Voice disconnect when on 3G - Tilt, TyTN II, MDA Vario III General

When data is left on Automatic, and 3G is 'live' an inbound call gets disconnected approx. 3 seconds after I pick up.
When I set data to GPRS (and phone to GSM), calls are no issue.
Had exactly the same with my TyTN (I).
I'm in Netherlands on KPN network; for those with technical insight: is this a network issue or phone issue - or combination?
Since I don't read anything about this in the forums, it's probably a local (NL) issue, but I'm guessing.
Comments very welcome.
Thanks....

Hi nuke nine,
I use T-Mobile NL, so I tested this for you
- Connected to 3G (have the 3G icon connected)
- Browsed to engadget.com
- Left the PIE open
- Call the Kaiser using my other phone
- Got call connected
- Tested by talking in both phones
- Left it connected for about 1 minute
- I pressed the RED PHONE button in the Kaiser to end the conversation
- Call disconnected
- Back to Kaiser, 3G is still on
- Clicked a link in the PIE, and it still works.
So, it could be your Kaiser problem ... or KPN
Hope this helps.
nukenine said:
When data is left on Automatic, and 3G is 'live' an inbound call gets disconnected approx. 3 seconds after I pick up.
When I set data to GPRS (and phone to GSM), calls are no issue.
Had exactly the same with my TyTN (I).
I'm in Netherlands on KPN network; for those with technical insight: is this a network issue or phone issue - or combination?
Since I don't read anything about this in the forums, it's probably a local (NL) issue, but I'm guessing.
Comments very welcome.
Thanks....
Click to expand...
Click to collapse

- Same phone (TyTN II) but GSM/GPRS-only SIM, no issues
- TyTN I and 3G enabled SIM: same issue.
I need to understand what can be the reason that phone disconnects the inbound call after a couple of seconds when on 3G and not when on GPRS...
Anybody got any ideas?... Suggestions sooo welcome..

Same problem
Hi nuke nine,
I've got the same problem!
3G on and when caled the Kaiser stops the call in 1-2 seconds.
If called again immediatelly the cal goes through ok!
I guess there is something with the call management system within the Kaiser.

Check if you have HSDPA enabled. AFK There is an issue with HSDPA data and voice call. Try switching HSDPA off and see if it happens again

Related

hsdpa setting

hy, sory for my bad english
i try too disable hsdpa with fit4cat registree tweaker,on my trinity, and dosen't work. HTweakc 2.0 dont work on my trinity.(A native exception occured)
any other solution?
adodesign said:
hy, sory for my bad english
i try too disable hsdpa with fit4cat registree tweaker,on my trinity, and dosen't work. HTweakc 2.0 dont work on my trinity.(A native exception occured)
any other solution?
Click to expand...
Click to collapse
Hmmm, it worked on mine. HTweakC did give an error message when I first started the program because my phone is a Trinity and not a Hermes. I just ignored that message. Then after turning off the HSDPA, I exited the program and did a soft reset by pressing the power button for 3 seconds, this way you make sure the change gets saved.
Excuse my ignorance: why would you want to turn HSPDA *off*? To save battery power?
Izzard-UK said:
Excuse my ignorance: why would you want to turn HSPDA *off*? To save battery power?
Click to expand...
Click to collapse
noap
When i am conected to internet (hspda) i cannot receive any call.
i use skype so................
Izzard-UK said:
Excuse my ignorance: why would you want to turn HSPDA *off*? To save battery power?
Click to expand...
Click to collapse
When HSDPA is on, you can't receive a phone call, it goes to voicemail. There is no problem receiving a call in 3G or GSM Edge mode. I don't know if it is a problem with current systems or if that is the way it was intended to work, but I don't want to miss calls because my phone is receiving an email.
Matterhorn said:
When HSDPA is on, you can't receive a phone call, it goes to voicemail. There is no problem receiving a call in 3G or GSM Edge mode. I don't know if it is a problem with current systems or if that is the way it was intended to work, but I don't want to miss calls because my phone is receiving an email.
Click to expand...
Click to collapse
Huh? Is that a local thing?
Here in The Netherlands it is no problem at all. When I'm connected to UMTS or HSDPA (on the Vodafone network) I can be connected simulatinously.
So, I receive pushmail when I am on the phone or when I'm surfing I can be called at the same time.
adodesign and Matterhorn: that must be something to do with your provider. I am on T-mobile in the UK and I have no such issue. In fact I just tested it about 10 times in my house where there is a good HSPDA signal. I started downloading a large file at about 850 kbps and phoned myself - my Hermes dropped from "H" to "3G" and the call came through no problem. Once I hung up, it stepped back up to "H" and the download was not interrupted.
ok... i'm in the US using Cingular and i know they have HSDPA enabled in some markets. i have a HTC P3600 and would like to know how i can tell if HSDPA is enabled. if HSDPA enabled by default how would i know? if i have to manually enable it, what are the steps to activate it? thanks for the advice/guidance...
cortezzi said:
ok... i'm in the US using Cingular and i know they have HSDPA enabled in some markets. i have a HTC P3600 and would like to know how i can tell if HSDPA is enabled. if HSDPA enabled by default how would i know? if i have to manually enable it, what are the steps to activate it? thanks for the advice/guidance...
Click to expand...
Click to collapse
Well I guess it must be something to do with certain providers. I'm not the only one that has reported the busy problem with HSDPA. I'm going to test it again when I go into France to see if it happens there.
3G framework designed to able receive call while data transmitting. Whenever there is incoming calls, it will automatically disconnect data tranmission. However, this feature needs to be fully support by your local carrier.
In 2G network, you will not be able to answer call while data tranmitting. But you will still be able to answer call if GPRS is connected, with no data tranmisting. This is by 2G design, nothing to do with the carrier.
Hope this helps
*Con
Its a network issue.
I remeber reading on 3's Website here that it was an issue and a software Update on their network here in aust in April will fix it.
Speak to your provider and see if they are planning a network update soon.
tdub said:
Its a network issue.
I remeber reading on 3's Website here that it was an issue and a software Update on their network here in aust in April will fix it.
Speak to your provider and see if they are planning a network update soon.
Click to expand...
Click to collapse
Thanks for that news, I'll give them a call today . I think that it is likely that I'm not even supposed to be receiving HSDPA on this network. Before this phone was released it was reserved for one of those PC card wirless solutions for laptops, which they charge a fortune to use. The roms that come on the Swisscom Trinity has HSDPA disabled. They'll probably tell me that I'm not supposed to use it .
just few words to say that on the SFR network (france) , when i am connected in HSDPA , i can't receive any calls ... they are rediricted to my voicemail
extenue said:
just few words to say that on the SFR network (france) , when i am connected in HSDPA , i can't receive any calls ... they are rediricted to my voicemail
Click to expand...
Click to collapse
Thanks for that info. I won't bother to check on SFR now. I'll just leave HSDPA switched off for the time being. 3G is good enough for now. This is an app that will turn off HSDPA http://www.fit4cat.de/thread.php?threadid=263 .
There is an application made for the Hermes that I am successfully using on my Trinity that switches 3G on and off. It also will switch off your data at night to save battery life. It creates an icon at the bottom of the screen for quick network change when you want a fast connection. http://forum.xda-developers.com/attachment.php?attachmentid=35394&d=1173876750 .
just few words to say that on the SFR network (france) , when i am connected in HSDPA , i can't receive any calls ... they are rediricted to my voicemail
EDIT : i've just call my provider ,this behaviour is normal , an upgrade from them is necessary to make calls during hsdpa connection , thanx to tdub !
Matterhorn said:
Well I guess it must be something to do with certain providers. I'm not the only one that has reported the busy problem with HSDPA. I'm going to test it again when I go into France to see if it happens there.
Click to expand...
Click to collapse
I have the problem, with HSDPA, on Sfr network, i've got a 3G plan, for access to wap! is impossible, but In Web all is allright, with very Hi speed i ever see on mobile
Is it really HSDPA?
I recently flashed my Orange UK Trinity (SPV M700):
WM6.1.Black Edition by Akeo
Radio Radio 1.50.08.11
For the first time I noted that HSDPA was available and then shortly after that I was missing a lot of call's. 3 out of 5 seem calls to go straight to answer phone. My concern is that this seems to happen mainly with calls from mobiles on the same network (Orange UK) and yet rarely (if at all) with calls from land lines. Is this perhaps a red herring?.
After reading this thread I'm hoping that HSDPA is the cause of the issue and that someone can explain how to disable HSDPA on the Trinity device?
I tried HTweakC 2.1b but no luck. HSDPA remained active.

Problem with Orange branded Kaiser

Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
alanwesty said:
Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
Click to expand...
Click to collapse
I too, seem to experience the same issue.. :\
It only seem to occurs after a while that the phone is in "extended sleep mode" (aka press the power key).
Now I'm trying a few things, I've switch the phone to GSM only network to see if THIS might be the issue... but if someone knows anything about this I'd be more than glad to be able to fix the issue
By the way my Kaiser is unbranded, the original HTC one!
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
unwired4 said:
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
Click to expand...
Click to collapse
Well I can say for me that the signal is always allmost full bars.
and I get txt msg saying either I have missed a call or that I have a new voicemail msg (Those are service provided by my carrier) So it's NOT "missed call notification" by WM.
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
unwired4 said:
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
Click to expand...
Click to collapse
Yeah that's what I mentionned earlier, so far it seems to be okay.
But what could cause this? The device switching between the networks?
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
joebongo said:
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
Click to expand...
Click to collapse
Well I dunno if it's cause by that, but this settings is located in the Power options of the setttings pannel... in the advanced tab you can tell it tu activate it or not and after how long u want it to *turn off the device* (which is what I call gently the "extended power saving")
Just spoke to Orange, apparently the 3G network went down yesterday this coincided with us getting the 3 tytn's so has probably made the problem worse. We were going to send the phone back under the 7 day return policy but have now decided to change them onto the gsm network as suggested by orange and see what happens when the 3G network re-appears.
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
unwired4 said:
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
Click to expand...
Click to collapse
Just now I had a second round of this problem at work, and I had the same thing yesterday here. Very f***ing frustrating and since the primary function of a phone is to make calls, it's particularly ****e that it doesn't do it well.
No calls and only one out of 6 SMS's were delivered. I had to do a soft reset and then I had two voicemails and 5 unread SMS's pop up.
If the calls/SMS's were retrieved after a soft reset does this mean that it's the phone and not the transmitter? I use my phone for work and this is becoming a real problem.
I can foresee this phone being off to HTC for 'repair' getting a new unit, flogging it and going back to WM smartphone edition.
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
unwired4 said:
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
Click to expand...
Click to collapse
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
joebongo said:
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
Click to expand...
Click to collapse
Hmmm really weird! keep us posted on your experiences

Phone calls drop data on 3G?

All, I am sure there is a thread on this somewhere, I just can't find it... please help.
I've got an AT&T Tilt with stock ROM, no bloatware. The problem is that when a phone call comes in (or I dial out), it seems to drop or interrupt the data connection even on 3G. Very annoying.
On my 8525 with WM6 ROM, this never happened. I could be connected to the internet (typically connecting my laptop via Internet Sharing on the 8525), and be talking on the phone at the same time -- the data connection was never interrupted. Of course if I was on an EDGE or GPRS network, it would -- but that's to be expected since GPRS/EDGE use the same radio as GSM. On the 8925, as I stated above, a phone call interrupts data even on 3G!
Has anyone seen this? How do I fix it? Thanks.
meanvulcan said:
All, I am sure there is a thread on this somewhere, I just can't find it... please help.
I've got an AT&T Tilt with stock ROM, no bloatware. The problem is that when a phone call comes in (or I dial out), it seems to drop or interrupt the data connection even on 3G. Very annoying.
On my 8525 with WM6 ROM, this never happened. I could be connected to the internet (typically connecting my laptop via Internet Sharing on the 8525), and be talking on the phone at the same time -- the data connection was never interrupted. Of course if I was on an EDGE or GPRS network, it would -- but that's to be expected since GPRS/EDGE use the same radio as GSM. On the 8925, as I stated above, a phone call interrupts data even on 3G!
Has anyone seen this? How do I fix it? Thanks.
Click to expand...
Click to collapse
Yep overhere also... testing all radio roms but all the same... so far no fix found... we have to live with it...
The kaizer is dead... long live the Kaizer...
... to many problems
I'm in Edge country right now, but will be in 3g in a few minutes as I'm getting ready to roll out to LA, I'll email you from the car to test if the 3g and phone call can co-exist.
I think it has to do something with AT&T's cell towers. I also experienced the same issue that when calls came in my data connection would be cancelled. However one day, out of the blue, the 3G icon was suddenly replaced by an H icon. And it is there all the time! Now I can call and download data at the same time.
Thanks... that's bizzare. H means it's using the HSDPA protocol for 3G, U means it's UMTS, I think now the 3G icon shows up instead of U. (I hope I got my acronyms right). But that shouldn't matter! My phone will go between 3G and H, I think based on the capabilities of the towers. There is no telling what will show up in a given spot.
The mystery remains... Come on, all experts out there, share your wisdom. Could this have anything to do with disconnection settings or TCP settings (done via KaiserTweak)?
I think I just found the answer. Went to KaiserTweak, and selected the Data/Disconnect After setting, which I had set to 1 minute. In the description for that setting, It says "warning.." but you can't see the warning unless you go to landscape mode, which is why I never noticed it before. The warning says that with this setting, 3G Simultaneous Voice and Data will no longer work.
Disconect disabled, and a quick test showed that the problem is solved.

3G not working

I'm having major trouble with my phone and need some help.
I've got a standard Vario III no flashed roms etc..
When I'm on standard GPRS network the phone works fine, calls internet etc..
However whenever it switches to a 3G or H network I cant make or receive calls or use the internet. The funny thing is that when it tries to access the internet it looks like it connects but when you click on the 3G (with the arrows) it says there are no sessions active.
Help!!
yes.. i have the same problem too
so we must switch the band using gsm to get phone works normally. if we set AUTO it will failed to make call or to receive call.
another kaiser from my friend was normally in same area. please help us.. thanks
maybe I have the same problem, I can't make calls, when I make a call it do a sound alert and end the communication.
The line is ok, I was using it with other phone without problems. I spend today 5 hours with the mobile service provider (CLARO ARGENTINA) tech service and they finally say this must be a problem with the pda, not with the service (after testing all possible alternatives)
The phone is almost new! I can connect to EDGE and navigate the internet, H or 3G appear "some times" but it get EDGE 99% of the time.
When somebody call me the phone ring and then then lost connection. When people call me they receive a "network error".
1 of 20 times I CAN do a call.
Do you think is the phone? or there is some update ? I'm downloading a 6.1 rom to test with it.
it is not the phone. Assuming your are using T-Mobile, Edge network coverage is almost 100% complete, while T-Mobile's 3G network is in the early stages. So you will usually get Edge until 3G is nearing completion - T-Mobile is slow
Here is an article: http://www.boygeniusreport.com/2008/05/05/t-mobiles-3g-rollout/
Well I use Claro AR (in Argentina). EDGE is 100% and 3G is quite well in my city, but what do you think about my phone calls are closed after 5/6 seconds with error and then it lose phone coverage. Never happened with other phone, same provider, same line, other phone.
Now I have updated to a duttys Rom with a newer radio version (1.65.x, my phone comes with 1.21.x) and still happening. Now I will test another rom
It IS the phone.
If you do a search on this board lots of people are having that problem, as I found when encountering it myself. It's a hardware fault in the radio part, that requires sending the device back to HTC. They actually replace the whole mainboard to cure it, so it's a serious issue.
Awaiting to receive mine back, it's been there for a month now
Here's a large thread about it: http://forum.xda-developers.com/showthread.php?t=335074
thank you
I force the phone to run under GSM network (not WCDMA) and the phone works perfect, internet too (only EDGE). But I can't use 3G because if I set it to WCDMA or AUTO in the phone network section, it's unusable.
That's the one. I'm receiving my Kaiser back from repair tomorrow, can't wait, and hope it will be fine this time... It's been at the service center for 6 weeks now
hello, any news ?
Yep, received it back like 3 weeks ago, everything works flawlessly. They replaced the whole mainboard just like for the other people with the same issue.
Ok I'm dead. Sending the devide to north america from Argentina? now way.
Why? I had to send it to the UK, not much of a problem...
and it back again to you? awesome!! not easy in latin america!
Ok I will call tomorrow the seller to ask the guarantee. let's see what happen.

Unreliable phone?

Hi All
I'm not able to make calls / receive calls properly. At least one call out of ten is not connecting at all.
I have tested my operator (SIM-card) and there is no quality issues. I live in city area and even though there is three signal bars on my phone, the Diamond is not able to connect.
Do you have same kind of difficulties to make or receive calls? I'm just wondering do I have lousy cell phone unit or is this common problem?
What is the latest radio sw version? Could it be the fix?
Best Regards,
Illodin
Try turning off 3g so it only uses grps\edge.
My p3600 used to "disconnect" from the network when 3G was enabled.
Not sure if this was a phone or operator bug.
This worked for me...
I had a problem similar to this when I first got my Diamond, literally the next day i was trying to make a call to my Voicemail and it wouldnt connect. I noticed that the signal strength was behaving very erratically. One sec it was 3 bars, then it was none, then the G symbol disappeared and then displayed a cross, then an H appeared, and this just kept on happening.
After reading XDA Developers and looking around the forum, I decided to turn of HSDPA so I no longer have my phone searching for the H. I have 3G and GPRS when needed and this does fine for me.
Just a workaround at the moment as im hoping that a new RADIO version will be released soon so I can turn this on again, but to be honest I dont really need it.
To turn off HSDPA, Goto START and then SETTINGS and then select the CONNECTION tab. Select the first icon, ADVANCED NETWORK and then untick the TURN ON HSDPA box.
I just find this works for me, and everythings fine now.
Hope this helps!
Hi Hallatore and Tomchap
Thank you for your info
I'll test the approuch you descriped. It's good to find that kind of solution.
But I think it is not good enough for me. I bought this device because the fast Internet connection. And without HSDPA it is not fast I think that the device with the price ticket +500€, should work better (parallel) with these features.
//Cheers,
Illodin

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