Sorry if this has been asked before. I've spent most of the morning searching the forums for an answer to this.
Can tell me how to change the function of the soft buttons on the home screen? They point to Contacts and Calendar by default, but I'd like to point them to something else. I seem to remember a post about a registry key to chance, but I can't find it.
Thanks in advance for your help.
BTW - TouchIT 2.3 rocks!
Hey guys, just wanted to share my WebIS support experience with you
I bought WebIS PocketInformant some time ago, and now installed it on my Diamond. When you switch the software to full screen, the menu is gone, and its impossible to get it back even after a restart, or soft-reset.
I go on the web and search, check the manual, their support site and FAQ, but cannot find anything. The only things I found is that some of the buttons should switch it off, and a restart of the software, which is not the case on the diamond.
So since I was not able to switch off the full screen I send a support request to WebIS:
WM Hardware: HTC Diamond - WM6Professional
Desktop OS: Windows XP
Version: Pocket informant 8.02
Synch Software: ActiveSync 4.5
Issue:
Hi,
I am unable to turn off Full-screen mode in PI 8.02
None of the buttons in the front work (home, ok, red/green phone, 4 irections, OK)
Restarting (reset) of the device does not work either...
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They answered quite quickly:
Greetings and thank you for contacting us.
This is actually a common question and as such we have created a knowledgebase article that goes into greater detail for your benefit.
Here is the knowledgebase link:
http://kb.webis.net/
Please let us know if that does not resolve the issue.
We appreciate having the opportunity to help and service you. Please let us know if there is anything more we can do.
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Strange. I thought I checked that one. I am going back there, and filter the search for PocketInformant and windows Mobile, and not one single question/Answer regarding the "Full Screen" mode.
So I write back:
Hi,
I have searched the knowledge base several times already before sending you this email but could not find any answer there.
I searched there for "screen" (13 answers, all something else) and browsed all the 40 Pocket informant Windows Mobil questions, but no help either.
Please be so kind to point me to the correct KB entry instead of the main page or simply tell me how to fix this via email.
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And they reply, one day later:
Greetings and thank you for contacting us.
You've either hidden the tabs, or the left soft key assignment needs to be changed, FYI.
We appreciate having the opportunity to help and service you. Please let us know if there is anything more we can do.
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Ok, let's see.... I do not have that software button however. and I did not hide the tabs, I just clicked on "Full screen" in the menu. And where is that FAQ entry now?
So I write back:
Dear Customer service,
thank you for that information. It does not help me to fix the problem though.
How do I unhide the "tabs"?
The device does not have a left soft key.
http://www.htc.com/www/product.aspx?id=46278
Can you please show me a way how to fix this, such as a registry entry or maybe reinstalling the software?
I still could not find you FAQ entry. Does it exist??
thanks
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This time, the answer takes two days to reach me:
Greetings and thank you for contacting us.
Did you try changing the left soft key assignment? That is the FAQ you need, FYI.
We appreciate having the opportunity to help and service you. Please let us know if there is anything more we can do.
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So I go to the advanced search and filter for Pocket Informant, windows Mobile and search for "Soft key" - nothing.
I write back:
Did you read my last email?
I assume that with soft keys you talk about a blank hardware button that has its function assigned by the software?
My device does not have soft keys!
http://www.htc.com/www/product.aspx?id=46278
The device only has a home, return/exit , call, hang up and direction/OK keys.
Also, your FAQ does not say HOW to change that key in case it exists. You also do not mention which registry editor to use.
It does not mention the full screen issue in one word either, how is one supposed to find it?
This is one of the worst support cases I ever had.
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Now, I get the following answer:
Greetings and thank you for contacting us.
Thanks for your email. Your question is best found in the product documentation that was installed with the software or found on our download site in PDF form. On our support page there is a form to search all of our documentation quickly and read it via PDF or HTML: <http://www.pocketinformant.com/support.php>. We ask that you look there first because the instructions come with screenshots and usually is able to help you better. If you have already looked through the documentation and cannot find what you're looking for, it may be a feature request or bug - so let us know.
Direct links to the PDFs can be found here:
http://download.pocketinformant.com/
We strive to provide the best service we can and if our manual is not doing its job, we would appreciate feedback on that. Let us know if there is any important content missing, readability issues, or hard to find information. We'll be happy to take such feedback to improve the documentation as quickly as possible. Thank you.
We appreciate having the opportunity to help and service you. Please let us know if there is anything more we can do.
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How is that supposed to help? Isn't that what I was asking for since the beginning? that they help me with the problem?
By now I did a hard reset and reinstalled the software.
Of course, I am not touching the full screen button again. And I am not contacting their support again for troubles either.
Clearly, the Diamond has a disadvantage in applications that rely on the soft buttons to work. There should be a tool to simulate the buttons with the volume buttons or else to fix that.
I've just had a look on their forum and this seems similar to your problem (and they recommend a reg edit solution)
see post 2 http://www.pocketinformant.com/Forums/index.php?showtopic=12917
Hope this works for you
thanks for the help and pointing this out to me.
Maybe you could post back here if the reg edit works? It might help someone else with the same problem or considering whether to buy the application.
well... I fixed it before with a hard-reset and currently I do not plan to use the full screen anymore since only regedit can undo it, and thats simply too complicated. If I try it and it does not work, I have to hard-reset the device again.
But the thread you have from the WebIS the person had it fixed through it, so I assume it should work
I had this issue on my Touch Dual, using a hardware button (like camera) takes it out of fullscreen mode...
Their support was pretty useless for me also, I found the answer on another forum...
A solution for the Diamond is to assign your Send key (Button 1(hold)) as <Left Softkey>.
Yeah, our support guy has been a bit flaky lately. Honestly I think he just got tired of things after seven years. Must be why he resigned at the end of July. I'm sorry that that happened - though. Unfortunately it doesn't make real-world sense to use other buttons like volume control to get out of full screen mode. The Diamond is just not a good full screen mode device without some sort of gestures or other method to get out of it.
I'll definitely be looking for a way to add a button or something as a way to get out of full screen.
Reg edit
The regedit works on the Diamond.
I've exported the PI-registry, edited the "FullScreen"=dword:00000001
into "FullScreen"=dword:00000000
and imported the registry ==> problem solved
There has to be a way to get the phone to unlock when I slide the keyboard open. I hope this is an easy fix. If anyone knows how to get this done let me know. Thank you
I think S2U2 has that option - give it a try.
Thank you. This has the option but has a lot of stuff I don't need. I'll make it work
Hey is there any other way to do this? I don't like this app at all. It slows down my kaiser a lot and there are a lot of unnecessary options. Thank you
Hey there, kinda new and this is my first windows mobile phone so I am kinda new on this and this is also my first HTC. Got a few questions, hopefully anyone can spare some thoughts or solution on my questions.
1. From Settings > Communications > Phone; under the header [PIN/PIN2]. What is the PIN CODE? I looked into the manual and couldnt find it. So I only have 1 attempt left....
I tried Settings > All Settings > Personal Tab> Lock; and setup my own password for this already but doesnt seem to correspond with the PIN above.
Are the both the same thing or different functions?
2. Settings > All Settings > Personal Tab> Buttons; Seems the only option is Button 1 in the box and no other options? I am trying to figure out how to add or use another button like the holding the call button to silence/vibrate the phone.
Hope anyone can shed a light on this. Device is still new and there might more silly questions I have. gawd.
Cheers!
The PIN CODE is the password you need to type in when you startup yout phone(actually its the password to read your simcard)..
When you bought your SIM card you got a PIN, PIN2, PUK and PUK2 code..
lg nikolaus
thx for the info, but I guess i try once I get a new sim.
I rmb ppl mention there is the Magic 8 Ball on diamond 2 but I dont see it. Any clarification on this?
Answer to question 2: you can configure a lot more button actions, but you will need software like AE button plus for that.
deechte said:
Answer to question 2: you can configure a lot more button actions, but you will need software like AE button plus for that.
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cool! I give it a try
Cheers mate!
for some reason, AEBplus doenst work on the diamond2 when assigning the back button
Oh yes it does! In this thread I've explained how. It's no magic, it just works.
deechte said:
Oh yes it does! In this thread I've explained how. It's no magic, it just works.
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vet cool! i mean awesome, i manually added the back button, but i guess the OK button is fine! thanks
Vet cool it is indeed!
Hello everyone, I need your advice. Some time ago I activated a function that gives me a sort of menu with the back buttons, menus, etc... If you don't use it it becomes a small parenthesis and you put it on the side of the screen. I'm going crazy to find out how to deactivate it, know how to help me?
Maybe this?
Kyywi said:
Maybe this?
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Thanksssss