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Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
Hello,
Yesterday my Diamond had died I think
It was frozen and I did a soft reset, screen stays black and nothing happend anymore.
Pulled out the battery, put it back in, and try to turn it back on. It vibrates after a few seconds but the screen stays black.
every help would be great!
Greetings!
Michiel
It might be low on battery so have you tried recharging it?
when i connect it to the power cable nothing happens, the enter button isn't lighting up.
when i connect it to my pc I can browse to the internal storage normally, but it won't charge the battery.
now I'm really confused...
Take out your battery and sim card and leave it out for about 20 minutes and then put it back. During this time, also have your device plugged in (without the battery).
Reflash Everthing
I've pulled out the battery + sim for more than 30 minutes, reloaded the official HTC rom and still the screen is black.
It starts up, vibrates, makes the start sound but the screen remans black.
Now I want to put the orginal HTC SPL back on it, but it doesn't completes the procedure.
Anyone? thnx again!
I got exactly same problem
this has happened to me twice during the past year. the screen was black, although it did vibrate when I turned it on. both times it fixed by itself overnight, very strange.
what I saw is that both times it happened after a long ride with the car, I suspected that due to the prolonged exposure to air conditioning, when I took it out it condensed on the warm motherboard (it was used as a GPS) and some shortcircuit occured.
Unfortunately, 3 weeks ago, again after a long trip with the car, when I took it out it 'died' in 5 minutes (with 100% battery), did not even vibrate anymore when powered on, and never woke up eversince. It is now in service since the 15th of August, with a status on the website of the official HTC service company in Romania (Cirma Electronics) of: "waiting for spare parts" for 5 days...
My guess is that either the MB or the screen fried because of a design issue which caused the condensed vapors to form on some contacts inside...
It sounds as if the device is 100% operational with the exception that the LCD is out. Correct? Or, have you experienced other problems? Try powering up you Diam, then shine a flashlight directly at the screen. If you can see your interface then you have a dead backlight & need a new LCD. If you do not see the image then the LCD itself is defective {Apparently a common problem} & you'll need a new LCD. Either way you should contact HTC service as you have a 2 YR warranty.
@ cocomic: Where is Your Diam on these trips, A windscreen mount or a console mount? If it's a console mount, most likely you have an air vent blowing directly at it & that's just asking for moisture build up. But, if it was a "moisture" issue as you stated, then HTC would not be fixing it for free. They would see the oxidation from the moisture & say that it's your fault for getting it wet, & charge you out the ass for that part. {That's why ALL devices have LDIs} If you use a windscreen mount, then you have your device sitting in the sun for a long time! Sunlight KILLS LCDs!!! It may be more likely that you burned your screen by having it exposed for long periods. But it's probably just the issue that many people have. If you go to HTCforums you will see a lot of people have LCD issues.
If you have warranty return it to the store.
Humblehippie said:
@ cocomic: Where is Your Diam on these trips, A windscreen mount or a console mount? If it's a console mount, most likely you have an air vent blowing directly at it & that's just asking for moisture build up. But, if it was a "moisture" issue as you stated, then HTC would not be fixing it for free. They would see the oxidation from the moisture & say that it's your fault for getting it wet, & charge you out the ass for that part. {That's why ALL devices have LDIs} If you use a windscreen mount, then you have your device sitting in the sun for a long time! Sunlight KILLS LCDs!!! It may be more likely that you burned your screen by having it exposed for long periods. But it's probably just the issue that many people have. If you go to HTCforums you will see a lot of people have LCD issues.
Click to expand...
Click to collapse
I have a windscreen mount, the air vent doesn't blow directly on the device. furthermore, the sun couldn't have burnt the LCD as the last time it died (for good), it was 11 PM.
the phone is in service and has the online status on their website: "the phone is in the lab, waiting for spare part". this means that whatever the issue is, hopefully it's gonna be fixed under warranty.
nevertheless, I find it appalling that a device built in 2008 has huge design and construction faults causing it to malfunction whenever used in a car with the AC turned on...
I'll keep you posted on the outcome
later edit: update: I've just got off the phone with a secretary at the htc service. apparently the motherboard fried and they ordered a new one. from what she said only the case will remain the same, it may be that the lcd display was caught in the chain reaction . the bad thing is that I will probably have to wait for another week, the good thing is that I will get an almost new phone...
as they didn't say anything about the LDI, it's either that the condensed vapors didn't touch it, only the circuits, or the fault did not come from the humidity... one can only guess...
It may not have been condensation that caused the problem. It could be that your Mainboard had a problem that was amplified by your trips in the car. Either way, you get a factory refurbished Diamond, & that's jus' sweet. I have to call them this week about my Diam because my front cam isn't working. I never really use it, but if it's covered, I might as well make them flip the bill while I can.
no, really, do that... i remember that a few weeks before the 'incident' my rear camera stopped working, too... i never payed too much attention as i considered it to be just a spb mobile shell software issue which would have eventually gone away after a hard reset or something...
you are probably right, my MB was slowly dying, organs failing (i have just watched a house md rerun, sorry )... if you have the possibility to have it checked while it's still in warranty and have the camera fixed while at it, why not?
I'm moving this, as it has no pertinece to the original topic. This link; http://forum.xda-developers.com/showthread.php?p=4476473#post4476473 is a post I started to see if anyone else had these issues. Read the update on the first post
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
Erinc2005 said:
My Xperia is messed up....
Has NO damage... No water damage, hasnt been dropped, overheated or anything...
Last night I was going to respond to a text and slid out the keyboard and the screen went blue... okay...weird... slid it back, still blue. So I restarted it. Heard the "ding" for the power off button. Turned it off. Turned it back on. Started to respond again. Slid it out... No blue screen, just had black and white lines, then went black, but it would never come back to the regular screen.
I have NO idea what triggered this. NONE. I've had no problems with my phone whatsoever.
What I've dont to try and fix it:
-Turn it on and off (obviously, to get the screen back on)
-battery pull
-sim pull
-hard reset
I bought the phone off of EBay. Has no warranty. I got a warranty with Squaretrade for my fiance's cell phone and when he needed to make a claim (it would power off when it was clammed shut...no damage to it. Also you couldnt hear out of the phone at all)) they said they couldnt do anything. I decided that was worthless and that I'm not going to get a warranty with them. Smart move not getting one period, but Ive had bad expierences with them anyways...
What else can I do? I'm @ a total loss... I don't know what else I can do since I've dont the hard reset. I'm trying to avoid taking it to a cell phone repair place b/c I have a hard time trusing people with electronics now (long story) unless I know you.
Thanks for reading and helping if you can!!
Click to expand...
Click to collapse
Search the forum?
All I can find is if the screen is already dead or whatnot....I've already searched before I posted. I didnt want to post a worthless thread.
how long have you own the phone..?
and what rom do you use?...
Arju007 said:
how long have you own the phone..?
and what rom do you use?...
Click to expand...
Click to collapse
Since about March of this year, and ROM--WM 6.1
Go to the service centre and maybe ask them to quote a price, i had this problem
dadeadman said:
Go to the service centre and maybe ask them to quote a price, i had this problem
Click to expand...
Click to collapse
Did yours just happen for no reason?...Out of the blue?
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Wild Child said:
I have this problem on one of mine also....it appears the flexribbon has gone bad...lcd is good....but when the keyboard slides out the screen goes black...tried another board and lcd in the phone problem still persists...this only leaves the ribbon as the culprit.
Regards,
WC
Click to expand...
Click to collapse
Ill be sure to tell the people @ the service center what the problem could be. That helps alot. Upsets me that I had to do a hard reset for no reason and mess my phone all up, oh well!
Erinc2005 said:
Did yours just happen for no reason?...Out of the blue?
Click to expand...
Click to collapse
Yup out of the blue
same problem here wildchild is correct its the rigid flex ribbon. unfortunately it will take a month before the parts arrive since its not readily available at Sony Ericsson service centers...
Unfortunately i just got this problem yesterday.
Suddenly, when i slide out the keyboard, screen fades and goes black.
When i slide it back screen is still on but black.
To bring it back i just click power button twice to put it to sleep and wake it up again. I assume this is the same problem and the ribbon cable is loose, correct ??
I was thinking of following one of the disassembly vids to try and open it and make sure the cable is connected correctly.
What do you guys think ? Give it a shot or too risky?
I am not sure if the ribbon cable is damaged and am assuming its just loose because the screen works fine without the keyboard out.
Any advice would be appreciated.
P.S - had the xperia 3 weeks now, bought it used (about 6 months) with no warranty, Its X1i running Energyrom 3.0 (05/08) build.
A month?? Man, that's a long time... geeee wiz. I asked them asn they said about 7-10 busimess days, so we will see... but I trust it'll be about a month since you said they don't have the parts. I shipped it off Friday, put insurance on it, and said a prayer. I hate my Quickfire, its my backup phone... HATE, LOATHE.... DIEEEEE lol.
Ive been searching for other phones to replace this one if i continue to have other problems... but i cant find one I like. i Love WM, the QWERTY, and touch. Felt like i was send my child off to school or something.
I was actually able to find the flex ribbons on ebay took 6 days to get them from china, bought two of them since I have 2 sitting here with the same exact issue....they were about 60 dollars a piece and are here already...will report back after I repair the phones....
Regards,
WC
hey man.. i got the same thing happened to my phone also.. slice keyboard out screen gose black... but phone is still running... why dont chu try the black card in ur box... give them a ring they should help u out... i bought my from ebay also... but lucky is a x1a so in melb which telstra sale it... check urs if is a x1a or not.. it should come with a warranty for 12 months... hope this can help...
I have this also, my pghone is 5 months old. Senrt it away and they didnt have parts. After 3 weeks Sony sent an exchange unit. Opened up the box but the exchange unit is broken! The optical pad doesnt work at all and when I make calls no one can hear me at all..
I had exactly the same problem, besides the regulary cracks
So ive send it in, and a week later ill got a new one. Even with a second battery lol.
The flex cable fixed my issue....so to confirm this is the issue....repaired mine this evening, working perfect, abit tricky to get it all apart but is doable....
Regards,
WC
I got my phone back from Sony on the 9th. They said there was a loose part. I sent it off on Aug 28, and got there on Sept 2, so it didnt take long at all like I thought it would. I was so tired of the other phone. Sad when a phone runs your life haha.
That was such a nice day...went and got fitted for contacts for the first time as well as a getting a new vision rx, came home with perfect vision and what was on my door step, my beloved X1i. I smiled sooooo big. I didnt expect it for a month! They said it should be 7-10 days at the service center though when I called them.
It was still under factory warranty, so I did'nt have to pay for the repair, but I sure would have paid if I had to... lol.
sigh having the same problem now
i used to be excited to put my treo 750 to sleep before when i changed to x1. but apparently i keep taking it out of the box again everytime i have to get my x1 repaired
i just got it back 2 weeks ago when i got fed up with the keyboard button problem.
now it seems i have to bring it back once again since the screen goes blank on me when i slide out the keyboard
hopefully they can fix it on the spot, maybe just a loose connection as compared to a broken ribbon.
was hoping to use the GPS when i go out of the country, paid and got the needed maps already. but i have only a week before i leave. hopefully itll get fixed by then
]I bought a broken captivate through a friend of a friend for its accessories (for its battery, micro usb cable, and the back in case I ever damage or scratch mine).
I guess this guy bricked his cappy, got mad and threw it at the wall which completely smashed the screen. I realized a while ago that when I put a battery in it and plug it into the wall, that it will actually charge the battery so have been using it as a charger. Recently though I noticed that the soft keys light up. So tonight I got the bright idea for fun, that I'd put a jig in it and connect it to ODIN. Low and behold, it detected the device and I flashed it to stock. When it rebooted, the start up sound came on.
So my question to you guys is this... if the phone can be flashed and boots up okay, is it worth trying to see if someone (a local cell repair shop) can put a new screen on it? The reason I ask is because right now there is absolutely nothing that can be seen on the screen. Its completely smashed so its all black (picture attached). I just don't know if its worth trying to fix up to use as a backup or spare (or possibly sell). I don't know if the screen itself is the LED or if there are components behind the screen that might need to be repaired too. I am guessing it would probably make it too expensive to salvage but wasnt sure if anyone here has fixed one up
I put my sim in it but when I call it just goes to voicemail so don't know if its because it still needs to be set up when you first boot up or if its because other things are broken inside.
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last i checked on ebay a screen replacement is about 80 bucks. not difficult at all to do yourself. there is a captivate teardown you can find in the forums.
Anyone having the issue where half your screen turns to a rainbow colored snow pattern like an old TV? (vertical, right half) It seems to be an overlay and recognizes the touches underneath, but it won't go away. I've seen others with this issue on other forums, but I don't believe I've seen this here yet. Not sure what' going on. I have just filled out a support request with LG. The only fix available right now is to exchange the phone it seems.
Yes this is a common problem and the theory is that there is a batch of phones from when the phone first came out that is bad(and some of those may still be out there too)
http://forum.xda-developers.com/sprint-g4/general/garbled-screen-issues-t3181507
If you have a Sprint repair store near you you can try to attempt to have them replace the phone. It might take some convincing. However, there is a couple problem going that route. 1.) They may try to charge you a deductible (if you even have TEP) DO NOT DO IT... this is a warranty issue and not insurance. 2.) The phone they swap may be part of the bad batch and there is no way to know so this problem may pop up for you in a month or two.
The only good thing about the sprint repair way is you don't lose your phone as it is replaced right away. The better route to take is to claim warranty with LG. They should send you a new phone but it seems they claim to only fix phones and don't replace them. However, people have already gotten replaced phones so they do replace them as well as fix. The only risk with going that route is they just re-flash your phone and send it back and the problem will still be there as the phone needs to be replaced. However, from the couple of people that went this route it seems they are actually replacing so it sounds promising. Biggest problem is you don't have a phone for a week or two.