Related
I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
cweems said:
Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
Click to expand...
Click to collapse
I dont know if it helps, but try to disable the notification for new sms.
ill try that... but i do still want sound
think im jus outta luck, ill jus have to deal w/ it.
it bothers the hell out of me too.
i wish there was a fix.
In order for there to be a "fix," it has to be broken first. This is how it was designed. When you get a message the phone wakes and receives the message. Therefore, the screen lights up. So there is no "fix," its functioning as designed. Though if anyone knows of "tweak" you may be able to change it. But I really don't think there is a way.
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
cweems said:
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
Click to expand...
Click to collapse
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
JimmyMcGee said:
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
Click to expand...
Click to collapse
lol not everywants their screen to light up when somthing comes in, everyone wants thier car to turn left when they turn the wheel left.
cant believe we r goin this far about a word, but im not quitting!!
Definitions of fix...
1. to repair; mend.
2. to put in order or in good condition; adjust or arrrange: She fixed her hair in a bun.
3. to make fast, firm, or stable.
4. to place definitely and more or less permanently: to fix a circus poster to a wall.
5. to settle definitely; determine: to fix a price.
6. to direct (the eyes, the attention, etc.) steadily: His eyes were fixed on the distant ship.
7. to attract and hold (the eye, the attention, etc.).
8. to make set or rigid.
9. to put into permanent form.
10. to put or place (responsibility, blame, etc.) on a person.
11. to assign or refer to a definite place, time, etc.
12. to provide or supply with (something needed or wanted): How are you fixed for money?
13. Informal. to arrange or influence the outcome or action of, esp. privately or dishonestly: to fix a jury; to fix a game.
14. to get (a meal); prepare (food): What time shall I fix supper?
15. Informal. to put in a condition or position to make no further trouble.
16. Informal. to get even with; get revenge upon: I'll fix him!
so from these examples it obviously means something doesnt have to be broken to be fixed. could mean many things, and im using number 2, adjust or arrange. like it says, doesnt mean the girls hair was broken, she jus didnt like it so she fixed it to make it better.
FIX my screen from lighting up!!!!!!!!!!!!!!!!!!!!!!
haha
I think it is a problem. My back light goes on from an email and stays on till the battery dies or I notice it. I have to be careful and check it frequently or I get a dead phone by lunch. I need the backlight to do what I setup in the power settings - I think it should be turning itself off. It ain't.
u changed it under power settings and under backlight settings?? def shouldnt stay on toooo long!
ki think we are outta luck here. I have the same problem.
I just have to lock the device from having anything accidently turn on
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
+1!!!!!!!!!!!!!
jsd2 said:
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
Click to expand...
Click to collapse
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Mikulec said:
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Click to expand...
Click to collapse
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
Click to expand...
Click to collapse
Thank heavens I am not the only one. I thought someone from xda made a secret competition and the winner will be the one that have the most complains on his phone. If u dont like your phone, buy another one that suites u better then this one. Sorry for being so b*tchy.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call. ...
Click to expand...
Click to collapse
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
Interesting. I'm sure there is something that could be done. I'd be willing to look into it. But I'd need a Samsung i760 to see if I could pull any info or software from it. So if anyone has a Samsung i760 they'd like to give me for development purposes of course, I'd see if we could figure out how to make this happen.
BTW, My phone does turn on the screen when I get an email.
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
ok, good point. Have u tried some sms applications? Maybe they have the option to not to turn the screen on. (just a suggestion).
If this ever happens to you, you have a bad phone and should return it. I really hate it when MY phone wakes up and decides to randomly call someone in Hong Kong.
Seriously - I have to understand this - you really honestly think that your phone can wake up and call someone, or email someone, or SMS someone without you doing something?
Bill
jsd2 said:
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
Click to expand...
Click to collapse
I suppose many users are having the same issue with the HTC leather cover included in its box:
http://i.expansys.com/i/b/b168360.jpg
which is essentially that upon receiving a call, you obviously have to grab the Diamond and extract it from its cover - however, this results most of the time in you hanging up on the call, and having to call back. Frustrating to say the least - expensive too.
I was wondering whether or not someone had already found a *simple* solution to this basic pbm, i.e. not involving installing more or less complex appware e.g. S2U2 and the like.
The idea would be that upon receiving a call, the screen would turn ON - however, the screen would stay in "touch OFF" mode while only the phone keys (or all tke keys in the lower area) would become active, thus allowing to answer the call without the risk of hanging up.
There MUST be a single/bunch of bits somewhere in the registry that should allow this simple modus operandi... don't you think?
Ooops... didn't see the sticky at the top of the forum... sorry!
Well, guess this thread should be closed then.
Ok, search is supposed to be my friend, but it hasn't worked out this time. I am having problems with the operation of Transcriber on my US 3G Diamond. Revriles posted a request for help on this in the "Diamond Support Center" thread, but he didn't get any response from anyone. Here's his description of the problem:
The transcriber on my Diamond doesn't work properly all the time. From what I can gather it appears as though once the percentage figure for memory use (I think thats what it is - the percentage you see when you click on the drop down arrow in the top right hand corner of today screen) goes over around 40% (which it does fairly quickly on my device after you have turned it off or soft reset it) I experience the problem. To describe the problem I have to write really slowly for it to etch on the screen but then it doesn't recognize text properly. Really annoying. I rang HTC but they didn't even call me back. Can't find evidence of anyone else having same prob on net. Please help?
I have tried a whole range of numbers in the registry for "Finger Pressure" and "Pressure Threshold," from "1" to over 80,000. That didn't help. I've killed apps to try to free-up memory, including killing TF3D. And I've used Advanced Config Tool to set all of the system performance settings (caching) to the "recommended" values. At best it will perform well for a short time, but it always ends up getting "laggy." the strokes start falling behind the stylus motion and some strokes are missed altogether, even though I am very careful to use consistent pressure with the stylus.
By the way, I have the same problem when using letter recognizer: it will start missing strokes and therefore insert incorrect letters.
Any ideas for a solution?? Thanks.
Hi,
I'm fairly new to the world of windows mobile and PDAs'. This website was recommended to me by a friend who has been using these types of phones a lot longer than I have.
Anyway, after buying my first windows mobile, HTC TyTn II, I used this mobile for a couple of months with its original ROM, and after a long conversation with my friend decided to flash the ROM.
It took me awhile to find a ROM I liked, eventually I did, but thats when the problems began to occur.
It is my belief that my soft reset button on the phone is either broken or possibly jammed and thus causing the phone to randomly reset (sometimes continuously sometimes at random points during the day), because of the countless times the soft reset buttin has been used, and i was just wondering whether there was a way to change the registry on my phone, or something similar, to disable my soft reset button.
I have searched the forum and read several long threads about other peoples problems with their phones soft resetting, and none of their problems sound anything like mine, their problems usually involve the phone not starting at all or getting past the OS loading screen, and my phone will do that eventually, it just soft resets at random.
Anyway, thanks anyone in advance for any help you can provide in this area.
Hixxy1991
What do you mean by soft reset button? Hole by the mini usb on downside of the device or power button on the right side, `cause Kaiser doesn`t have another button for something like that. Anyway, you can try to apply power on off function to another button (I`m not sure about that, search around forum for that), or try something with PsShutXp or XDA Shutdown (they both are free). And, of course, good luck!
The soft reset button is a switch... it's either in the on or off position. If your kaiser is randomly resetting it could be a software, battery or loose connection inside the phone issue. Could also be a bad flash or a dodgy rom. Read the stickies thoroughly and flash back to your original rom. If the reset problem still occurs then check the battery connections, etc. Poke a cocktail stick in the reset area (with battery removed), wiggle it around and see if any dirt/grime comes out.
Last resort is to open up the case using the manufacturers service manual, because getting to the reset area is a right fiddle, and not recommended if you haven't explored the guts and know your way around all the parts pretty well.
It's correct: the random reset may be due to a faulty rom/flashing problem and to a wrong battery contact...
It may be due to unstable software or to thousands of causes...
But what Hixxy1991 is saying may be a cause too...
The reset button is exactly a "button" i.e. a "monostable" switch similar to keyboard keys: it has a active "closed" position (when pressed) and a rest "open" position when unpressed.
Inside the button there is a little spring mechanism that holds the button in the rest position so that it gets closed only when you press it.
Due to the very little size of the button and to the unfrequent usage it was expected for, the spring isn't very strong so the Hixxy1991's supposition it isn't so unlikely...
Due to "phisical" cause, you can try to leave the phone over a soft cloth for a while, so it's away from vibrations, and look if it resets.
If yes, you can guess the problem isn't due to the reset button.
Even, you can check if shaking the phone drives it to reset...
I suppose there isn't any way to disable the reset button via software, as I can guess it's an hardware trap...
I'll check around if I'm wrong...
Stay tuned and, please, conduct both checks I suggested and let me know...
See You, Pino
sometimes this problem is due to a problem in the main board :s , and you won't be sure if this is the problem or not except when you try the solution posted above, one of my friends had this problem and it turned out to be what i told you, hope that flashing the rom would solve the problem getting you away from any hardware matters
thank you all
Thank you all for your advice, I have taken everything that you suggested onboard, however after trying both of ppelleg2003's checks to see if it is the hardware, and it was at this point that my mother, bless her mind so full of wisdom, decided to tell me to stop pissing around and just get in contact with HTC.
I then did exactly as I was told, sent them an email and they have asked me for the devices serial number so that they can see if the device is still under warranty, although i think its all academic now because someone sat on the device the other day and added a huge crack in the screen to my problems, so the device will have to be sent back to HTC for repair.
Once again, thank you all for your help
Hixxy1991
Sorry to hear about the damage... and it will surely not under warranty :-(
I wish You best luck in future
See You
Sorry to hear about the damage... and it will surely not under warranty :-(
I wish You best luck in future
See You