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So... disappointed result...
I found my one has dead-pixel.
A green pixel on screen, when its background colour is 'black'
I need to ask my retailer for replace new one. Oh god...
How do I do?
(Sorry for title, It is 'STUCK Pixel' not 'dead pixel')
I dont know what the policy is in South Korea but in the UK it gets messy
Basically vendors say it is OK to have dead pixels as long as it does not exceed X amount - X being I think 5
As the unit is very new, the best solution in the UK would be to reject the item under distant selling regulations (which you get 7 days) and NOT reject on the fact it is faulty.
If you do faulty, it could get rejected as a claim as 1 DP is considered fine...also it could if they wanted to, get repaired and not replaced
akash_84 said:
I dont know what the policy is in South Korea but in the UK it gets messy
Basically vendors say it is OK to have dead pixels as long as it does not exceed X amount - X being I think 5
As the unit is very new, the best solution in the UK would be to reject the item under distant selling regulations (which you get 7 days) and NOT reject on the fact it is faulty.
If you do faulty, it could get rejected as a claim as 1 DP is considered fine...also it could if they wanted to, get repaired and not replaced
Click to expand...
Click to collapse
Thanks. Actually, In Korea, dead-pixel is quite serious claim from users.
I am going to report this fault to retailer and send back it ASAP. I wish to get new device.
By the Way, If I replace new one, I am afraid I might wait another a month for TD2.
Oh my god...
Apologies if I get your location incorrect...I saw the flag being South Korea but then just noticed your location being Oxford - UK
Well again if UK... I know most vendors are still showing 10 odd in stock ... where is yours from?
akash_84 said:
Apologies if I get your location incorrect...I saw the flag being South Korea but then just noticed your location being Oxford - UK
Well again if UK... I know most vendors are still showing 10 odd in stock ... where is yours from?
Click to expand...
Click to collapse
MY retailer is Mobilephonedirect.
Today customer centre is closed so I send e-mail to them and looking forward to receiving reply.
By the way, If the suggest for fixing, is it reasonable idea? Well... I am not sure.
Sad to hear this dude...
There was a program, that tries to fix dead pixels.. I googled it and I think it was this one:
http://www.jscreenfix.com/faq/17-how-do-i-run-the-jscreenfixmidlet
I hope it helps.
d3sm0nd said:
Sad to hear this dude...
There was a program, that tries to fix dead pixels.. I googled it and I think it was this one:
http://www.jscreenfix.com/faq/17-how-do-i-run-the-jscreenfixmidlet
I hope it helps.
Click to expand...
Click to collapse
Thanks for your reply.
Firstly, I wait for retailer's reply and than will try use this program.
jscreenfix may work if it a stuck pixels (changes the RGB of each pixel fast to jog it to work) if not you can us UK long distance (Internet) selling legislation to return the device (change mind and dont want) in think 14 days or if bought on contract you still have the same protection
What are the first 3 letters of you serial number should determine the HTC country of manufacture
HTC_GLOW said:
jscreenfix may work if it a stuck pixels (changes the RGB of each pixel fast to jog it to work) if not you can us UK long distance (Internet) selling legislation to return the device (change mind and dont want) in think 14 days or if bought on contract you still have the same protection
What are the first 3 letters of you serial number should determine the HTC country of manufacture
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Click to collapse
Thanks
Firstly, I apology term of confusion.
It is 'stuck pixels' (My fault is 'a green' pixel on 'black' background).
By the way, I try run jscreenfix but the symptom is still going.
I am just looking for reply from retailer (Mobilephonesdirect).
Finally, My first 3digit of S/N is 'HT9'.
Looks like there is more then one thread on this topic.......See
HTC Builds most handsets in Taiwan (SN starts HT) or china the Taiwan models are usually more refined in manufacture and component quality. with previous touch models "Touch" "Touch Dual" this was very clear when the handsets are placed together with the Chinese made having a very poor screen, HTC also has a habit of tighter quality control on its network commission handsets (Network branded usually better standard) because of higher costs for return passed on from service provider
How can you see a single pixel between 384000 (800x480) of them ??
So whats the matter about one single tiny little dot that you never see?!
rogeriopcf said:
How can you see a single pixel between 384000 (800x480) of them ??
So whats the matter about one single tiny little dot that you never see?!
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Click to collapse
Ok.. I can find 'A tiny GREEN DOT' on 'Black' background.
Most Background colour of Touch Diamond2 is black and it is quite uncomfortable for me.
livej said:
Ok.. I can find 'A tiny GREEN DOT' on 'Black' background.
Most Background colour of Touch Diamond2 is black and it is quite uncomfortable for me.
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Click to collapse
I have agree with livej even a single pixel can make the device very uncomfortable had 2 stuck on my old skool HTC Polaris
rogeriopcf said:
How can you see a single pixel between 384000 (800x480) of them ??
So whats the matter about one single tiny little dot that you never see?!
Click to expand...
Click to collapse
Many peaple can see a single dead/stuck pixel on a 1080P HDTV up to feet away. Mybe you should ceck your eyesight I would be pissed too if my phone had one (or more)
I guess you are unlucky if the retailer refuses to replace your phone . . . carriers would replace it on the spot for dead pixels, like with the Fuze.
adeltaY said:
I guess you are unlucky if the retailer refuses to replace your phone . . . carriers would replace it on the spot for dead pixels, like with the Fuze.
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Click to collapse
Thanks for your reply.
Firstly, I have right to return until next Saturday so within a week I ask to retailer at the least to replace or fix LCD.
(The best solution is to replace new phone but it might be too hard)
I am afraid how do I do at tomorrow.
I think you should phone them and talk it over, it might be easier to get them to replace it over the phone.
adeltaY said:
I think you should phone them and talk it over, it might be easier to get them to replace it over the phone.
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Thanks. Already, I called to retailer but Customer Centre was closed. Instead of, I sent e-mail to them.
Firstly, I wait reply from them.
Oh.... It is so challenge for me.
I've got reply from retailer (Mobilephonesdirect) and they allow to return my TD2.
After inspection, they will send back it (or new one) to me.
I wish it should be new one.
Oh... My waiting is extended...
Anyone have a Diamond2 with a stuck pixel?
I have two, one located on the top left and bottom right corners. Any solutions?
you can try this for a bit:
http://www.jscreenfix.com/faq/17-how-do-i-run-the-jscreenfixmidlet
otherwise if it annoys you, swap for a new one
I have two as well, one red in the middle and a blue on the top right corner.
I run the jscreenscript for two hours but didn't help. Also wondering for alternativ solutions....
jpfa said:
I have two as well, one red in the middle and a blue on the top right corner.
I run the jscreenscript for two hours but didn't help. Also wondering for alternativ solutions....
Click to expand...
Click to collapse
just swap for a new one
yeah, don't waste your time endlessly on searching for a solution. Just send it back. I understand it's not something you really wanna do, but it's the best solution.
I contacted Clove, where i bought it from. Called them and told me they would get back to me about warranty returns, and then emailed them and I haven't heard anything back.
afaik a stucked pixel is no reason for a device swap. as in this issue the relation of dead pixels to number of all pixels is important so maybe two are, i dont know. when i sent in a treo pro due to a stuck pixel palm didnt swap.
Crazy CS said:
I contacted Clove, where i bought it from. Called them and told me they would get back to me about warranty returns, and then emailed them and I haven't heard anything back.
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Click to collapse
I would just return it under the long distance selling law which states you can unconditionally return the item with 14 or so days. Just say you didn't like it, and buy one from another retailer. That's what I did will clove before. Much quicker than them confirming the fault, and in the case of dead pixels, 2 might be witching the accepted amount anyway.
woelv said:
afaik a stucked pixel is no reason for a device swap. as in this issue the relation of dead pixels to number of all pixels is important so maybe two are, i dont know. when i sent in a treo pro due to a stuck pixel palm didnt swap.
Click to expand...
Click to collapse
I'll just live with it, My Nokia N95 had about 4 stuck/bright pixels and they went away after a while. It's hardly noticeable as it is. BTW here is Cloves response:
'Thank you for the e-mail - the official policy of HTC is that if 2 - 3 pixels are grouped together then the fault would be dealt with under warranty. If there are up to 3 dead pixels with spacing of at least 5mm between them, then it wouldn't be dealt with under warranty.
If something damages your enjoyment, I would send it back
I have done that for a wobbly battery back which really pi$$ed me off
the only dead pixels I ever accepted are on my Canon 5D, but as the onboard computer mapped them out and everyone has them its not a really problem.
Has anybody experienced so far any sort of pixel failure? My Xperia X1 has developed one recently. Its at the upper edge of the screen approximately in the middle. Its one pixel only that is costantly white. Once it was there and disappeared after a while and now it has reappeared.
My device still has got warranty but Im afraid to send it in because of several reasons:
- Would it be covered? I mean it is only a minor disturbance.
- I dont want my phone being replaced. Apart from this minor flaw my Xperia is perfect, no cracks, no keyboard failure, no nothing.
On the other hand if I dont claim warranty now the device might develop more pixel failures and I will not be able to get it repaired under warranty because it (the warranty) will be expired.
What do you think? Has anyone ever heard of such problems?
Mine has not developed any pixel failures yet. Lucky me. When does your warranty expires? I would call up the service line (in Germany we have an Xperia Center) and ask them if it's covered.
But regarding your fear of a new phone - absolutely reasonable. Those could be in much worse condition than your phone is now. Thus mentioned, when ONE pixel failure is not bothering you, keep the phone (in my humble opinion). This does not make the phone likely to have more pixel failures...I would not see a connection
(...but I'm also not a pro in that area)
Hope I could help ya!
The warranty will expire in November 2010. I think I will wait a bit to see in what condition my phone will be in a few months. The pixel failure is barely visible because it is really at the edge of the screen. I doubt that there are more than 2 - 3 pixels between the defective one and the edge. And like I wrote it disappeared once. Maybe the same will happen again.
I really dont want to risk a replacement because of the extraordinary good condition my phone is in right now. So I would say let's see.
Has anybody a tipp what could be done to support the disappearance of the pixel failure? Relative to pc monitors I heard once a proposition to freeze it for 24 hours? Would this really help?
Great news: The pixel failure disappeared again. So I think I can call it a temporary error. Brings a bit of surprise into the normally boring soft reset. I never know whether the pixel failure will be there after the next softreset or not Or if it will disappear again with the next restart
Sending for warranty might be a bit of a game of dice because I know sometimes they replace it with a refurbished phone. If you have big issues with the screen you're probably better off buying yourself a new screen and installing it.
My current Xperia:
Camera has artifacts when takes pics/vids
Keyboard unresponsive
Mic doesnt work
crack in case
i'd send it back because unless its a problem with the like motherboard they should just replace the screen only
Thats exactly what I thought. Since it is only one pixel that fails then and again Im not willing to take the risk of getting my Xperia which is apart from this minor issue in perfect shape replaced by a refurbished phone. So I plan to wait until the warranty will have expired and then Im going to replace the screen myself. It should be possible to do this since I once worked as a radio/ tv technician. Do you know where I can buy a screen?
I am pretty sure I have a dead pixel on my Incredible S...arrgh! I am so mad..my phone is rooted so I cant take it in for warranty. It is a really small black dot in the middle of my screen, when the screen is black it shows up as white, and when the screen is another color it shows up at black! I am confused as to whether its dead or stuck! Either way what would you guys do???
I geuss its expensive to get a whole new screen right? I am wondering if it bothers me that much to even get this done FFS!
IncredibleSlover said:
I am pretty sure I have a dead pixel on my Incredible S...arrgh! I am so mad..my phone is rooted so I cant take it in for warranty. It is a really small black dot in the middle of my screen, when the screen is black it shows up as white, and when the screen is another color it shows up at black! I am confused as to whether its dead or stuck! Either way what would you guys do???
I geuss its expensive to get a whole new screen right? I am wondering if it bothers me that much to even get this done FFS!
Click to expand...
Click to collapse
I'd unroot it and return to stock, and then send it in for warranty.
You might try and run the dead-pixel app which can try to fix it by running the display continuously - it does help sometimes. Also, I don't think a single dead pixel may be covered under warranty.
Unroot the device then send it off for warranty
Hi there,
I've recently bought the Samsung Galaxy S20 FE 5G ( SM-G781B) and I've noticed part of the display is cloudy/distorted when black.
It's most noticeable on the lock screen, or whenever the background is black.
It looks like some sort of defect. Does anyone have any ideas?
I noticed some cloudiness (to a lesser degree) on my Samsung Galaxy S8.
I bought the S20 FE brand new from Samsung.
I've attached some images for reference.
Any help would be greatly appreciated!
If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.
bladez said:
If you just bought it, what's the point of making a thread? Just bring it back to the shop and show defect.
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Click to collapse
Because a similar effect happened on the S8 so not sure if it's just Samsung displays or something else. Mostly visible when the room is dark so it's hard to show when the room is lit.
This is the lottery of OLED screens. Some are perfect and some are (defective) like this.
Mine has a uniformity issue, too. It's only visible in low brightness dark gray when in a dark room, so I decided to keep mine. I've seen similar issues in other oled panels of Galaxy and Pixel phones as well before. There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.
tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad, I would just return it and get another one because I heard Samsung is tough on exchange or repair for this kind of display issue.
Click to expand...
Click to collapse
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.
Not sure about the exchange policy in the UK. The display uniformity didn't get worse over time in my old phones.
Only problem is the Samsung stores are closed in the UK at the moment.
user128494 said:
Is it possible to get a replacement (UK) if the phone is rooted and the bootloader is unlocked?
My fear is that if I don't get it repaired/replaced, it may get worse over time, and then I'm stuck with it.
Click to expand...
Click to collapse
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.
tkshk said:
There is no guarantee you get a better panel for a replacement as mentioned in the comment above. If the un-uniformity is too bad
Click to expand...
Click to collapse
The issue is the S20FE has an AMOLED screen so there is NO backlight, you should not being seeing any kind of 'glow' on put black backgrounds. Also my S20FE 5G shows no such defect.
b1k3rdude said:
EU law set a president years ago that even if the phone is rooted Samsung have to honor the hardware warranty. But if your that worried back up your data and flash the stock rom back to the phone via ODIN before you send it off to Samsung. Clearly there is something wring with the display on your unit.
Click to expand...
Click to collapse
The problem is, if I do send it off, they may just reject replacement of the item, as in download mode it says Warranty Void: 0x01
On the Samsung Forum a Samsung Mod talks about the warranty being voided in a similar thing:
Re: S10e flashing and warranty question.
So you're saying that by using Samsung's official firmware and tool I voided my warranty? Even tho I never rooted my phone or modified it in any way. I've mot installed any custom roms or anything? Just official stuff. And my warranty void counter on the phone remains at 0. Even tho this still...
eu.community.samsung.com
Thats the KNOX warranty only! Not the hardware warranty, don't let Samsung bully you into believing otherwise.
Of course the mods/admins on a manufacturers forum are going to tow the company line, but its just a community forum. Actual law is what you should pay head to, in this case EU law -
-https://www.piana.eu/root/ - see below
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" Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short: No. Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer: Directive 1999/44/CE dictates¹ that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer² inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts³ stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused⁵ the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software- caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have “bricked” the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker. Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty.
You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law.⁶ If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well! So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article. In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive¹ is only applicable inside the European Union and only if you bought the device as a consumer.² "