Related
I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
I just had a strange incident with my Tilt where the screen was completely white while I was receiving a call. I was able to answer the call with the soft key and talk to the person on the other end. The white screen went away after the phone call.
Is this cause for concern? It doesn't seem to have done anything else to the phone.
It's possible that it's just a busy os & sometimes the display can fall behind in rendering. When stressing (usualy heavily though) my device I have had white screen instances while doing many things, even while opening the programs menu. I would venture to say it's only a problem if it persists. Try adjusting the font display cache (glyphcache) upward to 32876 or 65536. It could be just a glitc, a one time event, or if you had many programs or just a couple resource heavy programs, it could be related to that. I have no idea what you were doing when the call came in, how or what you use on your device, but if it's never happened before & it doesn't happen again in the immediate future, I'd say its just a misfire.
BTW, if it recovers on its own without the need of a reset (soft or otherwise) it's really not a screen of death.
I have had the same results on three seperate phones.
All three phones have the following Device Information:
ROM version: 1.56.421.1
ROM date: 10/26/07
Radio version: 1.27.15.32
Protocol version: 22.51.88.13H
Phones hang when locked, which stops all incoming calls. Can only recover by resetting phone. This makes the phones unusable while travelling.
The symptom:
The screen cannot be activated after the power button is pressed. It is as if the phone is powered off although the LED is still flashing (slowly) indicating that the phone is still powered on.
This generally occurs after the phone is locked, the screen is switched off by briefly pressing the power button, and the phone is not in use for a while (+- 10 min).
The cure:
The power switch has no affect. The only way to get the phone to switch on is to press the reset switch at the bottom of the phone and then press the power button.
Leaf have:
a) Reloaded the ROM’s on both phones.
b) Replaced the board on one phone.
c) Replaced the phone in b) with a new phone.
None of these actions has resolved the problem.
Your help will be most appreciated.
its called the sleep of death.......there's have been threads about this in the past, dont know if there has been any resolution or not, but its a good start search for it
I has having the same problem, two to three times a week.
May be a total coincidence, but mine stopped locking up after I changed the "Today timeout" from the default 4 hours to 12 hours.
Start / Settings / Today / Items
like I said, I have no idea if this will work for anyone else - but it seems to have solved my problem.
If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.
If this is a known problem, how did you manage to find out?
I have not managed to find any related info on the HTC site. Also the local agent Leaf is not aware of it (to my knowledge).
Have you any idea how we communicate with HTC and actually get a response?
Does anyone on this site represent HTC or does anyone know if HTC monitors this site?
Optimistisch_nl said:
If this happened after a phone call then it´s a known bug in the TyTNII HTC ROM, which will result in the above behaviour when a device password has been set and the screen switches off during a phone call.
Click to expand...
Click to collapse
My Tilt would freeze after being asleep for a while. Never after a phone call.
The original thread has quite a bit of information on various reasons why this can occur and suggestions on how to solve it. As suggested by others, you can find this thread by doing a search on 'Sleep of Death Kaiser'. If you're feeling particularly lazy, you can use this humorous link to get the same search results.
Even if this thread *DOES* contain new and useful information, it'll be nearly impossible for others to find, amongst the other redundant threads on this topic. By starting another redundant thread, you add to the clutter of the forum, making it much harder for others to search for solutions.
As for HTC, they have their own forums, located here
(also found on google, but not the top result (5th to 10th), by searching for HTC forum.
Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
cweems said:
Anyway or program that would disable the screen lighting up when receiving a sms or email??? i cant stand when its in my pocket and the damn touchscreen comes on and it starts hitting sh*t lol.
(and no i dont wanna lock and unlock the keys each time)
thanks
Click to expand...
Click to collapse
I dont know if it helps, but try to disable the notification for new sms.
ill try that... but i do still want sound
think im jus outta luck, ill jus have to deal w/ it.
it bothers the hell out of me too.
i wish there was a fix.
In order for there to be a "fix," it has to be broken first. This is how it was designed. When you get a message the phone wakes and receives the message. Therefore, the screen lights up. So there is no "fix," its functioning as designed. Though if anyone knows of "tweak" you may be able to change it. But I really don't think there is a way.
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
cweems said:
wow dude lol i couldnt care less about terminology... its a problem for me and its annoying so i want a fix for the problem
Blackberry knows wut theyre doing , jus makes the noise and screen stays off!! lol
o well ill live
Click to expand...
Click to collapse
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
JimmyMcGee said:
There you go again asking for a "fix" to the screen lighting up. The point I'm trying to make is that this is like going to Ford and saying every time I turn the Wheel to the Left the car goes Left. Can you fix that?
Also, I would think that preventing the Screen from Coming on when the Device is "doing something" would prevent it from coming on when you wanted to.
Click to expand...
Click to collapse
lol not everywants their screen to light up when somthing comes in, everyone wants thier car to turn left when they turn the wheel left.
cant believe we r goin this far about a word, but im not quitting!!
Definitions of fix...
1. to repair; mend.
2. to put in order or in good condition; adjust or arrrange: She fixed her hair in a bun.
3. to make fast, firm, or stable.
4. to place definitely and more or less permanently: to fix a circus poster to a wall.
5. to settle definitely; determine: to fix a price.
6. to direct (the eyes, the attention, etc.) steadily: His eyes were fixed on the distant ship.
7. to attract and hold (the eye, the attention, etc.).
8. to make set or rigid.
9. to put into permanent form.
10. to put or place (responsibility, blame, etc.) on a person.
11. to assign or refer to a definite place, time, etc.
12. to provide or supply with (something needed or wanted): How are you fixed for money?
13. Informal. to arrange or influence the outcome or action of, esp. privately or dishonestly: to fix a jury; to fix a game.
14. to get (a meal); prepare (food): What time shall I fix supper?
15. Informal. to put in a condition or position to make no further trouble.
16. Informal. to get even with; get revenge upon: I'll fix him!
so from these examples it obviously means something doesnt have to be broken to be fixed. could mean many things, and im using number 2, adjust or arrange. like it says, doesnt mean the girls hair was broken, she jus didnt like it so she fixed it to make it better.
FIX my screen from lighting up!!!!!!!!!!!!!!!!!!!!!!
haha
I think it is a problem. My back light goes on from an email and stays on till the battery dies or I notice it. I have to be careful and check it frequently or I get a dead phone by lunch. I need the backlight to do what I setup in the power settings - I think it should be turning itself off. It ain't.
u changed it under power settings and under backlight settings?? def shouldnt stay on toooo long!
ki think we are outta luck here. I have the same problem.
I just have to lock the device from having anything accidently turn on
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
+1!!!!!!!!!!!!!
jsd2 said:
look mr. mcgee, you are very right ("its functioning as designed"), but it's a poor design to say the least. (Fire the turd that came up with that design)
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
I usually have my phone in my holster with S2U2 running. If only there was a way S2U2 would not wake up for anything other than a phone call, but would still vibrate or ring you when you receive an sms or the like.
If someone could come up with a fix..(or excuse me)... a tweak..... I WOULD REALLY APPRECIATE IT!
Click to expand...
Click to collapse
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Mikulec said:
Its a poor design maybe for u and some other few people. The majority think its a good design. I cant seem to understand your problem. When someone sends me an sms and my phone is in my case(holster) and I dont want to read it, I just leave it and the backlight turns of itself. Where is the problem?
Click to expand...
Click to collapse
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call.
As for the person who's light stays on indefinitely after receiving a email you may actually have a problem. The phone sometimes will "stay awake" if there is some program running in the background that is misbehaving.
Click to expand...
Click to collapse
Thank heavens I am not the only one. I thought someone from xda made a secret competition and the winner will be the one that have the most complains on his phone. If u dont like your phone, buy another one that suites u better then this one. Sorry for being so b*tchy.
JimmyMcGee said:
Pretty much exactly my point. It seems every month or so some person comes in and attacks the phone for doing what its supposed to. This is the second Light comes on when I get a SMS thread I've seen. Next people will complain because the phone is ringing when they get a phone call. ...
Click to expand...
Click to collapse
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
Interesting. I'm sure there is something that could be done. I'd be willing to look into it. But I'd need a Samsung i760 to see if I could pull any info or software from it. So if anyone has a Samsung i760 they'd like to give me for development purposes of course, I'd see if we could figure out how to make this happen.
BTW, My phone does turn on the screen when I get an email.
maxh said:
Phones and everything in life can always be more. In this case our phones could, and in my opinion should, be more customizeable. The reason they aren't is because if the phone user feels overwhelmed by the complexity of their device, they may not like it and will be less likely to buy another in the future, so from a marketing standpoint there is reason to dumb things down to a degree.
I, however, want as much customizeability as possible.
My girlfriend's Samsung i760 behaves different from my kaiser. On her phone SMS messages will NOT bring the phone out of standby (and turn the display on.) It does give the requested sound and/or vibration alert and flash the LED and display the message notification on screen (when you turn it on) for the set time periods, though. The i760 runs WM6 like our kaisers. My kaiser, as well as every other HTC device I've ever owned does take the phone out of standby and turn the display on for SMS, though. So this tells me there definitely is some software method of tweaking it so that it does what you want. I don't know what it is, but it would sure be nice of someone knew of a registry setting for it.
BTW, our kaisers take the phone out of standby for SMS and MMS (and phone calls, of course), but don't do so for emails. Every day email and SMS become closer to eachother to me in significance and importance, so why shouldn't they cause the phone to behave in the same way?
Click to expand...
Click to collapse
ok, good point. Have u tried some sms applications? Maybe they have the option to not to turn the screen on. (just a suggestion).
If this ever happens to you, you have a bad phone and should return it. I really hate it when MY phone wakes up and decides to randomly call someone in Hong Kong.
Seriously - I have to understand this - you really honestly think that your phone can wake up and call someone, or email someone, or SMS someone without you doing something?
Bill
jsd2 said:
If someone sends me a message i'm forced to stop everything i'm doing so that my phone doesn't get into mischief and go calling other people without my knowing.
Click to expand...
Click to collapse
Loving the Diamond... but big issues have come up and they are starting to make it difficult to really use the device. I am trying to determine if the issues I am having are brought on by myself or if the issues are related to some challenge with the phone or my carrier.
"What's the issue," you ask?
The Diamond will not pick up a call. The phone will ring, the caller display will come up, I'll try and pick it up by either pushing the onscreen command or pick it up via the pick-up button... nothing. The call rings through to voicemail. Meanwhile I have to call the person back who just called me. Massively irritating and even more irritating it's does actually pick up SOMETIMES. The problem is I cannot determine why it works sometimes and why it does not. 90% of the time it does not work. When I do get it to work all I need to do is activate my bluetooth headset and then turn it back off and we are back in the same situation where the phone will not answer, however, this time... the phone does not RING either! Yes that's right - all sounds go bye bye on the phone when I activate BT and then turn it off. Also, I cannot pick up the phone with bluetooth headset. I can hear the phone ring through and everything looks dandy but no go! Push the pick-up button - nothing. This isn't such a big deal really - I mean - who cares if it picks up on the BT headset - I just want to be able to answer a call in general!
Now - I do have a lot of applications on the machine from a modifcation perspective and I am thinking this could all very well be my fault. I have Advance Config, Diamond TF3D config, and Diamond Tweak all loaded (each have their own benefit.)
Strange thing is... I just did a test and the phone picks up JUST FINE. I'm about ready to pull my hair out. It's really hard to put my finger on it. Tried it a second time, if I try to answer with the soft key it won't work but the hard key will work. Now the hard key will not actually hang up the call - I have to use the softkey to hang it up. I don't know if anyone is having the same issues but I am to the point of hard-reset to start from scratch.
I actually had the "can't pick up" problem just yesterday, but with my Prophet. Using Pdaviet's MyVista 6.1 Rom and S2U2. The phone rang, S2U2 displaying the full screen call notification, no chance of picking up the call.
Do you also use S2U2?
When you find your self in a hole, it usually helps if you stop digging.
Unpalatable as it might seem, I think with hassles like you've got, a HR is probably your best option.
ps, just a thought, have you at any stage in your tweaking done any button or key re-mapping... either inadvertently or by design? Maybe worth a check before giving up
wow, that's a whole load of issues
I've had my Diamond for about a week now..... and have had none of those issues..... Bluetooth works fine, picking up is a breeze....
what provider are you with?
I remember reading more complaints about sound going bye after Bluetooth use in the early days of the Diamond. Try searching around a bit and see if you can find something. However, seeing your other issues, a hard-reset might not be out of place.
Also, for aesthetics, do note that it is usually considered bad practice to place two identical symbols after each other when masking cursewords with random characters.
Also, for aesthetics, do note that it is usually considered bad practice to place two identical symbols after each other when masking cursewords with random characters.
Click to expand...
Click to collapse
By far probably the best advise yet!
The emotional side... aka incredible hulk... came out and punched shift/keyboard number row (pounded rather.) I was thinking in my head, "smash Diamond" and the KB had to take the abuse.
Carrier information for those who asked.
CDMA Diamond on the lovely Telus system (aka - Tel-us, we take your money)
As with all troubleshooting, you need to start from beginning. When you first got the phone, it could answer call. Right? So you need to trace back to what have you done to the phone step by step and to find out when it starts to fail.
Doh... Well I reset the device... seems to work now but something that seemed to be working before was my Zune subscription music from Zune Pass was synching to my mobile device via a Synch Center setup. I was amazed it was actually working... now it's not working So - I get calling back and lose the little trick that was working - Zune Pass DRM music synching with my Diamond... you win some and you lose some I guess doh.
jessiethe3rd said:
Loving the Diamond... but big issues have come up and they are starting to ma...my carrier.
"What's the issue," you ask?........... The call rings through to voicemail. Meanwhile I have to call the person back ............who just called me. Massively irritating and ev............... to hang it up. I don't know if anyone is having the same issues but I am to......... the point of hard-reset to start from scrat.........ch.
Click to expand...
Click to collapse
You should do some research and some reading.
And relax a little before you Fire up and disrupt a Community in peace.
I have the same thing going on now... same programs installed as you.
Is it still working after a hard reset? Did you re-install all the same programs?
Well, I'm on a Telus Diamond, and had the no answer problem, and solved it with a hard reset.. just try it, it doesn't take too much to get everything back to the way you had everything..