My girlfriends tilt keeps dying even while plugged into charger, when we start the phone it goes to the main screen and sits there for a few seconds, then the low battery light comes on then the thing dies. We tried multiple power cables and even plugging it into computers but it still does this, the device does recognized that its plugged into a charging device. We replaced the battery thinking this would resolve the issue but it hasn't. What brought this all on is that she received somewhere near 15 "unknown" calls (i.e. blocked outbound) caller id, after all the calls the phone crashed and now its doing what I described above. Any suggestions will be appreciated.
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hey guys -
I'll try to give a brief rundown of my situation
When the problem started: I had let the battery drain to a critical level. While at this level, I dropped it on the floor and it turned off. From this point forward, I could turn the phone on and it would start up. The phone would almost fully boot, show the correct time - my current # of messages and everything - but the screen wouldn't respond to my taps and about 10 seconds after making it to the main screen, the phone would do the critical battery failure thing and shut off.
Now here are the weirder specifics
a. when plugged in to any sort of charger, phone won't boot past AT&T screen (but the amber charging light is shown)
b. phone won't recognize a charger once already booted (sort of)
b1. occasionally, if I plug in the charger on the Windows splash screen, the screen will light up a little more (indicating it knows a charger is there) and once windows loads, it will actually show the charger icon in the top right hand corner. but I still get the critical battery failure and the phone shuts off.
c. if I plug the phone into my computer, during those 10 seconds when the phone is booted, I can access the files on it thru ActiveSync. Not enough time to take anything off though, I'm afraid.
c1. if I plug the in charger at any point past the windows screen, I can get an audible indication from my computer a connection has been made.
d. tried charging over night - didnt work
e. tried leaving the battery out over night - didnt work
f. tried fiddling the battery in and out with charger plugged in - no joy
g. used friend's fully charged tilt battery/bought a new tilt battery - nope
I would like to get the data off (I was delinquent backing it off) and am avoiding a hard reset if possible. The phone is covered by insurance so replacement isn't a big deal - it would just be real convenient to get the data off the phone.
If anybody has an idea or has a solution...! Your help would be appreciated VERY much.
- John
try a new battery, but this phrase stands out to me.
"I dropped it on the floor and it turned off"
Yep, I'm having another round of issues on my One.
Just some information:
Running stock ROM, bootloader locked (not "relocked"), S/N HT346(...), Quick boot OFF, previously sent in for repair.
I believe this has been brought up before, but here I go:
I pulled the phone off the charger this morning with a full charge. However, Car mode unexpectedly opened up. I found this odd, since I'm running a stock AT&T ROM using the Sense launcher, which means Car mode is nowhere to be found. The device also reported using an "incorrect charger" or some other thing. I use the charger that came in the box with my phone. I assumed it was a mistake.
However, in my infinite wisdom, I decided to brush it off and went on with my day.
Usage patterns normal, maybe with a bit more GPS and camera use than usual, but more or less a normal day.
Come back home, plug it in. Phone will not charge. I do not believe it's a hardware issue. Why?
Troubleshooting time:
Plugged into another outlet, will not charge.
Switched wall warts. Will not charge (I have a few from older HTC phones and a few from other Android devices).
Switched USB cables. Will not charge (tried combo-ing with wall warts, same result).
Plugged into PC. Will not charge AND does not recognize USB connection (both ends). Tried with several different cables, no dice.
Rebooted, no dice. Did it again (and several times after that), no cigar.
Safe mode: Nope.
What works?
Connect via fastboot works (so "FASTBOOT USB" works)
It WILL charge when powered off.
Now, as the title states, I noticed the LED blinking when the phone is powered off and plugged in via AC or USB.
The orange LED will light up for ~6 seconds, dim down (to the level of brightness that would be considered "normal" for the phone) for ~6 seconds, then turn off. The process repeats after the LED turns off for about 5 seconds.
Any ideas on why this could have happened and what I can do to solve this problem? I'm going to send it in to HTC if nothing gets it working again (and has it stay that way).
I posted this to the AT&T One forums, but I thought posting this here might help some more. If this goes against the rules in any way, please remove this post.
altanimi said:
Yep, I'm having another round of issues on my One.
Just some information:
Running stock ROM, bootloader locked (not "relocked"), S/N HT346(...), Quick boot OFF, previously sent in for repair.
I believe this has been brought up before, but here I go:
I pulled the phone off the charger this morning with a full charge. However, Car mode unexpectedly opened up. I found this odd, since I'm running a stock AT&T ROM using the Sense launcher, which means Car mode is nowhere to be found. The device also reported using an "incorrect charger" or some other thing. I use the charger that came in the box with my phone. I assumed it was a mistake.
However, in my infinite wisdom, I decided to brush it off and went on with my day.
Usage patterns normal, maybe with a bit more GPS and camera use than usual, but more or less a normal day.
Come back home, plug it in. Phone will not charge. I do not believe it's a hardware issue. Why?
Troubleshooting time:
Plugged into another outlet, will not charge.
Switched wall warts. Will not charge (I have a few from older HTC phones and a few from other Android devices).
Switched USB cables. Will not charge (tried combo-ing with wall warts, same result).
Plugged into PC. Will not charge AND does not recognize USB connection (both ends). Tried with several different cables, no dice.
Rebooted, no dice. Did it again (and several times after that), no cigar.
Safe mode: Nope.
What works?
Connect via fastboot works (so "FASTBOOT USB" works)
It WILL charge when powered off.
Now, as the title states, I noticed the LED blinking when the phone is powered off and plugged in via AC or USB.
The orange LED will light up for ~6 seconds, dim down (to the level of brightness that would be considered "normal" for the phone) for ~6 seconds, then turn off. The process repeats after the LED turns off for about 5 seconds.
Any ideas on why this could have happened and what I can do to solve this problem? I'm going to send it in to HTC if nothing gets it working again (and has it stay that way).
I posted this to the AT&T One forums, but I thought posting this here might help some more. If this goes against the rules in any way, please remove this post.
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Same problem here, except fastboot doesn't even work. My phone is not recognised by any computer. Sometimes it will charge when the phone is on, but it is random when it happens. Hopefully someone may know a solution. I'm hoping it isn't a hardware issue.
Hey Guys,
So after the last AT&T update to my phone the phone started acting erratic and the bloatware was ridiculous. My phone was constantly loading apps, changing time zones, and making emergency calls.
Then last Friday the phone thought the earpiece was plugged in. So I couldn't use the phone.if I put a earphone jack in the volume went all the way down on the phone and different things went crazy.
I took the phone to AT&T service on Saturday. They said they needed to reflash the phone. So they reflashed the phone. And the earphone issue was gone.
But when I plugged the phone into my car charger the phone started discharging even though it showed it was plugged in.
At home and on my desk at the office I have a little charging deskstand for the S4 active. Sitting in the stand the phone discharged. But if I pulled the micro USB out of the stand and plugged it directly into the phone it charged.
Well after a couple of days the reflashed phone was dead. It was rebooting every 15 minutes, and kept losing Bluetooth devices that were attached to it.
So today I went back to AT&T service center and they gave me a new phone.
The new phone is functioning, but it continues to discharge in the desk stands or with the car charger. With the deskstand I know it's not the wall wart, because plugged in directly the same wall wart rapid charges the phone. And this is happening with 2 stands and 2 different wall warts.
And I find it hard to believe that at the exact moment this happened the charger in my car failed.
Does anyone have any idea what setting is hidden somewhere in the OS that might be causing this?
Thank You I really appreciate the help.
Dave B
Whatsup guys,
I have an HTC One M7 and it has been on duty since it launched without an issue (except for the pink camera hue). So recently I lost my original charger, and now am using an original charger from the One X I had before this one.
So a few days back, my battery drained so I plugged it in and the battery icon with a thunder sign in it appeared with some red words underneath it stating that I have developer software (duh I use ARHD). All the usual stuff. But the next morning I wake up to the same screen and when I try to turn it on, it won't. All I could do for a while, was to plug it in, have the icon appear and nothing else. Leading me to believe that the plug in the phone was damaged.
So after a couple of days of suffering without my One, I managed to make it turn on by plugging in a Nokia charger for an hour and upon pressing the power button, Voila! it turned on. So first thing I tested was to see if it would charge, and it does NOT. I plugged many chargers I have around the house and even to the computer and none seems to register on the device, the computer doesn't detect a device being connected.
Now here comes the strange part. When I go into recovery or even the bootloader, the phone gets recognized no problem, I can even send commands to it through ADB. I'm suspecting something with the bootloader going on? What do you guys think?
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
Update: They did RMA my phone. I sent it in on a two day FedEx prepaid shipping. They received it 6/26 and by 6/30 were shipping it back to me. Arrived on my doorstep on 7/3 and it appears to be working now. I didnt receive any details on what they fixed but wireless charging and wired charging are back in good standing. They did return it with Android 8.1.0 so I had to do some updating from there.
It took a little to get everything completed(over a month from start of tech support case to finish of repaired Razer 2) but in all the experience was good with their support.
mkwilosz said:
I've had my RP2 since July 2019 and it has been phenomenal. However, just within the last 2 weeks I ran into an issue with charging. Normally I charge using wireless charging and I started experiencing an issue where the phone constantly cycles through acknowledging wireless charge to not wireless charging. If I allow it to go through this cycle a couple times when I pull the phone off the dock it shows the battery icon as if it is still charging. When I first recognized this issue was occurring I tried plugging it in via wired(USB-C) and charging. The phone acted like it was charging but when I came back a few hours later I believe it had only increased maybe 1-2%.
Since the issue occurred I have tried powering off my phone and trying the wireless charge function with the phone powered off. I get a similar experience where it seems like the phone acknowledges wireless charging is trying to be done but it cycles between the battery charging icon and then blank screen, short buzz, and then the initial Powered by Android screen and then back to battery meter.
The only way I have found to successfully charge the phone at this point is to power off the phone, plug in wired charging(via USB-C). The phone will charge fine powered off or if I power the phone back on as long as i leave the charging cable plugged in when i power it on, it will continue to charge until i remove the cable. Once I try to plug the charging cable back in after the phone is powered on and booted it will no longer charge.
I've submitted a case to Razer Support but I'm almost 2 weeks in and have yet to hear any response back yet except, "Have you fixed your problem yet? If so let us know we'll close out your ticket" Obviously not very helpful.
Considering the wired charging behavior when the phone is up and running, it leads me to believe that this might be a software issue and not a hardware issue. However, since I have powered off my phone and attempted to wireless charge that way too and it still does not work makes me think it could possibly be a hardware issue?
Two other things to note:
1. I have seen a notification pop up that says something to the affect of "USB Controlled by Connected Device" even when nothing is connected to the phone.
2. Since the issue has arose I tried utilizing my USB-C dongle to 3.5mm headphone jack and it appears my phone no longer acknowledges when it is plugged in. Previously it worked like a charm and I could play music without issue. Now the music just plays out of the phone speakers like no dongle is connected.
Any help would be appreciated. Thanks!
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