Disconnected because service is unavailable - G1 Q&A, Help & Troubleshooting

Haven't had a change to reload the radio, but I'm running JAC's current Hero build noticed this early today and my connection worked fine last night. Calls worked, I know I paid my bill. Still had update.zip on my SD card, wiping and updating did not resolve this.

Try another SIM card in your phone. If that works, you might just have a borked SIM card.

h.nocturna said:
Try another SIM card in your phone. If that works, you might just have a borked SIM card.
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Click to collapse
Like I said, probably not that noticable, but phone calls work fine. During the time I had working and not working, it had been on my desk charging. Sadly I have no other SIM cards to test.

I used to get the service unavailable too, but wiping/flashing always fixed it for me... maybe re-download the update (it might have been corrupted, which is why you see it at all...)

Related

No Network to call but 3g works(Solved by fluke)

Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
wasuup said:
Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
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Click to collapse
Sounds like a problem with your network, not with your phone. Either that, or your SIM card is fried. Assuming you're on T-Mobile from your post, you need to contact them for a new SIM card (you can do this inside any of their stores.)
lukekirstein said:
Sounds like a problem with your network, not with your phone. Either that, or your SIM card is fried. Assuming you're on T-Mobile from your post, you need to contact them for a new SIM card (you can do this inside any of their stores.)
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Just to prove my sim is working fine I have put my sim in an old nokia and just rung customer service and got my balance this proves my sim is in working nic.
On the G1 I can't call what so ever or send a text just getting 3g coverage.
Thanks for the advice.
wasuup said:
Just to prove my sim is working fine I have put my sim in an old nokia and just rung customer service and got my balance this proves my sim is in working nic.
On the G1 I can't call what so ever or send a text just getting 3g coverage.
Thanks for the advice.
Click to expand...
Click to collapse
I'd probably try wiping and re-flashing.
h.nocturna said:
I'd probably try wiping and re-flashing.
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Click to collapse
he did lol read the first post
in fact after doing so, he did a super wipe
Then I downgraded to rc7 (dreaming.nbh)
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Click to collapse
It really may be the SIM card or the SIM card reader in your phone (more likely the SIM card) it may work on another phone
try cleaning the contacts (the ones on the phone, not the ones IN the phone) ?
Call customer service and ask them to take you off whatever tower your phone is now on? suposebly pulling the battery will do it to.. Also get Anycut and make a short cut to phone info an toggle radio on off?
same problem occasionally
wasuup said:
Got a new problem with my G1, basicaly I used my phone placed it in my pocket went out then when I next checked my phone I had no signal, I didn't take too much notice of it. When I got home and also there I had no signal, did the obvious rebooting, no joy. Then I did a wipe restarted the phone, still no signal now this is the strange part I had 3g because my phone let me sign in also started syncing my phone contact. I can browse on the net also download from the market but when i dial a number I get the message Not registered on network. So when I went to settings/call settings/network operators/available networks clicked on t-mobile it says Your SIM card does not allow a connection to this network. Then just for fun try it with the other network operators same message. Also my sdcard was reformated.
Then I downgraded to rc7 (dreaming.nbh) rebooted no call signal but can browse and use market so I've updated to android 1.5 ota still no joy any ideas I planing to take to a t-mobile store let them check it also has anyone else had this problem before.
Click to expand...
Click to collapse
i'VE had the same issue, occasionally, I'm fairly certain its the sim card, not the phone. you can take the battery out, pull out the sim card, clean it up (don't use watter or anything that'll scratch it of course) and put it back in, make sure its securely in there, and boot up the phone, however, I've also noticed that sometimes in the middle of the night (like around 2AM to 330AM PST) sometimes cell coverage gives out for t-mobile where I'm at (friends confirmed), if you only just recently recieved 3g in yoru area, they are doing maintenance to get it up and running perfectly, so don't fret too much
EDIT:
Another thing I did was made sure to mess with the APN settings. dont' edit them, just try and change your APN from T-mobile to ATT, wait for it to say "not supported by sim" and then switch back over to T-mobile, that worked for me twice now
I'm having this same problem, only I can't surf the web or use the market. :\ Any help would be GREATLY appreciated.
Sorry to reply so late but the probem is now solved, this is what I did, I took out my sim card out the phone put it in an old phone to see if my sim had any issues but I forgot to take out the sim and put it back in my g1 went sleep.
Next morning put the sim in my g1 and all is fine got connection and all functions working, then waited a few hours no problems at all.
So I rerooted installed the danger spl and custom rom and the probem has just vanished, haven't got the slightest clue why that happened or what caused it.
The sim is new just under a month old lost my old 1 uk t-mobile charged me just under a £10 for a new 1 even if your on contract thiefs
wasuup said:
Sorry to reply so late but the probem is now solved, this is what I did, I took out my sim card out the phone put it in an old phone to see if my sim had any issues but I forgot to take out the sim and put it back in my g1 went sleep.
Next morning put the sim in my g1 and all is fine got connection and all functions working, then waited a few hours no problems at all.
So I rerooted installed the danger spl and custom rom and the probem has just vanished, haven't got the slightest clue why that happened or what caused it.
The sim is new just under a month old lost my old 1 uk t-mobile charged me just under a £10 for a new 1 even if your on contract thiefs
Click to expand...
Click to collapse
its probably
A) the SIM got dislodged or
b) your G1 contacts were dirty.
All the above could cause the phone to not read the information on the SIM
Blowing the dust out/wiping the goldcontacts where the sim goes, and tightly inserting the sim might help, grandmegabosses

Water Damage to SIM Tray

So a few days ago I went swimming with my N3 in my pocket. I pulled the battery (but not the SIM card) immediately afterwards and had it in rice within a few hours. I tried it 24 hours later, it boots up fine, everything works but I can't connect to cellular networks. The SIM works fine and the phone knows its there (it's not giving me an insert SIM error), but in settings it doesn't know the phone number, network, etc and obviously I can't connect to the network (WiFi is fine though). Also the SIM card is fine, I've tried it in other phones, and other phone's working SIMs don't work in my phone, and the microSD card is fine and works in the slot. Should I replace the SIM/microSD tray? Or try cleaning it out more? The contacts could be damaged somehow I guess. Thanks for the help guys
Did you check your apn settings to see if they are still there? Have you tried a different sim card in your phone?
440bro said:
Did you check your apn settings to see if they are still there? Have you tried a different sim card in your phone?
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Click to collapse
Other working SIM cards have been tried and don't work, and I can't even access the APN settings when I click on mobile settings it says "Insert SIM card to access"
Sorry you're having trouble. There's definitely a bad connection somewhere. You can try to clean the contacts out in the SIM card slot. I'm not exactly sure how you would go about that since its a tight area. The next step would be to replace the SIM card slot. But there's no way of knowing if that would even fix it. Its just a starting point.

[Q] Nano sim activation through Verizon - insight needed

I'm unsure if my problem has to do with Verizon or if I need to run a factory reset or try other options. Here's my story:
As soon as the phone arrived today, I unlocked, rooted, and flashed TWRP. No sim was in at any point since I didn't have a nano sim to use for it.
I tried cutting my Galaxy Nexus micro sim into a nano sim (apparently this works for some people), but the N6 states "no sim card - no service" so I don't think it worked.
Went to a Verizon store and got a nano sim for 28 cents, but the clerk couldn't activate it or bind it to my account since Verizon doesn't have the N6 IMEI numbers in their database. He told me to call support. Support was actually helpful, somewhat knowledgeable at least, and tried to activate the sim card over the phone.
Apparently the sim is pending activation from the phone, but I'm still getting the "no sim card - no service" errors. Does anyone know if this error means that it can't connect to the network, or if the phone thinks the sim is physically missing? There seems to be only one way to add the sim to the little tray as far as I can tell (gold face up, matched corner).
Has anyone else had similar issues? Should I try reverting (unroot/stock recovery/etc)? I'm not sure what the best approach is to activate the sim as I'm uncertain if the issue is still with Verizon or the N6.
EDIT: Everything is working now. For those of you moving from a phone with a micro sim, all you need to do is:
1. Cut the micro card down to the size of a nano
2. Drop it in your nexus6
3. Make sure wifi is off if you've already run through the setup. This was my mistake!
4. Give it a few minutes and you'll see the mobile icon flash LTE
It may help if you change your mobile network settings to LTE preferred.
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
Larzzzz82 said:
Same thing happened to me. Did you try spinning the sim card around? The notched corner didn't look so much like a notch by the time I was done trimming...
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Click to collapse
Interesting. I trimmed off all the white plastic on the left and right sides so that I can rotate it or even flip it over. Going to try a few permutations... nothing yet. That's all it took eh?
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
Larzzzz82 said:
That's all it took for me. Everything works. Data, voice, sms,mms... Everything.:good:
Click to expand...
Click to collapse
Still no dice. The gold face should be face up, right? I noticed that after a few minutes the error changes to "selected network unavailable", so maybe I'm putting it in right but now its just not being registered.
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
cmh714 said:
So far in my experience that message means you need to nuke and repave, including userdata.....YMMV
EDIT: Probably easier to get a new SIM from VZW, thats what I did
Click to expand...
Click to collapse
Thanks, I'll try a factory reset. I'm only running stock... can't imagine root or custom recovery would prevent the sim from being recognized. Perhaps when you click "skip" for the sim card part of the setup it can never be reconciled.
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
I flashed the latest 5.0.1 factory images (boot, system, radio), then flashed TWRP, then did a factory reset to wipe data. At the setup prompt when I rebooted, it still says "insert sim card".
I'm not sure what else to try. If the sim card isn't activated I can't tell if that's why it wants me to insert a card, or if it physically thinks it is missing. I may need to order a nano sim to micro sim adapter, then put that in my old gnex and activate it that way, and finally move it over to the N6.
Does anyone have any other ideas or think I may have overlooked something?
mordrukk said:
Factory reset didn't work either. Really irritating, it looks like the N6 that shipped from the play store came with android 5.0 instead of 5.0.0 or 5.0.1... possibly a development version from months ago?
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Click to collapse
All of the stock shipped with 5.0 so far. Not 5.0.0. 5.0.1 update notification "should" arrive after initial bootup
Contacts screen side up. It took a while to get onto the network initially. .#.#4636#.#. On the dialer opens a testing menu. There is a drop down menu, middle of the phone info page. Mine is set to lte/cdma auto
Thanks, never knew about hidden dialer apps. I set mine to the same. It's been a few hours and still no connection, so I'm going to assume the fact that the sim isn't activated is what's causing the phone to believe it's not inserted. I really need another phone to test with... if the sim card can be activated or work on another device, and still doesn't work in the N6, then it'd be a hardware problem.
Also good to know 5.0 is standard.
Update: I tried using the cut micro sim again, but this time turned wifi off. Looks like cutting the micro sim worked after all. I'm somewhat recognized by the network, but the sim used no longer maps to my account, so I'm getting a verizon webpage stating "device error" and to call customer support. I think if I can get verizon to revert changes made on my account yesterday back to the gnex with my old sim that this will work.
Moral of the story - cutting micro sim cards will work, but turn off wifi when trying to test your sim!
I'll report back once this is finally resolved. Hopefully this helps someone else.
Got it working - just had to get a new micro sim for my gnex, re-activate that device, then I was able to cut it down to nano size and load it into my nexus6. With wifi off this time, everything worked, and it connected to the network.
I've updated the original post with instructions for anyone else who might be having this problem.

SIM-error and hangups

I recently purchased Nexus 6 and since it uses nano-sim, I used a sim-card cutter to make my micro-sim a nano sim. Worked fine for a while but then all of a sudden I started getting messages about no sim card. Reboot always fixes the issue, but this happens like 30 times a day, so rebooting the phone that often doesn't seem like a good idea. The phone also freezes all the time, no matter what I do, and then at other times it works like a wonder. I've had a Nexus 6 phone before (this is my 2nd) and it had the same issue. Apparently nothing was wrong with it.
Is the SIM-card causing these freezes, or is this a part of the world-wide issue that has been reported recently in the media? No other phone has had issues with my SIM-card, even though I used the cutter to make it nano. So I doubt it's a faulty sim-card. I've tried LG G4, Xperia z3+ and others and they've not had any issues with the cut sim.
edit
I've noticed the freezing happens most when I've recently charged the phone. Last night I left the phone on charger and when I woke up, the phone had switched itself off.
edit2
I've tried resetting the phone, also hard reset. Didn't help.
A method to check if your cutted sim card is damaged or not is to remove the sim card and replace it with a working sim card of another phone.
NLBeev said:
A method to check if your cutted sim card is damaged or not is to remove the sim card and replace it with a working sim card of another phone.
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Click to collapse
^^That^^
It happened to the wifey, and swapping with my SIM confirmed it.
poodleDoo said:
^^That^^
It happened to the wifey, and swapping with my SIM confirmed it.
Click to expand...
Click to collapse
Yep. I switched the sim and works fine now.

SIM card not being recognized

Hello,
First of all, I'm a long time reader of these forums, thank you all for the help you provide here.
I've had my blu r1 hd since september, and everything was working fine up until last month went my SIM card stopped being recognized, I don't know what happened, first it was working then it stopped working, then I moved the SIM card from slot 1 to slot 2 and that was working fine for like two weeks and then that stopped working too and now neither slot works, so I'm left with a phone that can't make phone calls. I converted the phone from prime to oem to see if that helped but it didn't, it's still the same. I didn't wipe it tho, don't know if that would change anything. I've tried other SIM cards and none are recognized. I entered *#*#4636#*#* into my phone, and under information it says "turn on radio" as if the cell radio was off.
Anyways, I'd appreciate any help. thanks!
This is a silly question but did you try another sim card? Sometimes sim cards just die. Happened to me not too long ago...
Alex_XV6700 said:
This is a silly question but did you try another sim card? Sometimes sim cards just die. Happened to me not too long ago...
Click to expand...
Click to collapse
I did, it was one of the first things I tried, but it didn't help
I have the same phone, too. My sim card stopped working after I clicked on an ad/web link, that went straight to a malware website. There was an immediate pop-up message that came up, about the sim card not working/being detected; somehow the sim port got deactivated after this. Go figure.
Dear Sir,
Please tell me Indian SIM card 4g working or working?

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