Help with ActiveSync - Hero CDMA Q&A, Help & Troubleshooting

This may not be the correct place, but i'm going to ask anyway.
Does anybody know if activesync has any sort of logs on the CDMA Hero that are available to look through. I've having issues with loosing contact photos on sync. The photos go to the server fine on first sync, but on the following sync they are removed from the phone (stay on server).
Anyway, i've tested everything i can on the server side (Kerio Connect 7 patch 2, if your curious) and i thought i'd start looking at the phone side of things.
Any help would be greatly appreciated.
Thanks

johnnyphive said:
This may not be the correct place, but i'm going to ask anyway.
Does anybody know if activesync has any sort of logs on the CDMA Hero that are available to look through. I've having issues with loosing contact photos on sync. The photos go to the server fine on first sync, but on the following sync they are removed from the phone (stay on server).
Anyway, i've tested everything i can on the server side (Kerio Connect 7 patch 2, if your curious) and i thought i'd start looking at the phone side of things.
Any help would be greatly appreciated.
Thanks
Click to expand...
Click to collapse
Active Sync is Microsoft's sync software and I'm pretty positive it wouldn't work with Android. Gmail takes care of syncing information (Gmail, Contacts, etc). To get thumbnail pictures for your Contacts, this is managed by HTC's Facebook sync that's on the phone. I don't know what else I can tell you.

Related

Help Please: Trying to use Intellisync to sync with Verizon Wireless Sync!

I have several phones on Verizon. They have a great service on their data plans called WirelessSync, which places keeps a copy of all calendar, contacts, tasks, and notes online in sync. It uses a version of Intellisync, that they have rebranded as WirelessSync. I don't use one of those phone numbers for database syncing, so I thought I would use my Kaiser/Tilt.
I got the Intellisync cab and installed it fine on the Kaiser. And it does the initial sync perfectly. And all contacts, tasks, notes continue to sync fine.
Problem is calendar. It will only sync one-way, after the initial sync, going from the server to the device. It does not read changes on the Kaiser and transfer them to the server.
There are no settings, etc. to change. Can someone suggest a registry setting to "fix" this?
I know this is an arcane request but would appreciate any wisdom. Thanks.

Sync Diamond with Mac OS X 10.5

I know there are a few options out there for WM and Mac syncing, but need to know which ones work reliably with the Diamond for Calendars, Contacts. Pics, music and video would be good too.
Is The Missing Sync the best to get in this respect and has anyone tested with the Diamond ?
cheers in advance.
MissingSync works for me very well...
Cool thanks. Needed to know before buying it. New to the whole WM thing and getting my Diamond Weds with luck.
If anyone has a Diamond and a MacBook Pro, can you let me know if the Internet Sharing with PAN Bluetooth works and is reliable?
My current Hermes has a bad latency issue which seems to affect a lot of WM devices when tethered with the MacBook Pro / Airs.
Thanks
Aidan
Will give it a go later in the week if I get my Diamond ok on Weds. Mind you, will be fun being a new WM user trying to get it to work ;-)
Its a feature I'd like to be able to use.
It works well, still a bit slow tho, tried it the other day for fun.
You can go online alrite, dunno if it's where i was sitting but hte connection was slow
Any chance of a little tutorial chap ?
Could never get my Nokia N95 to work correctly.
Try it !!
Syncmate.
I use Sync Mate and its pretty good.
Will give it a go too.
Thanks.
Been having real issues with both SyncMate and Missing Sync.
Both do not sync correctly... I usually sync just one group out of Address Book (not the whole thing) and keep that up to date. 1st time I sync it works, subsequent times it insists on syncing all my contacts.
Calendar is also a bit flakey.
Running Mac OS X 10.5.4
Mark Space do not seem to warrant any pre sales support either so are of no help at all. Been waiting 3 days for a reply to my questions
Missing Sync does not work well.
Pictures of contacts are partly corrupt.
TF3D starts new, if i add a new favorite with some contacts.
Then i must delete the picture from this contact and add a new one, then TF3d will work.
(OSX10.5, Missing Sync 4.03, MacBook)
Hi, everytime i sync with missing sync i double my contacts anyone knows why?
its not good because i have some contacts in triplicate.
Regards
fredsalvas said:
Hi, everytime i sync with missing sync i double my contacts anyone knows why?
its not good because i have some contacts in triplicate.
Regards
Click to expand...
Click to collapse
First time, i sync the PDA with Missing Sync, in the options i switch on the button "MAC overwrites PDA". Then sync, then switch off the button and sync again. So it works at mine.
schroepfer said:
First time, i sync the PDA with Missing Sync, in the options i switch on the button "MAC overwrites PDA". Then sync, then switch off the button and sync again. So it works at mine.
Click to expand...
Click to collapse
Thks a lot i will try it, i will post the resolt later. Thks
regards
I am using Missing Sync WM 4.0.3 with Mac OS 10.5.4 and it is working fine but I have no picture attached to the contacts.
The first-time sync procedure I usually use is the following:
- launch iSync from the "Application" folder;
- reset the sync history in the iSync > Preferences menu;
- close iSync;
- launch Missing Sync WM;
- for each syncing plugin you need to use, select "Mac overrides Device", click "Debugging options" and then "Reset sync history";
- logout from your user session and login back again;
- connect your device as explained in the Missing Sync manual;
- enable detailed logging in Missing Sync preferences and display the log;
... then be very very careful ;-)
* click the "Sync" button at the top or at the bottom of the main Missing Sync window.
* some of the items selected for syncing will sync and some will not (look at the log during the syncing process). *Disable* the "Mac overrides Device" options for the successfully synced items. Repeat the two stared "*" steps until all the item are successfully synced...
- further synchronizations should run flawlessly.
Hope this helps... (be patient and good luck ;-)
[You may also want to sync a second Mac with your device but the procedure is a bit different and a bit more complex.]
mbp and missing sync works very well
correction !!!
i just tried, than i even bought syncmate, its far better, and nicer than pocketmac or missing sync ( wich i used for years, so i absolutely recommend syncmate now, wonderful !!
syncmate is great. It does what it is suppose to do (I've only tried contacts).
I've used only USB sync don't know if WIFI works.
Syncmate is also working for e, strangely enough only via the Wifi - Sync option, not via the USB cable (but i prefer the wireless link anyways).
You should be aware, that you have to install the syncmate - driver on your phone, or no connection will be possible

Free sync and backup pocket outlook to Google account

http://www.nuevasync.com I just set this up through the exchange server feature in activesync. It is an over the air sync to google calendar and contacts in gmail. (No pictures with the contacts in gmail ) I had a problem with duplicates at first, but I think that was because I was trying oggsync, goosync, and nuevasync at the same time. It appears to be working fine now. There are other options out there, but this one appears to be the easiest and free-est one out there without limitations. I hope you enjoy this as much as I am.
!Backup your stuff with PIM backup or something similar before you sync just in case!
very nice i will try it now
thanks chiles
with this we can now also change devices, roms, etc withoug worrying about PIM data loss
chiles said:
http://www.nuevasync.com I just set this up through the exchange server feature in activesync. It is an over the air sync to google calendar and contacts in gmail. (No pictures with the contacts in gmail ) I had a problem with duplicates at first, but I think that was because I was trying oggsync, goosync, and nuevasync at the same time. It appears to be working fine now. There are other options out there, but this one appears to be the easiest and free-est one out there without limitations. I hope you enjoy this as much as I am.
!Backup your stuff with PIM backup or something similar before you sync just in case!
Click to expand...
Click to collapse
Can you set categories in Google Calendar and it sync over? That's my biggest annoyance, I 'need' categories in order to have PhoneAlarm do specific actions for me based on the event category, such as "Work meeting" quietens everything, but there are some others that set the power on time different, or make the sounds louder, etc.. That all works with using Outlook to sync, but I haven't seen an online solution that works yet.
I haven't tried. I seem to remember that goosync would dumb down your category to the one default category. It might have been an old version or something. Good luck with it though! I just looked and I didn't see any category option on the google calendar webpage.
jahrami said:
very nice i will try it now
thanks chiles
with this we can now also change devices, roms, etc withoug worrying about PIM data loss
Click to expand...
Click to collapse
Well...My contacts lost their pictures on the gmail contacts page. This doesn't keep all of the information. I also lost my throttle contact category information. It's good for a sim card backup tho
I haven't used it myself yet. However, on quick inspection, the settings page recognizes multiple calendars, so it might sync in separate categories. There doesn't seem to be an option to only sync contacts with phone numbers, so I don't want to use it yet because gmail creates new contacts for those you email.
gave it a try and seems to work well! i only sync my calendar(s) and fits to it almost perfectly. the only problem is.. i'm having multiple calendars at my google calendar, and i cannot decide which calendars to sync. anyways that's better than goosync, only one calendar can be selected to sync.. otherwise have to upgrade to pro.. :E
Thanks for bringing this to my attention. I was using scheduleworld with the funambol client, but that stopped being able to connect. I would like to try to us nuevasync, but for as simple as the setup instructions are my activesync says that "Microsoft exchange did not accept my logon credentials". The server source is setup per the instruction on nuevasync site. I am running the stock ATT rom with WM6.0. I haven't knowingly changed any of my network settings and internet and email still work properly, but I can not get either funambol or nuevasync to work. Any thoughs would be appreciated.
Neal

There has to be a better way to manage conflicts.

I've had an AT&T tilt now for about a year. Had a wizard before that. Before that I had a Palm Treo. Microsoft's sync software sucks. I am constantly making changes to client information. Sometimes I am in front in my PC and I can do it in Outlook. Other times I am out in the field. I am forever having to change the conflict settings in the Microsoft Mobile Sync Center to avoid losing my changes. I don't always remember this. I just synced this morning and found I lost three clients new phone numbers and email address that Outlook "fixed" for me. This is retarded. Why doesn't this thing track last TOD of change and use THAT as the method to determine who is valid. I had more options for syncing with a Palm device then this M$ crap.
Is there another option that will sync my data properly and logically then this?
bump. No one has any advice on this?
Well, man that sucks. Mine updates the information to outlook, thats with XP or Win7.
Hopefully someone has a better answer for you. I'll look over my settings when I'm at home.

[Q] Can anyone sync outlook on the One?

Searched all through the One forum without success so I am thinking I have a bad HTC One.
I am trying to Sync MS Outlook contacts to the One.
Downloaded the HTC Sync manager and followed the instructions, no go.
Spent over 1 hour with HTC support this morning and result is that I should turn on "usb debugging" and re- install HTC Sync Manager.
Managed to turn on "USB Debugging" but still no sync of contacts.
This cannot be a known issue as there are no posts on this forum about this so has anyone out there got any suggestions?
My old HTC Touch HD2 is now too far gone so I do need to resolve this even if it means "backing" the HTC One and choosing another phone.
Hope someone can point me in the right direction.
Regards to all.
I think you are trying to hard
for me, I added my email address using the Exchange active sync option and the contacts all dropped in.......
Is your screen locked when trying to sync?
Do other things sync?
Are you saving your contacts locally in outlook? or are they synced via and online account?
Which version of office are you using?
I'm installing office now to see if I can sync contacts.
---------- Post added at 11:40 AM ---------- Previous post was at 11:17 AM ----------
I was just able to successfully sync a contact from outlook to the htc one. I had trouble getting the sync manager to recognize my device but after that it was a breeze. I don't mind helping you. Does the sync manager recognize your device?
kelbizzle said:
Is your screen locked when trying to sync?
Do other things sync?
Are you saving your contacts locally in outlook? or are they synced via and online account?
Which version of office are you using?
I'm installing office now to see if I can sync contacts.
---------- Post added at 11:40 AM ---------- Previous post was at 11:17 AM ----------
I was just able to successfully sync a contact from outlook to the htc one. I had trouble getting the sync manager to recognize my device but after that it was a breeze. I don't mind helping you. Does the sync manager recognize your device?
Click to expand...
Click to collapse
I do not know what is going wrong with my phone.
I am using Win7 OS with Office 2010, bog standard single user setup, Outlook is default for everything.
I got a follow up from very helpful HTC support.
Basically uninstalled evrything, deleted all HTC from Hard Drive, Hard Reset to phone and re-install everything with Kaspersky turned off.
Same result, HTC Sync loads and sets up OK, Phone connects OK, USB Debugging is ON, Sync Outlook Contacts and it zooms from 1% to 100% in seconds and nothing appears on phone.
Everything goes like clockwork except no transfer of sync for Contacts, Calendar or Bookmarks.
Maybe I am looking in the wrong place?
I go to "People" and look for my contacts there, is that correct?
Should I be configuring anything else?
Thanks for your attention, it is really appreciated.
Best Regards
L0rdNels0n said:
I think you are trying to hard
for me, I added my email address using the Exchange active sync option and the contacts all dropped in.......
Click to expand...
Click to collapse
Maybe I am 'trying too hard', but if it's not working I really do not know any other route other than to try harder.
Get what I mean?
technoweary said:
I do not know what is going wrong with my phone.
I am using Win7 OS with Office 2010, bog standard single user setup, Outlook is default for everything.
I got a follow up from very helpful HTC support.
Basically uninstalled evrything, deleted all HTC from Hard Drive, Hard Reset to phone and re-install everything with Kaspersky turned off.
Same result, HTC Sync loads and sets up OK, Phone connects OK, USB Debugging is ON, Sync Outlook Contacts and it zooms from 1% to 100% in seconds and nothing appears on phone.
Everything goes like clockwork except no transfer of sync for Contacts, Calendar or Bookmarks.
Maybe I am looking in the wrong place?
I go to "People" and look for my contacts there, is that correct?
Should I be configuring anything else?
Thanks for your attention, it is really appreciated.
Best Regards
Click to expand...
Click to collapse
To find my contact I went to The dialer swiped right to "contacts" and the contact was listed there. Be sure to check in the upper left corner that the all the sources in the phone book are checked.
In the HTC sync manager Try turning off sync for everything accept for "People". Then click settings and change the "Sync all contacts from" option to outlook. Then sync. Then afterwards try searching for the contact and let me know what happens.
kelbizzle said:
To find my contact I went to The dialer swiped right to "contacts" and the contact was listed there. Be sure to check in the upper left corner that the all the sources in the phone book are checked.
In the HTC sync manager Try turning off sync for everything accept for "People". Then click settings and change the "Sync all contacts from" option to outlook. Then sync. Then afterwards try searching for the contact and let me know what happens.
Click to expand...
Click to collapse
Well that did the trick!
When you suggested that I only sync "People" I was about to reply and say I cannot select what to sync when I noticed that some Goon had not ticked any of the boxes..... errr.. hmmm.. well lets not dwell on this.
In my (weak) defence I thought the boxes were "greyed out" and never even tried to tick them. Cannot think of anything else to explain this other than being a complete nit-wit.
Ticked the box and everything worked as you knew it would.
Thanks for your help, very much appreciated, I will now go a sit in a dark cupboard for a few days.
Regards.
No worries, if you check some of my posts. I'm sure I've done some similar things.
I'm just glad I was able to help and you didn't get rid of your phone! Have a good one.
HTC syncing not obvious--thanks for your post
kelbizzle said:
No worries, if you check some of my posts. I'm sure I've done some similar things.
I'm just glad I was able to help and you didn't get rid of your phone! Have a good one.
Click to expand...
Click to collapse
in response to the comment by "technoweary" apologizing that he/she missed selecting some options, I do not think it was obvious or intuitive at all how this works. I just followed the directions and got it to work (thanks to Kelbizzle(!)). In the "more" settings view, with 'people' 'calendar' 'bookmark' sections, there is a sync button at the bottom (two semicircular arrows chasing each other around), and you can click on that all day long and think it's doing something useful--what usability genius left it there, and also thought it better to force the user to click into the next screen ('people') and force the user to activate the sync there? But it isn't until you follow the directions that Kelbizzle provided, that it actually works. This is a very idiosyncratic issue with the HTC interface, and I, too, greatly appreciate the tip provided here.
I've spent several hours tonight trying to figure out how to sync both music and outlook to my phone, and you practically need a PhD and a lot of random clicks to get it to work. I actually had to install HTC sync manager from the HTC One before it would do any sync'ing at all.

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