Database Develop

Anyone gotten their rebate yet?

I filled out all the paperwork and sent it in. The form said 6-8 weeks, then I got a text saying 10 - 12 weeks. I wish I could float some of my payments that long. ;(
I was also wondering if anyone has gotten any trouble for not having the data plan. I signed up for the MediaMax, but the rebate said something about the PDA plan. What's the difference? Just more money and more texts? I never text. It's worthless to me.
I am hoping they don't give me a hard time, especially since I they did not say anything about this requirement when I purchased the phone, and when I wnet to sign up for it later using the online system, I got an error.
Then I tried calling to get it set up, and the CS rep was a nit wit and I wound up having to go before she could figure out what I was talking about. I think they are trying to give the cable companies a run for their money as the worst possible customer service.

I just got a text today saying that they sent out my rebate and that I should it expect it in less than 3 weeks.

When you guys sent in the rebates were you using a PDA Net plan or a Media Net plan?

I just checked online. Mine was mailed out yesterday. I was a little disappointed that it comes as a debit card, and not a real check.

Bellfazar said:
When you guys sent in the rebates were you using a PDA Net plan or a Media Net plan?
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MediaNet. I tried to change it online the day I sent it out (which was the last day for the rebate period) and got an error, then had to ditch my CS call as mentioned above after being on hold for 12 minutes, and it took the rep another 10 to find my account...
If they give me flack, I will point this out.

jgermuga said:
MediaNet. I tried to change it online the day I sent it out (which was the last day for the rebate period) and got an error, then had to ditch my CS call as mentioned above after being on hold for 12 minutes, and it took the rep another 10 to find my account...
If they give me flack, I will point this out.
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Uh, you don't have to have it postmarked until the 3rd of December. The purchase date limit was the 3rd of this month.

[Q] Best Buy Employee....Help!

Sprint tells me I can not add another line until October 1 because of a late pay awhile back. I want to add the line at BB to avoid dealing with a rebate. Is there any workaround? Do you guys have any pull? Let me know, thanks. I am paying more for my daughter to be on Cricket and its (They are) pissing me off.

raz699 said:
Sprint tells me I can not add another line until October 1 because of a late pay awhile back. I want to add the line at BB to avoid dealing with a rebate. Is there any workaround? Do you guys have any pull? Let me know, thanks. I am paying more for my daughter to be on Cricket and its (They are) pissing me off.
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last week I had the infamous spending limit cap of $150 per line, I have 3 lines.
One of the lines is used in a rural area and I called to see if they could do anything to help make sense of me keeping the line. They of course offered me a free airave, which is considered a "line" on the account. The CS actually got ahold of the credit department and had them remove my spending limit! I was kinda shocked.. I haven't tried to add any more lines but I suspect I could.
Might be a step towards adding your daughter to your plan, if you have a line in an area that gets bad reception (this can happen inside buildings even in the middle of good coverage areas )

raz699 said:
Sprint tells me I can not add another line until October 1 because of a late pay awhile back. I want to add the line at BB to avoid dealing with a rebate. Is there any workaround? Do you guys have any pull? Let me know, thanks. I am paying more for my daughter to be on Cricket and its (They are) pissing me off.
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Completely depends on your payment history, and if credit already declined youre SOL... BB has no pull, nobody has any pull besides the credit department. How long have you been with Sprint? If it's been more than 18 months than 1 late payment would not stop you - you have more on your history than youre saying

DirtyShroomz said:
Completely depends on your payment history, and if credit already declined youre SOL... BB has no pull, nobody has any pull besides the credit department. How long have you been with Sprint? If it's been more than 18 months than 1 late payment would not stop you - you have more on your history than youre saying
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Yeah, I've been with Sprint for a while, I've been late on a few payments in the last year. I actually tried to add a line about 2 months ago and they re-ran my credit and told me no..
Granted if I was a fresh new customer or one with less than 6 months of good payment history then yeah they probably wouldn't have made the exception for me. Just offering my experience and thought it might be worth a shot.

DirtyShroomz said:
Completely depends on your payment history, and if credit already declined youre SOL... BB has no pull, nobody has any pull besides the credit department. How long have you been with Sprint? If it's been more than 18 months than 1 late payment would not stop you - you have more on your history than youre saying
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No, I have been with them for 2 years this october. The disconnect was in january (christmas). Only one more month, just bothers me that I pay 40 with cricket for her and its only 20 with sprint and you get more.
Sent from my HERO200 using XDA App

Anyone able to order HD7 from Tmobile Customer Service yet?

So, I logged into my account to check on the HD7 pricing and it's there now. It shows 499 with a 50 dollar discount, bringing it to 449. I almost pulled the trigger, but I wanted to call and see if they could do something on the price. So, I did. And apparently, they don't have the listing in their system yet!?? Although, she did say she'd try and help out on reducing the price and would call me on Monday (the release day) to get it sorted out. My concern is on release day, I'm sure it's going to back ordered. Anyone else have any experiences to share?

Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.

molten83 said:
Yes,I was able to order mine on Tmobile yesterday and got the email confirmation too with the estimated delivery date of 11/04( really hope so) and got a text message today that its being processed and will soon get a tracking number when it ships.
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Maybe I should've just done it today then. I checked all day yesterday (so I thought) and didn't see it on there until around 0650 cst this morning. Now it's not on the site period. Maybe a few calls like mine and they realized they messed up. But, definitely let us know if they get it to you by the 4th. Or at least if I was you, I would call and complain if it didn't get there, no matter if they made a mistake or not.

I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.

VizagDude said:
I just logged into my T-Mobile account and looked up for HD7 upgrade. I am getting a price of $499. I am on Even more plus plan. So thats fair.
As far as the estimated shipping date is concerned, its showing up as 11/9. So I did not move any forward. I might as well pick it up on the 8th in the stores.
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I came to the same conclusion.. I'd like to pick up the phone at the store.. and play with it a bit.. I'm still torn between this phone and the venue pro..

Yeah, I just logged in again and almost pulled the trigger. But, maybe you guys are right and I should wait until I get a chance to mess with it at the store. I'm pretty sure I'm going to buy it anyways and just keep my HD2 just in case I end up not liking it. Worst case scenario is you buy it, unlock it and sell it overseas for a profit anyways.

everytime i go to upgrade phone page it gives me an error !!
Sorry, please try again later.
Our systems are currently unavailable. We apologize for any inconvenience.
anyone else having this problem?

Nope, it shows just fine. Although, the phone isn't listed now. It did the same thing yesterday. It's there all day and then at night, it's gone. I'm still trying to hold out on just dropping the 450..500 after tax on it and see what Tmobile will try to shave off it for me at launch. But, trust me, I've just about put my card info in twice. And had it showed it be delivered before the 8th, or even on the 8th. I would've probably done it.

So I own my phone, no contract and I use TMO US service. If i go to the web site and sign in it wont let me buy the phone!...I mean how stupid is that..because I dont have a contract and I own my phone?...Every time I try to buy it it say Im not eligible for an upgrade even though Im not asking for an upgrade. Very frustrating, and bad business.

nevermind..
I also have no contract but I don't get that message about not being eligible for an upgrade.. it takes me to a list of devices I can buy..

Oddly enough, now it hasn't been up on the site all day. Here's something else to look for. If you just do a search for "hd 7" on the Tmobile site. The Samsung Galaxy Tab comes up with the HD7. It shows the button for upgrade, but you can't buy either one right now. But, it's an indication of it coming.

I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.

Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.

molten83 said:
I guess they realised the mistake they made.I was able to order mine on 11/01 and the email confirmation said I will get it on the 11/04 but its showing in my order status that my phone will be delivered on the 8th.
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Sounds about like them. And come to see, they make many revealing mistakes. Like now if you search for the HD7 on the Tmobile website. It will pull that and a listing for the Samsung Galaxy Tab (no price though). You can hit upgrade, but unfortunately it won't take you to the order page like the HD7 did. Well, at least you'll actually get it on the 8th instead of it being shipped on the 8th.
harsaphes said:
Well i just got off the phone with TMO. They WONT let me buy the phone now because I dont have a two year contract. They told me I would have to wait till monday!..I told them how this was a terrible business practice..that they were turning down a 500 dollar sale and they basically said ...to bad.
Terrible way to run a business.
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Yeah, that is definitely terrible on their part. Who cares if you're on contract or not. It's a NO contract price that you're paying. I would definitely complain when you order it on Monday and at least get them to take off 50 bucks or something for the inconvenience. I mean you do pay for service every month just like everyone else.

I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th

Blueightytwo said:
I was able to get the order on 11/01 also. I talked to tmobile and they said that it was a glitch in the system. they said if you receive the wrong phone you can send it back. My card was charged $379 I even got a text message stating that it was being processed. so hopefully I get the phone on the 8th
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$379? Wow. What did you pay for? Phone is $250 (before $50 rebate).

sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99

Blueightytwo said:
sorry I payed $329.99 for the first installment after that they charge $40 for 4 months. 329.99 + 160 $489.99
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Oh you bought full price with installments. That makes more sense now. Haha.

went to go see the status of my order and it now says we are unable to retrieve the status of your order. Hope the phone is still being processed and hope my card is not charged if they removed my order. anyone else have this problem if you ordered it on 11/01?

I'm having the same problem: unable to retrieve status. And I have no tracking info when I try "track by reference" with my cell number on the UPS site.

tmobile return policy

I'm curious and wondered if anyone had any experience with trying to return a device after the 15/20 day window?
I'm at 29 days an want to return my note.
Anyone know how much fees associated with this? I still have my note 3 which was fully paid for.
Or, if there was a way to get outta any huge cancelation fees. I read the terms an it's was upwards of $200 +/- to end things on the payment plan early. But with it being so close, I was hoping NOT to have those.
Any suggestions?

cbucz24 said:
I'm curious and wondered if anyone had any experience with trying to return a device after the 15/20 day window?
I'm at 29 days an want to return my note.
Anyone know how much fees associated with this? I still have my note 3 which was fully paid for.
Or, if there was a way to get outta any huge cancelation fees. I read the terms an it's was upwards of $200 +/- to end things on the payment plan early. But with it being so close, I was hoping NOT to have those.
Any suggestions?
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you would have to pay the 375 i think for the cancellation fee
plus what ever service you used
and i think if your on the jump they make you pay whats left on the phone
return period is 14 days

CheesyNutz said:
you would have to pay the 375 i think for the cancellation fee
plus what ever service you used
and i think if your on the jump they make you pay whats left on the phone
return period is 14 days
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wow really??? even if its only like 15 days past the standard return time? thats insane...
Sup Cheezy...
ive been outta the loop for quite a while. havent even made anything in forever, nor logged into xda either.

cbucz24 said:
wow really??? even if its only like 15 days past the standard return time? thats insane...
Sup Cheezy...
ive been outta the loop for quite a while. havent even made anything in forever, nor logged into xda either.
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yea 14 days is the normal for every carrier
your giving up the N4 man ? whats the troubles with it

You can also pay off your EIP then sell it on swappa. Might lose 100 bucks but it's still better than the cancellation fee.

Well, I actually have the edge. I posted over here cuz I know not many ppl have the edge an wanted a faster response. Yea, I'm lazy. Lol
An no, there is absolutely nothing wrong with my phone. I love the edge bro.
The REASON I'm wanting to return my tmobile edge is to switch to Sprint. PLEASE NO COMMENTS.
I've had sprint before, and already know how stupid they can be...it's more a financial decision. It would say me a bit of money to do it Is all.

cbucz24 said:
Well, I actually have the edge. I posted over here cuz I know not many ppl have the edge an wanted a faster response. Yea, I'm lazy. Lol
An no, there is absolutely nothing wrong with my phone. I love the edge bro.
The REASON I'm wanting to return my tmobile edge is to switch to Sprint. PLEASE NO COMMENTS.
I've had sprint before, and already know how stupid they can be...it's more a financial decision. It would say me a bit of money to do it Is all.
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jaw drops ..... wow back to sprint yea going to cost you some money to move back

What's an edge?

CheesyNutz said:
jaw drops ..... wow back to sprint yea going to cost you some money to move back
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Lol, I guess I'll see later.
Android_Monsters said:
What's an edge?
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Hahhaaha, not many of us owners around anywhere.

No really what is it?

Android_Monsters said:
No really what is it?
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It's best if you Google image search it, it's basically a note 4 with a curved screen and some extra features. Beautiful device wish I had one but I decided against the extra 100$ that it costs over the note 4.

cbucz24 said:
Well, I actually have the edge. I posted over here cuz I know not many ppl have the edge an wanted a faster response. Yea, I'm lazy. Lol
An no, there is absolutely nothing wrong with my phone. I love the edge bro.
The REASON I'm wanting to return my tmobile edge is to switch to Sprint. PLEASE NO COMMENTS.
I've had sprint before, and already know how stupid they can be...it's more a financial decision. It would say me a bit of money to do it Is all.
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I gotta say WOW. I changed from Sprint and saved about $100/month on the 5 lines I have (existing stupid contract agreements really made a mess when all the carriers came out with the "4 lines for 100 bucks" stuff). They wouldn't give me the same deal that a new customer gets even tho I had 15 years with em. In the end, I got away, save $100/month and made over $600 on top of it.
I originally got the Xperia Z3 when I came to T-Mobile. I'll say it's the best phone I had save for one thing I couldn't overlook...the Messaging app SUCKED (No threaded Group SMS, Pic messages with text added didn't send or receive...just a mess). I had bought it online. I sent it back at day 20 and was fine (but 21 days is only for online order).
Best bet will be sell on Swappa. T-Mobile will hit ya hard if you try to return. I'm sure you'll get a restocking fee and get about half the device's value (I think the most they pay our on ANY phone is lie $400). I've sold 3 phones on Swappa and did way better than I would have done on trade-in.
What you COULD try to do is check if the phone was broken if you could use JUMP to pay off the EIP. If they allow it, you'd have to pay the process fee. Not sure if they would go for that though.

Am I the only one that has a bill like this after swapping out the Note 7 at T-Mobile

Returned my Note 7 to T-Mobile on 9/22 for the new one and checked my account a couple of days later and this. Have since added a new line and no one bother to ask me about it. Anyone else

Mines like -1600 something. Pretty sure it'll get sorted out.

s0calstate0fmind said:
Mines like -1600 something. Pretty sure it'll get sorted out.
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Oh ok
Sent from my SM-N930T using XDA-Developers mobile app

I got a loaner and just replaced my Note and sent the loaner back. The tracking says they recieved the phone back. So yesterday I get a bill for almost 500 bucks. My bill is usually around 250. I went to the Tmobile site and somehow another bill was generated 5 days after my normal bill. The EIP still shows on my account and the new bill shows like I am past due from the bill issued 5 days ago. It also shows like I used 2 of my jumps when I only used 1 to get the Note.
I called tmobile furious and the first thing the rep said is, di you get a loaner phone? He said the Tmobile billing is all screwed up with all the Note 7 customers because everybody is processing it differently. He said to just ignore the second bill and that tmobile is still trying to figure out how to fix everything in the billing system with so many different screw ups from the stores. Supposedly the computer system was never set up for something like this and all the stores and CS reps are having to figure work arounds in the system. That workaround is now charging me 250 bucks extra on my bill and shows I've jumped twice. Good thing I don't plan to Jump again.
Don't be surprised if your bill is all messed up. CS also told me that there was other he could do until Tmobile fixes the problems in the system and not to worry about the second bill.

Be nice if they would leave mine like that but I'm pretty sure they will fix it
Sent from my SM-N930T using XDA-Developers mobile app

Mine was $771.00 and I paid for the phone in full. Called this morning and was told not to worry that they're running a little late with the adjustments. She said mine would be straightened out by the EOM.

Yeap -1507 which is the total of the EIP i have.
They will get it all fix. Im pretty sure its the way they ended the eip

Yeap, mine is crazy high too.

My bill was double also. Not very happy with the way they are handling everything. I will be calling them tomorrow to see if they will make the adjustments before the due date.

billwinkle said:
My bill was double also. Not very happy with the way they are handling everything. I will be calling them tomorrow to see if they will make the adjustments before the due date.
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Well mine is actually a negative balance which will make me not even have a bill. Hope they fix it quick or t-mobile won't be on next month's bill list....lol

Yup mine is still -$488, and my bill was due yesterday. Waiting until they get this sorted before I pay it.

Lol.....after I made a payment mine went to -$1150 only 2 days later back to almost normal -$86
Sent from my SM-N930T using XDA-Developers mobile app

My bill this last time was for $184. After them finding my last S7E that I sent back after receiving my first Note 7 via jump the bill went down to $29. I kept checking back cause I knew something wasn't right. I could see my bill for $184 but every time I would go to pay it, my balance would show as $29. Being that I was at the end of my cycle I paid and just kept checking back and my balance is still at $0.

billwinkle said:
My bill was double also. Not very happy with the way they are handling everything. I will be calling them tomorrow to see if they will make the adjustments before the due date.
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You do know if you have a "-" in front of the number that it is a credit to your bill.
So what most in this thread are saying is we were credited for the full price of the old phones.
I just pay my bill as normal i know how much i owe them. Also they already applied a $30 for each phone i got. And i heard i will get $25 more

ggrant3876 said:
Mine was $771.00 and I paid for the phone in full. Called this morning and was told not to worry that they're running a little late with the adjustments. She said mine would be straightened out by the EOM.
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Just checked mine today and it's $23 and change - back to normal.