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Cannot make calls while on 3g. Tmob advised me to switch to GSM as the solution!!

grrr
what a **** workaround!
that was their response... a **** workaorund that degrades my service..
anyone else had this or any thoughts on it?

Don't switch to GSM, switch to AT&T!
I am not a fan-boy for any of the carriers, but I must say that over the years I have gotten excellent service from ATT - except for when they changed to Cingular, which was a collection of regional companies with regional problems and inability to service - IMHO - a truly mobile client (like I live on the East Coast, but kept a west coast cell number - Cingular couldn't understand or deal with that one)...and the coverage is now better than Verizon's (not to mention the phones and the fact that you can do high-speed data and a call at the same time).
Did T-Mob start pro-rating their release contracts yet?

Don't know.
Am in the uk so cannot get at and t..
boo!

yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.

I'm in Ilford and when set to Auto band miss calls intermittently so can't use that setting reliably. I wondered if there was a way to set the phone to use only 3G so it doesn't keep trying to switch between 3G and GPRS?

I'm from Indonesia and discovered that sometimes when my network switches me to 3G automatically, I can't receive or make voice calls.
So, I went to phone -> menu -> options -> band -> select network type to GSM istead of AUTO or WCDMA
Unfortunately, I left the 3G coverage area before I had a chance to see if it made any difference

fil said:
yep, get the same issues, whereabouts are you? im in rainham, and have to turn off the 3g to get reliable incoming calls and make calls, dont have to go too far and it works ok!
romford / ilford seem to be ok with 3g switched on.
Click to expand...
Click to collapse
Same here, in central London - have been ranting about this for some time over at Modaco eg here. Not a clear answer apart from perhaps swapping the handset but its hit and miss
Its a really severe problem and I'm losing the plot a little with it. Gutted.

BTW, if you need a way to quickly switch between the two modes, read http://forum.xda-developers.com/showthread.php?t=345524

There are about fifteen threads about this on here and on Modaco. Its a fact of life with 3g and HTC devices.
It is primarily down to relationship between the network cells and the device.
3G cells are notoriously unreliable and need a lot of maintenance - if you report a problem cell to your network, they may check it out - although they use their own testing to determine which cells need fixing.
Some devices do have weaker transceivers and hence the odd occasion where a device swap helps - but 99 times out of 100 its the network cell. And thus the reason that users find their device works fine on 3g in another location.

(Poll) What's your opinion on 3g?

As far as making and receiving phone calls, do you use 3g? Any phone I've ever seen that uses 3g absolutely sucks. My dad's phone, my mom's phone, my girlfriend's phone, my phone. What happens is the call either doesn't go through. If you listen to the dial tone it has a small click right before each tone, if I hear that, it mean's the call isn't going through.
My mom and girlfriend have gone through replacements on their phone, but the 3g still sucks. I've even noticed they don't get that great of reception.
Even on my Tilt, if I switch to 3G i only have 2 bars and apparently people have complained of calling me but I never received the call. Now with Edge, I have full bars, and no one ever complains about the call not going through.
So what's your guy's take on 3g?

Similar to what you've experienced. I generally leave mine turned off the majority of the time, since I have the WiFi running when I'm at home anyway. I turn it on only when I need to browse the web or something when I'm out and about.
Not to mention the immense battery drain that 3G demands. My battery life is dramatically better on Edge as opposed to 3G.

Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.

Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G), plus the Touch HD, Omnia and i780 can work perfectly with 3G on a proper network.
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I don't experience network issues as bad as the OP seems to have, but I've always had terrible battery life on my Tilt and my iPhone, my two most recent 3G devices. My 8525 was actually very good on the battery with 3G running all day long, never had a problem getting through the day.
Maybe the intermittent GPS usage on the latter two? I don't know.

Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
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Click to collapse
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).

I woudln't mind using it for data but the fees here are prohibitive for private use. We use it on our work phones for data and it works well on Telstra.

mikeeey said:
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
Click to expand...
Click to collapse
They'll probably say it ain't so Thing is, when 3G first got rolled out here, we had much the same issues. The big providers here spent some $$$ to replace "faulty" hardware at the towers, and voila, the problem disappeared (2 years ago?). Seems many 3G networks around the world have similar issues to the ones you described in the opening post. I have a sneaking suspicion that one of the 3G cell-tower hardware manufacturers - probably the cheapest and hence most used - makes some really crappy equipment. I could almost imagine that manufacturer is Qualcomm
In all seriousness though, all I know for sure is we had these issues here too, and they fixed them by fixing the towers. (Though of course there is some difference between different devices and how well they do 3G)

From talking to some guys at work Telstra's 3G network has been pretty much flawless for them asides from cost issues associated with Telstra.

I live in indonesia and never have any problem with 3G,. , the only problem is, its expensive,. lol,.

I am in NZ
No problems with 3G whatsoever. Have Imate JasJar - loving every second of it.

New Jersey, USA
3G has always seem pretty good around here in New Jersey with AT&T, but I'm 25 minutes from New York, so imagine how many towers they have on the tri-state area (New York, New Jersey and Connecticut). Very rare to lose 3G reception (exept on the iPhone 3G that everybody complains about losing it often). But important to mention also is that Kearny, town where my sister lives, I lose reception a 100%, my phone's reception just dies, and when I switch it to GSM instead of 3G...voila. Full signal strenght.

wow.. the results turned out quite different than I imagined.
Obviously it's just in my area that 3G sucks. I really wish they would fix this, considering that every phone released now is 3G...and you think someone would notice... well, I'm sure if I wait long enough people will start to notice, but who knows,

I can't remember the last time I had problems with 3G. though I remember before Cingular got bought by AT&T and they were just rolling out there 3G, I used to have problems then, I guess it was due to them configuring/re-configuring the towers. I think the engineers were just going by what the manual said, which weren't the best settings for each area.
I'm on 3G all day everyday on the hour and it's good. even when I'm in the basement and have 1 bar I still receive all my calls and I can make calls. though on this 1 bar I sometimes have to repeat myself every 1.5 minute, but I don't complain about that because it's 1 bar and I'm in the basement. at my friend's apartment I'm the only one that get signal, nothing else work there, not T-Mobile, not sprint, not verizon, not alltel, not vergin nothing else only AT&T works and I get 3 bars of 3G there. I always laugh because he has to leave his phone by the window and use his blue tooth.
I honestly don't think you're by a 3G tower because you should be getting way more than 3 bars. also ask them about the issue you're having AT&T is a good company they will listen to you. call them and open a ticket (before this they will have you go through the basic steps, restarting by removing the battery, etc) tell them you've done that multiple times and yet you have the same issue so it must be a network issue. have them escalate the ticket (they will send an engineer out and he/she will call you, they will work on the towers around your area). don't forget to be polite, no one likes a hot head.
in roughly mid year last year I was only getting edge at my job even though it is a 3G area. at home inside my house had full bars, so I called them up and they worked with me. the engineer stayed in my area roughly 2 weeks to deal with the issue. after that I've had 2 bars of 3G in doors at my job.

From no Data Problems to 99 Problems

So when I first got the phone I had zero connectivity issues. After about 2 weeks I started having very occasional problems with it taking awhile to re-connect to 4g going in and out of weak signal areas. Now my phone refuses to connect to a mobile data connection of any sort. W T F.....and of course this happens after having the phone for 38 days.
Running Liberty 3 2.0 atm w/ 5.5.886.
What is the latest official release so I can flash to it before calling and *****ing at Verizon?

idk bout the probs you're having other than you're rooted, etc, yada.
i'm still stock, no available updates, running sysver 5.5.886.XT875

Verizon is having nationwide data issues right now. Try switching to CDMA only. If I'm on CDMA/LTE it won't connect to any data but if I switch to CDMA only I at least get 3G.

I was thinking the same thing, I haven't had the data issues that a lot of people have with the Bionic. I was getting 34mbs download speeds this morning on 4G, then when I got to work, no data.....so I did all the known fixes, and still nothing, thought it was my phone until I read about the Verizon issue. Took me a while to get 3G running, but now it seems OK, just no 4G. Hopefully it will be back up soon.

Yup, the outage has been acknowledged by VZW. I think this is the 5th nationwide LTE outage I've experienced since purchasing the Tbolt on launch day back in March. It proves once again that VZW is very good at selling phones and not so good at running a reliable network.
I know that if the network where I work experienced 5 major outages in 7 months people would be fired. I'm sure the lower level engineers are hard at work fixing the problem but the Director or VP of wireless networks needs to go .... now.
As an operations guy who runs applications for a major health care system I know I plan changes in stages and must present and document validated back out procedures before I get to do the change. The change control process at VZW is SERIOUSLY BROKEN. I know what you network engineers are thinking .... someone fat-fingered a change. Nope, the severity and duration of this outage (and the ones before it) are a sign of much bigger problems.
I never thought I'd see the day where I seriously contemplated leaving a carrier because of network unreliability. Bad coverage is one thing but not knowing how to run a major network speaks to bigger problems.

Tried switching to cdma only first thing and no connection there either. Guy right beside me with a Samsung Charge was still getting 4g with 20mbps down.

For those keeping track you can add another data outage today. I'll echo my comments from above ... VZW is great at selling phones and not so good at running a reliable network.

Oh yeah, wasn't it Verizon that used to make fun of AT&T's network reliability? Sounds like they are following AT&T's footsteps. I just came back from Chicago which should be a strong 4G area, and I kept losing my data connection and my phone was already set to CDMA only. At home in the southeast I will occasionally lose data connectivity but not as bad a what I experienced in Chicago.

Unlocked on Tmobile Fix Request

I finally got my Sprint HTC One to accept my prepaid Tmobile SIM, I have not tested out data yet since I only use the pay by the minute plan (I will upgrade to unlimited everything later)
But it constantly keeps disconnecting and I have to manually connect it to Tmobile's network.
This usually happens if I'm moving, or if the signal is weak. (For example, I never lost connection overnight at my house, but I did lose it while I drove to work this morning, and since I would get like 1 or 2 bars inside my work, it kept on disconnecting.
Right now I set the settings to GSM Auto (PRL) seems to be stable, but I've stayed in one place so far.
I've tried WCDMA preffered, but it says "This SIM does not allow connection to this network"(could be because I'm "Pay by the minute"'?)
I also Turned on IMS registration required in the Phone info setting place, but I don't know if that makes any difference.
If we can somehow get this fixed then it would be awesome! Since I already canceled my Sprint contract and switched to Tmobile prepaid to save some money.

alberto122509 said:
I finally got my Sprint HTC One to accept my prepaid Tmobile SIM, I have not tested out data yet since I only use the pay by the minute plan (I will upgrade to unlimited everything later)
But it constantly keeps disconnecting and I have to manually connect it to Tmobile's network.
This usually happens if I'm moving, or if the signal is weak. (For example, I never lost connection overnight at my house, but I did lose it while I drove to work this morning, and since I would get like 1 or 2 bars inside my work, it kept on disconnecting.
Right now I set the settings to GSM Auto (PRL) seems to be stable, but I've stayed in one place so far.
I've tried WCDMA preffered, but it says "This SIM does not allow connection to this network"(could be because I'm "Pay by the minute"'?)
I also Turned on IMS registration required in the Phone info setting place, but I don't know if that makes any difference.
If we can somehow get this fixed then it would be awesome! Since I already canceled my Sprint contract and switched to Tmobile prepaid to save some money.
Click to expand...
Click to collapse
how much did it cost to cancle?? i still have 1 year left

P.Mobile said:
how much did it cost to cancle?? i still have 1 year left
Click to expand...
Click to collapse
http://support.sprint.com/support/a...termination_fee/case-sp061027-20110823-171256
that will help you out

So Why Project Fi?

For the current PF subscribers, why did you choose to switch to Project Fi when MetroPCS (another T-Mobile subsidiary) offers the $60 truly unlimited plan?
I'm definitely not trying to step on any toes here, I'm just curious since I bought a Nexus 6 during the Black Friday sale and I'm wondering if I should make the switch. But, TBH, Looking at what I've seen so far, MetroPCS seems to have the better plan as of right now.
I'm really looking forward to hearing your inputs on this subject, I just might be a new subscriber if there's a benefit from switching.
Thanks in advance ?
Sent from my draconis using Tapatalk

1) If you need to use lots of cellular data, then Project Fi is not for you. Its pay-as-you-go data-pricing model is optimized for users who can stay on WiFi most of the time. For them, Fi is very cost effective.
2) A big appeal of Fi is that it offers two networks (T-Mobile and Sprint) with dynamic switching between them, and between cell data and WiFi. This switching is not perfect, but the basic architecture is there.

I use Fi because I live in a rural area that has poor reception from all carriers. I wanted an option to have Wifi calling. If I'm at home I am making calls/text through wifi most of the time. My WiFi is always great at home, and is in most stores and shops I go to (although cell service is fine in town). I know t-mobile offers this, but I like that I can switch between sprint and t-mobile with Fi. This is great because both sprint and t mobile have contracts with other carriers in the area. So If I'm on t-mobile and have a weak connection, it will sometimes roam to AT&T. Other times nothing is available on GSM and it will roam to Bluegrass Cellular through Sprint. I have better overall coverage with both carriers vs just being on att.
The phone does a pretty good job on switching. Sometimes it will get stuck on sprint when I know there is a better t-mobile signal in that spot, but I can use a dialer code to force it to switch (Fi spy makes this easy, although the codes are pretty easy to memorize).
I mostly work from home so cellular data isn't a big issue. On the days I'm in the office, I only use cell data on the way to the office to stream music. There is Wifi at work for data. I seem to find WiFi in most areas I go to. I have averaged 1gb of data per month, making this an affordable service. I do use the data saver in chrome, but don't take any other precautions on saving data. If I want to use the internet, I do, whether i'm on wifi or cellular.
The customer service is great with Fi, and the billing is nice and easy. I can now send/receive all calls and texts at home. On my previous carrier, I would just get voice messages randomly without the phone ringing and usually couldn't send text.

alex.o said:
I use Fi because I live in a rural area that has poor reception from all carriers. I wanted an option to have Wifi calling. If I'm at home I am making calls/text through wifi most of the time. My WiFi is always great at home, and is in most stores and shops I go to (although cell service is fine in town). I know t-mobile offers this, but I like that I can switch between sprint and t-mobile with Fi. This is great because both sprint and t mobile have contracts with other carriers in the area. So If I'm on t-mobile and have a weak connection, it will sometimes roam to AT&T. Other times nothing is available on GSM and it will roam to Bluegrass Cellular through Sprint. I have better overall coverage with both carriers vs just being on att.
The phone does a pretty good job on switching. Sometimes it will get stuck on sprint when I know there is a better t-mobile signal in that spot, but I can use a dialer code to force it to switch (Fi spy makes this easy, although the codes are pretty easy to memorize).
I mostly work from home so cellular data isn't a big issue. On the days I'm in the office, I only use cell data on the way to the office to stream music. There is Wifi at work for data. I seem to find WiFi in most areas I go to. I have averaged 1gb of data per month, making this an affordable service. I do use the data saver in chrome, but don't take any other precautions on saving data. If I want to use the internet, I do, whether i'm on wifi or cellular.
The customer service is great with Fi, and the billing is nice and easy. I can now send/receive all calls and texts at home. On my previous carrier, I would just get voice messages randomly without the phone ringing and usually couldn't send text.
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+1 that's why I switched since I live in the rural mountains near Yosemite. In town I have perfect T-Mobile service, plus Comcast is every where so my phone automatically connects to their hotspots all around. No one has cell service at my house, so WiFi calling is perfect. When I leave my town, sprint is in some areas, and even more rural locations I roam off Verizon. If the op is a heavy data user then I'd go with metro. I personally need the flexibility of the fi network of networks.

I thought about going FI. But with verizon unlimited and their cell tower 500 yards away I don't think I would have a benefit. But is still so tempting.