Yo guyz. Will htc repair/replace a custom logo'd phone? Also what to do if i want to sell it? Is there a way to scratch logo off?
Made thread out of curiosity, cheers.
If it's repairable, they'll do it and return the same phone. If it's to be replaced, you won't get the custom engraving!
Related
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
What "internals" did you mark? Most likely it's not the same phone.
Could be same phone, different motherboard.
a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...
Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".
so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.
HTC has absolutely the best customer service I have ever dealt with...
ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you
Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.
I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
vikramdhani said:
I am sending my nexus one back to google and wanted to make sure i unroot the phone so that there are not issue in the returning process.
Can someone guide me to the tutorial how can i do that
Click to expand...
Click to collapse
If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
wesbalmer said:
If I gave some effort I'd find that facepalm picture.
Why do n00bs root their phone?!?!?! JESUS!
Maybe you should have researched what you were going to get yourself into before you rooted your device, there is no way to complete 'unroot' the phone at all. I don't believe google will have the ability to flash the firmware that allows it to go back to stock, so if they're 'nice' they'll have to send it to HTC.
You're **** out of luck, next time research and now you'll have to enjoy your Nexus One. Might I ask, why don't you like it anymore?
Click to expand...
Click to collapse
Thanks but i need to know why you are saying like that ? I want to return it because i like my other phone better than this one
So r u sure there is no way i will be able to return the phone to google ?
You can't unroot the phone
S_Dot said:
You can't unroot the phone
Click to expand...
Click to collapse
If i dont unroot = No Return ?
vikramdhani said:
If i dont unroot = No Return ?
Click to expand...
Click to collapse
You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
wesbalmer said:
You have completely undoubtedly altered the phone beyond typical repair by Google's end, they will need to invest money in order to have HTC relock the phone. There is no way to 'relock' your bootloader, which is where you voided your warranty. I would not waste their time or your own money in trying to send the phone back rooted in order to obtain a refund
Click to expand...
Click to collapse
The only recourse is to keep it or sell it.
Thanks guys and you have been great help by explaining me in detail i will keep the phone and return the other one in that case guess N1 will be my best friend now
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
Might as well try and return it. Wouldn't hurt to see if they accept it.
geech_ said:
Question my phone is rooted i dropped it the lcd screen is cracked so i paid for asurion to send a replacement phone $130 i hope because my phone is rooted they dont give me an issue i dont think me rooting my phone has anything todo with the insurance fee i pay every month please elaborate if u can!
Click to expand...
Click to collapse
You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
uansari1 said:
You're getting a new phone for the $130 deductible... and you don't send your broken one in. You keep it too... Hold on to it and see if you can get a replacement LCD to fix it and sell it later.
Click to expand...
Click to collapse
Really? I was under the impression you had to send it in by the way the Tmob rep explained it. I've been wondering about that for a while, how it would work in case of theft or something like that. Good information to know
I think I can easily flash the rom back to stock myself.
what about recovery? should i try flash it back to stock too?
and that open lock sign at the beginning, should I do anything about it?
Thanks.
you cant get rid of that lock sign in the beginning. You can flash your recovery back, but what is wrong with the phone in the first place?
the gps does not work any more (I tried all the ways I can find here but no fix)
I think I can just hope they will not tell me the rooting voids warranty..
Rooting will not void you warranty. Unlocking bootloader on the other hand, will void your warranty. But there are cases where people unlocked their bootloader, but still get their warranty.
Wish you luck.
Sent from my Nexus One using XDA App
+1 for HTC
the $529 hold for my replacement is released the same day they got my defected unit.
First thing I would do is say goodbye to AMOLED.
incredulous said:
First thing I would do is say goodbye to AMOLED.
Click to expand...
Click to collapse
Wait, what?
incredulous said:
First thing I would do is say goodbye to AMOLED.
Click to expand...
Click to collapse
Bullsh!t.
1. There are no SLCD replacements
2. You get the replacement before you send in your original, so you can always check
I guess it takes a savant MORON to switch an AMOLED to an SLCD via warranty exchange.
I'll take SLCD over AMOLED any day if it'll fix my touchscreen issue!
Long story short. My screen is cracked and is barely visible. The screen works to the touch but i can probably make out 25% of it visually. I was wondering if anybody can send me legit links to another LCD screen or a walkthrough to fix my nexus one. My phone is rooted so sadly no warranty. Any help would be appreciated.
Thanks guys...
Ugh. Call HTC first. Rooting probably won't even come up. Try to get them to fix or replace it first before trying yourself.
Agree with pwig call HTC my girlfriend did the same and they charge only like 120 (i think) for the replacement screen.
Sent from my Nexus One using Tapatalk
Okay i guess ill give HTC a call tomorrow and ill post up how much they charge. Thanks guys!
I think only unlocking bootloader will void warranty, rooting does not feel free to call HTC
unlocked
you should probably be ok since there is no way the boot loader could affect the screen. And not to be a douche but its an amoled, not an LCD screen.
Just a quick question, I'm thinking about getting a replacement watch today, since I (somehow) managed to get a huge gash in my screen, and I got the extended warranty. Before I get my replacement, I'd like to know if there have been any new bootloaders being shipped with new units that may be locked and prevent me from flashing ROMs or unlocking WiFi support.
Couldn't really find any resources on this. I highly doubt there is much point in LG locking down this watch, but it's certainly safer to ask now than regret it later.
Thanks!