[Q] Computer won't recognize phone - Captivate Q&A, Help & Troubleshooting

So, in addition to my phone randomly shutting down, my computer won't recognize my phone.
In the 3-4 weeks I've had it, I've only gotten it to see my phone once. I did the update today, and now by the Samsung Kies option, it says (firmware update)
I don't know what that means or how to fix it. I'm not seeing many reasons to keep this phone at this point. I do love it, but whats the sense in having a phone that does this?
Can anyone please please please help me?
My phone is rooted, if that matters.

Related

[Q] Please help with samsung GS asap!

so i really **** the bed on this one, i was updating through kies to froyo on my SGS with Bell canada, and im retarded and un hooked my phone from the pc on accident, my phone will not connect to the pc what so ever now, and it will not get off the screen that shows a picture of a mobile phone...triangle caution sign....computer. I can't believe i was stupid enough to unplug it lol, and now this is what im faced with and i can't find any information. its killing me! i just wanted froyo! haha
please help, greatly appreciated (i'm a noob)
hughest84 said:
so i really **** the bed on this one, i was updating through kies to froyo on my SGS with Bell canada, and im retarded and un hooked my phone from the pc on accident, my phone will not connect to the pc what so ever now, and it will not get off the screen that shows a picture of a mobile phone...triangle caution sign....computer. I can't believe i was stupid enough to unplug it lol, and now this is what im faced with and i can't find any information. its killing me! i just wanted froyo! haha
please help, greatly appreciated (i'm a noob)
Click to expand...
Click to collapse
It always helps to use the HELP feature. You need to get your device flashed now since its "bricked".
Either you take your device to Samsung Service center or if you are brave enough, you can try flashing the phone yourself- Read this http://forum.xda-developers.com/showthread.php?t=723596&highlight=Flashing+guide
Maybe its still possible to do a factory reset through Recovery.
Shut down the phone (wait for the last buzz or take out the battery for a moment), and then,
- press volume up, home, power in that order and keep all pressed
- wait for the second appearance of the white Samsung Galaxy I9000 logo and release power, home, volume in that order
- a recovery menu should appear where you can choose Factory Reset

[Q] Error 80180083 during Update and Restore! Help!

Last night when i connected my phone to the PC through ZUNE software, i was notified i have a software update from HTC. I proceeded with the upgrade, properly following the instructions. Problem was the update stopped at 9/10, even after i waited for 20 minutes still no change (phone is still working that time).
But when i tried to do RESTORE my phone through ZUNE again (i was worried software update was not fully successful) i received an error 80180083 ("the data received was corrupt or not valid") around 70% status. It asked me to disconnect phone. Now the phone is stuck with a picture showing me to connect my phone to the pc. When i do this, it will try to do a restore again but will repeatedly fail the same as before.
Even if i do a HARD reset (power BUTTON + up&down VOLUME), i will still get the same screen showing me the picture to connect my phone to the PC. Nothing seems to correct this problem (i consulted Microsoft Answers website for this, no clear solution so far and some people submitted their phones to HTC).
Anybody recently encountered this? Let me know how you resolved this problem...
Thanks!
bluegreenwhite said:
Last night when i connected my phone to the PC through ZUNE software, i was notified i have a software update from HTC. I proceeded with the upgrade, properly following the instructions. Problem was the update stopped at 9/10, even after i waited for 20 minutes still no change (phone is still working that time).
But when i tried to do RESTORE my phone through ZUNE again (i was worried software update was not fully successful) i received an error 80180083 ("the data received was corrupt or not valid") around 70% status. It asked me to disconnect phone. Now the phone is stuck with a picture showing me to connect my phone to the pc. When i do this, it will try to do a restore again but will repeatedly fail the same as before.
Even if i do a HARD reset (power BUTTON + up&down VOLUME), i will still get the same screen showing me the picture to connect my phone to the PC. Nothing seems to correct this problem (i consulted Microsoft Answers website for this, no clear solution so far and some people submitted their phones to HTC).
Anybody recently encountered this? Let me know how you resolved this problem...
Thanks!
Click to expand...
Click to collapse
Just found this link hope its of some help to you
http://support.microsoft.com/kb/2484484
Thanks for your help but I just sent in my phone for repair. Apparently the motherboard was replaced.
When i redid my update after getting back my phone, it was definintely faster. The update was succesful!
The major difference is the amount of memory space on my phone - previously my remaining space was ard 600mb (lots of music) compared to post repair (14G). Maybe that made my previous update difficult. I think it's best to remove files before doing the update, esp when it nearing full.
Just my 2 cents...

Htc Desire C Mobile Brick?

Hi guys, ive made an account on here just to ask this question as im stumped
So my phone, HTC Desire C was less than a year old, about 10 months, and it suddenly just stopped working. The phone does not charge or turn on. However, it has been recognized by Windows but has failed to install the drivers. Im quite a PC nerd so ive gone around the long way to install the drivers by hand, still nothing. The error that Windows displays is "This device cannot start"
The phone does not boot into bootloader by power on switch and volume down
The phone does not display the HTC logo when turning on
The phone is pretty much a mobile brick; useless
Ive tried:
Charging for hours on end
New charger kit
New battery
Everything to get this phone to turn on or even to open the root folders on Windows.
The phone is rooted but i cannot tell you anything specific. Ive forgotten what i done to it. I do know that no custom roms was on the phone.
Is there any way to get the phone to come back alive?
Also, ive contacted HTC by Email and they have said that I should bring it to them. However, the fees that it will cost will most likely be more than the phone by it self. Id rather try and fix it and save me some cash. The phone isnt important anyway, I rarely use it
Any help will be much appreciated
Adam.Watson said:
Hi guys, ive made an account on here just to ask this question as im stumped
So my phone, HTC Desire C was less than a year old, about 10 months, and it suddenly just stopped working. The phone does not charge or turn on. However, it has been recognized by Windows but has failed to install the drivers. Im quite a PC nerd so ive gone around the long way to install the drivers by hand, still nothing. The error that Windows displays is "This device cannot start"
The phone does not boot into bootloader by power on switch and volume down
The phone does not display the HTC logo when turning on
The phone is pretty much a mobile brick; useless
Ive tried:
Charging for hours on end
New charger kit
New battery
Everything to get this phone to turn on or even to open the root folders on Windows.
The phone is rooted but i cannot tell you anything specific. Ive forgotten what i done to it. I do know that no custom roms was on the phone.
Is there any way to get the phone to come back alive?
Also, ive contacted HTC by Email and they have said that I should bring it to them. However, the fees that it will cost will most likely be more than the phone by it self. Id rather try and fix it and save me some cash. The phone isnt important anyway, I rarely use it
Any help will be much appreciated
Click to expand...
Click to collapse
try with JTAG

Lumia 710 bricked. Any help?

Ok guys,
as the title says Lumia 710 is bricked.
It had last factory update and everything was working fine. Then i had to mess with it and to try to install Rataplan V9.1.
The process was working ok. By default, bootloader was in DLOAD mode, so in order to install custom ROM i needed to upgrade to Qualcomm. I have upgraded it and installed Rataplan .nb rom to the phone with NSSPro V0.54.
This is when my problems start.
The phone starts with one long vibration followed after few seconds with one short virbtation and thats it. No screen, no system, zip!
When i try to connect it again by usb to check it with NSSPro, it always starts in NAND disk mode. It does not matter do i start it normally on power button or with volume up. Its always in NAND. And it is always stuck. While the phone is connected to USB i can see Qualcomm CDMA Technologies MSM device in device manager but it has yellow mark like the driver is not installed.
I have tried several other roms, and NSS always shows that the rom is successfully installed, but the phone (other than vibration and NAND mode) is dead.
I have also tried all the solutions i could find on the net but no help. Tried, nokia recovery tool, WP recovery tool, Chimera e.t.c. Nothing works. Now i have a problem with NSS. It keeps stucking and beeing unresponsive for every option except Custom OS flash. Whatever else i click it either says tha phone is not detected or the app stucks and shuts itself down.
Is there other tool i can try?
Can i do anything to recover this phone or did i kill it?
PLEASE HELP!!!
Well that sucks and it sucks no one has tried to help here. I'm fair with Android but too new to WP's to probably be much help. Can you pull the battery out of the phone? Might pull it and leave it out a couple minutes then retry. You also might try from a different computer in case something has gone wrong on your computer in terms of port communication or maybe even a virus of some sort. Good luck.
droidzer1 said:
Well that sucks and it sucks no one has tried to help here. I'm fair with Android but too new to WP's to probably be much help. Can you pull the battery out of the phone? Might pull it and leave it out a couple minutes then retry. You also might try from a different computer in case something has gone wrong on your computer in terms of port communication or maybe even a virus of some sort. Good luck.
Click to expand...
Click to collapse
Tried allready every solution that i could find or think of, including things You described. Nothing. I was left with no other option but to send phone to service. They have a box unit with which they should be able to recover phone.
That was 2 days ago. today is third day so i am thinking that my phone has gone beyond repair. Only thing i can do is to wait and see...
Why not...?
Why not send it in real life to a windows phone expert. There should be a place to get phones repaired But, if they say that it isn't possible for them you may have rendered your phone useless. Google should be your mighty friend in this case :crying: I wish you very good luck.

Note 5 (N920I) USB/OTG Issue [No computer will recognise the device]

Ok ladies and gents,
I've been on a mission to root my Note 5 N920I for months now.
My problem is no computer will read/recognise the device. The Mac's seem to not even recognise it's plugged in, with Windows, no matter which driver I install it keeps telling me the "device descriptor failed blah blah blah". I managed to root my S4 very easily on Mac with Jodin3 so I know that it ain't no user error.
I've Googled and Googled ways to root without a computer or installing a custom recovery without root, but from what I understand I can't flash TWRP as recovery without a computer and therefore cannot root without a custom recovery.
I've Googled ways to fix the USB issue by making the xml file and putting it into the correct folder, but for that I need to be rooted. Right?
When she's plugged into a computer with USB debugging on or off nothing comes up in my notifications except for charging. I tried using the toolbox which I found on here (sorry can't remember the name) though it seemed like I was getting close, I couldn't get close enough before my temper got the better off me.
If my memory serves me correctly the OTG function worked when i first got the phone but didn't after the first update. My mate's Note 5 also has the same issue. I Googled it and seemed it was common issue on these phones.
I've tried to learn some Terminal/Command Prompt to see if I can fix it that way through Debian or whatever, only got as far as understanding it, kind of. Big ups to all you coders/programmers out there it really is an artform.
So PLZ PLZ can y'all help me, there has to be a way aside from setting this thing alight and getting a new phone.
My next mission, which I only embarked on a couple nights ago is unbricking my dad's Note 4 (N910G) that just hit the **** one day after spazzing out for a few days then would not turn on. I'm getting close though I haven't put much effort into that yet.
Any advice will be greatly appreciated, thanks in advance. ?
Forgive me if I've posted this thread in the wrong area

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