Database Develop

Washed out screen, something wrong

Hi there, just got my Kasier yesterday and was working fine, but took it out of the belt case on getting to work and the screen is super washed-out and white. You can still barely make out some words etc. but something is definately wrong. Rebooting the normally red version numbers in the bottom right are a light cyan/blue! Any ideas? Only other weird thing is battery was down to 77% at 8:15 am from full at 6:30am with about 30 mins WiFi use. Unit gets hot with WiFi but not crazy so, and is not hot now. Rebooting doesn't fix the issue. Help!!!! Thanks for any ideas...(and yes already notified MadMonkeyBoy of the problem since I got it from him).

happend 1year ago with my tytn
Hi,
This behaviour happend to me 1 year ago with my Tytn. since this happend just before my hollidays, I open a ticket to HTC europe, they request me to send it back for repair. When I return from vacation (I let the battery out), I just checked before sending it, and... it was fine... never happend again...
My advice... let it rest a little... you stressed it 2 much...
Now serious... send it to HTC.
Regards,
Joao

does the case have a magnet to hold it closed? i thought i read somewhere on XDA that the when the phone is in a case with a magnet it can cause some problems; i don't recall, though, if this caused problems with the screen... i'm interested to hear feedback, thoughts from other "real" experts.

cortezzi said:
does the case have a magnet to hold it closed? i thought i read somewhere on XDA that the when the phone is in a case with a magnet it can cause some problems; i don't recall, though, if this caused problems with the screen... i'm interested to hear feedback, thoughts from other "real" experts.
Click to expand...
Click to collapse
The case that comes with the Kaiser is not one with Magnets. Similar pouch style but with a tape/velcro fastening.
Having said that I'm using a Hermes case with magnets. It does no harm, though it can operate the screen orientation switch according to reports. In addition it can (again according to reports and tested by me) actually turn the device on from standby so you could drain your battery using such a case.
Mike
Mike

mkent_barbados said:
Hi there, just got my Kasier yesterday and was working fine, but took it out of the belt case on getting to work and the screen is super washed-out and white. You can still barely make out some words etc. but something is definately wrong. Rebooting the normally red version numbers in the bottom right are a light cyan/blue! Any ideas? Only other weird thing is battery was down to 77% at 8:15 am from full at 6:30am with about 30 mins WiFi use. Unit gets hot with WiFi but not crazy so, and is not hot now. Rebooting doesn't fix the issue. Help!!!! Thanks for any ideas...(and yes already notified MadMonkeyBoy of the problem since I got it from him).
Click to expand...
Click to collapse
thats just how my screen went before i returned it for replacement. my second TYTN II hasnt had any problems

i just got the same problem today..i was at work and i pulled out my phone from my pocket...and noticed the screen was all washed out...any idea if its software of hardware????

volcomnator999 said:
i just got the same problem today..i was at work and i pulled out my phone from my pocket...and noticed the screen was all washed out...any idea if its software of hardware????
Click to expand...
Click to collapse
This happened to me last night. Anyone got any answers? I'm using a Krussel case with a magnet. Phone only bought recently second-hand off ebay - just a few weeks. Gutted here.

Sorry to dig up a thread from the dead, but I just had this happen tonight. It looks EXACTLY like the pics in the OP's post. Has anyone ever found a solution to this problem? Even LCD replacement? I don't mind replacing the LCD If I know it will fix the problem. My fear is buying a replacement LCD and finding out it is some other hardware problem, and I don't want to waste the money on an LCD if it's not the issue at hand.

Waht has happend to my TD screen?

Hi
Yesterday i noticed that the screen of my Touch Diamond had a strange oil pattern in square in the middle. everything works OK and i can't see it when it is turned on, but i would like to know what it is.
i have attached a picture...
Regards,
Allan Boegild Pedersen
www.allan-bogild.dk

looks like some seperation of the layers. trippy...

I have that pattern on my old phone with touch screen, but not on my diamond. Wanna know what that is

I once had that on my Artemis.
If you put it very close to a radiator, you will notice after a few minutes it will start to get smaller and smaller
Lol
It went away on its own after a few days.
The thing that triggered it was that I took it out with me one time and it was extremely cold outside, even snowing. I left it in my pocket.
When I got home, I noticed that.
If you leave it at room temperature for a few days it will get smaller and smaller then just eventually go away. But you probably exposed the device to too much cold a couple of days ago.

I had this on my compact iv, just recieved a new one a few days ago and noticed this same kind of thing but the exact size of the activesinc sticker, gone now though after a few days

that looks like some sortt of humidity or condensation...do you have a screen protector? if you do, take it off....

Touch layer separate of display glass WOW what a huge surface...I had it on asus P525 about half of centimiter in diameter but nothing affect touch sensitivity but this is LOL
sry cant help myself
Did you get off screenprotection too fast and agresively????

This square seems to be equal to the size of the screen protector's glued surface (the one which is originally delivered with it, not the one you place yourself). So I would think about the same with the guy just above: Was it too much glued and you took it forcing ?

I've had that too since the beginning.. i thought it was normal.. mine is a bit smaller and sometimes you cant notice it ... how the hell do i get rid of it?

wrong post.. sorry

Update
Hi
Just want to give a update of my problem...
I send my TD in for warranty repair and just got it back today, the front including the LCD screen has been replaced.
It is so good to have my TD back, btw it took a little over a week at a HTC service center here in Denmark.
Regards,
Allan

Same problem
I have the same problem with my diamond (same size and shape). I sent it to warranty repair 2 weeks ago and still waiting for it. The guy in the service said: he don't think the service will replace it.
abp: Do you have a service report about your problem? If my service refuse to replace it, I want to show them a service report to appeal.

Broken Diamond display, or what?

Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg

i haven't got that problem, and that doesn't look good at all for you

jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
Click to expand...
Click to collapse
That just looks like moisture between the screen protector and the screen itself.

Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.

Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.

I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).

Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.

I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.

It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..

Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Click to expand...
Click to collapse
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-

jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
Click to expand...
Click to collapse
Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)

I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!

Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....

It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....

angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
Click to expand...
Click to collapse
I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....

Dropped the X1! Display stopped working

Guys!
Sad news!
I droped the X1 yesterday while getting out of the car. It was in a pouch. And damm the display does not show up anymore. I get calls and all but the display does not show up atall. I am so pissed at myself. I checked with a local guy and he said the display would cost US$ 52 (apporx) Now that cheap but then he said thats not along with the touch screen. I Wonder how come the display and touch screen are different. Does anyone know?
Also had come across a thread of a X1 being opened. Can someone gimme the link if they know it.
Regards

if i remember i think there was a video on youtube that someone was opening an xperia step by step
the digitizer shouldnt be that expensive

someone who dropped the phone had similar problems.. maybe u can find it and see if there are solutions?

deja vu
Yeh I heard someone else here did that, seems it's quite sensitive to drops, Im guessing maybe the ribbon comes loose or something if the LCD isnt actually smashed? That being said, if it's just the screen, the touchscreen should still work and not need replacing aswell?
I mean if theyre the same piece and not interchangeable surely they would come together?

my touch stop working suddently, but the screen works fine... but the thing is that i doesnt drop the phone... i dont know... im waiting for a change now...

Check this video:
http://www.youtube.com/watch?v=iyGUbxFqvyc&fmt=18
he also disassembles the rear here:
http://www.youtube.com/watch?v=AWDurQrRt-Y&fmt=18

Dropped my X1 phone as well
I had recently dropped my phone as well and the screen also stopped working, but the phone was completely functional. The repairing people told me it would cost me approx $150+ to get it fixed. The next day i decided to turn the phone on again and the screen worked.
So hopefully, the screen will fix itself for you as well

Bummer
It sounds like the connecter behind the screen has come loose - 52 bucks to open it up and put it back sounds about right.
I'd give opening it up a try, although I remember reading the thread when the service manual for opening it was first leaked - the guys said it wasn't easy!
Is it not still under warranty or something?

no warranty?

warranty will fix it
I was the guy who dropped his and had the same problem. Sent it in for warranty (great service I bought in the UK but live in Barbados so I sent it to the US location). Got it back in two and a half weeks fixed for no charge. Mine didn't have any visible damage from the drop though so maybe that made a difference? Good luck with yours!

hey, i remove the screen protector and start working!!!

Repair manuals
http://forum.xda-developers.com/showpost.php?p=2798582&postcount=1

I had same problem, in SE service they change flat cable, cost me 25 euro.

I had the same problem yesterday. Just searching for disassemble example and it works all of sudden today!

my x1 dropped too and the display stopped working ( black screen ) , but ive only called the service and 2 days later i had a new device in my hands for free

my X1 work again!
Hey, thanks for the dissasembly links!
Mine fell down onto stone ground and i had the same symtomes, sounds, calls everything was working but not the display. I dissasembled and reassembled, and it worked again! I think the plug of the ribbon cable connecting the front panel with the mainboard in the back unit was loose.
Cheers!
Screamer

Screen problems

Hey Guys,
Hoping someone can give me a hand here. Just got my wife a refurb HD7 from ebay and all was well until she took the kids to soccer and needless to say, one of them put a bottle of water with the cap half off in the same bag as the phone.
Usually, I'd say I was naffed and just get on with getting a new one but I think the phone has life.
The phone starts up, the lights on the function buttons at the bottom of the screen light up and if I turn the phone a certain way with light around it, I can see the screen and the phone functions. It almost looks like a negative of a photo but the screen just won’t light up.
Anyone have any ideas? Do you think I could change the screen and be good to go or do you think it is more than that?
Any help would be appreciated.
Cheers.

Upgrading to Gingerbread
Hi , Can someone please tell if i can upgrade my HD7 to Gingerbread?
thanks

mobi,
For what you described, the problem regards the lcd. Changing it will most likely solve your problem. Nevertheless more opinions would be welcome as an LCD is not cheap.
zpassionate,
First of all, Gingerbread is not an HD7 upgrade since HD7 runs Windows Phone and not Android.
Second, you can not.
And third, this is not for sure the right thread to discuss this.
Best regards,
Filipe Meireles

cryst_666 said:
mobi,
For what you described, the problem regards the lcd. Changing it will most likely solve your problem. Nevertheless more opinions would be welcome as an LCD is not cheap.
Click to expand...
Click to collapse
Thanks Cryst. Cheap is a relative term. I bought the phone for $225 factory refurbished and it was less than a week after so I guess anything under that is a deal? Not sure if the logic really works but that is my story!

Indeed it is
Tell me, the light is out since the moment you power on the phone or you can see something for a little short time in the moment you power it?
Anyway I missed the part that you could see the screen (sorry, my bad), so the problem could be also from the backlight or the Backlight Inverter.
So in this case either you open the phone and you test it with a Multimeter or you try to find a cell phone repairement store.
Sorry I can't help more but since you can see the screen, the solution is not obvious.

It never lights up at all. I'm pretty sure its the backlight.

So in that case it's indeed a problem from the backlight!
That's tricky to fix at home because the welds are very small, so if you don't have the resources to do it at home, I'm sure you'll find a shop that does it!
Good luck on that!
Best regards,
Filipe Meireles

what you should do to every phone when it touches water or "drowning" remove the battery quickly and if you can dismantle your phone please do so and wipe dry everything try not to blow dry (too hot).If everything is conform dry assemble it back. And it can be use.

Tried the "Phone in container of rice" trick yet?