WIth five bar and over 1mbps on download test via 3G, I keep getting
"Unable to communicate with ATT server" for Software Update.
Anyone else getting the same message?
I got the same message. I don't know what to do.
Sent from my SAMSUNG-SGH-I897 using XDA App
I wasn't able to. I tried everything and finally was able to put my phone back to the stock settings. Nothing worked. Contacted AT&T and they had no idea. Finally to save myself any trouble I just contacted Amazon, who I bought the phone through, and they are sending me a new phone that should arrive tomorrow.
I spoke with business care yesterday and qouted my/same error message. Whether or not she knew what she was talking about.....who knows, but she said since it was a push I didn't need to "check for update" and that it would happen automatically. Sounded like scripted response to that particular error. I am already running leaked JH7 and noticed significant GPS improvement over stock, JH2 and JH3. Curiosity was getting best of me so I have tried twice since update was available. Very happy with phone other than hesitant "back" button since installing leaked JH7 and removing all bloatware no need to update really until Froyo 2.2
Okay so I have done nothing to my phone other than download apps from the market. I have not rooted or sideloaded or lag fixed or whatever.. wouldn't know how. I also have a brand new sim if that matters or not.
I am getting a message a few minutes after I check for updates that says "Connection Failed, Unable to connect to the AT&T servers". Any idea why this is happening? As I said, I have not done anything to the phone other than download stuff from the market.
I have done this the last 2 days and the same thing happend both times. I don't want to change the date on my phone so i waited the 24 hours. Also as a side note.. I have checked for software updates 2 other times prior to this just for giggles. Once about a week or so after I got the phone and I got a message that said no updates and than again a few weeks ago and it did the same thing it did yesterday and today.. the connection failed message.
I would just wait a couple days then try again. There looks to be nothing you can do on your side. Since the update is rolling out in stages, I bet those who can't connect aren't "allowed" to update yet.
Yesterday the update completely bricked my phone. I exchanged the phone last night and again today as both I got had alot of issues (GPS Test finds 0 satallites regardless of where I am - my first phone that bricked worked great, Can't even connect to Android Market on my new phone...).
Since last night I couldn't connect either. I just spoke with AT&T, they told me to exchange my phone against and offered to give me an $85 credit to my account for the inconvenience.
If my next phone doesn't work like my first, I might be done with the Captivate... And i love this phone.
I have the same message when I try to check for the update. When did you all buy your Captivate? I bought mine on September 3rd. I wonder if they roll the update out to the folks that bough the phone earlier this year and block the newer users.
I bought my captivate the day it came out.
I got mine 3 days before it came out and I cannot connect
I think it might be to excessive server load on the part of AT&T. It might just throw out your request if there are too many people downloading
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
Much like the poster above me, when I got mine (mid-August), I attempted to update just to make sure I would have the latest software at that time. It failed to connect and when I tried 24hrs later, still couldn't. So I just gave up unworried. I haven't gotten the update yet and will give it thru tomorrow before I try again. For what it's worth, the gps has always worked fine for me.
I get the same things, no root, nothing. I have a feeling that it just hasnt been released to us yet. I could be wrong and if so its gonna really suck. I bought mine 3 weeks ago from Amazon.
Something that would confirm to me that its just that it hasnt been released is if someone who got this message magically starts working the next day, whatever. Anyone?
I'm not really sure what to believe.. Seems like many others can at least see the update from the software update menu -
some have brought their phones into at&t and gotten a new phone that does get the update manually as well.. I am well past the 30 day return and like a lot of us, have flashed other roms, etc- But this doesn't seem to be a problem with some as they are still able to get the OTA update..
I assume we just wait for the next few weeks as they push the update to everyone- but who wants to wait that long??
I understand 100% about not waiting. I keep bumping my calendar forward and trying again....Im up to some where in first part of October already.
Mine always comes up with two arrows in the upper left corner. Once, before it failed to communicate it in the top of the screen in the center it came up with a white circle with arrows inside it. In a few seconds it gave the failed to communicate.
Yea, I agree with whom said that it is prob a server rejection on the matter.. guess we will have to wait. T_T
PersonOfKnownOrigin said:
My phone has NEVER been able to connect. Bought it launch day and while playing with it I tried to see what that function did. It didn't connect but I figured everything was fine and it would work when it needed to...until this update came out and it still wouldn't connect.
Went to the AT&T store - their solution was to replace my SIM card because that MUST be the problem. No dice. They threw up their hands and handed me the phone number to get a warranty exchange.
It was pretty funny watching them try to navigate the menus. I can't believe they sell the product and don't know a thing about it.
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Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
vijtable said:
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm in Wichita, KS, by no stretch of imagination could this place be a congested area. I have had the same issue since day 1.
vijtable said:
Except for the ATT store thing, I've had the exact same experience. Never been able to connect, and my update clock (to ping the server) gets reset to 24h. Even though it couldn't communicate in the first place. This happened before and after root. Never thought to go to the ATT store since I got the phone online.
I wonder if it has to do with locale. A lot of the people posting "no problem" or that they got updates are not in the coastal cities with a lot of ATT server load (e.g., SF and NYC). I'm in NYC. Could that be it?
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I'm also in NYC, but my SIM is still on my iphone 3GS contract. (got the phone from ebay).
and my calender is already up to...Jan 1 2011.
I give up.
Downloads to 100%, I tell it to proceed, phone reboots, returns to the launcher and I get "The update was not completed. No update is applied to your phone."
That is followed with "Connection failed. Unable to connect to AT&T server."
Now when I try to even enter the software update screen I get "No Firmware" and nothing at all happens.
I've been through this twice now, each time backup up the entire phone using ROM manager before I try to update and after it fails, restore to before the failed update attempt. Sick of trying to get the update and sick of the GPS not working.
Update FAIL. Reading the dozens of stories of all the other people with problems it makes me not even want to try any more. I don't understand how with some people it works and others it fails with what seems to be no rhyme or reason.
Maybe I should backup, completely wipe the phone then try the update. But again, I've read of people trying that with no luck. I just don't get it.
After I successfully completed the JH7 update a while back, I get the "Communication failed" error when trying to manually check for an update. It's almost immediate. Anyone else getting this and know how to fix? I'm running stock 2.1 update 1.
I know there is no pending update, but it used to tell me that rather than this error.
I get the same error.
Sent from my SAMSUNG-SGH-I897 using XDA App
I talked to AT&T and they had no clue (as expected) and told me to contact Samsung. I emailed Samsung but never heard anything - not even a "we got your email" response. I'm hoping a 2.2 upgrade would fix it assuming they can OTA that somehow without me having to get it the same way the Software Update tries (and fails). Worried I may be stuck and cannot get 2.2 when it does come out if this keeps up.
I guess I posted a little too quickly. I found a Samsung response in my spam folder. It said to call Samsung so I did. He said that as long as everything else is working (market, etc.), then the reason it gives me the error is because there are no updates available for the phone. When an update is made available they will make the servers available and I will be able to download.
I'm not sure I completely buy it because it used to tell me no updates, but maybe JH7 changed the way this works to keep traffic off AT&T's servers. I guess I'll wait for the 2.2 update and see.
I got a text message from AT&T yesterday saying they were "providing a critical software update that will enhance the performance of your HTC Vivid device."
So far, I have not been able to access their server to download the update. When I tap on Check for Updates in Settings, the checking message appears for a few seconds and then disappears.
Has anyone else gotten this message, or knows what this update is for?
Thanks
Edit: HTC does not have a new software update posted for the Vivid, just the 3-22 version. I wonder if I got the message because I used the direct method to get the update (*#*#682#*#*) rather than through the Check for Updates in Settings, and AT&T thinks I still have not updated.
I ran the manual update and it said there was no update available.
MondoMor said:
I ran the manual update and it said there was no update available.
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That's consistent with the fact that every time I try to check for updates nothing happens. I wonder why I got the message from AT&T if they have no update for us. As I said above, it may be due to the fact that I got the original update manually rather than through the Check for Updates feature in Settings.
Thanks for checking.
I've heard about that some kind I glitch.
Sent from my HTC PH39100 using xda premium
Can someone help me with this ? Tried checking for an update on the phone and msg keeps popping up saying "phone is not registered." So I went to LG website and registered the phone .Still today phone says the same msg ! Arrgh ! Can someone help please !!! Thank you so much !
mastaofdacat said:
Can someone help me with this ? Tried checking for an update on the phone and msg keeps popping up saying "phone is not registered." So I went to LG website and registered the phone .Still today phone says the same msg ! Arrgh ! Can someone help please !!! Thank you so much !
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Have you tried updating your profile on the phone or having AT&T reprovision your service?
Profile update yea. At&t reprovision? ??
Sent from my Nexus 10 using Tapatalk
Your have to rest it to factory and keep SIM inside when I turns back on and wait for little while, I happened to me too. and this trick worked.
Do I ever take the Sim card out and put it back in then reset the phone ...or just leave it in and factory reset ?? Thanks for the help
Sent from THE GALAXY NOTE 3 !
So I'm having this same issue. I personally have been fighting it with each update and spent hours on the phone since launch with AT&T and LG. Today when i contacted AT&T they transferred me to LG to see what could be done. The moment that tech got on the phone he said it was a known issue and it had to be sent in to be repaired. Unfortunately the AT&T DSC can no longer flash LG phones or I would have gone that route. It looks like LG messed up on this one for devices (look at their webpage and you will see 2 AT&T D950). Personally I'm looking into other options to see if anything else is available.
EDIT : I tried the return to stock method and both times it continues to say not registered. Guess its going back to LG for reflashing..
This stinks! Did u mess with similar card at all?
Sent from my Nexus 10 using Tapatalk
mastaofdacat said:
This stinks! Did u mess with similar card at all?
Sent from my Nexus 10 using Tapatalk
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I tried changing sim cards, changing the date, multiple factory resets, everything that both companies wanted me to do. Even contacted lg 3 times in the course of 2 months for them to finally say it was a known issue. From various other threads and pages im seeing it happen on different lg phones as well.
EDIT: Contacted ATT Chat support again today to try to have them push the update to me, after finally explaining to him that he was looking at the wrong phone (every agent has done this since this issue has come up) he checked my provisioning and created a case to have my bjorked Update provisioning fixed. Might be something you all will want to have them look into.
Factory reset worked for me. I didn't get the not registered message after the reset.
Sent from my LG-D950 using Tapatalk
I have that same issue the phone is not registered yet problem the only think would help to update the phone to kikat its finding the TOT and dll file and make the update via de lg flash tool but at this time no one have those files yet
hi i have had that issue with lg g2 and what i did was go to ATT outlet or whatever carrier you may have and ask for a new sim. put the new sim in and do a wipe everything....it sucks but must be done. when your phone restarts update everything as it should and check your software update and it should be working. that method has helped a bunch of people even in the g2 forums.
hope you all get the problem sorted.
unable to check for update at present please try again later.
I think android L coming this weekend.
No it means network problems. Happens sometimes.
As for the L update I think its slated for the first week of Feb if you believe rumours.
It means the system is unable to check for updates at present and that you should please try again later.
still problem after two days.
maybe problems on motorola servers. or something coming in first feb.
Or maybe it means absolutely nothing.
It doesn't mean anything about an impending update. It means your phone can't talk to the update server for some reason, such as a bad network connection.
Sent from my Moto X
imnuts said:
It doesn't mean anything about an impending update. It means your phone can't talk to the update server for some reason, such as a bad network connection.
Sent from my Moto X
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You're right
Returned works, and still show me that stupid message "Your device's software is up to date"