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I have an unrooted ATT version of the nexus one. Randomly about 1 or 2 times a day while I am texting I will get a failed to send message and no matter how many times I try it just keeps failing. It won't allow me to send texts to anyone else either. however I continue to receive texts which is kinda odd.... the worst part is that always while this is happening I cannot make or receive phone calls this is very frustrating since I could be missing phone calls and wouldn't know it until I try and send an SMS or make a call. I have tried a lot of different things such as setting my bands to USA and setting my network preference to WCDMA Only but to no avail... I also tried a factory reset... also if I try and toggle airplane mode or turn off the radio it just crashes and I need to reboot.. if i try checking the SMSC while this is occurring but hitting the refresh button
I get refresh error and if I try and update it with the correct number I get update error... I really love my N1 and would really appreciate anyone who could shed some light on this issue
Re: My Nexus One won't send text messages or make phone calls unless I reboot
Could this be an AT&T network issue? I had similar symptoms with my HTC Hero (admittedly running EDGE) in certain parts of San Francisco earlier this year. It seemed to be the result of network congestion. Does this occur in a city or other urban area?
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I am actually not on AT&T I am on Rogers network in Canada. I am living in Toronto so the 3G coverage is really good and I`ve never had this kind of issue with my previous phone which was a BB9000 and none of my friends seem to have any of these problems
I also found ppl on some other nexus one forums describing the exact same problem which leads me to believe its not a network issue but I am still not 100% sure I tried calling Rogers and had them do a cancel location and it didn`t fix the issue either
I had this issue only this morning and I'm in the UK, I put the phone into Airplane mode and back again and then everything is fine.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
jasrups said:
This actually happened with me today, a text kept failed and didn't get pushed through until I reset the phone. I'm hoping this doesn't turn into a daily thing
Click to expand...
Click to collapse
Same thing happened to me today. I'm on a stock unrooted AWS version of the N1.
hayden1987 said:
next time this happens if it happens again could u guys try and make a phone call before resetting so we can see if our problems are identical?
Thanks
Click to expand...
Click to collapse
I am unable to make phone calls, send texts, etc. until I reset. It has no impact on Wifi but kills the cell network completely.
wmm said:
This sounds like a problem I have had for several months now on T-Mobile (I just bumped the thread under the "General" topic to see if there were any developments, as I've been away from the board for six weeks or so). The symptoms I have are that the signal strength icon in the status bar shows zero bars with an "x" and the home screen says "No service." When I attempt to power off, after a while the spinning arrow stops spinning, the trackball flashes once, and then the phone reboots (takes about 45 seconds to a minute after I initiate the power-down before the reboot starts).
Click to expand...
Click to collapse
I also have a long delay after hitting restart when I get this issue. Maybe Ill try to get a logcat and see what it gets stuck on..
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
http://www.google.com/support/forum/p/android/thread?tid=3f4ad5ffac46bf92&hl=en
http://www.google.com/support/forum/p/android/thread?tid=47dc569ca9667ba7&hl=en
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
blisk said:
I'm getting RMA'ed, again, for the same issue plus not being able to register on the network after I get the x with four blank bars. I get either "error searching for networks" or "sim is invalid on this network". It's since fixed itself... somehow but i was without any phone service despite trying everything (calling tmobile for network outages, hard reset, reseating the sim card, other stuff) for about 3-4 hours twice now... and a few shorter time periods (1-3 minutes of those errors) before that.
Possible solutions.. which I've only done after it started working again but didn't cause anything bad to happen. So far have been without any of the previous issues, plus my original long standing issue of not being able to send texts, get any sort of data, or call (I call it the up arrow without a down arrow problem where the phone is trying to connect but doesn't receive anything back). These solutions were originally posted here:
They're also solutions I've come up with for my issue as well and seemed to have worked for a couple of others.
It's as follows:
*#*#4636#*#* and selecting phone information. Press the menu button and select the proper band. I'm guessing if you're in canada on rogers which uses the same band as AT&T US you'd select USA band. Anyway after selecting it should re register on the network.. close out of there. Turn off and turn on the phone and see how that goes. For people in other regions I have no idea what to properly select but it was posted on one of the threads on the google forums that it should be "automatic". Check with your provider and/or google tech support.
Another thing I've seen is again in the *#*#4636#*#* menu under phone information put in (THIS NUMBER IS ONLY VALID FOR TMOBILE USA) under SMSC 12063130004 and press update. Call your provider for your number. Restart the phone.
Less likely solutions (in order of descending likeliness to help you in your particular case):
Hard reset and/or verify the APN settings for your carrier. I've been told non factory default APN values for tmobile over the phone (google support) so I don't know if verifying them or asking for them will help or cause more issues but sometimes there's apps the mess with the APN values which could cause some of your issues. So while this has a high potential to help, it's easy to screw up. Hard resetting the phone will give you factory default values (I'm 99% certain but from what I remember). Changing them from non factory default isn't a terrible thing however call your provider rather than google tech support for the values.
Calling up and asking to add/verify the IMEI number to the network (i never did this until recently although it didn't fix my issue right when they added it anyway) and/or doing a network cancellation might help. Unlikely but if you' RMA'ed once they'll have the wrong one on file and could cause issues depending on the network.
Replacing the SIM card. Takes literally 30 seconds. They ask for account info at the store, they scan the new one.. and give it to you. You pop it in and go. If you have an older SIM card this DEFINITELY could be the issue. Its unlikely its defective but it's always worth ruling that out.
Let me know if any of these help.
Click to expand...
Click to collapse
I`ve tried all the solutions u`ve mentioned except for swapping to a new SIM card... I guess it might just be my next step but I have my doubts
I get this kind of issue occasionally, under these specific conditions only:
1. I'm at work.
2. I bring my phone with me into an area with no signal (screen says no signal, and I have 4 blank bars with an X) for more than a couple of minutes (for me, it's the room with the coffee machine - which I use a lot - no provider gets signal there on any phone).
3. It doesn't always happen, just sometimes, but when I go back to my desk, it won't reconnect.
4. Going into and out of airplane mode fixes it every time. However, with the latest CM and Ivan's Diet kernels, going into and out of airplane mode causes an immediate reboot when I try to come out of it, and only when I'm NOT connected by USB and when I AM coming from "dead" service, making logging the problem, well, problematic. Using other kernels (even OC'd kernels) does not seem to cause this airplane mode problem.
Only had this happen once trying to send a plain old SMS. I restarted the phone and no problem. I didn't think of trying to make cell calls, but if it happens again, I'll try that.
I too have had this issue with SMS. My browser works though when the SMS problem occurs. Haven't tried a phone call. I am on T-Mobile USA.
Are any of you using task-killers that may somehow be interrupting an important background service?
I have the same exact thing happen and I am on T-mobile US. I was hoping that I wasn't the only one but it seems to happen on all of my phones so I have just chalked it up to network congestion. Unless someone has an actual answer.
I have this issue about once a day.
Running the newest Cyanogen with no other modifications. Radio is the most updated one available.
Flipping to Airplane mode and backed worked on my G1 if I had an issue similar to this but the Nexus doesn't respond to it.
I reboot atleast once a day to fix this. -- Not sure if it's the radio or Cyanogen.
Anyone else have some input?
EDIT: Should have included, I am on T-Mobile
Click to expand...
Click to collapse
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
Have any of you edited your build.prop yet?
This helps with the switch from Edge -> 3G -> H.
I wonder if it would fix this issue.
I don't have the issue so I am unable to test myself.
This link may help. Its at least something to try.
http://forum.cyanogenmod.com/index.php?/topic/1721-3g-connectivity-issue-fix/
This link my help too.
http://forum.xda-developers.com/showthread.php?t=659102
Re:
same thing with me im going to check out those steps your provided.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
azalex86 said:
Are any of you using task-killers that may somehow be interrupting an important background service?
Click to expand...
Click to collapse
I am using Advanced Task Killer Free, but I'm pretty sure I added important background services to the ignore list so they shouldn't be killed.
Just to double check, what background tasks shouldn't be killed?
Like many others, my phone has a tendency to drop 3g unless I enable Data Roaming. This has been the case with My D1 with 2.3.3.
Now that I have the Droid 3, I have the same thing. No surprise there.
HOWEVER, when I enable Data roaming on my D3 and then go into an area where the phone drops to 1x then no data, I get a notification that Data connectivity has been lost because Data Roaming is Disabled.
If I pull down the notification bar, it says I can select the bar to go to the setting. I do. Sure enough, the Data Roaming Enable box is Unchecked.
I check the box. Go to my home screen, and the notification will reappear. I can do this all day.
If I go to my home screen, ignore the notification and go to settings, battery & data manager, then data delivery, the setting is unchecked....BUT....If I access the menu this way; the setting will be retained until the phone is brought to an area where data signal does the 3g to 1x to no signal thing. Then it starts all over again.
Any suggestions? Anyone else getting this? I received my D3 over a week ago, and finally exchanged the phone for another one. That phone lagged and had random freeze issues. This phone has none of those issues, but still has the Data Roaming Enable setting not retained problem.
Wasn't this an issue with CM7 at one point? The d3 claims to be running 2.3.4, but it is hard to tell with all the Motoskin draped over it.
I have also noticed that (in my area) if I have data roaming enabled, my battery life is much improved. With it off, my battery drops like a rock.
I have contacted Moto about the issue and reported the bug; but all I am getting is the "we'll look into it" brief email. Like I'm some kind of first-time Android user who doesn't know how to use my phone.
Please tell me someone out there is having this too, or that there is a patch that Moto just hasn't released yet....
Thanks in advance everyone.
UPDATE:
2nd phone, all data connection is lost. No phone, 1x or 3g. Phone is awake, and battery settings are set to Performance (No Battery Savings).
Data manager is disabled (no stoppage of data)
When going into an area where I ALWAYS had "EXTENDED NETWORK" data available at 1x speeds prior to this phone, the phone says no data connection.
I look and my Data Roaming Enabled checkbox has been unchecked.
I check the box, click OK to agree that I may incur Roaming charges. The phone will reconnect to data at 1x or 3g depending on where I am.
If I look at the phone 5 minutes later, the checkbox is Unchecked again for allow data roaming. Sometimes less.
This only happens after the phone goes into a weak coverage area.
I have tried rebooting the phone. The setting stays retained after reboot, but is lost as soon as I go into poor coverage.
I have tried factory reset. Setting stays until I reach a poor coverage area.
Already exchanged for another phone. Same issue.
Changed phone from Global to CDMA mode and network to automatic. Setting still does not hold.
It is most strange though, that it doesn't happen until after my home network is lost. The setting will hold until then.
Without that setting checked, I cannot connect to my "Extended Network", which in my area is a no-cost option. I keep checking the box, only I can't get the setting to stick when I go to a weak coverage area.
The coverage area should not make changes to the retention of allowing of data roaming checkbox. Something is improperly referenced in the software.
Motorola's out-of-country sweat-shop customer-no-service department wants me to ship my 2nd brand new phone to them (5-7 days for them to process and receive it+whatever it takes to ship to them) and take between 14-21 days to "repair" the phone, and then take another 5-7 days to package, ship and return to me (all at my expense). Why am I sending a new phone that is defective "out of the box" to be repaired??
So I'm supposed to go without my phone for 5 WEEKS because they have a software problem??? It can be duplicated every time, and on more than one phone. They have the old one. Fix that and send out the update please!!
Am I the only one that has had this issue? Seriously, no one else?
Any help would be greatly appreciated. This is frustrating as heck. I love the phone, but this is ridiculous and makes it rather un-usable depending on where I am. I NEVER had this with my D1! Moto, what happened?
Thanks everyone. +1 if you've had the issue please.
Same Problem
I also have this same problem.
After reading other forums, I thought it may just be the Droid 3 or a Motorola problem. I ended-up turning back in my Droid 3 after Motorola said it was a Verizon problem (which really is not the case). Now, after reading your thread, it makes me wonder if this is a Android OS issue.
I really hope it is not a OS issue, I have wanting an Android phone for a long time.
At my house it always kicks off the data roaming option. I really have no idea what is causing it.
Just wanted to post so that you know your not the only one!
Thank you.
I have run a logcat and have traced the problem to Motorola's battery and data manager service. It is not the OS itself, from what I can see.
It seems that under these particular conditions, the battery and data manager service crashes. Though this should not be a major problem in and of itself, though still not right and needs fixing there too. The service promptly restarts and then loads the settings that were enabled at the time of the crash from a secure data folder. (Or it's supposed to)
The problem comes into play when these settings are loaded. Enable Data Roaming is "loaded" as No(off) any time the service loads these values after a crash of the Battery and Data Manager service.
Unfortunately, as usual, Motorola is dragging their feet at releasing the source code for the Droid 3. This may or may not help the issue, as the Battery and Data Manager service that crashes is a part of Motoblur. Meaning, they aren't going to be forthcoming with the information.
They also are being a typical OEM in their refusal to believe that they could have made a mistake when programming and that they have something to fix.
My Droid 1 has run 2.3.3, 2.3.4, and 2.3.5 and this has NEVER been an issue keeping the setting retained. This is not an issue on our INC2, which is running 2.3.4 in all the same areas that cause my D3 phone to lose the setting. I am also running an Eris with 2.3.5 and it does not have the issue. This is strictly with the D3 from what I have seen.
It's funny how Moto is blaming Verizon for an issue they say doesn't exist. If there isn't a problem, how can that be the network's fault??? The network doesn't change that setting in the phone. Software changes it. In this case, poorly written software added onto the Android OS. Too bad, the OS works fine until Moto putzed with it (Blur).
The OS is not the issue here, it seems the D3 software has two problems:
1 the Battery and Data Manager service shouldn't crash like that.
2 it should return the proper settings if it does.
If I had the chance to do it all over again (knowing what I know now), I would have said send me an INC2 as a replacement. I honestly figured it was a phone hardware problem and the new phone (under warranty) would fix it.
Honestly, I am completely disappointed with this device. That may change when root is obtained and I can get rid of the poorly written trashware that seems to plague this phone. But right now I'm most disgusted with the fact that it doesn't work right and Motorola couldn't care less, even though it's their sofware that is the problem.
I have pruchased my last Motorola product, and am not holding my breath that Motorola will either care or fix their problem. I am certain the future rooted ROMs will be able to transform this lagtastic, glitch-ridden, battery pig into the elegant piece of hardware it has the potential of becoming.
Sorry Moto, sometimes the truth hurts.
Thanks for the support that it isn't only my phone or service area.
Others please +1 as you experience it. The issue is logcat documented and now confirmed on at least 4 devices.
Sent from my DROID3 using XDA Premium App
I have this issue as well. Now that we have root, do you have any ideas on how to resolve it?
This is the response I received from Motorola. They need to get a move on with a fix for this huge goof up.
"Thank you for reaching out to Motorola.
We apologize for all the inconvenience and appreciate your patience. The Support Engineers have been made aware of the issue with the "Data Roaming" feature of the phone; and there are currently working on a possible resolution for a future update. You will need to manually change the roaming option back until fix is available. The Support Engineers have not provided an ETA on when this will be available.
If you have any additional questions or concerns please contact Customer Care at (800) 734-5870."
blkwlf said:
I have this issue as well. Now that we have root, do you have any ideas on how to resolve it?
Click to expand...
Click to collapse
The latest developer update, which is currently in soak testing, has fixed the issue for me.
No formal release date yet on the over the air (ota) version's release date, but I would expect out in the next couple of weeks as long as everyone else had the same results I had with the test update.
Update will upgrade system version from 5.5.959 to 5.6.890, and the baseband radio will be updated at that time as well as the kernel.
So there does seem to be a fix, despite the terrible customer service at Motorola. Honestly, it sucks! I had this update last week, and I'm sure somebody knew this was intended to fix the problem. Not once has Moto asked for information or applied for releasing a phone that was not ready.
Instead, we got canned bot responses and the general feeling that Moto just doesn't care now that they have our money. It is really sad.
Lets hope Google can straighten it out.
Fingers crossed. Though now that we have root, and a custom recovery possibly by week's end; I could care less about Moto. My next phone won't be Motorola...fool me once, shame on you; fool me twice, shame on me.
Sent from my rooted, de-bloated, test-updated DROID3 using xda premium
wattnxt said:
The latest developer update, which is currently in soak testing, has fixed the issue for me.
Click to expand...
Click to collapse
I have also flashed to 5.6.890, re-rooted and de-bloated. So far, the new radio has done nothing to help my issues with the data roaming becoming disabled. Have you tested the new software under the same conditions as the old?
I may have to retract my last statement... my phone did auto disable the Data Roaming once after updating, but since then it has been fine. Hopefully the update truly did fix it!
Sent from my DROID3 using XDA App
I have purposely tried to get the setting to fail. Same result for me as you saw; I got the same old warning once and have not seen it again in over a week now.
For me this was huge, as it failed 20 plus times a day at work. All I had to do was walk down one specific corridor, and by the time I got to the other end my setting would have been unchecked. So going a week with it staying retained (in global mode too by the way) is monumental proof for me it is fixed.
Now I have seen this on the D2 global twice this last week. They don't have a fix yet either, but technically this one isn't official until it's pushed ota.
Good luck all. More news as I have it.
Sent from my DROID3 using xda premium
I can't STAND this problem! Happens to me every day at work. Heck, even if I had a widget button that I could turn on the data roaming with from my desktop would be better than having to go into settings everyday
Annoying!
Baconstrip said:
I can't STAND this problem! Happens to me every day at work. Heck, even if I had a widget button that I could turn on the data roaming with from my desktop would be better than having to go into settings everyday
Annoying!
Click to expand...
Click to collapse
So... do the update. You won't regret it
blkwlf said:
So... do the update. You won't regret it
Click to expand...
Click to collapse
I was thinking about it, but I was hoping to wait until it's officially released. Taking longer than I expected
Still happening in 5.6.890
I'm also suffering this very annoying problem, and have found no solution for it.
I'm using stock XT862 5.6.890 and I need to re-enable data roaming 20 times a day. I use a carrier in Spain that has very little owned towers so it's doing national roaming very often. Every time I switch from an owned tower to a roaming tower, I get the "Data roaming is disabled" notification and need to go to "Battery & data manager" -> "Data delivery" to re-enable it.
I have searched A LOT and tried all solutions I have seen, i.e. modifying build.prop in a myriad of ways, but it still happens.
I have also tried Minimoto v1.7 which has XT862 5.7.906 but it's even worse: It still happens but that ROM has stripped out Battery & data manager so I can't even enable Data roaming. A shame because the ROM is really awesome.
Please help a poor soul! :angel:
I finally took the problem in my own hands and managed to make a small app that re-enables data roaming at the touch of a button.
I needs to be installed as a system app for it to work, but it works! :laugh:
You can get it here http://forum.xda-developers.com/showthread.php?t=2165364
So I am already on my second Bionic after the first one stopped working (completely stock btw.) Just picked up the second one yesterday and have not been able to connect to 3G at all for the last 3 hours. I have done 5 battery pulls, toggled airplane mode more times than I can count, switched between CDMA only and LTE a handful of times and not even once has the 3g symbol appeared at the top. Just the phone signal and when I reboot it a triangle for a few second where the 3g symbol is supposed to be. Any ideas? If nothing else I am bringing this one back after work too and reverting to the D1 until something else comes out.
This appears to be a common problem with the Bionic. I am suffering from the same thing and getting ready to take mine back also, but I dont think it will fix anything.
Some on the forum have tried a fix outlined earlier on the forum that involves pulling your battery and SD card, then sliding your SIM card in and out repeatedly, which theoretically creates a better connection between the SIM card and phone. I have tried this and it did not work for me, but others have had success.
Verizon should extend the 14-day return period until after the supposed October/November patch is released.
Sent from my DROID BIONIC using XDA App
Took my Bionic onto the local Verizon store, and the tech guy wanted to try a new SIM card and see if that worked, because I still have a week left of the 14 day period. I was willing to try it, because I have nothing else to loose.
So far, I haven't had any drops, but it has been only 4 hours. however, I would have experienced several by now, so hopefully it was fixed.
I find this odd because only the 4G is controlled by the SIM card, and you said you were having 3G issues?
In any case, my 3G drops sometimes, but a quick airplane mode ON, airplane mode OFF always works. I might take it in and say you had this help your case though, and see about getting mine looked at.
Lsdozer said:
Took my Bionic onto the local Verizon store, and the tech guy wanted to try a new SIM card and see if that worked, because I still have a week left of the 14 day period. I was willing to try it, because I have nothing else to loose.
So far, I haven't had any drops, but it has been only 4 hours. however, I would have experienced several by now, so hopefully it was fixed.
Click to expand...
Click to collapse
Well, the problem isn't fixed. It started shortly after I posted about the SIM card. This is getting frustrating.
I guess the next step is a new phone.
I'm having the same issue along with horrible data speeds for both 4G and 3G. My down speed for 3G is sometimes as low as 50kbps, and my down speed for 4G is 1.5mbps. That is also with apparently "full" signal strength.
The 14 day return/exchange policy is thursday for me so I'm thinking about going in and having them exchange it. I'll probably also point out the headphone issue since everyone seems to be having that one. There shouldn't be a problem right?
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
nk7600 said:
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
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Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
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Welcome to three UK
Sent from my HTC Incredible S using Tapatalk 2
Wow a lot of hate for 3. I am using the one on the 3 network and do not have any problems whatsoever. I get consistent good speeds between 3 - 10 mbit/s without any of the issues described.
I am in London which is very congested. I am using an unlocked htc one and not a phone provided by 3 so it is possible that it is something to do with 3s Rom. But i think it is much more likely just a bad device and you should get it replaced.
It is definitely not a "known issue" with the phone or we would have heard a lot more about it on these forums.
Sent from my HTC One using xda app-developers app
Exactly! Hence this thread. Im also based in london and this issue happened in any locations i been too! Im torn between staying with them or getting it replaced.
If getting it replaced i will lose the 7 day cancellation period.
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
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& tbf, mine doesn't just happen on peak times either. When I worked for O2 in Pay Monthly, I used to advise customers thats why they have a fair usage in place to prevent data connection issues. Unlimited Data on O2 used to be around 2GB/3GB & anyone who used to go over a lot used to get a text to let them know of cut off there data connection for that month. I left O2 a year ago after working for them for 2 years in Customer Services in Pay Monthly, so know a fair bit about signal & data & why there's generally a fair usage in place.
Three are VERY good at marketing themselves as All You Can Eat but as more people jump onto Three's network, the more you will have data issues. What Three have said is complete crap as my fone is sim free with no bloatware & its all due to there network & NOTHING to do with what fone you have.
I am on Three's Pay As You Go £15 300, 3000 Texts & All You Can Eat Data which Includes Tethering. Soon, Three will have to either cut back All You Can Eat or build more on there infestrure...
i would suggest its a problem with the '3' device. I am on a sim only plan with '3' and using a sim free device i purchased from phones4u, the phone works fine with only the occasional slow connection which i personally put down to congestion. I am in Wiltshire and generally get around 3 to 15mb download depending on time of day and amount of traffic on the network.
Never had a problem with my one on 3! Although in Milton Keynes today it went to Roaming!!!!!!!! Still worked (roaming was turned off) off to London next week so will see what happens with mine. Still mega impressed with the phone...
No issue with my 3 device in Essex and London, although do have issue 40 floors up but I expect that!
I'm on a SIM free device with Three. Never had a data problem yet and have excellent speeds.
Sussex.
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mareen77 said:
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
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Have you tried
1. Check the APN settings (try to delete and add again manually)
2. Set mobile network to 3G only (as opposed to the 2G/3G/LTE option)
Here I get barely 200Kbit/sec down and a megabit up, HSPA+ 21.6Mbit
In the next town I get 15+Mbit down and over 2 megabit up, again HSPA+ 21.6Mbit
Massive difference, and consistent with both places too. Three acknowledge the congestion issues and claim engineers are looking into it, but its been months.
Same speed on T-Mobile here so it's probably a MBNL site...no idea who to complain to tbh!
I get 10-20 mb dl speeds on Birmingham, never had any issues, don't really get the three hate. Been with them for 5 years.
Sent from my HTC One using xda app-developers app
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
Snapperstan said:
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
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with ee its a totally different problem, there is a thread on it somewhere, its basically when you switch between 3g and 4g its cuts off,
have a look for the thread
I'm on Orange (although the phone usually shows EE) and I'm seeing this too.
If I leave my house, quite often as soon as the WiFi disconnects, I don't get a data connection. Again, I have the little "H" or "3G" displayed but I need to hit airplane mode on/off to wake it up.
Starting to wonder if it's a handset issue... I'll see if I can run some logcat next time I'm moving around. Doesn't do it all the time, if I leave work, then the wifi > H transition seems fine.
Thanks for the info guys. I used to be with three when they actually entered UK and their service was really good back then in my area. So i think this problem lies with the handset i think. Im going to pop into store and see what they say. Im just worried that if i do get a replacement it will have gap and power button problem reported by other users.
no issues at all, oldham
OK, decided to stay with three but they have promised me to replace the handset. So nice of them. I can only do this Monday as I dont have all of the paperwork with me.
I will keep you guys updated with how my new phone gets on.
Just got the Amber Update on my Lumia 920 device (second phone). Now my local scout isn't working at all.. Is anyone else encountering this same issues on their AT&T Lumia 920? My friend had this same issue which prompted me to find out if others have this
Same here, and just noticed after viewing ur post... Hope they plan a follow-up for this... Now I feel like I have to re-tour all of my OS features to see if there are any other flaws...
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I tried with another coworker and his local scout isn't working either. One thing I urge everyone to do is to test their data... The guy that I'm referencing in the first post had an issue with his data just randomly not working (even after toggling airplane mode and reboot) and he had to use the access point software and set to AT&T LTE 1. For some reason the update left him on the AT&T 3G access point.
I will keep an eye on this... My device is carrier unlocked (which has its own set of issues) but I keep it on automatic - and it hasn't defaulted elsewhere as of yet... This might be why i haven't noticed a data issue yet tho... That being said, I will need to monitor the network data settings to make sure that my device either stays where it is supposed to (given situational circumstances) or remains on auto (if that is optimal for my location)... I appreciate the heads-up, and please keep us posted with any other discrepancies - I will do the same...
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