Related
Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic
I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.
This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen
I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
Click to expand...
Click to collapse
Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert
I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.
Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....
This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8
Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.
Well, I have a MDA III from T-mobile.( better known as a HTC kaiser)
The problem is that the phone randomly shuts down totally automatically.
It does not make any differrence if the phone is in my pocket or on my desk or when I'm on the phone with somebody, it just shuts down without reason.
And the number of shutdowns is increasing each day. Some days even up to 10 times. Sometimes it does not even start-up when I press the power-up button.
The phone has been for repair 2 times and the repairservice keeps repeating that they cannot find any problem. I bought new battery for the phone and still encounter the same problem. specs: windows mobile 6.1 and totally set back to the factory settings.
I hope that somebody can help me out with my problem?
many thanks, lexio
lexio said:
Well, I have a MDA III from T-mobile.( better known as a HTC kaiser)
The problem is that the phone randomly shuts down totally automatically.
It does not make any differrence if the phone is in my pocket or on my desk or when I'm on the phone with somebody, it just shuts down without reason.
And the number of shutdowns is increasing each day. Some days even up to 10 times. Sometimes it does not even start-up when I press the power-up button.
The phone has been for repair 2 times and the repairservice keeps repeating that they cannot find any problem. I bought new battery for the phone and still encounter the same problem. specs: windows mobile 6.1 and totally set back to the factory settings.
I hope that somebody can help me out with my problem?
many thanks, lexio
Click to expand...
Click to collapse
Mine did that also, even though the " new " battery I had bought for it was only 3 months old. I took a chance, and bought another new battery and have not had the problem since.
Hey
I have an issue with my HTC DREAM from Rogers. I purchased an HTC DREAM with the 911 update and My phone randomly shuts off and the only way to revive my phone is by taking out and incerting back the battery in. I've had Rogers send me a replacement and Im getting the same thing. Im using a Pdair Black Aircraft steel case spicifically for the G1/HTC dream. Any solutions. The batteries are new
Uhm, ask in the Dream forums?
Hi there, hoping some of you guys can help. I have a Samsung Galaxy Note that will currently not boot in any way (normal, download or safety mode), wondering if anyone knows what could have caused this or how it could be fixed?
It started a couple of weeks ago when I was watching a YouTube video in the morning. The phone had been fine previously, and the alarm on it woke me up, the YouTube app worked fine, I selected a video and started watching it. About halfway through I needed to exit out of the app to to get to my bus ticket app, but the phone wouldn't respond to any input. The touchscreen wouldn't react to let me pause the video, the volume buttons wouldn't allow me to turn it up or down, the home button wouldn't take me back to the home screen, the screen wouldn't lock, and holding the lock button didn't bring up a menu to turn it off. Because I was in a rush I was forced to take the battery out of the back of the phone and reinsert it to get it to reboot. Then when I turned it on it got stuck on the Samsung screen for about 5 minutes until I decided it wasn't going to go any further and took the battery out again.
Since then the thing won't start at all. I've tried two different batteries with it, and neither makes any difference. The batteries both get warmer when charging, which I think means they must be holding a charge. I'm not sure what else to do. It was running the Android OS and has never been flashed or anything dodgy like that. Can anyone help?
Thanks for your time.
If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,
kazuna69 said:
If it is unbootable at all, I think it's a hardware issues,
overheat do can cause' cpu to fry (what happen to mah PC, I think same for phone SoC)
XD
I would suggest you to go for warranty if still valid,
Click to expand...
Click to collapse
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.
Foyfluff said:
Thanks for the advice, sadly the warranty has expired as the phone is nearing on three years old now (the warranty only lasts for 2 years I believe). I was just wondering if anyone has any ideas before I have to take it to a repair place and pay for it or shell out for a new phone.
Click to expand...
Click to collapse
well, I would suggest to keep it as token or put as memorial, :victory:
me myself keeping this phone coz' it look awesome :silly:
anyway, best is to buy a new one, repair it probably cost even more,
p.s.
I've planned to buy nexus 5 anyway, if possible 6, lol :silly:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
Click to expand...
Click to collapse
Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
Click to expand...
Click to collapse
I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
Click to expand...
Click to collapse
Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Click to expand...
Click to collapse
Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
Click to expand...
Click to collapse
This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
Click to expand...
Click to collapse
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
Click to expand...
Click to collapse
The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
Click to expand...
Click to collapse
This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Click to expand...
Click to collapse
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
Click to expand...
Click to collapse
Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good:
Problem: Samsung galaxy note 9 screen started flickering green occasionally for about a week then after that it went completely green and could barely see anything on the device until it just went completely black screen then green again.
https://www.sammobile.com/news/more-users-facing-green-tint-display-issues-different-galaxy-devices/
I have seen a large number of posts posted on other websites, and many users sent to the Samsung community, but the posts were deleted by the community administrator. This is a global error! I have lost my patience with Samsung and called the after-sales customer service. The customer service only asked me to take the after-sales test. Modern people's life is almost inseparable from the mobile phone. Now my mobile phone display is almost unusable. This is Samsung's own wrong firmware. As a result, after I updated the October patch, the error was not fixed! My work life has been affected! Samsung has not yet acknowledged the problem and has not actively responded to it. Samsung Note 7 has experienced a battery explosion, and now the screen of Note 9 starts to flash green. Samsung is really bad! Even so, the Samsung community manager deleted a lot of feedback about the screen turning green and flashing. I think Samsung’s attitude is problematic! Samsung exploded in note 7 and lost some fans. Now Samsung is not actively fixing the issue of the screen turning green! Caused me to dislike Samsung!
From what I've heard the screen need to be replaced. Buggy software update caused it to damage but samsung is playing dumb by denying it. The screen replacement would cost more than half of the phone's price.
Rosli59564 said:
From what I've heard the screen need to be replaced. Buggy software update caused it to damage but samsung is playing dumb by denying it. The screen replacement would cost more than half of the phone's price.
Click to expand...
Click to collapse
Yes, I went to the after-sales service to confirm, the screen needs to be replaced! Users need to pay for Samsung's wrong firmware!
I will never buy anything from Samsung again!
pichai said:
Yes, I went to the after-sales service to confirm, the screen needs to be replaced! Users need to pay for Samsung's wrong firmware!
I will never buy anything from Samsung again!
Click to expand...
Click to collapse
I have same problem,this is shame of Samsung to not be interested for this problem, and this is my last samsung phone for ever!
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
The problem is that I have a broken screen and then it always stays green, or it is not the screen, as in this case and if you turn it on in one way it is green and if you turn it on in another it is fine. perhaps it is a case of planned obsolescence
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
This didn't work. It seems a new screen is required. This will be my last samsung for sure... Fisrt, the bad ROM with the Note 4, now this.
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
I have this issue with my Samsung Note 9. I searched the internet and found this post. I followed exactly what was said here and this definitely works. It solved my issue., no more green tinted screen. Now I just need to get out of the habit of using the physical button on the side of the phone for turning "on" my phone. Hopefully Samsung will fix this issue soon so we can use the phone as intended, but until then, thank you for helpful information and finding a solution to the problem.
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
It's a great solution. To all those who are saying that it's a hardware issue, it's not. Samsung messed it up and the service centre guys are brainless and uneducated enough to not know that.
I would like to propose a better solution - instead of tap to show and then force clicking the home button, you can set always on to permanently show and choose the home button option. That way, you will only have to press the home button and won't have to go for the extra procedures.
Again, this method is just a modification to the original hack and kudos to the editor for thinking that way!
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
Worked for me. Thank you!
This is not only a software issue.
Only solution to change your display.
Rule #1 if your OS is fast, stable and fulfilling its mission...
Do Not Update!
This goes double for carrier phones. AT&T for example will wreck your phone with their later updates.
With Pie and above security isn't an issue unless you do something stupid. Don't get sucker in by scare hype.
Always redundantly backup critical data to at least 2 hdds and always be ready to reload. Reload if you can't resolve a malware issue asap. Cover your ass...ets
Your Sammy will run well for many years if you leave it be
defilante's method worked for me. However, if I am on the phone and need to use another app after the screen has gone to sleep, I have a green screen again. In other words, doing phone calls, I can't access any other app and see it. Once the call is over I used the method mentioned and clear screen again.
Not a Note 9 or S 9 but I got the same issue with Note 10 plus 7-6 days ago and I couldn’t go to a service centre to fix it. now the green screen issue is gone. I don't know how but it's totally gone. I just used the device usually with that green screen error around 4 - 5 hours per day (but stopped all the heavy works and reduced screen brightness too.) and yesterday evening I saw the green screen had gone when I unlocked phone. so my advice is just give it some time to check if it'll be restored and fixed.
In case if it's fixed don't use the phone heavily as you did before (If you've used heavily) and use it under low brightness (don't maximise it).
I got the same issue one fine day and even the device reset option did not work for me.
THe only option which works is to keep the "Always on" screen activated and unlock through it. Anybody saying ITS A HARDWARE ISSUE, must be able to answer that why the hardware works fine if unlocked via Always on screen and not when unlocked normally.
Its a temporary measure and the problem is very irksome. One side I have to live with an additional battery drain of Always On screen now. And on the other side, the issue still persists if I get a call from someone as the screen is green and totally unreadable (especially under sunlight)
Did anyone try a Custom ROM and got this issue fixed? I am going to try custom rom only for this issue and thought of checking here just in case.
When people buy sammy phones at sucha high price, the expected device life has to be much much more compared to Chinese phones, else why pay such high premiums.
banjara said:
I got the same issue one fine day and even the device reset option did not work for me.
THe only option which works is to keep the "Always on" screen activated and unlock through it. Anybody saying ITS A HARDWARE ISSUE, must be able to answer that why the hardware works fine if unlocked via Always on screen and not when unlocked normally.
Its a temporary measure and the problem is very irksome. One side I have to live with an additional battery drain of Always On screen now. And on the other side, the issue still persists if I get a call from someone as the screen is green and totally unreadable (especially under sunlight)
Did anyone try a Custom ROM and got this issue fixed? I am going to try custom rom only for this issue and thought of checking here just in case.
When people buy sammy phones at sucha high price, the expected device life has to be much much more compared to Chinese phones, else why pay such high premiums.
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So the display completely normal when you run it like this? If you have the tap on AOD option, it should use little battery.
Try not using the lock screen at all. I double tap on/off always.
With its millions of semiconductors throughout it could still be a hardware issue. Ever wonder what happens when just one fails?
You maybe bypassing the damaged pathway...
blackhawk said:
So the display completely normal when you run it like this? If you have the tap on AOD option, it should use little battery.
Try not using the lock screen at all. I double tap on/off always.
With its millions of semiconductors throughout it could still be a hardware issue. Ever wonder what happens when just one fails?
You maybe bypassing the damaged pathway...
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I dont have enough knowledge on this subject to either completely agree or disagree with you.
Let me try few custom ROMs and old official firmware versions and then I will be able to say anything conclusively.
Cheers!
banjara said:
I dont have enough knowledge on this subject to either completely agree or disagree with you.
Let me try few custom ROMs and old official firmware versions and then I will be able to say anything conclusively.
Cheers!
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If the original stock firmware doesn't function as it once did, then the hardware state has changed.
If you can avoid using that pathway with different firmware than the defect is irrelevant.
It's rather interesting but it's just a guess on my part.
Are there any redundant pathways? Self healing for any circuits other than flash memory cells? Don't know but I suspect not.
Pretty amazing these devices last as long as they do.
brandon2001 said:
defilante's method worked for me. However, if I am on the phone and need to use another app after the screen has gone to sleep, I have a green screen again. In other words, doing phone calls, I can't access any other app and see it. Once the call is over I used the method mentioned and clear screen again.
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My wife's Note 9 has had this problem since mid-2021. I bought her a Pixel 6 as a replacement. Always-on display indeed works but as you said, once you're on a phone call, you in trouble again. Amazing Samsung has totally ignored this - I guess the phone is old enough to pretend like this problem doesn't exist.
Adding my experience to the mix. Bought my unlocked Note 9 (512GB) the week it was released. Never had a problem until 2-3 months ago. Started having an issue with an app not recognizing that it was paid for so I did a factory reset for the first time since I purchased the phone. After the reset, boom, green screen just like everyone else and the same workarounds work as well. Doesn't feel like a hardware issue and Samsung/UBreakiFix have been no help. Samsung really needs to step up quick because I'm getting ready to go out and buy an iPhone 13 Pro Max.