[Q] [Solved] Broken power/unlock button? - HTC Incredible S

Hello everyone
I've had my incredible s for about 9 months now
All of a sudden, my power/unlock button has lost its clickiness.
I have to really press it hard, and it just mushes in, without any feedback.
Its lost its responsiveness too
My question is, has anyone got this problem as well? I didn't drop it or anything.
do I need to take it back to be repaired?
Thanks in advance!

markj338 said:
Hello everyone
I've had my incredible s for about 9 months now
All of a sudden, my power/unlock button has lost its clickiness.
I have to really press it hard, and it just mushes in, without any feedback.
Its lost its responsiveness too
My question is, has anyone got this problem as well? I didn't drop it or anything.
do I need to take it back to be repaired?
Thanks in advance!
Click to expand...
Click to collapse
Mine has been like that since new.
Sent from my HTC Incredible S using XDA App

Mine used to click, now it just mushes.
So yours has always mushed, even with the back cover off?
I'm thinking about taking it back to my carrier store and see what they can do about it.

markj338 said:
Mine used to click, now it just mushes.
So yours has always mushed, even with the back cover off?
I'm thinking about taking it back to my carrier store and see what they can do about it.
Click to expand...
Click to collapse
Did you ever find out about it. I'm thinking of contacting HTC about it and see if they will fix it. Its really annoying I can only turn my phone on when I hold it in my right hand as no other way works.

markj338 said:
Hello everyone
I've had my incredible s for about 9 months now
All of a sudden, my power/unlock button has lost its clickiness.
I have to really press it hard, and it just mushes in, without any feedback.
Its lost its responsiveness too
My question is, has anyone got this problem as well? I didn't drop it or anything.
do I need to take it back to be repaired?
Thanks in advance!
Click to expand...
Click to collapse
I noticed this happen within a couple of months of usage with my IncS. Didn't bother me much so I did not fuss about it.

Send it to HTC, they will fix for you. My friend has done this.
Cheers...

Im a bit worried that they will look at it, it still works just not as well, and think I am being too fussy. I think it is getting better though, any worse and I will take it back.
Virtuous Affinity now has volume unlock so I use that now
Thanks for the responses guys

markj338 said:
Im a bit worried that they will look at it, it still works just not as well, and think I am being too fussy. I think it is getting better though, any worse and I will take it back.
Virtuous Affinity now has volume unlock so I use that now
Thanks for the responses guys
Click to expand...
Click to collapse
Yeah I might just wait a bit longer and then send it in to be fixed if it gets any worse.

Mine is a bit tricky too, this the only thing that keeps me away from unlocking and flashing ics...

bob8x said:
Mine is a bit tricky too, this the only thing that keeps me away from unlocking and flashing ics...
Click to expand...
Click to collapse
You can always s-on again if it starts to get worse
I will wait until I dont need my phone everyday and then will send it to be fixed. They don't give you a replacement do they?
This issue must be a design flaw as we all have the same problem.

markj338 said:
Hello everyone
I've had my incredible s for about 9 months now
All of a sudden, my power/unlock button has lost its clickiness.
I have to really press it hard, and it just mushes in, without any feedback.
Its lost its responsiveness too
Click to expand...
Click to collapse
You are using affinity, use the built in virtuous tweak to unlock with volume rocker. That might keep your power button working longer.

I recently bought a phone (3 months ago..), a IncS..., I didnt know these problem with the power botton, what a problem...
Me power botton works fine in these time, but now I will began to get some monney for change all the phone

i just sent my phone back to HTC so they can repair it. I will report back on here when they give me my phone back to see if it has been fixed.

incrediblealex said:
i just sent my phone back to HTC so they can repair it. I will report back on here when they give me my phone back to see if it has been fixed.
Click to expand...
Click to collapse
Did you make it s-on and stock??

markj338 said:
Did you make it s-on and stock??
Click to expand...
Click to collapse
Yeah I did I followed this guide to do it and worked really well
http://forum.xda-developers.com/showthread.php?t=1359555

incrediblealex said:
Yeah I did I followed this guide to do it and worked really well
http://forum.xda-developers.com/showthread.php?t=1359555
Click to expand...
Click to collapse
So you sent it back completely stock?

markj338 said:
So you sent it back completely stock?
Click to expand...
Click to collapse
Yes it was stock htc sense rom. I don't think they will know it was s-off and hopefully they don't update it to the latest hboot

incrediblealex said:
You can always s-on again if it starts to get worse
Click to expand...
Click to collapse
I should pass though htcdev to unlock, tacoroot seems to not working ...
BTW removing the sd I noticed that without the back panel the power button have a more "natural" feeling and responsiveness, it seems like that is limited by the back cover..

bob8x said:
BTW removing the sd I noticed that without the back panel the power button have a more "natural" feeling and responsiveness, it seems like that is limited by the back cover..
Click to expand...
Click to collapse
I found that too, but now it's lost all its click and just mushes
@incrediblealex have you got it back yet? And, did you send it to your carrier or straight to HTC?
And it shouldn't matter if they update it, you can always downgrade with a goldcard.

I think that Inc S has a design flaw when it comes to the power button (just like the USB port) and I think this is affecting most of the Inc S phones out there. The thing is, very few people bother complaining about the degraded functionality of the button, as it still does the job pretty well.
My Inc S's power button lost the clickiness within 1 month from purchase...It still works, but not the way it used to.
In my opinion, if you send it back to HTC Service Centre, they will fix it, but it will brake again as they probably use the same part/component to fix/replace the mechanism.
My advice would be to sell the phone, if that power button really bothers you.

Related

need help with warranty! nexus one

ok so these days... i been using RA. alot probably flashing 30 times a day
because of the wifi problem.
the trackball decided to stop working
when i scroll it up it wont work.
scrolling down , left, right works.
(my phone is unlocked) <- i know it avoids the warranty.
so..i decided to take chance and call HTC about warranty
this is what im gonna tell them
that my wifi isnt working
and i didnt find it out till now cause i never used wifi, and used 3G. and recently i canceled my plan and i dont have data plan anymore
so when i tried to use wifi it didntt work , and tell them i already did hard reset and soft reset and even called my router's company and changed the setting of the router and they told me that it has to be the hardware problem of my phone
So, this is my plan
1, call HTC
2, tell them wifi isnt working and its a hardware problem
i have that strange screen touch issuse too when i hold the phone tightly and try to touch the screen it doenst work, and it thinks im touching the bottom of the screen so it goes into menu and dialer when im clicking the middle of the screen, or vibrate cause it thinks im clicking the capacitive button.
3. i'll demand a replacement, and when i send my phone back hopefully it will cover by warranty( i know unlocking the phone avoids the warranty but i know many people have succeded getting replacement eventhough their phone was unlocked)
4. when they receive mine and it turns out its not covered by warranty are they going to charge my 500 dollar.
or find out that my trackball is broke.
what things do that ask? when i call them ? did anyone go through the process? do they require credit card number and all?
bought my phone through craigs about 3 weeks ago i think
lost the number of the seller..( that son of [email protected]#@# told me everything was working when i got it the wifi wasnt working)
EDIT: should i just complain about the screen?
i doubt they're gonna test the wifi and all.
does anyone knows how they inspect their device?
in what awy do i have higher chance getting replacement without issue.
Complain about the screen not working properly which is hardware issue
complain about the wifi <--- could b cause of rooting and messing up idk..
well..i already googled it and trackball isnt covered by warranty..
i have AMOLED screen but..dont really care about if i get SLCD or not..
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
disgustip8ted said:
so just your trackball doesnt work?
just flash everything back to stock recovery partition and all, then call them and say your trackball stopped working
Click to expand...
Click to collapse
i already did but i heard that trackball are not covered by warranty.
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
pwig said:
It wont be a problem. I had trackball problems too and got a replacement by the end of the week. They don't care about your bootloader. Try it. It's as painless as possible. Stop worrying.
Click to expand...
Click to collapse
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
eunkipark92 said:
Thank you i am going to call HTC
I'll keep you guys updated.
Update:1 nov-26-2010 , wow less than 10 min i went through the swap process, and got an email for credit card process. ..Now let's just hope they dont charge me $200 cause i rooted the phone!
Click to expand...
Click to collapse
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
andy2na said:
you need to go back to stock rom. unlocked bootloader is fine, i suggest NOT sending it back without stock rom
Click to expand...
Click to collapse
yup already put everything back to stock. FRG83D
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
mac208x said:
So they send you the replacement first? When u send ur old one do they fix it or do u keep the replacement. The vibrate on mine is screwed up so im thinking of sending it also
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
When u call them, you have 2 choices, you can either do swap or do repair
in my case i did swap. they will require your credit card number
and you will have $530, pending on your credit card, you have to send it back your old n1 if you want the charge to be dropped
or you can just send your n1,which will take longer..
Rather than creating another thread for a similar issue...I am having issues with my power button. Sometimes it takes about 5 tries to get the screen to come on.
My question is, are they swapping with N1's or does the AT&T version get something else? I have heard about someone receiving a Captivate instead and I do not want a branded / locked phone.
eunkipark92 said:
update #2 nov-30 2010
got my replacement from HTC it looks like they sent me a brand new spanking phone
no dusts under the screen, no scratches what so ever, everything works perfectly
, and it looks have it has new parts(which means SLCD)
my old nexus one had dark grey-ish trackball and this one have white-ish light trackball. it looks like the notification light is brighter.
is going to send my old nexus one tomorrow or the day after tomorrow
hopefully they wont charge me.
will update soon
Click to expand...
Click to collapse
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
andy2na said:
just a question, why do people dislike the SLCD version vs the AMOLED? Isnt SLCD better with battery life and easier to see in sunlight?
Click to expand...
Click to collapse
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
eunkipark92 said:
AMOLED produces more vibrant and richer colors and SLCD creates a sharper picture and a warmer tone,
as far as i know amoled is a little bit better in sunlight, not by much. Its not the screen but its how htc makes thier glass.its like glossy and stuff)
and no amoled have better battery life
Click to expand...
Click to collapse
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
andy2na said:
yea, I JUST read the article on engadget comparing the Desire's Amoled vs SLCD:
http://www.engadget.com/2010/09/13/spot-the-difference-htc-desires-slcd-versus-amoled/
I hope I dont have to send mine in now :/
Click to expand...
Click to collapse
its ok most people cant tell the difference unless its side by side
i cant tell the difference..
update #3: dec-02-2010
i have sent out my old nexus one to HTC
and i just got a mail from them saying they have received my n1 and is in process of inspecting
we'll see how it goes, hopefully they wont charge me
update #4
service is complete. they didnt charge me
update #5 dev-04-2010
sold my nexus one now have mytouch 4g. bye guys

Cappy turns itself off

Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
smithisize said:
Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
Click to expand...
Click to collapse
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
diablo009 said:
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
smithisize said:
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
Click to expand...
Click to collapse
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
diablo009 said:
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
Click to expand...
Click to collapse
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
smithisize said:
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
Click to expand...
Click to collapse
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
diablo009 said:
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
Click to expand...
Click to collapse
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
smithisize said:
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
Click to expand...
Click to collapse
Thanks Smith. When u get ur replacement I would recommend u wait for 3-4 days, confirm it does not have sleep death or charge death issues, and then apply screen protector.
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Will do, if I even get one this time around. We will see...
Thanks again!
Regards
Smith
I have a 1008 build phone and I'm hoping to exchange mine within the week. I flashed back to stock with Odin 1Click on Tuesday and I noticed it isn't entirely the same as when I bought the phone. There are some default apps missing, QuickOffice for one. Anyone have ideas?
avgjoegeek said:
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Click to expand...
Click to collapse
Hmm. How would I get it to repeat lol, charge it all the way and wait? And do you think they would really sit there and wait for the battery to charge to 100 to test or just swap?
Regards
Smith
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
+1
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
diablo009 said:
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
Click to expand...
Click to collapse
Great, thanks. That is all I needed to hear. Hopefully returning it today. Then as long as I can use the three-button mode to get into download and recovery, I think I'm going to try flashing my first ROM bundle.
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
trekie86 said:
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
Click to expand...
Click to collapse
Yes. AT&T person is right. After multiple exchanges, my 4th n current phone is a 10.07 build, been using for over 2 months now n its been good.

Back button does not work properly

Hi guys,
Ive searched and searched and it seems we do have issues with the back button I've yet to see if it's just a few of us or all of us with this issue. I just gave up my flawless DNA for this phone and I was hoping flashing a Rom with the new ota would fix the issue, That wasn't the case at all. Is it just me or should I just return the phone to att and get another one? In all honesty this would be my first flawed HTC phone.
Sent from my HTC One using Tapatalk 2
Well, we are no alone.
Nirvana Rules said:
Hi guys,
Ive searched and searched and it seems we do have issues with the back button I've yet to see if it's just a few of us or all of us with this issue. I just gave up my flawless DNA for this phone and I was hoping flashing a Rom with the new ota would fix the issue, That wasn't the case at all. Is it just me or should I just return the phone to att and get another one? In all honesty this would be my first flawed HTC phone.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Hey there,
thank god that it's not just me going crazy. Yes there is a flaw with the HTC One back button. I have experienced it few times after about a week of use. I have not decided yet what to do with my phone, I would rather wait and see if the issue happens again and if it does I am returning mine. As far as my tech knowledge goes and how I experienced it, it looked to me more like an software flaw, since the back button only malfunctioned when my phone was in heavy use.
Cheers,
Blaze
The new 1.29 update fixes that. I'm not sure when it'll be available everywhere. I got it when I installed the Android Revolution 7.1 rom today. The buttons are great now.
Alright thanks guys. I'm gong to give Revolution a spin to see if it works.
Sent from my HTC One using Tapatalk 2
Never had an issue with my back button. Phone shipped with 1.29 though.
I have the same problem...let me try 1.29
OK guys, so I went to ATT and replaced my phone... I told the guy that my back button was not working properly and he said it was the first time he had heard that... I said right. I told him to google it, I then also told him about my 2 dead pixels and then he said OK LOL. So far it's flawless well except for 1 dead pixel... will see how that goes lol

Power Button Wake Up Delay

Hello,
Just bought the HTC One three days ago. Everything's been fine with it, until this morning. I barely have installed any apps, I have like 7 pictures, and some music.
Whenever my phone is asleep, or the screen is "off", I hit the power button to wake it up, and seriously, without exaggerating, my wait is anywhere from 3 seconds to 6. I've already tried a hard reset and a soft reset.
Does anyone know the cause of this? Has this happened to anyone else? I can't seem to find ANYTHING on it. I'm aware a little lag is ok, but 5 seconds? Seriously? That seems unreasonable.
Call it a wake up delay, wake up lag, power button lag, power button delay, whatever.
I'm seriously concerned and doubting this phone at this point. I can already imagine the headache its going to be to convince Sprint or HTC its defective.
Go back to Sprint before the 14 days expire.
A lot of us are learning the hard way how bad HTC is, and how little care they have for quality.
When you get a good One, you have a great phone. Like, best in the business. Amazing, even. Good luck getting a good One.
Well, so far I see you guys have a love/hate relationship with HTC. Does anyone have a similar experience with my problem, though? :crying:
sshede said:
When you get a good One, you have a great phone. Like, best in the business. Amazing, even. Good luck getting a good One.
Click to expand...
Click to collapse
*If
I've heard that some people had to go through 5 replacements before they got a device that was only minorly defective.
OP, you have entered the world of HTC (or a lot of Android hardware in general). Now you are stuck in it for 2 years. Take a deep breath, and lower your standards.
Damn. I'm not liking where this is going. I just can't believe no one else has had this problem. I can't find anything on it.
If they don't let you exchange it (which they definitely should), then try rooting it and using a different ROM. Idk if that would help seeing as you're on stock and the ROM should work perfectly
Sent from my HTC One using XDA Premium

Help w/ HTC Incredible S touchscreen

Hi guys,
What do you think is the problem of my touchscreen? There is something like a black thing on the center of my touch and when you start using it there is yellow lining on the side of the black thing? Please help me thank you.
arrancar27 said:
Hi guys,
What do you think is the problem of my touchscreen? There is something like a black thing on the center of my touch and when you start using it there is yellow lining on the side of the black thing? Please help me thank you.
Click to expand...
Click to collapse
Your digitizer has got a problem. Probably the phone is dropped or pressed hard with a heavy object..
Not sure though.
mafie said:
Your digitizer has got a problem. Probably the phone is dropped or pressed hard with a heavy object..
Not sure though.
Click to expand...
Click to collapse
I was thinking I'm just gonna return this phone to the seller and ask for the exchange or refund.After all I just got it last monday.Thanks for your reply though.
arrancar27 said:
Hi guys,
What do you think is the problem of my touchscreen? There is something like a black thing on the center of my touch and when you start using it there is yellow lining on the side of the black thing? Please help me thank you.
Click to expand...
Click to collapse
My incs has that very slightly. It doesn't effect the usage though no? I don't think much can be done apart from replacing parts, I wouldn't worry unless it gets annoying
poondog said:
My incs has that very slightly. It doesn't effect the usage though no? I don't think much can be done apart from replacing parts, I wouldn't worry unless it gets annoying
Click to expand...
Click to collapse
Oh yes it is not affecting the usage of the phone for now.Its just I thought that if I didn't take action on the problem, it will just make things worse in the future after all I'am still a newbie and it is my first time I'm having my phone hehe, but I'm glad to hear your opinion.Thank you
arrancar27 said:
Oh yes it is not affecting the usage of the phone for now.Its just I thought that if I didn't take action on the problem, it will just make things worse in the future after all I'am still a newbie and it is my first time I'm having my phone hehe, but I'm glad to hear your opinion.Thank you
Click to expand...
Click to collapse
Mine is 3 years old I guess it had to have deteriorated over time.. but that said mine is not that bad
If it gets worse though definitely take it back or something
poondog said:
Mine is 3 years old I guess it had to have deteriorated over time.. but that said mine is not that bad
If it gets worse though definitely take it back or something
Click to expand...
Click to collapse
3 years old and the phone was released early 2011? xD
Press "thanks" if I helped you out!
LamboBull said:
3 years old and the phone was released early 2011? xD
Press "thanks" if I helped you out!
Click to expand...
Click to collapse
Whatever, two and a half same thing
I think it is better to return this phone if you sure that it can be returned by warranty:good:

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