After finally moving from Windows Mobile to Android I thought I had left stock programme syncing issues behind...not the case!
I have had quite a few issues with using HTC Sync (3.0.5617) which I think need to be documented somewhere.
2 that I've captured are:
1. Not working at all with WinXP device: HTC recommendation after uninstalls/installs etc was to use an alternative syncing solution (hmmm....)
2. "Failed to mount/unmount Storage Card (1020)" when connecting to usb and HTC Sync: tried the safely unmount device option (seen elsewhere on XDA-developers) to no avail, then - soft reset (no joy)...still getting error & trying to resolve......
3. If trying to sync calendars accross 2 x PC's using the Velocity as the common sync then duplicates just keep poping up in Calendars......
Just wondering if anyone else is having issues with this very unreliable software?? Any luck with solutions?
Perhaps this is a case of really crappy software just not really thought out yet???
Comments sought........
I hate HTC sync. Doubletwist is the way to go for transferring media.
Sent from my HTC PH39100 using xda premium
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I recently purchased a HTC Dream on the Rogers network.
I've been having a hella time trying to get it to sync using HTC Sync (it just won't recognize the phone). That being said I can mount the SD card and copy files to it with no problems.
Funny enough, when I turn on my Sony Ericsson K850i (previous phone) HTC sync on my computer pops up recognizing it, and asking if I want to sync with it.
I guess the main issue is that I want to upgrade to the new build, to fix the SMS timestamp issue (unless there is another work around?)
TIA!
I cannot get my new HTC Vivid (4 hours old) to sync with my PC. I downloaded and installed the latest HTC Sync file from this site. I opened the HTC Sync and got a screen that said no device was connected. I plugged the USB cord into the PC and into the Vivid. I responded to the screen by selecting the HTC Sync option. A screen displayed saying that the unit was synchronizing. While this was going on, the Vivid went to sleep. When I started it up again, the screen said the sync was disconnected. Since then, I have tried several times to make a connection and I always get a message on the Vvid that it cannot find HTC Sync on the PC even though it is running. If I cannot sync to my PC, the Vivid goes back to AT&T.
Works fine for me man. Reboot your comp. Often the driver won't take first round.
Sent from my HTC PH39100 using xda premium
I had tried rebooting once, but I did it again. Still got the message from the Vivd that it could not find HTC Sync. Then several minutes later, I looked at the screen and the HTC Sync program was sitting there waiting for me to enter my device name and configure the settings. I must have been closing the program too soon, assuming it was not working. Unfortunately, it does not appear to be able to sync my Outlook tasks or notes, only my calendar and contacts. And somehow, I have each contact twice. Oh, well. Thanks for your response.
Download HTC Sync
Try using the download link here: http://www.htc.com/www/help/
I had problems myself but after installing the universal version of sync, my computer automatically detected the Vidid. Of course a reboot was needed Good luck.
Hi All,
Had my HTC One delivered first thing this morning (ordered yesterday @ P4U and arrived in Saturday post so mucho chuffed with them) but I have a problem with connecting the device to my laptop.
I'm transferring across from an iPhone and therefore need HTC Sync to do the full transfer of everything to the new device.
Downloaded HTC Sync Manager and connected the phone. The phone show "USB connected" and "USB Debugging Connected" across the banner at the top but then on my laptop it asks to install the driver. Windows is unable to find automatically and when I manually set the drive location as per the HTC Sync Manager install drivers folder it say it cant install the driver.
I've trawled the net but can't really find anything that solves the problem. Called HTC and they weren't much help to be honest and said to just try uninstalling and re-installing HTC Sync Manager (which I've already done 3 times!!!) :fingers-crossed:
Can anybody help? Really dont want to regret changing from an iPhone but after 3 hours and still not being able to connect the blooming phone to get it up and running so I can have a proper play I'm beginning to lose faith
Thanks in advance for any help.
mars2le2 said:
Hi All,
Had my HTC One delivered first thing this morning (ordered yesterday @ P4U and arrived in Saturday post so mucho chuffed with them) but I have a problem with connecting the device to my laptop.
I'm transferring across from an iPhone and therefore need HTC Sync to do the full transfer of everything to the new device.
Downloaded HTC Sync Manager and connected the phone. The phone show "USB connected" and "USB Debugging Connected" across the banner at the top but then on my laptop it asks to install the driver. Windows is unable to find automatically and when I manually set the drive location as per the HTC Sync Manager install drivers folder it say it cant install the driver.
I've trawled the net but can't really find anything that solves the problem. Called HTC and they weren't much help to be honest and said to just try uninstalling and re-installing HTC Sync Manager (which I've already done 3 times!!!) :fingers-crossed:
Can anybody help? Really dont want to regret changing from an iPhone but after 3 hours and still not being able to connect the blooming phone to get it up and running so I can have a proper play I'm beginning to lose faith
Thanks in advance for any help.
Click to expand...
Click to collapse
Hmm, reboot laptop, tried different usb port, you sure usb debugging is enabled? try unchecking fastboot in power options?
Have you tried disabling the debugging
Sent from my HTC One using xda app-developers app
What message do you get installing the driver? And what OS?
For the drivers on the galaxy nexus toolkit on windows 8 you had to boot into a special recovery mode to disable driver verification before they would install... maybe you're seeing something similar?
Thanks for the replies guys. In the end I gave up with my laptop after trying to connect an external hard drive that I'd used in the past and that failed to configure the drivers too...grrrr!!
Ended up borrowing my parents laptap and not surprisingly the phone connected first time. Still took me around 12 hours to copy all the music (using home share) in iTunes to get my music across to my parents laptop. Long hard slog but after a couple of days usage, 100% sure I made the right decision to convert!
HTC sync manager is buggy with windows 8 if that helps...
Sent from my HTC VLE_U using Tapatalk 2
Don't rely on checking for having the latest version of HTC sync using the "Check Updates" from the HTC sync software on your PC. It's not accurate.
Go to: https://support.htc.com/alerts_downloads/en/HTC_Sync_for_all_HTC_Android_Phones
That resolved the issue of my HTC One not being able to connect to my PC.
Hope this helps.
I for ONE have always had issues with HTC drivers and Bluetooth. In my experience their Bluetooth kinda got a little shoty after dual core devices came out but has improved with the ONE. As for drivers been trying to get my device to properly install all day... Windows 7 sync is annoyingly automated and ADB crashes about every thirty minutes with it sometimes less...
Windows xp recognizes my ONE as a camera! Lol my win7 machine reads it just fine. Lol. How do i get it to read normal? Btw, im installimg htc sync right now.
i finally got my one to work on xp by uninstalling HTC sync, installing windows media player and disabling USB debugging then it was recognized after searching the net for time nothing came up till i read multiple forums and added the info together. cheers
Hi all,
had a good search through the forums with HTC sync manager issues and tried things that have solved similar issues but nothing is working for me.
I have an iMac on 10.6.8, htc sync manager and the new HTC One. No-matter what i've tried, the program keeps saying device unavailable, please reconnect.
Please help people
Hello all,
since yesterday I finally got my new HTC One for replacing my HTC Desire HD.
The phone itself is great to work with.
Unfortunately I can not get it to sync with the HTC Sync Manager and my MS Outlook 2010. Although the tool claims to do exactly that. This feature is very important for me.
Got in contact with HTC helpdesk many times but it seems they can not really help me.
I have done almost everything possible (deinstall all HTC items, reinstall them all about 30 times now, remove drivers, root hubs, deactivated viusscanners, ...) but still it is not getting to work.
The last situation I have now :
I installed HTC Sync Manager V2.0.59.0 from their site. When this is installed, the top items "Files" and "More" are greyed out. There's also no place to start any syncing.
***** Sorry, can not show picture as I do not have 10 items yet on the forum ****
When I connect the HTC One phone, a lot of drivers are getting installed.
Unfortunately, nothing happens next.
One thing the HTC helpdesk told me, is to activate the USB Network setting to "Internet pass-through". If I do this and connect the HTC One to my PC, it takes quite some time before it finally gives following screen :
***** Sorry, can not show picture as I do not have 10 items yet on the forum ****
"Either you do not have the latest version of HTC Sync installed on your PC, or another phone is already using internet pass-through on your PC. Please ensure that you have the latest version of HTC Sync and unplug any other phones from your PC".
It is very strange it is talking about HTC Sync and not HTC Sync Manager...
I have no other phone connected.
If I look in the "ALL programs" part of the HTC One, it is showing HTC Sync but with a size of 0 bytes. I can also not clean the cache like is stated by HTC helpdesk.
Can somebody help me in getting this to work for me ?
Greetings and thanks a million for any help.
Davy
Have you turned on usb debugging
Frankly, HTC's Sync Manager is pants. It's been updated so many times lately, I suspect there's an underlying problem with it.
The Original HTC Sync that I used with my Wildfire S worked fine. I then went on to Sync Manager with my One S and it's been a pain ever since.
On the first update, InstallShield deleted old driver files then stalled. I had to go back with System Restore, grab the driver files and save them separately before re-installing.
Yet again, only today, I updated with the new release, which appeared to install fine, but on first run to update Contacts, it froze solid at 30%.
If you can't clean up everything by totally un-installing with, say, Revo Uninstaller on its deepest setting, then possibly following up with CCleaner and installing Sync Manager from scratch again, then forget it and just cut and paste direct from Outlook.
jaythenut said:
Have you turned on usb debugging
Click to expand...
Click to collapse
Yep, did so...
After a few hours on mail, chat and phone, they adviced me to install MyPhoneExplorer !!!!!
MrBean14 said:
After a few hours on mail, chat and phone, they adviced me to install MyPhoneExplorer !!!!!
Click to expand...
Click to collapse
Try going to Settings/Connect to PC/Default Connection Type then choose HTC Sync
harpgtrguy said:
Try going to Settings/Connect to PC/Default Connection Type then choose HTC Sync
Click to expand...
Click to collapse
That options is not even there...
jaythenut said:
Have you turned on usb debugging
Click to expand...
Click to collapse
You sir have resolved this problem for me