So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
hacklerg said:
So for 3 days now i have been reading thread after thread on xda. i cant seem to connect my phone to my computer. Every time i come across a new link to drivers i try it but still no dice.
What happens:
Install Drivers
Phone set to mass storage
plug usb in
mount sd
windows thinks...
USB Device not recognized
Phone: Captivate, stock everything (with ota update)
OS: Windows 7 64 bit
What am i doing or not doing?
I apologize in advance if i have not stumble across thread where this has already been answered.
Click to expand...
Click to collapse
Try uninstalling all the drivers and try one again using x64 (I know you probably did it already, but just confirming).
Maybe try doing a factory reset?
So i uninstalled the drivers using the uninstaller application that came with the download then i deleted the files off the computer.
went to the captivate wiki on xda, downloaded the 64 bit drivers from that link (look exactly the same as the other links), then ran the installer application from that download.
what happened was at the end of the install wizard it said that: "mss install wizard was not completed... install wizard was not succesfully installed samsung usb driver for mobile phones.".
I did however notice that at one point in the wizad it called the driver x86 instea of x64.
i would be lieing if i didnt say i hated samsung right now. o yea and i think at&t too. ha ha
Thanks for the help! : )
so in addition to hours spent on other days, im about 5 hours into trying to make the phone connect today.
it seems worse now, it only sometimes sees a device it cant recognize.
i tried more batches of driver uninstall/installs and i even downloaded the full kies.
nothing seems to make it go. im about to lob this thing across the room. any other suggestions or people with a similar problem?
any help would be much appreciated.
1) Scrub your system again of all Samsung drivers.
2) Go to Samsung Software & Firmware Downloads and get the Mini Kies program.
3) Install Mini Kies, this will install drivers.
4) Set USB settings on phone to ask on connection, Settings>Applications>USB Settings>Ask on Connection
5) Connect phone to computer
6) Select Mass Storage when the phone asks
7) Mount phone to computer, depends on which ROM you are running
8) Report back,
I'm running Windows 7 x64 Home Premium and have no troubles connecting. Hope this helps.
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
hacklerg said:
ok thanks for the tips.
Here's what i did:
Download mini kies from the link (i noticed that there were driver there to but i did not download that link)
Set phone to ask on connection
plug phone into computer
set to mass storage.
mount sd card
computer says "usb device not recognzed"
Mini Kies still says "please connect mobile phone"
i scream!
what do you suggest i do from here?
Click to expand...
Click to collapse
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
alphadog00 said:
Have you tried a rear USB port instead of a front? I don't know why but many have claimed this was the trick. It should not work, but for some reason it does for some.
Click to expand...
Click to collapse
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
One other option that sometimes works: turn on usb debugging in settings/applications/development. Then connect the usb. Pull down the notification window and select the button that says something like "select to copy files...". This brings up a dialogue box asking to mount the phone, and you select that.
Sent from my SAMSUNG-SGH-I897 using XDA App
alright i tried
every single usb port (it a laptop btw sorry should of said that earlier)
and also with and without debugging
computer still says usb device not recognized.
is there any more info that anyone needs? Tried hooking the phone up to a mac also (snow leopard osx laptop) no luck still.
dayv said:
The usb ports on the back of the computer are usually connected directly to the motherboard. The usb ports located other places on the computer are usually connected to the mother board via a secondary card of some type - this adds another level of hardware and software drivers required to make those ports work. Also it is not unusual for some usb to operate at different power levels - often referred to as powered and non powered ports.
So not all ports are the same which is why some people have different results on different ports on their computer.
Click to expand...
Click to collapse
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
alphadog00 said:
I have built many machines and never had a device work on one USB port and not on another.
All my USB devices that require power, require an actual AC adapter -As for unpowered ports - never heard of that. Powered and unpowered hubs yes - but not unpowered ports.
Click to expand...
Click to collapse
First, just to make this clear all usb ports are powered, and so long as they are in compliance with the usb standard they are powered to 5v.
Second, what you referring to with powered/non powered usb hubs is a usb hub that has a secondary power source (ie includes ac power cable maybe) vs a usb hub that is only powered by the usb serial bus via the usb connecter to the computer.
What was referring to in powered/non powered usb port is a technology included in some ports that allows that port to use the power of two usb ports in one port - not sure but I believe it is an ibm technology - which is some times referred to slangly and inaccurately as powered usb
Now the point of my post was to point out even though there is a universal standard for usb - depending on how these ports are actually connected to the serial bus on the mother board will affect they way they perform - ie usb on the back of the computer that is mounted directly to the mother board serial bus vs one connected via a pci card.
And even though you have never experienced differing performance in your usb ports does not mean that it doesn't happen - it is actually quite common particularly with devices that both connect via usb as well as charge its battery via usb.
I currently have a computer with 7 usb ports all of which will connect and work with my wife's ipod - but I have found two of these ports that will not charge her ipod. most likely this failure to charge her ipod is due to the hardware (or the software driver for the said hardware) in between these two ports and the mother board.
In all of the computers you have built have you built any that had usb ports mounted directly on the mother board serial bus that you also connected a usb pci card to allow for more usb ports? I guarantee you if you do this often enough you wil eventually build a computer that has usb ports with differing performance.
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
hacklerg said:
while the info on usb is nice : ) i would very much appreciate any help on gettingmy phone connected. thanks!
Click to expand...
Click to collapse
I'm guessing by now you have tried all your ports, lol. have you tested your phone on other computers and/or with other usb cables?
One thing to try is check and see if there are any driver updates for the usb hardware in your computer. You can usually find these updates with the computer vendor and/or mother board manufacturer support.
Sorry I missed your post earlier about connecting to a mac - when you connected to the mac was your phone in debugging mode?
I don't know if it is necessary to connect to a mac, but to get some linux distros to mount the drives in cappi it has to be in debugging mode and while linux and NEXTstep are different they are in the same family, have the same ancestor. maybe if someone with a mac read s this they can let us know if it is needed.
If you keep connecting to different computer with no luck, try a different usb cable.
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
hacklerg said:
Actually its connecting to a pc. I just tried to connect to a mac wouldn't work there either.
But I've tried all the different combos of debugging and mass storage options it just says it doesn't recognize the usb device.
I have tried a bunch of different drivers and using both kies and mini kies.
Windows 7 64 bit
Laptop
Captivate (stock everything)
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
getting unrecognized usb device is almost certainly a driver issue - what ever kept it from working with the mac is something else.
have you downloaded and installed the drivers dg has linked in his odin 3 one click thread?
Second have you had a chance to check if your computer had any usb driver updates? One of my machines would not properly identify my phone that I tried reinstalling drivers on and I found there was and update for the mother board usb controller - after updating it instantly recognized it.
I am having the same issue with an added twist, which is that some USB ports will rapidly disconnection/reconnect the device to windows even though I havent unplugged it.
I have/had adb working on both my old laptop, and desktop. And like the OP I have spent many hours trying to get this to work. Very frustrating.
Picked up a tab on craigslist last night and when I got home to root and mod it I couldn't get it to connect to my PC.
The drivers would try to install but failed repeatedly. I tried Kies, no dice. I even had a pop-up once telling me I overloaded the USB hub or something.
Also, I can't get it to charge via USB, and can't get it to charge via wall socket unless its turned off.
Any advice? Getting frustrated.
Verizon Galaxy Tab 7" schi800
Windows 7 ultimate 64 bit
Latest drivers and kies version
Sent from my SCH-I800 using XDA App
nobody else is having this issue?
today i tried to continue my blind search for info only to find that either A: nothing happens when i plug my tab into my computer, or B: i get an error from the computer saying something about a power surge on the usb port.
ive been googling for info all day long and cant find a solution. i found a few suggestions...
the only reasonable ones so far:
faulty USB cable. i get the red x in the battery icon when its plugged into the wall or the computer, but it charges when its turned off
Verizon doesnt allow/include Kies. its not there in the usb connection settings, only mass storage and media player. when i select mass storage, i DONT get asked to mount an sd card.
anybody?
Hello XDA developers / forum users,
Finaly I've buyed myself a (very) nice phone: The Samsung Galaxy Note GT-N7000 .
I'm really happy with it, but I've a smal problem with connecting my phone by USB to my Windows 7 64bit computer. I can't get it working.
Not with Kies, not with installing just the driver, nothing seems to help.
Hopefully someone overhere has had the same problem which has been solved already ......
I've searched your forum and also the internet for the solution and/or work arround, but couldn't find anything what helped.
I'm sorry when I've missed the topic on your forum, if so please post the link.
I hope someone can help me out with this isue,
Thanks in advance,
nldark
http://forum.xda-developers.com/showthread.php?t=1424997
Read first few line of main post, you will find both 32/64 bit driver
Sent from my GT-N7000 using xda premium
Thanks dr.ketan for your reaction,
Unfortunately it's still not working ....
By the install procedure it says:
USB Device Not Recognized
One of the USB devices attached to this computer has malfuntioned, and windows does not recognize it. For assistance in solving this problem, click this message.
When I do this it will try to install again the driver, but it says that it has already the latest driver. Nothing helps, uninstall, reinstall.
In the device manager it shows up under Universal Serial Bus controllers as: Unknow device.
What else of suggestions do you have?
Any help would be apreciated .....
I had issues too. Sometimes it would take forever to find the driver and sometimes in errors out.
After you installed Kies. Go to device manager and find your Samsung device. Usually will have the yellow caution triangle next to it. Right click change drivers. Do not let Windows search. I don't know the exact wording off hand but you want to get to the point where windows will let you select from a list of devices. Scroll down to Samsung and select. That's what worked for me.
Hi there again,
With a samsung galaxy s, is connecting easy does it with my windows7 64bit computer.
So in my opinion it really has to do with the driver.
I have also tried to connect to a XP computer (with my note), what also works fine.
Does anyone have an idea?
Sent from my Samsung Note
Uninstall kies, Just reinstall isolated driver.
If you connecting device with Extension cable, remove it, N connect direct to USB slot of main board(back side)
once it recognise, you can reinstall kies.
I'm having problems with drivers too but with the bluetooth driver. My laptop can't recognize my Note's bluetooth. I was able to install the driver before but the problem came up when I reinstalled windows. I have windows 7 x64 home premium installed. I can send and receive files though after pairing, but I need to manually click the send and receive options in my computer unlike before where I can send and receive files automatically.
Thanks Dr. Ketan,
Since I put my USB cable at the backside from the computer it recognized my telephone
I tried this also with an USB extension cable, but as you said already this isn't working!
I tried also again the front USB connector, but with that connector my telephone won't still be recognized, so I buyed a long cable and will use from now on the back side USB connector!
Thanks again for the good work,
No Kies..... AAAAArrgghh
I read so many threads to disable USB debugging, reboot (with/without SIM/microSD), uninstalled all USB and BT from PC (W7-X64) uninstall/reinstall Kies, and still KIES gives me this message not to be able to connect to my N7000.
There was a little KIES update which started to ask for the right phone, but the N7000 was not even listed!. Took me an entire day!
What a nightmare! Al other phones I have used worked like a charm to connect and sync. Here I sit with a 500 Euro Galaxy Note which even does not have my contacts!
To add to this (it being an appropriate thread),
I have Note and win7/64 and connections was fine with Keis installed but not running i did not have any problems until last week, when suddenly i could not read the micro USB card nor copy files from the phone.
After much mucking about, deleting drivers and reloading etc, i stumbled across a thread somewhere that suggested unmounting then mounting the SD card.. this worked.
Note and windows 7 32-bit
it works perfectly with XP Pro (synching and note being recognized).
While I try to do the same thing with windows 7 (32 bit) I does not recognize the note (I have installed the driver from : http://forum.xda-developers.com/showthread.php?t=1424997)
I have dismounted and mounted back the microsd card. Still not recognized. It only says that the driver has been installed, that the usb connection is working fine but the note is not listed in device manager nor I can synch anything.
Any ideas?
Mystic38 said:
To add to this (it being an appropriate thread),
I have Note and win7/64 and connections was fine with Keis installed but not running i did not have any problems until last week, when suddenly i could not read the micro USB card nor copy files from the phone.
After much mucking about, deleting drivers and reloading etc, i stumbled across a thread somewhere that suggested unmounting then mounting the SD card.. this worked.
Click to expand...
Click to collapse
reinstall kies then use a different usb port i too use win 7x64
I have uninstalled Kies wifi and disabled kies air. Which should I reinstall ?
I completely abandoned KIES as it is a nightmare.... for a few euro I bought something called Mobisynapse, which seems to do the job alright, although it is rather simple in its functionality.
(Unbelievable Samsung making nice products but this crappy s/w.)
sayborg said:
I have dismounted and mounted back the microsd card. Still not recognized. It only says that the driver has been installed, that the usb connection is working fine but the note is not listed in device manager nor I can synch anything.
Any ideas?
Click to expand...
Click to collapse
Along the way I've had to play about with several things quite often to get the connection working. See: this (the whole thread discusses this sort of connection issues); in this thread several of the problems I posted turned out to be related to USB ports and drivers.
Basically the variables are, as far as I can see:
- on the device side, USB debugging (see this, third bit) and neighbouring posts, and USB connection mode (see above)
- and on the pc side first the USB drivers, which you have already downloaded. I can make a connection using both Kies drivers (though I tend to agree with Eira007 here about their temperamentality) and Samsung USB drivers. BUT they won't co-exist. I have two separate (multiboot) instances of Windows 7 with Kies on one and Samsung drivers on the other! And then on the PC side finally the USB port you use. The drivers won't work with just any USB port, "kieskeurig" I would almost be tempted to say (sorry, Dutch joke). Most people (as in this thread) stress the importance of using a USB port at the back of the computer. However, in my rooting quest (see above) I actually discovered that connection via a USB port at the back of the computer didn't work but that connection via a USB hub did. So my experience is that with these four variables it's very much a case of "your mileage may vary" as they say, although the experts definitely advise no hub or USB extension cable and a rear side USB port. I would advise you to play around with the variables until it suddenly, magically works, keeping in mind that you can't install Kies and ordinary Samsung drivers together. Also, when removing one driver and installing the other you have to do a very thorough deinstall first (remove all related files and registry references) and a clean reinstall, otherwise Windows will just say, as mentioned in this thread that "the latest drivers are already installed". Incidentally, with Kies the Note appears in Windows explorer as one device, but with Samsung drivers the two SD cards appear as two separate drives. Finally I found that Kies takes a good while to respond and recognise the Note, and sometimes you have to go through the "Troubleshoot device connection" procedure several times before Kies suddenly wakes up and finds the device. (I'm not 100% certain about the label on the button as I'm not on my sync PC at the moment.)
Eira007 said:
I bought something called Mobisynapse
Click to expand...
Click to collapse
Thanks a million for pointing me to this. The reason I went to such lengths to keep Kies was because I couldn't find anything else that would sync my contacts, tasks and schedule with Outlook over USB. I'm going to check this out!
Guys,
I don't understand why we have to install Kies. With my laptop at home, Kies is not installed, it recognizes the phone (internal memory, and microsd) without any issues.
At the office I have Win 7 (32 bit), this is more recent than XP Pro however it does not work.
The Note should be detected without any softs (Kies etc)...
As I said, you don't have to install Kies, but your system does need drivers for the device, be they from Kies or wherever. Windows includes its own versions of lots of drivers, and it may be that your installation of Windows XP has drivers it at least "thinks" are the right ones for the device, whereas your installation of Windows 7 doesn't. And this wouldn't be the first time Windows 7 failed to do something that XP did OK.
I called the Samsung Benelux support yesterday. They told me to turn 2 features on in control panel/applications: Microsoft.NET Framework 3.5.1 (check 2 boxes). Then install Kies and then plug the usb cable. Tried it several times, does not work...
What do you need to do?
Kies = drivers + software to sync Note with PC (among other things);
Just drivers = if you (say) want to connect to your Note with PC Odin.
Kies indeed requires .NET framework if I remember correctly. But if you just need to "see" your Note's file system from the PC (like with PC Odin) then installing Kies is probably more trouble than it's worth.
Mobisynapse, suggested by Eira007 several posts ago, will also have to install drivers to work. I haven't got it yet as I'm still trying to get the website to accept my credit card.
Sorry to ask but what is PC Odin ? What does it do ? I just need my Win 7 laptop to see my Note. Currently it does not. I have tried with/without Kies and Mobisynapse. Still does not work. XP Pro sees my Note without any softs.
Hello,
I'm more convinced that it's drivers problem, but my SIII Mini is giving no signals about connecting to PC while using USB cable, except it's just charging.
USB Debugging is obviously on.
Tried factory reset and installing few "versions" of Samsung usb drivers.
Don't have 2nd PC, nor 2nd cable, but cable was working with another phone (not samsung though).
I'm using Win7 x64.
Odin doesn't see anything either.
There's no SD card in my phone.
Rooting through app doesn't work.
Wifi connections (Kies/Ftp) does work, but i need that to be able to run/debug apps (i'd want to start to develop in Android) - if there was a chance to connect phone without using USB cable to Android Studio/Eclipse, then i could skip USB connection and use that instead. Emulators can't do all the jobs and are running slow on my PC + real phone means i can exactly know how app will work in the real usage.
Last times at reinstalling there was no such a thing, but when last time i've tried to connect my phone to pc and installed drivers few weeks ago, after installation finish, windows was showing in it's "drivers installation processes" that drivers installation failed, because "couldn't find the driver" (if i can remember, but that's what it said more or less).
Traditional question: have you an idea, what could be going wrong here? If need more informations, i can deliver.