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Hi guys,
So finally, the power button issue has got too bad and my N1 is going back for repair with HTC UK. The courier is picking it up tomorrow AM. Anyone know how long I'll have to wait before I get it back?
I'll be playing with my wifes N1 while its away, but its just not the same.
Thanks,
Scarygore.
Hi,
Mine was confirmed received by HTC UK on Wednesday 25th last week. Its still with them, and all the online repair status says is:
"We have completed our diagnostic tests and have a quotation ready for your review."
And then when clicking on this:
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
I phoned customer support on Friday but they were not able to tell me anything at all...
I'm hoping for an update tomorrow.
The repair is for the powerbutton also.
When I sent mine in, it was collected on a Monday and back in my hand on the Friday. Can't fault them.
Was it yours or a replacemet though, cause thats different
It was my phone, repaired.
Thanks for your replies.
The UPS guy picked it up an hour ago.
I going to miss it!
Scarygore,
Any news on your repair? HTC still has mine :-/
Cheers
No news so far, the online tracker says they have recived it but thats all. Anyone know how to get Froyo to run on a Samsung Tocco?
The waiting sucks.
Bakachu did you get yours back, did you have to pay? I got exactly the same message on mine, dont know if I want to phone as have unlocked bootloader. They should repair FOC though as a hardware fault. If not I will complain to my CC company and get them to refund me the phone. This is my second repair as had a dust issue early on.
bakachu said:
"We have completed our diagnostic tests and have a quotation ready for your review."
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
Click to expand...
Click to collapse
I have just got off the phone with HTC UK.
They tell me that they put “quotation” on the tracker until they investigate why the fault has occurred. I should phone back in a few days after the engineer has investigated.
So fairly confident this should be repaired under warranty as the phone looks brand new.
Mines still going under repair.
Numerous calls to HTC end up with a 'repairs take 14 working days' standard line.
However, the status on the web page has changed from 'quotation ready' to 'we are repairing your phone'
Mine was unlocked too, even with a couple of scratches, but there's no way I would accept responsibility for this design flaw. From what I understand, HTC is quite good at fixing obvious hardware issues under warranty on unlocked phones. Even this showed up in a blog a couple of days ago:
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
All this waiting is making me eye up the G2 some more.... mmmm!
Acording to UPS mine arrived at 10am Wednesday. The status changed a week ago on HTC's site to 'we have recived your phone at HTC service centre'. Two days after it actually got there. Since then, nothing.
I would have thought that as it's a known issue they could just send out a refurb. I know in the US they will do that.
I'm not impressed with the service so far, it wasn't cheap in the first place and I'm left using a two year old Samsung piece of (insert explitive here).
It's not even rooted, totaly stock with a factory reset before i parcelled it up.
Well I phoned up to chase.
They have had the phone at their site for 4 working days, and I am told to expect to have it in a further 8 working days. Will mean 3 weeks without my exspensive phone.
They also stated that my phone was listed as out of warranty but asked me if that was the case, I told them definitely not. They said the engineer will begin work once he has proof of purchase, I asked what I am required to do they said just wait till I get it back.
They also told me their computer systems are currently not working properly so the online tracking may be wrong. So its just a long wait until I get the phone back.
I have my phone back in my hands now!
It's been rewiped and bootloader has been relocked.
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Screen + everything else exactly the same Even still has my screen protector in perfect condition on it!
Scarygore said:
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Click to expand...
Click to collapse
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
t0ph0id said:
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
Click to expand...
Click to collapse
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Scarygore said:
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Click to expand...
Click to collapse
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
t0ph0id said:
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
Click to expand...
Click to collapse
Maybe you should try Youtube for comparison video's and see how much it would bother you.
A user named 'Rusty!' posted a link to one somewhere on here. I can't look for it at the moment, I'm still at work and Youtube is barred.
Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
Click to expand...
Click to collapse
Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
Im plan to buy nexus 7 32gb within next 2 day. got 3 place to get it, walmart staple and from play store
what is their return policy and how well do they take it back (i read their policy but want actual confirm from people who have done it).
if it defect or some thing wrong with it after return period end, will they give me a new one if they cant fix it?
shud i buy extend warranty now or wait few month before original end
And shoud i root it after a month or so, Im complete new at this "root" thing,
Is there toolkit or something that can root and unroot with simple clicking?
I have read about superoneclick is good for android device will that working for nexus 7?
if i unroot it before send back to them for repair or other thing will they know that im root device and void the warranty
OxyEthane said:
Im plan to buy nexus 7 32gb within next 2 day. got 3 place to get it, walmart staple and from play store
what is their return policy and how well do they take it back (i read their policy but want actual confirm from people who have done it).
if it defect or some thing wrong with it after return period end, will they give me a new one if they cant fix it?
shud i buy extend warranty now or wait few month before original end
And shoud i root it after a month or so, Im complete new at this "root" thing,
Is there toolkit or something that can root and unroot with simple clicking?
I have read about superoneclick is good for android device will that working for nexus 7?
if i unroot it before send back to them for repair or other thing will they know that im root device and void the warranty
Click to expand...
Click to collapse
You really need to take the time to SEARCH. Most of your questions have already been asked and answered multiple times. The search function here is pretty robust, give it a try.
As for return policies, go to the Play Store, Staples website and Walmart website and review them. :good:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
Click to expand...
Click to collapse
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
Click to expand...
Click to collapse
Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.
Hi - STORY TIME!!
So when I got my phone, I was very happy. I got everyone in my family to get the same one: zenfone 2 laser.
But now I am so fed up with this company it is ridiculous.
My phone has had issues since the beginning, because everytime apps updated it shut down. And then other random times it would just die for seemingly no reason.
Over a month ago I got an RMA from ASUS.
I sent in the phone immediately, and waited a couple days until it arrived at the facility.
Finally, it arrives, and what do I find out? They gave me the wrong repair center address and they need to forward it to a different repair centre in another state. They're going to do that the next business day (which happened to be 2 days later).
6 days go by after they sent it out, and it finally arrives at the new repair center.
Now, 18 days later, the RMA site still says a repair is in progress. I have been emailing them back and forth trying to get a proper answer. They finally told me yesterday what's going on.
"we apologize for the I convenience this issue has caused you, the repair facility have found an issue with your motherboard that is not common and have to contact our headquarter in regard with this issue. They are currently waiting for a man advise that will cause the delay of the repairs for your device."
Are you kidding me? Basically the motherboard is ****ed and you don't want to just replace the phone like you should be doing? And 18 days to contact headquarters and find out what to do?! Is that a joke?
I'm usually pretty chill and calm and nice about these situations, but this is ridiculous. It's been over a month since I saw my phone.
Has anyone had a similar experience? What did you do about it?
Am I being unreasonable here? I just don't see how this kind of customer service is acceptable.
I just had an awful experience with them myself. Asus literally sent the wrong update OTA to my ZE551KL. I kept my device 100% vanilla, didn't muck around with root, etc. and still ended up in a bootloop. I tried to install the latest firmware from their website to get it working, and yet it told me the version I had was newer. When I contacted them, they told me I'd have to send it in.
So I was literally forced to install a new recovery and unlock it just to get my device working again. Asus makes great hardware, but unless you have one of their high-end laptops (which I do), the customer service for everything else is terrible. PM me if you want, I have some corporate emails I used to get some problems rectified a few years back.
a week after the purchase i've had a problem with the back cover, it was completely covered in stains, so i've contacted asus support and they made me ship the complete phone to rma after a tedious procedure on the site and after ask a thousand times the same things.
After 10 days the phone came back with a new cover, but...
the warranty seal on the screws was ripped, so no more warranty
the proximity sensor was not working
the gps was not working
The support didn't responded me anymore, and also they have denied the zencare warranty saying that the back cover is not an hardware component
asus support is made by a bunch of clowns and the quality of their products is inexistent.
I've resolved my problem buying from ebay a phone with broken screen and using it to replace the mainboard, but guess what? on my phone there was some parts missing...
I'll never buy an asus product again in my life, same as my family and my friends.
I had a positive experience while dealing with Asus Service Centre, I had completely bricked my phone while trying to flash a pre-rooted firmware. So I handed over the phone directly to the service centre and I got back the phone after 1 day. Do one thing send a direct email to the zonal head of your area and inform him/her about your predicament, I'm sure something good will come out.
I think.... u get a fault phone.... when u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Asus zenfone 2 laser
valkyre said:
i think.... U get a fault phone.... When u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Click to expand...
Click to collapse
guys if you really want to use a nice zenfone..switch to cm13..coz it never gets messed up...i personally feel awesome after flashing cm13 and custom kernals.. AND HAVING ALL FACILITIES OF A ROOTED DEVICE..
I have a feeling they will sell very few of their premium priced ZF3's to anyone who has had experience with their customer service in the past.
When you could get a ZTE Axon 7 with a really good 2 year warranty for 400 USD, Asus doesn't have much to offer in my mind. They STILL haven't released MM for the first and most expensive Zenfone 2 models with Intel hardware.