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I returned my Nook and got a new one and was amazed at how much better the screen is. Mine had a slight bleed at the bottom I wasn't sure if that was all of them or not.
Anyways aside from the bleed gone, the screen is much more vibrant and clear. Just an fyi if anyone has a weird screen don't settle!
Cool, mine has a dead pixel that appeared only 2 days after I purchased it - I've been debating whether or not it's worth the time to reflash back to stock, etc... etc... and exchange it. I think I will.
My first nook had white splotches on the screen. I took it back to the store and the guy wouldn't exchange it. As soon as I told him I wanted my money back he changed his mind and gave me another one. He was a ****.
Then, after a week, the nook started creaking and squeaking all around the bezel. I called to get it exchanged. They said I had to go into the store. I went into the store. They said I had to do it online or on the phone. I called on the phone and argued with some lady for 30 minutes after which she told me that if I sent my current nook back and they didn't think anything was wrong with it, they'd charge me $250. I hung up and called right back and got a woman who was ok and told me the other lady was an idiot. Thanks guys.
I received my third nook in the mail. The A/C charger jack was broken. I couldn't put the jack in. So i called to get this replaced and argued with some guys in India for an hour and finally got a replacement.
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
indagroove said:
I got mine at best buy, and getting it replaced for the phantom ghost tap issue was easy as pie. The new one works great. The girl at the counter was kinda cute too, so it was like win-win!
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Click to collapse
is the return policy at best buy 14 days too?
wpbear said:
Yeah I was not impressed with their phone support either. All these companies not only outsourcing to India but only allowing the support person to use scripted conversation is even worse.
I called to deregister a device since I forgot to deregister before returning a NC and the lady was an idiot reading from a script she didn't even understand.
Roku is another horrible company for India scripted phone support.
Unfortunaley India gets beat up a lot by Americans for this when it might not be so bad if the scripts were taken away and they just hired smarter people.
Click to expand...
Click to collapse
When I called BN phone support, they were not in India.
t3rabyte said:
tldr..
I'm on my 4th nook. Barnes and Noble sucks and I will never buy another electronic device from them again.
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Click to collapse
My wife and I both got a NC, same store, about a month apart. Both of ours work perfectly.
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
The only issue with my screen is some binding/pinching where the bezel meets the LCD which causes slight bright spots at the bottom edge. I've seen this same issue with lower quality LCD monitors. Otherwise pleased with screen quality. Having worked in electronics manufacturing, I came to learn how variable quality control can be with some manufacturers.
Best Buy has one month reuturns but after that your screwed unless u buy insurance. my 1st NC ate an 8 gig microUSB and started bleeding by the vol. B&N took sent another straight away with postage paid for the return. NO PROB and they do have a vibrant screen from all angles.
a case would keep your nook safe from most screen probs, and be shure to line up your mcards.
EverythingNook said:
is the return policy at best buy 14 days too?
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Click to collapse
Technically yes, but they will help with warrenty issues after that date to some degree as well.
n8nmad said:
Best Buy has one month reuturns but after that your screwed unless u buy insurance.
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Click to collapse
I did buy the insurance, but didn't have to use it even though it was something like 45 days or more after I bought it. I brought it in planning to use the insurance (which is a one time shot apparently), but she told me they could just do it as a warranty exchange since it was so new. I'm not really sure how long they extend it for, but I was happy.
khaytsus said:
tldr...
Don't assume because you had 2 problematic NC's doesn't mean everyone has, or that overall quality is bad. (Yes, I said 2.)
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Click to collapse
Wow, yeah, my post was just soooo long.
If you read it, it said I had three bad nooks (Yes, I said 3). I never said everyone has bad ones. I said I won't buy from them again because their support sucks and their products are defective.
Maybe next time you comment on a post, read it first.
My first NC was defective. It had a bad accelerometer and/or a bad power button. Essentially, if you set it down occasionally it would act as if you pressed and held the power button and then tapped OK to shut down the tablet.
Here's a vid I took of it to convince the BN store staff I wasn't going nuts:
YOUTUBE DOT COM/watch?v=Zfit4oG4WaA
I'd bought the extended warranty but this happened within the first week of ownership. I talked to the manager of the store where I bought it and she swapped it for a new one and applied the warranty to NC #2. I'd heard the phone support was horrible, so made it a point to buy it locally. I'm glad I did.
I'm loving my new one. I'm going to Hawaii in a week and, for the first time in my life, will be travelling without a laptop. All I'm taking is my NC and a BT keyboard for it.
Are you sure you had a problem? Because khaytsus bought one for himself and his wife and didn't have any issues LOL
Wow, good thing the store owner was helpful. The guy on staff at my local BN refused to do anything and said all returns or exchanges definitely needed to go through the website.
I'm still not happy with my current Nook. The panel below the "N" button is depressed on both sides. But I'm sticking with it for now.
Backlight bleeding is pretty much the norm for any LCD screen. I've seen it on desktop monitors, TVs, laptops, tablets...etc. It will exist on even on the top of the line models and "best" brands.
If you just have only some slight backlight bleeding, I would discourage you from trying to exchange it. You're likely to get something worse like dead pixels.
I spent half an hour one the support line a second ago because my USB cable fried. The lady tried to have me enter my credit card number for some reason so I could buy "NOOKBooks". I argued with her for about 5 minutes and then she told me all I need to enter is my shipping address. She said that they would mail the replacement cable free of charge in 24 to 48 hours.
I didn't spend anytime on hold even though the automated message said that they are flooded with tech support calls.
wpbear said:
it might not be so bad if the scripts were taken away and they just hired smarter people.
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Click to collapse
Smarter people ask for a lot of money (if they are paying more money then whats the point of outsourcing) even in India only those who can't really find another job for themselves take up job's in call center's.
well I just returned my nook with a transformer incoming... i sure hope it has as good of a screen or ill prob end up another nook. lol
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
I just got my second one today because the first had a screen separation issue and the second one was way worse, there would be a cracking sound when pressing down on the left side of the screen.
Third time lucky I hope
Sent from my Nexus 7 using xda app-developers app
cmg5461 said:
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
Click to expand...
Click to collapse
Well this is good news. I contacted Google via email on Friday to have my N7 replaced for screen separation and a bulge on the back cover also on the left side. If they are indeed shipping a new run with better quality control then I have high hopes for my replacement which should ship today. I plan to send the original back once I have the new one in hand.
CiDhed said:
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
Click to expand...
Click to collapse
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Ive been waiting to replace my N7 until reports of a better batch. I have some screen lift but I don't want to go through multiple devices.
navodwickra said:
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
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Click to collapse
Same. Called Friday and awaiting second one. Delivery date on Wednesday. I had a C70 and curious to see if it's changed. Well fingers crossed for all of us that we get a nice defect free unit!
Just got off the phone with them. The rep I talked to mentioned that all the issues that they had with the first batch should be fixed also.
ETA on the new batch and what the SN starts with?
blahblahyoutoo said:
ETA on the new batch and what the SN starts with?
Click to expand...
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+1
any information?
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
whoamanwtf said:
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Click to expand...
Click to collapse
+1
The only issue I've got with mine is the unresponsive screen which seems to appear intermittently! A reboot sorts it out (haven't tried the apparent power on/off fix as it hasn't happened to me since I found that one out...) but if I know I've got a 1st Gen device I can put up with that until the new batches come through!
It certainly isn't any units made in the first part of this month. Still had the flicker with weak wifi.
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
mattym320 said:
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
+1 interested in this... Mine is from staples and the 2 week exchange with receipt has expired :-/
C8OK is the new production run!
Well I just received my Nexus today and the SSN is C8OK which appears to be the new production run. Still charging but noticed no visual defects, for example, screen lift and or creaking. So far so good! DD
Mine comes in tomorrow, fingers crossed
Sprint SGS2 EPIC 4G Touch rockin' The Blu Kuban while posting with RU's custom tapatalk theme... RUJELUS? Go TeaM VeNuM!!
Are we able to request an exchange with Google if it's been passed 15 days? Or would I need to go thru ASUS directly? I ordered mine thru the Play Store
pxlitup said:
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
Click to expand...
Click to collapse
Exactly what I was thinking. They have been saying that since last month, people need to quit taking what csr's say as gospel. However, there are good ones in every batch (I have a c70 that is great after four replacements, so don't give up)
Sent from my Nexus 7 using xda app-developers app
Hello,
This is my first post on this forum, but I've been lurking for over a year, but now I'm in a serious need for help. On August 19th, my Nexus 7's screen had cracked due it becoming loose, it had cracked only from me picking it up from the table, and so I had sent it in for a replacement. I received the confirmation that they had received by UPS and now I've been waiting for over a over a month for the replacement. I've tried emailing and all the emails have been the email below or that they're looking into the problem and it's being escalated. I've tried calling and they told me that there was a problem and the replacement order (They are holding $199 on my account) never fully went through and that they had escalated it to a specialist. It's been over 2 weeks with no information and no response from the 'specialist" that I had emailed. I am wondering what I am supposed to do?
Thank you
Hi Anon,
We have verified and resolved an issue delaying delivery of these replacement devices. All affected deliveries have been shipped.
Please rest assured that any delay will be accounted for when calculating the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
Beau
The Google Play Team
Hi Anon,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
Regards,
Michael
The Google Play Team
I know in early September they had an issue with their RMA process and supposedly replacement orders got "stuck" in the system. Mine was affected by this. I had to call several times to get them to move on the issue.
I'd say just keep calling them and bugging them about the issue.
i posted on the pages of a few high up execs at google. I got the same run around crap for over a month until yesterday. after my bank and bbb called them with complaints. I still have the original device to get refunded. I will be buying something else. I LOVE Android but the google device team/ support so called specialist are insanely very non customer service oriented
Thank you for the replies, I'm going to complain to my bank but I welcome any other advice.
Oh man, I'm having the exact same issue. Bought on 8/16, had a device with a bad screen lift, so I RMA'd on 8/29. I sent my device back and have been waiting ever since. I've called twice before and each time it was "forwarded to a specialist." Of which I never hear anything about it. I called tonight and asked them to cancel the RMA and refund my purchase. The CSR then told me she would forward it to two specialists. Whatever. I'm going to give it a few days, and then dispute the charge with my credit card company.
Had the same problem. Requested RMA and ordered replacement on 9/11, followed up on 9/18 (escalated), again on 9/25, and again on 10/2. Got an automated email on 10/5 that my replacing order was canceled and to call for more details. The CSR said she wasn't sure what happened but did mention that the system was down for some time and several orders were stuck in limbo, so she just processed a new RMA for me.
Frustrated that it took so long but glad to finally have forward motion on the issue!
Sent from my Galaxy Nexus using Tapatalk 2
I got my replacement today and it's clearly refurbished. I only got the replacement when I threatened with a dispute, but this refurbished replacement won't even turn on, I'm going to try charging it for a couple hours and hope for the best. It makes a sound when I disconnect it when it's plugged into a wall outlet.
Try holding a bright flashlight to it. Auto brightness may be on.
computingwarren said:
Try holding a bright flashlight to it. Auto brightness may be on.
Click to expand...
Click to collapse
Thank you, but the screen is clearly off. I have either the most terrible luck or Google has some serious problems. I've never had such a bad experience with a product, especially one that I enjoyed using so much.
I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA
AndIKnow said:
I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I brought the tablet to UPS with the RMA slip on the package.
Edit: I can access the nexus 7's storage, but the screen still remains off. I tried doing the flashlight trick and I see no logo on bootup.
Pittsford said:
I brought the tablet to UPS with the RMA slip on the package.
Click to expand...
Click to collapse
Well thanks. I actually gave Google a call and they said that they'll have someone come over and pick it up. I guess it's different in the US of A.
Sent from my Galaxy Nexus using XDA
Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up
google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
Click to expand...
Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.
So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.
The bottom of my screen is more yellow than the top so I'm having Moto RMA it. I was just wondering if anyone else had a similar issue. If I wasn't so freak'n picky I'd probably ignore it, but I use landscape a lot and I see it most on the keyboard when in landscape.
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Irish1842 said:
Did you ever get your replacement? I have uneven color issues as well, though I'm not sure if its worth the trouble of trying to exchange it.
Click to expand...
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Curious as well. I'm thinking of re-purchasing now because I think some of the RMA replacement stock was bad batches (at least that's my hope) and the newer ones will have the screen issues sorted.
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
jm700wx said:
GOOD LUCK!!! My screen died (just went blank) over a week ago and I still do not have a new device. Moto's RMA and customer service has been the worst ever! I have been told "its shipping tomorrow" for a week now and still no device. The last rep I spoke with said they just do not have replacement devices to ship. I would advise you to keep the yellow screen until Moto has enough stock to ship devices.
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I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
jkc120 said:
I don't currently have one, as I returned the 3rd one I had (1st - bad vibration motor, 2nd/3rd bad uneven color tinting). So I'd have to order anew :/ Guess I should just wait until next year when they've got more stock and fix the screen issues.
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It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
jm700wx said:
It's crazy. This is the first of about 20 android devices I have had that I have not done anything to. I had not even unlocked the bootloader yet and the screen craps out. I understand that stuff like this happens but the whole customer service part has been just awful. I was offered a refund but Moto said that would take 4 weeks??? How do you launch a device and not hold back some stock for warranty issues is beyond me? Thankfully I have a M8 GPE to hold me over.
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I think google definitely held back stock for RMAs, as I had no issues getting a 1st and 2nd RMA (for a total of 2 devices after my initial purchase). The problem is they were all manufactured on 10/21 or earlier and had issues so while they had stock to replace them, but were replacing with questionable quality I guess?
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
venturizhou said:
I just spoke with customer service last night for RMA. My screen basically looks like a gradient from top left to bottom right. It goes from yellow into pinkish, they basically stated that the devices they are sending out are not technically new or refurbished (at this point). I'm assuming customer returns or defects with packaging. They basically are sending me one, placing a $500 hold and then releasing the hold once they receive my defective unit.
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Curious to see how you make out with this. I am still waiting for my RMA'd device since 12/8. Spoke with someone at Moto this morning and they are shipping it today. I have heard that before and I will believe it when I see it. Still no shipping email as of 3:20 eastern time..... Their customer service has been horrible. Hope you have better luck. Keep us posted.
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
jkc120 said:
I decided to give it another shot today and ordered a new 32GB CW, hoping I was just unlucky with the 2/3 MB I had that had the pink vs. yellow non-uniform tinting. I know there's no data that indicates the color has anything to do with it, but I'm a superstitious type and hope ordering the white winds up with me getting a good screen haha
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Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
jm700wx said:
Where did you order from? At this point I would have been better off ordering another and getting a refund on my first one...
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GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
jkc120 said:
GPS. I already refunded my MB purchase and that and the two (attempted) RMAs show as cancelled on Google Wallet.
FYI, the replacements I got had "earlyish" manufacturing dates, so if the bad screens are a function of the date manufactured, RMA'ing now for this may not be a good idea (at least in my experience for the MB one, no idea about CW).
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I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
jm700wx said:
I will keep you posted if I ever actually get a device. My original one was white. The screen was fine until it stopped working.
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I guess that's one advantage to GPS. My 1st and 2nd RMA were shipped immediately, in one case the same day and I had the replacement the next day.
Well they sent me an ATT phone instead of t-mobile.. BUT the att doesnt have the issue. I'm hoping the correct device I get tomorrow will also be good.
Well my card was charged for $557 so I assume that they will be prompt in sending one out. It's not that big of a deal if it doesn't come in a hurry as long as one gets here without defects. I don't have to send in the defective one until my replacement gets here anyway.
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
tatoniss said:
I also have the uneven tint issue. I have been debating about a replacement. Not sure what to do.
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Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
venturizhou said:
Well it depends on how much it bothers you. After spending $700 on a phone I do plan on getting a phone with a non defective screen. It's getting really annoying watching the colors go from warm to cool as I read from left to right.
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Agreed. I plan on keeping my phone for 2-3 years, so I need to make sure I'm completely happy with it. I just called Google to ask about having mine replaced. They said they're sending out a brand new unit, so we'll see how that one looks. I'll report back when I have it in hand.
My replacement came today. Its looks great. While my last phone had a little pink when at lowest brightness. This one has NONE.