Database Develop

4.2 Play Store Not Working on both mine and my sister's N7/Help

Hi:
My N7 in San Francisco and my sister's N7 in New Mexico can no longer download from the PlayStore. We get the following error:
Update for xxx could not be downloaded due to an error. Error retrieving information from server. [RPC:S-5:AEC-0])
Any ideas?
Thanks,
Tom

Same problem in Germany with Galaxy Nexus and Android 4.1.2!
I think it's a global Google Play problem.
Found a lot of this posts in different forums today.

thenrik said:
Hi:
My N7 in San Francisco and my sister's N7 in New Mexico can no longer download from the PlayStore. We get the following error:
Update for xxx could not be downloaded due to an error. Error retrieving information from server. [RPC:S-5:AEC-0])
Any ideas?
Thanks,
Tom
Click to expand...
Click to collapse
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.

leroybrute said:
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.
Click to expand...
Click to collapse
Hi I cleared data and rebooted. But it didn't solve the problem.
Galaxy Nexus
Android 4.1.2
Play: 3.9.16

leroybrute said:
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.
Click to expand...
Click to collapse
I have version 3.9.16. Tried to clear data, stopped and rebooted the phone. After that Google Play asked for terms agreement but the error still exists.

I posted this in another similar thread...
That commonly happens for stopping and clearing data of Google Framework services. Also break Push Notifications in some cases.
Fixes:
1. Clear data and cache of Play Store or
2. Remove and re add Google account and worst scenario do a
3. Factory Reset (then you can restore backed up apps but without data to minimize further issues.)
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1

Omar04 said:
I posted this in another similar thread...
That commonly happens for stopping and clearing data of Google Framework services. Also break Push Notifications in some cases.
Fixes:
1. Clear data and cache of Play Store or
2. Remove and re add Google account and worst scenario do a
3. Factory Reset (then you can restore backed up apps but without data to minimize further issues.)
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1
Click to expand...
Click to collapse
Thanks! Worked without factory reset

Stinsonmaster said:
Thanks! Worked without factory reset
Click to expand...
Click to collapse
Yeah factory reset is for worst case scenario. Glad you resolve the issue. :beer:
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1

How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2

hic9582 said:
How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Go into setting accounts.. click on google account. click on the ... for settings.. Click delete account...
Reboot device.. Set account back up. On boot it should ask you to set up google account. If not go to settings accounts add account...

hic9582 said:
How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Go to Settings. Underneath account hit Google. Tap your email address. Go into the menu (three small squares in top right corner) and tap 'Remove account'.
*Sent from N7*

just Clearing the data of market place and force close it didnt do the trick
so i removed google account, rebooted and added google account again, it worked! :good: without factory reset

I am also having a similar issue, however, i have tried removing and re-adding my daughters gmail account, i have cleared the cache and force stopped the play store and i have also done a factory reset. While doing the factory reset does initially resolve the problem, shortly after the second or third download i get an error message advising that it could not verify my account details, it then comes back with the 'error retrieving information from server[RPC:S-5:AEC-0]'. What i have noticed is that the device is not registering itself against the gmail account as when i sign in from my laptop it does not show the device in the list when trying to download an app.
device - A13MID
Android - 4.0.4
baseband - 1.5
kernel - 3.0.8+
any other information you want i can get but id appreciate any help i can get as my daughter is getting kinda upset she cannot install any apps on her new tablet.
(last resort would be to return the device but that will cost me greatly as it was shipped from china (was ordered through amazon).

logansfolly said:
I am also having a similar issue, however, i have tried removing and re-adding my daughters gmail account, i have cleared the cache and force stopped the play store and i have also done a factory reset. While doing the factory reset does initially resolve the problem, shortly after the second or third download i get an error message advising that it could not verify my account details, it then comes back with the 'error retrieving information from server[RPC:S-5:AEC-0]'. What i have noticed is that the device is not registering itself against the gmail account as when i sign in from my laptop it does not show the device in the list when trying to download an app.
device - A13MID
Android - 4.0.4
baseband - 1.5
kernel - 3.0.8+
any other information you want i can get but id appreciate any help i can get as my daughter is getting kinda upset she cannot install any apps on her new tablet.
(last resort would be to return the device but that will cost me greatly as it was shipped from china (was ordered through amazon).
Click to expand...
Click to collapse
Since you were comfortable wiping the device I would recommend downloading the fastboot files and manually flashing them through the boot loader. Go to fresh 4.2.
Now there is a commonality between some of these stories I've heard. How old is your daughter listed on the account? You don't have to post it lol I'm not a creeper, but if she is underage I wonder if it causes issues... Just some random thoughts.
Is your N7 GSM? Because it shouldnt have a baseband
Sent from my Nexus 7 using Tapatalk HD

Great Solution
erica_renee said:
Go into setting accounts.. click on google account. click on the ... for settings.. Click delete account...
Reboot device.. Set account back up. On boot it should ask you to set up google account. If not go to settings accounts add account...
Click to expand...
Click to collapse
Thanks, this worked for me. Yet, do I have to look forward to continueing to have to do this?

[Q] Google Play Services not Available

I just made the leap from the latest stock AT&T ROM to the latest Holics ROM. I'm really liking it so far... everything is working really smoothly, with two exceptions. Google+ and Google Keep do not work. Google+ simply will not open and freezes my phone for several seconds. Google Keep opens and immediately closes with the error "Google Play Services are not available". These are the only 2 apps that appear to be affected. I have done the following...
Cleared data from both apps
Uninstalled and re-installed both apps
Cleared data from Google Play Services
Uninstalled and re-installed Google Play Services <--- I don't recommend this step to anyone. It completely screwed all my Google apps.
Factory reset
Re-flashed the ROM - Step-by-step to make sure I did it right
Can anyone point me in the right direction here?

deadsmiley519 said:
I just made the leap from the latest stock AT&T ROM to the latest Holics ROM. I'm really liking it so far... everything is working really smoothly, with two exceptions. Google+ and Google Keep do not work. Google+ simply will not open and freezes my phone for several seconds. Google Keep opens and immediately closes with the error "Google Play Services are not available". These are the only 2 apps that appear to be affected. I have done the following...
Cleared data from both apps
Uninstalled and re-installed both apps
Cleared data from Google Play Services
Uninstalled and re-installed Google Play Services <--- I don't recommend this step to anyone. It completely screwed all my Google apps.
Factory reset
Re-flashed the ROM - Step-by-step to make sure I did it right
Can anyone point me in the right direction here?
Click to expand...
Click to collapse
I have no problem here (not holics rom) Maybe try a different ROM?

Resolved - Sort of...
I discovered that the problem was not present when I would initially flash the ROM. I could install all kinds of apps and make all kinds of tweaks and changes. It wasn't until I powered off the phone AND pulled the battery that the problem would present itself.
Here's the kicker. What I found was if I simply went in and uninstalled the updates from Google Play and then opened Google Play and let it re-install the latest update the problem would go away.
So, while it's not a resolution per se... it is an easy 5 minute work around. The phone works perfectly as long as I don't pull the battery. I've tested this work around 3 times and every time the problem went away.
At least now I won't have to worry about flashing another ROM until the call volume issues with the Jelly Bean ROMs gets resolved.
:good:

same problem, resolution not working
deadsmiley519 said:
I discovered that the problem was not present when I would initially flash the ROM. I could install all kinds of apps and make all kinds of tweaks and changes. It wasn't until I powered off the phone AND pulled the battery that the problem would present itself.
Here's the kicker. What I found was if I simply went in and uninstalled the updates from Google Play and then opened Google Play and let it re-install the latest update the problem would go away.
So, while it's not a resolution per se... it is an easy 5 minute work around. The phone works perfectly as long as I don't pull the battery. I've tested this work around 3 times and every time the problem went away.
At least now I won't have to worry about flashing another ROM until the call volume issues with the Jelly Bean ROMs gets resolved.
:good:
Click to expand...
Click to collapse
I tried your trick, after the 3rd time it work for me. This problem also affects the YouTube and Foursquare apps as far as I can tell.
However the problem returns each time the phone is restarted. Is there any other permanent fixs? Any similar ROM suggestions? (S-ON HTC Vivid)

You've had a bad flash. Wipe all partitions and start fresh. This happened to me before as well. Only way to fix it was to wipe all partitions and reflash
Sent from my HTC PH39100 using Tapatalk 2

deadsmiley519 said:
I just made the leap from the latest stock AT&T ROM to the latest Holics ROM. I'm really liking it so far... everything is working really smoothly, with two exceptions. Google+ and Google Keep do not work. Google+ simply will not open and freezes my phone for several seconds. Google Keep opens and immediately closes with the error "Google Play Services are not available". These are the only 2 apps that appear to be affected. I have done the following...
Cleared data from both apps
Uninstalled and re-installed both apps
Cleared data from Google Play Services
Uninstalled and re-installed Google Play Services <--- I don't recommend this step to anyone. It completely screwed all my Google apps.
Factory reset
Re-flashed the ROM - Step-by-step to make sure I did it right
Can anyone point me in the right direction here?
Click to expand...
Click to collapse
Same here. Been running Banancakes ROM for over a year, and loving every minute of it... But this issue with Google Keep is driving me up the walls. Thanks for your workaround, it saves the day for now, but this is one annoying bug. I don't use YouTube so wouldn't know, but I'll give it a look see to find out if the same applies.
---------- Post added at 02:48 AM ---------- Previous post was at 02:45 AM ----------
Apatche69 said:
You've had a bad flash. Wipe all partitions and start fresh. This happened to me before as well. Only way to fix it was to wipe all partitions and reflash
Sent from my HTC PH39100 using Tapatalk 2
Click to expand...
Click to collapse
I don't know. I have wiped and flashed quite a few times to try other ROMs and that behaviour is pretty consistent...

zefrenchmen said:
Same here. Been running Banancakes ROM for over a year, and loving every minute of it... But this issue with Google Keep is driving me up the walls. Thanks for your workaround, it saves the day for now, but this is one annoying bug. I don't use YouTube so wouldn't know, but I'll give it a look see to find out if the same applies.
---------- Post added at 02:48 AM ---------- Previous post was at 02:45 AM ----------
I don't know. I have wiped and flashed quite a few times to try other ROMs and that behaviour is pretty consistent...
Click to expand...
Click to collapse
I had this same issue with keep and google plus using codefire desensed Rom on my vivid. I was able to fix it by wiping everything and reflashing the Rom but I also flashed ics gapps right away after. Don't know if that was necessary or not but now I no longer get that play services error. Also my play store app updated automatically to 4.0 right away where before it did not update.
Just a thought, but reflashing fixed my issue.
Sent from my Nexus 10 using Tapatalk 2

glparke said:
I had this same issue with keep and google plus using codefire desensed Rom on my vivid. I was able to fix it by wiping everything and reflashing the Rom but I also flashed ics gapps right away after. Don't know if that was necessary or not but now I no longer get that play services error. Also my play store app updated automatically to 4.0 right away where before it did not update.
Just a thought, but reflashing fixed my issue.
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
Click to collapse
I'll probably give it another try, but I flashed it again recently and did exactly that : full wipe, gapps right away and I have the same issue as OP. I did restore a bunch of stuff via TB, so maybe that's where I screwed up...

Problems with Google Play Store

Hey guys,
The other day I flashed an experimental CM10.1 nightly along with the most recent stable gapps for 10.1. Everything seems to be working OK, but the Play Store doesn't load at all. I've tried various things, including different WiFi networks, but nothing works. I can load web pages in both Chrome and the stock browser, so I think it's a gapps problem.
Any ideas? Does anyone know which gapps I should flash?
Sent from my SAMSUNG-SGH-I747

What exactly happens? Does Google Play open at all?
You can try flashing: http://goo.im/gapps/gapps-jb-20130301-signed.zip. Make sure to wipe cache and dalvik cache beforehand in recovery.
If that doesn't work, try heading to Settings>Apps>Google Play Services>Uninstall Updates, and Settings>Apps>Google Play Store>Uninstall Updates.
Good luck.

BuffMcBigHuge said:
What exactly happens? Does Google Play open at all?
Click to expand...
Click to collapse
Yes, it opens, but immediately says "No Connection."
BuffMcBigHuge said:
You can try flashing: http://goo.im/gapps/gapps-jb-20130301-signed.zip. Make sure to wipe cache and dalvik cache beforehand in recovery.
Click to expand...
Click to collapse
That's the zip I used originally. I didn't wipe the caches the first time, so I guess I'll try reflashing it.
BuffMcBigHuge said:
If that doesn't work, try heading to Settings>Apps>Google Play Services>Uninstall Updates, and Settings>Apps>Google Play Store>Uninstall Updates.
Click to expand...
Click to collapse
I'll do that and post back with the results. Thanks for the help.
Sent from my SAMSUNG-SGH-I747

I was able to alleviate the no connection bug by flashing the gapps package posted above after clearing cache and dalvik cache.
Sent from my HTC One using Tapatalk 4 Beta

I just cleared the caches and reflashed and it works perfectly.
Thanks again!
Sent from my SAMSUNG-SGH-I747

im getting problems connecting to servers on updates. clean wipe and rollbacks did nothing. working off the newest nightly released through goo. thinking i might have to do full wipe in order to restore, and not sure if that will even fix the problem. any tips?

braggolach said:
im getting problems connecting to servers on updates. clean wipe and rollbacks did nothing. working off the newest nightly released through goo. thinking i might have to do full wipe in order to restore, and not sure if that will even fix the problem. any tips?
Click to expand...
Click to collapse
first of all check your hosts file

At first I wasn't able to open the Play store at all. Reflashed with Gapps, cleared caches. Now I can open the store, but any time I try to update apps I get the error:
"Update for __________ could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])"
Any ideas?
EDIT: removing my gmail account and then setting it up again along with clearing the data for google play and services seems to have done the trick.

No maps in any app

Hello.
Got a problem with the p20 pro, any app that i try to download to use as a traning app will not display any map, Just a Black screen or window, some times with the text "Google service are updating". There is no update going on and every app is updated. Any one have the same problem or a solution to this?

Aunen said:
Hello.
Got a problem with the p20 pro, any app that i try to download to use as a traning app will not display any map, Just a Black screen or window, some times with the text "Google service are updating". There is no update going on and every app is updated. Any one have the same problem or a solution to this?
Click to expand...
Click to collapse
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work

JadranB said:
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work
Click to expand...
Click to collapse
Thanx!! I only deleted the other one, stupid of me not to try harder.

JadranB said:
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work
Click to expand...
Click to collapse
Aunen said:
Thanx!! I only deleted the other one, stupid of me not to try harder.
Click to expand...
Click to collapse
I had the same issue and did figure out that play services needed clearing etc. however, after restarting the device the problem re-occurred. Ended up getting my device replaced - just checked and the new one has the same issue! I'm seriously thinking about getting rid now.

spireitexi said:
I had the same issue and did figure out that play services needed clearing etc. however, after restarting the device the problem re-occurred. Ended up getting my device replaced - just checked and the new one has the same issue! I'm seriously thinking about getting rid now.
Click to expand...
Click to collapse
Strange, I've never ever had any issues after I did this cleaning, even after multiple restarts. Maybe you could try cleaning cache partitions from Recovery (shut the phone, then Power On + Volumw Up, there exist option for cache cleaning)

JadranB said:
Strange, I've never ever had any issues after I did this cleaning, even after multiple restarts. Maybe you could try cleaning cache partitions from Recovery (shut the phone, then Power On + Volumw Up, there exist option for cache cleaning)
Click to expand...
Click to collapse
I had a thought.....I was on the beta programme for play services so I thought I would opt out of that and revert to standard. Unfortunately, that didn't work either. Sorry to bother you but could I ask what version of play services you have installed and also what firmware version you are on, please?

spireitexi said:
I had a thought.....I was on the beta programme for play services so I thought I would opt out of that and revert to standard. Unfortunately, that didn't work either. Sorry to bother you but could I ask what version of play services you have installed and also what firmware version you are on, please?
Click to expand...
Click to collapse
Google Play Service is regular 12.6.73 version, and firmware is B120 for L-29 C432 (European)

JadranB said:
Google Play Service is regular 12.6.73 version, and firmware is B120 for L-29 C432 (European)
Click to expand...
Click to collapse
Thanks. My play services is the same version but my firmware is 103 for L-09 C782.

spireitexi said:
Thanks. My play services is the same version but my firmware is 103 for L-09 C782.
Click to expand...
Click to collapse
Well then it could be really problem with firmware. But i still suggests that you try to clear Cache partition from Recovery

JadranB said:
Well then it could be really problem with firmware. But i still suggests that you try to clear Cache partition from Recovery
Click to expand...
Click to collapse
Yeah, could be a firmware problem but there's no update for my firmware either OTA or on firmware finder (there is an unapproved one, however). I have tried clearing the cache partition in recovery before but it's worth another go I guess.
---------- Post added at 12:42 PM ---------- Previous post was at 12:35 PM ----------
Well, that didn't work! Guess I'll either have to wait for a firmware update, pay to use funkyhuawei, or send the damn thing back again.

No real solutions for now https://productforums.google.com/forum/#!topic/play/xfLz_9emKs0

antoniovj1 said:
No real solutions for now https://productforums.google.com/forum/#!topic/play/xfLz_9emKs0
Click to expand...
Click to collapse
Cheers for this. Glad it's not just me.

If someone wants to follow the bug status: https://issuetracker.google.com/issues/79405933

This is google problem. It started on 12.6.73 version of play services.

otonieru said:
This is google problem. It started on 12.6.73 version of play services.
Click to expand...
Click to collapse
Updated to .120a firmware Play Services 12.6.73 on a CLT-L29(C636) and all is good (also rooted with Magisk and TWRP install with safteynet passed)
Used firmware finder to get 120a (was not approved but downloaded it), renamed the files to match HuRupdate tool needs, moved a copy of twrp renamed as recovery.zip into the same folder, out to TWRP and flashed HrUpdater.zip.
Sat for a while on radio update, then ran througth the rest.
On reboot, cleared out Play Services cache and storage, and it works, rebooted several times and its still working
Note: The firmware is not officially approved yet on my device (IMEI check 'computer say no'), !!so at your own risk!! Read in other threads that people have done the same and its working now for them.

New XL can't install from the playstore

Hi all, just got a brand new pixel 4 XL and cannot update Chrome or System web view , any ideas how to fix this? Already did a factory reset but still get the same issue, all other apps updated just fine.

Mine was having issues with chrome yesterday as well, eventually it installed. However, still unable to do system webview, not sure why, but Im guessing Google hasn't made them compatible in the app package with the new devices yet.

I had the same problem, then I loaded the apps from apkmirror and updated them.

ditto. Force stopped chrome. reboot. play store update chrome, then system web view. sorted.

Thanks, will try apk mirror ?

matlear said:
Hi all, just got a brand new pixel 4 XL and cannot update Chrome or System web view , any ideas how to fix this? Already did a factory reset but still get the same issue, all other apps updated just fine.
Click to expand...
Click to collapse
Restart your phone after the updates that do install. That worked for me for two new set ups.
---------- Post added at 05:50 PM ---------- Previous post was at 05:47 PM ----------
uicnren said:
Mine was having issues with chrome yesterday as well, eventually it installed. However, still unable to do system webview, not sure why, but Im guessing Google hasn't made them compatible in the app package with the new devices yet.
Click to expand...
Click to collapse
Webview installed for me after a phone restart on two new setups.

I can't install Netflix ?

matlear said:
Hi all, just got a brand new pixel 4 XL and cannot update Chrome or System web view , any ideas how to fix this? Already did a factory reset but still get the same issue, all other apps updated just fine.
Click to expand...
Click to collapse
I have this issue on my Pixel 2 XL whenever i do a factory reset as well.
mrro82 said:
I can't install Netflix ?
Click to expand...
Click to collapse
Are you bootloader unlocked? Neflix wont show up in the play store if your phone is modified in anway. You need to get it from APK Mirror and then it will update in the playstore.

Same thing happened to me last night and then it eventually installed at some point as well.

@krolla I am and that's what I did. Thanks.

mrro82 said:
@krolla I am and that's what I did. Thanks.
Click to expand...
Click to collapse
Just restart the phone and it will update automatically.. freaked me out at first also

webview wont sideload for me.
its funny the phone shipped with v74 but current is v77
EDIT: beta version of 78 installed, stable wouldnt.

catchawabbit said:
Just restart the phone and it will update automatically.. freaked me out at first also
Click to expand...
Click to collapse
Yeah that's what I said a few posts ago. Worked for me.

Seems to be an issue with the webview update.I gave up after couple tries and switched to beta. It installed without issues.

Force stop and clear cache on webview then disable chrome. Install webview then reenable chrome.

JakeT85 said:
Force stop and clear cache on webview then disable chrome. Install webview then reenable chrome.
Click to expand...
Click to collapse
Worked a treat, Tnx