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Okay here is my problem, the screen on my nexus one cracked (on the inside under the glass) twice in a span of 6 months and HTC is trying to make me pay to fix it. There is *absolutely nothing* that I can think of that can even possibly cause the screen to break. It cracked twice at approx. the same place near the TOP of the screen. I've been using cellphones for the past 13yrs, had 2 iPhones and none of them broke like this. Very bitter taste in my mouth after using the Android and HTC platform for the first time. As it stands right now, I would rather have an iPhone4 with a defective antenna than to have choosen Google and HTC.
So here is my question: How many people are having the same problem? If you see my same question in other forums, please don't answer twice. I am a real user, a real person. After people start responding, I'm going to forward my threads to the reporter at cnet that had the same problem to hopefully have Google recognize this issue.
*If you DO NOT have this problem, but have an opinion to post, I deeply appreciate your opinion, but please don't do it here. This is strictly to see how often this is happening to N1 users.*
i cracked my screen but i dropped it on concrete a couple times so i can not blame google/htc for that.
however since I am rooted and my warranty is already void I plan to change the screen out myself when the new digitizer comes in.
Here is a link to buy the digitizer:
http://www.repairsuniverse.com/google-nexus-one-touch-screen-digitizer-replacement.html
And here is a link of a tutorial on how to fix it.
http://www.youtube.com/watch?v=hTRXSMQ-GJY
Dont be scared that its 45 parts, they are very short each.
BTW if you know your thread is a question and even label it as such, dont you think this belongs in the Q&A thread?
rayrayw said:
So here is my question: How many people are having the same problem?
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Is the answer 1 in 1000?
Im not having a problem. Maybe its cos im not so heavy handed with my belongings?
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
ChronoReverse said:
Doesn't the nexus one have gorilla glass? Should be very hard to crack
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
No, it's a polycarb, but not Gorilla. Also the OP described the display cracking, not the digitizer (glass on the outside).
I have owned my N1 for 6 months now. My screen has never cracked and it remains in my pocket most of the day. Including at work where I go back and forth from coolers to hot grills constantly.
I understand you don't want people to reply if their screen didn't crack, but you can't get a fair judgement of how often this happens if only people with cracked screens can reply.
Heres my update: After numerous emails and phones calls back and forth, HTC finally agreed to fix my phone free of charge.
My advice for ppl having the same problem: Be honest, tell them what happened. Stay firm but respectful. Make sure they understand your dismay, but do not make it personal - the person on the other line is just following company guidelines and doing their jobs.
I dont know what did it, cause first I was offered 20% off then 50% off the repair costs (which I still think is bullsh!t, if the customer is at fault, then he/she should pay full to get repairs, if the device is bad, then HTC should fix it for free to boot, not offering "discounts"). But the last message I sent to HTC before getting the free repair offer was I quoted the CNET reporter that had hers replaced for free as well.
My experience with their customer service? Seeing as how I finally got justice in the end, I'm a lot happier than I could be. But the process is far, farrr from easy and what it should be.
And if anyone is wondering, I'm selling my N1 as soon as I get it back. Cause from my experience, the hardware design is clearly faulty. If it can break once and twice, there is no doubt in my mind that it will break a third time.
Weird that the OP is the only one reporting a cracked screen twice, when it's even rare to hear a screen cracked once. Unless you drop the N1 numerous times that is. Now i'm curious how the OP handles his N1.
Oh you know he keeps it in his skin tight pants pocket with his keys.
Just joking, I honestly don't know. I've scratched my screen (small scratches only noticeable when screen is black) but I've drooped it a few times and keep it my NWU (think cammo) pants pocket and no breakage yet.
I don't think the AMOLED will just crack from usage...
I cracked mine, but I dropped it on concrete face down. It was a sad day.
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
People, there is a piece of outer glass, called the digitizer. It's what you touch, it's the outermost later. It is both protection for the actual screen and the digitizer.
There is an inner layer which is the actual AMOLED screen.
Be clear what what's breaking. Is it broken on the OUTSIDE? Digitizer. Is it NOT broken on the outside but the screen "looks broken", is "bleeding" etc? Screen.
Too much nonsense going back and forth.. Particularly "I dropped it, glass broke, HTC sux" stuff.
rayrayw said:
I'm not C.Ronaldo, and I dont wear tight jeans. I work in a bank and wear trousers with loose pockets. I keep my keys and change in my attache. If you dont think this is happening, do a google search for "nexus one cracked screens". Maybe this is restricted to the first few batches made, cause I ordered mine the day it was available. I honestly have no idea.
But if you are a N1 owner, and you're thinking that this "doesn't happen" - good luck with that, and I hope you will find my post useful when the time comes.
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Click to collapse
It was a joke. I know it sucks for you but a vast majority of N1 owners don't have cracked screen which leads a reasonable person to ask first what the few with broken screens are doing different, if there is an environmental factor (heat change, humidity, etc.) Or in other words what is the common factor.
LoL! Maybe you're butt-uuuggggllllyyyy! LoL! J/K Glad you got a free replacement!
Oilersfan said:
First post, hello everyone.
I've dropped my N1 from about 10 ft in the air, whilst ghost riding my SUV. The top right corner is where contact was made with the asphalt. It came to rest face up. The only damage was a bit of a nick out of the metal where first contact was made. Thank god.
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Click to collapse
1. You're an idiot.
2. I dropped mine from chest height onto tarmac in a carpark, the top left corner took the brunt of it (was in the sleeve at the time, so bad luck) and it came away with a pretty small nick in the metal housing.
It now lives in a Tough Case.
I was very excited to buy the Nexus 4, and I think not being in the first couple of groups that managed to order the phone turned out to be a good thing. Honestly, the user feedback on this forum and elsewhere has pushed me away, especially after seeing and hearing about he back glass cracking on more than 5 occasions. Actually, 2 such incidents would be one too many. And no, I don't expect this to be solved in any future batches...
This is sad, because I am a true fan of the nexus line and stock android, and I was looking forward to 4.2, as well as always receiving the latest updates.
Well, that ship has sailed, and for now, I've gone and bought the One X+, so let's see how much I'm gonna tolerate HTC sense. I saw it as the next best android alternative, and there's no way in hell I would get a non-android phone...
Maybe if LG and Google prove my theory wrong, I'll go for the nexus 4
Use a case, problem solved
I thought of using a case, but the phone is big enough, and I always keep my phone in my pocket. Plus, when I buy a phone, I'm picky and always like to have a physically attractive phone, so I like to show that off. Even those clear cases take away from the overall physical appeal. So, the one x+ seemed like the best choice there as well.
i dont understand the point of threads like this.... do you think that we care that you are jumping ship? are you expecting sympathy or something?
theres nothing wrong with picking X phone over Y phone... get whatever phone you feel comfortable with (One X, iphone, 1990 Motorola Startac) and enjoy it. no need to let the world know of your displeasure
haha, that's a funny little post norazi... this is the nexus 4 forum, and my post was nexus 4 related, so I thought I'd share my views in hopes that google does actually pay attention. I didn't "jump ship" as you say. I'm still supporting android to the fullest, so it's still in favor of google to some extent. I never had an LG phone, so again, no jumping anything here...
This is an open discussion on the nexus 4 forum about the nexus 4, and I'm interested in knowing if others feel the same way
it's best if you don't comment on what you don't understand (as you claimed in your post)
Good luck with the One X+. We need people like you to support other companies flagship phones too, that way the competition keeps manufacturer on their feed and we benefit from the low price. If you Google actually check this forum I hope they do find this post. Maybe they can learn something and fix any current mishaps and problems from happening in the future. As for me I think i'm one of the lucky ones with an N4 without a defect. It arrive with scratches on the plastics but the phone is perfectly fine.
I'm coming from a Galaxy S variant (Vibrant) and I've got to say, the more popular a phone is, the more idiots you'll draw to the forums. And believe me, idiots are always the most vocal. That's why you've been seeing a lot of N4 hate. It's truly undeserved.
I've had the phone for a day and a half and I love it. Amazing device with enough battery to last me a full day with heavy usage (it lasted from 9 a.m. to 11 p.m. on Tuesday, and I was playing with it the whole time). I had Gorilla Glass (first generation, not as nice as GG2) on my old phone and the screen really took a beating, and then some. But with the screen on, you won't even distinguish it from a brand new Galaxy S.
The phone has a very faint rattle if I shake it hard and out my ear up next to it... haven't noticed the rattle in any other circumstance. It's super fast, as you know. The colors aren't washed out at all. Compared to my calibrated display, it's a little warm with whites and blues are a little too cold, but that's nothing a gamma shifts won't fix. The display on my Galaxy S, in retrospect, looks positively cartoonish.
As for the durability... I haven't marred my phone and don't foresee any issues, but maybe other people are just more prone to that kind of thing.
Anyway good luck with your 1X+. I hear it's a great phone and I'm sure you'll be happy with it. The HTC community is generally pretty good since most of the idiots jumped ship and the diehard devs and fans stuck with their first love(d company).
But seriously, there are some really stupid people posting in this subforum and I really wish we Thanking posts had a negative counterpart.
Hung0702 said:
I'm coming from a Galaxy S variant (Vibrant) and I've got to say, the more popular a phone is, the more idiots you'll draw to the forums. And believe me, idiots are always the most vocal. That's why you've been seeing a lot of N4 hate. It's truly undeserved.
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Click to collapse
People seem to think that they are in the majority of a phone's user base on these forum's. They're not.
They seem to think that because this is a Google Phone they're the only people who know about it. They're not.
We are in the minority, and it's a small one at that.
It's a fact that glass will break, it was a relatively common issue with iPhone 4 and the 4S.
Your post sounded like you expected the glass to be indestructible and then got really disappointed and bitter that it breaks just like glass will.
First of all your talking about ~5 out of how many? (a lot)
2ndly I see the same thing on any new phone release usually related to the front glass, dropping the phone is dropping the phone, end of story.
If you are one who drops your phone, then use a case. If you've never broken your screen, don't worry about it.
I've never run a case on a single of my phones, and I have yet to break one. I don't expect this to be any different. (I had the iPhone 4 as well with glass back).
If you really want a pretty looking phone that's not too big, why not just get an iPhone 5 instead? After having the nexus, that's the only phone worth buying on contact in my opinion, since the nexus is off contact and makes contact androids feel like a rip off.
Sent from my Nexus 4 using xda app-developers app
electric0ant said:
It's a fact that glass will break, it was a relatively common issue with iPhone 4 and the 4S.
Your post sounded like you expected the glass to be indestructible and then got really disappointed and bitter that it breaks just like glass will.
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Click to collapse
Well, one thought is that with the iPhone 4/4S you can get cheap replacement back off ebay. The back for the "Nexus 4" contains only cheap antenna for NFC and wireless charging, so I'd expect backs to pop up as well.
I wish people would stop complaining about the glass back on this phone!!!!!
Its glass, if you drop it the chances are it will break SO DONT DROP IT!!!!!
If you drop phones a lot then get an otterbox or something!
I know loads of iphone users and there phones are fine because they never dropped them. Phones dont just explode ( motsly ) on their own so look after your stuff.
My best freind got a galaxy s3 and dropped it 2 days after he bought it when we was out drinking and the front screen smashed!
I didnt go around saying "oh im not getting one of those the screen smashes if you drop it and the plastic scratches".
Not long back i got mad while playing some xbox and threw my controller and it broke... shocking
Please post this on your blog instead.
Closed
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
GodShapedHole said:
I noticed a weird thing yesterday: the upper left corner of my back glass plate stuck out a bit. I only noticed because the other corner felt flush with a screen protector on while the other felt a bit rough. A close look confirmed that the corner is lifted up by a fraction of a millimeter, pretty much as thick as my screen protector is. When I push on it, it goes back and lifts up again over perhaps an hour or so.
What should I do? I have a feeling that this might compromise the watertightness of the phone, so I'm thinking about sending it in. On the other hand, I've had pretty negative experiences with O2 customer support, so I'm scared that they might send me a letter stating that this is due to drop damage and therefore my fault, so I need to pay 40 Euros just to have it sent back without repairs - and if I don't, they'll destroy the phone. It sounds incredible, but this is just what happened to me a couple of years ago. And if they just state it's due to drop damage, it's essentially impossible for you to prove that it isn't.
Has anybody had the same problem? Is anybody else suffering from it now?
Click to expand...
Click to collapse
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
x102x96x said:
Send pic pls
Sent via my Google Nexus 7 | 32GB.WiFi
Click to expand...
Click to collapse
I'm at work now, but I'll make a picture later. I hope my camera is good enough to capture it... it's really just a fraction of a millimeter now, but I'm worried that this may just be the start and that the whole backplate may come off at some point. This has NOT always been the case, it just started yesterday.
wawyed said:
Really? Will you send your phone just because of that? A phone is not a toy, don't put it under the shower/water and you will be fine.
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Click to collapse
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. That's why I'm expecting a bit of structural integrity from it.
GodShapedHole said:
I'm at work now, but I'll make a picture later. I
Are you serious? I'm talking about an integral part of the phone's outer shell coming loose, and you're telling me it's not a toy? It really is no toy, which is why I'd expect the backplate to be firmly laminated in all places as opposed to coming unstuck after a month or two of normal use. To make things better, this phone is rated IP55/IP57. Are you saying I'm wrong to expect a IP-rated product to actually live up to its rating?
I should clarify that my issue is not that one corner is a bit further out than the others - that would just be manufacturing tolerance if it was like that all the time. My issue is that one of the corners is loose. It's sticking out a bit, but it'll go back in when pushed. It'll just come out again after a while. To me, this suggests that the glue or whatever holds the back plate has failed on one corner. That's a flaw that could potentially make an IP-rated phone lose its ability to withstand water ingress. Ingress protection is why I bought it. Damn right it's not a toy, it's high tech. Would you seriously not worry at all if your back plate was beginning to peel off?
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Click to collapse
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
wawyed said:
Ok, send it back if you are that bothered. Why are you even asking if you got it that clear?
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Click to collapse
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
GodShapedHole said:
I *don't* have it that clear. I was asking whether other people have experience with the same problem, to see whether maybe somebody has an actual insight as to what's actually going on, confirming or dispelling my suspicion that the backplate is in fact coming loose.
Is it impossible to have a conversation about a mobile phone that goes beyond pure praise without somebody getting overly defensive? I like this phone and wouldn't like to have any other, but that doesn't mean I can't have any criticism, especially when it appears to me that I may have a faulty unit.
Click to expand...
Click to collapse
What I mean is if it's loose it's loose. What do you expect to hear? Nah it's fine I put mine under the water even if I know there is a risk to **** my phone and waste £500. I don't think people are going to take that risk just to test it, and even if they did that, it doesn't mean that your unit has exactly the same issue.
If people has had this issue you can actually use the search button to find out what happened. But most likely people will just get a replacement unit.
Also by the looks of it, there isn't much you can do about it.
wawyed said:
What I mean is if it's loose it's loose. What do you expect to hear?
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I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
I do not have the same problem, but my front glass is broken. The glass have broken itself, unfortunately
Some images: http://imageshack.us/photo/my-images/15/dscn0530pn.jpg/
GodShapedHole said:
I was hoping to perhaps hear from somebody who actually KNOWS what's going on.
I did use the search function, no dice, at least not for this phone. There's a Sony support thread here but the Sony guy just says to send it in, at which point the repair center will decide whether or not it's under warranty. I was hoping perhaps somebody already did the same thing and could tell me whether it is covered? Because I feel that they could just look at it, say "nope, unless you can prove that you never dropped it (which you can't), we'll just conclude that you dropped it and it's therefore out of warranty. That'll be €150 for a fix or €50 just so we send it back to you." -- because, as I said in the OP, I've encountered that sort of tactic before.
Click to expand...
Click to collapse
There you go, simple search:
http://forum.xda-developers.com/showthread.php?t=2256848
Well, if you actually dropped your phone, they will be marks of it. I don't think dropping your phone makes the glue less sticky anyway. It would rather crack the screen. At the end of the day you will be taking a risk when you send it. But I think it's just a manufacturing issue. You can always try to re-glue it yourself. Check the video on the other post.
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
goldendye said:
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
Click to expand...
Click to collapse
I think you have to keep in mind here that those peoples devices that do crack will most likely post about it. Those whose screens have not cracked are not going to be posting, "yup, my screen hasn't cracked yet". In this sense there will be lots of negative comments about the screen because those that have experienced it will post about it.
Personally, I have dropped my phone naked on my marble floor and the most that has happened is the paint on the rounding has chipped a tiny bit. My glass is perfectly fine at the moment, I have no complaints.
I do now keep a case on it, but I am very tempted to make my own case (there isnt one out there that I like) that just covers the corners and has a skin on the back.
The phone is excellent! My only gripe is lack of root, but that will lessen when Android 5.0 (lollipop) comes out because it will sort out the ext-sd card limitations I am currently facing.
Yup, my screen hasn't cracked yet.
Lol
Sent from my D5803 using XDA Free mobile app
Dropped twice. It fell straight on its back once. My screen hasn't cracked yet :'D and no scratches even
Sent from my Compact Beast The Third.
I've dropped mine at least a half dozen times; it's in an inexpensive CruzerLite case. As near as I can tell, the phone seems indestructible. No cracks, no scratches.
Mine hasn't craked... sorry!!!
sorry to disappoint but, what cracks? still pretty solid on me
*knock on wood*
- dropped mine three times --> not a single scratch
- waterproof --> yes, I've tried it several times
- flaps open randomly --> nope, they are super solid and sealed
- screen cracks --> nope, and I carry it always in my pockets, sometimes I've even sat on it (silly me)
Only vulnerability that I see is that the back is quite slippery, but you can always get a cover for that.
Haha laughed a lot reading these comments, specially those who apologized for disappointing me by not cracking their phone . Apart from user feedback, there isn't much from official websites like gsmarena or Sony itself on this.
Well, I would not advise you to let it fall to try ^^ and I don't believe in self cracking phones, I'll believe it if it happens with my own one, which I'm am super careful with
But the phone is absolutely amazing !! I knew the "risk" and still bought it, I advise you to do the same
I had once a similar affair with a computer which had a design failure with the hinges, the screw threads were molded in the screen cover, with the torque required to open the lid, it was a sure recipe for a disaster, but at least it was something easy to repair yourself, compared to this phone. Yeah, I have no idea what could cause this phone to break, it doesn't get hot, it has top notch glass and the screen isn't a mechanical piece under heavy load ... Could something be reactive and releasing gases in the IP68 sealed phone ? No idea
Girlfriend and I both own this phone, and have dropped it many many times. Both still in perfect condition.
No problems here, love this phone.
I'll pick option 3, do a search and you'll see this is not a real problem.
I dropped mine once onto Spanish tile and it didn't break. Second time I wasn't so lucky. But it was also my fault - it fell onto a rock with a jagged point. I would have been blown away if it survived it. Even with my experience, I'd vouch for the phone's durability - so much so that I bought ANOTHER one happily
I've had mine for a couple of months now. I put a skinomi skin on the back soon after I got it, so I can't be positive that it hasn't cracked. However, I don't think it has. A couple of not-to-bad falls, and the front screen is still intact. The pressure test is also still good, so I don't think the back is compromised.
No cracks here. And the phone is a beauty and the beast in one package
Same here, dropped it many times, solid device.
One week and counting. Sat on it a couple of times. Nothing is cracked yet.
Every glass-backed phone has always been accompanied by reports of spontaneous cracking. Nothing new there. I've dropped my phone a few times (albeit with a case on) and it's unscathed. I also dropped my Nexus 4 many, many times without breaking it, and the N4 was also plagued with screen cracking complaints when it was released.
If I refused to buy something because of negative comments on forums then my life would be devoid of any gadgets (and I'd be much richer!)
Add a third option to the poll:
"I wear a case and i don't worry about it."
That's what the most owners should vote!
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
It sounds like a manufacturer defect. And that's difficult because you have to prove that. Perhaps you can just go into wherever you got it or to a carrier store and talk to them and explain. They might be cool with replacing it.
I've read a lot of posts around talking about how this phone scratches easily. It's actually got me considering putting on a screen protector and I've never done that before.
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
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Click to collapse
I have the light leak along the sides, but it is not caused by a gap in the glass. It's the black along the edges of the screen not being all the way to the very bottom.
centran said:
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
Click to expand...
Click to collapse
I have yet to join an XDA forum regarding all the mobiles I have owned in recent years and not found one of these threads.
Some peers actually claim to have had their screen crack overnight while on the bed side table? And so it goes on. Its a mystery?
I have seen an 18" dia ships porthole 1.5" thick get dropped and not break yet overnight while standing in a wooden jig they have broken! Glass is an inherently odd material and I have no idea what you are going to do to resolve this situation? This phenomena can happen but its generally owners who, either known or unkown, break the glass.
Where is the crack? Can you possibly post a photo? This would be invaluable to asses what may have accurd.
This could be difficult for you to resolve. Have you insured it?
Ryland
I noticed I have a crack on the back as well. Been in a case since I got it and no drops, but still a crack. Don't know how it got there, but at least I can't see it
Sent from my SM-N950U using Tapatalk
I was on the Verizon support site tonight. There are a small number of people there who are complaining about this exact thing.