[Q] HTC One build quality - One (M7) Q&A, Help & Troubleshooting

I have a question regarding build quality of the HTC One. My concern is that the speaker grills are supposedly wobbly and not even with the screen surface. Somewhere on the HTC One forums around here, someone even noticed the gap on the top, under the upper speaker grill.
It would be great if some of you, who have the phone, could address those issues, along with this watch?v=V9mIqjICdYI (sorry, I can't add links yet, need 10 posts ...) Just ignore the ramble about camera/software, as if anyone here cares about them anyway.
What's more I've read somewhere that the plastic sides (silver model) are getting dirty really fast and that doesn't look well.
Any feedback would be appreciated. I'm willing to buy this phone, since there doesn't seem to be any alternative running android. Thanks in advance

Regarding speaker grill on mine it's fine it all lines up can't see into speaker,the sides are white so if your hands are dirty then yes it will pick up dirt but a damp cloth brings right back..
Sent from my HTC One using xda app-developers app

Take a risk and buy it. Don't like it, then reverse your upgrade
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Related

Battery door

Are you experiencing the loose well creeky battery door like the incredible 2 is just wondering?
sent from my droid incredible 2
The plastic backing certainly seems to have a bit of 'give' to it on the corner nearest the power button/camera lens. I've heard this from other people too, so I'm guessing it's a common issue.
there was a thread about this, many people have this problem. My cover creeks on the right bottom side, quite bad really for a solid device like this.
Yeah, I had one like this also...took it back... I thought it was a one off, obviously not...
Yes I have this too. Not so much on the bottom right, like some are reporting. Mine is more on the top right.
A little miffed about it considering this is a top of the range phone. And a clean on the inside didn't fix it
Sent from my HTC Incredible S using XDA App
Considering myself lucky here.
no creaks or loose doors
i stuffed tiny bits of blue tack round mine until all the squeaking stopped lol
I started having this problem on the top right side too, near the camera. So I took 2 small peice of cardboard and placed one near the memory card slot and one near the camera and now there is no more creeking although a small gap is formed. Will get a silicon case now.
Might be the reason HTC went with a unibody back on the Sensation. I keep a case on my Incredible S.
Sent from my HTC Incredible S using XDA Premium App
hussainmushahid said:
I started having this problem on the top right side too, near the camera. So I took 2 small peice of cardboard and placed one near the memory card slot and one near the camera and now there is no more creeking although a small gap is formed. Will get a silicon case now.
Click to expand...
Click to collapse
All my creeking was on the right side, probably because of the design. I see that they didn't have another attachment point near the memory card, probably causing a little gap to form and therefore the creeking.
I attempted to put some tape on the back of the battery cover to help reduce the supposed gap that made the conditions for creeking to exist. However because i couldn't find a balance between a visual gap and creeking, i've ditched that solution for now and am living with the creeking.
I only wish they've designed the battery cover with an additional attachment point to help ease this issue
Might get a case but i just like how "slim" it feels.
Nothing loose here. No cracking sounds either.
Recommendation from my experience:
Buy yourself the casemate Barelythere case and enjoy a tougher, better looking and soundproof IncS. Screen protector is included and in my eyes more than good. Package is cheap (bought it via amazon.co.uk) and high quality.
BR
Sven

Htc One build quality

Hello,
Been following this thread for a couple months now, almost bought the xz, but seeing both took their sweet time to launch and one's finally available...
So just returned from a mall, seen it in 2 stores, live.
It looks really nice just as pictured by everybody in these forums. The screen looks amazing, very sharp, cannot compare to anything else. Sound thru loudspeakers best I heard in a phone.
However..
The built quality seemed to lack.. Alot.
The metal parts didn't seem to be aligned properly to the point where visually they were protruding out; the corners felt rugged, especially where the metal will stick out. There were minor gaps, albeit too visible on both models.
Now, surely I have heard about these possible issues. Wasn't too worried before as consider myself less picky about things in general. But after seeing the store model, I am a little worried. I know I get to bring it back if not happy my question is how the store demo version compares to the actual thing? Aren't the demo units supposed to be better, at least in build quality? One thing I am sure of, will carefully inspect it in store.
As an aside, all my phones past 10 years bought online: I wouldn't take the same chance with one whatever return policy.
Sent from a pizza..
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
hpsauce37 said:
I had a few issues with build quality on my first few handsets , rough edges etc and then on my last one (which didn't suffer from the capptive button problem) I decided to just take care of the rough edges myself and used a bit of 2000 wet and dry sand paper on the polished edges and white band, now have a perfect handset
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
Pixel issues are going to increase as pixel density has more than doubled over the last few years. No way around it. We also need to remember that it is in no way HTC fault and that every single phone manufacturer has similar failure rates.
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
KidCarter93 said:
From what a fair few people on here have said, the most recent builds are fixing these issues.
I myself have a model with very minor build quality issues but it's not enough to make me want to get a replacement or switch to another phone.
The phones so good that these minor issues can be overlooked, by me at least.
Click to expand...
Click to collapse
Same here. Very minor issues here too. The headphone input (and sim tray) looks to be deburred by hand (and a bad job at that, I got a scalpel to mine to clean it up)
But other than that I'm happy.
Sent from my HTC One using xda premium
millicent said:
Wow, hard to believe that! In any case I don't think I would do it.
Just went to similar other threads mostly concerned with stuck or dead pixels.
Will bite the bullet tomorrow and will try to inspect it in store, hope for the perfect one..
Sent from a pizza..
Click to expand...
Click to collapse
No joke, I used a bit of 2000 wet and dry just take some of the rough edges and what seemed like glue or something of the white band. It now feels silky smooth .......then I put it in a case and don't feel it anyway lol!
My ocd is moving to new extremes I think lol
Sent from my HTC One using xda premium
Got my One today and it's perfect or very near..
Checked a little bit on the issues I seen or heard of before, mechanically it's almost perfect, alignment and all, no dead or stuck pixels, call quality seems alright, sound recording and playback.
The only issue if I may say so, on maximum volume there's a bit of distortion on loudspeakers.
I will get to play more with it this weekend, can hardly wait, but so far it seems like a nice replacement for my sgs2.
Sent from a pizza..
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Vo01985 said:
Yeah I'm usually not very anal about those kinds of things but I must admit that the headphone jack is pretty bad. Like mine is halfway on the aluminum casing almost. It's not in the center of the plastic between the aluminum at all like the power button. Is this normal?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yes headphone jack is in normal position.. my Inspire was like that as well. Not aesthetically pleasing, but am sure it has to do with placement of items inside the phone.
Sent from my HTC One using xda premium
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Vo01985 said:
What about the part where if you move the notification bar down you can feel the screen is not flush with the phone. Like the screen is risen. On the bottom there is no issue. Is this a common "problem"?
Sent from my HTC One Developer Edition using Tapatalk 2
Click to expand...
Click to collapse
I got that too, but decided it doesn't bother me that much. However I am going to exchange it for another with better power button, mine is way too recessed.
Sent from my HTC One using xda app-developers app

Slightly raised screen?

I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
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blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
On the left side? If so I have the same thing.
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racrickey said:
On the left side? If so I have the same thing.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
It goes all the way across but yeah, more so on the left side for me too.
Sent from my HTCONE using xda premium
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
It seems that it is an issue. I have the silver and its very minimal and isn't an issue for me. I've since ordered the black as a replacement (wanted black in the first place) and is much worse and not acceptable to me, and the top speaker grill has 3 scratches on it so I called sprint and they are processing an order to replace the black.
blackmamba0730 said:
I just noticed that the top edge of my screen isn't flush with the speaker. It's slightly raised and my finger sorta nicks it every time I swipe down. Is this a normal thing or a slight defect?
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
I think its a lack of quality control. Some are flush, some aren't. If it bothers you, you may want to see about exchanging it and be sure to point out that you believe it is a manufacturer's defect (this will be key in avoiding the Sprint restocking fee assuming you bought from Sprint). Another thing to consider is that if you intend to put a screen protector on the device, screen protectors only cover the glass and not the speaker grills. Therefore the "nick" you describe will be present even if you have a flush screen because the screen protector will create a non-flush edge (and the "nick" will be even larger if you apply it to your current device).
batch problem maybe, lack of quality control.
I have the opposite issue at the bottom. The screen appears to be sunken in ever so slightly on the sides, while the speaker is flush with the sides and its flush at the top. I can feel it somewhat, but this is my second unit after a dead pixel replacement so I'm probably going to roll with it because the replacement could have bigger issues.
Just picked mine up today. Also noticed the left side of the screen isn't completely flush. The right side is a little closer, but the left side is the worst.
Sent from my HTCONE using xda premium
Got my Black replacement yesterday. Very slight raised glass on the top left but it's so minimal I'm not going to complain. I guess 3rd ones a charm. Just sucked dealing with Sprints telesales dept for 2 weeks trying to get a acceptable device.
I'm upset they rushed this phone out without thoroughly looking over It better.. I got the unflush screen, the gap up top.. argued with a sprint rep today about the gap and he opened a new HTC and it had the same problem.. so another rep said the gap is for better antenna signal lol
Sent from my HTCONE using Tapatalk 2
I have a black one. It is the same. Top left is noticeable. It isnt really bothering me till I get some scratches or nicks in the anodization if u know what I mean.
Sent from my HTCONE using xda app-developers app
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
bhaktasa said:
My HTC one also has a raised screen on the entire top side but the bottom side is flush and everything else about the build quality is good. Eventually, it started bothering me and I ordered a replacement phone (wirefly.com and within my two weeks). The replacement phone had the same problem and it also had a huge gap between the aluminum and white plastic (which my original didn't have). So I ordered another replacement phone and this time the screen is raised on the left top side and lowered on the top right side meaning it's slanted in reference to the body of the phone. And there's a smaller gap between the aluminum and white plastic. I feel like this is going to be an endless cycle. What should I do?
I love the phone but this is bad quality control on HTC's side.
Click to expand...
Click to collapse
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Marty said:
Right now, its pretty much luck of the draw as to if you can get a flush one or not. I guess it will also depend on how much patience you have as to how many times are you willing to do an exchange. Also, just realize that if you do finally get a unit with a flush screen, if you put a screen protector on it, it will only cover the glass and not the speaker grills. This means that the screen protector will then create an edge/lip at the top and bottom of the glass panel so again, it will not feel flush/smooth due to the screen protector.
Click to expand...
Click to collapse
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
w8setter said:
It has been said that, that's why the black version' s release was delayed...to correct some minor design flaws, such as the ones you are having problems with....
Hope this helps...
Click to expand...
Click to collapse
I've had three black HTC Ones and all had the same issue of the screen not being flush with the speaker grills. The issue was definitely not corrected in the black version.
---------- Post added at 10:00 AM ---------- Previous post was at 09:53 AM ----------
bhaktasa said:
I don't use a screen protector so that's not a problem. I just want a good phone. How is that I can get three phones that look completely different in build from the same company? That just seems so odd to me and looks bad on HTC's side. I feel like if this is going to be an endless cycle, I might make the switch to a different phone.
Click to expand...
Click to collapse
I also got frustrated with HTC quality control issues and some of the software choices they made in Sense 5 and so I am currently trying out a Galaxy S4 (haven't decided if I am going to keep it yet). Its not quite as snappy as the One but its acceptable to me as far as speed goes. No real quality control issues I've noticed and enjoying all the features Samsung has packed into this device. Both devices are great but each has its tradeoffs.
Hello everybody! I do not know where to begin but hope this forum.xda-developers.com will be useful for me. warmest regards from annonce escorte - www.goldendolls.com

Replacing Spreaker Grills

Ok so I have the silver HTC One and as much as I love it, I can't help but think the front would look bad-ass with the black speaker grills...
I was wondering if anyone has any experience replacing their speaker grills, I remember seeing a drop test video and it popped off. The guy in the video mentioned how it didn't clip back on, it was glued on.
I think if it was easy enough to get a stanley blade in between the grill and the plastic it could just pop off (mine has a gap so it could be quite easy) then it would also help in the future if any scratches happen, just to replace them again...
Thoughts?
thats a good idea, itll be great to know if the speaker grills are repleacable, as they are slightly raised on most phones
I'm just worried incase I order the replacment parts and they are not the same quality as the real HTC One parts. Is there a site that sells genuine parts? They would need to ship to the UK for me though...
Are you out of your mind?
If you are, I'd recommend sandpaper tape and some spray paint. That would probably be easier than disassembly. Maybe even some black nail polish.
Sent from my HTC One using xda premium
couped said:
Are you out of your mind?
If you are, I'd recommend sandpaper tape and some spray paint. That would probably be easier than disassembly. Maybe even some black nail polish.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I dont think it will be as bad as you think, this is the video I was talking about:
http://youtu.be/KwE9PGDnlvs?t=1m51s
I know the top may be more difficult to get off because of the camera and I think I will wait a few more months to see if anyone does drop their One and the top part pops off... But it would be interesting to know because this could be useful to those who get any real bad damage to their speaker grills...
The speaker grills are glued to the housing, Removing them shouldn't be hard
Do it and get us some pics
I'm doing it. Are you sure about the glue? I also started a thread about it a couple of days ago.
robt772000 said:
I'm doing it. Are you sure about the glue? I also started a thread about it a couple of days ago.
Click to expand...
Click to collapse
The bottom one is definitely glued, I am not sure about the top one though
Im interested...
Barca009 said:
Ok so I have the silver HTC One and as much as I love it, I can't help but think the front would look bad-ass with the black speaker grills...
I was wondering if anyone has any experience replacing their speaker grills, I remember seeing a drop test video and it popped off. The guy in the video mentioned how it didn't clip back on, it was glued on.
I think if it was easy enough to get a stanley blade in between the grill and the plastic it could just pop off (mine has a gap so it could be quite easy) then it would also help in the future if any scratches happen, just to replace them again...
Thoughts?
Click to expand...
Click to collapse
I agree that the black would look pretty cool. Let us know how this turns out! and take pictures of the process. I myself am curious whats behind the top grill, my speaker on the top is starting to crackle horribly i want to know if it would be possible to replace.
One of mine (the bottom grill) has a small chip in it that really annoys me, so i have ordered a new set. Postage to the UK is quite expensive, but the total was only £24. Not that bad considering its an original part I guess.
Removing the grills shouldnt be too hard, just heat them up with a hot air gun, being careful not to 'cook' the phone and carefully prise the grill up. The gap most people have in the case may be a help here. The new one should just press on. Warm it up, press it down and hold it firmly until cool, with a clamp or strong bulldog clip if you can.
Etradesupply.com sells almost everything for HTC one just so everyone knows if they didn't, u also have a tiny chip in my lower speaker grill, but my case hides it for now so I'm not super worried, but I would love to know if this is possible!!
Sent from my HTC One using xda premium
The grills and the SIM tray are about the only things you can replace. They sell screens, but there is no realistic way to replace them. Even if you could open the phone without marking it, putting it back together is almost impossible.
rovex said:
One of mine (the bottom grill) has a small chip in it that really annoys me, so i have ordered a new set. Postage to the UK is quite expensive, but the total was only £24. Not that bad considering its an original part I guess.
Removing the grills shouldnt be too hard, just heat them up with a hot air gun, being careful not to 'cook' the phone and carefully prise the grill up. The gap most people have in the case may be a help here. The new one should just press on. Warm it up, press it down and hold it firmly until cool, with a clamp or strong bulldog clip if you can.
Click to expand...
Click to collapse
Just for clarification, did you order this from etrade supply? do you have it yet and how is the quality...?
Regards
Zak
Etradesupply quality is very good. I order parts from them and never have an issue.
Heat gun or hair dryer to loosen up the glue should help.
Sent from my HTC One using xda app-developers app
Curious to see if you went through with this.
Sent from my HTC One using xda premium
I bought some etrade silver speaker grills but no longer need them.
If possible please share the whole process heating , removing and fixing the top and bottom speaker grill. Thanks !
Sent from my HTC One using xda app-developers app
Just a tip, do not "paint" the grill. It's impossible to do without stuffing up the holes anyway.. And paint does not stick to aluminium.
You need to anodise aluminium.
Google how to do it but in a nutshell..
1) chemically clean existing aluminium to remove all traces of colour /surface protection. 2)Anodise it to required colour or clear colour
This not only gives you the look you want but makes the surface very hard.
Anodising also is not "on" the surface but part of it so it won't scratch off, block holes etc.
Bare aluminium is very soft and WILL oxidise and go dull. Apart from living in a vacuum or learning to breathe argon gas, you can't stop it.
Anodising MAKES aluminium oxidise and then fill the surface with a dye. This prevents further oxidisation.
Cheers, Marty
Sent from my HTC One using Tapatalk 4 Beta
any luck with replacing the speaker grills?
Just a heads up
I asked about this a different thread and one of the people that replied told me that only the bottom grill is glued in. He said the top is actually screwed in from the back before the back cover is put on. I cant confirm if he was correct, but still good info for anyone planning to try something like this. Can anyone confirm that has purchased these if there are threads in the top grill for it to be screw in?

Screen coming up in upper right hand corner.

So I got my T-mobile HTC One through their online store about two weeks ago, and right out of the box I noticed something funny... The screen in the upper right hand corner wasn't quite flush with the top metal faceplate. It stuck out a bit, but I didn't really care too much because hey, I had an HTC one and it was amazing..
Since then I've noticed that the screen in the upper right hand corner will slowly work it's way out until it sticks out fairly noticeably, maybe 1/16th of an inch. It can be felt for sure and seen if you look closely. If you push on it, it will slide back in to where it's flush and stay there for a few hours while it works it's way back out again.
Originally this wasn't such a big deal for me, but it seems like it may be getting worse and I'm starting to get nervous.. My question is has this been seen by anyone else? And is it such a problem that I need to go through the issue of sending it back in for a replacement? The T-mobile store said they'd swap it out, big they don't have any in stock so I would have to go through the ordeal of sending it in and waiting for it to get back to me, and then what if there's a huge gap or a worse issue with the one I get back... Ugh.
So does anyone know anything about this?
Sent from my HTC One using xda app-developers app
Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.
ingenious247 said:
Both top and bottom of mine are slightly raised compared to the speaker grills. I think nothing of it. Enjoy your bad ass phone.
Click to expand...
Click to collapse
Yeah that's what I'm thinking.. I want it to be no big deal haha. It's actually really reassuring that I'm not the only one... How long have you had your one, if you don't mind me asking?
Sent from my HTC One using xda app-developers app
For almost 3 Weeks now. My Wife's also has a slightly raised screen edge on both top and bottom.
I think it's fairly normal, and I don't think it's a problem, honestly.
After seeing the official double dip case for this phone, it actually works to our benefit (if using that case) since it would seal out dust better.
Intentional? Maybe.
But most likely the screen raises after the phone heats up from usage due to the internals being crammed in there and the battery (and other heat affected materials) swelling ever so slightly. Normal stuff I'm sure, and not enough reason for me to worry about the slight ridge I feel if I start my swipe too high when I'm pulling down the notification bar.
Sent from my HTC One using xda premium

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