HTC one signal issues? - One (M7) Q&A, Help & Troubleshooting

Hi guys, my partner has just got a HTC one, she loves it but shes been having issues where it looses GSM/3G signal and then never gets it back until she reboots. I remember there being similar isssues on the early HTC One X's that system updates solved. Has anyone else with the One been seeing similar issues or perhaps she has a faulty handset and we need to look at getting it replaced?

I have been experiencing similar issues since having the phone. I came from the Xperia Z, and encountered no such problem.

Related

dust under screen?!

so 3 days ago got me a sensation xl
after a couple of days i notice specs of dust under the screen!
eventually I got my phone replaced, the tech guy is saying that probably they were already there and I didnt notice them...
I am thinking that they got in after I got the phone (not sure) so I'm afraid it will happen again.
anyone else had same issue?

[Q] call quality issue

I am having an issue with my standard htc one.
When i am on calls the person on the other end is saying that i sound very quite. I have had this with a couple of different people i have called.
The phone is a brand new replacement from o2.
I at first thought it was due to the case i have on the phone blocking the mic however having removed the case and tried another test call the problem is still there.
Any suggestions of what to try or why this is
anyone else had this?
thanks
hpsauce37 said:
I am having an issue with my standard htc one.
When i am on calls the person on the other end is saying that i sound very quite. I have had this with a couple of different people i have called.
The phone is a brand new replacement from o2.
I at first thought it was due to the case i have on the phone blocking the mic however having removed the case and tried another test call the problem is still there.
Any suggestions of what to try or why this is
anyone else had this?
thanks
Click to expand...
Click to collapse
Call your provider reps and get another new model...
Just had it replaced by o2 as the last one had a random vibrating and overheating issue.
Getting fed up with constantly having to change this one....seems to be one problem after another.
Any possible fix or cause?
Sent from my HTC One using xda premium
hpsauce37 said:
Just had it replaced by o2 as the last one had a random vibrating and overheating issue.
Getting fed up with constantly having to change this one....seems to be one problem after another.
Any possible fix or cause?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Are u on stock or did u flash any Rom or custom kernel?
99piotrek said:
Are u on stock or did u flash any Rom or custom kernel?
Click to expand...
Click to collapse
no completely stock
the phone was purchased on o2 contract by a friend who then didnt like it/get on with it so i bought it off him. The phone i received had an issue with random vibrating so he returned it for a brand new replacement.
All i have done is unlocked the phone (by code) so i can use it on my network which is 3
it would seem that the htc one seems to be plagued with a number of different issues and no sooner than you manage to sort one out by exchanging it you end up with another problem!
Its getting very frustrating as i so want to like this phone....the first phones i had (bought sim free) had issues with captive buttons and build quality which led me to change back to an iphone.
After a couple of months decided to try the htc one again in the hope that all the early issues were resolved and here we are again with yet different problems.
i had this issue too, i think its related to Radio and Firmware,
just flash 2.24 and see if it fixes it, if not try ARHD 12.1 (With Wipe)
Muhammad.Muayad said:
i had this issue too, i think its related to Radio and Firmware,
just flash 2.24 and see if it fixes it, if not try ARHD 12.1 (With Wipe)
Click to expand...
Click to collapse
glad its not just me then, was yours an o2 one also?
really hope it can be sorted by firmware....can you tell me which firmware yo put on yours please..a link would be great
im guessing i have to unlock the bootloader and put a recovery and root again? i did this with the last one to try and resolve the random vibrating issue however that turned out to be a hardware problem
I have read some issue about problems with the mics on the phone just wish there was a way to be sure before flashing just in case i have to send it to htc to get sorted...would rather avoid sending away though
thanks for the help
hpsauce37 said:
glad its not just me then, was yours an o2 one also?
really hope it can be sorted by firmware....can you tell me which firmware yo put on yours please..a link would be great
im guessing i have to unlock the bootloader and put a recovery and root again? i did this with the last one to try and resolve the random vibrating issue however that turned out to be a hardware problem
I have read some issue about problems with the mics on the phone just wish there was a way to be sure before flashing just in case i have to send it to htc to get sorted...would rather avoid sending away though
thanks for the help
Click to expand...
Click to collapse
just locked on my phone and it says the software is 2.24.206.1 so does this mean that it must be a hardware issue or is it still worth flashing something?
Hej, had the same problem and thought it would be the rom (cm-10.1-20130706-NIGHTLY-m7ul).
Well, it became apparent that it was the genuine HTC double flip case, who seemed to cover the micro just next to the micro usb connection.
Xayden said:
Hej, had the same problem and thought it would be the rom (cm-10.1-20130706-NIGHTLY-m7ul).
Well, it became apparent that it was the genuine HTC double flip case, who seemed to cover the micro just next to the micro usb connection.
Click to expand...
Click to collapse
thats why i thought it might be the case however the problem is the same with the case removed (poetic case) so dont think its that. I just dont want to unlock bootloader etc and risk messing up my return to htc if it is definatley a hardware issue.
Getting really annoying this now though as the rest of the phone is perfect, build, captive buttons, ear speaker etc
Yeah, seems to be a good idea not to mess around with roms while the device itself ain't running as it should.
Just had a look at the poetic case and the hole for the micro seems rather big, so it seems unlikely that this is the problem.
How about the hole being filled by like, dirt? Just had to think about my htc one. Sometimes the speaker grill is filled with some tobacco leftovers who float around in the same pocket as in which I put the phone. Even though it seems rather unlikely, no possibility should be left unregarded.
Xayden said:
Yeah, seems to be a good idea not to mess around with roms while the device itself ain't running as it should.
Just had a look at the poetic case and the hole for the micro seems rather big, so it seems unlikely that this is the problem.
How about the hole being filled by like, dirt? Just had to think about my htc one. Sometimes the speaker grill is filled with some tobacco leftovers who float around in the same pocket as in which I put the phone. Even though it seems rather unlikely, no possibility should be left unregarded.
Click to expand...
Click to collapse
thanks again
i have considered the possibility of the mic hole being blocked although the phone is only a day old. I am pretty sure though that the phones supplied by o2 to replace faulty phones are actually reconditioned phones so it is possible that could be fluff or blocked, On looking it does seem that the hole for the mic is rather small and i am wondering if that in the machining process that maybe that holes is not opened up as much as it should be or is not clean....think i might try opening the hole abit using the sim ejecting tool or a pin. Just a bit concerned about the possibility of damaging the mic but then if it is faulty anyway then i guess i have nothing to lose.
will report back in a bit
hpsauce37 said:
glad its not just me then, was yours an o2 one also?
really hope it can be sorted by firmware....can you tell me which firmware yo put on yours please..a link would be great
im guessing i have to unlock the bootloader and put a recovery and root again? i did this with the last one to try and resolve the random vibrating issue however that turned out to be a hardware problem
I have read some issue about problems with the mics on the phone just wish there was a way to be sure before flashing just in case i have to send it to htc to get sorted...would rather avoid sending away though
thanks for the help
Click to expand...
Click to collapse
i had 2.19 running 4.1.2 then i upgraded to 4.2.2 and 2.24 ARHD 12.1, the Proximity sensor is fixed and call quality has been improved but sometime it gets bad.
as for O2, i am running M7 unlocked (international)
here is the Link, just flash this ROM (Firmware, Radio, and OS is included) "http://forum.xda-developers.com/showthread.php?t=2183023"
Ok so I have tried to make the Mic hole bigger/clean it out and and first couple of test calls it seemed it improved it. However it seems almost now like the problem is intermittent as other calls have shown the problem to still be there, this is really getting frustrating now.
Can it really be software related? Is there anymore conclusive tests I can do to help identify the problem.
Sent from my HTC One using xda premium
hpsauce37 said:
Ok so I have tried to make the Mic hole bigger/clean it out and and first couple of test calls it seemed it improved it. However it seems almost now like the problem is intermittent as other calls have shown the problem to still be there, this is really getting frustrating now.
Can it really be software related? Is there anymore conclusive tests I can do to help identify the problem.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
BUMPPPP!
I got this problem all of a sudden
Did you solve the problem op?
I've isolated my problem to the bottom mic, cause recording videos is mainly fine (guessing it records only with one of the mics now though) and when I put it on speakerphone it works. However when I take a normal call, or use gnow it doesn not really register. When I really yell it comes through softly.
People on the other side of the phone can't hear me well, I have a feeling something's stuck in my mic port
Thanks

[Q] Other party can't hear me during call.

I'm already getting my replacement from TMO but I wanted to ask how many people have had this problem before? The only way I was able to have a conversation was by putting the phone on speaker.
Chronos300 said:
I'm already getting my replacement from TMO but I wanted to ask how many people have had this problem before? The only way I was able to have a conversation was by putting the phone on speaker.
Click to expand...
Click to collapse
Just had my One back from repair yesterday with this exact same problem.
I also had a secondary issue with the touchscreen.
I love my One but I cannot believe the amount of problems I've had so far. First it was the camera now it's the mic. Before this I had the original galaxy and that last me for 3 years with no hitches.

[Q] will replace the camera unit fix the purple haze in the viewfinder?

Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?
Euroman28 said:
Hi
I know this is an old issue.
I have owned an HTC One (M7) since 2013 and live in Denmark.
After using the phone during the first weeks of the summer of 2013, I discovered the purple haze in the viewfinder when takin a photo.
But sadly HTC never offered the free fix here in Denmark like in the US, so I have been stuck with the problem ever since.
I have finally found a firm here in Denmark who can replace the whole camera-unit in my HTC One (M7).
But before I spend 50 USD on fixing the phone. Will replacing the camera-unit fix the problem? Or is the problem deeper ?
Click to expand...
Click to collapse
To the best of my knowledge it depends how bad it is. I've known cases where replacing the camera module did solve it and others where it did not.
If you do decide to take it in maybe ask the shop for some reassurance of success rate so you can make a more informed decision. :good:

Persistent Overheating

Hey guys. I'm new here but I was hoping somebody could help me. Basically I bought a OnePlus 3T a few months ago and from the moment I started using it it was overheating to the point where it's almost unusable. No matter what rom, kernel etc it still overheats. Eventually I sent it to Oneplus to be Fixed and even though the motherboard was replaced it still overheats no matter the rom, kernel or fix. I'm considering selling it but I was hoping somebody has had the same problem and knows a solution. Thanks!

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