I was just listening to music, and looking through gmail when all of a sudden it just turned off, just boom, nothing. It was not plugged into power at the time. I tried pressing and holding the power button, but nothing happens. I tried plugging it in, but the charging led doesn't turn on. On any other phone, I would just pull the battery, but on this thing I can't...
Augh!
I've tried to do power and vol keys out of desperation, plugged in and pulled out headphones... basically anything that I can think of, and I get nothing. Does anyone have any ideas?
I do have insurance on it, but does it cover what has happened to me? It almost looks to me like it would not cover it. I JUST got this phone like 2 weeks ago! Augh! Help!
THE INSURING AGREEMENT
What This Agreement Covers: We will cover direct physical loss caused by accidental
damage, theft, burglary, robbery, fire, flood, vandalism, natural disasters and power
surge due to lightning for the insured product(s) listed on your Policy Declaration page.
Policy Period: Period for which coverage is in force as stated on your Policy
Declaration page. A loss must occur within this period to be covered.
Policy Territory: This agreement protects your covered property against direct
physical loss or damage worldwide. In return for your premium, we will provide the
protection stated in your Personal Electronic Device Protection Policy for the Coverage
and Limits of Insurance as selected and shown on your Policy Declaration page.
Insurable Interest: We do not cover more than your insurable interest in any property.
Therefore, the limit of insurance must represent the replacement cost value of the
property you are insuring.
Limit of Insurance: The limit of insurance for your selected coverage as shown on the
Declaration page, applies to all losses arising from any one event. Any amount we pay
will not reduce your coverage for future losses.
Your Deductible: When you applied for this insurance, you selected a deductible. This
deductible is shown on the Declaration page. Your deductible applies first to each loss.
Then we will pay any amount over this deductible up to the limit of insurance for your
selected coverage.
Property We Will Not Cover: The policy does not cover video games, DVD’s, CD’s,
MP3 files, ring tones, contact lists, video screen savers, headphones, applications,
programs, pictures, video files, audio files, and data.
LOSSES WE WILL NOT COVER
Corrosion & Rust: We will not cover loss or damage caused by or resulting from
corrosion, rust or changes in humidity or temperature.
Cosmetic Damage: We will not cover loss for Cosmetic damage. Cosmetic damage
means damage or changes to physical appearance of the covered property that does
not impede or hinder the normal operational function of the scheduled property such as
scratches, abrasions, change in color, texture, or finish. IM441-1171 01 12
4
Dishonest Acts: We will not cover loss or damage caused by your dishonesty or
anyone acting for you. Nor do we cover any loss or damage arising from your illegal
acts whether committed alone or in collusion with others.
However, if the loss is caused by an act arising out of a pattern of criminal domestic
violence and the perpetrator of the loss is criminally prosecuted for the act causing the
loss, this exclusion does not apply to an otherwise covered loss suffered by another
insured who did not cooperate in or contribute to the act that caused the loss.
Electrical Breakdown: We will not cover loss or damage to electrical equipment
caused by electricity other than lightning. If a fire results, we will pay for the loss or
damage caused by the fire.
Intentional Acts: We will not cover loss or damage caused by your intentional damage
or destruction of property covered under this policy.
Mechanical Breakdown: We will not cover loss or damage caused by mechanical
breakdown or system failure if not caused by accidental damage. If a fire or explosion
ensues, we will pay for that loss or damage.
Nuclear Hazard: We will not cover loss or damage caused directly or indirectly by
nuclear reaction, nuclear radiation, or radioactive contamination. Loss caused by
nuclear hazard is not considered loss caused by fire, explosion, smoke or any other
insured peril. Direct loss by fire resulting from the nuclear hazard is covered.
Theft From An Unattended Vehicle: We will not cover loss or damage that is caused
by or resulting from theft from an unattended vehicle except when it is securely locked,
its windows are fully closed, and there is visible evidence that entry into the vehicle was
forced.
Unexplained Loss or Mysterious Disappearance: We will not cover loss or damage
where the only proof of loss is unexplained or is caused by the disappearance of
property without the knowledge as to place, time or manner of its loss. If your property
was stolen, you are required to notify the local police immediately upon discovery. This
policy does not provide coverage if you fail to notify the police.
War-Government Seizure: We will not cover loss or damage caused directly or
indirectly by: War (including undeclared war or civil war); or a warlike action by a military
force; or invasion, insurrection, rebellion, revolution, or unlawful seizure of power
including action taken by governmental authority to prevent or defend against any of
these. We will not cover your property if it is seized or destroyed under quarantine or
Customs regulations, or confiscated by any government or public authority. IM441-1171 01 12
5
Wear & tear: We will not cover loss or damage caused by or resulting from wear and
tear, gradual deterioration, insect or vermin. Wear and Tear means the reduction in
value to the Insured Product stemming from routine use and exposure.
YOUR DUTIES IN THE EVENT OF LOSS OR DAMAGE
You must do the following in the event of loss or damage:
(1) Report the loss or damage to us or our agent within ninety (90) days of the
loss or damage. We or our agent will supply you with a Loss Report Form
which you must complete.
(2) You must contact us or our agent prior to any repair or replacement of
covered property. All repair/replacement facilities must be approved by us
prior to providing any services. We will not accept estimates from
unapproved vendors.
(3) Notify the local police immediately upon discovery of the loss if the loss is
a theft, fire, or vandalism;
(4) Do everything possible to protect the property from further loss;
(5) Separate the damaged property from the undamaged property.
(6) Provide to us or our agent proof of ownership for the covered property
including any records such as receipt, bill of sale, or paid invoice.
(7) If requested, allow us to question you under oath, at such times as may be
reasonably required about any matter relating to this Policy or your claim
including your records. In such event, your answers to our questions must
be signed.
(8) Send us or our agent a sworn Proof of Loss Statement containing the
information we request to settle the claim. This statement gives us the
details of damaged property. You must do this within 60 days after our
request.
SETTLEMENT OPTIONS
At our discretion, your loss will be settled at replacement cost value with no deduction
for depreciation, less the deductible listed on your Declaration page.
(1) We will pay the current cost of repair or replacement but not exceeding the
lesser of the following options:
a) The full cost of repair including parts and labor;
b) Replacement cost at the time of loss or adjustment based on a
Refurbished item of like kind and quality;
c) Replacement cost at the time of loss or adjustment based on a New
item of like kind and quality;IM441-1171 01 12
6
d) The coverage amount listed on your Declaration page;
(2) When we repair or replace the covered property, it may be from the
retailer or stock of the retailer from whom the covered property was
purchased. If we determine this is not practical, a different retailer may be
used at our discretion.
When the identical item is no longer manufactured or is not available, we will pay the
lesser of the cost of a new article or refurbished article similar to that damaged or
destroyed which is of comparable quality and usefulness, but in no event will we pay
more than the limit of insurance that applies to the covered property. Payment will be
made within 30 days after we reach agreement with you.
Click to expand...
Click to collapse
How long did you hold them? It's something like 10seconds on this phone.
I've had to do it a couple times with bad clock speeds. No biggie.
Sent from my HTC One
I have a question then. Just what does the insurance cover
Sent from my HTCONE using xda app-developers app
tommason1968 said:
I have a question then. Just what does the insurance cover
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
He must have some mom and pops insurance if it doesn't cover a phone just not turning on.
Sent from my HTC One using xda premium
shook187 said:
He must have some mom and pops insurance if it doesn't cover a phone just not turning on.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Laughter! I read that thinking wtf kind of ins is that. I actually called Sprint and asked them.
Well, thankfully I didn't have to find out. I looked at my receipt and I was within the 14 days that sams club gives you, so I just took it back and exchanged it for an S4. I really liked the one, but sense is terrible, and imo the s4's features outweigh the one just enough so that it's a better deal.
I should mention that I tried everything I could think of to get it to turn on. I held the power down for 60 seconds at one point. but nothing. COuldn't even get the charging led to come on.
I've learned my lesson though, I won't be buying another phone without a removeable battery.
So long HTC One. I lurved you. Too bad you didn't lurved me back.
God, I will miss the front facing speakers
Forboding Angel said:
Well, thankfully I didn't have to find out. I looked at my receipt and I was within the 14 days that sams club gives you, so I just took it back and exchanged it for an S4. I really liked the one, but sense is terrible, and imo the s4's features outweigh the one just enough so that it's a better deal.
I should mention that I tried everything I could think of to get it to turn on. I held the power down for 60 seconds at one point. but nothing. COuldn't even get the charging led to come on.
I've learned my lesson though, I won't be buying another phone without a removeable battery.
So long HTC One. I lurved you. Too bad you didn't lurved me back.
God, I will miss the front facing speakers
Click to expand...
Click to collapse
Adb reboot?
I'd take a One over the gimmicks of the "features" the S4 has, but, ttfn.
Sent from my HTC One
felacio said:
Adb reboot?
I'd take a One over the gimmicks of the "features" the S4 has, but, ttfn.
Sent from my HTC One
Click to expand...
Click to collapse
Agreed I as well prefer HTC with Viper ROM to any other phone out there right now even the Optimus G which was my previous phone before it broke and I got upgraded this the LG was nice with a bit more RAM but you can't touch the ability to turn on and off your TV and cable box and the Zoe feature . Oh boy the new Samsung has that hover touch s*** well guess what that in the end will most likely cause more problems then it will be cool.
gimmicks yeah people like them but who really ends up using them as much as advertised
Sent from my HTC One running ViperROM v1.1.0
Related
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
If not rooted.. correct points..
If rooted.. point 1 is correct... point 2.. you would have to look at the insurance TnC
ddggttff3 said:
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
Click to expand...
Click to collapse
I think this is an excellent thread and a much needed discussion.
If you root and flash anything to your phone at all, you have voided your warranty and should take responsibility for the consequences.
I have never had insurance, but my understanding of full coverage is that it has no restrictions. You are paying both a monthly premium plus a very high deductible for a replacement phone and you can throw it under a bus if you want to.
That seems perfectly reasonable to me...
Here's the deal, you should not expect your manufacturer or service provider to replace the phone you ****ed up by tinkering with it, this is what many people have done and it's called fraud, it's also a major reason why OEMs are starting to lock them down tight (along with people getting free tethering). If, however, you rooted and are having issues with the phones that are plain bugs with the stock software than you have every right to restore it and request a replacement. If you hack your phone up and screw up the boot process it is your fault and you need to take the hit. In most cases the phone can be recovered anyways, people are just too quick to assume it's "bricked" and don't know what they're doing.
If you pay extra for insurance then I suppose you have the right to use it but I still think it's not very moral, the insurance is supposed to cover accidental damage or loss, not failure due to hacking. It's kind of like when people drop their phones in toilets on purpose or they magically 'get lost' or 'stolen' so they can get a different phone.
Since these smart phones are just mini computers has anyone considered how computer manufacturers warranty their products?
If i give myself administrator access, or install a clean OS, or install linux, it doesn't void my warranty.
Now if something I did caused a hardware failure (ie overclocking the processor) than obviously the warranty FOR THAT PART is null and void. But not the warranty on the ram or hard drive.
I look at rooting and roming the same way. BUT I also know how to recover from my mistakes and will only do a restore/replacement through warranty channels if its hardware related.
If you mess around and dont know what you're doing, that's a different story.
ddggttff3 said:
OK, I have seen lots of threads about people returning or replacing rooted phones, and getting literally RAGED at by this community, so I am personally wondering, what is seen as wrong as right? I am not trying to start a post war, I am just honestly wondering... here is what it seems to be from what I have read.
If Not Rooted
*warranty covers failure, but not drops/spills etc.
*Covers spills/drops only if you pay extra for insurance, and u replace through insurance.
IF ROOTED/MODDED in any way
*Normal WARRANTY VOID FROM EVERYTHING
*IF you have insurance, AND you go through INSURANCE for replacement and pay, then it is OK as you pay for the service.
Correct here or not?
Click to expand...
Click to collapse
This seems spot on to me.
"If you root and flash anything to your phone at all, you have voided your warranty and should take responsibility for the consequences."
"Here's the deal, you should not expect your manufacturer or service provider to replace the phone you ****ed up by tinkering with it, this is what many people have done and it's called fraud, it's also a major reason why OEMs are starting to lock them down tight (along with people getting free tethering)."
Nothing I did injured the phone or software. To back up your apps and SETTINGs correctly, you need root. I bought the phone with a data connection issue and a rebooting issue, I didn't create them. If Moto and Verizon aren't going to push software to repair these issues, I have the right to do it with a leaked file. If they don't want the return phones, release the OS's without all the verifications.
I purchased a phone that workes as advertised per MY contract and I didn't receive that.
As for the tether issue, Verizon shouldn't have the right to control how you use data plan, especially if it's capped.
It wouldn't surprise me if alot of the haters are Verizon employees. They lurked everywhere on Crackberry when I was still using my BB and running hybrids.
Unless I run software that melts the inside of my phone how is it really voiding the warrnty? Seriously, any software problem we create could be easily fixed with the properly released software.
You give me a phone that works all the time and ill stop messing with it. Verizon doesn't care about incovincing you, why would I care if I cause them trouble by tampering with my phone and then exchanging it, when they can easily release the software so I can fix it myself?
Sent from my DROID BIONIC using XDA App
I'm not a lawyer so take this with a grain of salt but the "voided warranty" issue can be looked at in the framework of cars. I believe there is a law that says a warranty on one part of the car can't be considered void because of some other alteration. For example if you get an aftermarket exhaust and then a week later your transmission bites the dust the manufacturer can't say that the exhaust you put on caused a problem with the transmission so they therefore must honor the warranty on the transmission. So if you root your phone, put a new ROM on it, and then your display goes out then in theory, the law should say they still have to honor the warranty because the software change didn't cause the display to fail. Anything else is on you. So, if you are dissatisfied with any aspect of the performance of the stock phone which leads you flash something that you are equally dissatisfied with then legally you have given up your right to complain even if the same problem existed with the stock phone. Morally, I might argue that if the problem existed from the onset and it continued to exist after the flash then you only tried to mitigate the original problem so in certain circumstances you might be justified in returning. If you flash something that causes FCs, or some other new problem then that is squarely on you.
The insurance question isn't a question either morally or legally. I don't believe there are any insurance policies that take into account software tinkering so you shouldn't lean on the insurance for your mistakes. I don't think insurance for bad flashes could be offered as they'd suffer from adverse selection. Adverse selection is where the only people that want to buy insurance are the ones that will almost certainly use it. If the only people that want to buy insurance are the ones that will almost certainly use it then the premium would end up very high.
As far as the analogy to desktop/laptop warranties, I don't think that is a good analogy. With desktop PCs the OS lives on a hard drive and the BIOS is rarely if ever flashed. With phones, the OS lives on firmware so updates are all flashed which in some cases is a process that can't be undone without a JTAG (or similar). With a desktop computer, no matter how bad you screw up your system with viruses, malware, driver corruption, etc; you can just reformat your hard drive and start over.
just my $0.02
You are right on both counts. If your device is acting up mechanically or electrically then the warranty covers, provided it is not rooted when it comes into Verizon. That's the whole key right there. Just don't mention it was rooted. Here is why. The warranty says it has to be mechanical or electrical failures. Rooting (except for overclocking) wont cause that. It can mimic it, for instance the screen cutting out or power cycles. As long as its locked and stock when it comes into the returns warehouse your ok.
As for insurance. If its Asurion, which it probably is, they will replace it. Insurance covers loss, theft, and damage. Bricking it is no different than dropping it in the lake, or a glass of tea. It's not fraud. It's what you pay for.
Now for a short soap box. Don't just brick it and call Asurion. Try to fix it, it's usually fixable.
Now for the Verizon Employee hater. Get bent. Those employees are here on their own time doing things with their equipment. Im sick of people making them out as the bad guys. They work their ass off day in and day out. Its a job. For those that say that employee should be ashamed of working for the company, get real. Its a service. The employees need a job and most try very hard to balance the policies and customer satisfaction. I don't see you quitting your job because people *****. You take it with a grain of salt, help how you can, and move on. The people that complain constantly are a very small minority that are no better than trolls. Complain when you have need to. Like the bs $2.00 convenience fee. Thanks to customer complaints it was cancelled.
I'll take my soap box and go now. Just keep in mind, working for a company, doesn't make one bad.
Sent from my DROID BIONIC using Tapatalk
I blame Motorola for letting us soak test for them. So if people want to return the devices that arr rooted then go for it. Motor reflashes everything anyhow
Sent from my DROID BIONIC using Tapatalk
I'm surprised that the manufacturers don't just put put up a site for each phone. You go, read what keys get you in recovery, Fast Boot, etc., plug your phone in via USB and flash a new image. The best devs here never (super rare) truly "Brick" their phones. I'm sure moto could give us that technology, I don't see why they don't...I bet they would have a lot less refurbs required.
Can somebody 'splain it to me?
junksecret said:
I'm surprised that the manufacturers don't just put put up a site for each phone. You go, read what keys get you in recovery, Fast Boot, etc., plug your phone in via USB and flash a new image. The best devs here never (super rare) truly "Brick" their phones. I'm sure moto could give us that technology, I don't see why they don't...I bet they would have a lot less refurbs required.
Can somebody 'splain it to me?
Click to expand...
Click to collapse
I agree. If you have the where-with-all to hose your phone by modding, you likely have the ability to fix it with the right tools being provided. Those that hack will hack. Those that don't won't. By providing the tools to restore it does not open the door to more folks hacking their phones and likely will reduce the number of units going back, IMHO.
Also -- I see no reason why a software hack should void a HARDWARE warranty. Sure -- support should no longer be provided for "soft" issues, but if there is a HARDWARE issue, i.e. battery won't hold a charge or display goes out, etc., a ROOT or ROM should not be reason for denying the required warranty service. Again -- IMHO.
I think if you hard brick your phone you should eat it. Your fault.
I've had 3 phones with locked bootloaders (and fixed others) and I've always recovered from a brick.
If you brick your phone because you tried to flash something or RSD with a low battery - your fault.
Verizon sent me a Razr over my Bionic due to me complaining about my data issues. I restored it (system/kernel) and sent it back. Phone is in flawless condition. I compare it to jaywalking or pirating a song/movie. Moral decision.
Sent from my DROID RAZR using Tapatalk
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
google should let people play as long as they dont short it out.
The Afroman said:
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
Click to expand...
Click to collapse
Is there any documentation that came bundled with your device that clearly provides instructions for how to remove the back cover and how to disconnect the battery? does the device even have a battery that is user removable and replaceable ?
no to both and you knew that... you had to search for information online to perform that and you still did it knowing full well that wasn't allowed.
the moment your device showed any signs of issues you should have contacted Google to get an RMA
Warranty is present on our devices with rules in place. you broke the rules and then admitted to it to a tech and expect something different?
You are not supposed to open the cover plain and simple, if you expect the company that sold it to you to honor the warranty which means they trust you haven't touched anything inside then you leave it alone and always contact them for service. that's your complete circle..
Open your device and you lose that ability because now it is assumed A. you have touched or modified something, B. you know what you are doing since you have opened the device up.
They have no idea what you have done, you expect them to just take your word for it? I'd love to see that fly at the dealership on your new car... "Yea the engine blew, it was making a ticking sound but before notifying you guys I went ahead and took the engine cover off and looked around and also changed a few things but i still have my warranty right? kthnxbai
The Nexus line has nothing to do with being for people that are tech savy... thats just the general consensus of people that choose ANDROID over IOS.
People buy the Nexus line because they want the full unmodified Google experience AND the latest OS updates from Google plain and simple.
Either play by their rules and leave the device alone and if it has issues notify them, get an RMA and send it back that's what they are there for. not to clean up the mess that happens after you touched the device in a way you weren't supposed to.
Even if you didn't do anything other than open the cover, how are they supposed to know? just trust you? :laugh:
Why did they accuse you? because like an idiot you just told them straight up yes I opened the device even though I know i'm not supposed to.
Lucky they gave you the mercy repair....
Well i feel for you brother, it's not like you broke the device yourself...that said it's pretty clear the back cover is not designed to be removed by consumers, and you really should have known that disconnecting the battery could technically void your warranty.
While some companies may be lenient with their warranty policies, you certainly shouldn't expect it; so to admit.that you played around with the internals was a little naive i'm afraid. I remember hearing a story about techs at one company being instructed to look for rooted phones that had been sent in so that the warranty could be voided (because technically rooting was a breach of conditions).
But look, you might get lucky and they won't charge you if the fault is obviously not your fault. I hope it works out for you.
I'd have been more surprised if they did NOT void the warranty when you told them that. Its pretty common sense that you should not tell techs that you have opened a device.
The Afroman said:
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting.
Click to expand...
Click to collapse
Sounds to me like you were treated as someone who voided his warranty. Which is exactly what you did. Sounds fair to me.
It's your responsibility to know what voids the warranty, and you're trying to make others suffer for your mistake.
And the tech savvy people know that when they open up and mess with their devices, they're on their own.
FYI, the Nexus 7 back cover is not made to be just popped off like many phone back covers so you probably damaged something as well.
Taking the back off the N7 does not void the warranty. However, I think there is a "VOID" sticker on one of the screws that keep the battery connected to the device that if removed, this DOES void the warranty. I would look, but I can't pop the back off my N7 because I just clipped my fingernails, haha. But I have taken off the back of my previous N7s various times and sent them all back with out any problems. I just haven't tampered with the stickers that say "VOID" on them.
Obvious warranty voiding action is obvious.
Sent from my Nexus 7 using xda premium
They made it a sealed back for a reason they don't want people messing and you have silly to do it. Its like moaning you have bricked your nexus and moaning they won't give you a new one. Same as in game shops the minute you take it out the cellophane its none-returnable. You should of phoned them straight away when you noticed the problem.
Sent from my Nexus 7 using xda app-developers app
Never tell any company you tried to fix some thing your self
Sent from my Nexus 7 using Tapatalk 2
Look. Seriously I understand. I get it. If i damaged the device, the warranty should be voided. But i didn't. Second. Most devices, that do NOT want you in the back would..
A.) Not make the back held on by snaps, that are super easy to remove (please don't tell me it's hard or difficult to remove because it's not) The devices that have tamper proof backs have screws with warranty voiding measures like a sticker that says (VOID WARRANTY) and a screw under it.. Or they would have a security Torx screw.. or something! Go check your devices..
B.) I have spent hours looking and reading the warranty manual and NOTHING in there says you can't remove the battery back. Have anyof you owned a Galaxy S (the original) the battery back snaps on the exact same way. you have to pop it off with snaps all around the edge. Also.. nothing inside the back says "HEY if you remove this you void your warrenty!"
C.) I get the battery is not user replaceable.. sort of.. it's one plug and you pop it out.. but i think the battery is held with glue so i wouldn't remove it.. but come on guys i'm seriously not trying to be a ****, i know if i had opened something that said "DONT OPEN" or there was a screw on back i wouldn't have said anything when i called.. but this is silly.. the moment i mentioned i popped the back off, they threw up there hands and ignored the fact that the device was having issues prior..
D.) In the Warranty paper work it says "the Product has been tampered with, repaired and/or modified by non-authorized personnal:" So opening the back that is easy to open but has no TAMPER PROOF anything voids your warranty.. in that sentence i don't think i did ANY OF IT. I didn't take it apart, unscrew, replace parts, etc.. all i did was open to unplug and plug battery back in.. if thats tampering.. then we ALL have void our warranties on MANY devices as i'm sure that wording is used on MANY devices warranties.
Seriously though I know when i have been beaten. I can admit defeat but the way i was treated on the phone was awful. I can't understand how that is good customer service. Adult conversation here.
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Xda seems full of assholes today.. (not you op!)
Sent from my GT-I9100 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
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Click to collapse
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty.
Seriously the more people like you move back to Apple the better these forums would get. Good luck
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Click to collapse
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS. it was the only way to get it to turn back on.. is that too difficult for you? I like how you probably have never read the warranty insert but are already siding with a company of their "meaning" of the rules.
I guess everyone here would be ok if you mentioned resetting the batteries in your remote control for your TV and they said. OH well you voided the warranty..?
rcarnes911 said:
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Thanks. Thank you. Someone understands.. I admit i guess it was my fault for mentioning.. it. Now my account is "has been noted" So now i will probably not send it in for repair, because they seem to "maybe" want to charge me full price which BTW is 200 for an 8GB they don't even have it set to 150 as it should be for a device that has been replaced pricewise for the 16GB.
wow the back of the nexus is not like any phone back. there is a groove or a notch to remove phone backs. Thats like saying the ipod back is removable since its not screwed down. I can remove an ipod back almost as easy as taking off the nexus 7's back but I also know I'm not supposed to. It sucks what they told you but crying foul is almost as bad. Luckily they are going to help you anyway
The Afroman said:
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS
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Nonsense, just hold the power button for 10-15 seconds.
khaytsus said:
Nonsense, just hold the power button for 10-15 seconds.
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Click to collapse
Tried. Multiple times. Nothing.. the screen would stay black. battery wouldn't charge. i had to unplug battery and plug back in.. to get the charger to work. even bought 2 3rd party chargers that work for nexus to get it to respond. nothing. battery had to be unplugged and plugged back in. only way to get my device to work. I guess i shouldn't have said that and lied. *sigh*
Sorry to hear this man, I'm following this thread pretty closely. I am getting a N7 here next week (Christmas, I hope), so trying to see what others issues with it are. I hope this works out for you
Warning galaxy s5 and s5 actives have a defect I'm the touch screen, caused by heat the phone produces however samsung denies it. What happens is that the screen gets hot from the battery and then it cracks then samsung support either says that Is an unknown issue or you can warranty the phone which you'll pay shipping to Texas both ways and then they will email you telling you that the phone has physical damage and physical/liquid damage voids there warranty where you will be forced to pay 100 and some odd dollars so they can repair it. This happened to me and since I have found 2 people I know that this has happened to, all only owning the phone for less than 1 week. Plus if you Google it you can find at least 6 other instances of this same incident. Oh and att says it was probably drooped and tells you to **** off, then they say that this is common that they get hot and Crack, aknowledgeing that it happens and that it was heat because the Crack is on the inside and not the outside. Then they say they don't warranty phones that were dropped and they just told me it was heat.
Moral of the story avoid the s5 and s5 active as well as ATT
tyler1193 said:
Warning galaxy s5 and s5 actives have a defect I'm the touch screen, caused by heat the phone produces however samsung denies it. What happens is that the screen gets hot from the battery and then it cracks then samsung support either says that Is an unknown issue or you can warranty the phone which you'll pay shipping to Texas both ways and then they will email you telling you that the phone has physical damage and physical/liquid damage voids there warranty where you will be forced to pay 100 and some odd dollars so they can repair it. This happened to me and since I have found 2 people I know that this has happened to, all only owning the phone for less than 1 week. Plus if you Google it you can find at least 6 other instances of this same incident. Oh and att says it was probably drooped and tells you to **** off, then they say that this is common that they get hot and Crack, aknowledgeing that it happens and that it was heat because the Crack is on the inside and not the outside. Then they say they don't warranty phones that were dropped and they just told me it was heat.
Moral of the story avoid the s5 and s5 active as well as ATT
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Click to collapse
6 or 7 out of 10 or 20 million... Yep, a good reason for avoiding the the whole thing. :silly: Sorry for your trouble, but the heat really has to be extreme to crack the digitizer. AT&T didn't make the phone, and didn't hold a gun to your head and force you to buy it. But Samsung could have treated you better.
It's not just that but att has a 28 day phone replacement or return with a 35$ restocking fee that they wouldn't honor because it was physical damage even though they told me it was from the phone.
tyler1193 said:
It's not just that but att has a 28 day phone replacement or return with a 35$ restocking fee that they wouldn't honor because it was physical damage even though they told me it was from the phone.
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Click to collapse
That is they know that Samsung is too cheap to refund them the money. It's all about the "bottom line" they have to protect it. But I guess I will see for myself when my S5 comes tomorrow. I am not a big fan of Samsung after getting 5 bad S3's when I was with US Cellular. But 95% (Made up figure) of what I heard of the S5 is positive. So I bought a used one for $350 (Sold my HTC One M8 for $341, so I had the money to try it out) I still have a M8 I am using, some how when trading phones, I wound up with 2 of the M8.
I love my broken s5 it's a great phone but there is a lot of cases of this defect I have found a lot and to personally know 2 other people with the same issues with in the first week of owning the phone makes you wonder how many of them are not posted online
tyler1193 said:
I love my broken s5 it's a great phone but there is a lot of cases of this defect I have found a lot and to personally know 2 other people with the same issues with in the first week of owning the phone makes you wonder how many of them are not posted online
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Or how many think that they caused it. Samsung isn't on my good side, I had 5 bad S3's when I was US Cellular. My Note 3 was good, just didn't like the size.
Doesn't sound common enough to worry, besides if they try that **** on me then I'll sure as **** raise hell, and besides that's pretty illegal for them to let a defect like that go unnoticed, and then deny to repair a crack caused by there ignorance, so weirdly I don't think this has much truth to it but, idk maybe it does, but that's my opinion.:cyclops:
i lost my job today, got drunk and dropped my phone in the toilet accidentally. picked it up all was fine, a few hours later the flashlight came on and i can not turn it off. restarted, reset and erased everything, its still on. please help me. it's also my birthday. i'm a ****ing idiot
also it stays on even if i power it down.
tuffluck said:
also it stays on even if i power it down.
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Sounds broken, keep electronics out the crapper
Sent from my Nexus 6 using XDA Free mobile app
ok i get that. can anyone provide anything useful that could help me? there has to be a way to turn the flash off. i'm cool with taking the phone apart if necs.
also, these phones are supposed to be waterproof, at least the video from youtube claims.
alright so maybe i should have started this thread differently, seems like always people want to judge you when you tell them you were drunk and dropped your phone. please just try to frickin help me.
i cannot access quick settings flashlight. no widget available either. i download flashlight apps and they say "another program is using this function" or something. so somehow my phone is convinced the flashlight should be on permanently. it literally works fine otherwise. i would really appreciate input on what i could TRY to do to fix it. if it's broken, then it's broken. my fault and we'll all move on. however it seems to me like if i can find a way to access stock flashlight functions, it would probably turn off. unbeknownst to me, that doesn't seem possible atm.
thanks for any help.
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
Have ya tried to force stop the flashlight app?
Sent from my Nexus 6 using XDA Free mobile app
Send the device to Motorola. The rice trick doesn't always work, and at this point wouldn't make a bit of difference anyway. Turning on the screen after dunking the Nexus caused the battery to surge, and it likely fried the connector that leads to the camera, causing the short circuit that leaves the flash on. This requires replacing the motherboard, unless you got extremely lucky and the short is in the camera module itself.
Sounds like one baaad day. I've been there myself but not recently. The bright side is you'll laugh about it some day
If you're willing to sacrifice the flashlight and possibly camera in order to use the rest of the phone without crazy battery drain, I imagine you could disconnect the flash unit internally somehow
dahawthorne said:
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
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Click to collapse
the N6 is not water resistant. no one officially ever said it was.
Best bet is to send it to Motorola if not possible open it up and clean everything with 90% isopropyl alcohol
Sent from my Nexus 6 using XDA-Developers mobile app
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
dahawthorne said:
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
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Click to collapse
The 5.96 inch phablet will be water resistant, just like its relative, the Moto X. There are limitations to this feature, especially since water resistance is not even listed on the official Nexus landing page. It is listed on the Motorola official Nexus 6 page though… There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof.
This means you can use the handset during a light rain without fearing damage, but you probably won’t be able to use it if you drop it into a pool. The handset comes with dual front facing speakers, with stereo sound, a 13 megapixel back camera with OIS and automatic HDR+. If you’re tempted by the phone, it costs $650 off contract.
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"There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof"
theres no IP rating given" means its technically not water resistant.
---------- Post added at 01:23 PM ---------- Previous post was at 12:56 PM ----------
when the n6 was released, some idiot put out a YouTube vid showing his n6 underwater, and charging. so, other people went ahead and tried it. it turned out that lots of other oeople ended up destroting their nexus 6's. theres a reason that theres no water resistance rating on the n6..
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
dahawthorne said:
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
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a agree, most likely a woman wouldnt do it :angel:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening. i have no idea. as i said a while back, maybe i should have eliminated that part of this story when i posted and just said "my flashlight stays on, even after a factory reset, and i can not find the "flashlight" app itself so don't know how to turn it off."
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a single day. again, i just want to resolve this whole thing and hope you guys can potentially provide more helpful answers.
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
tuffluck said:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening.
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a day.
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you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
simms22 said:
you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
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Click to collapse
great idea...i just tried it and it says "unfortunately google has stopped working" when i "ok google" any other command, it works just fine. i tried this many times and it always force closed the google app. this flashlight app is playing with my head now.
tuffluck said:
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
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Click to collapse
You'd have to pay for the repair, since you are not the original purchaser. Motorola's warranty is non-transferable. Thus, it doesn't matter whether you're rooted or not. However, if the warranty DID apply, the fact you were rooted would make no difference. This is a Nexus device, and in general the manufacturers are very forgiving on that detail.
http://www.ebay.com/itm/UNLOCKED-Mo...t-Blue-4G-LTE-Cell-Phone-XT1103-/281482386847
this is who i bought it from, but again i only paid $299 at the time. it doesn't say authorized seller so i emailed him and asked. still if i look up the N6 warranty it just says "This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable" and all that is true in my case. i bought it brand new, only owner. so maybe it wouldn't matter if it was an authorized seller?
of course it states also that any liquid damage would void the warranty. are their liquid sensors on the N6 like there are on other phones, and where are they if so and can i check to see if they were triggered? lastly it says of course root voids the warranty, but before i did root i thought the NRT could easily return me to stock without anyone knowing i ever did root/unlock it. please let me know if all of things are possible. i will contact motorola here shortly by phone and just make sure i can send it in at all, obviously not mentioning the water/root thing.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
The note 7. What a failure for Samsung. Economically and their reputation. But who's really to blame. Battery manufactures are spotty at best for any electronics manufacture. Its just how that gamble works in the battery game. There are no real reliable sources. That's why there are most likely 6 18650 battery cells in your older laptop, made by Sony, Samsung, or LG. Each cell is 4.2 volts when fully charged. Wired in series, this equals 25.2 volts. Each cell has a minimum of 3 volts, or 18 volts in series. Which means your battery pack can operate from roughly 18-25volts. Your charger is a 19 volt charger. Meaning when they designed your laptop, they did so keeping in mind on average of 1 out of 6 of your cells has had a manufacturing catastrophic failure. But the battery pack will still work. Why do you think they die so fast and their capacities diminish? Now Samsung releases millions of cell phones with non-removable battery covers, forcing users to purchase new phones instead of batteries, it's like they where asking for a 19 billion dollar loss, because they can't point fingers at anyone but themselves, knowing the battery market is as it is today. I don't feel sorry for them for going cheap and trying to copy apple. We are fortunate we didn't see this happen sooner, although we all take today's technologies for granted and expect miracles from countries that cannot keep up to our capitalist demand, like legitimate batteries.
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
pcriz said:
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
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Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
I don't care if it's the first, or last phone with a sealed battery cover, NONE of them should have it. Period.
SH4YD33 said:
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
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The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
Sent from my SM-N930W8 using Tapatalk 2
boobteg2 said:
Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
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Click to collapse
Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
force70 said:
The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
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Click to collapse
If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
pcriz said:
If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
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Unreliable due to user error does not count, unreliable due to poor design and engineering is a different matter entirely.
Yes the ports all being covered was not exactly user friendly thats for sure.
And no of course I certainly would not expect the S5 to be better in regards to water resistance or anything else for tbat matter lol
Sent from my SM-N930W8 using Tapatalk 2
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
de31p5 said:
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
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I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Agreed, no matter how much time i spend designing something, and thinking its idiot proof, Somebody somehow always finds a way......
pcriz said:
Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
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Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
boobteg2 said:
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Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
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I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
pcriz said:
I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
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You know what's really bad? Besides the fact we are no longer seeing note 7 fires and from the ones that were officially found to be fraudulent or media bull****...i guarantee the note 8 will have people claiming their note 8 catches on fire when that comes out. I promise you there will be and I wouldn't be surprised if that's immediately cancelled without even bothering to realize people fake **** and possibly, though I doubt it, people and companies sabotage other companies.
Point is there defenantly was a design defect and Samsung screwed up but it is strange we aren't hearing about it anymore and I am genuinely concerned about the note 8 and bogus claims.
Sent from my SM-G935T using XDA-Developers mobile app
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
SharpD0g said:
Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
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Which is not unlike many companies lol.
If i had a dollar for everytime Ive had to say "I told you so" to some dumb ass executive who overuled the correct course of action which then caused issues and the company alot of money Id be a rich man.
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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Guys uninstall the old package pro and download version 6.3 from this website. They disable the urgentfwupdate from version 6.6 which will allow samsung to send updates to our phones.
http://m.apkhere.com/app/com.ospolice.packagedisablerpro
Sent from my SM-N930T using Tapatalk
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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View attachment 3926973