Related
Like many others, my phone has a tendency to drop 3g unless I enable Data Roaming. This has been the case with My D1 with 2.3.3.
Now that I have the Droid 3, I have the same thing. No surprise there.
HOWEVER, when I enable Data roaming on my D3 and then go into an area where the phone drops to 1x then no data, I get a notification that Data connectivity has been lost because Data Roaming is Disabled.
If I pull down the notification bar, it says I can select the bar to go to the setting. I do. Sure enough, the Data Roaming Enable box is Unchecked.
I check the box. Go to my home screen, and the notification will reappear. I can do this all day.
If I go to my home screen, ignore the notification and go to settings, battery & data manager, then data delivery, the setting is unchecked....BUT....If I access the menu this way; the setting will be retained until the phone is brought to an area where data signal does the 3g to 1x to no signal thing. Then it starts all over again.
Any suggestions? Anyone else getting this? I received my D3 over a week ago, and finally exchanged the phone for another one. That phone lagged and had random freeze issues. This phone has none of those issues, but still has the Data Roaming Enable setting not retained problem.
Wasn't this an issue with CM7 at one point? The d3 claims to be running 2.3.4, but it is hard to tell with all the Motoskin draped over it.
I have also noticed that (in my area) if I have data roaming enabled, my battery life is much improved. With it off, my battery drops like a rock.
I have contacted Moto about the issue and reported the bug; but all I am getting is the "we'll look into it" brief email. Like I'm some kind of first-time Android user who doesn't know how to use my phone.
Please tell me someone out there is having this too, or that there is a patch that Moto just hasn't released yet....
Thanks in advance everyone.
UPDATE:
2nd phone, all data connection is lost. No phone, 1x or 3g. Phone is awake, and battery settings are set to Performance (No Battery Savings).
Data manager is disabled (no stoppage of data)
When going into an area where I ALWAYS had "EXTENDED NETWORK" data available at 1x speeds prior to this phone, the phone says no data connection.
I look and my Data Roaming Enabled checkbox has been unchecked.
I check the box, click OK to agree that I may incur Roaming charges. The phone will reconnect to data at 1x or 3g depending on where I am.
If I look at the phone 5 minutes later, the checkbox is Unchecked again for allow data roaming. Sometimes less.
This only happens after the phone goes into a weak coverage area.
I have tried rebooting the phone. The setting stays retained after reboot, but is lost as soon as I go into poor coverage.
I have tried factory reset. Setting stays until I reach a poor coverage area.
Already exchanged for another phone. Same issue.
Changed phone from Global to CDMA mode and network to automatic. Setting still does not hold.
It is most strange though, that it doesn't happen until after my home network is lost. The setting will hold until then.
Without that setting checked, I cannot connect to my "Extended Network", which in my area is a no-cost option. I keep checking the box, only I can't get the setting to stick when I go to a weak coverage area.
The coverage area should not make changes to the retention of allowing of data roaming checkbox. Something is improperly referenced in the software.
Motorola's out-of-country sweat-shop customer-no-service department wants me to ship my 2nd brand new phone to them (5-7 days for them to process and receive it+whatever it takes to ship to them) and take between 14-21 days to "repair" the phone, and then take another 5-7 days to package, ship and return to me (all at my expense). Why am I sending a new phone that is defective "out of the box" to be repaired??
So I'm supposed to go without my phone for 5 WEEKS because they have a software problem??? It can be duplicated every time, and on more than one phone. They have the old one. Fix that and send out the update please!!
Am I the only one that has had this issue? Seriously, no one else?
Any help would be greatly appreciated. This is frustrating as heck. I love the phone, but this is ridiculous and makes it rather un-usable depending on where I am. I NEVER had this with my D1! Moto, what happened?
Thanks everyone. +1 if you've had the issue please.
Same Problem
I also have this same problem.
After reading other forums, I thought it may just be the Droid 3 or a Motorola problem. I ended-up turning back in my Droid 3 after Motorola said it was a Verizon problem (which really is not the case). Now, after reading your thread, it makes me wonder if this is a Android OS issue.
I really hope it is not a OS issue, I have wanting an Android phone for a long time.
At my house it always kicks off the data roaming option. I really have no idea what is causing it.
Just wanted to post so that you know your not the only one!
Thank you.
I have run a logcat and have traced the problem to Motorola's battery and data manager service. It is not the OS itself, from what I can see.
It seems that under these particular conditions, the battery and data manager service crashes. Though this should not be a major problem in and of itself, though still not right and needs fixing there too. The service promptly restarts and then loads the settings that were enabled at the time of the crash from a secure data folder. (Or it's supposed to)
The problem comes into play when these settings are loaded. Enable Data Roaming is "loaded" as No(off) any time the service loads these values after a crash of the Battery and Data Manager service.
Unfortunately, as usual, Motorola is dragging their feet at releasing the source code for the Droid 3. This may or may not help the issue, as the Battery and Data Manager service that crashes is a part of Motoblur. Meaning, they aren't going to be forthcoming with the information.
They also are being a typical OEM in their refusal to believe that they could have made a mistake when programming and that they have something to fix.
My Droid 1 has run 2.3.3, 2.3.4, and 2.3.5 and this has NEVER been an issue keeping the setting retained. This is not an issue on our INC2, which is running 2.3.4 in all the same areas that cause my D3 phone to lose the setting. I am also running an Eris with 2.3.5 and it does not have the issue. This is strictly with the D3 from what I have seen.
It's funny how Moto is blaming Verizon for an issue they say doesn't exist. If there isn't a problem, how can that be the network's fault??? The network doesn't change that setting in the phone. Software changes it. In this case, poorly written software added onto the Android OS. Too bad, the OS works fine until Moto putzed with it (Blur).
The OS is not the issue here, it seems the D3 software has two problems:
1 the Battery and Data Manager service shouldn't crash like that.
2 it should return the proper settings if it does.
If I had the chance to do it all over again (knowing what I know now), I would have said send me an INC2 as a replacement. I honestly figured it was a phone hardware problem and the new phone (under warranty) would fix it.
Honestly, I am completely disappointed with this device. That may change when root is obtained and I can get rid of the poorly written trashware that seems to plague this phone. But right now I'm most disgusted with the fact that it doesn't work right and Motorola couldn't care less, even though it's their sofware that is the problem.
I have pruchased my last Motorola product, and am not holding my breath that Motorola will either care or fix their problem. I am certain the future rooted ROMs will be able to transform this lagtastic, glitch-ridden, battery pig into the elegant piece of hardware it has the potential of becoming.
Sorry Moto, sometimes the truth hurts.
Thanks for the support that it isn't only my phone or service area.
Others please +1 as you experience it. The issue is logcat documented and now confirmed on at least 4 devices.
Sent from my DROID3 using XDA Premium App
I have this issue as well. Now that we have root, do you have any ideas on how to resolve it?
This is the response I received from Motorola. They need to get a move on with a fix for this huge goof up.
"Thank you for reaching out to Motorola.
We apologize for all the inconvenience and appreciate your patience. The Support Engineers have been made aware of the issue with the "Data Roaming" feature of the phone; and there are currently working on a possible resolution for a future update. You will need to manually change the roaming option back until fix is available. The Support Engineers have not provided an ETA on when this will be available.
If you have any additional questions or concerns please contact Customer Care at (800) 734-5870."
blkwlf said:
I have this issue as well. Now that we have root, do you have any ideas on how to resolve it?
Click to expand...
Click to collapse
The latest developer update, which is currently in soak testing, has fixed the issue for me.
No formal release date yet on the over the air (ota) version's release date, but I would expect out in the next couple of weeks as long as everyone else had the same results I had with the test update.
Update will upgrade system version from 5.5.959 to 5.6.890, and the baseband radio will be updated at that time as well as the kernel.
So there does seem to be a fix, despite the terrible customer service at Motorola. Honestly, it sucks! I had this update last week, and I'm sure somebody knew this was intended to fix the problem. Not once has Moto asked for information or applied for releasing a phone that was not ready.
Instead, we got canned bot responses and the general feeling that Moto just doesn't care now that they have our money. It is really sad.
Lets hope Google can straighten it out.
Fingers crossed. Though now that we have root, and a custom recovery possibly by week's end; I could care less about Moto. My next phone won't be Motorola...fool me once, shame on you; fool me twice, shame on me.
Sent from my rooted, de-bloated, test-updated DROID3 using xda premium
wattnxt said:
The latest developer update, which is currently in soak testing, has fixed the issue for me.
Click to expand...
Click to collapse
I have also flashed to 5.6.890, re-rooted and de-bloated. So far, the new radio has done nothing to help my issues with the data roaming becoming disabled. Have you tested the new software under the same conditions as the old?
I may have to retract my last statement... my phone did auto disable the Data Roaming once after updating, but since then it has been fine. Hopefully the update truly did fix it!
Sent from my DROID3 using XDA App
I have purposely tried to get the setting to fail. Same result for me as you saw; I got the same old warning once and have not seen it again in over a week now.
For me this was huge, as it failed 20 plus times a day at work. All I had to do was walk down one specific corridor, and by the time I got to the other end my setting would have been unchecked. So going a week with it staying retained (in global mode too by the way) is monumental proof for me it is fixed.
Now I have seen this on the D2 global twice this last week. They don't have a fix yet either, but technically this one isn't official until it's pushed ota.
Good luck all. More news as I have it.
Sent from my DROID3 using xda premium
I can't STAND this problem! Happens to me every day at work. Heck, even if I had a widget button that I could turn on the data roaming with from my desktop would be better than having to go into settings everyday
Annoying!
Baconstrip said:
I can't STAND this problem! Happens to me every day at work. Heck, even if I had a widget button that I could turn on the data roaming with from my desktop would be better than having to go into settings everyday
Annoying!
Click to expand...
Click to collapse
So... do the update. You won't regret it
blkwlf said:
So... do the update. You won't regret it
Click to expand...
Click to collapse
I was thinking about it, but I was hoping to wait until it's officially released. Taking longer than I expected
Still happening in 5.6.890
I'm also suffering this very annoying problem, and have found no solution for it.
I'm using stock XT862 5.6.890 and I need to re-enable data roaming 20 times a day. I use a carrier in Spain that has very little owned towers so it's doing national roaming very often. Every time I switch from an owned tower to a roaming tower, I get the "Data roaming is disabled" notification and need to go to "Battery & data manager" -> "Data delivery" to re-enable it.
I have searched A LOT and tried all solutions I have seen, i.e. modifying build.prop in a myriad of ways, but it still happens.
I have also tried Minimoto v1.7 which has XT862 5.7.906 but it's even worse: It still happens but that ROM has stripped out Battery & data manager so I can't even enable Data roaming. A shame because the ROM is really awesome.
Please help a poor soul! :angel:
I finally took the problem in my own hands and managed to make a small app that re-enables data roaming at the touch of a button.
I needs to be installed as a system app for it to work, but it works! :laugh:
You can get it here http://forum.xda-developers.com/showthread.php?t=2165364
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
nk7600 said:
It's do to Three being too heavy congested... I get this sometimes on my LG fone. I have 2 different APN's that I use for Three & they both do this. Try, going into Airplane mode & then back on to reset the data connection. Sadly, this will happen due to more people using Three & they can't support the amount of bandwidth.
This is what happens with Unlimited data plans. The more people use unlimited data, the more likely you will have problems connecting at peak times... thus, meaning whats the point in Unlimited?!.
IMHO, network providers should be making sure they have reliable data connections rather than aiming for 100+mps data speeds!.
Click to expand...
Click to collapse
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
Click to expand...
Click to collapse
Welcome to three UK
Sent from my HTC Incredible S using Tapatalk 2
Wow a lot of hate for 3. I am using the one on the 3 network and do not have any problems whatsoever. I get consistent good speeds between 3 - 10 mbit/s without any of the issues described.
I am in London which is very congested. I am using an unlocked htc one and not a phone provided by 3 so it is possible that it is something to do with 3s Rom. But i think it is much more likely just a bad device and you should get it replaced.
It is definitely not a "known issue" with the phone or we would have heard a lot more about it on these forums.
Sent from my HTC One using xda app-developers app
Exactly! Hence this thread. Im also based in london and this issue happened in any locations i been too! Im torn between staying with them or getting it replaced.
If getting it replaced i will lose the 7 day cancellation period.
mareen77 said:
Thanks for your reply but this is not just peak time issue. I face this problem all the time and the customer services person also said it's a known issue and possibly there won't be any fix. He also stated the phone gets stuck in this mode due to all the apps installed by three but if that is the case then surely more people would have flagged this up.
I just don't know what to do. This one plan is so good and everyone at work are mostly on it but how can they connect and I cant from the same location same time if it is what you are insisting about congested network?
Click to expand...
Click to collapse
& tbf, mine doesn't just happen on peak times either. When I worked for O2 in Pay Monthly, I used to advise customers thats why they have a fair usage in place to prevent data connection issues. Unlimited Data on O2 used to be around 2GB/3GB & anyone who used to go over a lot used to get a text to let them know of cut off there data connection for that month. I left O2 a year ago after working for them for 2 years in Customer Services in Pay Monthly, so know a fair bit about signal & data & why there's generally a fair usage in place.
Three are VERY good at marketing themselves as All You Can Eat but as more people jump onto Three's network, the more you will have data issues. What Three have said is complete crap as my fone is sim free with no bloatware & its all due to there network & NOTHING to do with what fone you have.
I am on Three's Pay As You Go £15 300, 3000 Texts & All You Can Eat Data which Includes Tethering. Soon, Three will have to either cut back All You Can Eat or build more on there infestrure...
i would suggest its a problem with the '3' device. I am on a sim only plan with '3' and using a sim free device i purchased from phones4u, the phone works fine with only the occasional slow connection which i personally put down to congestion. I am in Wiltshire and generally get around 3 to 15mb download depending on time of day and amount of traffic on the network.
Never had a problem with my one on 3! Although in Milton Keynes today it went to Roaming!!!!!!!! Still worked (roaming was turned off) off to London next week so will see what happens with mine. Still mega impressed with the phone...
No issue with my 3 device in Essex and London, although do have issue 40 floors up but I expect that!
I'm on a SIM free device with Three. Never had a data problem yet and have excellent speeds.
Sussex.
Sent from my HTC One using Tapatalk 2
mareen77 said:
Hi Guys,
Been searching the forum about this but cant find anything so i have registered myself to open this thread.
So, i have recently bought the HTC one from Three (Moved from o2) on the unlimited one plan. The only problem is that I cant get the internet to work, the phone says i have 4 full bars of signal with 'H' connection but the pages will not load at all. When it does work, it will work for 10 mins and then would just stop working again till it decides to stop being moody again.
I have tried switching off the phone, re inserting the sim card but the problem was still there. Therefore, I have called up Three customer services and they said that ' THIS IS A KNOWN ISSUE AND THERE IS NOT A FIX' he also agreed that I can cancel my contract (employees in the store have different opinions all together). I now have a phone which cant get online (95% of the time) and a data plan that i cannot use!
So can someone who has this phone with three network UK please tell me whether you are facing this problem? If no one is facing this problem then i am happy to put it down to the handset and get it replaced if not i will leave altogether.
Please note, web browsing on wifi is fine and when i have this issue wifi is switched off.
Thanks,
Mareen
Click to expand...
Click to collapse
Have you tried
1. Check the APN settings (try to delete and add again manually)
2. Set mobile network to 3G only (as opposed to the 2G/3G/LTE option)
Here I get barely 200Kbit/sec down and a megabit up, HSPA+ 21.6Mbit
In the next town I get 15+Mbit down and over 2 megabit up, again HSPA+ 21.6Mbit
Massive difference, and consistent with both places too. Three acknowledge the congestion issues and claim engineers are looking into it, but its been months.
Same speed on T-Mobile here so it's probably a MBNL site...no idea who to complain to tbh!
I get 10-20 mb dl speeds on Birmingham, never had any issues, don't really get the three hate. Been with them for 5 years.
Sent from my HTC One using xda app-developers app
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
Snapperstan said:
Oh wow!
I'm getting the exact same problem but couldnt find anyone mentioning it so thought I must be doing something wrong!
I'm on EE (Orange) and I get cut outs quite regularly even though it shows full signal. Usually turning it on and off again or switching to airplane mode resolves it but it really is starting to pi$$ me off! :crying:
Click to expand...
Click to collapse
with ee its a totally different problem, there is a thread on it somewhere, its basically when you switch between 3g and 4g its cuts off,
have a look for the thread
I'm on Orange (although the phone usually shows EE) and I'm seeing this too.
If I leave my house, quite often as soon as the WiFi disconnects, I don't get a data connection. Again, I have the little "H" or "3G" displayed but I need to hit airplane mode on/off to wake it up.
Starting to wonder if it's a handset issue... I'll see if I can run some logcat next time I'm moving around. Doesn't do it all the time, if I leave work, then the wifi > H transition seems fine.
Thanks for the info guys. I used to be with three when they actually entered UK and their service was really good back then in my area. So i think this problem lies with the handset i think. Im going to pop into store and see what they say. Im just worried that if i do get a replacement it will have gap and power button problem reported by other users.
no issues at all, oldham
OK, decided to stay with three but they have promised me to replace the handset. So nice of them. I can only do this Monday as I dont have all of the paperwork with me.
I will keep you guys updated with how my new phone gets on.
Hello everyone,
Informations
Phone : Nexus 6
ROM : Euphoria OS 1.0 with included kernel
I have a little problem with the phone network...
I have just install the ROM (3days ago) and everything worked fine.
After the first reboot, I had a network problem: no more network (just phone)
Bluetooth is OK,Wifi also ect...
No extra apps installed.
Any idea?
Thanks
Edit : French phone/network (FreeMobile)
I am having issues over here also. My data randomly stopped working on my way down to memphis, randomly would start to work again. I tried a new rom, it slightly got better, but would cut out of data every 5 min. Kinda got it better by switching to tmo in the apn's. Now just installed sinless, and it is no longer working again.
So, same problem and no fix...? :/
Holy cow! I thought I was the only one! I mean this problem really sucks(and I have wasted a lot of my hours trying to fix it), and have been thinking of creating a thread on this problem until I saw yours.
Okay let me start with what I'm on:
N6: 64gb blue
Rom: Stock
Rooted: Yes
Any other modification: No, only think I did was unlock and do chainfire su root.
Network: VZW
I have had this phone since Dec with no issues other than random reboot every so often.
Now to the problem I had, I went out to the middle of MO for a weekend get away (on Feb 14th). The whole time I was out there it showed 1x even though I was still getting LTE speed. Didn't think much of it until we moved further into the hilly parts of MO were I lost service. Thought it was just where we were at, and thought it would come back once we got back to the hotel we were staying at. It never did. It would say "No Network found" only allow 911 calls.
Spent the next 4 days working With VZW with several trips to the store, and talking to tech support. They made sure my IMEI was not blocked on their side. We used several sim chips, they would all do the same thing, quickly connect then disconnect and go back to no service.
So I did a factory reset, still didn't help. I finally did a fastboot flash of 5.0.1 stock again, this fixed the issue. Until I used titanium backup to restore my sys setting. Then it would drop and not reconnect after the reboot. So I did fastboot flash again and it hasn't happened again since last Thurs. I just restored my app's again to make sure it wouldn't fail to connect over the weekend, and rebooted several times. No issues so far, but I called Motorola and they are RMAing me a new one, because I don't have any trust in this one anymore. They are out of 64gb ones, and they will get back to me in a week.
Questioned to anyone who has gotten a RMA from Motorola:
Are their "like new" replacements okay? I got a few from them when I had my droid x, and they were crap. So I wasn't sure if that is still the same for the N6 or not. I have a feeling its not, but just wanted to get other peoples input on that process.
Thank you for creating this thread, and for everyone's time!
Edit: Had the same issue network wouldn't work, however WIFI, Location, Bluetooth would.
Check your APNs..... make sure you are on the correct one, and that both of APN protocols say IPv4.
Sent from my Nexus 6
APN is for Internet(3G) and MMS, no?
Because we have a phone network (call & SMS) issues.
On my side, APN are OK, but still don't work...
Edit: New !
Everything works fine on :
- Paranoid Android 5 Alpha 1
- Chroma (Latest)
But not work on :
- Euphoria
- Stock ROM
Edit 2 : It works now !!
I seen that I had several issues around the APN side. I mean, I can't add APN, sometime I can. Sometimes APN reseted themselves, sometimes it was OK. Then, I had read the solution above: security tab.
I had just remove my 3rd party lockscreen (HiLocker). Restart the phone and voilà ! After the reboot, my phone ask me the pin code, and all APN are here.
I hope it can help...!
Some times I will see the APN settings, and sometimes I won't. Right now I don't. When it does show up it shows VZWINTERNET selected. There are ton of other options, but they don't work either when the problem was seen.
Is what your experiencing data going in and out? I'm on Sprint and I thought maybe it was just an issue with Sprint. I have or need to read up more on APN because it does get bothersome. I even have issues where sometimes my SMS gets hung up for minutes in sending mode before they actually send. Would be nice to have this corrected.
Sent from my Nexus 6 using Tapatalk
Casper34 said:
Check your APNs..... make sure you are on the correct one, and that both of APN protocols say IPv4.
Sent from my Nexus 6
Click to expand...
Click to collapse
This solved my problem. One of them was on IPv6.
T-Mobile Nexus 6; 32GB
Thanks!!
xjedi said:
This solved my problem. One of them was on IPv6.
T-Mobile Nexus 6; 32GB
Thanks!!
Click to expand...
Click to collapse
The thanks should go to @Circaflex though... he told me how to fix my issue and thought it could be useful here. I'm glad it was.
Sent from my Nexus 6
Casper34 said:
The thanks should go to @Circaflex though... he told me how to fix my issue and thought it could be useful here. I'm glad it was.
Sent from my Nexus 6
Click to expand...
Click to collapse
No my whole problem was that it would drop and no matter what I would do wouldn't reconnect to the network. I tried a lot of things to fix it (see above). APN would appear and then disappear from the menu. Right now its working on the network as of last Thurs. and APN options is not there.
collegencmc said:
No my whole problem was that it would drop and no matter what I would do wouldn't reconnect to the network. I tried a lot of things to fix it (see above). APN would appear and then disappear from the menu. Right now its working on the network as of last Thurs. and APN options is not there.
Click to expand...
Click to collapse
The APN option will not show for a CDMA Carrier, Sprint or VZW, in your case VZW. APNs are set by the Sim from Verizon so you shouldn't be messing with those, nor should the option show up under mobile network settings.
It was like you. Sometimes network was OK, and sometimes, it was down...
So current working theory is that it was a software issue that cause the problem. I'm just unclear as to why it happened, and how to stop it from occurring again . I do have OpenDNS enabled on the phone, could that cause the problem?
Heres my problem, I'll drop out of an LTE zone, and 3G/HSPA will come on line. Only if its on 3G I never get any data, and sometimes with HSPA too. Not until LTE comes back on line again, but then if I'm trying to stream say music 3G/HSPA wont let LTE take over again for a pretty long while.
I am totaly lost as to how to proceed;
I was on Moto X 2013 stock Android 4.4 for over 10 months on a rooted (not a recent root) phone when one day, I suddenly started to get a message saying "Mobile Network not available" on attempt to make a call.
Data is working fine!
The same sim works on another phone. No other sim works on my Moto X 2013... same issue (the phone was sim unlocked)
I have tried literally everything I can think of:
1. Reinstalled stock 4.4.
2. Upgraded to 5.1 OTA
3. Set network type to WCDMA only & GSM only (as well as working through the entire list of network types)
4. Selecting my network operator + setting the network operator selection to "choose automatically"
What is going on?
Why should the problem suddenly start?
And Do I Need a New Phone??
Interesting. Check and make sure that the IMEI isn't blacklisted.
When you say that data isn't working I can't help but think that you're talking about Wi-Fi because it doesn't use a cellular network just to verify what data is working?
Sent from my XT1060 using Tapatalk
SR3TLAW said:
When you say that data isn't working I can't help but think that you're talking about Wi-Fi because it doesn't use a cellular network just to verify what data is working?
Sent from my XT1060 using Tapatalk
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By data, I do mean mobile data. Not WiFi. Which makes it more odd.
Also, imei is Not blacklisted.
I have the same issue and tried the same troubleshooting as you. I activated a different phone for now. Another user on the xda forum solved his issue:
Solved mine by going into the settings menu, about phone i think, and updating PRL, profile, manually activating.
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I had a stock xt1056 running 4.4.4. I receive 'no service' and all the Sprint reps tell me the moto x uses Wimax 4g which has been rolled over to 4g LTE. Still not sure why I can't receive 3g or lower service in my area .
reso newt said:
I have the same issue and tried the same troubleshooting as you. I activated a different phone for now. Another user on the xda forum solved his issue:
I had a stock xt1056 running 4.4.4. I receive 'no service' and all the Sprint reps tell me the moto x uses Wimax 4g which has been rolled over to 4g LTE. Still not sure why I can't receive 3g or lower service in my area .
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I am in the UK so I am not aware of the issue you highlighted on Sprint (as we do not have it here) ... my issue seems nothing to do with network - I have tried multiple sims from various network and still no luck.
Also, I do not see any setting to update PRL...
I was wondering if you made any progress with the "No mobile network available". I tried a multitude of options with no success regarding the mobile error on my phone.
I think an OTA update at the beginning of November bugged my antennae firmware....best guess I can come up with. I only made OTA updates (no OS altercations) prior to the bugged antennae update. Looks like I have to get a new phone.
Edit: I forgot to mention that the repair technician that I spoke to in early November that told me that my phone cannot connect to 4G LTE admitted he was wrong today.
nirpaudyal said:
I am in the UK so I am not aware of the issue you highlighted on Sprint (as we do not have it here) ... my issue seems nothing to do with network - I have tried multiple sims from various network and still no luck.
Also, I do not see any setting to update PRL...
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reso newt said:
I was wondering if you made any progress with the "No mobile network available". I tried a multitude of options with no success regarding the mobile error on my phone.
I think an OTA update at the beginning of November bugged my antennae firmware....best guess I can come up with. I only made OTA updates (no OS altercations) prior to the bugged antennae update. Looks like I have to get a new phone.
Edit: I forgot to mention that the repair technician that I spoke to in early November that told me that my phone cannot connect to 4G LTE admitted he was wrong today.
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I am not sure if you have gotten any further with this issue - I doubt it tbh.
I have actually tried a number of things and been through 100s of forums - I have learnt that this issue is not uncommon, and there is no solution at all that exists. I have given up and settled on a new phone. I use my Moto X for testing apps/wifi/music. Such wastage, but I have got to the point where investing effort of finding a solution was more costly than getting a new phone. I do not say this lightly and it is said with a lot of frustration.
If anyone if future sees this thread and has solution, I would be more than interested in hearing it - I wouldnt mind reviving this phone.
Thanks
nirpaudyal said:
I am not sure if you have gotten any further with this issue - I doubt it tbh.
I have actually tried a number of things and been through 100s of forums - I have learnt that this issue is not uncommon, and there is no solution at all that exists. I have given up and settled on a new phone. I use my Moto X for testing apps/wifi/music. Such wastage, but I have got to the point where investing effort of finding a solution was more costly than getting a new phone. I do not say this lightly and it is said with a lot of frustration.
If anyone if future sees this thread and has solution, I would be more than interested in hearing it - I wouldnt mind reviving this phone.
Thanks
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Best of luck. Sorry to see a fallen soldier, I know how it feels!
Sent from my XT1575 using Tapatalk
SR3TLAW said:
Best of luck. Sorry to see a fallen soldier, I know how it feels!
Sent from my XT1575 using Tapatalk
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Thank you - I like the way you said that. Makes me feel like one of the community members ... I can see I will be supported in times of need.
Anyone else running the G5S+ on Sprint? It's working fairly well for me other than a couple of IPv6/IPv4 connection issues. However, is it normal for Cellular network settings to not include any kind of APN settings/options? We have six different devices on our family Sprint account -- Nexus 6, Samsung Galaxy S5 Active, Samsung Galaxy S3, iPhone 7, iPhone 6+, and now the G5S+. All of the other devices have a way to edit the APN settings, even when running the stock, unrooted ROM. I'm waiting to root my G5S+ until after an official Oreo update. Is this a limitation of the stock ROM?
My concern is mostly for when I travel out of the country. I know from past experience I'll need to be able to select the proper APN to get the best connectivity, but I've also needed to select the correct APN locally sometimes like when my phone(s) freak out and only connect to the CDMA_0 APN so I'm stuck on 3G.
internetpilot said:
Anyone else running the G5S+ on Sprint? It's working fairly well for me other than a couple of IPv6/IPv4 connection issues. However, is it normal for Cellular network settings to not include any kind of APN settings/options? We have six different devices on our family Sprint account -- Nexus 6, Samsung Galaxy S5 Active, Samsung Galaxy S3, iPhone 7, iPhone 6+, and now the G5S+. All of the other devices have a way to edit the APN settings, even when running the stock, unrooted ROM. I'm waiting to root my G5S+ until after an official Oreo update. Is this a limitation of the stock ROM?
My concern is mostly for when I travel out of the country. I know from past experience I'll need to be able to select the proper APN to get the best connectivity, but I've also needed to select the correct APN locally sometimes like when my phone(s) freak out and only connect to the CDMA_0 APN so I'm stuck on 3G.
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There should be, even on stock. Might be a problem with the sim - contact Sprint for help
Phazmos said:
There should be, even on stock. Might be a problem with the sim - contact Sprint for help
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Oh, I already have contacted Sprint several times, and had the SIM switched out 3x now. This is a different type of Sprint SIM than I had in my Nexus 6. I think it's probably going to require root and modifying the build.prop or even a custom ROM, which I don't really want to do until the Oreo OTA comes out or at least a much more stable custom ROM than what we have now for this phone.
The Sprint network has gotten a little weird. First this new 3-in-one SIM, which seems to have locked-down APN settings, and then this phone also only has an IPv6 IP#, which is causing a couple problems with monitoring my IP security cameras at both my homes (neither of my ISP's are fully on IPv6 yet), but also even Google Weather and the Android Wear Play Store won't connect on my Asus ZenWatch 3 paired through this phone and only using mobile data. If I connect the phone to wifi (anywhere -- home, public, etc.), the IP cameras, Google Weather, and Wear Play Store all work fine. It's just bizarre that Sprint isn't running a dual stack IPv4/IPv6 network until everything is IPv6. Most things work fine on my phone -- regular Play Store, Netflix, all social media, and even TeamViewer and Plex, which both are hosted the same IPv4 networks that have the IPv4 security cameras . I guess it's because all these other services are running some kind of dual stack configuration at their end, but I'm very surprised that Google Weather and the Wear Play Store apparently is not.
I've yet to find anyone else who is using this phone on Sprint to confirm that they're encountering the same thing I am.
internetpilot said:
Oh, I already have contacted Sprint several times, and had the SIM switched out 3x now. This is a different type of Sprint SIM than I had in my Nexus 6. I think it's probably going to require root and modifying the build.prop or even a custom ROM, which I don't really want to do until the Oreo OTA comes out or at least a much more stable custom ROM than what we have now for this phone.
The Sprint network has gotten a little weird. First this new 3-in-one SIM, which seems to have locked-down APN settings, and then this phone also only has an IPv6 IP#, which is causing a couple problems with monitoring my IP security cameras at both my homes (neither of my ISP's are fully on IPv6 yet), but also even Google Weather and the Android Wear Play Store won't connect on my Asus ZenWatch 3 paired through this phone and only using mobile data. If I connect the phone to wifi (anywhere -- home, public, etc.), the IP cameras, Google Weather, and Wear Play Store all work fine. It's just bizarre that Sprint isn't running a dual stack IPv4/IPv6 network until everything is IPv6. Most things work fine on my phone -- regular Play Store, Netflix, all social media, and even TeamViewer and Plex, which both are hosted the same IPv4 networks that have the IPv4 security cameras . I guess it's because all these other services are running some kind of dual stack configuration at their end, but I'm very surprised that Google Weather and the Wear Play Store apparently is not.
I've yet to find anyone else who is using this phone on Sprint to confirm that they're encountering the same thing I am.
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I'm glad I never used Sprint, mainly cuz I've heard of so many problems with them over the years, and where I am it's basically att or Verizon if ya want any kind of coverage (rural + mountains = shirty cell coverage). Did you get the phone from Sprint? I'm wondering if it's locked down for Sprint - last time I used a locked down device was about 6 years ago. I always thought apns were handled by the os, but if it's locked down, it could be handled by the sim. Now I'm curious - what would happen if you popped in a sim from one of those other devices that do work?
Unlock, root and roms - not many available right now (new devices always take a while - especially if uptake is slow), but what's out there now are pretty much stable enough for daily use. This device is supposed to get Oreo, but probably not till sometime next year (I'm not running it yet but only cuz the features I want aren't there yet). Ipv6 implementation - lol - I've worked with a few network engineers over the years and when the talk of ipv6 started up, they went crazy. Implementing it, even on a small scale isn't an easy thing, imagine on a nation wide, or world wide scale. It started about 5 years ago, and it'll probably take another 5+ before everything is compatible. Anyway, I ramble - good luck , I do hope it gets sorted out for ya!
Phazmos said:
I'm glad I never used Sprint, mainly cuz I've heard of so many problems with them over the years, and where I am it's basically att or Verizon if ya want any kind of coverage (rural + mountains = shirty cell coverage). Did you get the phone from Sprint? I'm wondering if it's locked down for Sprint - last time I used a locked down device was about 6 years ago. I always thought apns were handled by the os, but if it's locked down, it could be handled by the sim. Now I'm curious - what would happen if you popped in a sim from one of those other devices that do work?
Unlock, root and roms - not many available right now (new devices always take a while - especially if uptake is slow), but what's out there now are pretty much stable enough for daily use. This device is supposed to get Oreo, but probably not till sometime next year (I'm not running it yet but only cuz the features I want aren't there yet). Ipv6 implementation - lol - I've worked with a few network engineers over the years and when the talk of ipv6 started up, they went crazy. Implementing it, even on a small scale isn't an easy thing, imagine on a nation wide, or world wide scale. It started about 5 years ago, and it'll probably take another 5+ before everything is compatible. Anyway, I ramble - good luck , I do hope it gets sorted out for ya!
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No, it's a carrier independent unlocked phone that I bought from BestBuy.com (because they offered the best price for the 64gb version through a Cyber Monday sale). Except for the iPhone (and maybe the newer Samsung models), Sprint phones don't have removable SIMs -- they're built-in to the phone making them a special Sprint-only phone. That's the way my Samsung Galaxy Note 2 was. After my Note 2, I bought an unlocked Google (Motorola) Nexus 6 and used a SIM to use it on Sprint (and had access to APN setting as soon as I activated the phone), but that SIM isn't compatible with the G5S+ even though they're both Motorola phones, have the same radios, etc. I'm pretty sure my current problem is the SIM, but I don't think it's unsolvable. I just think I'll need to root and mod or ROM the device to get access to those settings. I know this is one of Sprint's newest SIMs (they have like 22 different SIMs), so I'm sure this is just another attempt by Sprint to lock down unlocked carrier independent phones on their network to help reduce excessive roaming (on Verizon towers) which costs Sprint money.
I've been on Sprint for like 15 years. The only reason I stayed on them is because the others aren't really any better, and Sprint is the only one who truly offers unlimited everything (which is really good to have for a family of six). Starting like 3 years ago (when Sprint and Samsung abruptly abandoned the Samsung Galaxy Note 2 rather early), I refused to buy Sprint locked-down phones because they require to sign another 2 year contract commitment. Whereas right now if Sprint ticks me off (like they did a couple of years ago when they sent me a $500 bill for "free" international roaming), I can just immediately drop them and move on with no penalty and even take my phone with me.
This is the first Android phone I've owned that I haven't immediately rooted. I even rooted all my family's locked Sprint phones. There just isn't much support for this phone from 3rd-party devs (yet or maybe ever since it's just a "special edition" upgrade?), so I really want that OTA Oreo update in place before I root it. I came pretty close to immediately rooting this phone, but then decided not to when saw some people had problems getting it back to stock enough to take the OTAs from Moto. I actually like the Moto Android (along with a heavily themed Nova launcher) experience enough to not feel the overwhelming need for a custom ROM, so about the only thing I really want root for is to get a better camera app (preferably Google Camera), wifi tethering, and Titanium Backup. I'm even getting used to the stock Moto camera app, so I'm not really feeling the pressing need for the Google Camera as much. I wouldn't mind getting LineageOS 15 on here, but there isn't an official version and it doesn't seem very stable yet on any device. I tend to keep my phones for a while (three years for my Nexus 6 and Note 2), so I tend to outlast most 3rd-party dev ROM support, which is why I tend to just go with LineageOS (and before that CyanogenMod) which doesn't just vanish one day like individual dev ROMs do. We'll see what happens. Hopefully this phone will start seeing more developer activity. I was originally going to get the Moto G5+, which does have a lot more dev support, but considering how long I tend to keep phones, it didn't make sense not to buy the latest/greatest version.
I'm sure it will all eventually work out. Worst case scenario is that during a European vacation next Summer I won't be able to take full advantage of Sprint's free low speed international data roaming and texting, but even then I can always just grab a local PAYG SIM and use it.
internetpilot said:
No, it's a carrier independent unlocked phone that I bought from BestBuy.com (because they offered the best price for the 64gb version through a Cyber Monday sale). Except for the iPhone (and maybe the newer Samsung models), Sprint phones don't have removable SIMs -- they're built-in to the phone making them a special Sprint-only phone. That's the way my Samsung Galaxy Note 2 was. After my Note 2, I bought an unlocked Google (Motorola) Nexus 6 and used a SIM to use it on Sprint (and had access to APN setting as soon as I activated the phone), but that SIM isn't compatible with the G5S+ even though they're both Motorola phones, have the same radios, etc. I'm pretty sure my current problem is the SIM, but I don't think it's unsolvable. I just think I'll need to root and mod or ROM the device to get access to those settings. I know this is one of Sprint's newest SIMs (they have like 22 different SIMs), so I'm sure this is just another attempt by Sprint to lock down unlocked carrier independent phones on their network to help reduce excessive roaming (on Verizon towers) which costs Sprint money.
I've been on Sprint for like 15 years. The only reason I stayed on them is because the others aren't really any better, and Sprint is the only one who truly offers unlimited everything (which is really good to have for a family of six). Starting like 3 years ago (when Sprint and Samsung abruptly abandoned the Samsung Galaxy Note 2 rather early), I refused to buy Sprint locked-down phones because they require to sign another 2 year contract commitment. Whereas right now if Sprint ticks me off (like they did a couple of years ago when they sent me a $500 bill for "free" international roaming), I can just immediately drop them and move on with no penalty and even take my phone with me.
This is the first Android phone I've owned that I haven't immediately rooted. I even rooted all my family's locked Sprint phones. There just isn't much support for this phone from 3rd-party devs (yet or maybe ever since it's just a "special edition" upgrade?), so I really want that OTA Oreo update in place before I root it. I came pretty close to immediately rooting this phone, but then decided not to when saw some people had problems getting it back to stock enough to take the OTAs from Moto. I actually like the Moto Android (along with a heavily themed Nova launcher) experience enough to not feel the overwhelming need for a custom ROM, so about the only thing I really want root for is to get a better camera app (preferably Google Camera), wifi tethering, and Titanium Backup. I'm even getting used to the stock Moto camera app, so I'm not really feeling the pressing need for the Google Camera as much. I wouldn't mind getting LineageOS 15 on here, but there isn't an official version and it doesn't seem very stable yet on any device. I tend to keep my phones for a while (three years for my Nexus 6 and Note 2), so I tend to outlast most 3rd-party dev ROM support, which is why I tend to just go with LineageOS (and before that CyanogenMod) which doesn't just vanish one day like individual dev ROMs do. We'll see what happens. Hopefully this phone will start seeing more developer activity. I was originally going to get the Moto G5+, which does have a lot more dev support, but considering how long I tend to keep phones, it didn't make sense not to buy the latest/greatest version.
I'm sure it will all eventually work out. Worst case scenario is that during a European vacation next Summer I won't be able to take full advantage of Sprint's free low speed international data roaming and texting, but even then I can always just grab a local PAYG SIM and use it.
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I've been following the few thread there are on this phone since I got it (about a month now), and others have had the same (no apn settings or can't change them) issue, but I just figured it was noob issues as I've always modified the apn and never had a problem, on stock or any of the roms available now, and I've tried them all. I'm an old tech guy (in age and computer experience - took my first computer class in 77) and at this point it's in my blood and I'm to old to change my ways! Still curious though - what do ya mean by the by sim wasn't compatible? Granted I'm on straight talk, but been using the same SIM - starting with the n5, then 6p, now g5s plus - I just cut it down to size when it went to the micro format. I to hope to see more work for this thing. Almost makes me want to get back into building again (been like 6+ years since I built a rom) but I just don't want to spend the time, which I don't really have anyway. I thought about the g5+, but I can't go back to a smaller screen. Yeah it wasn't much smaller, and has same cpu, and probably a better camera, but this pig will do. And with finger print actions and expanded desktop, screen is the same size as my 6p (which I was extremely happy with till the big cores shirt the bed - still running though). Wish the camera was as good, but if I really want to take a good picture, I have my nikon d5100 (hacked of course)!
Again, good luck, I'm sure you'll get it fingered out eventually!
Phazmos said:
I've been following the few thread there are on this phone since I got it (about a month now), and others have had the same (no apn settings or can't change them) issue, but I just figured it was noob issues as I've always modified the apn and never had a problem, on stock or any of the roms available now, and I've tried them all. I'm an old tech guy (in age and computer experience - took my first computer class in 77) and at this point it's in my blood and I'm to old to change my ways! Still curious though - what do ya mean by the by sim wasn't compatible? Granted I'm on straight talk, but been using the same SIM - starting with the n5, then 6p, now g5s plus - I just cut it down to size when it went to the micro format. I to hope to see more work for this thing. Almost makes me want to get back into building again (been like 6+ years since I built a rom) but I just don't want to spend the time, which I don't really have anyway. I thought about the g5+, but I can't go back to a smaller screen. Yeah it wasn't much smaller, and has same cpu, and probably a better camera, but this pig will do. And with finger print actions and expanded desktop, screen is the same size as my 6p (which I was extremely happy with till the big cores shirt the bed - still running though). Wish the camera was as good, but if I really want to take a good picture, I have my nikon d5100 (hacked of course)!
Again, good luck, I'm sure you'll get it fingered out eventually!
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25-year career network engineer here myself -- I was on the internet since before it was called the internet (I guess "world wide web" didn't sound as kewl ). At this point in my life, I don't find technology as "fascinating" as I used to, and I pretty much just want it to work for me right out of the box. I know, I know...pipe dream. What's annoying for me is that I know this is a Sprint SIM/network issue (especially the IPv6 part), but to actually communicate with someone who even understands my questions is impossible because they're not working the help desk chat lines. Oh, well...I could go on and on with all kinds of funny stories, but the short of it is that I usually just fix my issues myself.
By the SIM being incompatible I mean just that. I took the SIM out of my Nexus 6 (which I loved, especially the camera -- broke my heart when it started randomly rebooting after 3 years of faithful service) and popped it in the G5S+ and it said "Incompatible SIM" and wouldn't register on the Sprint network. So, I took it to a corporate Sprint store (where I got the SIM for the Nexus 6) and thankfully a very knowledgeable employee was there, who said, "Yep, the G5S+ takes a specific model number of nano SIM." He popped that specific SIM in the G5S+, and it pretty much came right up on the Sprint network without an issue except for the APN thing and the IPv6 thing (which I discovered later). I have spoken with a mid-level Sprint network tech who told me that the whole IPv6 isn't my SIM as much as it's when I added that SIM and phone to the Sprint network. He said all new phones after a certain date are only getting IPv6. They supposedly were going to do something to my account that forced me back on IPv4, but it didn't actually work. They also said that it would only be for a few months anyway, because they're planning on converting everyone over very soon.
This phone is 1/2" smaller than my Nexus 6, but I actually like that. I feel like I'm on a tiny phone again...haha. Anyone I tell that to quickly points out that my G5S+ is a huge phone. I didn't think I'd like the fingerprint scanner, but I really do. I also thought I'd miss the dual front speakers on the Nexus 6, but I don't really even notice it since this speaker is so loud. I do miss the Nexus 6 camera which was superb, but I'm actually getting the hang of the G5S+ camera. I'm finding myself using the "professional" (manual) mode feature a lot, but I only change the ISO to 200 and leave everything else automatic and the pictures are vastly improved. If Moto would just provide an update that would allow post-processing to be turned off, it might actually be a very good camera. I too have a couple of really nice dedicate digital cameras that can take care of anything I really need in higher end photography or video. I've always only used my phone camera because I always have it with me. For tourist stuff, family events, etc., I always bring my real camera(s) anyway.
I've created my own custom ROMs and kernels before, but it's always just been modifying or adding to someone else's work, so I just used it myself and never released it here on XDA or anything. Depending on how things go for others, I might try doing my own LineageOS builds, but I'd much rather see an official build get going for this phone and just use that. But I said, I really don't mind that stock Moto ROM that much. It's pretty much vanilla Android, and once I root it a lot of the little customizations that go into most ROMs could probably be applied to the stock ROM in the form of a mod. We'll see.
Thanks again for the replies and commiserations!
internetpilot said:
25-year career network engineer here myself -- I was on the internet since before it was called the internet (I guess "world wide web" didn't sound as kewl ). At this point in my life, I don't find technology as "fascinating" as I used to, and I pretty much just want it to work for me right out of the box. I know, I know...pipe dream. What's annoying for me is that I know this is a Sprint SIM/network issue (especially the IPv6 part), but to actually communicate with someone who even understands my questions is impossible because they're not working the help desk chat lines. Oh, well...I could go on and on with all kinds of funny stories, but the short of it is that I usually just fix my issues myself.
By the SIM being incompatible I mean just that. I took the SIM out of my Nexus 6 (which I loved, especially the camera -- broke my heart when it started randomly rebooting after 3 years of faithful service) and popped it in the G5S+ and it said "Incompatible SIM" and wouldn't register on the Sprint network. So, I took it to a corporate Sprint store (where I got the SIM for the Nexus 6) and thankfully a very knowledgeable employee was there, who said, "Yep, the G5S+ takes a specific model number of nano SIM." He popped that specific SIM in the G5S+, and it pretty much came right up on the Sprint network without an issue except for the APN thing and the IPv6 thing (which I discovered later). I have spoken with a mid-level Sprint network tech who told me that the whole IPv6 isn't my SIM as much as it's when I added that SIM and phone to the Sprint network. He said all new phones after a certain date are only getting IPv6. They supposedly were going to do something to my account that forced me back on IPv4, but it didn't actually work. They also said that it would only be for a few months anyway, because they're planning on converting everyone over very soon.
This phone is 1/2" smaller than my Nexus 6, but I actually like that. I feel like I'm on a tiny phone again...haha. Anyone I tell that to quickly points out that my G5S+ is a huge phone. I didn't think I'd like the fingerprint scanner, but I really do. I also thought I'd miss the dual front speakers on the Nexus 6, but I don't really even notice it since this speaker is so loud. I do miss the Nexus 6 camera which was superb, but I'm actually getting the hang of the G5S+ camera. I'm finding myself using the "professional" (manual) mode feature a lot, but I only change the ISO to 200 and leave everything else automatic and the pictures are vastly improved. If Moto would just provide an update that would allow post-processing to be turned off, it might actually be a very good camera. I too have a couple of really nice dedicate digital cameras that can take care of anything I really need in higher end photography or video. I've always only used my phone camera because I always have it with me. For tourist stuff, family events, etc., I always bring my real camera(s) anyway.
I've created my own custom ROMs and kernels before, but it's always just been modifying or adding to someone else's work, so I just used it myself and never released it here on XDA or anything. Depending on how things go for others, I might try doing my own LineageOS builds, but I'd much rather see an official build get going for this phone and just use that. But I said, I really don't mind that stock Moto ROM that much. It's pretty much vanilla Android, and once I root it a lot of the little customizations that go into most ROMs could probably be applied to the stock ROM in the form of a mod. We'll see.
Thanks again for the replies and commiserations!
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Click to collapse
Lmfao - I know exactly how ya feel! I "retired" about 5 years ago, but people ask what did for a living and I say computers - then the questions start coming. I don't mind really, but I'm more thrilled by hitting a good golf shot than talking computers again. Now when they ask what I do I say , play golf! And leave it at that. Still, I just can't help myself when it comes to noobs - I still help folks out when I can, although my patience is much shorter than it used to be. It still amazes me how people do things without knowing their arse from a hole in the wall (xda has become pretty much a source of amusement for me nowadays). I did the same with roms, never went public with any - mostly cuz I didn't have the patience for stupid questions about things I've explained clearly. Some just don't appreciate the humor in giving a stupid answer to a stupid question! Oh well! Really most roms out there have more bloat than a stock rom - way too many "features" I'll never use - all I need is date in status bar (why this isn't a stock feature is beyond me), status bar brightness (auto brightness is always either to bright or to dim) and keyboard cursor control - anything more is useless and if I don't use it, I don't want it. I like things lean and mean. Really the main reason I root is to load a custom hosts file, I've been ad free for too long to start seeing them now. I thought about the n6 when it came out, but I only had the n5 for a year and wasn't ready to upgrade and 6 in did sound big (shamu was a perfect name for it). Of course I did jump on the 6p when it came out, and loved it, now I can't do anything smaller than 5.5 (that may be more a comment on eyes that are almost 60 yrs old though). At this stage, bigger is definitely better! And look at that, I ramble again (nothing on the golf channel so I run on). Anyway, pleasure chatting - and best of luck with the issue - sounds like it'll be short lived. And may be with the trouble - it is a decent device, plenty of power for most uses (only slowness I see is working big spreads in open office) and with my usage 10+ hrs of screen on time is easy to hit and have something like 20% battery left. A good deal for the $$ spent. Enjoy!
Okay, after looking into it more, here's what I think is happening/going to happen. I found a dial code that got me to a really good phone information screen (*#*#4636#*#*). I also found a site that stated country by country the compatibility of the US version of this phone when used internationally. It can pretty much get 4G in just about every country, so the Sprint international roaming feature should at least get me 2G, which is all they advertise anyway. Through the above dial code, I can choose from a lot longer list of Preferred Network Types, including GSM only, GSM/WCDMA, TD-SCDMA, etc. When I select these, it tries unsuccessfully to connect to that network type, and when it can't it just reverts back to LTE/CDMA (the Sprint default). I think that the APN option won't show up on the menu until I successfully connect to a network other than Sprint's. I'll find out next Summer as we're planning on going to Europe. At least I now know for sure that this phone can operated internationally just fine, so I can always go the PAYG SIM route. I looked into it on previous trips with my Nexus 6, and there are travel websites that tell you exactly the best SIM service to get for each country.
Otherwise, like I said, it seems to be working fine on Sprint. On my Nexus 6 I would have problems with it switching APNs on me from the Sprint LTE APN to the one of the 3G CDMA APNs so I'd lose 4G LTE service until I switched it back. I haven't had that problem with my G5S+ so far, so I haven't "needed" the APN option in the menus yet. Hopefully I won't. I'm about to go from Virginia to Florida for the Christmas holidays, so it will be interesting to see how things work in a different location. Sprint service at my Florida house isn't exactly stellar (none of the providers are), so it should be a good test of this phone and the lack of access to APN settings.
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
internetpilot said:
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
Click to expand...
Click to collapse
Ok yes I'm on Sprint. So I can get to those apn settings but I can't add an apn.. exactly how do you do that.. Yes I can edit the only existing one just can't add any.
edit APN settings for IPV4
also posted here: https://forum.xda-developers.com/mo...ing-ipv4-address-sprint-t3747256#post76243857
First please forgive this post if it is not helpful, I didn't see a solution and came up with something that worked for me, so hope it will help others.
Problem: On my Moto XT1806 GS5+ I was getting no IPV4 connectivity only IPV6 (tested with app: Ping & Net by Ulf Dittmer from the play store).
The main issue this caused was that I couldn't view my security cameras via Sprint's network., It would only show cameras on my home WIFI.
To verify I used Ping & Net to try to ping google.com. The app gives you the option to use IPV4 or IPV6, as you can guess IPV6 succeeded and IPV4 gave no results at all.
With some guesswork I did the following to fix this:
Solution:
open dialer and typed *#*#DATA#*#* or *#*#3282#*#* selected apn settings then internet.
at the top right tap the 3 dots and select edit this prompted me to enter a passcode which after several guesses ended up being 6 zeros "000000". (maybe this is in the instructions somewhere? Don't know didn't look, kinda figured it would be posted already if it was).
then I was able to change the APN NI from x.ispsn to n.ispsn.
Waited a few seconds, turned on airplane mode and then turned it back off and then I was on 3G with IPV4. It would be even better if it was LTE with IPV4, I will continue to experiment, or maybe someone can step in and save me the trouble. maybe cinet.spcs?
Anyway it works for now as a workaround and I can look at my security cameras away from home again, hooray.
gravityecho said:
also posted here: https://forum.xda-developers.com/mo...ing-ipv4-address-sprint-t3747256#post76243857
First please forgive this post if it is not helpful, I didn't see a solution and came up with something that worked for me, so hope it will help others.
Problem: On my Moto XT1806 GS5+ I was getting no IPV4 connectivity only IPV6 (tested with app: Ping & Net by Ulf Dittmer from the play store).
The main issue this caused was that I couldn't view my security cameras via Sprint's network., It would only show cameras on my home WIFI.
To verify I used Ping & Net to try to ping google.com. The app gives you the option to use IPV4 or IPV6, as you can guess IPV6 succeeded and IPV4 gave no results at all.
With some guesswork I did the following to fix this:
Solution:
open dialer and typed *#*#DATA#*#* or *#*#3282#*#* selected apn settings then internet.
at the top right tap the 3 dots and select edit this prompted me to enter a passcode which after several guesses ended up being 6 zeros "000000". (maybe this is in the instructions somewhere? Don't know didn't look, kinda figured it would be posted already if it was).
then I was able to change the APN NI from x.ispsn to n.ispsn.
Waited a few seconds, turned on airplane mode and then turned it back off and then I was on 3G with IPV4. It would be even better if it was LTE with IPV4, I will continue to experiment, or maybe someone can step in and save me the trouble. maybe cinet.spcs?
Anyway it works for now as a workaround and I can look at my security cameras away from home again, hooray.
Click to expand...
Click to collapse
Just found easier/better way to get/test IPV4: dial *#*#4636#*#* select phone info, from this screen you can run ping test to see if IPV6 and/or IPV4 is working. In my case, changing network type from "LTE/CDMA auto (PRL)" to "CDMA only" gave me a pass ping on IPV4.
This seems like a much easier/faster/better method than previous post and is now my preferred workaround method.
gravityecho said:
Just found easier/better way to get/test IPV4: dial *#*#4636#*#* select phone info, from this screen you can run ping test to see if IPV6 and/or IPV4 is working. In my case, changing network type from "LTE/CDMA auto (PRL)" to "CDMA only" gave me a pass ping on IPV4.
This seems like a much easier/faster/better method than previous post and is now my preferred workaround method.
Click to expand...
Click to collapse
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
internetpilot said:
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
Click to expand...
Click to collapse
Yeah after talking to support at my ISP (Cox who doesn't support IPv6 yet at least in my area), Sprint (who would love to sell me another phone), Motorola (who suggested I reset app preferences and restart) and Best buy (who didn't have a clue but again would love to sell me another phone), yesterday I had enough and returned it. It's staggering how many people in tech support fields have no idea what IPv4, IPv6, and APNs are. One support person at sprint thought IPv4 meant Iphone 4... Back to my trusty Note 4 with it's emmc problem and cinet.spcs.
internetpilot said:
Updating this thread for any other poor sap with a G5S+ on Sprint (haha). Actually, it's all working out fine.
The IPv6 issues really are app related issues. I've definitely researched any of my own problem apps, but even looked into some other reported problem apps that I don't use (Pokemon Go, WeChat, etc.) and every single one of the apps or their respective servers are simply not IPv6 compliant. There are some things that Moto and Sprint could have done to make these IPv6 app issues never rear their ugly head, but that's not really Sprint's or Moto's problem to solve. All these developers need to do is make their app IPv6 compliant like the vast majority of all other apps are (actually, all iPhone App Store apps were mandated to be IPv6 compliant by June 2016).
As for the APN settings issues (lack thereof), I figured out how to get access to the APN settings by way of (believe it or not) my youngest son's iPhone 7. It's apparently common knowledge for more techie iPhone users (believe it or not, there are some techie iPhone users) to use the *#*#Data#*#* dial code to get a much more extensive mobile data settings menu, which does include APN settings. This is a very good thing since the day after I came down to my Florida house for Christmas vacation, my G5S+ kept getting stuck on 3G, and wouldn't ever get a LTE signal even though there is one here (relatively weak, but it's still here). So I used that dial code to get access to the APN settings, and immediately noticed it was using some CDMA/ehrpd APN instead of the usual n.ispn LTE APN. So, I changed it back to n.ispn and the phone immediately latched on to a LTE signal and tends to keep it fairly well throughout my Florida house, actually better than my previous few phones did.
So, I'd have to say all's well that ends well on this whole thing. Hope this helps anyone else using this phone on Sprint (although it looks like I may be the only one on XDA).
Click to expand...
Click to collapse
I just recently bought a G5S Plus to replace my G5 Plus, because the screen on my G5 is cracked and I was going to fix the screen, but then I've found that the Micro USB port on the bottom is also growing "lose" (I HATE!!!! Micro USB because they always wear out on my phones).
Anyway, I went to "activate" my new G5S+ on the Sprint web page and it just said sorry they can't help w/that, I have to "Speak to someone for assistance" (but they didn't show me what phone number to call).
Glad to see the phone will actually work on Sprint! (Since I already bought it, it would be a big deal for me if it did not!).
I have not rooted mine yet, but plan to soon. I am just not sure what ROM to use yet because it seems like these days there is no such thing as a custom ROM without problems. I sure miss the days of my Samsung Galaxy S3 when most ROMs I tried seemed to be basically flawless and better than Stock, or, at least as good, in every way.
---------- Post added at 05:53 PM ---------- Previous post was at 05:51 PM ----------
internetpilot said:
Unfortunately, the 4636 dial code doesn't work on most (all?) of the current 3rd-party ROMs, and all of the current 3rd-party ROMs (to date) do not allow for Sprint users to change any of the carrier settings. It defaults to Global, and if you try to switch it to LTE (which is what is recommended), you'll lose your mobile signal and won't get it back until you reset the network settings, which defaults you back to Global.
It's very frustrating. Doesn't seem like any of these 3rd-party ROMs support Sprint at all.
Click to expand...
Click to collapse
Damn, wow, that really sucks. I have this phone, it's too late to return it, and I've got about 6 months left of my "unlimited everything" from sprint for approximately $3 per month.
critofur said:
I just recently bought a G5S Plus to replace my G5 Plus, because the screen on my G5 is cracked and I was going to fix the screen, but then I've found that the Micro USB port on the bottom is also growing "lose" (I HATE!!!! Micro USB because they always wear out on my phones).
Anyway, I went to "activate" my new G5S+ on the Sprint web page and it just said sorry they can't help w/that, I have to "Speak to someone for assistance" (but they didn't show me what phone number to call).
Glad to see the phone will actually work on Sprint! (Since I already bought it, it would be a big deal for me if it did not!).
I have not rooted mine yet, but plan to soon. I am just not sure what ROM to use yet because it seems like these days there is no such thing as a custom ROM without problems. I sure miss the days of my Samsung Galaxy S3 when most ROMs I tried seemed to be basically flawless and better than Stock, or, at least as good, in every way.
---------- Post added at 05:53 PM ---------- Previous post was at 05:51 PM ----------
Damn, wow, that really sucks. I have this phone, it's too late to return it, and I've got about 6 months left of my "unlimited everything" from sprint for approximately $3 per month.
Click to expand...
Click to collapse
Yep, welcome to my world! I think we're the only two people on the Moto G5S Plus on Sprint here! I was a little surprised when the SIM from my Motorola Nexus 6 didn't work in the Moto G5S Plus, but that's probably the reason you have to talk to someone or go to a Sprint store to activate it because this phone does require a rather specific SIM that's different from the previous Moto G and E models. At least Sprint finally solved the IPv6 issues that were going on when I first got this phone. That was pretty bad. It got better when my home internet providers (Comcast and Verizon at two different houses) finally upgraded to IPv6, but Sprint really shouldn't have pulled the trigger on implementing IPv6 so early. To this day only like 25% of the entire internet is on IPv6 and in the world only like 50 countries have more than 5% of IPv6 implemented.
I've literally tried every ROM posted here and even the unofficial versions of very popular ROMs (that have always worked for me on my Android phones with Sprint) like Dirty Unicorns, Resurrection Remix, LineageOS, etc., all do the same thing. They all seem to be using the same proprietary blobs or base or whatever (I'm not a developer), and they just simply don't work (or are at least VERY sketchy) on Sprint. I've been rooting/ROMing Android since my first phone almost a decade ago (HTC EVO 4G), and never had these problems on Sprint before this phone. My immediate previous phone was also a Motorola (Google Nexus 6), and I never had any problem with Sprint and custom ROMs on that phone.
I actually just recently flashed everything back to unrooted stock Nougat, took the Oreo update and all the security updates, and didn't even bother to re-root it. Sprint put a free 50GB/month wifi hotpot on every phone on my account, and the Camera2 API is activated in the stock Oreo ROM, so other than flashing a custom ROM, those were my two main reasons for rooting and they're no longer needed. So, I'm currently happily running stock unrooted Oreo with Nova Launcher.