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Hi all,
Having a very annoying problem with my Kaiser! Last night it was working fine and then for no apparent reason the touch screen stopped working. If I smear a whole finger on the screen then the touch screen works and activates approx the middle of my smeared finger. Anything smaller however does not get registered by the phone!
Any ideas.
This is the first problem I have had with this great phone that I have not found an answer for in these forums.
Charlie
If you didn't make any software changes before the problem started, I would guess you've got a hardware problem, and will need to send it in for repair.
Oh well!
Thanks NotATreoFan, I thought that would be the case but was hoping against hope it wasn't.
Guess it's time to smash it and claim on the insurance rather than facing the long long wait for repairs!
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the poll and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
ffp. said:
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the pool and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
Click to expand...
Click to collapse
Pool? I think you mean "poll"
My 6902 is completely screwed. At first I used a screen protector and the problem wasn't too bad. Then I removed it when I took the phone in to get another issue fixed and soon after that the problem got very bad. I was traveling so couldn't go back to the service center. Now it's a bit better, randomly works and randomly doesn't. When I was home in cold weather though it seemed a lot worse than it is now that I'm back in India where it's warm. Not sure if temperature is a factor, or could be conscience. But a few weeks ago it was so bad you couldn't type even a two letter word using Swype.
Also, I now have a part of my screen in the form of a horizontal line where touch doesn't work at all. No single touch and no drag. Completely dead. Taking it to the service center soon.
You should vote on the first option, then
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
ghostman2 said:
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
Click to expand...
Click to collapse
It's not.
I got problem unlocking with patterns, scrolling pages and when I play some games after few minutes it stop working so I voted the first option. My phone is back to Sony, I hope they know what to do and at last it's Made in China.
Please, post if you use case and screen protections too. This could help understanding the problem.
Additional data : Z1 is being handled in a leather case, back and screen protector removed ( not the one with the logo, the plastic ones that makes your camera blurry )
Touchscreen problem seen in the game Alien Shooter, after some playing, the touch screen becomes less and less responsive ( i tap a button to shoot and use some onscreen joystick to move ) - both become unresponsive/less responsive as you play and the phone gathers some heat ( you can feel the touchscreen becoming hotter )
i have a simple tpu case, i had a bit of problem when playing all touch-based games (not ones with gyro like asphalt).
ever since i got the case it's better, i have the ASF and nillkin matte screen protector
ffp. said:
Please, post if you use case and screen protections too. This could help understanding the problem.
Click to expand...
Click to collapse
I did not use any case just a chip screen protector. Anyway on a good healthy touch screen the screen protector should not influence the touch screen respond.
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
For me the warranty worked perfectly, i changed the phone 3 times until get a working one, i called Sony, discribed my problem and they changed for me, only 2 days for the change. BUT i recorded the problem and sent to them, so they accept the change.
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
Same here. I sent my phone back last week to the store where I bought it 2 months ago. They will send the phone to Sony Center but the time for repair or replace the device will not be 2 or 3 days but from 2 weeks to no eta. When the phone will come back to the store they will send the phone to me. I will post if the problem persist or not.
The problem is if they return a phone with the same problem.
ffp. said:
The problem is if they return a phone with the same problem.
Click to expand...
Click to collapse
They should be aware about this issue even on the new device so at this time they probably will check that but if they return a phone with the same problem, I will send it back again like many did. Someone had to replace the phone 3 times and I will do the same.
IYeah, you will be a long time without your phone though. I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
ffp. said:
IYeah, you will be a long time without your phone though.
Click to expand...
Click to collapse
What I can do, I want a fully working Z1, I paid for it.
ffp. said:
I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
Click to expand...
Click to collapse
I was able to reproduce the problem in many ways, Touch Screen Test, Opening the phone with Patterns, Scrolling Pages or with Launcher instead of switch the page it was opening the applications and at last when I was gaming at one point the touch stopped working and I had to wait, so this made my mind to send it back. On daily use was all ok but in some circumstances was frustrating.
i had the problem with cm11. and when I retored to stock then the problem was gone:S
I'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
ffp said:
'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
Click to expand...
Click to collapse
For me after the 3rd change is working now, here is what i did: i recorded the error and send it togheter with the phone. They saw the video and changed imediately.
Sent from my C6943 using xda app-developers app
Did youu made the method to reproduce and it didn't failed? For how long do you have the 3rd phone?
Hi friends,
A week ago I decided to finally replace the cracked screen of my phone. The phone was perfectly working, with the exception of the annoying lines everywhere around the broken glass.
I went to a repair service (not official) to have it changed for a new one (glass+lcd) and got it back repaired after few days.
During the first hours the phone was working just fine, but I noticed that the touch screen was slowly getting erratic. After few hours it was just a bit erratic but ok. 10 hours later it was almost impossible to use already. 24 later it didn't respond anymore to the touch.
I went back to the repair service and asked for a new screen that I got for free because we assumed it was a problem of the new screen. Problem is, it happened exactly the same with the second one!! And now, 24 hours later, it doesn't work anymore.
I have done a factory reset. I have flashed new ROMs, I have flashed back to the stock ROM, updated it, nothing has changed so it totally looks like a hardware issue.
My question is:
What may be causing my new screens to go mad after working perfectly fine during the first hours?
Summary:
My Moto G 2014 works perfectly, but it has a crack in the screen
Decide to go to a non official repair service to have it changed for a new one (LCD + Glass)
First hours with the new screen: All works fine
Slowly, the touch screen becomes more and more erratic
24 hours later the touch screen is useless (it still reacts to touch but totally mad and weak)
Decide to have it replaced again (this time for free)
With the second new screen, we test that works fine, and to confirm that is not the phone, we install back again the first new screen, verifying that it doesn't work.
Finally install the second new screen. All seems to be perfect!
Experience again all the previous points
What should I do lads? Did the repair service **** my phone? ;^(
It could be that water somehow got in (speaking from experience).
xRandomLurker said:
It could be that water somehow got in (speaking from experience).
Click to expand...
Click to collapse
How would that explain that the newly replaced screens work fine for the first hours and then gradually stop working?. Also , I can't imagine how water got in the phone for the last weeks, besides, it works perfectly, is just the touch screen.Water would most likely **** more things. no?
Has anyone experienced the same problem as me?
thanks!
Is it genuine?
sky0165 said:
Is it genuine?
Click to expand...
Click to collapse
The screen? I don't actually know. But after changing twice the LCD seems unlikely that the LCD was defective. It may be more related to my phone (although I can't understand what) and something the guy of the repair service ****ed.
Any thoughts?
thanks for the help
Hello!
I've got a strange problem with my touchscreen's upper space. The notification bar can't pull down. I made a screen test under service menu, and the screenshot shows the result. I think, my guarantee expired last month, so i must made it at home. First, i try with a hairdryer heated uo top of the phone, the touch foil can push back .. unfortunately without success.
Beause the warranty has expired, eager to take apart the phone, I changed the film is already affecting other devices earlier ,. but this will be the last thing i will do. Before that, are there any "home trick" to solve that problem?
I changed so many firmwares, orfficals and customs. Problem stays the same.
Thanks for the help!
Is hardware problem. There are many threads here that discuss the issue. Only solution is to send your device to Sony repair or replace the digitizer yourself.
I had the same identical issue. First started with the screen getting random touch inputs and then the top area stopped responding. Mine is yet under warranty so sent it to Sony repair. They kept delaying it saying awaiting parts and then after chasing multiple times it was repaired and sent out last Monday. Says case and display as replaced. Yet to set it up.. contemplating between Kitkat or leave it on Marshmallow.
Yep sux, mine touchscreen was bogus too, send it in to be fixed under warranty
I have three z3c on my house two has this problem.
Is a sw trouble can't use screen protector....
Enviado desde mi hilo y dos yogures desde PetaTalk
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
crankcaller said:
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
Click to expand...
Click to collapse
The reason it works on the lock screen is that the hitbox for the notification bar is larger on the lockscreen. I had the same issue, luckily my phone still had one week of warranty left and SONY replaced the whole phone for me within a week for free. I sent it to official SONY repair centre here in Dublin, Ireland.
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Same thing is happening to mine, almost two years to the day after I bought it. I'm gonna try taking off the screen protector to see if that makes any difference, otherwise it's phone upgrade time (which is not a bad thing). Started a week ago intermittently and now is pretty much permanent. PITA.
Mine is now a week at the service center. I bought it quite late so one year guarantee left for me. Will report what they did... But it is a bit scary how many z3c went defective because of touch screen problems...
I solved the navigation bar problem using Xposed + "Xperia/AOSP NavBar Buttons" module. Just increase navbar height to 150% and it's done. For the notification, bar install Nova Launcher and use the home button action (free) or the swipe down gesture (paid).
fluffi444 said:
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Click to expand...
Click to collapse
Just to give you an final report: They changed my phone and I received an new one...
And the replacement was send right after I asked for ETA. All in all it took three weeks.
So maybe (if you phone is at repair in guarantee) asking and asking would speed up things and the possibility to get a new one is rising...
Now I have a white one (instead of black) but its OK...Feels a bit more like a new phone because of new color Thanks goodness not green or red...
The letter said that chaning to higher one or to another color is part of sonys replacement policies.
Hi again! The story continues. My guarantee expired after one year, but my warranty was good. ( it's 2 year ) I sent my phone to the service center. After two weeks, the service center changed my phone to a brand new xperia x compact.... I hope this will not be wrong with the display. In any case, I was pleasantly surprised to Sony right now.
What seems weird to me is that several people report the same problem at the same time. E.g. it start with random "clicks" on the taskbar and then the touchscreen area of the taskbar stops working. This is happening around the time of 2 years of using the phone. Really weird.
I like the phone but this is just disappointing. After the nougat update fail for the z3 / compact (first claiming that it cannot get nougat because of missing vulkan support which turns out to not being required by the compatibility definition document for nougat) and now the touchscreen fail, I'm pretty sure not going back to Sony for a phone. So sorry.
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
espi12 said:
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
Click to expand...
Click to collapse
I've faced this problem too. I buy Nova Launcher to use it's custom swipe down gesture as notification bar issue's workaround.
And i enable Glove mode on Display settings as on-screen virtual buttons issue's workaround. Of course it does not comfy.
As a newbie, i believe this issue caused by the software/MM. Maybe i'll try to revert back to LL or KK or another rom, since z3c would not get nougat update
I can add this to the list of defects I had as well.. Send mine back under warranty about a week ago, hope i'll see it back soon.. Nova Launcher is a good option but the xposes AOSP navbar seems like a better solution, if you have exposed.
I too have this issue with top portion of screen. Any day fixes other than buying new screen (1 month out of warranty)
I've updated to the Z5C and shelved this phone. I picked it up today to check which firmware it has and alas, the touchscreen simply crapped out out of the blue. This is unacceptable. The phone jack also went bad before I switched. I'm really pissed and I don't know what to do. I bought this phone two years ago. Look at the touch draw test to see where it died. How can a touchscreen go bad out of nowhere????
Hi everyone,
I'm facing exactly same problems described in this thread.
I bought my green Z3c in Italy less than 2 years ago and I still have the invoice, but I'm wondering if the warranty is still valid.
I'm wondering because I broke my glass during a trip in Australia and I replace it there, in a store, with original Z3c LCD touchscreen and frame but black colored. (I no longer have the store LCD receipt though)
What do you think? Can I consider my device to be under warranty?
Regards.
Hy, there ! My Z1 Compact had the screen a little bit curved on the outside, meaning that when I pushed against the middle of the screen , the screen went back into the right position.
The phone was bought online from UK before Sony launched it in Romania. So, no guarantee. The screen cracked at some point. I have image, I have touch below the crack, but above the crack no touch.
1 - Why did the screen curve outside ? Is it the battery ( got bigger because of the heating up while using GPS , playing or charging ) ? Or is it common that the screen detach itself ?
2 - Is it worth to replace the screen ? All the shops told me there aren`t any original screens, only OEMs. Some say the image is the same, others say it is not. But what`s more upsetting is that some say that these new OEM screens crack very easy, even when they`re in the pockets or in your hand, or crack at first drop. Is there anyone here who replaced the screen ? What should I do ? What to expect from these OEM screens ? Is there anything else I should be aware about ?
3 - I cannot unlock the phone because the starting character of the password unlocking screen is above the crack . What can I do to recover the data from it ? SMS, Contacts , pictures..
4 - Should I replace the original battery with a new OEM one or these are worse that a 2 year old original battery ?
Thank you in advance !
PS : the only problems I had with Z1 C were :
a - If I was in a call and somebody else callled me, if I ended the 1st call to engage in the 2nd call, the other person could never hear me, that resulting in dropping the call and calling again. The same problem I had with my Z1 also.
b - ocassionally restarts, but those I ve see an ALL my android phones
c - when talking in speaker mode, you cannot hear well and the other person could not hear at all , most of the times.
d - the max volume of the music was kinda 1/2 compared to samsung phones. It s not the speakers that upset me, but the low volume when connecting the phone to sound system, for example.
e - it got very very hot when using GPS - and the battery drained in 3 hours tops of continuous use of GPS and internet mobile.
My Z1 is another story. I bought it for my former job, because my employer could not afford to buy me a phone. It was SH, from a shop, originally sold by Vodafone Germany. It had some issues and the bloatware from vodafone was annoying, so I decided to take back to the shop ( i had 3 months guarantee ) to resoft the phone. After a week I got the phone back with the original software. But the phone started working worse and worse, because of The Intermittent Touch Screen Issue - that I find out about only after I got very mad 2 nights ago and smashed the phone to the floor. The screen is now in a million pieces. I am very sorry now, my both phones are unusable and I don`t know what to do and if it`s worth to repair them. Can this The Intermittent Touch Screen Issue be fixed ? I mean the phone wrote iself or deleted everything I was writing or I could not press some letters on the keyboard or one letter remained pressed for eternity ... everytime I had to press power button of and on again until the phone started working properly again. That`s why I got so mad ... Has anyone experienced these problems with their Sony ? Is there any solution ?
Sorry for the long text, but I really need some good advice now.
Thank you for your patience and possible advice !