Related
Hello gentlemen! I would like to hear your opinion about my problem, hopefully there is a good soul outhere that knows how to help me. A couple nights ago I was at the club where an asrsehole bouncer knocked my phone out of my hands while chasing some crackhead. By the time I picked up my x1 those three guards were gone. My device fell onto carpeted area and battery cover came off taking the battery with it. THe device does not have any visible physical damage, but when I try to turn it on, I only receive one vibration but nothing happens afterwards. Tried everything (soft/hard reset), it is not recognised by any pc, and it wouldn't flash a single LED just that one vibration. I'd send it to SE for repair but I have HardSPL on it and I'm unable to flash it in this condition. The boot loader isn't coming up either.... Please help me find a solution, i searched these forums but haven't met a single similar problem !!!!
Warranty would not cover dropping the phone anyway, so what's the problem ? Send it to the SE, you will just have to pay something. In case they change whole board, it's gonna be a lot.
Hmm, I just took it apart and cleaned it from inside. Noticed there is a little button cell battery next to optical joystick on the front piece.
-Is it similar to CMOS/RTC backup, does it perform the same thing in X1 as if it was a PC?
-What would happen if I temporarily disconnected it from a circuit would the device lose it's HardSPL?
Can anyone please tell me what it does for Xperia?
Ihh, why on earth did you take it apart by yourself?
If there were NO visible damages on the phone the warranty should have kicked in ... even though it says that it doesn't cover falls. If there are no visible marks on the phone, it's really really hard to prove that the device actually fell.
In anyway you should have sent it to SE.
And to answer your question ... i think the small battery is indeed what powers the flash memory when the battery empty or missing. Disconnecting it would probably have the same results as a hard reset...I doubt that the HARD-SPL would be erased.
stormlv said:
Ihh, why on earth did you take it apart by yourself?
If there were NO visible damages on the phone the warranty should have kicked in ... even though it says that it doesn't cover falls. If there are no visible marks on the phone, it's really really hard to prove that the device actually fell.
In anyway you should have sent it to SE.
And to answer your question ... i think the small battery is indeed what powers the flash memory when the battery empty or missing. Disconnecting it would probably have the same results as a hard reset...I doubt that the HARD-SPL would be erased.
Click to expand...
Click to collapse
yea how would it get erased if u took all batteries out.
Also you shouldnt have taken it apart that would have voided the warrantly compleatly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just send it back and say it stopped working - i am supprised a fall broke it though - i've dropped mine loads and nout has been damaged :S
but yea send it to SE center
Hi all,
having only had my phone for around 2 weeks tonight the inner screen of my phone has decided to crack whilst sat on the side doing nothing (Yes, I know, likely story but in my case it is true). Luckily Orange have been very good and are sending out a replacement handset tomorrow as it is still under warranty.
All good I thought, but I am now worried that I have to also send the handset back. It is currently running Darkys firmware and wondered if this is likely to be an issue. Also, the phone is configured for my work email and would like to remove this info before hand.
Any suggestions on how I quicky (and without a screen) return a phone to stock would be very much appreciated!
Cheers,
Michael
It is currently running Darkys firmware and wondered if this is likely to be an issue
YES its broken the warranty depends upon how close they inspect the phone etc .
Post on a similar topic within the last two months re no screen
Normal method of returning to stock is .
http://forum.xda-developers.com/showthread.php?t=818556
jje
Pull the Battery and reinsert it.
Get into the Download Mode.
Flash it with a Custom Kernel.
Unplug the USB during the Flashing Procedure
You will end up with a bricked phone which will force Orange to reinstall the firmware.
And as JJEgan said, it all depends upon how they inspect the phone. If they agree for a replacement, then its well and good. Orelse, you can try my method
by your post I gather you don't see anything on the screen. If this is true, why worry. Orange techs will not be able to see what firmware you are running if the screen does not work.
They are not going to install a new screen to see what stuff you have on your phone.
I bought my phone off of the online classifieds, so I thought there was no warranty.
I was having a problem with the USB port not working properly as I got some mushroom soup (Don't ask) in the port. I figured since I do not have any warranty I will take the phone apart and see what I can do. I cut the top of the metal shield off with a Dremel tool and cleaned the USB port out really well. It did work after this, but about two weeks later my internal SC card died.
I brought the phone into Samsung service center and to my disbelief, they replaced the phone, no questions asked. I guess they didn't even open the phone.
I wouldn't worry.
Ian
Need help
Yesterday suddenly my phones touch digitiser stop responding all rest of screen is working fine. Any idea what is wrong with my phone ? Anybody face this problem ? And what is solution of it ?
Please refer screenshot
TA
Hello, I face the same problem. I'm on 6.0.1 firm .575 and suddenly the top of the screen stop responding. I can't drop down the status bar in home screen.
If you do a screen test (service test) it show you that the major part of the top of the screen is not responding. (yup)
But, only in the middle and top left of the screen I can drop down the status bar. In lockscreen the status bar works fine, works fine in landscape mode and when an app is open.
So, I think it's a software problem, not hardware.
Solutions.... you can try to reflash firmware, go back to 5.1.1 or wait to sony's fix.
ArtBcn said:
Hello, I face the same problem. I'm on 6.0.1 firm .575 and suddenly the top of the screen stop responding. I can't drop down the status bar in home screen.
If you do a screen test (service test) it show you that the major part of the top of the screen is not responding. (yup)
But, only in the middle and top left of the screen I can drop down the status bar. In lockscreen the status bar works fine, works fine in landscape mode and when an app is open.
So, I think it's a software problem, not hardware.
Solutions.... you can try to reflash firmware, go back to 5.1.1 or wait to sony's fix.
Click to expand...
Click to collapse
There have been several threads in the past (here and here) discussing the problem of parts of the screen failing to respond to touch.
I haven't read all the posts, but the conclusion seems to be to return it to Sony.
If you bought your phone in the EU you should have two year warranty, that warranty still applies even if you bought the phone second hand.
unfortunately I unlocked boot loader. I dont think they consider phone is under warranty.
ronniem88 said:
unfortunately I unlocked boot loader. I dont think they consider phone is under warranty.
Click to expand...
Click to collapse
Just flash a stock rom on and send it back, unlocking it doesn't invalidate your warranty, the warranty covers the hardware.
They reflash it with the latest build before they send it back.
Register your phone
Then call Sony service and go through all the instructions on the helpdesk, they will ask you to repair it with PC Companion, just call back and say Companion didn't fix it, then they will give you an address to send the phone to.
The worst thing that will happen is that they will call you and tell you it's going to cost you to repair it, you say you will repair it yourself, they send it back. You've lost nothing but the postage. But they might actually fix it, for nothing.
I sent my cracked screen back to Sony and I had a new screen, for free, within 5 days.
@Didgesteve
Thank you very much for suggestion. will try this tomorrow.
Just bought a Z3 on eBay, apparently a Hong Kong 'grey'. So Sony Australia weren't going to pay for the failed digitiser (top edge, Right Hand edge, and bottom edge). I raised the issue with the vendor, and he said, just bin it, and cancel the payment. So at least I hadn't outlaid anything.
I seriously don't believe this is a software problem. I went through all those hoops in hope - tried changing settings, resetting to factory, repairing the software, etc. to no avail.
Fonebiz are the official repairer here in Australia, so off to Sydney - about $200.00. Awaiting the next step and hoping it isn't a waste of money.
It happens to 90% of z3 compact unit, mine too. I claimed for warranty. They replaced it for free, it's okay now i used it about 3months. But there's a ugly gap between the glass and the frame,about 0.5mm on the top and right.
I heard that it always happened when a sony phone is repaired,causing that gap, thus making it questionably waterproof
duke_dreadmoore said:
It happens to 90% of z3 compact unit, mine too. I claimed for warranty. They replaced it for free, it's okay now i used it about 3months. But there's a ugly gap between the glass and the frame,about 0.5mm on the top and right.
I heard that it always happened when a sony phone is repaired,causing that gap, thus making it questionably waterproof
Click to expand...
Click to collapse
Do you need to have warranty card to claim it? my touchscreen start acting weird and i don't have the warranty card
Arch9 said:
Do you need to have warranty card to claim it? my touchscreen start acting weird and i don't have the warranty card
Click to expand...
Click to collapse
four posts up
had the exact same problem as u. initially i concluded it was a software issue as it came up only after flashing another rom. but sony repair told me moisture had somehow seeped in from the top of the headphone jack and cause part of the top screen to become unresponsive. conclusion is to never ever put the phone under the water eventhough this phone is advertised as water resistant.
Didgesteve said:
There have been several threads in the past (here and here) discussing the problem of parts of the screen failing to respond to touch.
I haven't read all the posts, but the conclusion seems to be to return it to Sony.
If you bought your phone in the EU you should have two year warranty, that warranty still applies even if you bought the phone second hand.
Click to expand...
Click to collapse
To upgrade info, my unresponsive screen issue was a hardware problem finally.
I take my device to the Sony SAT and they change all the screen pack due a hardware failure. All For free because I'm still on warranty.
Now my touch works fine again.
Thanks For the advice.
Anyone who cannot swipe down notifications or quick settings, due to a broken digitiser, can follow these instructions:
[emoji7]
Download 'All in one Gestures' app from the playstore.
Go to the 'SWIPE' tab.
Enable.
Under 'Edges' , select 'Top Area'.
Then via the apps settings, choose 'Personalization'.
Now under 'Swipe Area', go into 'Edge Preference.
Make 'Opacity' 0%
With 'Edge Sensitivity' start from 0% and keep moving the slide left until the swipe down works, mine is set at 90px.
'Edge Width' 100%
'Swipe Distance' 0%
Now under 'Touch Feedback' turn off both 'Toast Message' and 'Animation'.
Then turn down 'Vibration Intensity' to '0'
Done.
You now have the screen functioning as normal.
[emoji7]
ATTN:
Remember to keep 2 backups of this apk, in approx 30 days, Google will remove apps that use the accessibility service.
News:
https://www.xda-developers.com/google-threatening-removal-accessibility-services-play-store/
**This phone is bendable 0.1mm will open your phone, anodized aluminium bumper recommended for jeans and stairs, I also recommend tempered glass, both sides. B7000 glue for repairs, no heat, clothes pegs, 48 hours.
Hey guys
I have a very strange problem with my Huawei P10
About 2 weeks ago, I noticed that two purple horizontal stripes are appearing in a 3-4sec sequence
Normally, I would immediately ask for a repair, but there's a thing which persecutes me: it only happens when I don't touch the screen for longer than 3-4sec
When there's a continuous contact with the screen (e.g when writing a message) nothing happens, everything is fine and dandy, but whenever I leave the screen for itself for 3 or more seconds (e.g when watching a movie), the stripes start to appear every few seconds, and continue until the screen goes dark or until I touch it again, but after touching it it still takes only a few seconds for the stripes to sequentially flicker again
Here's what I've tried so far (no result):
- safe mode
- factory reset
- cache partition wiping
- cord input deep clean
What may be the reason?
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Erfan_rv said:
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Click to expand...
Click to collapse
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
fengels said:
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
Click to expand...
Click to collapse
I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
Erfan_rv said:
I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
Click to expand...
Click to collapse
I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
fengels said:
I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
Click to expand...
Click to collapse
You can ask them to diagnose it and tell you about problem noone makes you pay for a lcd. And after reading your message over and over (And since i repair TVs and everything with electronics inside) i think it also can be your touch or display controller ic. Mostly it could be from touch ic since screen works fine while its in touch with something. But someone has to try your lcd or mb on a healthy one to make sure. which you can't do nothing like that. or do you?
@fengels did You bought original lcd, where can I buy it in good price?
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
Syco2oo5 said:
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
Click to expand...
Click to collapse
No, it's a different problem, in the galaxy series the whole screen would flicker, whereas in my P10 it's only 2 horizontal stripes appearing in a 4-5 sec sequence whenever I leave the screen untouched for longer than 5sec
Playing around with the brightness doesn't solve that unfortunately, actually no in-device settings do, as I've tried almost every single option which is screen-related, like switching the eye comfort mode on, but still no result
The main reason why I'm still looking for an unpaid solution is that apart from this one error, the phone is like brand new, everything works fine
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
DallasCZ said:
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
Click to expand...
Click to collapse
The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
fengels said:
The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
Click to expand...
Click to collapse
While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
Erfan_rv said:
While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
Click to expand...
Click to collapse
I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
fengels said:
I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
Click to expand...
Click to collapse
I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
Erfan_rv said:
I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
Click to expand...
Click to collapse
Well, will definitely try it then, but what alcohol? Does it need to be something specific?
fengels said:
Well, will definitely try it then, but what alcohol? Does it need to be something specific?
Click to expand...
Click to collapse
Just regular alcohol that drug stores sell. for using on injection. sorry my English is awful.
hi there, I have been experiencing this issue with my Galaxy note 9 (SM-N960F/DS). suddenly yesterday day I noticed that the volume the bottom speaker of my phone has dropped drastically, even bellow the volume level of the earpiece speaker, I tried wiping cache and what other stuff I could think of to try to fix the issue but nothing worked.
Finally as my last resort to make sure if maybe it is a software issue and not a hardware one, I factory reseted it, it started to work just fine after that!
But it didn't last for very long, next day, after when I woke up, I noticed the volume has been dropped again. Now I am sure as everyone would understand, resetting my phone everyday is not an option for me
I tried asking Samsung help center but they say I need to bring it in to the nearest service center, which is not an option for me, and who are kidding they don't help, they suck.
SOME INFORMATION regarding my phone
●Note 9 SM-N960F/DS
●Updated to One UI 2.1 a week ago
●I never have had any problem before
●Speaker started to work factory reset have proved that it's a software problem
●Samsung care sucks
If anyone is having the same problem please do post, and anyone who has any idea what's going on please do post too, your help can literally save my life.
Thanks everyone
Hi there
I had similar issue with the ear piece..
Tried all updates etc no avale
Got a dry toothbrush and cleaned over the grills
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Braggster said:
Hi there
I had similar issue with the war piece..
Tried all updates etc no avale
Got a drybroutjbrush put and cleaned over the grill
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Click to expand...
Click to collapse
I think that maybe the case too. Or you could take a handheld vacuum cleaner to it with the crevious attachment to suck out any dust or debrie that maybe stuck in the speaker grill
Braggster said:
Hi there
I had similar issue with the ear piece..
Tried all updates etc no avale
Got a dry toothbrush and cleaned over the grills
Worked a treat
Maybe something ie dust etc is distorting the sound
Worth a shot
Eddie
Click to expand...
Click to collapse
Hi Eddie, I would have agreed with you but the thing is that doing a factory reset resolved the problem for me once, then it eventually appeared again, so this indicates that it is a software issue! No?
iceepyon said:
I think that maybe the case too. Or you could take a handheld vacuum cleaner to it with the crevious attachment to suck out any dust or debrie that maybe stuck in the speaker grill
Click to expand...
Click to collapse
But then how did the factory reset fix the problem for me once? I am sure it has something to do with software. Can you think of anything that I should try to fix it supposing it's a software issue (other than a factory reset of course) thanks.
Hmm seeing that you have corrected the issue in the past by doing the factory reset it is possibly a software issue..
Possibly try a reflash using odin?
It won't break your warranty unless you have rooted ij the past..
If that fails take a trip to samsung get it repaired under warranty
All.the best eddie
hi, go to service menu by dialing *#0#*, and test speaker there. this will confirm whether it is hardware or software.
Braggster said:
Hmm seeing that you have corrected the issue in the past by doing the factory reset it is possibly a software issue..
Possibly try a reflash using odin?
It won't break your warranty unless you have rooted ij the past..
If that fails take a trip to samsung get it repaired under warranty
All.the best eddie
Click to expand...
Click to collapse
Hey Eddie thanks for the odin suggestion, I tried it and finally realized that I was just being too stubborn to admit that my phone has a hardware issue. Turns out the audio never got better after a reset, it just felt a bit different as I wanted to be it that way.
Anyways time to admit the hard truth it is a hardware issue and I think won't get it repaired, both speakers now get as loud as an S8 which by any means is not a the best speaker out there, but it gets the job done, thanks for time, Abdul Wahab.
wahab96 said:
Hi Eddie, I would have agreed with you but the thing is that doing a factory reset resolved the problem for me once, then it eventually appeared again, so this indicates that it is a software issue! No?
Click to expand...
Click to collapse
I had the very same problem. After the update. Same phone Other than the phone heating up and taking really long to charge, the speaker output dropped then got flakey. And finally stopped working. All this happened after the update.
Did a reset. Even took it to the service center and let them re-load the s/w.
Nothing helped. In the end both speakers, both mics, and ear jack will stop working.
I traced the problem down to one of two ICs one is the Max98512 or the 9896B.
If your out of warranty they will want to charge you 28,000 + for a new motherboard.
They looked really hard for physical damage and water damage. But my phone is immaculate.
From the showroom got a world-class case and screen protector.
Not a scratch they could find. I don't even take my phone off my desk. Kids actually nobody is allowed to even touch it.
At first I thought it was something I did. But as you research update problems you will see many issues from failing audio to failing displays.
The local small-time repair shop service guys will say we can fix it. But they pull a con. They just reball the audio IC and hit it up with heat. There is a chance that it will start working but the repair will not last.
Last option is to put the chips on Ali express and replace them yourself. Which is what I will do if Samsung Shafts me.
I have e-mailed the Service head of Samsung to resolve the problem.
My logic is that a flag ship should last 2 years at least.
If they shaft me on this Samsung have lost a loyal customer from Note 4 days.
You could get lucky doing things like cleaning the ear phones, the cache etc.
wahab96 said:
Anyways time to admit the hard truth it is a hardware issue and I think won't get it repaired, Abdul Wahab.
Click to expand...
Click to collapse
Are you saying you fixed it or you do not plan to fix it. Was the issue ?.