I recently traded my note 3 for a m8 hk edition. Service is horrible at my house in southwest baltimore county. But the weird thing is if you walk 4 blocks up to the main road service is fine. My note 3 and my fiances s4 connect to the airrave fine. We get all of our calls and text. Now this m8 will connect to the airrave and make calls but i cant send or recieve messages. If i disconnect it from the airrave it litetally wont call out but then i can get messages. Sprint wants me to take it to a tech but i already installed a zagg screen protector so if they replace it im out $20. Also ill have to pay the $30 deductible. Does anyone know what i could do to fix this. I was gona trade it for a note 3 but i really like this phone and wanna get it working
Call Sprint. They need to re-provision the Airave for the new phone.
Bikegeek said:
Call Sprint. They need to re-provision the Airave for the new phone.
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I asked the tech over the phone and he said that wont work thats its gotta be the phone. I had the same issue with my g2 but i think my original htc one connected fine. All my samsung phones connect fine. I migh call and try a different tech
Sent from my SPH-D710 using XDA Free mobile app
I went through this 2 weeks ago with my M8. Sprint tech said the Airave was holding the M7 info and he had to re-provision it.
Moved to Q&A
Related
This is more of a service/sprint question I think. I just pre-ordered the HTC one with a new contract. I had them port my number from my current T-Mobile account. I will supposedly get the phone on the 19th or close to it. Anyone know when exactly my current T-Mobile phone will stop working and when my service start date might be?
Sent from my HTC Sensation 4G using Tapatalk 2
if it's anything like at&t, sprint will handle everything for you. they start the porting process a few days before you get the phone so once you receive your new phone and activate it, the number will start working. last time i ported a number, it took around an hour for the new phone to start working and the old line automatically stopped working.
Yeah I knew they take care of cancelling the old service. Im just wondering if.my T-Mobile service will be cancelled before I receive my sprint phone. Then I'd have to go phone-less for a time.
Sent from my HTC Sensation 4G using Tapatalk 2
bjones72751 said:
Yeah I knew they take care of cancelling the old service. Im just wondering if.my T-Mobile service will be cancelled before I receive my sprint phone. Then I'd have to go phone-less for a time.
Sent from my HTC Sensation 4G using Tapatalk 2
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Your existing phone will be fine until you activate the new One.
So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.
T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.
thunder2132 said:
So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.
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Why did they want you to switch from ATT? Were you using heavy data? If they are proactively pushing people to TMo I'll take my business direct. MVNO not worth it.
Sent from my Nexus 4 using Tapatalk 2
kzoodroid said:
T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.
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Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
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I work in Three Rivers and barely got a signal outside with T-Mo and nothing indoors. In fact the entire drive down 131 from Kalamazoo I would get no signal. AT&T is Edge2 down here but at least I get a good signal and can use the phone most of the time. In Sturgis I doubt you would get any signal as you're too far away from I-80. I had T-Mo for 2 years, 2003-2005 and drove to Virginia every other month. Only had a signal on major interstates and once I got off had no service. I figured after 10 years their service should have gotten better but after 2 weeks on the $30 plan I gave up.
Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
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I never did head very far south. I had the $30 t mobile plan for about 20 days before getting my ST SIM, the most traveling I did was up to Lansing. The signal in Lansing was a bit spotty, but good voice coverage.
I think that they were pushing it because I had asked a question about it earlier. I asked if getting a t mobile SIM would allow me to roam on at&t service if I went to a 0 service area. They told me that it wouldn't, but that I could easily switch between them if I wanted.
I have been happy with St att here in Sturgis and northern Indiana by Middlebury and Elkhart areas. Three rivers does have slow speeds. I guess I won't bother with getting another similar card then.
Sent from my Nexus 4 using xda premium
I'm not sure if I'm in the right section for this or not but anyways, I have an HTC One from Sprint and I stopped paying the bill. (I'm aware this is bad for your credit.) I'm wondering if it's possible to switch it over to MetroPCS or some other prepaid carrier. If there is any way to do so I would really appreciate the feedback.
I think you're SOL until you square up with Sprint.
Sent from my Nexus 7 using XDA Premium 4 mobile app
I believe they "deactivate" your phone once you stop paying the bill, sorry bud, I think he is right, your pretty much SOL on that one
Sent from my One using Tapatalk 4
Read my reply to your other post.....
Pay your bill
1. Decide which prepaid is best for you...example boost unlimited or metro pcs see which has better coverage in your area..
2.Find out who can do the flash for you call around several places see whos most experienced
3.Get a donar phone once you decided on a carrier boost/incognito metro/??? with the account on the phone.
4.Get your phone flashed
5.save money..
pay your bill or you wont have any phone service....!!!
Flash it to Page Plus, Its verizon towers and coverage without the crazy bill, I have a full guide here:
http://forum.xda-developers.com/showthread.php?t=2601943
Ok,
So I've searched through this entire QA section and have yet to find a thread related to my question so I'm going to ask.
I recently (as in like monday 05/05/14) updated to KitKat on my Sprint Flex and noticed that my LTE wont kick on...I update my profile and PRL and it will kick on for a split second go grey (gray?) and then go back to 3G. I'm curious, has anyone else encountered this issue or could this be a simple single issue I'm the only on experiencing?
mind you, YES I do live in an LTE enabled area (no Spark ) and my old HTC EVO 4G LTE gets service just fine as does my wife's EVO LTE but my Flex just wont kick it on anymore. I even tried resetting the radio with no luck. If anyone can point me in the right direction, I would be very appreciative!
Other than this little hiccup, along with the KB issue, this phone is saweet!
How was your service before the kit kat update? FYI you should head over to the S4GRU forums. You will find better sprint support there. Its not a corporate sprint site, its a community of sprint customers that have lots of knowledge of the network.
Sent from my Nexus 5 using Tapatalk
I'm convinced that Sprint doesn't want people on their LTE network. They recently started throttling their unlimited customers data once they use over 5Gb. I used a Sprint phone for a short period of time before our company switched to AT&T, and that phone would disconnect from the tower it was using whenever the phone would go idle. I would try to use the internet and it would say "no connection", but the second I made a phone call on it the connection would re-establish. It's all very strange.
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
bbobarino said:
Sprint blows and tmobile pays eta jus stating fact
Sent from my LG-D959 using Tapatalk
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I left Sprint last year for identical reasons. As T-Mobile was the only other carrier to offer unlimited data without hidden throttle points. I had to pay the eta but it was well worth it. Sprint may be better out in the sticks because they have roaming agreements with Verizon but if you live in an urban area you will be ok.
My 4G LTE was badass before the update to KK. I'm very familiar with S4GRU forums. My service has always been great with Sprint, so that's not the issue, I was simply curious if this is simply an isolated incident or if this is becoming a known issue..I'm content with Sprint. I'll have to look at the other forums to see if I'm the only one having issues..
Sent from my LG-LS995 using XDA Premium 4 mobile app
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
Nybs31 said:
I had an issue when at my home recently with service. Since the g flex will not connect to data when on a phone call, i noticed that my service would go to nothing or 1 bar. I contacted sprint, and they told me that the 3g portion of the tower was out that i connect to when at home. They said it would be fixed by the end of the day. My advice is to contact sprint. Maybe they can shed some light on the subject. Try to contact them through the chat on the website. They seem more knowledgeable on there.
Sent from my LG-LS995 using Tapatalk
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There is only one cell radio on the newer phones so no SVDO/SVLTE no voice/data. Wifi is separate so wifi data will still work.
Sent from my iPad using Tapatalk
OK.
so after I posted this thread i started checking the towers around me and found out i was not the only person reporting issues about this. apparently sprint is secretly updating the towers in Amarillo for spark. this didnt come from some idiot rep at the call center either, this i found out on my own. I verified it this morning and some areas in town my little sun lights up and my speeds are ranging from 15-25mb/s depending on the area of town im in.
I also got a phone call from a friend of mine in Austin because his iFag 5s wasnt able to connect to the interwebs even though he showed LTE to be active. they appear to be updating towers continuously in certina areas. thanks for the info on some of ya'lls part! i guess i just wasnt patient enough and jumped to the conclusion of KK breakin something in my phone.
Need to know if the problem is with the phone or provider.
My husband went back to Sprint due to lack of coverage & these service issues.
We still have the same problems. Almost every time he calls me, regardless of where he is, the call does not go through. It rings a few times and then just drops or goes to voicemail, never ringing on my end or showing a missed call. On the 2nd or 3rd try it goes through and I get his call. Now this also happens when I call him. There are also many times when we connect but one of us cannot hear the other.
I am mainly at home, while he travels the U.S. as a truck driver. Tmobile did provide me with some type of signal booster for the house, but it doesn't seem to have really done anything to help with these issues.
We now are paying for 2 plans and for 3 Note 4 phones through Tmobile. This is hurting us both emotionally & financially. My husband hates to call me and our 10 calls a day has become much less & when we talk he is already upset having had to call me 2 or 3 times to get through.
At this point he wants me to join him on Sprint, but we are already paying more than when we left Sprint & we are by no means rich.... The worse thing is We are paying for 3 Note 4 phones that cannot be used with Sprint. I had to downgrade him to a Note 3. Worse I sold our Sprint Note phones when we moved to Tmobile. This is just such a nightmare.
I have to find a way to fix the issue or I will have to go buy another phone & go to Sprint & continue paying for Tmobile until all 3 phones are paid for
I had similar problems, you can try to turn off VoLTE, voice over LTE. What number has your signal transmit booster? How many bars has the receiver booster? How many bars you have without the booster?
Edit: Welcome to XDA!
wow that sucks... ive experienced similar issues. im pretty sure its a service problem. i cant imagine 3 different phones have the same problem but then again im in that exact situation. ( all 3 note 4s have the same issue). try putting you sim in an old phone and see if it clears up. try to isolate the problem to either the phone or service.
masterofenergy said:
Need to know if the problem is with the phone or provider.
My husband went back to Sprint due to lack of coverage & these service issues.
We still have the same problems. Almost every time he calls me, regardless of where he is, the call does not go through. It rings a few times and then just drops or goes to voicemail, never ringing on my end or showing a missed call. On the 2nd or 3rd try it goes through and I get his call. Now this also happens when I call him. There are also many times when we connect but one of us cannot hear the other.
I am mainly at home, while he travels the U.S. as a truck driver. Tmobile did provide me with some type of signal booster for the house, but it doesn't seem to have really done anything to help with these issues.
We now are paying for 2 plans and for 3 Note 4 phones through Tmobile. This is hurting us both emotionally & financially. My husband hates to call me and our 10 calls a day has become much less & when we talk he is already upset having had to call me 2 or 3 times to get through.
At this point he wants me to join him on Sprint, but we are already paying more than when we left Sprint & we are by no means rich.... The worse thing is We are paying for 3 Note 4 phones that cannot be used with Sprint. I had to downgrade him to a Note 3. Worse I sold our Sprint Note phones when we moved to Tmobile. This is just such a nightmare.
I have to find a way to fix the issue or I will have to go buy another phone & go to Sprint & continue paying for Tmobile until all 3 phones are paid for
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Well first it might be ur phone. If ur signal is not strong at home tell Tmobile and u will get a booster for your house. Also have them refresh u on network. On his end if he a truck driver T-Mobile nor any carrier covers all of the USA. You gonna have dead spots while driving thru ghost towns. If he is in major city then he should be good. No phone works every place. I have had them all and while traveling Verizon was the best but my ass bleed paying 400-700 a month for my phones as data was a killer. Now I don't travel as much and Tmobile has been great.
BAD ASS NOTE 4
Thanks for replys... it was a defective phone!
I cannot believe after over 6 months with the same problem no one at T Mobile ever suggested it was the phone. in the very beginning they did replace the SIM cards our phones but it did not fix the problem. after giving it a lot of thought I realize that my phone was the common denominator in the problem. I put my sim card in our backup note 4 phone that my husband is obviously no longer using since he went to sprint. All weekend my service was fine. my husband was able to call me and get through and I was able to call him and get through every time. T Mobile is going to send me a replacement. Very happy that it wasn't the service and that I'm not going to have to switch to sprint which would have been a severe financial hardship for us. thank you to those who replied trying to help me with this issue. Much appreciated
masterofenergy said:
I cannot believe after over 6 months with the same problem no one at T Mobile ever suggested it was the phone. in the very beginning they did replace the SIM cards our phones but it did not fix the problem. after giving it a lot of thought I realize that my phone was the common denominator in the problem. I put my sim card in our backup note 4 phone that my husband is obviously no longer using since he went to sprint. All weekend my service was fine. my husband was able to call me and get through and I was able to call him and get through every time. T Mobile is going to send me a replacement. Very happy that it wasn't the service and that I'm not going to have to switch to sprint which would have been a severe financial hardship for us. thank you to those who replied trying to help me with this issue. Much appreciated
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Personally I feel sprint sucks lol. Glad u found issue
BAD ASS NOTE 4