[Q] Touch does not work but S Pen does - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

As weird as it sounds, touch screen does not work but the S Pen does. I know the obvious reaction would be that the digitizer is bad BUT, I took the motherboard out of my other Note 3 and placed in this phone and the digitizer functions just as it should. It is as if there is something wrong with the motherboard but I'd like to see if it is fixable or if anyone else has had this issue. Any suggestions on how to correct this without getting a new motherboard? Any help is appreciated. Thanks.
Current OS: MJ5 4.3

That happened to me twice. Once a week after opening it, and a factory restore fixed it. It happened again about 6 months later, and I had to send it back.

It could be anything from a bad chip on the motherboard flaking out once in a while to a bad connection on one of the pins on the screen cable. A dirty pin is fixable most of the time, a bad chip isn't.
(The S-Pen has nothing to do with the digitizer - it doesn't press on the digitizer, it interacts with a magnetic field the phone produces yjat runs about half an inch above the screen [see how high you can lift the pen before you lose the "pen cursor"]. The pen will work even if the digitizer is shot. On the other side, if the magnetic field or associated circuitry is bad, the pen won't work even though the digitizer does.)

Related

LCD Touchscreen or not touchscreen

I've just replaced the LCD display on my kaiser and it works fine as a display, but the touch function doesn't work at all. The part numbers are the same (60H00091-00M) and so is the type number (TD028TTEB3).
I don't think I have damaged anything in assembly or disassembly - using instructions from this forum. The screen was new and the old one worked before being dinkled with a key in my pocket.
Is there anything I may have missed, easy to damage or misalign etc which I can check before hunting for a new screen or phone?
Thanks,
You need a digitizer too. Most ebay shops only sell a replacement lcd screens without that part (if you got it from there). So if yours didnt say it had a digitizer on it/with it, you won't have any touch input. The part number might match a good copy from China or whatever, but might not be an original screen.
Thanks for the reply.
This screen was brand new and did have the digitiser, but I'm guessing it was second or reject stock.
The ribbon cable connection from the digitiser to the screen had been re-soldered badly and one leg was shorted to the frame. I've resoldered this and the screen is now working properly again.

HD2 Repair

Hey guys,
The USB port of my HD2 broke off and I was forced to replace the motherboard. When I assembled the HD2 again, I could immediately see that there was something wrong with my screen. The screen couldn't display full color (only bright red/orange/white/dark green/cyan accents). Also, the 'hang-up button isn't responding anymore after I replaced the motherboard (and flexcable).
What happened? Is there something wrong with the lcd display or did something go wrong when I (dis)assembled the phone? I took the motherboard and the flexcable from another HD2 that had a broken display.
Thanks in advance.
bilaba70 said:
Hey guys,
The USB port of my HD2 broke off and I was forced to replace the motherboard. When I assembled the HD2 again, I could immediately see that there was something wrong with my screen. The screen couldn't display full color (only bright red/orange/white/dark green/cyan accents). Also, the 'hang-up button isn't responding anymore after I replaced the motherboard (and flexcable).
What happened? Is there something wrong with the lcd display or did something go wrong when I (dis)assembled the phone? I took the motherboard and the flexcable from another HD2 that had a broken display.
Thanks in advance.
Click to expand...
Click to collapse
So you completely voided your warranty through HTC and tried to fix the device yourself, then screwed it up. I'd still say send it to HTC and ask for a repair. I don't know if they'll do it or not, unless you used official parts. I know they do out-of-warranty repairs, but they'll charge you.....
Yep you screwed up the repair, those ribbon cables need a delicate touch & any handfisted moment ends up with what you have got now ...
Another careful strip & inspection of all ribbon connectors is needed ...
I bought it as a second-hand phone. The guy didn't give me a reseat and the HD2 was flashed a WP7 ROM.
For the button problem, how are you turning your phone on without that button? do you hear/feel it click when you press it? If not its just misaligned.the buttons are on a flex ribbon cable with two holes on each side. it fits on the plastic middle frame of the phone which has two small spikes coming out of it... it has to be perfectly placed for your buttons to actually click..
if the flex ribbon is broken however you can buy one off ebay for arround 10$ any will do, mine is not original works fine..
for the screen you could have messed up the lcd, did you separate from the glass-digitizer? if you did you probably screwed it up.. its not a easy thing to do.. also was not necessary for your repairs
the connection to the motherboard might not be all the in and clipped which might cause your problem... (being that two of the little pins provide voltage and ground while all the others provide data information if one of those pins is not in all the way a piece of data might not be displaying for example a color. Never seen that happen its theoretically possible thou)
well I have only opened my phone 3 times and dont claim to be a expert.. but this is my take on it... Good luck!
@pablow Thanks for the detailed response.
The HD2 is only turned on, after I place the battery. Otherwhise it won't start.
I hear a click on the (broken) 'off' button, everytime I press it. I also noticed that the inside of not all of the 'spikes' are empty. I can see a bit of the flexcable in the spike of the broken 'off' button. The spike of the (working) 'call' button is empty.
I think that the flexcable hasn't been connected securely to the motherboard. I'll try connecting everything again tonight.
not that it makes much difference but HTC wouldn't of fixed it through warranty because of usb damage anyway
I thought so, thanks for the heads-up anyways.
[Solved] Display is fixed
Update:
I disassembled the HD2 and reconnected everything (from coax to flexcable). Fortunately it worked! The display is how it should be.
I have another problem now. All of the buttons don't work now, exept for the dial button. Do these buttons break so fast? It's annoying as fuark, because I have to disassemble it another time in the future to fix the buttons.
I also couldn't re-attach the volume control tab when assembling the HD2.

[Q] Repairing/assembling G1 -> broken volume rocker and touch panel

Well, I fixed my old broken G1 with new screen, touchscreen panel, case and keyboard.
Now I have 2 issue:
1) Sometimes my touchscreen goes grazy!! If I use the touch test application I see that sometimes when I touch the screen in an area there is another virtual touch in another zone of the screen. I read that it can depend from the current source when I charge the phone.. but I'm going crazy!! I opened my phone 10 times (I thought there was a problem in the cable that link TouchPanel to LCDPanel, because when I lock the cable with the clip it tends anyway to go out from the connector, now I put some scotch tape to fix but the problem is here.. so I think is another problem).
2) My volume rocker doesn't work!!
I bought 2 new keyboard to fix this problem, but no one of that fixed the problem. I thought the first new keyboard had volume keys broken, so I bought another one, but the problem persists!!
Now the Touch problem rarely happens, but the volume rocker is completely unusable..
Someone have experience about G1 assembling/repairing ?
Thanks and sorry for bad english
if you have put in multiple keypads have the same issue i would assume that it is the connection going to the motherboard. just a guess there but its either that or you have had a bunch of faulty keyboards.
only other thing would be a software problem
does the keypad work in recovery (let you go up down throughout the list) ?
as for the touch screen, probably need a new digitizer or flex cable, both are cheap and it sounds like you have the knowhow to replace them.
Ok, but digitizer is new!! screen also is new, and I have bought a total of 4 flex cable because I see that they are fragile (I broke the first I bought).
I tried to change flex cable but the problem remain the same.
The only thing that can be damaged is the LCD cable that links to the flex cable: it has a small cut where the cable have a curve, but the cut don't reaches the contacts (the cable is transparent). I also use some glue and scotch tape to mantein lock the cable.
The digitizer cable is connected to the LCD cable, and then they go to the flex cable that connect them to the motherboard.
The strange thing is that seems a software issue, because if I turn off and than turn on the screen, the problem is fixed for some seconds, minutes and sometimes hours...
Another strange thing is the possibility to control the screen with some metal objects from the moment that the virtual touch problem appear (I can control the screen also without touch it, with hand and piece of metal)
video:
have you tried a factory reset if you think it may be a software issue? if that dosent work you can try install a whole new rom.
really it sounds like it isnt the hardware since you appear to know what youre doing. i have a had a few phones that had screen (digitizer) issues and a new rom flashed cured it just fine
since you dont mind putting a few dollars into it, and your familiar with the inside, you can always try to pick up a cheap motherboard or spare phone from ebay or what have you, then swap the motherboard and you could then hopefully find out if it is the hardware or software
nagash91 said:
Another strange thing is the possibility to control the screen with some metal objects from the moment that the virtual touch problem appear (I can control the screen also without touch it, with hand and piece of metal)
Click to expand...
Click to collapse
Huh sounds like you got a cheap digitizer than. Most good digitizers use heat to touch. If it's literally touch, then sounds like its a fake/meh digitizer. i hate the digitizers that aren't heat, but press. I see them all the time in those first samsuck touchscreen phones. And they usually die in a bit. I had a Samsung behold with a screwed up digitizer
demkantor said:
have you tried a factory reset if you think it may be a software issue? if that dosent work you can try install a whole new rom.
Click to expand...
Click to collapse
Yes I flashed 3 or 4 roms after a wipe (I tried also super-wipe.zip), but the problem is here..
The digitizer works well some times, but sometimes get crazy (you can see in the video).
I don't that my new digitizer is fake, but I really don't know!
BTW I'm trying to repair my phone for fun (now I have desire z) and because I am fascinated by my old G1.
PS:
I see another strange issue--
If I touch the screen when the phone is on a table the screen digitizer is not very sensitive and can't take input from fingertips.
If I touch the screen when the phone is in my other hand, the screen digitizer is a lot more sensitive and it take input from fingertips.
My impression is that there is an electric field or something similar that disturbs the digitizer, and when I take the phone in my hand I discharge that field to ground. Also when I turn off the screen, seems that the electric field discharge so when I turn on the screen is ok, but after some seconds the field returns to disturbs the screen.
I really don't know, but is the impression that I have.. something that is not shielded.
Now I'll try to use my phone in airplain mode.
Thanks guys, I'm happy to see that this forum is still very active

Phone possibly damaged during repair. Screen shows pixel noise.

Hello,
So I broke my screen on my HTC One and decided to repair, having done so before on previous phones I didn't think it would be a problem. Unfortunately upon installing the new screen all I got was a coloured and white pixel noise. Thinking it was a faulty screen I returned it to the supplier and sent off for a new one from a different seller. The new one has exactly the same issue however so now I think I have to conclude it is some sort of hardware issue, possibly caused by static during repair or something along those lines.
The bugger is that there were no issues with the repair itself, it was taken apart carefully and none of the cables damaged, wiggling or otherwise removing and replacing the ribbon cables that are responsible for the LCD has no effect on the noise pattern at all, it remains constant.
I can tell the ROM is running beneath the surface as it has the feature to turn on the flashlight with a long hold power press, and this still works. So the issue is purely with the processing of the image sent to the LCD.
I am unable to test the original LCD as the original cracks cause it to get too badly damaged to work during the original repair.
So I'm basically wondering if there is anything I can do to try and fix this, is there a part I can replace that deals with the LCD image or anything like that? I have a distinct feeling the phone is buggered, but it would be foolish not to ask the community here before sending it to the grave.
I have just discovered a damaged part on the circuit board just behind where the ribbon cable attaches to the mainboard. It is one of the very tiny little black squares, there is a row of 5 and one had a corner that looked damaged and came away when lightly scraped with a tool.
I think this must be the source of the problem, and I would guess means a new mainboard.

Problem after screen replacement

I've got a replacement screen that my friend had in his house. Mine was broken (both the display and the digitizer, the latter was acting very weird). I did the replacement myself, and when I was finally done, I noticed something. The Touch Screen wasn't working (I could see the image but no input was recognized). I tried opening it and checking every single cable to see if there was anything wrong, but there was nothing looking broken or out of place. When I was going to test it, I noticed another very weird thing. It actually works if I keep the back of the phone off (not the back interchangable cover, I mean the back of the phone that is screwed in place). The problem is that this phone has a very annoying design that makes it so the Wi-Fi, Speakers, Camera and some other stuff don't function well with the back plate off, speacially the Wi-Fi.
I trully have no idea what is happening or what is causing the problem with the touch screen, and have no idea why the back plate makes the screen act funny. Can someone please help me figure this out?
Perhaps something in the digitizer's flex cable is shorting with the back panel. Try putting a layer of electrical tape between the flex cable and the back panel.

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