Hi everybody,
My Xperia ZR's ear speakers have stopped working. i verified the same using the Xperia diagnostics tool. The problem has surfaced after the 4.4.2 update. They seem to suddenly start working when I am fiddling around connecting my Bluetooth earphones. This has happened 2-3 times. Then they soon stop working. This makes me think that this is a software issue and not a hardware .problem
I'd appreciate any help with this.
Thanks,
Amit
iamitp said:
Hi everybody,
My Xperia ZR's ear speakers have stopped working. i verified the same using the Xperia diagnostics tool. The problem has surfaced after the 4.4.2 update. They seem to suddenly start working when I am fiddling around connecting my Bluetooth earphones. This has happened 2-3 times. Then they soon stop working. This makes me think that this is a software issue and not a hardware .problem
I'd appreciate any help with this.
Thanks,
Amit
Click to expand...
Click to collapse
Had the same issue here , gave the phone to service center and they replaced the phone.
Try flashing a 4.3 rom.
A friend had the same problem, and it was solved flashing a 4.3 rom.
Hope it helps
Thanks for your responses
Seems like I'll have to make a trip to the Service center. If all else fails, I'll flash a 4.3 ROM
Thanks!
Related
Hi everyone. I recently bought samsung galaxy mini 2 and i have a problem with the wired headset.
Specificaly, sometimes, the buttons just not work. I am aware of the screen off bug, and i'm not talking abut that. I mean, i plug my headphones in, and buttons work. Then maybe after a while they will stop working, with screen on, although i can listen to music. Sometimes, plugging them out and then in again fixes the problem, sometimes not. The thing is that i do not know if this is hardware or software problem...
Also i should mention that this happens with 2 different headsets, so it is not a headset problem.
Could anyone help? Android version is 2.3.6, the stock ROM, unrooted.
So there is noone having any similar problem? Please, someone!
bleached said:
Hi everyone. I recently bought samsung galaxy mini 2 and i have a problem with the wired headset.
Specificaly, sometimes, the buttons just not work. I am aware of the screen off bug, and i'm not talking abut that. I mean, i plug my headphones in, and buttons work. Then maybe after a while they will stop working, with screen on, although i can listen to music. Sometimes, plugging them out and then in again fixes the problem, sometimes not. The thing is that i do not know if this is hardware or software problem...
Also i should mention that this happens with 2 different headsets, so it is not a headset problem.
Could anyone help? Android version is 2.3.6, the stock ROM, unrooted.
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Click to collapse
why did you not send it back to the store? still have warranty right?
Mamato Z said:
why did you not send it back to the store? still have warranty right?
Click to expand...
Click to collapse
I have warranty of course, but if it is software related i don't think that senting it back will make any difference.
That's why i'm asking here to see if there are other people with the same problem..
I finally figured out that it is a software related problem.. In case anyone has the same question in the future... Don't know what causes it or how to solve this, just that it is software related..
Fixed
Latest android update by samsung has fixed this problem..
latest !! what update ?
Sorry for misleading post. There was an update around February I think, mostly bug-fixes, still android 2.3.6. However I had changed to custom rom and I didn't test that update to see if the problem was fixed. Recently I flashed stock again and found out that it was fixed.
The update I'm talking about took place in February and is NOT android 4.1.2.
I recognized it the first time when I overslept the first time, because there was no alarm-noise. Later this afternoon, the microphone refused to work. I reinstalled the Sony ROM 4.2.2, because I hoped, that the issue was caused by a software. But I was wrong.
The ear-speaker is still working. Does anybody have same experience? The Phone saw water but a few days ago. Don't know what to do actually.
Beniroquai said:
I recognized it the first time when I overslept the first time, because there was no alarm-noise. Later this afternoon, the microphone refused to work. I reinstalled the Sony ROM 4.2.2, because I hoped, that the issue was caused by a software. But I was wrong.
The ear-speaker is still working. Does anybody have same experience? The Phone saw water but a few days ago. Don't know what to do actually.
Click to expand...
Click to collapse
you can check your local service
Well. Yesterday I got a new Xperia from my service provider (I guess its new, because the indicators are white again)..BUT the microphone and speaker don't work. I just put the backup from my pc back on the Xperia.. But no chance to get it back to work. Any idea?? Wired..
Beniroquai said:
Well. Yesterday I got a new Xperia from my service provider (I guess its new, because the indicators are white again)..BUT the microphone and speaker don't work. I just put the backup from my pc back on the Xperia.. But no chance to get it back to work. Any idea?? Wired..
Click to expand...
Click to collapse
Hey, I know this an old thread, but I just ran into something very similar myself. Did you ever get your problems fixed? I just made a post about it in the Droid Ultra forums (link below). http://forum.xda-developers.com/showthread.php?p=51743758
Jumnhy said:
Hey, I know this an old thread, but I just ran into something very similar myself. Did you ever get your problems fixed? I just made a post about it in the Droid Ultra forums (link below). http://forum.xda-developers.com/showthread.php?p=51743758
Click to expand...
Click to collapse
Hi,
actually I was never able to figure out what the problem was. I thought, that they just exchanged the mainboard of my phone and left the mic (probably with electronics/amplifier/stuff) as is. So I got a new phone, but with old problems. Actually, right now it's working just fine. Don't think that it was caused by software though, becuase even in sony support mode there was no audio recordable by the microphone and no sound as well.. Sorry dude.
Beniroquai said:
Hi,
actually I was never able to figure out what the problem was. I thought, that they just exchanged the mainboard of my phone and left the mic (probably with electronics/amplifier/stuff) as is. So I got a new phone, but with old problems. Actually, right now it's working just fine. Don't think that it was caused by software though, becuase even in sony support mode there was no audio recordable by the microphone and no sound as well.. Sorry dude.
Click to expand...
Click to collapse
Thanks for the update anyhow, man! Guess I'll keep looking.
So a couple of days ago, I noticed that my car wasn't reading my phone anymore via bluetooth. I thought it may be a car issue so I checked with my girlfriend's HTC one and its working perfectly. Flashed the os through the Sony pc companion repair option, the ftf that I had made as well as factory reset but nothing seems to fix the Bluetooth. It works sporadically.
I also noticed that my sound system was also not detecting on my phone. So I took it to the Sony service place. They reflashed the os and tested it and it was working. I came home and paired it with my sound dock (which is a sony) and it worked for about half a song after which it stopped working. This is frustrating. Is this a hardware or software issue?
Sent from my C5502 using Tapatalk 2
Same problem too.
All bluetooth devices can't connect to my Xperia zr, even search it.
This occured after I update my ZR to 4.22. At first it might be software problem, I thought, so I flashed back to 4.12.
But still the same...
Suddenly, after half an our, my SBH20 can connect to my phone, I was so happy that the problem finally solved.
So I start to reinstall my favorite games from googleplay... Than, the bluetooth die again.
Maybe is both software and hardware problem?
Doesn't sound good at all. I will test mine and check.
Sent from my C5503 using xda app-developers app
I'm happy with that the Xperia A finally works well with my Jawbone Era, my GNexus keeps stop pass calls/sounds to my Era.
I'm fine in stock ROM 4.1.2
Unfortunately I'm facing the same issues here.
I searched around and the "Bluetooth Problem" affects other phones as well with similar symptoms, so it's most likely the software that's giving problems. There were varying success with setting the visibility to never timeout. I tried that and it worked for a short while, sadly now Bluetooth is MIA again...
The problem with this problem is that it's hard to nail down the root cause or reproduce consistently, so workable solutions are hard to find. There's an app on the Play store that claims to fix Bluetooth problems but it requires rooting, so I couldn't try it out.
Hmms looks like updating to 4.2.2 doesn't solve the problem for some of you... less rush for me to upgrade then.
Yeah, I also tried one factory reset on the phone, putting it in/out of flight mode, turning the phone on/off, and even toggling Bluetooth quickly trying to "jump-start" the underlying processes. The only change I noticed was when I was attempting the last option, I could briefly see the phone trying to disconnect from my car's Bluetooth, so it looked like something might have worked. For now, I'm just trying to live with the inconvenience every weekend when I drive.
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
GavinLiu said:
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
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Click to collapse
Nope. No solution here. Will just have to go visit the service center again on Saturday. Need to find a phone with a micro sim to use while Sony tries to fix this problem. I doubt it is software related. Probably a hardware issue.
Sent from my C5502 using Tapatalk 2
blue_quartz said:
The problem with this problem is that it's hard to nail down the root cause or reproduce consistently, so workable solutions are hard to find. There's an app on the Play store that claims to fix Bluetooth problems but it requires rooting, so I couldn't try it .
Click to expand...
Click to collapse
The app didn't fix anything. Which is why I think it's a hardware problem. If it was software related, it would have come up earlier given that I used the phone for 3 months with no issues.
Sent from my C5502 using Tapatalk 2
djpeesh said:
The app didn't fix anything. Which is why I think it's a hardware problem. If it was software related, it would have come up earlier given that I used the phone for 3 months with no issues.
Sent from my C5502 using Tapatalk 2
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Click to collapse
That's too bad...
I sent my ZR to service center yesterday,and they called me a few minutes ago.
The engineer said that" Your phone is fine here and I return it back to the center, did you forget to turn on your bluetooth setting?"
Umm...what the...
I believe that he didn't do anything about "testing".
Maybe tomorrow I'll go to service center and check, hope it do recovered...
GavinLiu said:
I just find that my wifi will be disconnected by power saving mode and it won't back to work when I switch power saving mode off. Unless I have to disable all power saving mode and reboot. Would you please give it a try to switch power saving off and reboot the phone see if there's any help to the Bluetooth issue. I do only switch on power saving at night before sleep and give it a reboot every time the wifi don't work. That might be why I'm not experiencing Bluetooth issue in daytime. Could anyone can try and send some feedback please.
Sent from my SO-04E using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Didn't work for me.
djpeesh said:
Nope. No solution here. Will just have to go visit the service center again on Saturday. Need to find a phone with a micro sim to use while Sony tries to fix this problem. I doubt it is software related. Probably a hardware issue.
Sent from my C5502 using Tapatalk 2
Click to expand...
Click to collapse
Keep us posted...
I'm wondering ...
Is that SD card module or SIM card module caused this problem?
When I test my phone in service center, bluetooth was great, but after 5 minutes I set my SIM card and SD card in and reboot,it died again.
I guess the clue is between OS reflashed and SD card/SIM card, or even battery?
Guys.. still no news about the Bluetooth issue ??
have you tried Factory Reset / Re-installing software using PC Companion ? ,i want to buy this phone within week.. but i'm afraid of there hardware issues you guys facing !!
are these issues found in all Xperia ZRs
i need someone to confirm that the Bluetooth is working properly for him..
DoO37 said:
Guys.. still no news about the Bluetooth issue ??
have you tried Factory Reset / Re-installing software using PC Companion ? ,i want to buy this phone within week.. but i'm afraid of there hardware issues you guys facing !!
are these issues found in all Xperia ZRs
i need someone to confirm that the Bluetooth is working properly for him..
Click to expand...
Click to collapse
Of course, I did tried at the first time.
I send phone to service center again and will be back after 2 weeks, maybe.
Hope this time they can find the point and fix it...
Ohh wanted 2 open a thread about it, but it seems I'm not the only one it happened to him..
If anyone successfully solve the bluetooth problem plz let us know bros
Still here
N!geR -> E!ch0
franklinK said:
Of course, I did tried at the first time.
I send phone to service center again and will be back after 2 weeks, maybe.
Hope this time they can find the point and fix it...
Click to expand...
Click to collapse
I hope you got it fixed
DoO37 said:
I hope you got it fixed
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Click to collapse
Just got a replacement handset. So far it seems to be working. I've asked the service center to let me know as to what went wrong with my phone for the Bluetooth to stop working, given that after a reflash, it would work for about half an hour before conking off
djpeesh said:
Just got a replacement handset. So far it seems to be working. I've asked the service center to let me know as to what went wrong with my phone for the Bluetooth to stop working, given that after a reflash, it would work for about half an hour before conking off
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Click to collapse
Have you faced the Bluetooth issue so far again ??
DoO37 said:
Have you faced the Bluetooth issue so far again ??
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Click to collapse
I got my phone back yesterday, and it works perfectly so far.
They have no idea about how engineer fixed it, but it seems that they decomposed it and did something.
Because my warranty sticker was gone and the cover inside the battery slot is a little bit raised.
My phone is good right now, thanks guys!
yea but over at my side... Sony Singapore doesnt even wanna repair or have anything to do with phones that they didnt sell... (Yes ZR isnt sold here so I've got an export set)
so if theres any news, i'll be glad: D
Does there anyone try to check up your BT MAC address? I've met a strange thing on my GNexus. That phone from NTT too but not officially unlock network lock. the seller just flash some half done unlock tweak to it, then I found there are many NTT GNexus user have the same BT MAC as my phone does. and that cause us can't use BT trans file between GNexus and BT headset will drop link if there are two GNexus near by.
I've manually change the BT MAC to a new MAC (my old & not use BT headset's MAC) to get it fixed. If there is no clue to fix your BT issue, maybe you can try to learn how to edit your BT MAC on android.
BTW: does any of you who met the BT issue uses Xperia A SO-04E from NTT(the phone with 32GB build-in rom)? or all are 8GB international edition?
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused
How to Fix Vibrate not working
Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.
Hi guys,
In short....it's been an week since my Z3 compact D5803 lower speaker stopped working. I've tried almost everything (hard reset, cleaning data from smart connect, restarting in safe mode) but nothing happens. I was just hoping for some advice whether it is a software or hardware issue and what could be done.
Will appreciate any suggestions. Thanks in advance.
P.S. I'm currently running MM 6.0.1; 23.5.A.0.575 on NON rooted device.
nikolay.nachkov said:
Hi guys,
In short....it's been an week since my Z3 compact D5803 lower speaker stopped working. I've tried almost everything (hard reset, cleaning data from smart connect, restarting in safe mode) but nothing happens. I was just hoping for some advice whether it is a software or hardware issue and what could be done.
Will appreciate any suggestions. Thanks in advance.
P.S. I'm currently running MM 6.0.1; 23.5.A.0.575 on NON rooted device.
Click to expand...
Click to collapse
First use the service menu to test the speaker,
open the phone and type *#*#7378423#*#*
select service tests - stereo speaker right & stereo speaker left.
If the speaker is working then it's a software fault.
If it's faulty then you should try and get it fixed via Sony.
Register your Sony phone
Then call support and explain the problem with the phone.
They will get you to try repairing the phone with PC Companion, so be prepared to try this or at least say you have.
They will give you the address of a service centre to send it to, along with a repair code.
Wait 5 days for your repaired phone.
Edit: your phone will be reset to the latest build, so make sure you retrieve any important data before you send it off. Be prepared that it will be factory reset.
Thanks a lot. So I've tried what you suggested and the speaker didn't make any sound. So I'll send it for service.