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Problem with Orange branded Kaiser

Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK

alanwesty said:
Has anyone else experienced this problem.
Although the phone shows it is connected to the Orange network quite often voice calls to the phone go straight to the voicemail, it seems that the phone is taking so long to process the call that the network assumes it is switched off and then diverts the call to the voicemail. a text then arrives notifying me of a missed call. Any ideas.
Incidentally I put the sim card back in my Artemis and everything worked OK
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Click to collapse
I too, seem to experience the same issue.. :\
It only seem to occurs after a while that the phone is in "extended sleep mode" (aka press the power key).
Now I'm trying a few things, I've switch the phone to GSM only network to see if THIS might be the issue... but if someone knows anything about this I'd be more than glad to be able to fix the issue
By the way my Kaiser is unbranded, the original HTC one!

You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...

unwired4 said:
You say you get a text re missed call, as opposed to a missed call notification. That would normally mean that the network couldn't see your phone - as normal internal missed calls (ie where you didnt asnwer) wouldn't send a text but would use an internal missed call counter.
So... do you have really weak 3g signal where you are and although the device thinks its connected, it isnt really?
Or is your device faulty...
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Click to collapse
Well I can say for me that the signal is always allmost full bars.
and I get txt msg saying either I have missed a call or that I have a new voicemail msg (Those are service provided by my carrier) So it's NOT "missed call notification" by WM.

So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?

unwired4 said:
So the network can't see your device when its trying to route a call to it...
Have you tried the device on GSM only? (settings, phone, band, change it from auto to gsm) to see if its a 3g network problem?
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Click to collapse
Yeah that's what I mentionned earlier, so far it seems to be okay.
But what could cause this? The device switching between the networks?

I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe

joebongo said:
I've got it as well, but I have to say I have experienced this on the Wizard also, and that's not a 3g phone. Also had it on the Universal, and that's why I used a Tornado for a year as it didn't occur on the smartphone version of WM5.
I had high hopes of such bugs being ironed out in WM6.
I use the power key to put it in standby, as I didn't want to leave the screen using power whilst it decided to go into standby by itself. Is this extended sleep/standby that I am activating the wrong thing to do? What should we do to get it into a light sleep?
Joe
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Click to collapse
Well I dunno if it's cause by that, but this settings is located in the Power options of the setttings pannel... in the advanced tab you can tell it tu activate it or not and after how long u want it to *turn off the device* (which is what I call gently the "extended power saving")

Just spoke to Orange, apparently the 3G network went down yesterday this coincided with us getting the 3 tytn's so has probably made the problem worse. We were going to send the phone back under the 7 day return policy but have now decided to change them onto the gsm network as suggested by orange and see what happens when the 3G network re-appears.

I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!

unwired4 said:
I had the exact same problem with my Hermes on Orange about 14 months ago - just for a couple of weeks - as they were having network issues on 3g in my area.
3G masts are quite temperamental and if your local 3g provision keeps failing, they will replace them.
I haven't had any repeats of the problems for over a year.
The only annoying things about having to switch down to GSM are 1) no simultaneous data and voice, 2) slower surfing over GPRS and 3) you will get used to the massive battery life increase and switching back will hurt!
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Click to collapse
Just now I had a second round of this problem at work, and I had the same thing yesterday here. Very f***ing frustrating and since the primary function of a phone is to make calls, it's particularly ****e that it doesn't do it well.
No calls and only one out of 6 SMS's were delivered. I had to do a soft reset and then I had two voicemails and 5 unread SMS's pop up.
If the calls/SMS's were retrieved after a soft reset does this mean that it's the phone and not the transmitter? I use my phone for work and this is becoming a real problem.
I can foresee this phone being off to HTC for 'repair' getting a new unit, flogging it and going back to WM smartphone edition.

No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.

unwired4 said:
No - it sounds like a network issue.
Switch to GSM for a week. Then switch back and it should be fine.
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Click to collapse
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe

joebongo said:
Yeah, I did some searching on the subject and saw it occurred on many different WM phones, and switched it to GSM only.
It didn't fix it, and it simply wouldn't ring. I checked by calling from a colleague's phone and it displayed: 'warning active call divert on' or something like it.
I was most pissed off, as per my previous post.
When I got home, I activated (via network codes) call divert to my car phone number, then sent the cancel network code to deactivate it.
Tested via home phone and it rang. It was active (screen on) and rang withing one ring on the home phone. So I pressed the power button and tried it. Same result, imperceptibly slower if it was slower.
I work in a pre-fab unit made from corrugated steel on top of a hospital (obviously some sort of rapid office space 'solution'), and whilst I get 2 to 4 bars of 3G in there, and seeing the issues whilst on GSM only, I am totally and utterly confused as to the cause of the problem!
The Kaiser is however, on probation. For now
Cheers,
Joe
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Click to collapse
Hmmm really weird! keep us posted on your experiences

Have 4 bars of service, but can't text or call?

This morning when I woke up, I tried sending my girlfriend a text and It pops up with: "Unable to Send Message".
I have full service..
Then I tried to make a call, and it immediately ends the call, and pops up with: " Call Barring Option Enabled"
I did a battery pull and took the sim card out, put it back in, booted up the phone and still nothing. :/
Any help is appreciated.
[EDIT]
Now my messages are sending,
but I'm getting the warning message: "There is a problem connecting to the GPRS service in your registered home network."

Back up all data and do a hard rest, sounds like corrupted files.

Could be an Issue with your tower..
Have you driven around yet?
Full signal just means you have a good connection to the tower..
It does not mean there is available lines or bandwidth going out of the tower.
Many people always say, "I got 4 bars and my calls get disconnected" and don't understand that just because you have a good signal doesn't mean as you are jumping from one tower to another that you can get a free line out of that tower.

I'm thinking it might be the tower then. Because at about 7:00 I couldn't call or text. Now it's 10:00 and I can text/call.
Maybe I just need to wait until the end of the day and see if they get everything fixed.. stupid Corr Wireless.

[Q] Network Operators

Hey guys,
I live in a border city in Canada, and to avoid roaming charges whenever it automatically switches to AT&T, I have manually selected Telus.
However, my particular building has very poor reception, and every time I lose my signal, the network operation selection menu always pops up and interrupts what I am doing, and is a huge annoyance.
Is there anyway to stop the menu from popping up?
Thanks.

a_loo said:
Hey guys,
I live in a border city in Canada, and to avoid roaming charges whenever it automatically switches to AT&T, I have manually selected Telus.
However, my particular building has very poor reception, and every time I lose my signal, the network operation selection menu always pops up and interrupts what I am doing, and is a huge annoyance.
Is there anyway to stop the menu from popping up?
Thanks.
Click to expand...
Click to collapse
Might sound strange but assuming your using a Telus SIM try manually registering on AT&T. You should get an error that your SIM is not supported or something similar and then register on Telus after that error. And that should resolve it.

lampel said:
Might sound strange but assuming your using a Telus SIM try manually registering on AT&T. You should get an error that your SIM is not supported or something similar and then register on Telus after that error. And that should resolve it.
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Click to collapse
The issue I'm having is that there are dead areas in my apartment...and it picks up other carriers. Then the list of the network operators always pops up randomly, and prompts me to choose something. I am fine with it losing signal, and fine with it connecting to telus whenever it can, I just want that list to stop popping up randomly. Also, AT&T has a roaming thing with Telus, so I have to manually connect to Telus to prevent it from switching to AT&T.
It's just that darned list that keeps prompting to select a network and interrupts everything im doing.

a_loo said:
The issue I'm having is that there are dead areas in my apartment...and it picks up other carriers. Then the list of the network operators always pops up randomly, and prompts me to choose something. I am fine with it losing signal, and fine with it connecting to telus whenever it can, I just want that list to stop popping up randomly. Also, AT&T has a roaming thing with Telus, so I have to manually connect to Telus to prevent it from switching to AT&T.
It's just that darned list that keeps prompting to select a network and interrupts everything im doing.
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Click to collapse
I've had the same issue randomly with my last three phones. I understand your frustration with the pop-up. Trying to register on the wrong network (with roaming disabled) usually worked for me. Sometimes I would also power down and remove the SIM wipe the contacts and reinsert but usually the first thing worked, at least for a while.
Sent from my HTC One using Tapatalk

[Q] Need some big time help with Wifi Calling.

Hello friends,
So I bought an Optimus L90 so that I could talk to my mother who had to go abroad using the Wifi calling feature. This should be simple but it's turned into a nightmare.
I do not have access to the device which of course makes it million times harder so someone else has to do everything for me. This is gonna be painfully slow! Is there an app that could let me control the phone like remote desktop sharing only, the other way around (use PC to access a cellphone?)
So what's the problem you ask? Let me explain.
When we turn on the WiFi calling and try to make a call. The device starts using a local network which basically tells us (in the local language) that you have to use the right area code and what not. Now this doesn't make sense. Why the hell is it hoping on to a local network? If we use a local network, it's gonna cost me an arm and a leg!
So then I asked my brother to use the third option which is:
"Never use Cellular Network:All calls are made over a Wi-Fi network. If there are no available Wi-Fi networks, phone calls will not connect."
In theory this should work by all means BUT, then the phone says "To make calls you have to turn off the airplane mode". The problem here is that the freggin airplane mode is NOT on. So I asked my brother to turn it on and then turn it off to MAKE SURE that it is off. Try the whole thing again and it keeps giving the same error.
So to sum it up.
When using the Wifi Calling Preferred option. It hops on to a local network.
When using the Never use Cellular Network option, it tells us to turn off the airplane mode even though it is not ON to begin with.
What am I missing guys? What the heck am I supposed to do?
I called the T-Mobile technical support department but naturally, there are bunch of idiots who can't even begin to understand a simple problem.
You guys are my last option here. Please, someone help!

My apologies for not having seen this post sooner; otherwise I would have answered it immediately. Wi-Fi calling requires a service provider as it would still use the plan's minutes. The only difference is the signal strength. Instead of relying on the strength of the cellular tower for making the call, it uses the Wi-Fi's router strength to determine how strong a connection it will have.
The only way to make a Wi-Fi call without the use of a mobile service provider would be by using an app such as Skype or Google Voice which still cost pre-paid minutes through those services.
You could browse the app market to see if any offer free VoIP service, but it's unlikely there are any that are free, or will not require mobile service.

As the message is being received in another language, I assume there's a different SIM card in the phone. While abroad with my T-mobile card, all the messages I receive are in English. Wi-Fi calling runs through T-mobile, and I suspect it's not working because of that.
As for the other options, Xanscorp is correct. Your best bet is Skype or Google Voice/Hangouts dialer. I believe calls to the US made through Google are free, however, but it will cost a few cents per minute (varies on the country) to dial anywhere else.

Frequent Random Network Drops

I've seen a number of threads where people post about their device dropping network data connectivity, and needing a reboot to solve it.
My issue is a bit different. Occasionally (I've noticed it 3-4 times today) when I go to send a text (SMS) or to use a data enabled service like Hangouts, that my phone shows no bars at all.. not even just no data, but the bars are grey and there's a red x. I wait about 15 seconds and it reconnects, then another 10 seconds later, the data is live again.
Phone is a private sale and under 1 month old, and all the Stamina functions are off.. I do see that the "Queue background Data" is turned on, but I don't think this should effect, no?
Not sure what digits I should be looking at to know if this might be a hardware vs software issue.. build is listed as .93
Im no stranger to unlocking and flashing, but I've kept this stock cuz it's tight and I adore the battery life.
Suggestions?

sh0nuff said:
I've seen a number of threads where people post about their device dropping network data connectivity, and needing a reboot to solve it.
My issue is a bit different. Occasionally (I've noticed it 3-4 times today) when I go to send a text (SMS) or to use a data enabled service like Hangouts, that my phone shows no bars at all.. not even just no data, but the bars are grey and there's a red x. I wait about 15 seconds and it reconnects, then another 10 seconds later, the data is live again.
Phone is a private sale and under 1 month old, and all the Stamina functions are off.. I do see that the "Queue background Data" is turned on, but I don't think this should effect, no?
Not sure what digits I should be looking at to know if this might be a hardware vs software issue.. build is listed as .93
Im no stranger to unlocking and flashing, but I've kept this stock cuz it's tight and I adore the battery life.
Suggestions?
Click to expand...
Click to collapse
check in settings in network and set your network to the one you use , like gm/wcdma /lte , maybe your phone is strugling to find 3g or 4g , try it , who knows it might solve the issue , ty

Been about a month since I posted, and I'm still experiencing this issue. I often thumb my phone on and it's not connected. I don't really mind waiting for the 30 seconds or so that it takes to jump back on the network, but it often means I miss calls, and since it's my business phone, it kinda bums me out to suddenly get a VM notification of a missed call even though it never rang.
Is there some sort of utility that I can use to monitor the network activity to see how frequently it drops, and for how long? I've looked into ones on Play but they don't seem to have a history, just something that shows what data up and down is currently being reported.
Sadly the only Sony store in my city (and I think the country - Canada) has recently closed for good, so I'm not sure how to go about warranty repairs...

sh0nuff said:
Been about a month since I posted, and I'm still experiencing this issue. I often thumb my phone on and it's not connected. I don't really mind waiting for the 30 seconds or so that it takes to jump back on the network, but it often means I miss calls, and since it's my business phone, it kinda bums me out to suddenly get a VM notification of a missed call even though it never rang.
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I don't have a solution, but I can tell you that you're not alone. I've been experienced the same thing on my Z3C. I sometimes wonder if it has anything to do with the fact that the MVNO I use doesn't support 4G LTE.

kopsis said:
I don't have a solution, but I can tell you that you're not alone. I've been experienced the same thing on my Z3C. I sometimes wonder if it has anything to do with the fact that the MVNO I use doesn't support 4G LTE.
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Interesting.. Your issue isn't just data, but a complete network disconnection? Im with Fido which is an MVNO under Rogers, but I thought they supported LTE. The issue also persists even on wifi

sh0nuff said:
Interesting.. Your issue isn't just data, but a complete network disconnection? Im with Fido which is an MVNO under Rogers, but I thought they supported LTE. The issue also persists even on wifi
Click to expand...
Click to collapse
Yes, it seems to be a complete loss of the mobile connection. When I wake the phone I see gray bars and a red X on the signal strength indicator. Within seconds the phone re-acquires and the indicator goes to 2 or 3 bars. I have also seen it happen with wifi active. The frustrating part is that it doesn't seem to do it often enough to troubleshoot. I'll notice the problem maybe a couple of times a month and there's nothing obviously different about my usage patterns in those instances.

Mine does it at least a dozen times a day. I can only assume this as I frequently miss calls and at least 3-4 times a day I see it happen. =(

Same Problem
Randomly I have no connection at all but after a few seconds everything wents back to normal. Did not have this problem with T-mobile in Germany but with with O2 I have. With T-mobile I had LTE but with O2 I don't, so I guess that's the reason.

Interesting... I've disabled LTE and now have it on 3g/GSM. We'll see how it works moving forward, and I'll post again in a week. Stay tuned.

Service Providers
In the mobile network settings one can change the service provider manually. With LTE enabled my provider has three entries: LTE, 3G and 2G. Connecting two LTE fails, because my provider blocked it in my plan. Having LTE enabled, it often tries to connect to LTE I assume. I switched off LTE and set the provider manually to 3G. Maybe that helps. We'll see.

realTobbse said:
In the mobile network settings one can change the service provider manually. With LTE enabled my provider has three entries: LTE, 3G and 2G. Connecting two LTE fails, because my provider blocked it in my plan. Having LTE enabled, it often tries to connect to LTE I assume. I switched off LTE and set the provider manually to 3G. Maybe that helps. We'll see.
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Click to collapse
Interesting.. I have LTE as part of my network and plan... But once I made changes to the settings as I indicated, I no longer receive the network drops I originally experienced.. I might just be missing the alerts, but it seems fixed... #crossedfingers