Contacts disappearing and reappearing randomly - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Hi guys. I am facing an issue with my AT&T Galaxy Note 3 , ever since I updated it to Android 5.0 . After the upgrade , everything was fine for a few days. The update was taken OTA. Since the past 2-4 days , I see that the contacts on my phone would , at random times , totally disappear. My contacts are synced with my google account , so I immediately went into the sync settings and see that "sync is facing an error" specifically with the contacts.
Restarting the device does no good. After a few hours the contacts would reappear on their own. I backed up the contacts to the internal sdcard as soon as they came back , and the file was saved in the usual .vcf format. When they disappeared again , I tried restoring them manually be reloading the vcf file and I get an error "failed to read vcard" . Surprisingly , when the contacts were back on their own , I tried restoring via vcf again and this time it worked fine.
I have also tried clearing the cache and data from the "contacts" app in the application manager , but nothing seems to work. This is an issue that I have never faced before and I am seeking help on this absurd issue. I am unable to figure out what could be causing this , so please help!

ecksreturns said:
Hi guys. I am facing an issue with my AT&T Galaxy Note 3 , ever since I updated it to Android 5.0 . After the upgrade , everything was fine for a few days. The update was taken OTA. Since the past 2-4 days , I see that the contacts on my phone would , at random times , totally disappear. My contacts are synced with my google account , so I immediately went into the sync settings and see that "sync is facing an error" specifically with the contacts.
Restarting the device does no good. After a few hours the contacts would reappear on their own. I backed up the contacts to the internal sdcard as soon as they came back , and the file was saved in the usual .vcf format. When they disappeared again , I tried restoring them manually be reloading the vcf file and I get an error "failed to read vcard" . Surprisingly , when the contacts were back on their own , I tried restoring via vcf again and this time it worked fine.
I have also tried clearing the cache and data from the "contacts" app in the application manager , but nothing seems to work. This is an issue that I have never faced before and I am seeking help on this absurd issue. I am unable to figure out what could be causing this , so please help!
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Not sure if it will work, but try deleting your Google account, wiping the caches and data for contacts, reboot, and add the account back. Back up with an app from play store first tho for safe keeping.

@pre4speed - I tried that as well. It worked immediately , and then the same issue appeared after a few hours

ecksreturns said:
@pre4speed - I tried that as well. It worked immediately , and then the same issue appeared after a few hours
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That sucks. I've never heard of this so I'm at a loss sorry

I am having the same problem. [5.0.1 At&t Note 4]
Did anyone find a solution?

Same probkem with Note3 running 5.0., tho a restart gets the contacts back...

I disabled the at&t messages app and it seems to have solved the problem, for now at least.

I have the same problem, too.

I have the same problem with my ACE 3. I checked my google account on the laptop and all my contacts are there, I exported them into a the laptop then copied the file to my SdCard; tried in so many ways to import it, and it just fails every time!!!! I am getting really frustrated of this! Rebooting changes nothing at all; I tried to clear cache and data for Contacts and Contacts storage apps (I am really afraid to regret this later on) but still nothing worked! Help guys!

I have the same issue on my Note Edge. I have tried factory reset and still no luck. I have found a rather crappy work around when they disappear.
1) Goto Application Manager under ALL and clear storage for the Google Contact Sync
2) End all Apps by pressing on the home key and selecting the little icon in the lower left and end all
3) Start contacts app and it will begin to resync the data.

I am experiencing the same issue. Samsung phone with T-Mobile service.

Related

problems with gmail

I'm having problems sending messages in my gmail. I have no problem reviving but when I try to send my messages r stuck in the out box no matter how many times I refresh my gmail. I was wondering if anyone ran into this problem and found a solution. I would like to fix this without a wipe and reflash.
pistol4413 said:
I'm having problems sending messages in my gmail. I have no problem reviving but when I try to send my messages r stuck in the out box no matter how many times I refresh my gmail. I was wondering if anyone ran into this problem and found a solution. I would like to fix this without a wipe and reflash.
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Click to collapse
Tried rebooting? How about wifi?
Yup tried revolting any I get the same problem whit or without WiFi.
Did you find a solution? I realised this morning, that I can't send mails through Gmail from my G1 anymore. Already tried rebooting, but that didn't solve it. I got no wifi at hand, but will test this evening and post my findings then.
Don't mind it. Just found a solution myself. Just cleared Gmail Apps' data and everything is back to normal. Perhaps that will work for you too, if you did not find a solution yet.
Yep,
I had a problem with sending and updating what was new and was unread on the website. Clearing the gmail storage and the other gmail email cache fixed it right up.
Clearing the gmail storage/data worked for me as well but the solution only worked for a day and then I had to do it again. I will have to see how long it lasts this time around. Does anyone know the reason why this is occurring? While the above is technically a solution, it appears to only be a quick fix. If we can figure out what is causing the problem then it won't happen again.
I can tell you that it happened to me for the first time when I upgraded from Cyanogen 3.6.8.1 to 3.9.8. I downgraded and still had the problem and that's when I cleared the storage. I really don't think it had anything to do with the upgrade/downgrade especially since I used a Nandroid restore which put a stable version back on my phone.
Just my 2 cents.
Well, somewhere I read that this happened to someone after updating / installating an app using the send intent. I am not sure whether it was at that time I updated Bluex, but it may be.
I dwnloaded bluex a lil ago maybe that might be it I'm going to unistall and see
Maybe, but I have to say that I only had those problems once and they did not reoccur for me.
Also I did not have that problem when running the official ROM. But I only had Bluex for a short while on the official, because receiving files made me root my phone.
Any updates on this issue? I don't have Bluex, fyi. However, I occasionally have this problem, and only clearing the Gmail storage fixes it... for a short time anyway. It's very frustrating, considering this is a Google phone and that's my primary email. I need to be able to send my emails quickly without having to constantly clear the storage...especially since I have 75+ mb free on the device and hundreds of mb free on my ext3 partition. As best as I can tell, this also affects synchronizing with Google's servers (obviously)... so if I delete an email on my phone or pc, it doesn't show that change on the other device.

frustrated & confused

can someone please help? i recently bought a used tilt ii (HTC 8925) and have had several recurring problems since.
1) for some reason the phone seems to delete/lose my contacts. initially i manually entered contacts until i discovered active sync. after it lost those contacts the first time i copied contacts from my outlook phonebook (over 200) on my laptop. within a few days it lost those as well.
i figured this might have happened (somehow) after unsuccessfully attempting to delete some apps (mainly some games which i don't like); install new apps ( an RPN calc & updated version of S2U2) modifying existing layout using the Chome editor app.
so after the third time of losing contacts & reinstalling using active sync from outlook, i decided NOT to install/delete or change any apps. last nite i modified some contacts assigning several to different categories. woke up this morning & voila! all contacts are lost except for 6.. WTF???
what is causing this phone to lose contacts like this??
2) i have set pass word lock on my phone seems to work fine for a few days then suddenly it no longer recognizes my password. That is my situation now. & again it has happened before. i think i ended up powering down phone, removing sim card for a several minutes then rebooting.
what is causing this?
3) lastly my active sync program often does not work. it will not recognize my phone. & then when i make changes to get it to recognize the phone ( deleting the device & then adding it back), it won't recognize the settings for my outloook server. what is going wrong with this that i have to keep redoing this after so many days?
4) how do i do a system restore on this phone. i have searched for this as well with little luck on HOW to actually do this on the phone.
i hope these issues & questions make sense. lawd knows i sure can't make sense of what is going on with this phone. & yes i have searched on the forums for these issues & can't find full answers to the problems i have collectively.
my phone has WM 6.5 professional, ROM version: TPC_V11 Mega WWE; radio version 1.70.19.09, HTC touchflo (which i don't use);
Thanks,
kahlil
Ready the sticky/tutorial at the beginning of the forum - the instructions to flash original shipped ROM are in there. You have the same ROM I do.. it works great!
thanks beatlefan i will check there again. that was the first place i looked when i got the phone, but don't recall seeing solutions to the problems i'm getting now. maybe i overlooked?
kgj said:
thanks beatlefan i will check there again. that was the first place i looked when i got the phone, but don't recall seeing solutions to the problems i'm getting now. maybe i overlooked?
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It sounds like something going on with the way you have ActiveSync configured. Make sure you have enabled the calendar and contact update box when you set it up. You also might try running the sync a couple of times.
I Might be wrong but since you have a custom rom you might want to try flashing a stock rom and then reflashing the same custom rom, cuz sometimes it fixes strange issues like these. Hope that helps.
elander said:
I Might be wrong but since you have a custom rom you might want to try flashing a stock rom and then reflashing the same custom rom, cuz sometimes it fixes strange issues like these. Hope that helps.
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Click to collapse
Thanks elander... i'm a rookie at this, how do i go about flashing the roms?

[Q] Facebook contact syncing

I bought this phone last week, and everything synced fine. But now I'm getting a facebook sync error just for contacts saying "it will be back shortly"...
Any way to fix this or may it be just server related?
Edit: ok, I've tried removing and re-adding the facebook account and nothing. But it works with another facebook account.
Edit2: I even tried reseting the phone via Privacy and still the same sync error... Ideas?
I get that when I'm on wifi. When I switch back to data I'm fine
Sent from my GT-I9000M using XDA App
I get it on 3G and WiFi
Thanks for answering though!
Orktu Sync Issue
Hi, everybody, my SGS has the same problem, but only related to the Orkut sync (Orkut is a social network from google, very popular in Brazil). I tried several ways to solve this problem, like wipe the phone and upgrade the rom with Odin (with re-partition e bootloader reinstall, using several roms, froyo and eclair) and nothing worked until I use a new orkut(google) account, and it worked, but now, suddenly (in fact, after I tried to root with z4root, but I instaled a new rom already, with re-partition) stops to sync, and the same message is displayed.
What am I suposed to do?

[Q] Whatsapp stuck

Good Morning.
Anyone has problems with WhatsApp? I can install and register the software, but im stuck in the creating favorites section and there's no way to cancel that, i've already try to reinstall the software but the problem remains.
Thanks in advance.
i have the same problem =(
i have the same problem, my phone is hd7 mango
Idem with LG-E900H
it did it automatically for me...i would suggest the old cliche method...uninstall, restart and then again download nd install...
Re:
Already did that process, but the problem remains, also in the review for the application on marketplace several people also complains about this issue.
Get WhatsApp to work
Hi everyone, maybe a good news for you :-D
I had the same problem, installed, reinstalled Whatsapp on my HD7 and nothing worked, still the same old "Creating favorites" ...
But now, after a HARD RESET (completly earasing the phone and back to factory default), I connected to my Live account and installed Whatsapp. Now it work, although it's only getting the Live contacts ... but better than nothing.
I think the issue was in my contact list, or from other apps I installed.
Hope it helps !
Best,
Reza

[Q] google account not connecting

Hello! i have an experia z (obviously) and a long while ago i changed my password on my google account. A few days ago, i was doing something (i dont remember what) and it said that it cannot access my google account. so i went into settings and removed the account and tried to relog in. but now all im getting is a screen saying it cannot get a stable connection to the server and asks me to use wifi for more stability. Sadly, i was already using wifi so i still went through the guided setup to select my wifi and try again. still didnt work. so i turned off wifi and used my 4g and it still wouldn't let me log in. So now im trying to troubleshoot ways to log in because i have none of my contacts and stuff like that.
it still lets me log into the account in the browser window and in the gmail app and in the email account setting in account. just not in the guided setup for making it the primary account. (i tried to add it as email and sync to think "just maybe it will work" but it only syncs emails :X)
my device is rooted and using stock rom
Here are things I've tried to do (some are from suggestions online that aparently helped others):
Reboot phone
remove data/cache from google play store
uninstall updates for google play
unchecking auto time
checking auto time
making sure time is right
checked for software updates
restarted phone, took sims card out and tried logging in
tried to log in through youtube app (which goes through the says black screened log in guide)
turned on airplane mode, turned off phone, turned it back on, then tried wifi and data again.
and i think that is all i have tried. But it tried alot of things so im not sure. Once again. i can log into the account on my phone in other places just not in this black windowed log in guide and yes im typing in the right password and username... i can add pictures if needed.
Bump also tried factory reset and going to website and did the trouble shooting guide. Still nothing
Bump threw phone at wall and drowned it in tub. Still not doing it
Also I called customer service. And like I assumed, all he did was tell me to reset cache and data and restart device. Then asked if I could try to factory reset and then couldn't find any other solutions. So im stuck

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