my TF701 just died - Asus Transformer TF701

hi everyone, i really do not know what happend. As strange as it sound yesterday it was working fine when all the battery went off I connected to charge it, and today it just won't power on.
My device is not under warranty anymore.
WIll appreciate some support here please

[email protected] said:
hi everyone, i really do not know what happend. As strange as it sound yesterday it was working fine when all the battery went off I connected to charge it, and today it just won't power on.
My device is not under warranty anymore.
WIll appreciate some support here please
Click to expand...
Click to collapse
When connected to the charger is the light green? If so, try pressing the power button for an extended period, longer than usual and see if that will kick it on. Worked for me once.

Sounds familiar. Had exactly the same issue 2 days ago.
Also tried the powercable and indeed the green led (with and without keydock attached).
Was able to get the lockscreen after extended press on the powerbutton. However green led wouldn't turn to red/orange. So tab-battery wouldnt charge.
Managed to keep it powered by charger but only to initiate a factory reset (volume down and power, wipe user data)
Ended up returning it to reseller. Box said manufactured 10.2013, but accuired it 10.2014 (exactly 1year and 5 days) from reseller. So i returned under warrenty.
Here in Netherlands (EU), could make up your origin, customers are protected by 2 things:
- Warranty needs to be 2 years or more
- Expected lifetime /decent product. Can be expected to be used for 3 years ore more
Where did you here about the not under warranty? Reseller or Asus sites?
And how long do you own it?
Despite the several problems reported by others you always have the right on a decent product and lifetime [emoji2]
Goodluck, and hope mine will come back with a new battery.
Steve
Sent from my D6503 using Tapatalk

stlaha2007 said:
Sounds familiar. Had exactly the same issue 2 days ago.
Also tried the powercable and indeed the green led (with and without keydock attached).
Was able to get the lockscreen after extended press on the powerbutton. However green led wouldn't turn to red/orange. So tab-battery wouldnt charge.
Managed to keep it powered by charger but only to initiate a factory reset (volume down and power, wipe user data)
Ended up returning it to reseller. Box said manufactured 10.2013, but accuired it 10.2014 (exactly 1year and 5 days) from reseller. So i returned under warrenty.
Here in Netherlands (EU), could make up your origin, customers are protected by 2 things:
- Warranty needs to be 2 years or more
- Expected lifetime /decent product. Can be expected to be used for 3 years ore more
Where did you here about the not under warranty? Reseller or Asus sites?
And how long do you own it?
Despite the several problems reported by others you always have the right on a decent product and lifetime [emoji2]
Goodluck, and hope mine will come back with a new battery.
Steve
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
Got mine back this week. Repaired ! According to them, some cables weren't connected firmly anymore.
Using it daily again. Hope it will last as long as my previous TF201 my wife is still using .
For now i'm happy with it again.
Sent from my D6503 using Tapatalk

Related

[Q] Wife's Vivid decided to die today.

Wife and I got a pair of Vivids in June of 2012, mine is rooted, has CM10 on it, her's is 100% bone stock.
Since this morning, it will not boot. When you go to turn it on, the screen's backlight comes on for 2-3 seconds, then off for a second, and a quick blink of the backlight and nothing. Then it starts a quick (.25-.50 second long) vibrate every 19 seconds. I've tried the battery from mine, same deal.
I'm not eligible for upgrade until June 2014, so if anyone has an ideas on what could be wrong or how to fix it, I'd greatly appreciate it.
If anything, I'd like to be able to get the data off it... pics and videos... for some reason she had no SD card in here and dropbox filled up back in April. Wish she'd told me that happened.
Thanks!
Apparently Vivid charging ports are fragile. Possible that hers has a short? Broken piece lodged in there causing the power to be wonky? I'd take a look with a good magnifying glass. Replacement part on eBay for about $6 if it is broken.
doodaa1 said:
Apparently Vivid charging ports are fragile. Possible that hers has a short? Broken piece lodged in there causing the power to be wonky? I'd take a look with a good magnifying glass. Replacement part on eBay for about $6 if it is broken.
Click to expand...
Click to collapse
I'll see what I can find out. The kids have a couple of those toy microscope things, just need to get a battery so the light will work.
I plugged it into the computer without the battery and Windows wanted to install some driver qhsusb_dload? but googling that makes me think the phone is bricked in some way, which is odd because I never messed with hers.
Kenobi6680 said:
I'll see what I can find out. The kids have a couple of those toy microscope things, just need to get a battery so the light will work.
I plugged it into the computer without the battery and Windows wanted to install some driver qhsusb_dload? but googling that makes me think the phone is bricked in some way, which is odd because I never messed with hers.
Click to expand...
Click to collapse
You are gonna need JTAGging
Sent from my Vivid 4G using Tapatalk
rignfool said:
You are gonna need JTAGging
Sent from my Vivid 4G using Tapatalk
Click to expand...
Click to collapse
Is there a way to definitively determine this? I'd hate to pay someone for this, just to find out it wasn't the problem.
Also, will this retain the data on the phone? I'm really aggravated at myself for not realizing there wasn't a MicroSD card in there, and more aggravated at my wife for not noticing the "Hey dropbox is full" notifications on the phone since APRIL. She's aggravated because all the pics and the video of the kids since April could potentially be gone. Good times for all.
Thanks!
You can try the Unbricking project...
dexter93's thread in development...
You need Linux... And there is no guarantee...
Iirc you only need a live CD... And don't need it installed...
Sent from my Vivid 4G using Tapatalk
The very same thing happened to mine mid summer. Here is the story from my experience. Sent to HTC for repair. They would NOT give an estimate up front. They wanted $210 to repair it. Told them no. Sent it for JTAG service. RIFF box could not talk to it. Replaced the phone.
I would send it for JTAG service. Especially if it is still showing some signs of life. Look on EBAY for jtag servive by nto1566. $25 if he can fix it. Money refunded if he can't. All you are out is postage.
jherbold said:
The very same thing happened to mine mid summer. Here is the story from my experience. Sent to HTC for repair. They would NOT give an estimate up front. They wanted $210 to repair it. Told them no. Sent it for JTAG service. RIFF box could not talk to it. Replaced the phone.
I would send it for JTAG service. Especially if it is still showing some signs of life. Look on EBAY for jtag servive by nto1566. $25 if he can fix it. Money refunded if he can't. All you are out is postage.
Click to expand...
Click to collapse
Well hrm... I contacted him via eBay and he says:
Sorry if it was stock rom and suddenly dead, it is hardware issue, not bricked by corrupted boot loader or software issue.
Thanks.
Click to expand...
Click to collapse
Guess I can try the unbricking project thing mentioned earlier in the thread.
Boot on recovery?
Hello friend!
I want to ask if you tried to charge the phone until green LED in upper left corner?, Then if you tried to put it into boot mode by pressing volume down and then press on? if you can load into boot mode, which is a white screen, you can scroll with the volume key down to "Factory Reset" and pressing the button on. Maybe the phone is restarted but surely erase all data are stored.
If you decide to JATG, the same will happen
Decisions, I hope you serve what I recommend, if so please let me know in the post, OK
If you plug it in to charge it either does nothing, or the orange "charging" light will come on for a few seconds and go out.
alosegon said:
Hello friend!
I want to ask if you tried to charge the phone until green LED in upper left corner?, Then if you tried to put it into boot mode by pressing volume down and then press on? if you can load into boot mode, which is a white screen, you can scroll with the volume key down to "Factory Reset" and pressing the button on. Maybe the phone is restarted but surely erase all data are stored.
If you decide to JATG, the same will happen
Decisions, I hope you serve what I recommend, if so please let me know in the post, OK
Click to expand...
Click to collapse
The qhusb_dload denotes bad things...
You cannot fix that...
Maybe... Just maybe dexter's thread can help... But otherwise... Is JTAG or new phone
Sent from my Vivid 4G using Tapatalk

Silence, unexpected.

Hello all,
Have this baby since Dec. 2013 when I swapped it from a broken one.
Has been running since, no problems, no root, no unlock, all well.
Switched it to power off before a trip and wanted to power back on in airplane, no nothing, silence.
Long press, vol down + power, up + power, no change at all. Charging shows keyboard is full, no light on tablet. Connection to PC also nada.
Any ideas?
Ruud
Sent from my HTC One using Tapatalk
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Well I'll be damned. Brought it to Asus. First off they told me that the tablet purchased in Holland does not have warranty in Russia, so I am to pay myself. I paid for a diagnose, so at least they tell me what's wrong. The result is, they told me the screen is completely to be renewed. My disagreement with this is simple. The screen goes dead and also no light is showing the charging status? The screen is dead but the device works, no way, then I should feel a vibration on power-on, because I power it down. The screen is dead and why does the HDMI not give output either?
So my question to You guys here, is this really possible ?
I disagree to pay 200 Euro's for a device still in warranty for a display repair, so I will have it returned to Holland and do warranty there, but I am really pissed with this.
AND, what a beaty to keep the nicely fitting TF700T in my hands again, it does not have the crazy connection between keyboard and tablet, this was SOOO much better.
Regards,
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
TF701 doesn't have vibration.....
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Ruud Westerhout said:
Hello Darren,
not only do I seem do mix up my devices, I also do not seem to control them all, I was sure I reacted to this already. Yet, in Tapatalk I see your message is the last.
Sorry for mixing them up, it must be my HTC One which is 'waking me up' with a vibrate instead.
Yesterday I received my TF701T back from the local Asus Premium Service and I 'am not too impressed'.
To give You an idea of my bad feeling:
I gave a device which did not give any reaction at all, to whatever I do.
1)I was returned a device which shows the charging orange led, they must have changed something.
2)the charging light does not turn off, even after a complete night charging
3)touching the power button now turns on the display backlight, it can easily be noticed it bad light, it certainly did not do that before (I would have known I have a display problem).
-There are some scratches on the devices back which were not there before. Nothing to be angry about, but not made by me. The front is full of fingerprints, also certainly not how I gave it to them.
So, did I get something else back? I certainly have that feeling, but will probably never be able to show this. Do I judge this 'Premium Service', certainly not. I would have expected better care and an explanation on the changes.
The diagnose just says 'LCD Module needs to be exchanged'. My question as to 'why' was not answered, we do not do such diagnose.
My question 'if this would have been warranty, would it have been a Russian purchased device' was answered, 100% for sure. But as I have purchased it in Holland they are forced to deny the warranty. I would have to pay 213 Euro next to the 20 Euro I already paid for the diagnose. I decided to return the device to Holland for warranty repair instead. A new device including the Eng/Rus keyboard would be just double the price of the repair and makes it quite unrealistic to me.
Next to explaining this whole situation and providing copies of the documents given by Asus Premium Service here, when I give it away in Holland, anything else I should do?, other proposals ?
Ruud
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
malos1984 said:
waste of time if you ask me. i sent mine twice now, just got it back and now the sd card inthe dock doesn`t work immediately noticed.
It just mounts un mounts over and over formatted the sd and tested other devices \. so hey failed to repair.
I have now demanded a new one but asus still say only repair..
well i have owned the device for 5 months and they have had it for 3 month of that time......
not to mention they didn`t fix the issues it already had. even though claiming they replaced the board.
and i can see the keyboard has marks along the side as if the repairer couldn`t open it and damaged the plastic seals.
so i have escalated this and refused to repair a third time. i said send me a new one and i will send you my faulty one. otherwise i go to the fair trade for a complaint here.
Also several people on the forum have tricked themselves into believing this tablet is now great and no issues because they are using software better than the poorly delivered asus version.
yet when i read over their posts from the return from repair at asus they stated it still disconnects on occasions.
Well i`m sorry for being negative but while yes the device does have great specs and looks nice and should have been a top market seller, ASUS delivery of build quality destroyed any chance of that.
The lack of any dev except from 2 people shows just how poor this device is. compared to the tf700 which was terrible in io and had tons of people complaining yet it still received alot of development comparative to this device.
best of luck on your warranty adventures. lets hope Holland has more competent repairers than most other countries.
Click to expand...
Click to collapse
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Rikodu said:
Again and again, people never get tired..... I am using stock, with no problem... and I do not have to say it everytime someone has a problem. For the 10000000000000000000 time, unlike those who have a problem, those who dont will not post!!!! Regarding the development.. it is called devlopment... what are you lookinf for to develop? And if you think that developing is lacking because of the problems the tablet has, have a look on the samsung note2014... except if you think it has too, problems!
Click to expand...
Click to collapse
+1 :angel:
Thanks guys for your opinions.
I have had the device back now for 2-3 days and it is charging continuously, the orange light never changes to green.
The changes of the device after the diagnose are so noticable that I am just wondering:
-did I get my device back or another one?
-did they replace my display for a broken one?
-did they remove or exchange the battery while they had it open?
As the device has no serial on the outside any of the above are possible.
Does any of You have an email from Asus where I could inform about what happened, before the device is even send to Holland again.
Edit: Even one more difference. If I connect it through USB with my PC and use Volume-Down + Power to switch it one, the PC is recognizing, installing a driver and comes back with ASUS Android Bootloader Interface (Device driver software installed successfully)
For the pro's, is there any way I could get to 'talk to the device' and see its content?
Over the weekend I am to try to connect through HDMI if I can see inside.
Regards,
Ruud
Sent from my ASUS Transformer Pad TF700T using Tapatalk

[Q] Device won't boot. Notification LED flashing red when plugged in. Bricked?!

Yay! Sony has repaired it.
A few weeks ago, my retailer sent back my device. Their report said that the front adhesive was loose hence there was water damage.
Thankfully, it was covered under NZ warranty and they completely replaced my z3. Yay! The rest is history.
Thank you to everyone who helped. I appreciate it.
Old post.
TL;DR: Phone won't boot or respond. When the phone is plugged in, the device's notification light flashes red. Tried all the button combinations, no response.
This happened yesterday. Searched the device forums and couldn't find any solutions so posted here.
When the phone is plugged into a power source, it the notification LED flashes just over once a second.
Tried using different USB cables, chargers, computers - no difference.
Tried all the button combinations, nothing happened. I did press the yellow "off" button by the Sim card slot and then it vibrated 3 times. Nothing happened afterwards and I couldn't repeat this.
One weird thing I did notice is when the USB cable is half plugged into the charger/laptop the phone, the led stays on longer. Maybe 5, 10 seconds. The time the LED is off is still the same. So maybe it's somesort of lose connection?
It doesn't charge via USB. I haven't tried the magnetic dock connection since I don't have one. Anyone know if it would be worth to DIY one to make sure?
Yes, the phone has been fully submerged in water, but I only did that when I got it last month. It hasn't been intentionally submerged since then. The only software related issue I had was that occasionally the phone's screen wouldn't turn on for a long time. I assumed this was software related and it was fixed when I uninstalled Microsoft's Next Launcher.
I've had this phone for over a month and it. Just returned from the city which I bought the phone and I don't want to return it for warranty unless I absolutely have to. The bootloader is locked and the device has not been rooted.
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Any response will be greatly appreciated - that "thanks" button will most definitely be clicked.
Click to expand...
Click to collapse
1337 H4X0R said:
TL;DR:
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Click to expand...
Click to collapse
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble
charliebigpot said:
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble
Click to expand...
Click to collapse
Yeah, but then it takes like a month for it to get mailed to the "official repairs", looked at etc. like most warranty claims. I'd rather get it fixed now rather than wait.
But as a plan B, I think we have it pretty good here!
Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.
2mal16 said:
Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.
Click to expand...
Click to collapse
Unfortunately, Amazon doesn't ship many electronic items here so I can't get the magnetic charging device.
I think after exhausting every option available to me, now is a good time to claim warranty.
Thanks for your response.
how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app
1337 H4X0R said:
TL;DR:Tried using different USB cables, chargers, computers - no difference.
Click to expand...
Click to collapse
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.
moetoby said:
how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app
Click to expand...
Click to collapse
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.
OrBy said:
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.
Click to expand...
Click to collapse
I tried this overnight, however, it didn't work.
The computer - any computer - doesn't recognise the device. It doesn't show up in device manager either.
Thanks for your input!
1337 H4X0R said:
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.
Click to expand...
Click to collapse
that's so badyou now,i put my z3c in water when i first got it as you do,she has withstood the test fortunately and she is one month old
i suggest that you should contact the sony customer service to replace your phone
I decided using Flastools
Friends tive that same device problem is only with the red LED on.
The solution was to use the flastools , installing a new ROM ..
I hope this helps someone !!
Sorry for my bad english !!

Sony Z3c Not working.........

Hi
Newbie here, sorry if this is a repost.
My Sony Z3c has been having issues since it updated to 5.1.1.
As of now, my Z3c does not power up.
I tried the Volume-power button, yellow button, leave the charger overnight with no luck.
My phone is only 6 months old, and the cost to ship it out to the nearest Sony service is ridiculous.
Just want to know how many members has recently experience this and what solutions has been made to restore this issue.
Right now I'm at the edge of giving up this phone....:crying:
Yellow button???
Anyways, You have 6 months warranty left. Please use it. Seems like a board failure. And the only option is going to Sony. Paying for shipping is better than an expired warranty any day. Good luck buddy!
Hi bro,
I had the same problem with my 1 year old z3c (locked BL, custom FW) and tryed everything i knew to make it start - no chance.
After 1 week i got a new z3c from warranty service.
So good luck and patience to wait
Regards,
Gre Go
Sent from my D5803 using XDA Free mobile app
My 1 year old Z3C died at sunday. Was taking the dog out and when I returned home after 15mins, the phone had gone dead.
Does not charge, not with USB nor with Magnetic charger.
Yellow button under the SIM-cover did not do anything.
So, I had to take my phone back to the dealer and they sent it to repairshop. I suspect the motherboard died for some reason. I was just about to re-root the phone after losing the roots with the latest patch... heh.

Broke my Xperia 1 ii Screen and Suggestions for Repair?

So I dropped my Xperia 1 ii yesterday at work and the screen cracked. Ironically my tempered glass I ordered came in today from Amazon. Is there anywhere I can go to repair my screen or buy a screen replacement?
Also has anyone else new their screen on their Xperia 1 ii? If so, where and how did you replace it? Does Sony repair these phones if I send it to them? Any idea on pricing etc? I really don't wanna have wasted $1,200. Someone please help me!
Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks
tiunilohmu said:
Hi there, I dropped mine too few days ago. Did you have yours fix? If so, can you point me the way? I'm in US, btw. thanks
Click to expand...
Click to collapse
Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!
XxLammahdxX said:
Hey sure thing! I actually contacted Sony repair center through their website and sent it in and got it fixed!
Click to expand...
Click to collapse
Did they charge you? Was it in US Sony center?
Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.
XxLammahdxX said:
Yeah definitely in the US and they charged me $280 to fix it because I had no insurance on the phone.
Click to expand...
Click to collapse
Which phone number did you use to call?
This? 1 812-920-4185
tiunilohmu said:
Which phone number did you use to call?
This? 1 812-920-4185
Click to expand...
Click to collapse
I believe so, I did a request online and they gave me a number
I did see anywhere that I can request online. Did you chat with an agent?
I meant "didn't see"
I will try to call them tomorrow. Thanks for your help.
did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.
Acho907 said:
did you guys get yours fixed? if yes can you help me get mine fixed too.
I bought it from amazon and used it for a week and then I used another brand charger I had to charge it and it was fine until it ran out of charge and turned off now it's stuck on the sony logo screen when I try to turn it on. I tried the 812-920-4185 and it keeps going to voice mail so left a voice mail and emailed them too but I still haven't gotten a reply. the phone was used for only a week or two.
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do you still have original charger ?
what happens when charge it while off
fully charge it and hold the power button and volume up (or down) same time then release when logo appears, it should open the recovery menu, clear cache x2 and reboot
if still not booting then connect to PC and do a reset repair using companion
using a 3rd party charger should make no difference unless it is faulty
if all else fails return it under warranty
there are plenty of forums that will help you resolve this problem including Sony support forum
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