[Q] TMO M9 Weird Wifi behavior - T-Mobile HTC One (M9)

(Cross posting from the main M9 forum, mostly because I'm not sure if my problems are related to the TMO specific version. If this isn't appropriate, I'll remove it)
So this is weird. My wife and I just picked up two brand new M9's from T-Mobile this afternoon.
We're able to connect to the wifi with our new phones without any trouble, but the wifi is sporadically slow. SpeedTest shows download speeds around 14.21 Mbps from the phone, but 64Mbps from my laptop for SpeedTest. Google services seem to go really slow:
Google Play application icons are slow to load
Google Now's initial setup hangs at a blue circle loading with gray background
Google Music takes a good 5 minutes of buffering to start playing a song
Browsing to google.com periodically times out in Chrome: "Google CHrome could not load the webpage because www.google.com took too long to respond."
I'm also noticing that despite connecting to wifi, there's still the 4G icon in the status bar - with my old M7, if you connected to Wifi, the 4G/2G indicator disappeared. Is this behavior normal for Sense 7?
EDIT: I've tried the following, and things seem like they may be a little better. I'm not sure which is the potential fix though:
Disable Power saver mode
Disable WiFi optimization
I grabbed a spare WiFi AP that is dual band, 5GHz seemed to go faster, but I'm not sure if that's because it's inherently faster than 2.4GHz
EDIT EDIT: Just kidding. Still having issues. It almost seems like certain services are having issues. I could get to google on Wi-Fi and twitter would update, but Gmail, facebook, instagram, and hangouts wouldn't work.
Disconnecting from Wifi (and reverting to cellular data) "fixes" the issue.

"I'm also noticing that despite connecting to wifi, there's still the 4G icon in the status bar - with my old M7, if you connected to Wifi, the 4G/2G indicator disappeared. Is this behavior normal for Sense 7?"
It's normal because the M9 can transition from a wifi call directly to a VoLTE call. The M7 didn't have VoLTE. So unlike the M7 and M8, when you enable wifi calling, the cell radio does not shut off.
As for your speedtest results, was your laptop also running on wifi? When you compared with your phone, was it in the same area as the laptop so that the distance to the router would be about the same? And if you have a dual band router, was the phone connected to the same band as the laptop?

Good to know about the wifi call transition - that was one thing that kind of sucked about the M7. WIth regards to speed, both the laptop and the phones were running on wifi, on the same band, around the same area.

pezhore said:
Good to know about the wifi call transition - that was one thing that kind of sucked about the M7. WIth regards to speed, both the laptop and the phones were running on wifi, on the same band, around the same area.
Click to expand...
Click to collapse
With my M9, I get 60 down on the 5GHz wifi band. That's the speed of my Verizon FIOS download on the computer as well.

also having this problem, i made a thread about it a while back but got no response. provided log cats too.
http://forum.xda-developers.com/one-m9/help/wifi-problems-t3139293/post61445821#post61445821

Related

WIFI slow while cellular connection enabled

I did a search and only found one reference to this in a post. So dont flame on if I missed it.
I can connect to my network fine at home over the WiFi but if I leave the cellular connection on it is terribly slow. If I go into airplane mode and then turn on the WIFI separately its blazing fast. It appears the cellular wants to take priority over the WiFi. Has anyone else experienced this or found what causes it. Below are my phone specs and network.
HD7 with WiFi, Bluetooth, cellular enabled.
Netgear wireless N
I completely agree with this statement btw.
In my basement my "wifi" connection is HORRIBLY slow on my hd7. Many, and I repeat MANY times I feel as though i'm still using my 3G connection instead of the wifi as it should.
Just wanted to comment on this, i'll search later on, maybe i'll find something else.
just turn on cellular connection when you need it , and turn off when don't need.(when u have wifi nearby)
Thats what I do but it shouldn't work like that. There should be WiFi priority when available for data services.
If ur wifi signal is too weak , it can be so.
dougolupski said:
I did a search and only found one reference to this in a post. So dont flame on if I missed it.
I can connect to my network fine at home over the WiFi but if I leave the cellular connection on it is terribly slow. If I go into airplane mode and then turn on the WIFI separately its blazing fast. It appears the cellular wants to take priority over the WiFi. Has anyone else experienced this or found what causes it. Below are my phone specs and network.
HD7 with WiFi, Bluetooth, cellular enabled.
Netgear wireless N
Click to expand...
Click to collapse
I have the same phone as you, from TMOUS, and I have noticed the same effect, cellular over-riding the wifi, and I think that the cellular is just set as the default... and I think that is the way it is intended, by the carrier(s), because then we would use our minutes/data up quicker then otherwise... I have noticed when using wifi, and not on airplane mode, that minutes/data are consumed at a MUCH quicker rate, than when on wifi w/airplane mode on... and thanks for pointing this out, I may not have payed as much attention otherwise... I am leaving TMOUS, maybe going to Simple Mobile, or something like that, and I will be keeping a much closer eye on it now... right now, with no carrier, I am using my phone strictly on wifi and it is pretty damn fast, and I only have an 802.11G router, not an 802.11N router like yours... which only makes me want an N router even worse... I'll post any more info as it appears, and thanks again!...
@ artmodeler At work I can understand a week signal but not at my house. I am about 10 feet away from the router which is located on my desk. Also the connection manager in the settings is showing full bars.
@ mlongue1 Yeah it works amazingly fast on my WiFi under airplane mode. I use Super Tube for my you tube client and theres little if any pausing to buffer large videos. Not so much when the cellular connection is enabled.

WiFi Issues

Hi Everyone
I looked and I could not find info on this issue. I have just used WiFi at home in the past with the Note 3 and it was fine. Here is some history of the changes:
- Old home WiFi was single band wireless N (53mbps) with a second repeater hot spot. This worked well with the Note 3.
- Had issues with the router so I upgraded to a dual band ac router and removed the second hot spot. So now it is just the new router for the whole house.
- Issues now - receive 2 bars at the far end of the house and basic WiFi is OK. Watching You Tube is an issue and it loads, plays for a few seconds, loads more etc.
I don't see a way to tell if I am on ac or wireless N. I was going to try to switch to wireless N and see if that helped but I can't see a way to do this? This router is way faster than my old one so I thought speed would not be an issue. no one else is using the wireless in the house. I would think that 2 bars would be strong enough? I think that wireless N would have a better range so that is why I wanted to try that. I am assuming that I am connecting to ac. Any thoughts?
thx in advance
AC routers have two separate ssid's. One for b,g,n. And another for 5G band. The 5G band default ssid is the same as the other with "5G" at the end. 5G band doesn't have good range, but it has faster speed between connected devices. 5G won't have faster internet unless you have a 100mb download speed. Which is unlikely. So your YouTube issue is either your modem, or a Qos setting in the router. If your router is at default settings it's definitely your modem.
You might be able to get more support on this subject thru a forum for your router, or modem.
scottwood2 said:
Hi Everyone
I looked and I could not find info on this issue. I have just used WiFi at home in the past with the Note 3 and it was fine. Here is some history of the changes:
- Old home WiFi was single band wireless N (53mbps) with a second repeater hot spot. This worked well with the Note 3.
- Had issues with the router so I upgraded to a dual band ac router and removed the second hot spot. So now it is just the new router for the whole house.
- Issues now - receive 2 bars at the far end of the house and basic WiFi is OK. Watching You Tube is an issue and it loads, plays for a few seconds, loads more etc.
I don't see a way to tell if I am on ac or wireless N. I was going to try to switch to wireless N and see if that helped but I can't see a way to do this? This router is way faster than my old one so I thought speed would not be an issue. no one else is using the wireless in the house. I would think that 2 bars would be strong enough? I think that wireless N would have a better range so that is why I wanted to try that. I am assuming that I am connecting to ac. Any thoughts?
thx in advance
Click to expand...
Click to collapse
why not use your old router from your old home as a repeater? wouldn't that work?
scottwood2 said:
- Issues now - receive 2 bars at the far end of the house and basic WiFi is OK. Watching You Tube is an issue and it loads, plays for a few seconds, loads more etc.
Click to expand...
Click to collapse
That's called buffering and it's due to low thruput (which is different than speed). It can be caused by low signal strength (due to distance or to the signal haveing to go through too much along the path), noise between the router and the phone, interference with someone else's wifi signal ...
You need at least a couple of apps like Signal Check Lite and Wifi Analytics to see what's going on. Guessing isn't going to give you a solution.

Home Wifi Issue

I have noticed lately that my Moto X will sometimes not connect to my home WiFi. At all. Until I reboot the phone. Toggling WiFi on and off, and forgetting the network do nothing. Other devices (other phones, computers, tablets, TV, etc) are all connected fine, but won't connect. It can see the network, but that's it.
It's only my Moto X and only my home WiFi. It only happens once or twice a week, but it is annoying to have to reboot.
Mostly unrelated, but my Bluetooth icon doesn't always change state. I've noticed that sometimes even hours after getting out of my car the Bluetooth icon is white instead of dim gray like it should be when not connected. That doesn't seem to have any bearing on the ability to connect, just something I've noticed. Usually toggling BT off and on again fixes the issue.
Phone is a rooted 4.4 Verizon Moto Maker edition. I do have SnapDragon Battery Guru installed but I never set anything up to save power. There is a setting in stock WiFi settings about consuming less power on WiFi, but that would seemingly impact all networks, not just home, and it would only be in play once I am connected to the network, not before.
I do use Tasker to enable my WiFi when I get near home (based on cell towers when and I'm NOT connected to BT in my car), so WiFi typically shuts off when I leave home, turns on when I get to work (based on calendar events), turns off when work is done (calendar) and then turns on when I exit my car (BT disconnects and I'm connected to one of a few nearby towers). Only seems to happen when I get home from work, so it could be something in Tasker not properly enabling WiFi? If I notice it again I will try to connect to another different network before rebooting, if there any unsecured networks nearby at the time.
Thanks for any advice.
FYI... I use Tasker almost twice a day to shutdown wifi and turn on bluetooth (among other things) and have never had an issue connecting to any wifi. Not saying that is not a possibility in your case but it certainly hasn't been my experience.
Solutions Etcetera said:
FYI... I use Tasker almost twice a day to shutdown wifi and turn on bluetooth (among other things) and have never had an issue connecting to any wifi. Not saying that is not a possibility in your case but it certainly hasn't been my experience.
Click to expand...
Click to collapse
Thanks. I don't think it's Tasker, I've used it for years and never had any issues either.
I used screen record in Gravity Box to show what it does when I try to connect. It did what I described above upon arriving home from work today.
https://copy.com/fU1Gork0RZZmkXA
I tried connecting to my home network and then an xfinity network that uses a Web login or whatever to authenticate after connecting. Neither would work.
It would show full strength until I tap connect and then it goes to the lowest signal and does nothing.
Rebooting now, I guess.
I have the same problem. Some other user advised me to configure my router as "G only" and it has worked.
Enviado desde mi XT1058 mediante Tapatalk
santi.i said:
I have the same problem. Some other user advised me to configure my router as "G only" and it has worked.
Enviado desde mi XT1058 mediante Tapatalk
Click to expand...
Click to collapse
Thanks. I've had some other issues with my router lately too, so I did a factory reset yesterday afternoon. There were some plaguing speed and latency issues on wifi only. I learned that the smart TV while plugged in to ethernet, was still setup to use wifi. I don't know the spec on the wifi adapter in it, but I changed it to ethernet to see if the link speed for wifi devices would go up. It did jump from 24Mbps to 65Mbps, but still felt sluggish.
I will monitor it this week and see if it still has issues connecting. I don't want to limit to the G speeds, as everything that uses the wifi is N, I believe. There are three of us, all with new phones (2 Moto X and an S4), and one laptop that is used often, but it was bought in late 2013, so it (probably) has an N card.
I enjoy the battery life that wifi allows, but can't stand the 200-400KB/s speeds it seems to be offering. It has to be something with my home wifi, because when I'm on my wifi at work (fiber line) and load gifs from reddit they hit 2-3MB/s according to my network monitor.
If you have a dual band router.... connect to the 5ghz frequency.... that worked better for me. The 2.4ghz had a better range, but kept getting page errors or disconnects
Sent from my XT1060 using Tapatalk

moto x pure att WIFI kills data signal

Issue: While connected to my EA6900 (1900 AC) linksys wireless modem my data dies. If I turn off wifi, I am able to call out, (although patchy), get texts, and use android services. As soon as I turn on wifi, these services all seem to shut down. Although sometimes some data is able to eak through.
Background: I am using a Moto x (2014) Pure Edition on the AT&T Network. I have confirmed time and time again that wireless works on my network, I have a full wifi signal and decent LTE signal (unsure how strong -- it shows 2-3 bars). I had this problem initially in 4.4.4 and it persists in 5.0 (I updated to see if that would fix the issue. Previously I had and HTC One with no issues what so ever. Reboots do not fix this issue and ATT has told me it is not their problem.
Hypothesis: I think the Moto X 2014 has problem connecting on the 5ghz (duel band) or AC networks. I have noticed while at work or other locations, I have had no connectivity issues with wifi on. I am pretty sure they are using standard 2.4ghz G and or N connections. I believe that the phone is unable to switch between the range of bands and causes it to lose data connectivity.
Has anyone had this issue or can anyone correct it?
I don't have an ac or 5ghz router so I can't test this. Have you played with the WiFi frequency band under advanced WiFi? You can force connect to 5ghz or 2.4ghz.
You could also turn off ac on the router configuration page to see if you can connect on n.
When I have time I will play around on my network to try and force the connection to different protocols. I have an AC router from EnGenius it's their ESR1200 which is a consumer grade device but pretty nice over all and was a steal at $60 over on Amazon:
http://www.engeniustech.com/home-networking/routers/16742-esr1200
But will try a few options. Right now I have it connected to the 5ghz band w/o issue. I can add I have long encountered issues for Android when moving between wifi networks. It has always been prone to struggling to juggle connections, even when switching nodes on a mono-SSID network. I can trace my issues back to Jelly Bean. But it seems like you are seeing something different.
If I find anything I'll post it soon as time permits, busy week for me at work or I might get lucky and just die in my sleep.
EDIT: For giggles I forced a connection to the 5ghz side and sent some texts as well as a couple calls w/o issue. Was able to receive as well. Mode is .11n of course and a solid 433mbps network connection speed
This is where my hypothesis really dies... I have attempted forcing 2.4 or 5ghz but both failed. The other option is the phone doesnt play nice with the EA6900... which is seemingly supported by the fact that my phone hasnt had any issues while i am connected to my parents house for thankgsiving. They are running 2.4ghz at a blazing 65mbps (i usually average around 400 at my house on my ea6900). Could it be the AC modem? One other thought is chromecast is somehow interfering with my phone. I will need to try removing chromecast when i get home to see if that works, but at this point, i would find it hard to imagine.
This is literally driving me up a wall.
EDIT: So I am at home at it has been running better but just now it has decided to seize up. Showing same info... 2.4ghz 65mpbs same network... full bars.... att shows 3/5 bars but doesnt say LTE or H or anything..just ATT (pretty sure thats normal)
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I owned this router and had problems with android devices staying connected.
Sent from my Nexus 6 using Tapatalk
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
Click to expand...
Click to collapse
I wanted to blame my router very badly... however i have never experienced any drops on my laptop -- unless my laptop somehow deals with drops better than my phone...

WiFi strength, range, and throughput

Rate this thread to express how you think the LG V20's Wifi performs. A higher rating indicates that it has excellent range, throughput, and signal strength. Like when you're taking a dump in the bedroom upstairs, do your videos have to buffer or do they come through without interruption?
Then, drop a comment if you have anything to add!
WIFI Multi Route Network Problem
I am having problems with wifi on my work network in the office. The explanation I got from our IT department is that the phone is having troubles with multi route setting on the network. Wifi home works without problems, but wifi at the office is not working at all. It is showing as connected but you cannot open any page nor get any internet access through any app. Anybody having this issue?
This is the first phone I've owned that has been able to fully utilize my home internet speeds. Every other phone has reduced the speeds by as much as half, and sometimes as little at 25%.
The auto switch between wifi and mobile data works great. There was nothing more frustrating than sitting in my car in front of my house, trying to pull up navigation and the phone running horrendously slow because it wanted to use my wifi that was 100 feet and 16 walls away, just because there was a signal.
I had the same issue with my wi-fi and internet signal for a time. Have you tried checking the phone lines in your area? Stactic noise in the lines may affect the stability of the signal. Have an IT expert check and replace the line if necessary to hopefully resolve the issue.
Signal strength is better than my note 7 before I sent not back I ran test checking data strength. I walked outside up the street connected to home wifi note lost connect 7 houses up the street v20 i was near 9th house
GPS accuracy, Lock speed, and reliability is poor for me. Can we vote on that?
My V20 is head and shoulders better than my Note 7 when it comes to networking performance. I had real, serious issues with throughput on the N7. My Note 3 would get ~5MB/sec transfers from my home Linux servers' SMB shares, the N7 would get 800-1000KB on a good day. The V20 is on par with the N3 on SMB, but where it REALLY shines is encrypted transfers via SCP. I can do SCP file copies at 80MB/sec reliably. It's amazing. I'm guessing we have some sort of encryption offload chip in the phone or something.
Does anyone else have this issue where the wifi cuts in and out every 30 minutes or so? I have a Netgear WNDR3400 router and I'm on Nougat 7.0
very lg-v20
lg v20 perfect phone-very speed.
my favorite phone
I agree man. Very speed. Much phone. Wow.
anon389389109 said:
I agree man. Very speed. Much phone. Wow.
Click to expand...
Click to collapse
xDDDDD Made my day
Auto Proxy
OK so I investigated the issue of not having internet through WIFI although connected to network, and the issue is that the phone cannot use auto proxy? My LG G4 did not have this issue. Setting up manual proxy through Drony app solves the issue. Any way to get this working straight out of android? Seems like 7.0 took a step back in usability.
I have a Asus AC68U router and the LG V20 reports the connection speed as 78Mbps, whereas my S7 Edge shows the speed as 173Mbps while connected to the same network.
Why is the V20 connecting at such a slow speed? Have reset the router, turned off Wifi optimisation on the phone, but speeds have not improved.
Is there anything else I can try out?
krumbs said:
I have a Asus AC68U router and the LG V20 reports the connection speed as 78Mbps, whereas my S7 Edge shows the speed as 173Mbps while connected to the same network.
Why is the V20 connecting at such a slow speed? Have reset the router, turned off Wifi optimisation on the phone, but speeds have not improved.
Is there anything else I can try out?
Click to expand...
Click to collapse
I have the same router. Mske sure you are connected to 5ghz and you will get adequate speed. I have no problems.
Wifi strength is good, a lot better than my G3. The download speeds are a little less than my laptop, like 35 vs 50 and 70 on 2 laptops, they may be connecting to different severs though, the speed seems to vary more on the phone. Sometimes it's slow to switch over to LTE when moving out of wifi range. Tells me no internet connection when wifi is too weak to get a good signal. Mainly an issue I think with a weak wifi signal that it's still trying to connect to.
HBRSR said:
OK so I investigated the issue of not having internet through WIFI although connected to network, and the issue is that the phone cannot use auto proxy? My LG G4 did not have this issue. Setting up manual proxy through Drony app solves the issue. Any way to get this working straight out of android? Seems like 7.0 took a step back in usability.
Click to expand...
Click to collapse
What steps do you go through to make your v20 connect to work wifi? I have a new v20 from Tmobile and upon my 1st try to connect to work wifi, i can reach the splash login page, but after entering credentials, it bounces me back to the splash page instead of verifying that I have logged in. My older Nexus 6 has no issues connecting to wifi...
st0rmz said:
What steps do you go through to make your v20 connect to work wifi? I have a new v20 from Tmobile and upon my 1st try to connect to work wifi, i can reach the splash login page, but after entering credentials, it bounces me back to the splash page instead of verifying that I have logged in. My older Nexus 6 has no issues connecting to wifi...
Click to expand...
Click to collapse
Solution to my issue: Not sure if it was a combination of things or just solely this tip from an LG rep:
Go to: Settings>Apps> (3 dots top left) > Show System> Wi-Fi > (storage>clear cache & clear data)
Tried connecting to Wifi after that and it worked on my v20. Also I entered in slightly different info in my work wifi splash page which may or may not have made a difference.
Hello, has anyone had a problem that they cannot connect to 5G on your router? My phone will not connect to 5G what ever I do, but will connect no problem to 2.4G. I've tested it with several different routers and all my other devices connect without any problems.
WiFi Issues
I was having issues with my WiFi at home only. Connected everywhere else. I found a post on this site that helped. The post was for a different issue. I just looked at all of the other settings that were available and did a little experimenting. My issue is fixed. WiFi is now good everywhere!!! I have T-Mobile so I am not sure if it will work with other carriers.
Dial-er code that got me to the right menu.
*#546368#*918#
I found that taking the metal back off my v20 improved download speed significantly!
I reported that in the discussion about people unable to get 5 GHz Wi-Fi.

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