Trying To Recover Data After XT1096 5.1 Black Screen Bug - X 2014 Q&A, Help & Troubleshooting

Trying to recover data after XT1096 5.1 black screen bug
So I encountered this bug about 2 days ago. It's basically a bug that results in an un-responsive black screen for no apparent reason. I tried all the standard support protocols to save my data (i.e. copy files to pc via USB, and using Cellebrite to pull them off) but without MTP or USB Debugging enabled none of these options worked. Both Verizon and Motorolla tech support advised me to factory reset my phone. However being that a reset will wipe all my data, I've refused to go down that path (yet). So after doing some of my own research I came up with the following ideas, which so far have not been successful.
Idea 1 - use adb to sideload an OTA update with a fresh image that will hopefully resolve the black screen bug but not wipe my data. I followed this thread with partial luck. I got about 47% through the sideload process before it crashed complaining about an invalid full image check
Idea 2 - use fastboot to flash all the images except user data (again with the hopes of resolving the black screen bug without losing data) - But I can't seem to find a compatible set of stock images that will play nicely with my unrooted and locked bootloader phone.
Idea 3 - root my phone, load a custom rom (with no black screen bug) and preserve my user data - unfortunately mofo doesn't support an XT1096 root since I've already accepted the 5.1 OTA.
So my question are:
1 - Are there a set of verizon stock digitally signed images anywhere out there that will work with my XT1096 with 5.1 already installed?
if not
2 - Is there any way to root my phone or unlock the bootloader so that I can accept non-factory images without the use of Mofo?
Any help with this is greatly appreciated.

rushramia said:
So I encountered this bug about 2 days ago. It's basically a bug that results in an un-responsive black screen for no apparent reason. I tried all the standard support protocols to save my data (i.e. copy files to pc via USB, and using Cellebrite to pull them off) but without MTP or USB Debugging enabled none of these options worked. Both Verizon and Motorolla tech support advised me to factory reset my phone. However being that a reset will wipe all my data, I've refused to go down that path (yet). So after doing some of my own research I came up with the following ideas, which so far have not been successful.
Idea 1 - use adb to sideload an OTA update with a fresh image that will hopefully resolve the black screen bug but not wipe my data. I followed this thread with partial luck. I got about 47% through the sideload process before it crashed complaining about an invalid full image check
Idea 2 - use fastboot to flash all the images except user data (again with the hopes of resolving the black screen bug without losing data) - But I can't seem to find a compatible set of stock images that will play nicely with my unrooted and locked bootloader phone.
Idea 3 - root my phone, load a custom rom (with no black screen bug) and preserve my user data - unfortunately mofo doesn't support an XT1096 root since I've already accepted the 5.1 OTA.
So my question are:
1 - Are there a set of verizon stock digitally signed images anywhere out there that will work with my XT1096 with 5.1 already installed?
if not
2 - Is there any way to root my phone or unlock the bootloader so that I can accept non-factory images without the use of Mofo?
Any help with this is greatly appreciated.
Click to expand...
Click to collapse
1) Yes there are stock signed images for the xt1096. They won't fix your problem. The problem is the data partition is corrupt. Flashing a stock image does not change nor fix the data partition, so it won't help.
2) No, there is no other way.
I am sorry to say, but there is only one solution, which is factory reset. The reason factory reset works is because it will erase the corrupted data partition. Sorry, but you will lose your data, there is no way to recover now. Since you have 5.1 installed, it is also impossible to use mofo and sunshine, so no root and no bootloader unlock neither.

I'm in the same boat except I'm on vacation with out my computer. Can I factory reset from fastboot?

Yes you can. Once you are in fastboot select recovery. Once you are in recovery and see the dead android press power and volume down to open the menu, then select factory reset.
Sent from my XT1095 using Tapatalk

AGISCI said:
1) Yes there are stock signed images for the xt1096. They won't fix your problem. The problem is the data partition is corrupt. Flashing a stock image does not change nor fix the data partition, so it won't help.
2) No, there is no other way.
I am sorry to say, but there is only one solution, which is factory reset. The reason factory reset works is because it will erase the corrupted data partition. Sorry, but you will lose your data, there is no way to recover now. Since you have 5.1 installed, it is also impossible to use mofo and sunshine, so no root and no bootloader unlock neither.
Click to expand...
Click to collapse
Thanks Chris,
I appreciate the response. Do you know where I might find the stock signed images for xt1096? I've somehow hosed my system img so now I can't even get into recovery to do a factory reset (keeps complaining 'failed to validate system image'). I'm hoping to re-flash the stock system.img to fix this problem. Let me know.
Thanks!

Sure here it is:
download
Sent from my XT1095 using Tapatalk

AGISCI said:
Sure here it is:
Click to expand...
Click to collapse
Thanks!
That got me back to where I started. System is no longer 'invalid' and my phone boots up to a black screen. The notifications still work and I can boot into fastboot or recovery modes. I guess my only option now is to bite the bullet and factory reset now (and loose my data). :crying:
Thanks again for all your help!

AGISCI said:
Yes you can. Once you are in fastboot select recovery. Once you are in recovery and see the dead android press power and volume down to open the menu, then select factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
weird. I go into fastboot and got the options: normal boot, recovery, factory and some others and i can cycle through with vol down. vol up is select but no matter what i select it just boots normally (still have black screen)
do i need to unlock something?

I need some more info. Are you on stock rom? What version(4.4.4, 5.0, or 5.1)? Have you unlocked your bootloader with sunshine? Have you rooted woth mofo or kingroot?
Sent from my XT1095 using Tapatalk

Related

Solved - Locked Boot Screen, Unable To Access Custom Recovery Image.

Very noobish issue. Rooted, unlocked bootloader on Atrix HD. Set up SafeStrap as recovery. Everything checked and working. After letting SafeStrap install Cyan 10.3 and rebooting, phone entered CyanogenMod boot screen and become stuck for an hour. Realized that I forgot to reset and wipe all stock settings and cache (yes, I know that should have been obvious step). Figured I could just go into SafeStrap and make the quick fix.
Seems that I'm unable to enter my custom recovery, instead I'm lead to the familiar bricked android stock recovery. No options to access stock rom (assuming it was deleted during install or lost, etc). Tried installing a different recovery, but fastboot on PC is unable to find device. Help at this point is very much appreciated, either to do any of the following:
1. Somehow access SafeStrap again (assuming that it wasn't wiped aswell) so I can clear stock settings and cache, get Cyan 10.3 going properly.
2. Instructions/links to another method to otherwise forcibly delete stock settings and cache (please keep in mind, fastboot is currently unable to find device).
3. Otherwise completely clear phone of EVERYTHING, then reinstal stock recovery and or/stock ROM so I can give up on flashing custom and stick with stock.
*Update:
Was finally able to get phone into AP Fastboot Flahsh Mode. My computer itself can't see the phone, but device manager shows it as "Fastboot QINARA S" and I'm able get a response through my PC's end of flashboot.
Tried using RSD lite to install a stock ROM, but no success since the phone isn't off and can't be turned off without trying to go into another Boot Loop. Also tried installing a new recovery through fastboot, but I keep getting the response, "(Bootloader) variable not supported."
At this point, I'd be really happy if I could get the proper commands to wipe and factory reset my phone while in fastboot. At least then I'd have Cyan. I could try installing stock if it continued to glitch.
Update Motorola drivers on your computer and check threads for fastboot files from skeevydude.
Sent from my MB886 using XDA Premium 4 mobile app
Well safestrap is for use with locked bootloaders so there lies your problem. Maybe you can make a factory cable or buy one to put your phone into fastboot so you can flash stock through rsd.
Sent from my PACMAN MATRIX HD MAXX
http://forum.xda-developers.com/showthread.php?t=2226527
Sent from my MB886 using XDA Premium 4 mobile app
SkunkID said:
*Update:
Was finally able to get phone into AP Fastboot Flahsh Mode. My computer itself can't see the phone, but device manager shows it as "Fastboot QINARA S" and I'm able get a response through my PC's end of flashboot.
Tried using RSD lite to install a stock ROM, but no success since the phone isn't off and can't be turned off without trying to go into another Boot Loop. Also tried installing a new recovery through fastboot, but I keep getting the response, "(Bootloader) variable not supported."
At this point, I'd be really happy if I could get the proper commands to wipe and factory reset my phone while in fastboot. At least then I'd have Cyan. I could try installing stock if it continued to glitch.
Click to expand...
Click to collapse
The error is from using the wrong fastboot executable. Look at post 5. If you get a stickybit error, search our general forums for "stickybit" and you'll find that fix.
deeje00 said:
Well safestrap is for use with locked bootloaders so there lies your problem. Maybe you can make a factory cable or buy one to put your phone into fastboot so you can flash stock through rsd.
Sent from my PACMAN MATRIX HD MAXX
Click to expand...
Click to collapse
With a bit of creativitity one could use SSR to dual boot Holo Blur and Batakang....or two custom 4.3's that use the same kernel....PAC + Carbon both with arrrghhh's kernel.....Only problem is ya can't be a noob at all if ya do it.
Solved issue...somehow.
Used method shown in link below to install stock recovery image since Safety Strap was apparently deleted/wiped/banished?
(can't link, still noob poster. Just search, "[Guide] How to flash back to Stock Rom - chacha. Please Sticky This !", should be the first result.)
After installing stock recovery, was able to go to the standard dead android screen, but after punching the volume buttons randomly, the option menu for stock recovery opened. Was able to factory reset and wipe cache, then properly reboot. Cyanogenmod finally got out of it's BootLoop, and everything seems to be running fine. Flashed a non-official CWM (no offical CWM or Twrp avaliable for Atric HD) and got Gapps. Phone is finally running fine.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Lingering issues worth mentioning incase there are obvious fixes.
.Cyan likes to crash whenever running programs for the first time or doing do much activity in a short amount of time (I suspect the cache has something to do with the cleared cache since revisiting apps doesn't cause crashes as often). If it persists, I'll probably just back up and look for a more stable rom.
.All notification lights are white, except the battery notification lights, despite me changing the colors and/or allowing apps to use their own light settings.
When you're at the "dead Android" screen pressing Vol Down + Power pushes it into recovery, iirc - might seem random but there's a purpose behind it.
SkunkID said:
Solved issue...somehow.
Used method shown in link below to install stock recovery image since Safety Strap was apparently deleted/wiped/banished?
(can't link, still noob poster. Just search, "[Guide] How to flash back to Stock Rom - chacha. Please Sticky This !", should be the first result.)
After installing stock recovery, was able to go to the standard dead android screen, but after punching the volume buttons randomly, the option menu for stock recovery opened. Was able to factory reset and wipe cache, then properly reboot. Cyanogenmod finally got out of it's BootLoop, and everything seems to be running fine. Flashed a non-official CWM (no offical CWM or Twrp avaliable for Atric HD) and got Gapps. Phone is finally running fine.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Lingering issues worth mentioning incase there are obvious fixes.
.Cyan likes to crash whenever running programs for the first time or doing do much activity in a short amount of time (I suspect the cache has something to do with the cleared cache since revisiting apps doesn't cause crashes as often). If it persists, I'll probably just back up and look for a more stable rom.
.All notification lights are white, except the battery notification lights, despite me changing the colors and/or allowing apps to use their own light settings.
Click to expand...
Click to collapse
Hi, I am having the same issue you had... how the heck were you able to get back into stock recovery? Every time I try my phone just reboots and gets stuck again. I cant even turn off my phone with out it rebooting. I have read your posts and followed that other forum you mentioned but if I cannot boot into recovery and if my computer cant see my phone it wont work. Please help when you get a chance.

[Q] Can't update to 5.1 (Previously unlocked & rooted, but re-locked)

I've had a look through various threads on here to try to get my Nexus 6 updating to 5.1...
I'd unlocked the bootloader and rooted it a long time ago, and was trying to find a way to do it without wiping it, but decided to just re-lock the bootloader and do it from scratch, only 3 months old but no harm in a fresh start...
Anyway, I locked the boot loader, it erased successfully, but still fails to update...
I've seen people refer to side-loading, but can't seem to see the best place for a guide to do that...
Shouldn't it update as normal now I've relocked the bootloader? Can anyone point me in the right direction while it's still blank?
if any files have changed in the system, any, and just one, then you can not update via ota.
simms22 said:
if any files have changed in the system, any, and just one, then you can not update via ota.
Click to expand...
Click to collapse
Even after relocking / wiping? What a nuisance!
Can you point me in the right direction for sideloading 5.1? I've downloaded it, but not sure how to get it on...
RichCowell said:
I've had a look through various threads on here to try to get my Nexus 6 updating to 5.1...
I'd unlocked the bootloader and rooted it a long time ago, and was trying to find a way to do it without wiping it, but decided to just re-lock the bootloader and do it from scratch, only 3 months old but no harm in a fresh start...
Anyway, I locked the boot loader, it erased successfully, but still fails to update...
I've seen people refer to side-loading, but can't seem to see the best place for a guide to do that...
Shouldn't it update as normal now I've relocked the bootloader? Can anyone point me in the right direction while it's still blank?
Click to expand...
Click to collapse
Click the OTA link in my signature for some more information.
RichCowell said:
Even after relocking / wiping? What a nuisance!
Can you point me in the right direction for sideloading 5.1? I've downloaded it, but not sure how to get it on...
Click to expand...
Click to collapse
relocking just locks the bootloader, wiping just deletes the user data. so, if any files get changed, they still stay changed, even after a factory reset. flashing the factory img would change this(another way to get 5.1).
simms22 said:
relocking just locks the bootloader, wiping just deletes the user data. so, if any files get changed, they still stay changed, even after a factory reset. flashing the factory img would change this(another way to get 5.1).
Click to expand...
Click to collapse
Agreed, factory image should get you back to Ota ready.
simms22 said:
relocking just locks the bootloader, wiping just deletes the user data. so, if any files get changed, they still stay changed, even after a factory reset. flashing the factory img would change this(another way to get 5.1).
Click to expand...
Click to collapse
Okay, getting on with it now, thanks guys...
For future reference, when the next update comes out, can I just side-load without having to wipe everything again?
RichCowell said:
Okay, getting on with it now, thanks guys...
For future reference, when the next update comes out, can I just side-load without having to wipe everything again?
Click to expand...
Click to collapse
for the future, if you are flashing a factory img, then yes.
RichCowell said:
Okay, getting on with it now, thanks guys...
For future reference, when the next update comes out, can I just side-load without having to wipe everything again?
Click to expand...
Click to collapse
Same thing. Everything has to be 100% stock.
No need to wipe if you don't relock your bootloader.
RichCowell said:
Okay, getting on with it now, thanks guys...
For future reference, when the next update comes out, can I just side-load without having to wipe everything again?
Click to expand...
Click to collapse
Possibly spoke too soon - the last steps of the instructions didn't happen...
When a small Android appears, press Power Button + Volume UP.
- Select "Wipe data/factory data reset"
I got the small Android on its side / error image, so pressed Power Button & Volume Up, the phone just rebooted, did an upgrading thing and booted as normal...
Should I re-do something now before I set everything back up or should it be okay to use?
RichCowell said:
Possibly spoke too soon - the last steps of the instructions didn't happen...
When a small Android appears, press Power Button + Volume UP.
- Select "Wipe data/factory data reset"
I got the small Android on its side / error image, so pressed Power Button & Volume Up, the phone just rebooted, did an upgrading thing and booted as normal...
Should I re-do something now before I set everything back up or should it be okay to use?
Click to expand...
Click to collapse
if it booted fine, and your about phone says 5.1, then youre fine.
simms22 said:
if it booted fine, and your about phone says 5.1, then youre fine.
Click to expand...
Click to collapse
Awesome, thanks
Need to decide now whether to bother rooting to make future updates easier...
I'm on a Google purchased, at&t sim, 5.0.1 Nexus 6 -- Locked boot loader, stock everything.
Mac OSX 10.9.5 Mavericks.
I enabled debugging, authorized my computer, and can see my device listed with the ./adb devices command when it's on. However, once I boot into the boot loader, or stock recovery, I lose my adb connection, and therefore cannot side load the OTA.
Everything I've found points to it being a Windows driver issue, but I'm on Mac...
Any advise?
sarshadd said:
I'm on a Google purchased, at&t sim, 5.0.1 Nexus 6 -- Locked boot loader, stock everything.
Mac OSX 10.9.5 Mavericks.
I enabled debugging, authorized my computer, and can see my device listed with the ./adb devices command when it's on. However, once I boot into the boot loader, or stock recovery, I lose my adb connection, and therefore cannot side load the OTA.
Everything I've found points to it being a Windows driver issue, but I'm on Mac...
Any advise?
Click to expand...
Click to collapse
adb only works in stock recovery for adb sideload. I've never done it but my assumption is that you must be in the sideload menu
Only fastboot works in the bootloader.
rootSU said:
adb only works in stock recovery for adb sideload. I've never done it but my assumption is that you must be in the sideload menu
Only fastboot works in the bootloader.
Click to expand...
Click to collapse
Yup -- I am in the side-load menu, with yellow text, asking for the file to be pushed across adb.
sarshadd said:
Yup -- I am in the side-load menu, with yellow text, asking for the file to be pushed across adb.
Click to expand...
Click to collapse
What does it say when you sideload?
sarshadd said:
Yup -- I am in the side-load menu, with yellow text, asking for the file to be pushed across adb.
Click to expand...
Click to collapse
After you put the boot loader in sideload mode, unplug and replug the USB cable, then run adb sideload.

X2 Black screen

Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

NEED HELP - Android gone black

Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.
I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?

[HELP] Moto X won't boot to OS after strange happenings...

Rooted, Bootloader unlocked, TWRP installed, Xposed Running. 5.0 - I did not yet update or press update ever, If I have ever accidentally allowed it to begin downloading I kill the download by deleting the file using SDMaid.
I got home, had problems with other devices, phone was on about 40% at this point. I remember hearing the phone reboot, I noticed it went into TWRP, which was strange, I restarted system > powered up > lockscreen > restart to twrp with no interaction. Phone is now getting low 21%ish. Fix permissions - because used to be the all out fix on my other devices.
Same thing again > straight into twrp.
I notice that some scripts have been ran in the twrp console. Something along the lines of Victara_en_US.zip Some red scripts I assume saying failed to update.
I assume the phone is now too low to power up.
It shows no sign of charging since leaving the last twrp reboot.
Green light in top speaker shows when attempting to power up with usb charger plugged in > nothing else happens.
With charger unplugged from phone I see my modified logo screen and the moto planet spinning before phone turns off completely. This process now repeats.
Anyone have any idea what the hell is wrong with my phone?
EDIT UPDATE:
Managed to get into the fastboot menu:
Battery Low (RED)
Device is UNLOCKED status code 3 (YELLOW)
Software status modified (YELLOW)
As normal aside from Battery...
THE-M1GHTY-BUKO said:
EDIT UPDATE:
Managed to get into the fastboot menu:
Battery Low (RED)
Device is UNLOCKED status code 3 (YELLOW)
Software status modified (YELLOW)
As normal aside from Battery...
Click to expand...
Click to collapse
Get your phone into TWRP and connect it to your charger and let it charge to at least 70% Use Advanced Wipe in TWRP, select Cache and wipe that. Then see if your phone will start normally. Somehow you have downloaded the update file and it is trying to run automatically. Since your phone is modified, the update fails (and nothing is updated or changed.) The update file is in /cache so wiping that should correct the problem. You should go ahead and update to the Stagefright patched version of your ROM so you aren't having to deny the factory update all the time.
mikeoswego said:
Get your phone into TWRP and connect it to your charger and let it charge to at least 70% Use Advanced Wipe in TWRP, select Cache and wipe that. Then see if your phone will start normally. Somehow you have downloaded the update file and it is trying to run automatically. Since your phone is modified, the update fails (and nothing is updated or changed.) The update file is in /cache so wiping that should correct the problem. You should go ahead and update to the Stagefright patched version of your ROM so you aren't having to deny the factory update all the time.
Click to expand...
Click to collapse
Attempting this now....
Phone still boots to a black screen. I don't understand why it would download the update let alone attempt to install it, I religiously deny the update. Also why would it have booted up normally then forced itself into TWRP? :S
What can I next? I dont mind wiping using fastboot as I managed to take all my files off the phone via twrp.
This happened to me a couple times but wiping the cache AND the dalvik cache fixed it. If it still doesn't work, I hope you have a backup because you are going to have to wipe the system and data next. Sometimes these updates like to link themselves to all the phone's partitions, and in that case you should wipe everything and restore your full system and data backup in recovery.
TyNote3Krill said:
This happened to me a couple times but wiping the cache AND the dalvik cache fixed it. If it still doesn't work, I hope you have a backup because you are going to have to wipe the system and data next. Sometimes these updates like to link themselves to all the phone's partitions, and in that case you should wipe everything and restore your full system and data backup in recovery.
Click to expand...
Click to collapse
I wiped both the first time I tried it :-/
I don't have a system backup as a far as I am aware, need to check main pc for something like that. I had a lot of trouble with no signal after changing my phone to x1095 so I could root it etc. Just hope I don't have the same trouble again. Can i reinstall the system through twrp? Or do I need to flash via fastboot?
Whats my best option, system files wise, for fixing this?
THE-M1GHTY-BUKO said:
I wiped both the first time I tried it :-/
I don't have a system backup as a far as I am aware, need to check main pc for something like that. I had a lot of trouble with no signal after changing my phone to x1095 so I could root it etc. Just hope I don't have the same trouble again. Can i reinstall the system through twrp? Or do I need to flash via fastboot?
Whats my best option, system files wise, for fixing this?
Click to expand...
Click to collapse
If you dont have a backup, at this point, I don't see any other options besides formatting your data or flashing the stock firmware. Of course, don't just take my word for it, but in the future just make sure you have a working backup available.
TyNote3Krill said:
If you dont have a backup, at this point, I don't see any other options besides formatting your data or flashing the stock firmware. Of course, don't just take my word for it, but in the future just make sure you have a working backup available.
Click to expand...
Click to collapse
Am I able to flash anything other than the stock 5.0? Last I checked I had converted whatever I had to the x1095. I remember everything being easier on other phones...
Yes, you can, just make sure you have the right file for the job. They are usually about 2 gigs, and they take forever to flash. Note that once you flash the file, your phone will be as if you just bought it from the store, but it always will boot if you have the corresponding build.
THE-M1GHTY-BUKO said:
Attempting this now....
Phone still boots to a black screen. I don't understand why it would download the update let alone attempt to install it, I religiously deny the update. Also why would it have booted up normally then forced itself into TWRP? :S
What can I next? I dont mind wiping using fastboot as I managed to take all my files off the phone via twrp.
Click to expand...
Click to collapse
In TWRP, make a backup now even though it may not be useful depending on what the problem is. Then, use advanced wipe in TWRP and wipe data. If the phone will boot now, something got corrupted in data and you'll just need to set your phone up again. If the problem continues, you'll have to flash your system image. How to do this varies with the model of your phone; some models have TWRP images, others need to use fastboot files. After you flash the new system image, you can either just continue to clean setup the phone, or you can try to restore only data from the backup you made previously.
TyNote3Krill said:
Yes, you can, just make sure you have the right file for the job. They are usually about 2 gigs, and they take forever to flash. Note that once you flash the file, your phone will be as if you just bought it from the store, but it always will boot if you have the corresponding build.
Click to expand...
Click to collapse
Does that include 5.1 roms? I can never seem to find x1095 5.1 roms, or anything for that matter, they are all titled with every other version.
mikeoswego said:
In TWRP, make a backup now even though it may not be useful depending on what the problem is. Then, use advanced wipe in TWRP and wipe data. If the phone will boot now, something got corrupted in data and you'll just need to set your phone up again. If the problem continues, you'll have to flash your system image. How to do this varies with the model of your phone; some models have TWRP images, others need to use fastboot files. After you flash the new system image, you can either just continue to clean setup the phone, or you can try to restore only data from the backup you made previously.
Click to expand...
Click to collapse
I tried wiping data to no avail.
Im trying to download stock 5.0 for now but the download is taking decades for some reason. Do you, or anyone else, recommend any roms which I can easily flash without having to worry about modem files?
THE-M1GHTY-BUKO said:
Does that include 5.1 roms? I can never seem to find x1095 5.1 roms, or anything for that matter, they are all titled with every other version.
Click to expand...
Click to collapse
Hopefully this could provide more information for your situation?
http://forum.xda-developers.com/moto-x-2014/development/rom-xt1095-flashable-stock-rom-t3185945
Thank you for your help, as well as anyone else who helped me. I now have a running phone on 5.1.
How do I gain root from here? My superuser app updated and now tells me I have no binary, despite telling me to flash something only 5 minutes prior.
Sent from my XT1095 using XDA Free mobile app
So you don't have root? I would suggest rooting using towelroot. Go online and search "towelroot" click on the first result, click on the lambda to download the apk, and install it. You can then open the app, and press "make it ra1n" to root your device without any reboot needed.
I had root prior to wiping and installing the 5.1 update that was linked to me. Towelroot gives me the phone not supported message.
Sent from my XT1095 using XDA Free mobile app
Towel root does not work in 5.1.
To root just flash TWRP. Start TWRP. When you exit TWRP it will ask you if you want to root it. Simple.
Sent from my XT1095 using Tapatalk
I'm still in the "phone not responding" phase.. how did you manage to get in the bootloader from there? Tnx!
I found a chainfire autoroot IMG that rooted my phone. Found xposed too. I'm back at a fully working phone now, thank you to all who helped me.
Gotta say, the battery life on 5.1 is a hell of a lot better.
Sent from my XT1095 using XDA Free mobile app
As in you can't get it to fastboot?
I left it to charge for a while, then took about 5 minutes attempting the power button volume button combo to restart and get it into fastboot.
I believe that it's something like:
Power + vol down until the phone screen flashes/green light goes off
Then
Still holding the power and volume down
Hold the vol up too
Then release the power still holding the vol up and down.
That's what worked for me. It's literally the most awkward phone I've had go button combos.
I think vol up from powered off works too.
If you mess up just hold the power and vol down again.
Sent from my XT1095 using XDA Free mobile app

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