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Hello everyone.
Just received my HTC TyTN II.
I just registered my device at the HTC web site, but after replacing the battery and closing the cover, the device refuses to power on.
Also, charging the battery gives a RED led, instead of the usual ORANGE or GREEN.
Anything I can do, or is it broken?
Thanks,
Loki
i had a similar issue, you need to charge your phone up. Plug it into an external power supply, not the computer, and charge it. WHen it displays a red LED, it means the battery is in a critical low. Charge it full asap
SImilar issue but call cingular and they send me replacement phone
Loki1973 said:
Hello everyone.
Just received my HTC TyTN II.
I just registered my device at the HTC web site, but after replacing the battery and closing the cover, the device refuses to power on.
Also, charging the battery gives a RED led, instead of the usual ORANGE or GREEN.
...
Loki
Click to expand...
Click to collapse
SImilar issue but call cingular and they send me replacement phone.
ekw said:
i had a similar issue, you need to charge your phone up. Plug it into an external power supply, not the computer, and charge it. WHen it displays a red LED, it means the battery is in a critical low. Charge it full asap
Click to expand...
Click to collapse
I swapped batteries from another TyTN II and same issues. My battery in the other one, no problems.
I think it is gone. I'll contact the supplier for further instructions.
Thanks anyway.
Loki.
This happened to me as well and a few other posts on this board. It appears to be a pretty high failure rate.
I have called HTC Europe.
It is a quite common problem and the device will be considered a DOA since it is only 3 days old, and will be replaced by a service center in Belgium. Back to using my Wizard for a couple of days more.
Thanks for the info!
Loki.
ekw said:
i had a similar issue, you need to charge your phone up. Plug it into an external power supply, not the computer, and charge it. WHen it displays a red LED, it means the battery is in a critical low. Charge it full asap
Click to expand...
Click to collapse
When this is the case the red LED is flashing meaning battery low, if it's on all the time it's a dead phone as mine went yesterday and HTC are replacing it.
Earlier today my Milestone suddenly turned off. The battery was fully charged. However since it turned off it will not power on. I have tried another battery. I tried to power on with the sim card out and or the sdcard out. When I plug it in the wall charger the usb led light is dark. Whats weird is if I take the battery out and plug the wall charger in the led usb light flashes every other second, but when I reinsert the battery itr goes dark again. I cannot get it to power on. Anyone have any suggestions? And or been in a similar situation? Thank you to all in advance,
Can anyone offer any advise? Has anyone had a similiar issue? If so what happend, was it fixed?
With the full battery, will the M logo show up?
I get nothing. if I instert the battery and the charger the charger light by the usb will not light up. However if I take the battery out and then plug it in the charger the light on the usb flashes. But I get absolutely nothing, no power no display. I am in the usa and am using it on AT&T. I went to the Motorola Canada website and found it is still under warranty. However the phone was flashed with Cyanogenmod 6 (froyo) when it died. I am awaiting to hear what Motorola Canada says and hope it can be replaced. I purchased it from a reseller on ebay this last year, not from Telus or Motorola directly. So I am crossing my fingers and hoping it can get fixed, but preferably replaced.
By the way, thank you for the reply.
ah.. howabout the boot loader...
I just tried and I can even get the boot loader up without the battery inside.
To get the bootloader, press volume up and the camera button.
Also, sliding the keyboard out and in again can't hurt... it wakes mine up anyway...
Bootloader will not appear. The phone is completely and utterly dark. Absolutely no response not matter what I do. Still have not heard back from Motorola .
I dunno, I was hoping that something could be done since the usb light flashes without the battery... maybe that flashing is some kind of error code
Perhaps a different charger will be better
Just an idea from this thread http://androidforums.com/droid-support-troubleshooting/15813-droid-will-not-turn.html
But it might be valid.
Same thing happened to me. I sent it back to Motorola for repairs but it was such a hassle because I purchased it new off Craigslist from a Telus employee who won it in a company contest. All I had was the congratulation letter and they were pretty firm on having a receipt. I'm using it with Fido so I had to play dumb with someone at the Telus store and gave them my CDMA work cell number. They couldn't figure out why the phone was never activated on Telus but I kept insisting that I was using it up until it died so they sent it in.
When I got the phone back, the repair sheet said that it needed a software update. How they managed to turn the phone on to accept a flash is a mystery to me unless they have some kind of secret flash tools.
Well, I'm baffled.
Last night I looked down to see my Bionic bootlooping. I let it do its thing and after a few reboots it stopped. Whatever, it's android, it's buggy.
Then when I picked it up, I realized it wasn't even on anymore. I tried to turn it on, nothing. So, I pulled the battery for a minute, popped it back on, and... still nothing.
Long story short, I ended up going to Verizon, trying different batteries, chargers, etc, and I can't get an inch of life out of the phone.
I can see a white LED light up when the phone is connected via the stock USB cable. No other cable will do it, and the wall charger won't do it. I don't know if this really indicates anything or not...
Is there anything else I can even try? It won't even boot into recovery - I never see the red M at all, the screen doesn't so much as even flicker. Unfortunately I bought the phone second hand from an iPhone 4S switcher, so there's nothing I can do to get a warranty replacement.
It's back to my original Droid for now...
I had the same problem Sunday night. Called tech support and they overnight-ed a replacement.
Try holding Volume down + power from the off state for a few seconds then letting go.
Or try Both Volume buttons + Power.
If those do nothing, it sounds like you have a very expensive paperweight. You need a replacement, sorry.
Whatever you do, DO NOT send the phone into Verizon!
Make up some excuse like you lost it or someone stole it or something.
Had my first Bionic do this I said I lost it claimed on my insurance but new one acts up also usually when it's overheating got my old one to fastboot did a complete restore to stock tested it by steaming netflix that lasted for about half an hour now it's just a paper weight!
Sent from my DROID BIONIC using XDA App
Would Motorola honor the 1 year warranty?
cryptiq said:
Would Motorola honor the 1 year warranty?
Click to expand...
Click to collapse
If it covers your excuse, yeah.
Tivo7 said:
If it covers your excuse, yeah.
Click to expand...
Click to collapse
Based on what details we have from the OP, it doesn't sound like he did anything to damage or modify the phone. So if the phone is stock he should be able to get help from Moto I presume?
what i did was
i had the verizon rep patch me straight through to insurion and got my o.g droid replaced.
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
If you haven't messed with any system files and you're completely stock, you can take the phone in for repair.
It's rooted, but there's no way for them to tell if it won't boot.
Motorola's live chat rep offered to let me send it in for RMA repair. The fine print says, though, that the repair stops being free the second they see anything that voids the warranty. My assumption is that they'll never be able to tell it's rooted because they will need to just send a refurb if it's shorted out, but should I bother risking it?
c0LdFire said:
I tried to get into recovery with no luck.
Unfortunately I'm not the original owner, so I can't send a receipt or anything Motorola's way. I do have the original box, though, and the original owner had it all of three days...
My phone was rooted to freeze some bloatware, but still on the stock ROM. It was running that way for weeks, so there's no way that would have caused it. I've never seen a phone just... completely keel over before. I'm half tempted to just use my original droid for 2-3 weeks and grab the nexus when it comes out.
Click to expand...
Click to collapse
Did you try calling Moto? It would be one thing if the phone has been in the market for say 16 months and then the 1 year warranty period would come into question, but in this case the phone hasn't been out for more 3 months so it should be covered. I could see where they would require a receipt to make sure it was purchased from an authorized reseller vs. a grey market seller, but it's worth a shot to give them a call.
Any chance you can get in touch with the person that sold you the phone?
Same thing happened to me...
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
hanafubuku said:
Was tethering my bionic to PC for web access when it died. It was really hot so I thought it was some sort of safety measure to keep the processor from frying and I tried all of the stuff lots of you proposed in addition to letting my phone lie on a heat sink to relieve some of that heat.
I know you mentioned that you took it to a store and tried all sorts of chargers, but did you try leaving it plugged in to a wall/car charger for a while? That's what did it for me after leaving the batteries out of the unit overnight (I don't think that part is necessary... I was just fed up messing with it and went to sleep hoping it would be magically fixed by some house gnomes) - after plugging the batteries back in that morning and having it still not work, I switch to a car charger (which is rated 1a - higher than the included 850ma charger) and on in the middle of a trip to the Verizon store it simply turned on displaying 5% power on battery.
Odd thing is, before it was tethered the last night, it was at 100% power. So either somehow phone got shorted and drained the battery really fast, or the bionic simply eats so much power with that LTE that even when being supplied power from the PC, it still drains the battery. And from reading some of the other stuff online after googling "white light droid on," it seems that white light indicator is some sort of charge indicator and that the OS won't show if the battery is less than 5%.
Click to expand...
Click to collapse
Yeah your computer USB port does not provide enough power to compensate for the draw you will get off LTE. Your phone will eat much more juice than you are giving it. Leaving the battery out allows the phone to fully discharge any built up charges (ever had this with a laptop? Looks like a bad motherboard but you pull out the battery ans hold the power button down to drain the capacitors and then reinstall the battery and instant boot.) Same thing happening here would be my guess.
Leave the battery out overnight or hold the power button down for about 30 seconds. Put the battery back in and let it charge for awhile. Profit?
Sent from my DROID BIONIC using XDA App
Question:
Does HTC One have a overcharging protection?
I am sure it does, right? What type of modern device would not have this feature or who in right mind would sell without this feature?
Other wise we would be hearing a lot of reports of HTC One shooting out smoke and flaming up while phone is plugged in charging during user are in bed sleeping?
Reason for me asking is because one of the HTC One user called up HTC to ask about this question and he said HTC told him that even when phone is at 100%, it is still continuing charging and that user must disconnect the charger. (makes absolutely no sense to me, htc made it so that we need to monitor every % of charge? for hours?)
Anyways,,, this person made sure that the HTC support agent knew what he was asking and that he had called again to speak to different agent and had received same answer.
I am in to electric radio control, so LiPo batteries and charging isn't anything new to me...
I still do not believe the answer this member have received from the support agent. But... if there really was a tiny chance that it is true... this would be a ticking time bomb.
What you say people? Just some totally misinformed htc support agentS ?
xxgg said:
Question:
Does HTC One have a overcharging protection?
I am sure it does, right? What type of modern device would not have this feature or who in right mind would sell without this feature?
Other wise we would be hearing a lot of reports of HTC One shooting out smoke and flaming up while phone is plugged in charging during user are in bed sleeping?
Reason for me asking is because one of the HTC One user called up HTC to ask about this question and he said HTC told him that even when phone is at 100%, it is still continuing charging and that user must disconnect the charger. (makes absolutely no sense to me, htc made it so that we need to monitor every % of charge? for hours?)
Anyways,,, this person made sure that the HTC support agent knew what he was asking and that he had called again to speak to different agent and had received same answer.
I am in to electric radio control, so LiPo batteries and charging isn't anything new to me...
I still do not believe the answer this member have received from the support agent. But... if there really was a tiny chance that it is true... this would be a ticking time bomb.
What you say people? Just some totally misinformed htc support agentS ?
Click to expand...
Click to collapse
Support agents and customer service centers are just like any other group of people, most of them are idiots and the rest of them will mess with you if they feel you're an idiot. That even includes Indian call centers.
That person either misunderstood or was messed with, maybe they were so annoying/gullible that the rep just wanted to give them an answer that would scare them away. The HTC One can't overcharge unless you hook it up to the wrong power source. Jam your usb cable right into a wall socket and it'll probably pop into flames, but aside from that don't sweat it.
xxgg said:
Question:
Does HTC One have a overcharging protection?
I am sure it does, right? What type of modern device would not have this feature or who in right mind would sell without this feature?
Other wise we would be hearing a lot of reports of HTC One shooting out smoke and flaming up while phone is plugged in charging during user are in bed sleeping?
Reason for me asking is because one of the HTC One user called up HTC to ask about this question and he said HTC told him that even when phone is at 100%, it is still continuing charging and that user must disconnect the charger. (makes absolutely no sense to me, htc made it so that we need to monitor every % of charge? for hours?)
Anyways,,, this person made sure that the HTC support agent knew what he was asking and that he had called again to speak to different agent and had received same answer.
I am in to electric radio control, so LiPo batteries and charging isn't anything new to me...
I still do not believe the answer this member have received from the support agent. But... if there really was a tiny chance that it is true... this would be a ticking time bomb.
What you say people? Just some totally misinformed htc support agentS ?
Click to expand...
Click to collapse
Nope, it has overcharge protection circuits built in. If you charge while the phone is on and leave it hooked up for a long time, it will say 100%, and the LED will be green. But once you disconnect from the power, it will rapidly go to whatever the true charge state is (96%, or whatever the phone has gotten down to). I'm sure that eventually it would resume charging, go back to 100%, then go down again, but I've not tried it. I power mine down at night, so that after the 100% is reached there is nothing to drain the power down.
BableMan said:
Support agents and customer service centers are just like any other group of people, most of them are idiots and the rest of them will mess with you if they feel you're an idiot. That even includes Indian call centers.
That person either misunderstood or was messed with, maybe they were so annoying/gullible that the rep just wanted to give them an answer that would scare them away. The HTC One can't overcharge unless you hook it up to the wrong power source. Jam your usb cable right into a wall socket and it'll probably pop into flames, but aside from that don't sweat it.
Click to expand...
Click to collapse
I cannot agree more. Most of the call centers have dumb people except for a few. I am an Indian but now in the states and I used to work for a call center. I had technical knowledge far better then the others and in my team such calls would be routed to me or either I had to call them back. Sometime when they don't know they are also asked to give a vague answer.
Sent from my HTC One using xda app-developers app
Leaving the phone plugged in when fully charged
I spoke yesterday with someone at HTC's hardware & repair center, and he seemed to have a clue. When I asked him about this he said that Taiwan tells them the biggest thing making batteries go out prematurely is charging habits. The problem, he said, is leaving the phone on the charger all night.
He said that when the battery is full charging shuts off, but then the phone uses a bit of juice, which makes it no longer full, which makes the charging restart. So, if you leave the phone charging all night, it will be starting and stopping the charging all night, and he said that this trains the battery to hold less charge. His "HTC official" solution was that you should take the phone off the charger when it indicates full charge.
So I'm curious what people here think of this. Is this a potentially valid reason not to leave the phone charging overnight? Or, perhaps, charging with the phone powered off would prevent this (I should have asked him about that).
Oh, he also gave me an actual reason why I should use only an HTC branded charger instead of just any old charger from the Internet: he said that the HTC charger is a 5V 1A charger with a voltage regulator which allows it to push out only 3.7 volts. He said that chargers don't usually indicate the actual voltage that their regulators allow them to push, and that
- If you push too little it makes the low end of the battery bad
- If you push too much you'll burn the battery out too soon
He did admit that, if I were able to confirm that a 3rd party charger really was regulated to 3.7V, then it ought to be fine for my HTC One.
Thanks
Sadly, I don't think this one had a clue either mate... He knows enough to tell you "voltage" and stuff, but it actually works a bit differently:
When you put the phone to USB connector, the phone has no way of telling the circuitry inside your PC to drop the voltage to 3.7V (which in fact is another mistake as you can't charge 3.7V battery with 3.7V - you have to use at least 4.2V, but the voltage is dependent on the state battery is in at every moment of the charging process...)
That being said, you can rest assured that the wallplug charger has equal voltage - 5V DC (Amps are not important for charging - less mA means that the charge will take longer, but more mA doesn't mean the charge will be faster - the phone only takes what the internal charging circuitry can process and feed to the battery.)
And it does not push anything, it either has a potential (voltage) or doesn't, it can be dropped to lower than nominal, but that means driving the switching power supply beyond it's limit and that is bad for the charger...
Now for the overnight charging:
I charge my phone almost exclusively overnight and the battery is fine. What the guy told you tells me that he didn't actually know how these chargers work.
The phone has it's internal circuitry to regulate the voltage and current being fed to the battery, usually it is conrolled by a microprocessor, and once the 100% level is reached, it stops charging and feeds only maintaining current to the battery so it doesn't actually go below 100% level at all, not until you unplug it... This current is usually few mA + whatever the phone consumes at any given moment.
I hope I made your sleep a little easier
It will stops once it reaches 100%.
Dr.Romca said:
Sadly, I don't think this one had a clue either mate... He knows enough to tell you "voltage" and stuff, but it actually works a bit differently:
When you put the phone to USB connector, the phone has no way of telling the circuitry inside your PC to drop the voltage to 3.7V (which in fact is another mistake as you can't charge 3.7V battery with 3.7V - you have to use at least 4.2V, but the voltage is dependent on the state battery is in at every moment of the charging process...)
That being said, you can rest assured that the wallplug charger has equal voltage - 5V DC (Amps are not important for charging - less mA means that the charge will take longer, but more mA doesn't mean the charge will be faster - the phone only takes what the internal charging circuitry can process and feed to the battery.)
And it does not push anything, it either has a potential (voltage) or doesn't, it can be dropped to lower than nominal, but that means driving the switching power supply beyond it's limit and that is bad for the charger...
Now for the overnight charging:
I charge my phone almost exclusively overnight and the battery is fine. What the guy told you tells me that he didn't actually know how these chargers work.
The phone has it's internal circuitry to regulate the voltage and current being fed to the battery, usually it is conrolled by a microprocessor, and once the 100% level is reached, it stops charging and feeds only maintaining current to the battery so it doesn't actually go below 100% level at all, not until you unplug it... This current is usually few mA + whatever the phone consumes at any given moment.
I hope I made your sleep a little easier
Click to expand...
Click to collapse
I'm assuming you mean charging overnight when the phone is left on. I charge mine while powered off.
Sent from my HTC One using xda premium
It applies on both ON and OFF, the circuits are there, you can't not have them while the phone is off...
And if it really does stop when the phone reaches 100%, the engineer behind it would have to be an idiot
Try taking miliAmp meter (any mullimeter would do basically) and place it between pin 1 on the USB and the actual wire that leads to the phone - you will see a drain there once the phone reaches 100% - that is the maintain current to prevent the fluctuations around 100% charge...
I really do not know where to begin or even explain the issue I am currently facing. I do know that it is extremely irritating and completely destroys any faith I have in future OnePlus products. I have been with Android since the beginning and never had I have an issue with any phone. Here's the issue: currently I am using stock 4.1.6 rom, but earlier (as in the last 5 hours) I was using the latest update (OB11). At first I figured the issue was related to the latest firmware, so I switched between roms then quickly realized it couldn't be a rom, so I continued to try different firmwares: OB8, OB9, OB10, OB4.1.6, and OB11. The issue I am having is very hard to detail unless you are actually looking at the phone itself, but I keep getting a blinking red notification light when the phone is plugged into the stock power supply unit (aka - receptable dash charging block). I have tried using a car charger with the same results, but less frequent. I believe the issue may actually be the block itself. However, I have tried plugging up directly to a laptop and still get weird results. The phone will connect to the laptop, but will not charge or sometimes you'll see the lighting bolt, but the phone itself will not go into a charging mood. Now i have read that the batteries supplied with the phone are somewhat crappy. Im asking to see if anyone out there has had issues when trying to charge their phone. I have also noticed that the phone no longer says fast charging or dash charging. I honestly can not remember what it says. It doesn't seem to charge quick at all. It makes no sense to me. I'm pretty sure it's not a software issue as I have literally tried every current rom available.
Could it be damage to the USB connector on the phone? Sounds as if the data + and/or - cable doesn't connect which makes it impossible for the phone to check wither the charger is a dash charger or not causing the red blinking, I dunno but maybe. I suppose you've tried also with another cable as you did try another charger.
It was the charging block. My dog had pissed on the damn charger, which shorted out the circuitry. Right now I'm using an iPhone charging block with original USB-C cord. There is no dash charging, but I don't have any other issues with blinking red light.
Sent from my ONEPLUS A3000 using Tapatalk