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Hi there, just got my Kasier yesterday and was working fine, but took it out of the belt case on getting to work and the screen is super washed-out and white. You can still barely make out some words etc. but something is definately wrong. Rebooting the normally red version numbers in the bottom right are a light cyan/blue! Any ideas? Only other weird thing is battery was down to 77% at 8:15 am from full at 6:30am with about 30 mins WiFi use. Unit gets hot with WiFi but not crazy so, and is not hot now. Rebooting doesn't fix the issue. Help!!!! Thanks for any ideas...(and yes already notified MadMonkeyBoy of the problem since I got it from him).
happend 1year ago with my tytn
Hi,
This behaviour happend to me 1 year ago with my Tytn. since this happend just before my hollidays, I open a ticket to HTC europe, they request me to send it back for repair. When I return from vacation (I let the battery out), I just checked before sending it, and... it was fine... never happend again...
My advice... let it rest a little... you stressed it 2 much...
Now serious... send it to HTC.
Regards,
Joao
does the case have a magnet to hold it closed? i thought i read somewhere on XDA that the when the phone is in a case with a magnet it can cause some problems; i don't recall, though, if this caused problems with the screen... i'm interested to hear feedback, thoughts from other "real" experts.
cortezzi said:
does the case have a magnet to hold it closed? i thought i read somewhere on XDA that the when the phone is in a case with a magnet it can cause some problems; i don't recall, though, if this caused problems with the screen... i'm interested to hear feedback, thoughts from other "real" experts.
Click to expand...
Click to collapse
The case that comes with the Kaiser is not one with Magnets. Similar pouch style but with a tape/velcro fastening.
Having said that I'm using a Hermes case with magnets. It does no harm, though it can operate the screen orientation switch according to reports. In addition it can (again according to reports and tested by me) actually turn the device on from standby so you could drain your battery using such a case.
Mike
Mike
mkent_barbados said:
Hi there, just got my Kasier yesterday and was working fine, but took it out of the belt case on getting to work and the screen is super washed-out and white. You can still barely make out some words etc. but something is definately wrong. Rebooting the normally red version numbers in the bottom right are a light cyan/blue! Any ideas? Only other weird thing is battery was down to 77% at 8:15 am from full at 6:30am with about 30 mins WiFi use. Unit gets hot with WiFi but not crazy so, and is not hot now. Rebooting doesn't fix the issue. Help!!!! Thanks for any ideas...(and yes already notified MadMonkeyBoy of the problem since I got it from him).
Click to expand...
Click to collapse
thats just how my screen went before i returned it for replacement. my second TYTN II hasnt had any problems
i just got the same problem today..i was at work and i pulled out my phone from my pocket...and noticed the screen was all washed out...any idea if its software of hardware????
volcomnator999 said:
i just got the same problem today..i was at work and i pulled out my phone from my pocket...and noticed the screen was all washed out...any idea if its software of hardware????
Click to expand...
Click to collapse
This happened to me last night. Anyone got any answers? I'm using a Krussel case with a magnet. Phone only bought recently second-hand off ebay - just a few weeks. Gutted here.
Sorry to dig up a thread from the dead, but I just had this happen tonight. It looks EXACTLY like the pics in the OP's post. Has anyone ever found a solution to this problem? Even LCD replacement? I don't mind replacing the LCD If I know it will fix the problem. My fear is buying a replacement LCD and finding out it is some other hardware problem, and I don't want to waste the money on an LCD if it's not the issue at hand.
Hi, has anybody else experienced that their screen goes blank and doesn't come back on when on a call and what makes it worst is I can't hang up my phone after I'm done with my call. Basically I'm at the mercy of the other person hanging up when the conversation is done, the only way that I have resolved this problem is when I restart my phone. What causes this problem?
Do you have a tempered glass screen protector on?
Look to the left of the top speaker and you will see two sensors (proximity and ambient light). Is there anything covering these, such as a screen protector, skin, or case?
I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.
mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.
Click to expand...
Click to collapse
Because it doesn't check that sensor except when you're on a phone call.
mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it?
Click to expand...
Click to collapse
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...
mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.
Click to expand...
Click to collapse
It sounds like your sensor maybe going. I have always kept a screen protector on my device and never had issues until I used a tempered glass one. The tempered glass was to thick to allow the proper amount of light in which kept the screen from coming on when a call came in or when on a call.
I would run a logcat and try to catch it happening. This will tell you just what is going on.
dahawthorne said:
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...
Click to expand...
Click to collapse
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.
dahawthorne said:
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...
Click to expand...
Click to collapse
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.
mr.pnutt said:
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.
Click to expand...
Click to collapse
First before you get ahead of yourself. Find out if it is the screen protector. It is a cheap fix if it works and cheap to replace if it doesnt.
zelendel said:
First before you get ahead of yourself. Find out if it is the screen protector. It is a cheap fix if it works and cheap to replace if it doesnt.
Click to expand...
Click to collapse
How am I about to get ahead of myself? Like I stated, I find it strange that this is the ONLY PHONE that I have ever had this type of problem with.
mr.pnutt said:
How am I about to get ahead of myself? Like I stated, I find it strange that this is the ONLY PHONE that I have ever had this type of problem with.
Click to expand...
Click to collapse
Because you are not sure if that is even the problem. The only time I had this issue was with a tempered glass one. This is a known common issue. I never had this issue with a normal one.
zelendel said:
Because you are not sure if that is even the problem. The only time I had this issue was with a tempered glass one. This is a known common issue. I never had this issue with a normal one.
Click to expand...
Click to collapse
First off, I've never used a tempered glass screen protector. And I have multiple devices with the same sensors but, this is still the ONLY DEVICE that has this problem.
mr.pnutt said:
First off, I've never used a tempered glass screen protector. And I have multiple devices with the same sensors but, this is still the ONLY DEVICE that has this problem.
Click to expand...
Click to collapse
Have you bothered to pull a log at as I advised? This will tell you. Have you tested it without the screen protector as I also advised?
Just because it is the same sensor (which I doubt) doesn't mean it is programmed the same way.
zelendel said:
Have you bothered to pull a log at as I advised? This will tell you. Have you tested it without the screen protector as I also advised?
Just because it is the same sensor (which I doubt) doesn't mean it is programmed the same way.
Click to expand...
Click to collapse
Yes I have. And what I've noticed is that if I erase my call log history or restart my phone, everything goes back to normal.
mr.pnutt said:
Yes I have. And what I've noticed is that if I erase my call log history or restart my phone, everything goes back to normal.
Click to expand...
Click to collapse
Ok then next will be to run the logcat. This will tell you why it is failing.
zelendel said:
Ok then next will be to run the logcat. This will tell you why it is failing.
Click to expand...
Click to collapse
I am running a logcat now and so far I have not experienced the same issue. I'll see what happens this weekend.
I had the same problem some weeks ago WITHOUT a screen protector but it never happened again. Could be the sensor which fails sometimes or a software related error. Are you using the stock phone application and stock kernel?
GioBozza said:
I had the same problem some weeks ago WITHOUT a screen protector but it never happened again. Could be the sensor which fails sometimes or a software related error. Are you using the stock phone application and stock kernel?
Click to expand...
Click to collapse
Yes, everything is stock, not rooted and, my bootloader is still factory locked.
mr.pnutt said:
Yes, everything is stock, not rooted and, my bootloader is still factory locked.
Click to expand...
Click to collapse
If it's a Phone app bug the only thing you can do is deleting its cache and/or reflashing the factory image. If this doesn't solve it, I would say it's an hardware fault, but I'm still prone to think it's software related.
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
And this statement of yours "Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?" makes me think that you broke it and now you want to see how "stupid" the people at the centers are.
Just my opinion.
Dejan Sathanas said:
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
Just my opinion.
Click to expand...
Click to collapse
I have to agree, it looks like it was sat on. Definitely not hardware defect if that's the case.
sim87 said:
[...] a hairline crack running horizontally across the screen originating from the volume key. [...]
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Click to collapse
I'm not sure about the UK, but In the USA, they would claim 100% as impact damage at the side of the screen where the crack appears to start and what looks like a hole, and would deny any warranty replacement. There's a chance when your phone was in your pocket, if the screen was pointing out, that you lightly bummed against something very hard and sharp that was just enough to crack the screen. Even if it didn't happen that way, is be supprised if they replaced it for free.
I wish you the best of luck, let is know how it turns out
sim87 said:
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
Click to expand...
Click to collapse
I don't know what the definition of a hairline crack is in the UK but here in the states that ain't no "HAIRLINE" crack my friend.... good luck
Just to clarify, the picture was taken about an hour after the crack appeared. Its slowly getting worse and what looks like the point of impact (just above the curved edge of the screen) is actually where the glass has fractured away from the screen. The original crack originated directly under the volume key and spread across the screen.
I'm not trying to scam anyone, I legitimately believe that this device has a screen fault. I'm just interested to see if anyone has experienced the same thing.
Right now it's just my word against Samsung, so i can guess who's going to end up paying for a new screen.
I hope u had phone insurance
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Ringke Fusion-X case and Spigen Neo Flex screen protector
Seems like there was a similar problem with the Note 8 https://us.community.samsung.com/t5...d-id/GalaxyNotePhones/thread-id/14457/page/56
zero chance of warranty replacement...open your piggy bank, you are paying out of pocket for that one..
The only way I can see that happening is with the phone in your front or back pocket with the screen facing outwards and you leaned against an edge, either way with that amount of broken glass there's no way you can argue it wasn't accidental damage.
Looks like it was dropped to me. Like it fell and hit the edge of a table. No way that was done while in your pocket and you leaned into something. This was damaged by impact. They will shine a flashlight on the area, which will show the type of impact that broke the glass.
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
suzook said:
Lol, yeah, the light bleed caused it.
Click to expand...
Click to collapse
No, if anything it would have prevented it. If it were heat based issue that is.
Sent from my SM-N960U1 using Tapatalk
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
it doesnt matter what you believe, it only matters what Samung believes..good luck getting it warrantied..
Limeybastard said:
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
It didn't
the only thing I noticed that after I felt the screen is hotter than usual I turned off all apps and went to the power saving mode, however, it didn't fix the problem. Don't get me wrong, it wasn't extremely hot but hotter than usual. I don't say it's 100% correlated, maybe it's just coincidence
These screens are very fragile. That is from an impact, no matter how small.
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
So OP creates this thread and the only user to claim something similar just joined Sept 9th? :laugh:
Hello All,
I recently bought a brand new Note 9 from John Lewis in the UK and have had it for about 2 weeks now. It's been a great phone with one major issue: whenever I clean the screen with a microfibre cloth using a little bit of downward pressure on the screen I can hear a clear and loud popping/cracking sound. This happens when the phone is both powered on or off, the temperature of the phone makes no difference either and it happens around most of the screen surface, it doesn't seem to matter. Also when I fog the screen with my breathe I can see marks/patterns even if the screen is completely clean. I am not using a screen protector or a case. I am storing it in a pouch.
I did a little digging around online and a few others have had a similar issue too, their issues seems to be when they touch the screen (https://forum.xda-developers.com/galaxy-note-9/help/experience-popping-noise-pressing-note-t3881671). The consensus seems to be that there might be an issue with the glue/adhesive with the glue possibly being weak or loose.
I contacted John Lewis for a replacement and the second Note 9 has the exact same issue. At least one person who got a replacement got a new unit where the popping was worse and just refunded it.
Has anyone else experienced this issue?
How common is this problem?
I have a owned quite a few phones (no Samsung phones btw) and this is the first time I have encountered this before. I have tried to replicate this on friends and family members phones, who all by chance happen to not own any Samsung phones either, no popping/cracking sound again.
This might be a lot to ask, but if anyone is willing to, can you replicate what I did to see if your unit makes this same popping/cracking sound by using a microfibre cloth and rubbing it over the screen with a little downward pressure? I know it's not something a lot of people naturally do, but it would be interesting to see how common this might be.
Thanks
Yea, I've got the same issue here too. Dint bother to take it to Samsung coz I cant replicate it all the time and the last time I did the the same with a Sony phone for a similar issue, they kept my device with them for 2 days and said its alright.
is it like a sticky sound? as if it was delaminating
Or static from the cloth...
Sent from my SM-N960F using Tapatalk
bober10113 said:
is it like a sticky sound? as if it was delaminating
Click to expand...
Click to collapse
Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.
mstrmind5 said:
Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.
Click to expand...
Click to collapse
Jostian said:
Or static from the cloth...
Sent from my SM-N960F using Tapatalk
Click to expand...
Click to collapse
Defintely not static.
mstrmind5 said:
Can't say for certain. Could be, but I don't know enough about that to confirm that. Best I can say is that if sounds like a cracking or popping sound when I rub over the screen with the cloth with a little bit of downward force.
Click to expand...
Click to collapse
is it worst in a very or very cold enviroment
bober10113 said:
is it worst in a very or very cold enviroment
Click to expand...
Click to collapse
I'd say it's worse in a cold environment
mstrmind5 said:
I'd say it's worse in a cold environment
Click to expand...
Click to collapse
lol i forgot the word 'hot'
hello guys I write from Italy, I also have this problem, look at my video, you have solved? thank you
https://youtu.be/Sy4W9KgBmZo
---------- Post added at 07:23 PM ---------- Previous post was at 07:23 PM ----------
mstrmind5 said:
Hello All,
I recently bought a brand new Note 9 from John Lewis in the UK and have had it for about 2 weeks now. It's been a great phone with one major issue: whenever I clean the screen with a microfibre cloth using a little bit of downward pressure on the screen I can hear a clear and loud popping/cracking sound. This happens when the phone is both powered on or off, the temperature of the phone makes no difference either and it happens around most of the screen surface, it doesn't seem to matter. Also when I fog the screen with my breathe I can see marks/patterns even if the screen is completely clean. I am not using a screen protector or a case. I am storing it in a pouch.
I did a little digging around online and a few others have had a similar issue too, their issues seems to be when they touch the screen (https://forum.xda-developers.com/galaxy-note-9/help/experience-popping-noise-pressing-note-t3881671). The consensus seems to be that there might be an issue with the glue/adhesive with the glue possibly being weak or loose.
I contacted John Lewis for a replacement and the second Note 9 has the exact same issue. At least one person who got a replacement got a new unit where the popping was worse and just refunded it.
Has anyone else experienced this issue?
How common is this problem?
I have a owned quite a few phones (no Samsung phones btw) and this is the first time I have encountered this before. I have tried to replicate this on friends and family members phones, who all by chance happen to not own any Samsung phones either, no popping/cracking sound again.
This might be a lot to ask, but if anyone is willing to, can you replicate what I did to see if your unit makes this same popping/cracking sound by using a microfibre cloth and rubbing it over the screen with a little downward pressure? I know it's not something a lot of people naturally do, but it would be interesting to see how common this might be.
Thanks
Click to expand...
Click to collapse
https://youtu.be/Sy4W9KgBmZo
I've just purchased a Note 9 from Argos around 3 weeks ago and it has this issue , wouldn't be a problem if I didn't have OCD!
iampdutton said:
I've just purchased a Note 9 from Argos around 3 weeks ago and it has this issue , wouldn't be a problem if I didn't have OCD!
Click to expand...
Click to collapse
check if it was refurbished. maybe the screen got repaired ?(not adequately)
anyways just take it back
I had the same problem when I sent my T-Mobile branded Note 9 to the Samsung repair center in Texas. They replaced the camera module because it was having trouble focusing after the software update to Pie. When it came back it had new issues and was returned. After my phone was gone for several weeks I made numerous phone calls to support requesting a replacement since this was the 2nd time I had returned the phone. One day I get an S-pen and an SD tray in the mail... no reason why, no explanation, nothing. More calls to Samsung wanting to know where my phone was or when a replacement or a refund was coming. Two days later a phone finally shows up out of the blue. It has a different IMEI so I guess it's a new phone. Everything works fine but it makes a crinkling noise when you clean the screen.. All tolled, Samsung held my phone hostage for over a month, the returned calls promised from supervisors never materialized, my phone disappeared into oblivion for weeks and I have an extra S-pen , an extra SD card tray and a Note with a crinkling screen. Worst customer support experience ever.
I've had a Note 9 since December that did this occasionally, but doesn't seem to do it any more. Hasn't affected it otherwise.
Probably Vietnamese or Chinese builds.
Sent from my EVR-L29 using Tapatalk
All 4 of the note 9s I've had does this popping sound when you press the screen near the power button.my latest one the popping seems to have fixed itself maybe from being in a plane when I went on holiday the cabin pressure maybe ?
haircut123 said:
All 4 of the note 9s I've had does this popping sound when you press the screen near the power button.my latest one the popping seems to have fixed itself maybe from being in a plane when I went on holiday the cabin pressure maybe ?
Click to expand...
Click to collapse
Is that your 12th Note 9?
Sent from my EVR-L29 using Tapatalk
No I'm on my 5th. Mr troll
there's a difference between a troll and a bastard
bober10113 said:
there's a difference between a troll and a bastard
Click to expand...
Click to collapse
He is both going though his post history lol
I accidentally dropped my iPhone into water, and it's acting strange. The screen is flickering, and the touch screen isn't working properly. What should I do now? Any tips or experiences to share?
bobbysmith2 said:
I accidentally dropped my iPhone into water, and it's acting strange. The screen is flickering, and the touch screen isn't working properly. What should I do now? Any tips or experiences to share?
Click to expand...
Click to collapse
Hi, it's hard to do anything with it yourself. I recommend taking the phone to a repair shop.