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So the touchscreen on my Tilt randomly died yesterday evening. No response from any on screen commands, though it still goes from dim to bright when touched.
Anyone else have any issues with this? I guess I'll have to bring my phone to AT&T today...hopefully I'll be able to get a replacement..
Try a hard reset first (but sync your data with your pc before you do)
I had the same problem - a hard reset sorted it.
Just tried this, it boots to the "Tap the screen to set up your Windows Mobile based device" message that doesn't respond to tapping!
Great, now I have a brick.
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
tinman831 said:
Do you have a screen protector installed? I had a similar issue and when I replaced my screen protector with a new one, all was well again.
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Click to collapse
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Drift Monkey said:
None as of now. Worst part is, I'm pretty much stuck. No phone service, no Tilts in stock to swap out, and AT&T doesn't give out loaners anymore..
Guess I'm calling customer service...
Click to expand...
Click to collapse
If you get your phone less than 30 days, call AT&T customer service asking for a replacement, or ask for a discount compensation credit for your inconvenience. My Tilt got cracked (I think it is a manufacturer defect), and I talked to AT&T CS, and I got $200 credit. After all, I paid only $200 for the phone, but I have to pay to replace the screen. Luckily, I got American Express to pay for the repairing charges since I used the AE card to do the purchase. Try!
I have the same exact issue, except I spilled water on mine. When I am on a call for example the phone's dimmer lights up after tapping but no other responses. Everything else is great tho. Now I added a new rom and I can't get past the setup tap screen. Let us know what happened.
Due to troubles in my phone like battery, sensor, and etc, I just decided to fix it and called Samsung. They said that I should send my phone to them it takes 3~5 business day to be fixed. The thing is they do not provide any alternative phone for the repairing period.
I used to be an iphone user and I have got service from apple once. And they sent a replacement one instead of this kinda annoying fixing process.
Have anyone used this before??
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
I don't have any experience while owning a Captivate and going to the Warranty Center...
But when I had my Samsung Impression, and the phone display (it was a touchscreen with a slideout keyboard) completely stopped working, it wouldn't register any touch at all, I took it to them, they turned it on, tested that it truly didn't work, and they gave me a new phone (might have been refurbished) on the spot. Walked out with a smile on my face and went on with my day.
Same experience with two LG Xenons with bubbles under the screen. On the spot replacement within 10 minutes after they verified that the moisture sensor was clear.
Sent from my SAMSUNG-SGH-I897 using XDA App
Refurbished phones are the replacement. Very easy to deal with.
I had the same thing with my wife's Bold - warranty center didn't really try to fix it, just did the replacement. You have to make sure to do the data wipe before the exchange, and they can't do much in terms of data transfer. Process itself is very quick and straight-forward.
For my captivate GPS I just did a mail replacement. Gives me the time to swap everything at home with no pressure.
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
jaykishora said:
Today I went to the AT&T store to complain about the GPS issues on the Captivate. The associate (after looking the device over), gave me a flier/form and told me to take the phone to the local AT&T warranty center. The flier seems to indicate that the warranty center folks would either fix the issue or replace the device if they agree that my phone has an issue and is not (water) damaged etc.
Anybody have any experience with this?
Click to expand...
Click to collapse
The Warranty Repair Center in my town doesn't stock Captivates. They'll take a look at the phone to see if it was damaged or submerged, then tell you to call the 800 number. Or, you can skip driving in to a warranty center and just call the 800 number. The people there will talk you through some basic troubleshooting, then ship you a replacement (ground is standard, you can pay for an upgrade to overnight). You have 10 days after that to return your phone.
As for your GPS problems.... if you've upgraded to JH7 and can get a solid lock out in the open under a clear sky, well... Sorry to disappoint, but your replacement phone is probably going to have just as many problems with the GPS. I do (and I'm on my 4th Captivate), so do 7 of my friends and coworkers who have Captivates, and so do about 90% or more of the people reporting on the forums.
According to AT&T and Samsung, the JH7 update 'addressed the GPS issues'. And it did make it better... Before, it would just about never lock on. Now I can usually get a lock within 10~20 seconds and it'll show me where I should be.... until I go for a drive.
The test is this: install My Tracks and go for a drive around town. Once you're done, take a look at your track.
If you've got a softtop convertable or a fiberglass roof, you're good.
If you've got the phone far forward on the dash and have a large, steeply raked windshield, you're good.
If you've got a large sunroof, you might be good.
Otherwise, you're stuck with a measured 50m~100m accuracy (it reports 15m~30m, but don't believe it) if you can even maintain lock.
Good luck!
RexEscape said:
Funny you should ask. I'm currently dealing with a warranty exchange via phone and mail. I called customer support and told them about the random shutdown issue. They transferred me to the "Android" department. The Android department has heard about this so-called random shutdown issue so they sent me a replacement (refurb) phone after asking me questions like "Has your phone ever been dropped?" "Are there any damages to the screen?" "There is a square sticker right next to the 3 golden battery connector prongs. What color is it?" (FYI. If your phone gets wet, that white square will turn to a different color! Mine is still white. Never been in water. Anyway...)
They sent me the phone yesterday and today I turned it on. There was a new problem. It randomly takes me back to the Home screen when I'm just casually browsing the web, flipping through my apps, etc. It doesn't force close the app or system that I'm on. I just boots me out of whatever I'm doing and shows me the Home screen. So, I called to tell them about this problem. It is now in a box that it originally came in and it's waiting to be shipped out. They will give me another Captivate in the mail by Friday.
Click to expand...
Click to collapse
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Very easy to deal with IMO. I am on my 3rd captivate.
1st one experienced random shutdowns, 2 days later received second one in mail and wouldn't get any network signal, 2 days later my 3rd and hopefully last captivate was on my doorstep.
All you have to do is send in your old unit. I was satisfied with the android people over at ATT.
Dealing with AT&T is MUCH more pleasant then dealing with Samsung for your warranty support. They're quick, they're nice, and they get you in and out in about 30 minutes.
z28james said:
Mine was doing this too. I disabled plugins and a problematic page would render. Might be something to try just for the heck of it.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Yeah, I don't think it's that. It wasn't just on the Browser. It was also doing it while I was just flipping through the apps or reading an email using the stock email, or SMS, or looking at Settings. Anything I was on, it booted me out and took me to the Home screen. I returned it. I'm getting my 5th Cap today.
Thanks for all the replies. I'll post my experience if it turns out to be any special or interesting.
One other question. My phone is currently rooted. Should I spend effort unrooting it or it should be fine?
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Pleasant experience
I went to the AT&T warranty center last weekend and was in and out of the store in less than 10 minutes with a new Captivate in hand. It was an extremely pleasant experience.
Just want to say that this replacement device (new and not refurbished) locks the GPS in about 10 sec inside the car and even faster under the sky and remains spot on. This leads me to believe that it may be some batches of device with buggy hardware with GPS issues.
Thanks
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
RexEscape said:
Unroot it and/or flash it back to original JF6 using ODIN One-click. If you've installed Froyo, do a Master Reset so it'll delete traces of 2.2 folders and whatnot. Backup first!
Click to expand...
Click to collapse
I'm a manager at one of the at&t device support centers. Odin one click flash to original software is the only way to pass our inspections. We're not dumb. We can see if you've monkeyed with it in exactly 3 clicks
Sent from my SAMSUNG-SGH-I897 using XDA App
Walked in, gave them a Captivate that refused to charge, boot, or respond in any way, walked out with one that works.
Took maybe 30 minutes tops.
danalo1979 said:
100% of the phones you get at the device support centers are refurbished sport. I'm a manager at one. If they told you it was new you have been whamboozled
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
jaykishora said:
When I asked specifically whether the device was refurbished, I was told that it was new unit, as the refurb units have some red sticker on the device (when you take the battery out). Either way it does not matter to me as this unit works perfectly including the GPS.
Click to expand...
Click to collapse
Looks like you were lied to.
Unless if you were still under your 30 days, which would put you under the buyer's remorse program [completely apart from Warranty], then you'd be receiving a new model.
+ most Warranty Captivates are affected by the random shutdown issue, as they aren't scrapped if they're under the affected IMEI range.
You're using a refurbished Captivate, all in all.
My first phone was rooted and then the random crashes started. It got so bad I couldnt turn the phone on unless I did a battery pull then with the charger plugged in and finger banging and milking a cow at the same time.
I finally got it into download mode and went back to stock. I went to the tech center explained what happened and she replaced it right on the spot and gave me a NEW phone, battery and charger. BUT she gave me my old battery cover. :-(
Sent from my Captivate.
Hello all,
So heres my problem, i bought a Note 8 super cheap from a Rent-a-Center due to cracked back case, so i took it a person in the mall that was able to replace the back cover for me.
I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on and not known what the passcode was i reset the phone....
This was my mistake, as when it came back on it asked for an email address to login with, so i entered my gmail address. didnt work. i then did some looking online to find that my kid had some how turned on the Google protection, and put in an email into it.. so i took my Note 8 with my receipt to the Samsung store who said they could remove the FRP lock as i had the receipt..
2 days later i get a phone call saying they cannot fix the FRP due to the case not being the original case.
So thats how i ended up here, because i now have my phone that i love and wanted to mod or tweak, and been reading up on it..
But now i'm stuck as i dont know enough, and no one wants to help because its not the original case, i do have the imei number etc.. but doesnt seem to matter for Samsung.
I've tried everything that i can find online about FRP locks on Note 8 without any success....
I would be grateful if someone could either help or point me in the right way.
I dont mind reading and trying things to get this fixed. but sadly i dont know enough about the note 8.
Thanks in advance for any help or advice on how to fix this.
Graham
bitsbb01 said:
Hello all,
So heres my problem, i bought a Note 8 super cheap from a Rent-a-Center due to cracked back case, so i took it a person in the mall that was able to replace the back cover for me.
I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on and not known what the passcode was i reset the phone....
This was my mistake, as when it came back on it asked for an email address to login with, so i entered my gmail address. didnt work. i then did some looking online to find that my kid had some how turned on the Google protection, and put in an email into it.. so i took my Note 8 with my receipt to the Samsung store who said they could remove the FRP lock as i had the receipt..
2 days later i get a phone call saying they cannot fix the FRP due to the case not being the original case.
So thats how i ended up here, because i now have my phone that i love and wanted to mod or tweak, and been reading up on it..
But now i'm stuck as i dont know enough, and no one wants to help because its not the original case, i do have the imei number etc.. but doesnt seem to matter for Samsung.
I've tried everything that i can find online about FRP locks on Note 8 without any success....
I would be grateful if someone could either help or point me in the right way.
I dont mind reading and trying things to get this fixed. but sadly i dont know enough about the note 8.
Thanks in advance for any help or advice on how to fix this.
Graham
Click to expand...
Click to collapse
This is a clasic issue. The most people take off the oem unlock or have a samsung account problem. When the phone restars boom is lock by frp. I have lock my note 8 too before 7 months. You can fix the frp lock very easy. You need to download an official note 8 stock rom. https://www.sammobile.com/firmwares/galaxy-note8/SM-N950U/ or search into xda for note 8 stock rom if you cant download from this site. When you download the stock rom you need to download the flash tool https://forum.xda-developers.com/galaxy-note-8/how-to/official-stock-firmware-update-odin-t3677072 when you have download the rom and the flash tool. You are ready to flash the stock rom. How to flash the stock rom? You want a pc and a note 8 usb cable and a note 8 more than 80% charged. Follow this steps https://www.youtube.com/watch?v=sPAgVic9GRM very easy way. You dont need more than 10 minutes to fix the frp lock.
flah a stock rom with odin
zx1202 said:
flah a stock rom with odin
Click to expand...
Click to collapse
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
bitsbb01 said:
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
Click to expand...
Click to collapse
If you can remember the email used, you can recover the password via Google, so you can login on your phone...
Just putting a google account on the phone enables FRP. Flashing with Odin or factory resetting the phone is what FRP lock is for... Factory Reset Protection.
You won't get much support here on this issue as it comes across as a stolen/found phone.
stonedpsycho said:
If you can remember the email used, you can recover the password via Google, so you can login on your phone...
Just putting a google account on the phone enables FRP. Flashing with Odin or factory resetting the phone is what FRP lock is for... Factory Reset Protection.
You won't get much support here on this issue as it comes across as a stolen/found phone.
Click to expand...
Click to collapse
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
bitsbb01 said:
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
Click to expand...
Click to collapse
I understood the OP... I stand by my comment.
I Honestly think that changing the back cover does not constitute any type of violation to consider not servicing a lawful owner, the only really important factor always is LEGAL OWNERSHIP PROOF
these posts about bypassing frp appear from time to time, and always are from people that never return to post anything again
bitsbb01 said:
if you read my first post, i have the receipt for the phone, it was my kid who was playing with the phone before i had it activated as didnt think he really could do much damage, and if he did mess it up, i could just flash it. Samsung and ifixit said they could remove the frp as i have the receipt, however due to the case being replaced, they will not do anything now due to not the original case. so either i have a paperweight that is useless or someone knows a way round, or can give me someone that i can show the receipt to that will fix it..
Rent-a-center cannot do anything to unlock as its an frp and they said to contact samsung, i contact samsung who tell me to goto ifixit and they can do it, i goto ifixit and they said on the phone that can fix, but in person they say they cant fix due to not original case.
Click to expand...
Click to collapse
The fact that you have a receipt doesn't mean anything to us on here because we didn't give you the receipt and anybody can easily make one nowadays.. You're saying that they won't touch your phone because it's not the original case? I talked to someone I know at IFixit and was told that the case has nothing to do with it since the phone doesn't need to be opened up anyway in order to remove the FRP (Factory Reset Protection) You also said.. "I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on" It would take a lot more than "playing" with it to magically end up with a gmail account and password on it.. Your kid would actually HAVE to HAVE a gmail account.. What you're saying isn't holding much water and it's exactly why we don't help people bypass the FRP security lock..
MrMike2182 said:
The fact that you have a receipt doesn't mean anything to us on here because we didn't give you the receipt and anybody can easily make one nowadays.. You're saying that they won't touch your phone because it's not the original case? I talked to someone I know at IFixit and was told that the case has nothing to do with it since the phone doesn't need to be opened up anyway in order to remove the FRP (Factory Reset Protection) You also said.. "I then took my phone home and my kid was playing with it, a few mins later he hands it to me asking to fix, he'd put a lock on" It would take a lot more than "playing" with it to magically end up with a gmail account and password on it.. Your kid would actually HAVE to HAVE a gmail account.. What you're saying isn't holding much water and it's exactly why we don't help people bypass the FRP security lock..
Click to expand...
Click to collapse
firstly heres a copy of the receipt, which Phil at Ifixit (402-932-0187) in Nebraska Furniture Mart confirmed, as he called the store and came into the store on his day off and talked to me and Justice Keene at the store.
https://mega.nz/#!tlkxHAIA!r4ooTH9Scy9yVwrPzk8b9gSY4OiNs4gK3xPWNL1Av5Y
as u can see the shop owner wrote on the receipt, included her business card, as the information..
That was confirmed by Tim in person and on the phone. He told me bluntly in the store that he would have been able to do it, but as the back cover doesnt have the imei on number on the sticker, samsung wont fix it.
I've put in a complaint to Samsung concerning not being able to help due to the cover. I've also written a complaint to Ifixit at Nebraska Furniture Mart concerning this.
I really dont care if someone even wants to call Ifixit in Nebraska to ask, or call Rent a Center on (402) 408-0710 to confirm that i bought the phone from them.
As i didnt steal or find the phone, i have everything i need including Rent a Centers information, and best part is, if anyone knows anyone in Rent a center, with the IMEI number they can confirm it was a cash sale made at omaha 90th and mapple store.
all i want is someone to help, or if someone knows someone in Samsung, or Ifixit that will help, as the store in Nebraska Furniture Mart doesnt want to help.
you for one thing, should/ must figure out which email your son allegedly registered, as it must indeed be a valid one, as for finding someone here to help you, I think no one is going to, if everything you say is true, I wish you good luck
bitsbb01 said:
i flashed its using odin, with a stock rom downloaded, and said it passed. but when i go into the phone to activate it still wants the google email. so it didnt work, i dont know what i did wrong as it said passed in odin, took like 10 mins to install the stock rom using odin. but still cant get into the phone..
Click to expand...
Click to collapse
try to flash with data wipe
So after taking it back to the rent a center store. They ended up sending it to the service center who unlocked it for me. Got it back today, so took some time, but now got it working.
So earlier today I dropped my phone, and cracked the screen. I got what appears to be a common issue with the Pixel 5a, where a small crack will cause the entire screen to stop working, flashing green occasionally. It seemed as if the fix was to get the screen replaced on the phone and things should be working fine. I could hear the notifications come in on my phone, but couldn't get any touch inputs to work on the phone. Or see anything beside the green flashing. To get the phone fixed as soon as possible I called a uBreakiFix store nearby and they said they could fix the phone in a few hours and already had the Pixel 5a screen in stock. I dropped off the phone and the techs told me they would call in 2hours for me to come pick up my phone. About 1hr later I was called and asked for my phone password to run google diagnostics on the device.
I wasn't comfortable giving random techs my cellphone password, so they said I could come into the store and put the password in for them, and watch as they run the google diagnostic tests. After I arrive, I ask what the diagnostic tests are and why the tech needs my password to run them. They explained it is a built in part of the android software that google has on all pixel phones. I explained that I do not have the stock android ROM on my phone, and my device is using Lineage OS 18.1. After a bit of back and forth with the tech, them trying different ways to access the google diagnostics menu, all of them failing. Eventually the uBreakiFix tech told me they cannot let me have my phone until they run the google diagnostics on the device. The techs don't know what the diagnostics are just how to access the menu and run the tests. The only other option is for the tech to undo the screen replacement and give me back my broken phone. The issue with the store is that google requires all phones to have a google diagnostic test run after service, or else google will stop selling replacement parts to the store, and no longer allow them to be an authorized google repair location.
The techs let me use my phone and try to figure out how to run google diagnostics myself. I couldn't figure out how to make it happen, the closest I got was creating a bug report in the developer options section. The store is also not allowed to sell me a screen because that goes against google policy too.
With all of this information I contact a google support rep, and start chatting with them online. (using my now fully functional phone in the ubreakifix store). The support rep tells me they need to escalate the issue and will try to have someone call me about the issue, by the time I finish explaining what has happened to the various google support reps, it's been almost 1hr and the ubreakifix store is going to close. Eventually I get in contact with a google rep on the phone with 5min left before the store closes(using a different cellphone). I explain the situation, I have a custom rom google diagnostics don't exist, let the store give me back my phone. The rep talks to a supervisor, asks me multiple times if I can just reset the phone or flash stock ROM back onto the device so that google diagnostics can be run. I am trying to figure out what is involved in the google diagnostic so maybe I can get that info myself without having to change my ROM, but the rep is unable to answer. Finally the ubreakifix techs tell me they gotta get home, so I get the techs to agree they won't do anything else to my phone until I come back tomorrow morning and leave the store while still on the phone with the google support rep. Continue talking to the rep getting nowhere, they tell me the best they can do is try to get me in contact with a google product specialist who will email me later about options.
Here's the email that I get from google about 20min after my phonecall.
Hi [TDI_WORM],
Thanks for contacting Google support.
I'll forward your case to our Specialist.
To get more information about this case, please send us the work order from UBreakIFix and if they can provide the documentation about the policy that they mention.
Thanks!
[google rep name]
Click to expand...
Click to collapse
I sent the rep the case number as well as a statement saying I cannot flash stock rom back onto my phone, and all I want is for google to waive the requirement of diagnostics for my repair.
I guess my questions are: has anyone else come across a similar issue? How did you resolve it? Do you know what the google diagnostics are? Is it possible to recreate google diagnostics with Lineage OS 18.1?
TL;DR: Broke my screen, took it to ubreakifix to replace screen (they had pixel 5a screens in stock), store replaced my screen, but won't give back phone without running "google diagnostics" because its google policy that all repairs have a diagnostic run before returning to the customer. I held my working phone in my hand but could not take it with me because LineageOS does not have a google diagnostics menu. Google support rep said they will escalate to higher but I should just bring whatever I need to the store and flash stock rom on the phone so ubreakifix can run the google diagnostics.
It would have been much faster to just flash the OEM ROM back onto the phone, after backing it up. Then test and get it out of the store, and restore from the backup. Of course the whole thing is utterly stupid, and someone at Google should have enough brain cells to just tell the tech to give you your phone back, but that is where we are.
Edit: it would probably have been possible to flash OEM Android to the inactive slot and retain your current ROM. /edit
Please note that this is happening because Google is trying to tightly control the repair of "their" phones with their parts at shops that will do exactly as they say. This is why we need a Right to Repair law in the U.S. Anyone should be able to buy the repair parts and do the job themselves if they wish (or have an independent shop do it), and not have the manufacturer dictate everything. The Land of the Free isn't.
never and i mean never bring your phone to them. just go through google directly. i dealt with them once as i figured id ignore all the horror stories i'd heard about them. i shouldnt have. ill check on stock and see if i can pull it off the phone. if so, it can prob be made into a magisk mod and installed
diag stuff
i found 2 apps. so i included both and screenshots showing their locations and perms
Get a good case. It likely would have avoided all this. So does that app need to run to reinitalize the phone? If it looks good to go... go.