Bell Note 5 Wont Connect to LTE Anymore - Galaxy Note5 Q&A, Help & Troubleshooting

Hey guys I havent been able to find a thread for people experiencing this issue.
Since yesterday morning I have not been able to connect to Bell LTE, and have only had access to very weak and very intermittent 3G/HSPA. Its to the point where even sending/receiving a txt message has only 20 percent success rate.
I had the Sim card replaced with no improvement, and the people I've spoke to at the Bell store can only tell me its probably firmware issue... they've heard about... Have been told by Samsung that an update coming in approximately a week might fix it.
I've factory reset it a few times already with no improvement, and I'm the middle of downloading the oldest official firmware I can find to see if that will help. Has anyone heard of this issue with Note 5? I'm almost positive its hardware but hoping not as I dread the RMA proccess.
Its a SM-N920W8 NOT rooted running N920W8VLU2AOK5 firmware.
Any help is appreciated

Skip2mylou403 said:
Hey guys I havent been able to find a thread for people experiencing this issue.
Since yesterday morning I have not been able to connect to Bell LTE, and have only had access to very weak and very intermittent 3G/HSPA. Its to the point where even sending/receiving a txt message has only 20 percent success rate.
I had the Sim card replaced with no improvement, and the people I've spoke to at the Bell store can only tell me its probably firmware issue... they've heard about... Have been told by Samsung that an update coming in approximately a week might fix it.
I've factory reset it a few times already with no improvement, and I'm the middle of downloading the oldest official firmware I can find to see if that will help. Has anyone heard of this issue with Note 5? I'm almost positive its hardware but hoping not as I dread the RMA proccess.
Its a SM-N920W8 NOT rooted running N920W8VLU2AOK5 firmware.
Any help is appreciated
Click to expand...
Click to collapse
This is very odd. Have you tried flashing arter97.com kernel? That could fix it.

Brava27 said:
This is very odd. Have you tried flashing arter97.com kernel? That could fix it.
Click to expand...
Click to collapse
Hey Brava thanks for the reply. I'm trying to avoid rooting the device unless I know there is a very good chance it will fix the issue, because if firmware is not the issue I'm SOL when I try to claim warranty on it.
I have learned through trial and error that I can't go back to older official firmwares. Pretty weird that... I was successful in re-flashing the latest firmware but with no positive result.

Skip2mylou403 said:
Hey Brava thanks for the reply. I'm trying to avoid rooting the device unless I know there is a very good chance it will fix the issue, because if firmware is not the issue I'm SOL when I try to claim warranty on it.
I have learned through trial and error that I can't go back to older official firmwares. Pretty weird that... I was successful in re-flashing the latest firmware but with no positive result.
Click to expand...
Click to collapse
Sorry I misread your post. I thought you were rooted. My mistake.
I am rooted on Bell with an nfc sim with lte no issues at all. I would suggest selling your phone on Kijiji and buying a new one. That's what I did when the Bluetooth was broken.

Or even trying a different sim card from a different provider.

Brava27 said:
Sorry I misread your post. I thought you were rooted. My mistake.
I am rooted on Bell with an nfc sim with lte no issues at all. I would suggest selling your phone on Kijiji and buying a new one. That's what I did when the Bluetooth was broken.
Click to expand...
Click to collapse
Note to self: Don't buy phones off Kijiji (as if I needed another reason).
I'm running that firmware on Bell with no issues - what happened to trigger the change in your case? That is, did you lose LTE right after updating, or at a later point? Any other changes that might have led to the situation?

jtOttawa said:
Note to self: Don't buy phones off Kijiji (as if I needed another reason).
I'm running that firmware on Bell with no issues - what happened to trigger the change in your case? That is, did you lose LTE right after updating, or at a later point? Any other changes that might have led to the situation?
Click to expand...
Click to collapse
Kijiji is the best ever. I've purchased 4 note 5 without issue. Stop being paranoid.

Brava27 said:
Kijiji is the best ever. I've purchased 4 note 5 without issue. Stop being paranoid.
Click to expand...
Click to collapse
Hardly 'paranoid' - the risks associated with purchasing off Kijiji are well established (as you yourself just demonstrated). If you told your potential buyers that your phone's Bluetooth was broken, you would be the exception - most do not, and good luck to the buyer who discovers such a fault after-the-fact. Unlike eBay, where you have both eBay Buyer Protection and PayPal protection, with Kijiji purchases you have none - against stolen and/or blacklisted devices, or even just broken ones like yours. Not to mention the risk of outright theft - especially when large sums of money like this are changing hands - which is why some police departments are now offering 'safe zones' for such transactions on their premises. Whether you are willing to run these risks to save money is entirely up to you, of course - but to suggest that others are 'paranoid' because we don't care to do the same when purchasing high-end electronics is both irresponsible and disrespectful.

Irresponsible and disrespectful? Cry me a river and get off the internet if you're offended.

Skip2mylou403 said:
Hey guys I havent been able to find a thread for people experiencing this issue.
Since yesterday morning I have not been able to connect to Bell LTE, and have only had access to very weak and very intermittent 3G/HSPA. Its to the point where even sending/receiving a txt message has only 20 percent success rate.
I had the Sim card replaced with no improvement, and the people I've spoke to at the Bell store can only tell me its probably firmware issue... they've heard about... Have been told by Samsung that an update coming in approximately a week might fix it.
I've factory reset it a few times already with no improvement, and I'm the middle of downloading the oldest official firmware I can find to see if that will help. Has anyone heard of this issue with Note 5? I'm almost positive its hardware but hoping not as I dread the RMA proccess.
Its a SM-N920W8 NOT rooted running N920W8VLU2AOK5 firmware.
Any help is appreciated
Click to expand...
Click to collapse
This might sound really dumb/trivial, but have you confirmed that your APN settings are correct?

jtOttawa said:
Note to self: Don't buy phones off Kijiji (as if I needed another reason).
I'm running that firmware on Bell with no issues - what happened to trigger the change in your case? That is, did you lose LTE right after updating, or at a later point? Any other changes that might have led to the situation?
Click to expand...
Click to collapse
I got the newest firmware via OTA late november and it was working fine up until a few days ago. Can't think of any changes that I made that could have caused this, which leads me to believe its hardware. The radio bar indicator will jump between H+, LTE, then nothing randomly, the number of bars usually stay at full though but will periodically drop to 3 bars. Yet I almost always have a "No Service" notification and an "emergency call only" bar.
If found a suggestion to force the phone to connect only to WCDMA/GSM only which helps a tiny bit... still no where near usable.

skadude66 said:
This might sound really dumb/trivial, but have you confirmed that your APN settings are correct?
Click to expand...
Click to collapse
Hey Ya I did notice the default Bell APN was missing alot of fields so I created a new one with all the fields as per Bell's website, but this only made it worse as far as I can tell.

Skip2mylou403 said:
Hey Ya I did notice the default Bell APN was missing alot of fields so I created a new one with all the fields as per Bell's website, but this only made it worse as far as I can tell.
Click to expand...
Click to collapse
Yeah, it couldn't be that simple of a fix! haha. Have you looked at the SIM tray to see if there's any damage? Perhaps there's some dust that's causing connectivity issues with the SIM card?

Skip2mylou403 said:
Hey guys I havent been able to find a thread for people experiencing this issue.
Since yesterday morning I have not been able to connect to Bell LTE, and have only had access to very weak and very intermittent 3G/HSPA. Its to the point where even sending/receiving a txt message has only 20 percent success rate.
I had the Sim card replaced with no improvement, and the people I've spoke to at the Bell store can only tell me its probably firmware issue... they've heard about... Have been told by Samsung that an update coming in approximately a week might fix it.
I've factory reset it a few times already with no improvement, and I'm the middle of downloading the oldest official firmware I can find to see if that will help. Has anyone heard of this issue with Note 5? I'm almost positive its hardware but hoping not as I dread the RMA proccess.
Its a SM-N920W8 NOT rooted running N920W8VLU2AOK5 firmware.
Any help is appreciated
Click to expand...
Click to collapse
I'm actually having the same issue but with the s6 edge plus. Everything was working fine until the last update. A few days after the update, there was no LTE connection. I tried everything. Wiped cache, changed the sim, did a factory reset but nope nothing worked. Now I'm stuck with H+ which is waaaay slower than LTE. I think this is a firmware issue but I'm not 100% sure. I'm still debating whether to sell the phone or wait for an update.

malek777 said:
I'm actually having the same issue but with the s6 edge plus. Everything was working fine until the last update. A few days after the update, there was no LTE connection. I tried everything. Wiped cache, changed the sim, did a factory reset but nope nothing worked. Now I'm stuck with H+ which is waaaay slower than LTE. I think this is a firmware issue but I'm not 100% sure. I'm still debating whether to sell the phone or wait for an update.
Click to expand...
Click to collapse
Sorry to hear Malek, It is interesting however that both our phones have identical hardware... Maybe it is firmware.

Skip2mylou403 said:
Sorry to hear Malek, It is interesting however that both our phones have identical hardware... Maybe it is firmware.
Click to expand...
Click to collapse
Keep me posted of you have to find a solution. I might go to the Samsung store tomorrow.

After a week of using my bell note 5, I had similar thing happen: No Lte., slow and intermittent connections. Not sure why it stopped working but around the time it happened i tried out a new magnetic car mount so maybe that was the problem. Do you have a magnetic mount?

mattw100 said:
After a week of using my bell note 5, I had similar thing happen: No Lte., slow and intermittent connections. Not sure why it stopped working but around the time it happened i tried out a new magnetic car mount so maybe that was the problem. Do you have a magnetic mount?
Click to expand...
Click to collapse
I personally don't have a mount but I doubt that's the problem. I went to the Samsung galaxy store today and they re flashed the latest firmware but that didn't fix it. They said it could be a hardware problem and its going be sent for repair. So hopefully they get it fixed or replace the device. I really don't wanna get a nexus 6p lol

I have the same problem on my note 5 with Rogers. Never had the problem until AOK5 update which I manually flashed because I purchased the Gear VR and I was rooted.
I've tried reflashing the stock firmware; however, that didn't work either. It gives me error. Then I flashed stock tmobile deodexed rom. It hasn't lost signal yet but let's see. I also noticed that my baseband is still AOK5. I believe that might be the culprit of the problem and also the reason I cannot downgrade in Odin. Any help is appreciated.

I have the Bell W8 Rooted and no problems at all. Either root or wait for an update I guess.
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Related

Nobody can hear me!!

I have a Samsung At&T Captivate, rooted and running 2.2 (updated via kies) and during calls people can barely hear me, and sometimes I cut out altogether. I can hear them alright... any suggestions??
mmm try a different modem?
I would first recommend flashing roms to see if it is solved.
If it still doesn't work properly then then it into at&t for a new one
Sent from my Galaxy S captivate
Maybe your microphone didn't work test out by calling *#0*#
Sent from my captivate running firefly!
I can't return it to At&t as I bought it off ebay and am using it on the Canadian Rogers Network. I don't have the original receipt for it so returning it is out of the question.
I tried the *#0*# and it didn't give me an option to test the mic...?
I'm a little unsure about flashing roms as I don't entirely understand the mechanics of it and from what I here if you don't know exactly what you're doing you shouldn't try it. Plus I've got the phone working the way I want it (all the At&t crap is deleted, all the apps I like are installed).
This is not the only problem I've been having with this phone. I've owned it since August 2010 and experienced random shutdowns two months in, as well as crappy battery life. Since Froyo there has also been a lot of lag... I don't know why. I hard reset the phone before I updated and hard reset it after I updated as to make sure I was starting with a clean slate. The sound problem has only been since Froyo, I think.
I started a thread over at Android Forums in the Samsung Captivate Forum... it's about murdering my Captivate =P
estefana said:
I can't return it to At&t as I bought it off ebay and am using it on the Canadian Rogers Network. I don't have the original receipt for it so returning it is out of the question.
I tried the *#0*# and it didn't give me an option to test the mic...?
I'm a little unsure about flashing roms as I don't entirely understand the mechanics of it and from what I here if you don't know exactly what you're doing you shouldn't try it. Plus I've got the phone working the way I want it (all the At&t crap is deleted, all the apps I like are installed).
This is not the only problem I've been having with this phone. I've owned it since August 2010 and experienced random shutdowns two months in, as well as crappy battery life. Since Froyo there has also been a lot of lag... I don't know why. I hard reset the phone before I updated and hard reset it after I updated as to make sure I was starting with a clean slate. The sound problem has only been since Froyo, I think.
I started a thread over at Android Forums in the Samsung Captivate Forum... it's about murdering my Captivate =P
Click to expand...
Click to collapse
Did you get a good price on ebay? If you did I know why, it has the shutdown issue that a lot of early Captivates had. Buying electronics off ebay is dicey at best.
Added: It probably has a modem that doesn't work good on the Rogers network. Suck it up and try flashing a new one to see if it fixes your problem. Modem Sticky
Anyone else have any other ideas about a quick fix for this problem?

International Note NO SERVICE!! Last 2 days, need help asap please!!

So i bought the international Note about 1-2 months ago. It worked fine for the past 3 weeks or so, then since 2 days ago I get NO SERVICE!! Nothing has changed at all network wise. When I go to settings i have no IMEI, no baseband, no sim, no nothing! wtf
I went to att and spoke to couple diff people including a "supervisor" and they basically told me they cant help anymore and I'm SOL. We tried swapping sims from different Notes, different cards, different phones...all the same.
It seems like this happened at the same time att released their Notes?? I asked if att made any network changes since the release and the supervisor said nothing at all.
Also tried factory resets. this is unacceptable to me... I cant keep having these ****ty Android issues... I like the features, but what good does it do if i have no service:??! or that I can't multitask for **** on this piece of crap. I'm just getting so fed up with the whole thing.
I dont really like apple, but I PREFER reliability over dealing with constant bugs and problems and disorganization. That's what this phone feels like... a disorganized mess. Like it was rushed out there... or maybe i should have never bought the euro version
Please if anyone can suggest anything I can do just to get the damn thing working again? I've already lost 2 months of data because I couldnt back **** up and just did a factory reset. I NEED CELL SERVICE BACK!!
Do I need to reload/reflash anything?
Sorry for the rant, just getting tired of this
Send it back for a replacement
i want to know what happened??! piece of junk just quit for no reason. i think it may be att network but who knows... how do they ever get in that state to begin with?
i dont want a "Note" if its going to quit without warning for no reason...there is no support for the stupid international version and the stupid US version sucks balls...this sucks
Hi there,
I'm too on att network and everything is fine. I heard that some issues came up on the made in Korea version, can you check which one is yours? Under the battery does it say made by samsung or made in Korea or by samsung in Korea?
Sent from my GT-N7000 using Tapatalk
I had networks problems few days ago.. Check your APN..
Sent from my GT-N7000 using Tapatalk
hi brother.
try hard reset,,,,
click phone icon for dialer,, then type *2767*3855#
This happening to me on my galaxy S II it was a corrupted efs image http://www.xda-developers.com/andro...s-ii-and-other-samsung-devices-in-nine-steps/
Did you try to do a factory wipe or reset while on ICS? Your internal sdcard might have gone bad, the infamous eMMC bug of the ICS... since your IMEI is gone, as kord suggested, most likely, your ems partition is corrupt.
If indeed your ems partition is currupt, there is nothing much you can do other than send it in to claim warranty.

"SIM Card Added - please reboot" Message

Long OP short,
This issue is annoying, at least for those of us who're facing it.
Frequency of occurring:
-occasionally, 1~2 days device on time ( in my case, some reported to have it more frequent )
Possible Fix:
-Disables locations ( works for some, but not me, still getting it in about 1~2days device on time )
-Uninstalling Google Search Update ( works for some, somewhat true in my case, but still pops up a couple more days than usual )
Here's the direct link to a Google Product Forum, with people reporting people facing this issue
http://productforums.google.com/forum/#!topic/nexus/b-HQZZ_jM74[226-250-false]
Another thread on Reddit:
http://www.reddit.com/r/Nexus5/comments/1qxj16/my_n5_randomly_acts_like_the_sim_card_was_just/
Finally, someone actually made a thread about this.
I've having this issue too, batch #310k, getting it almost every 1 ~ 24 hrs range, it kind of random, turning off Location seems to help a lil'. WiFi, Data OFF, I rarely use data/wifi, mostly on 2G network for phone calls and sms.
The nexus 5 is the biggest problematic phone I've ever had
Team Nexus 5 sucks
I had the exact same problem and did an RMA. Google asked me to a factory reset, which did nothing of course, and then emailed me a shipping label for the return. I got my new phone a week later. No problems with this one.
dicecuber said:
The nexus 5 is the biggest problematic phone I've ever had
Team Nexus 5 sucks
Click to expand...
Click to collapse
Enjoy your iPhone then. Bye.
Sent from the jaws of my Hammerhead!
OMG I thought it was because of me !! I thought I did a bad thing while putting my SIM card. Thanks god it's not because of me and I'm not alone in this case
I sent it last week to ASS, I hope it gonna be okay. I'll tell you the answer I get when they'll receive it !
dicecuber said:
Thanks!
==**Team Nexus 5 sucks.**==
-Underpowered battery for a 5inch 1080p screen that is non-removable. Weak generic antenna that drops signal. Worst speaker of any device on the market. Cheap plastic build
Click to expand...
Click to collapse
Bye!!!! Go play with an iPhone..... I have no issues with my nexus 5 ...battery is great ..no signal loss speakers do thier job fine....
Better than my galaxy notes
Have a nice day!!!
Sent from my Nexus 5 using XDA Premium 4 mobile app
Try going back to 100% Completely stock
This is a hardware issue, I had the problem from the second day that I got the phone. If your sim tray is sticking out, chances are that the pins are not lined up against your sim card.
After it got very annoying, I called Google, they confirmed that this was a hardware issue, before I called Google though I tried it with a new sim card and also went fully stock. so after that Google agreed to do the RMA.....
With the replacement phone the sim tray aligns perfectly flush when inserted, it has been now a bit over 10 days since I got the replacement no pop up messages so far.
I don't have that issue luckily, but are there any information about which ones have it, like serial number or building line.
Sent from my Nexus 5 using xda app-developers app
deepthought_s said:
I don't have that issue luckily, but are there any information about which ones have it, like serial number or building line.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
It's hard to say, I'm using the 310k batch, most users who reported are on 310k batch, but some who have gotten their replacement 311k batch and a very few 312k batch are reporting they're still having the issue, like 90min after they first boot their phone with a simcard.
Hopefully it's not a hardware defect, and rather just some software issue with the cellular tower triggering some event on the OS to show that message.
Add me to the list, this just started happening to me.
At this point it happens anytime randomly about once a day.
SIM Card Added Problems too
Me as well. Have a launch day phone (Rev11) 32G Black. Started with the error about two weeks ago. I'm using Straight Talk (ATT). Tried re-seating the SIM tray, blowing out the socket, factory reset, cleaning the SIM card, you name it. I've had it happen on stock 4.4 as well as CM11.
I called Google on Monday after reading the lengthy thread on G+ and after 5 min of troubleshooting, they decided to warranty the phone. The rep I talked with had never heard of the problem. Weird thing is that my wife's N5 (ordered at the same time) doesn't do it at all. She is using T-mobile. Maybe the ATT SIM?
I only hope my replacement is as good as my original. Aside from the slightly loose buttons, my screen was perfect, with no dead pixels or light bleed.
I'll report back when I get it if the new H/W fixes the issue
Hi , i bought this phone 2 days ago and having the same problem . Phone keeps telling me he found a new sim card .
Cant find any solution for it . seems also not everybody has this problem .
Is this an hardware or software issue ?
lion070 said:
Hi , i bought this phone 2 days ago and having the same problem . Phone keeps telling me he found a new sim card .
Cant find any solution for it . seems also not everybody has this problem .
Is this an hardware or software issue ?
Click to expand...
Click to collapse
I found out that i got different simcard`s around , they one that`s making the "new sim card added" problem has a sim chip that is a bit deeper in a circle on the chip . Got a new chip now and no problems anymore so far :good:
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used to have that problem
lion070 said:
I found out that i got different simcard`s around , they one that`s making the "new sim card added" problem has a sim chip that is a bit deeper in a circle on the chip . Got a new chip now and no problems anymore so far :good:
Click to expand...
Click to collapse
I used to have this problem with a microsim cuted on my past phone (nexus 4) ... at least 1 time in a day i got the message that i have to restart my phone because the new addition of the sim card ... lol ... i didnt bother me to much initially ... i always suspect from "the cuted by myself " simcard coming from my old samsung galaxy nexus , tired of the situation i went to my local carrier and i ask for a replacemtent sim (like 4 dollars), they didn´t ask me too much why i want to change my sim card ... after that , never have that issue again ... i think that the old batches of microsim cards have issues ,
Start changing your sim card before RMA your phone .
Barracuda77777 said:
This is a hardware issue, I had the problem from the second day that I got the phone. If your sim tray is sticking out, chances are that the pins are not lined up against your sim card.
After it got very annoying, I called Google, they confirmed that this was a hardware issue, before I called Google though I tried it with a new sim card and also went fully stock. so after that Google agreed to do the RMA.....
With the replacement phone the sim tray aligns perfectly flush when inserted, it has been now a bit over 10 days since I got the replacement no pop up messages so far.
Click to expand...
Click to collapse
interesting to know...
chafa84 said:
I used to have this problem with a microsim cuted on my past phone (nexus 4) ... at least 1 time in a day i got the message that i have to restart my phone because the new addition of the sim card ... lol ... i didnt bother me to much initially ... i always suspect from "the cuted by myself " simcard coming from my old samsung galaxy nexus , tired of the situation i went to my local carrier and i ask for a replacemtent sim (like 4 dollars), they didn´t ask me too much why i want to change my sim card ... after that , never have that issue again ... i think that the old batches of microsim cards have issues ,
Start changing your sim card before RMA your phone .
Click to expand...
Click to collapse
I remember having this problem with my S3 and galaxy nexus. I assumed it was the rom or my sim card. So far (knocked on wood), it hasn't happen to me with Nexus 5.
NJ_RAMS_FAN said:
I remember having this problem with my S3 and galaxy nexus. I assumed it was the rom or my sim card. So far (knocked on wood), it hasn't happen to me with Nexus 5.
Click to expand...
Click to collapse
I have never had problems about "sim card inserted , please reboot message " after changing my cutted normal sim card , i start with them , after i cut my full size SIM from my GNEX to put in on my new nexus 4 , after two days i start receiving those messages , very after i receive broadcast messages from my carrier (coincidence ? i don´t know) , before start changing roms or kernels (at that time i used to have stock with franco kernel) i went with my local carrier , change the sim , and problem solved , 6 months without problems , next give my nexus 4 to my wife , and buy a nexus 5 put my old sim card , and start using the phone right away without any problems ... i bought my phone at december 28 2013 batch 311K... i have never had (knock wood lol) problems at all. very happy client
Is everybody stopped receiving this error? Maybe somebody has the solution? I am tired of those random sim card added errors
This error appearance is very irregular: sometimes it occurs few times a week, sometimes only weekly.
Is there anybody who is receiving this error with greater then 310k batch?
P.S. I replaced my sim card to brand new, but this did not solve it.
P.S.2. Sim toolkit does not work after this error.

[Q] How many HK owners are having data/voice issues?

A simple "yes" or "no" and where you are located should suffice.
Spent a total of 5 hours with Sprint between the phone and corporate stores since the first day this came out and today I was finally told the truth that all Sprint HK M8 owners are facing data issues.
To be specific(D.C. is a spark area) Every 15 minutes or so, my data/voice will drop regardless of what I am doing and pick back up anywhere between 1x and lte/spark 3-4 minutes later like clock work.
The lady at the corporate store let me see how my phone was in the red(see last pic). I went back to stock unrooted. Downloaded the .15 update. Updated profiles, PRLs, ##72786# data resets constantly and this problem still exists. The best that any representative could do is credit me $30 for my troubles(bull ****). Tried to get a replacement handset and they told me no. No one has given me any sort of "this will be fixed soon". Its always "well.....profile/prl/data updates cant fix this so a technician will look at your local tower"
I'm trying to get a rough estimate as to how many people are having the same problems
Here are pics for reference. This all happened with in 2 hours and continues to happen
http://imgur.com/a/5GeWu
Don't be surprised if you see this on other forums. Kind of going every where to see how many are having issues.
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
mjs2011 said:
It's your phone. You need a replacement. I had the same issues, went into a store. They replaced my phone. No more issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Im having the same issues but only when connected to my airrave.
No,
I did encounter issues when I first got my phone......... but did a system update the first day and all issues seem to be fixed ..this update does note that it corrects this type of problem .. on my phone anyway
munsterrr said:
That was my problem. They said they wouldnt swap phones because its not the phone's fault.
Click to expand...
Click to collapse
Might want to have them check the SIM Card Reader. When I brought mine in after having the phone for a week, they told me that the issue were a result of the reader being busted. They replaced my phone right away with no issues since I only had it for a week. From what I hear is that the longer you've had the phone, the less likely Sprint will replace it though.
I'm heading over to the store again today to have them actually look at it.
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
munsterrr said:
They finally acknowledged that it is a handset problem. After looking at the service trends again I was red in voice and device was grey(don't know what that means). Crossing fingers that this fixes the issue but also Hoping that this isn't the only solution as it sounds costly
Click to expand...
Click to collapse
Grey means not enough data collected yet to determine anything.
I'm having bad issues as well as everyone else I personally sold HK and Non HK M8 too something is not right.. I'm to scared to order myself a replacement and not be able to achieve S-Off on it.. But I could buy the 25 dollar app to get it. Anyway Ive asked about these issues no response worth talking about. Hope to solve this soon guys...
Just got an HKE no problems here. I actually get better signal and speeds than on my Note 3. No Spark just LTE
Sent from my 831C using XDA Premium 4 mobile app
It's a damn shame. Flew through Milwaukee, Vegas, Reno, and am in lake Tahoe on vacation and it's the same **** everywhere.
Flash the roam only mod then the Verizon prl. I'm getting better signal now then when I was with Verizon. I also have an hk m8 btw.
Received my replacement at 11am(EST) this morning and have had zero drops or issues since then. Been at full service in Spark since then.
Will update this thread in a few days with my findings.
Sucks because I am afraid to root/s-off because everything is working but I miss my backups of apps(Ti Backup) that I have been working on for years and hate these damn ads and bloat ware.
Im in the same boat waiting on my replacement tommorow. Im looking at it this way. Make sure you have the latest firmware and there should be no difference. I guessing bad antennas in some and some are just lucky and got a good one. Maybe start a thread Rooted vs Non rooted with signal quality and maybe we can answer our own question?
I have been holding off a Sprint visit for weeks, but after getting voicemails without getting phone calls on numerous occasions, I will have to go to Sprint.
However, after completely unrooting my phone in preparation to go to Sprint, I might not root my replacement whenever I decide to go there.
HTC Backup is excellent, in my opinion, and it really helps we with my lack of Titanium Backup. I don't like the ads either, but I think that it might be time to throw in the towel on rooting my phone. I've gotten more than my share of rom flashes and whatnot.
I was given a replacement due to my original having a bad antenna. Ive had zero issues since getting my new phone
SENT FROM MY ROCKING HK M8
I just as got my second one In less then a week and it keeps showing data connection error or some like that
If you're having trouble with your HTC One M8 download the latest latest network performance test tool.
"dl3 . htc . com/us/sprint/network_performance_test_tool_v0.85.zip" <=== Official website I cant post link currently so remove spaces.
If you get a red screen with NG device you need a replacement. It's a known device problem so charges will be waived.
New radio seems to fix problems
I was having tons of data connection issues with my M8. I recently followed the posts on doing the recent firmware update (OTA for those of you not rooted) and it includes a radio update. The new radio seems to be working quite well and I haven't had any connection issues. Hopefully this works for you guys too.
Amsick you can get into big trouble for that lol
Sent from my 831C using XDA Premium 4 mobile app

[q] random restart

I HAVE VERZON S6 EDGE 64GB UNLOCKED AND MY PHONE IS RESTARTING VERY OFTEN
I HAVE LATEST FIRMWARE INSTALLED AND NOT ROOTED.
ANYBODY KNOW HOW TO FIX THIS ISSUE? :good:
eManuka said:
I HAVE VERZON S6 EDGE 64GB UNLOCKED AND MY PHONE IS RESTARTING VERY OFTEN
I HAVE LATEST FIRMWARE INSTALLED AND NOT ROOTED.
ANYBODY KNOW HOW TO FIX THIS ISSUE? :good:
Click to expand...
Click to collapse
Sounds like you are describing a soft brick.
The only way I was able to recover from such thing is by performing a hard factory data reset,
yet this is usually only used as a last resort.
Hope my tip of the day (or night) helps.
I had this issue since 1st day I use this phone, I have used all 3 different firmware released by Verizon. Before I update to latest firmware. I performed factory reset and wiped all data. then install the firmware by Odin.
still phone is restating randomly, even few minutes ago.
eManuka said:
I had this issue since 1st day I use this phone, I have used all 3 different firmware released by Verizon. Before I update to latest firmware. I performed factory reset and wiped all data. then install the firmware by Odin.
still phone is restating randomly, even few minutes ago.
Click to expand...
Click to collapse
Since you have always had this issue, I am thinking it is just an annoying bug.
I remember having a similar issue with The Droid Ultra. Nothing I did would fix it.
I brought it to Verizon and they replaced the phone no questions asked.
I suggest you do the same.
Thanks for the reply! I bought this phone off the ebay and it is UNLOCKED and I'm using UltraMobile right now.
Do you think Verizon will give me a replacement?
eManuka said:
Thanks for the reply! I bought this phone off the ebay and it is UNLOCKED and I'm using UltraMobile right now.
Do you think Verizon will give me a replacement?
Click to expand...
Click to collapse
Ten months after I bought the Droid Ultra from Verizon the phone bricked. I brought it to one of Verizons corporate stores and they replaced it no questions asked. Eight months later it happened to me again; they replaced it no questions asked. Since your phone is still under warranty I believe they will do the same for you (especially if you let them know how upset you are).
If it's unlocked you can try, but it would depend if the ESN originated from Verizon I would imagine. They aren't obligated to warranty a phone you didn't buy from them or from a partner store on their network. Your next course of action, I would imagine, would be to send it to Samsung and be out of a phone until it's repaired (if Verizon doesn't work out for you).
Thanks for the reply from both of you! I already contact the Verizon and they said they will NOT provide support since this was purchased from a Third Party.
They suggest me to Trade the phone and get a new one. I bought it for $600 and Trade value is $510.
eManuka said:
Thanks for the reply from both of you! I already contact the Verizon and they said they will NOT provide support since this was purchased from a Third Party.
They suggest me to Trade the phone and get a new one. I bought it for $600 and Trade value is $510.
Click to expand...
Click to collapse
Sucks that they only want to do a trade-in. I am rather surprised. Losing 90 bucks through a trade-in sounds better than using a phone that doesn't work. It also sounds cheaper than paying a guy to repair any hardware or software issue.
I agree, $90 isn't a bad loss at all. I'd go for it right away before the possibility of a value drop. Best of luck and keep us posted!

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