So I got an S7 edge and I have to send the phone back since it was thru the AT&T next plan, however when I go to do the factory reset thru settings > backup and reset it after clicking thru the dialogs to reset and erase all data it goes to a another dialog that simply says new password on the top with a field and a number pad. I've tried searching online and can't find anyone referencing this, I went and verified the reactivation lock wasn't on thinking that may have had something to do with it but it was off, I was able to do a factory reset just fine shutting down the phone loading into the boot menu and resetting it from there, but the new password dialog was concerning me that something weird was up and I wanted to make sure the phone was good to send back.
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I'm having the same issues as takef0cusin above, arriving in a slightly different way. I was properly registered on 1.0.0 and used auto nooter 2.12.15. That went fine and there were no problems, but I decided to upgrade to 1.0.1 after some Wifi dropping issues. So I decided to flash back the the clean stock ROM.
I did the re-image holding down the power button 8 times, then I did the "three button data reset". Everything seemed to go fine, but it still started with the Logic PD Zoom screen and it never gave me the opportunity to re-register. Owner and Account are listed as unavailable. I then tried again using the "Erase and Deregister Device" method. Same results.
The new icons from the rooting are there, which makes me wonder if I actually had a successful flash back. I tried to register with the Gmail icon. It let me put in my email username and password. I acts like it is going to work, starts to load my conversations, then returns to the NC Home screen. I also tried to go through YouTube, but after registering I get "There was a problem with the network [401]". The Wifi still works, it still gets me the news, but the weather won't load because it says it there's location available.
What do I try next? I'm afraid to do anything because of all the warnings to re-register the NC first thing after any of these upgrades.
Thanks and Happy Holidays, OKMD
I've been through all this twice now. The second time was exactly as you have described and all I did was to redo the 3 button data reset. I was then able to re-register it.
Did it pop up to tell/ask you to register, or did you have to go looking somehow? Mine isn't asking and I don't know how to force it. Thanks.
okmd said:
Did it pop up to tell/ask you to register, or did you have to go looking somehow? Mine isn't asking and I don't know how to force it. Thanks.
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If memory serves, after clearing data it comes up with screens where you select time zones, state, city, etc and then it asks for your user name and password. All this happens automatically after you do the 3 finger data reset.
I tried putting in a short password and it took some doing because of the small keyboard, must have tried a dozen times to get it done. In hindsight I'd say I put the wrong password in the first time and then had to get it wrong again in order to have a match and have it accepted. Then when I went back and put in the right password it of course didn't work. I tried for a while to enter in variations but eventually gave up.
The fix is pretty simple and I imagine many know it but some might not so I'm putting it out here. The only way the watch can be restored to functionality if you cant get your password in is to reset it. This cant be done on the watch since you cant access the menu, you have to go into android wear to perform the reset. Open android wear, select options, lg watch sport, scroll to the bottom and you'll see unpair and reset. While your watch is resetting remove it from android wear and go into bluetooth settings, select the watch, forget it. Reboot phone.
At that point you're going to have to go through setup again, it's pretty easy with these phones so not a big deal.
Do not remove the watch from android wear while a password is set, you will not be able to access the recovery to reset it on the watch and you will not be able to connect the phone to it when it is locked down with a password. Make sure the watch is reset before you remove it from android wear.
One last thing, if you want to do better than a pattern IMO go for a PIN. Its fairly easy to hit the much less crowded numbers board compared to the on screen keyboard which is a trial at best.
Hope this helps someone, it took me more than an hour of screwing around this morning before I figured out where the reset option in android wear was located.
Hi guys,
My friend's phone suddenly won't unlock for some strange reason, he swears that he entered the same pin hes been using all along but the phone just won't unlock, what's even weirder is that there's no Google reset option after 5 tries, it will just lock him for 30 seconds, his Google account is still connected and his phone is still connected to his home wifi, we tried resetting the password via find my android but there's no option to enter a new pin, are there any suggestions? he got access to his gmail account, same one that on his phone, he want to restore access without having to reset the phone because he didn't back it up, we tried countless of tutorials and none of them worked, please help if you know anything, I'm afraid I will just have to tell him to bite the bullet and reset it.
I bought a new G6 (unlocked) for my sister, who lives in another state. She activated the new phone last night (Mint Mobile). When she got to the screen asking for entry of a password to protect against unauthorized use she entered a complex password (she didn't know she could just skip that screen). She wrote the password down, but now she can't find it. I called her this morning and she was able to use the fingerprint scanner to open the phone enough to answer my call, but she can't get to her apps.
I am aware that this sounds a little "fishy", but I didn't know where else to turn. Is there any way to reset or remove that password? Any help will be appreciated.
Thanks, Jerry
geronimo52xx said:
I bought a new G6 (unlocked) for my sister, who lives in another state. She activated the new phone last night (Mint Mobile). When she got to the screen asking for entry of a password to protect against unauthorized use she entered a complex password (she didn't know she could just skip that screen). She wrote the password down, but now she can't find it. I called her this morning and she was able to use the fingerprint scanner to open the phone enough to answer my call, but she can't get to her apps.
I am aware that this sounds a little "fishy", but I didn't know where else to turn. Is there any way to reset or remove that password? Any help will be appreciated.
Thanks, Jerry
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She can boot to recovery and reset the whole phone, the only option if bootloader is locked.
Got to wipe the phone and start over. tell her to make sure next time it's a simple password because she's going to have to use it every time to unlock the device if she has a screen lock set to password. even if it's set to fingerprint you have to enter the password anytime you reboot the device to unlock it the first time.
It's there to prevent unauthorized use so no there's no way around it. Except for factory resetting. even then make sure she logs in with the same Google account because she probably enabled factory reset protection as well.
madbat99 said:
Got to wipe the phone and start over. tell her to make sure next time it's a simple password because she's going to have to use it every time to unlock the device if she has a screen lock set to password. even if it's set to fingerprint you have to enter the password anytime you reboot the device to unlock it the first time.
It's there to prevent unauthorized use so no there's no way around it. Except for factory resetting. even then make sure she logs in with the same Google account because she probably enabled factory reset protection as well.
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Thanks for the suggestions. I walked her through the factory reset procedure, but when she tried to set up the phone and entered her Google credentials the phone said "searching" and wouldn't go past that screen. She finally called Motorola and they said if I could send proof of purchase she could forward it to them and, if approved, they will ask her to send them the phone and they will send her another new phone. She is still waiting,
geronimo52xx said:
Thanks for the suggestions. I walked her through the factory reset procedure, but when she tried to set up the phone and entered her Google credentials the phone said "searching" and wouldn't go past that screen. She finally called Motorola and they said if I could send proof of purchase she could forward it to them and, if approved, they will ask her to send them the phone and they will send her another new phone. She is still waiting,
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That's a bummer. They should send another one though. It's covered since you didn't unlock the bootloader.
I have an old Z4V I'd like to use wifi only. I did a factory reset and now I get stuck at the google Find My Devices screen. i have wifi.. can get into various google apps through the menu, but cant use any drop down menus nor any phone settings at all.
Any ideas?
Rick
...trade me for a Tango development tablet or a comparable and working phone(?). You need to get to a subsetting menu directly or to a search field that can lead you to the settings where you can both turn on debugging & unlock the bootloader so you don't brick it and create/delete user accounts. Never factory reset without deleting the active account first. You've tripped something that can't be fixed without replacing the previous login with nothing by luck and interface loopholes or a service image and means to apply it, for which you have neither, and since you've also compromised the checksum of the system partition but have no persistent root/debugging pre-boot interface or recovery, if you bork the (you're too lucky) dalvik cache, you will have the most obscure and useless brick I know of. try to trigger accessibility options through the keyboard if you can get it to appear or by pressing keys like the touch doesn't work...that or go to the Google legal crap and click any hotlink that you might come across and hope it gets you somewhere that searches if you can't get to any subsetting that leaves settings in the recents tasker... there's a few more possibilities, but honestly, if you aren't wanting to use it as a CDMA capable phone, sell or trade it to me for something infinitely less inconvient to use at all and so likely to become irreparably borked by attempting to anyways
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...seriously though; don't do anything silly like resetting it again without being certain FRP is unflagged by all user data being gone before the reset. If it reboots and checks it's own integrity the fuse may trip and lock out any and all means of it booting at all ever again, it won't even try to load and there will be no means to restore a working recovery or bootloader to get it to where more than the backlight and maybe a single character come on the screen or it just says an error and doesn't even try to do anything else no matter how you turn it on
I've recently reset my phone 2 weeks ago, I was on the same condition as you but only difference is my phone is locked out and the screen keeps blinking/flashing. What I did was I switched to a guest acc on my device and login google etc there and disable FMD and My Xperia at device admistration in the phone settings. After that, I try switching back to the default account which I was locked out then reboot my phone and try to login again and it works.
Hope this helps.