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Here's a new one, at least for me...when I hit my system update check button in about phone, my Bionic is spitting out
"check for update is not available
at this time.
Try again later,"
Has anyone else ever seen this message? It looks like its happening on 4G or wifi, haven't forced 3g and tried yet.
Usually I expect the "Your phone is up to date" message, but this one's new to me.
I'm bone stock, btw...no rooting yet.
I got that a few times yesterday and then tried again 10min later and it ran the check successfully but didn't find an update. When I ran the check for updates this morning it found the update and downloaded/installed successfully.
Well, that's encouraging I suppose...every time I think I really like this phone, something like this pops up...ugh, I want bionic speed and HP, but with my OG droid and droid X's "it just works" reliability.
I think the only reason you're seeing this error is because the servers are under a very heavy load pushing out the updates. I never saw this error before yesterday. But I'm with you on the frustration factor. I'm on my 4th Bionic now, if I continue to get the black screen of death, random reboots, or data connection issues, I'm going to do whatever I can to get a different phone. I've never had to return a phone to Vz before this model, nor I have ever spent so much on a phone. I certainly don't feel like I'm getting what I paid for. How this phone made it thru user testing with these issues blows my mind.
I had been getting that message ever since I replaced my SIM a couple months ago. I figured it wouldnt interfere with me getting any OTA's, but last night I decided to do a factory reset to see if that cleared it up. Low and behold i hit system updates and it said my system was up to date. An hour or so later I did it again and I got the update!
Good to know. I read a thread somewhere, I think it pertained to battery issues, and someone suggested that when you first take the phone out of the box the first thing you should do is a factory reset b/c it helps with overall performance. I don't know if there's any truth to that but that's what I've done on all of my replacement Bionics and I do perceive there to be some improvement. I don't know if it was necessary but I ran the reset after receiving the OTA today too just to rule that out if I have issues going forward - that's the first thing tech support makes you do when you have problems from my experience anyway.
I've been getting that message a lot too when checking for the update. I got the update today and it installed fine. Still have the data drops though. VERY frustrating.
One think I HAVE noticed with this update is that the battery stats are completely reversed. It used to be the display was down in the 3-5% region, as well as the Android OS. Now, those 2 are at the top, and my phone has just been laying on my desk most of the day.
I am not rooted. I've been getting that message since I got the phone in October. It only happens when I am on 3G. I haven't checked it on 4G (don't live near one) and it says "...up to date" when I am on WiFi.
Sent from my DROID BIONIC using xda premium
I am getting frustrated... I have been getting the same error for three days now. I am rooted, but am on 5.5.886 and everything still the same. My partner is still original stock, and he's getting the same errors as well. Perhaps this is a regional thing? Anyone in the DC area get the update rolled out to them?
Additionally, can I just flash the update file that is posted here on the forums to upgrade manually? Or should I just wait?
Works!
I was getting the same "check for updates not available at this time" message, however I rebooted (used Quickboot, battery pull is not necessary). After the reboot went back to "Check for upgrade" and it worked; BUT just like the previous upgrade the process checks your file system and if you removed/altered any bloatware then it will fail and reboot. After the first time, I decided instead to create a folder "bloatware" in the system direction and move all bloatware apps to that folder. So this time around all I had to do was move all the bloatware back to the "app" folder in one shot. Very easy and straight forward (I also wrote down the bloatware apk filenames so I didn't forget that I moved over last time). Tried the update again, installed just fine, and phone is up and running.
AND....root is INTACT!
Btw...I had no idea there was a new update available until my friend who just got a new Bionic said he's having problems rooting on software v5.9.902
I know there is a lot of information on this, however my problem appears to be a bit more chronic all of a sudden. If anyone has any idea what this is (especially if it is a possible hardware issue), I would really appreciate it.
This started the past weekend and has been driving me crazy ever since. After uninstalling facebook on Saturday, I got the pop up. Rather than messing with trying to fix it, I went and reflashed the rom. While restoring all my apps, the error popped up again. Convinced there as something up on the phone or the sdcard file system, I restored back to stock 4.4.2 with odin. I rooted, went through the same restore process and after one of my reboots, it came back. Finally I searched and did "restore app defaults" in the application manager. That worked for a while, but came back a few times, until finally that method wouldn't fix it anymore.
Last night I reflashed with odin again. This time I didn't root. Everything was fine all day until I decided to uninstall twitter and the acore message is back. Doing an app reset did fix it again, however I am afraid at this point to reboot the phone or do anything else.
I had this problem maybe once about 3 months ago, now I can't get ride of it no matter what I do. I should also point out that I did not do a TiBu restore or anything, I installed all my apps through the play store.
Thanks in advance guys
Have you tried going into application manager and clearing data for contact storage? It's what I do when I get this error message
majortaylor said:
Have you tried going into application manager and clearing data for contact storage? It's what I do when I get this error message
Click to expand...
Click to collapse
I did that, however it usually didn't work. I had to reset all application defaults and the issue usually went away. During one of my reflashes, even that didn't work anymore.
Seems like the issues started when either I turned off one of the bloatware apps, or deleted something. Sometimes the acore would start right away, other's after I rebooted the phone.
This last time, I got the phone setup, I got 2 acore's early on (Clearing app defaults worked both times). I didn't do anything else to the phone for a few days. Last night I finally rooted, installed safestrap and my other root apps and so far everything seems stable. I will just do a twrp backup before removing anything in the event things go bad again.
What still bothers me is don't know what caused this all of a sudden. I've been flashing roms for years and never once had this sort of problem. I will all set to consider this a hardware issue, until it finally settled down.
For the last few weeks, my AT&T Note 3 has started randomly rebooting. It can happen when I'm viewing email, when the phone is in my pocket, or even in the middle of the night when it is just sitting recharging. The rebooting is roughly once per day: somedays more than once, other times it can go over 24 hours. The problem seems to have started after I updated to 5.0. I have tried a factory reset, but the problem came back. I called AT&T support and they said that they've had a lot of problems with Samsung devices after the 5..0 roll out, with random rebooting, or the Bluetooth failing, or the WiFi failing. They said that they need to replace the Note 3, but because it is over a year old I must pay $100 for the replacement through Asurion (I have been paying the insurance fee).
Searching on line has not provided much on this problem. Does the AT&T comment make sense? If I need to replace the phone, shouldn't it be for free because the problem was caused by AT&T?
I'd appreciate any comments.
Note that I realize it could be related to an App I use being incompatible with 5.0, but I need to use my phone for work pretty much constantly, so troubleshooting which one (if any) is not practical.
Mine started doing the same thing about a week ago. Till then it was not having any problems with the 5.0 version.
They need to figure out the problem and push out a update. Otherwise it is like they don't care about us, unless we go out every year and buy a new phone !
Problem solved?
After trying a reset and cleaning checking the battery contacts didn't work, I looked for other patterns. It seemed to me that one of the most common times it rebooted was when I checked my email with the K9 email client - something that is always running in the background, and could have caused it to reboot when on charge overnight.
I uninstalled K9 and that didn't help - the phone rebooted after about 9 hours. However, since that reboot it has now gone nearly 48 hours without rebooting. Maybe I was right about K9 and uninstalling it wasn't enough - I should have also manually rebooted the phone.
The phone has been rebooting at random times, sometimes as short as about 5 hours apart and sometimes more than a day apart. It could be that right now I'm at one extreme and it will reboot randomly today. But if it makes it through tomorrow morning without rebooting then K9 was probably the problem.
It has now been over 72 hours since the last reboot, which does suggest that the original problem was the K9 email client, crashing and forcing a reboot on the phone after the Android 5 update.
Problem NOT resolved!
A few minutes ago, roughly 76 hours after the last random reboot, when I thought that the problem was resolved, I heard the reboot tone coming from my phone that was sitting on the table.
So, while removing K9 reduced the frequency of the reboot, it did not solve the underlying problem.
Use Titanium Backup and backup all user apps and data. Factory reset and reflash stock if you want to take the extra step. Use standard Google and Samsung apps for a while. Do not restore accounts or system data automatically. Removing and reconnecting accounts and clear data for an app in app manager are always good quick troubleshooting options. Restore apps as you need them, if you really need them. Favor stability over extraneous features.
.......................................................
Galaxy Note 3 - AT&T (sm-n900a)
Since I removed K9 and rebooted the phone, it has only rebooted randomly once in 5 days: this was at 72 hours, and now it has been up for 65 hours since then. Trying what you suggest would take weeks, given the current frequency of random rebooting. Plus, my phone is used for work constantly - I couldn't get by with just the Samsung and Google apps built into the basic phone image.
For the moment, I will just live with the phone as-is and hope that Samsung issues a new version of 5 soon.
Now at nearly four days since the last crash/reboot, or only one in seven days. At that frequency, it is certainly not worth the effort of trying to track down the secondary cause (it could take months), now that I know that K9 was the main problem.
It has been a while since I started this discussion, with no conclusion. The phone still randomly reboots - only once all of last week, but then it woke me up on a reboot at 4:30 am this morning, and rebooted again while I was checking Facebook at 7 am.
I'm having a rebooting issue as well with my Note 3. It started about a week ago and will do it many times during the day. I have tried wiping the cache partition, doing a factory reset and the other day I downgraded the software from 5.0 to 4.4.2 and rooted it and froze the over the air update from AT&T but still have random rebooting. I have had the reboot issue with and without the SD card installed so I know that is not the issue either. I was thinking it was a software issue so that is why I did all of the stuff listed but now I'm wondering if it could be hardware. I guess I'm just at a loss of what to try know and was hoping someone on here had any suggestions.
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
jeffp25 said:
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
Click to expand...
Click to collapse
It happens both when charging and when sitting unplugged. I even tried swapping the battery for a new one and the contacts and also clean
Well, it was an idea. I did the same thing, buying a new OEM battery and hoping it would help. It didn't. But then again, mine often reboots at night (it woke me up at 4 am this morning), so I knew it was unlikely to be a battery issue in my case.
Yeah thanks for the idea but it seems like I'm running out of things to try
I feel the same. The only thing left would be to wipe out the phone and try it with nothing but stock, non-upgrades, apps. But I use the phone for work, and it can go more than a week between reboots (or less than a day), so that isn't practical.
I might just end up mailing my phone into Samsung to be repaired but now that I have it rooted is there any special steps that need to be done to unroot it? I was just going to do a factory reset and let AT&T android 5.0 do it's update if that will kill the root. I'm not worried about warranty since it is no long under warranty.
Maybe use logcat and letting it run and wait for a reboot to happen so you can see what is going on. However the logs could get big and it might not capture what happens right before it reboots.
Hey guys, a couple of days ago, my phone started popping up those 'Unfortunately.. has stopped working" messages for a lot of programs. For example, camera stopped, keyboard, gmail etc. What would cause this?
I then proceeded to backup and I did a factory reset by doing it via phone which worked but then I kept on getting the same messages. I then proceeded to use Smart Switch on the PC to do a reset but the same things happen. Added with this was when I did the email verification I had to get a new password but did a reset after that and I think the phone is locked for 72 hours via the email verification.
I plan on taking it back to the dealer to get it sent in.
Is there anything else I could have done or still do?
Thanks,
D
if you flashed new rom with smart switch and messages keeps pops out, problem must be hardware related.
I would guess so. I didn't flash any rom, just stock. I brought it back to the dealer to send off to Samsung
Hello,
I have a Samsung Galaxy Note 3, N900A, Android Version 5.0 on AT&T, Baseband N900AUEOC1, Kernal 3.4.0-4335446, rooted.
If I turn the phone off and then back on again or reboot I get a long white scree with the AT&T logo, Android is upgrading... Optimizing app # of 316, then a long time I can use the phone.
I did some online searching, and found some really old posts. I don't mess with the configuration much. I rooted it many months (years?) ago, and can't recall why. I think i wanted a hotspot, but that never worked out for me.
I suspect that AT&T is sending an over the air update and does not like the rooted phone. I searched thee settings in an effort to turn off auto update with no luck. I am hoping for something other than: wipe, reload...
Service Disabler from the Play Store ended up working.
Easy to use and dumped some bloatware while I was in there.
meyen90 said:
Hello,
I have a Samsung Galaxy Note 3, N900A, Android Version 5.0 on AT&T, Baseband N900AUEOC1, Kernal 3.4.0-4335446, rooted.
If I turn the phone off and then back on again or reboot I get a long white scree with the AT&T logo, Android is upgrading... Optimizing app # of 316, then a long time I can use the phone.
I did some online searching, and found some really old posts. I don't mess with the configuration much. I rooted it many months (years?) ago, and can't recall why. I think i wanted a hotspot, but that never worked out for me.
I suspect that AT&T is sending an over the air update and does not like the rooted phone. I searched thee settings in an effort to turn off auto update with no luck. I am hoping for something other than: wipe, reload...
Click to expand...
Click to collapse
Un-Fxed
Well this is a little frustrating. Went on and off with no update process yesterday. Today I rebooted and the 316 updates were optimized. I looked at the service disable app and the AT&T update service was still disabled.
Anyone have any thoughts?
Clearing the cache seemed to help. Let's see if the updates come back over the next few days...
No updates yesterday. Today there are 322 apps to optimizing... Anyone seen and fixed this before?
I started having the same problem 2 weeks ago after updating SU . Looks like they sent out 2 bad updates. Here is a link to the issue. I have been unable to solve it and their recommendations is to reroot the phone.
https://forum.xda-developers.com/apps/supersu/stable-2016-09-01supersu-v2-78-release-t3452703
Thank you pinkpanther28. A true smoking gun. I disabled SuperSU and the update issues was gone. Enabled SuperSU and sure enough it came right back. The real irony is that I upgraded to SuperSU Pro to make sure 'Disable Service" had access. For now I will leave SuperSU disabled....
Well so much for the smoking gun. I turned my phone on this morning and the updates issue is back, even with both SuperSU and SuperSU Pro disabled. Does anyone have any ideas?