How many times have you had your Nexus 6 replaced / RMA'd? - Nexus 6 Q&A, Help & Troubleshooting

The "Nexus 6 Trash or Treasure" thread made me curious. I'm seeing so many people replying saying Treasure but yet I'm on my 2nd Nexus 6 in less than a year and it's already acting wonky. My phone acts up so much I feel like I'm "jailed" to only using stock ROMs, without xposed, unrooted. It's been probably the worst experience I've had since I switched to Android. And I know others who have had their Nexus 6 replaced by Google over half a dozen times...
So - how many times have you had your phone replaced / RMA'd by Google? Did I just happen to get a bad replacement from Google or are these phones that prone to hardware failures?

Once

Only once during warranty period as I was having battery issues: the replacement is great and still a champ and going strong over a year now.
Sent from my Nexus 6P using Tapatalk

I had it RMAed once for the common battery-bulge issue. I then had to immediately replace the replacement device because the camera was jumping around the screen. That third device had the same camera issue but I decided to live with it because I was fed up with having to pay Motorola $25 every time for an advance replacement.
I broke my screen last week and found a used, mostly-mint condition, one for $110 so now I'm on my 4th. This new one doesn't have the camera issue so that's a plus.
EDIT: I voted "2" because that's how many times I actually RMAed it. I didn't count the broken screen since that was my fault. But in retrospect I should have said 3 since I would have RMAed that third one if they didn't charge you $25 every time.

Once because the back had begun to peel slightly at the edges - in hindsight I shouldn't have bothered, but I didn't know at the time that it was simple to stick it down or replace it with another back. But Google didn't quibble - I got a replacement straight away and was never without a device.

None here, minor crack I put in the corner of the glass, but no battery or performance issues so far.
Sent from my Nexus 6 using XDA-Developers mobile app

None, I have not had one issue with my Nexus 6. I've had it almost a year now.

Zero. No problems. I even soaked the phone completely in water to clean it out. No issues

One.
Purchased on day three of release(what a pain that was) through Moto. Within 3 months battery bulged.
I contacted Moto. They said they'd be happy to replace but I never sent it haha.. Shelved it instead and went back to ol' trusty DNA.
Recently pulled it out and decided it had been long enough. Bought a replacement battery and glue sticker and went to work on a DIY fix(I'm a tinkerer at heart).
Needless to say its running flawlessly. Rooted & Rom'd.. New battery is staying extremely cool compared to original.
Sorry to hear about all the trouble people are having with this device
Sent from my Nexus 6 using Tapatalk

Zero I was wary of buying one but found a Motorola reconditioned one and decided that would be better than new in some respects.I was coming from my beloved Nexus 5 so it had a lot to live up to, and it has. It's been flawless . Superb phone
Sent from my Nexus 6 using XDA-Developers mobile app

None, its still in the same condition as when i powered it up for the first time, not even a tiny scratch on it.

Related

[Q] Advice on the Captivate....refurbished ?

Thinking of buying a "refurbished" at&t captivate. does anybody have any advice to if the device is worth buying if it is refurbished, if any of you guys have bought it that way..and also is it really worth it in att network or should I be warned and wait till MARCHH! to switch over to another carrier ?
currently have a iphone 3g but i really want to switch over to android
Mine is a insurance replacement so it is refurbed, have had other refurbed phones and haven't had any problemss out of either. I love the phone itself. Go to any sub forum and you can tell the phone has gps issues, some worse then others. This is my 3rd (first couldn't go into recovery, and second was lost), and gps is worse then all the previous ones. Even with the problems, I still wouldn't give this phone up. Probably because I love the hardware and its my first android device and apple wasn't a choice for me. As for the network I hadn't any problems with att since 2004. I'm sure that depends on you location tho.
Sent from my SAMSUNG-SGH-I897 using XDA App
Two weeks ago I bought the HTC Aria with rebate for $29. Then another employee wrote saying they wanted to upgrade their phone, and wanted the Captivate. I looked online and saw that it was $299. A few days go by and he agrees to the price, and when I go to order it, lo and behold ATT has refurb for $50 each! I bought two, one for him and one for me . I like the aria and it is now my backup, but I love the Captivate and for $50, it's hard to go wrong.
tl;dr, buy it.
Did the refurb unit have any signs of use or scratches or anything? I might get one soon too.
Go for it..it's a great phone. Just make sure you can check it out in person first,or can return it if broken.
Mac
I got a refurb.
And it's perfect. Looks brand new. And no problems
I have a refurb......... no major issues. One thing to look for though.......... I got my first one 4 days ago, worked fine, but after being on for a little bit the battery went completely dead after being on standby for 30 min. yeah, something was wrong with the battery, on top of that it would randomly exit me out of screens.
turned out they sent me one that had NOT been fixed yet, their boo boo. They sent me out a new one and I got it today. This one looked brand new, all the stickers from samsung still on it and everything. Let it charge and turned it on....... no more issues.
It lags a little and the battery life REALLY sux, but those are issues with brand new ones also. I turned on my task killer and put the security level to low so that I could kill everything but non essential apps. Now the battery life seems MUCH better. It seems like this phone takes a long time to charge as well though. I think i wll just allow the battery to fully drain then plug it in, see if that will work, maber get rid of any potential battery memory.
Thanks for the help, appreciate it....I ordered it already and should get it in 2-5 business days so i will post back on my thoughts!
cant wait to start using the android OS!!!!
I am on a refurb now. I love this thing. No [hardware] issues at all.
Sent from my SAMSUNG-SGH-I897 using XDA App
i have a refubished phone and its better than the new one I had
I got a new Samsung Captivate and it keeps rebooting on me at random and the keys (especially back key) are really bad. They dont recognzie my touch half the time unless I press really hard on them.
My question is....if I get a replacment how will I be able to tell if its a refurb or not?
Are the refubs typically better since they have had more extensive testing?
Anybody have any thoughts on this?
with anything there are defect but these phones are built like a rock and if you think about it, if there is a x probability that a device has a defect the probability that it has 2 is x^2(in theory, obviously the nature of the defect factors in) so if the phone had a defect that was fixed there is a pretty slim chance that it will be defective after it is repaired.
i wouldn't worry about a refurbished phone, there may be cosmetic damage ect. but i would recommend this phone to anyone on build quality alone. wear and tear related problems should be minimal. id say go for it.
I had 3 refurb fuzes and 2 razr9s. Only real problem you have to worry about is physical defects. Hinges mostly. If there is a software or hardware problem you can send it back.
Edit: you can also get insurance on an unused refurb through at&t
From a phone on an app
Any one who has replaced a phone using insurance or warranty thru ATT is most likely using a refurbed phone. I have replaced every phone i have ever had in 10 years with ATT due to my being really hard on phones at work and all the replacements have been refurbed. I personally have never had an issue with a refurb, they all lokked and performe like new. I actually just got my cappy a few weeks ago and ordered the refurb cause i knew i would end up with one anyway.( and got lucky in doing so and got a batch 1007 phone so my 3button download mode doesnt get wiped.)
Works Perfecly and only set me back $50
I messed up my first captivate. Was able to return it through warranty and got a refurbished unit. I have been using it for 3 months with no issues. Of coarse there is no guarantee
Captivate
Cog 2.2

I just can't win, my 5th N7 has a whole new set of problems

So after 4 exchanges I was happy when I opened the box and found it didn't have screen lift, the speakers worked great, and it didn't flicker.
After using it for awhile I noticed new problems never experienced before...
1) It wouldn't shut down completely. You could power it down, but it wouldn't turn on unless you held the power button for over 10 seconds to force a restart or if you plugged in the charger the screen wouldn't come on showing it was charging. It seemed to happen most of the time, but sometimes it would shut down like it should.
2) The touchscreen would become laggy/unresponsive after awhile. This mainly happens while playing games such Nova 3, the screen becomes unresponsive and makes it impossible to play the game. Or it happens while browsing in Chrome, it takes a couple swipes to move around the screen or when you try to input something on the keyboard it will miss every other key press.
3) If I installed certain programs Wifi performance would die. For whatever reason when I installed Dropbox wifi performance on my N7 would suffer. Instead of getting steady downstream speeds it would be very slow and constantly pause during a download. I saw this anytime downloading an app in Google Play or it was impossible to watch anything on Youtube.
Tried doing a factory reset twice to track down the problem and it came back each time. Did a goog search and found many other people were dealing with the same problems so it isn't me.
The Google rep felt it was a hardware issue so they're sending me another N7... at this point I don't care if the next one has screen lift, if it doesn't have the above problems I am living with it.
The non responsive touch issue is a pain. Exchanging mine tomorrow. I canfix screen lift, but the lack of response, i cannot.
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
rebel1699 said:
iPad killing Nexus 7. Balls to the walls with 1.8Ghz.
Click to expand...
Click to collapse
I have mine of to 1.8, don't really notice a huge difference from it being at stock
Sent from my Nexus 7 using XDA Premium HD app
I received my second replacement abut 17 days ago (which I'm using now) and thought everything was OK until I noticed the screen lag/unresponsiveness and the headphone output doesn't work properly
Sent from my Nexus 7 using xda app-developers app
I have a new n7 with no problems at all no screen lift all I did was fit a screen protector on the front and buy a yobo high quality case for it loving it got from Currys uk.
I've actually just contacted Google about returning mine due to a screen issue, at first the screen was semi responsive, then stopped working completely, no longer can i control the device unless i fully remove the back, or have the lower left portion of the back lifted while I'm using it. I've contacted Google about an exchanged and am now waiting on a response.
The screen does not respond, if I go to the main screen and put the back on, it registers a constant touch on the lower left side.
I have tried developer options, hard/soft reset, factory reset, etc.
I am unsure about what to do other than what I have but it's clear that this is a hardware issue. I am no longer willing to use the N7 I have because it literally feels like it's falling apart as well, with the creaks and such.
Thanks to Walmart and Staples for allowing me to return a total of 5 N7's and finally landing a perfect one. They all hand the common problem like screen lift, unresponsive screen, screen flickering and cracking speaker.
My suggestion is to buy it add a brick and mortar store that has no questions asked return policies, like the ones mentioned. Trust me it at the end it'll all be well worth it.
Sent from my Nexus 7 using xda premium
Returning my 1st one screen lift and wifi issues. Bought from the play store in UK called up and right away they sent a replacement out just send in my old one after I get it. It was a C60 from Ireland so we will see if the next one is a newer batch.
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
xopher.hunter said:
Still on my first. Thank you sams club for getting all the good ones
Sent from my MB855 using Tapatalk 2
Click to expand...
Click to collapse
I also got one from Sam's club with no problems
Sent from my Nexus 7 using xda app-developers app
I had two returns to sams. All c60's including the perfect one I use now.
Sent from my Nexus 7 using Tapatalk 2
I have one from Staples bought July 18th that is perfect, a little bit of screen flicker but it's once in a blue moon, haven't seen it do it in a while, it's a c60....my other N7 was bought at Wal-Mart August 4th, c60, nothing wrong at all. As far as I can tell from doing the bezel test it's perfectly flat, no lift on either one. I push down on the left side where people say the lift starts and it doesn't make any noises on either one. If I do have it it's pretty minor, as some people are saying we "all" have lift in some way. I'm just not seeing it...and I have a blurex case that doesn't cover the bezel at all, so I can see the edges at all times. There are some c60' s that are good out there. Heck, I've been reading on here people having major screen lift with the c80 batches.
Sent from my Nexus 7 using xda premium
Personally, I really don't think it really matters *where* you buy it... Chances are probably better that you'll get a "good" one with the later serial numbers, but as we've seen, even some of the newest serial numbers can have problems too...
Shame on Asus for such a lack of Quality Control, but it is a great little device if you get a good one though! Extremely fast and stable device...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Ordered 2, sending both back

Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
ctbear said:
Just received my order of two 16GBs yesterday. The first one (for myself) has a black dot between the screen and the glass, right in the middle. I tried to live with it but its very distracting especially on a light background.
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
I'm very disappointed with the QC of the N4. So much for fighting through orders and shipping
Click to expand...
Click to collapse
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
will they charge him restocking fee as mentioned in google play store under refunds?
send me the flashing red one plz
Sent from my Nexus 4 using Tapatalk 2
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If they had a higher price I wouldn't of had to upgrade!
Dang it Google!
I will probably do an RMA since the phone is awesome...when it works.
Where can I find the number to call Google?
Lt.Tealc said:
if you really happy with the phone, give google a call explain the defect they will send
replacement pretty fast like 3 days, they actually have stock just for defect so u wont wait weeks for it.. and the best part is you dont have to ship yours first they ship it
once u get it u can ship yours.. good luck
Click to expand...
Click to collapse
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
So did you get a replacement ?
ceejay83 said:
There's quite a few of us RMA people still waiting for ours to be shipped. Been a week
Click to expand...
Click to collapse
Hmm that's weird. Got mine 3 days after calling called Monday received it Thursday
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Sorry dude. People were so pleased when Google announced the price of this thing. I wish they had just given it a normal price and used the extra money to fix the thermal issues, screen issues, battery, etc. I haven't found any problems with mine yet but given the launch failure and all the issues, this may be my last nexus.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
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Click to collapse
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
rabbit140 said:
Of course the price is connected with quality check, but man, let the truth enlighten you: the number of posts regarding defects would be way smaller; take HTC for example (or iPhone, I AM IN NO WAY AN APPLE FANBOY, I'VE NEVER HAD ANY APPLE THING )
Click to expand...
Click to collapse
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
phositadc said:
Yeah I agree if they had charged us an extra $150 each I think they could have done at least something to improve the quality and reduce defects. Of course, knowing Google they probably would have just given us the middle finger, kept the extra cash, and sent out defective products anyways.
Sad. But that's now my impression of Google.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Not sure why you think that, but OK.
ogrillion said:
I don't think price comes into factor with defects. I paid the same price as the OP and my phone has no defects and has been running flawlessly. And I am pretty sure if we all paid double, we still would be seeing the posts with defects, lol.
Click to expand...
Click to collapse
Of course quality control affects price. QC can be very labor intensive($$$), from just auditing the boards and components at various levels of production, to scrap (throwing away defective product $$$) or rework (labor intensive $$$) of product with defects. I speak from experience here. No doubt QC suffered in order to offer the Nexus 4 at this price. Of course, it probably didn't suffer as much as it might have from other manufactures, as Google does not have to make money on the device itself as they can rake in the money from the Play store.
I mean, I love that I am able to purchase such a high end device for $299/349, but I think we really have to worry about what this will do to the rest of the Android ecosystem. Amazon has already been putting the hurt on everybody (other than Apple) in the tablet market with their Fire tablets (again, they can make money from the Amazon app store, and other content), and now Google is putting the Squeeze on everybody else with the Nexus 4, the Nexus 7, and the Nexus 10.
Competition is good for everybody, but if only Apple, Amazon and Google can make money due to owning the content stores, then that's a bad omen for the industry IMHO. But I digress.
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
zelendel said:
You know I see everyone blaming Google when Google didn't make the hardware. They only did the software. I saw this coming when then announced LG was the hardware OEM. They have never been known for outstanding hardware.
Batcom2
Click to expand...
Click to collapse
Google was the supervisor of the whole project. Google selected LG. If you think the phone is perfect, Google deserves most of the credit. If you think it sucks, Google deserves much of the blame.
Sent from my Nexus 4 using xda app-developers app
ctbear said:
Today I unboxed the other one and it won't even turn on. Plugged it to the charger and the LED light kept flashing red.
Click to expand...
Click to collapse
Have you tried charging it on a pc?
Plug it into USB port of computer and leave for half hour.
This happens on a few android devices when fully discharged and pc charging is the only way to do it sometimes.
Sent from my HTC One X using xda app-developers app
I've got an rma out for mine for a similar issue, there's a black squiggly line going across my camera lens...seems like it's probably stuck between my camera lens and the glass. Not a huge deal, but definitely an annoyance to have to send it back, especially after unlocking and rooting it.
Sent from my Nexus 4 using Tapatalk 2
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
icy_virtuoso6 said:
I'm inclined to believe that offering these Nexus devices at such a low price has resulted in quality control going out the window, as well as warranty. The Nexus 4 seems to have a lot of issues and the Nexus 7 has had its fair share as well.
I had a Nexus 7 and the first one I got had a washed out screen and the well known screen lift on the left side so I exchanged it and my second one only had screen lift as well but to a much lesser degree so I kept it. A couple months go by and I go to pick it up off my table, placing my thumb on that left side and the screen cracked from one side to the other, leaving the top portion unresponsive to touch. I called up both ASUS and Google and neither would do anything about it.
That experience and what I'm seeing here about the Nexus 4 has resulted in me losing faith in Nexus devices, which sucks because I loved the Galaxy Nexus and was really looking forward to this year's Nexus phone.
Click to expand...
Click to collapse
Agree completely. My nexus 7 had screen lift issues but I didn't care enough to RMA. Maybe I should have, though, because it completely died while charging last week, and now I have no choice but to RMA.
Sent from my Nexus 4 using xda app-developers app

HTC Battery Failure

While this is not an issue that's necessarily related directly to the HTC One (but HTC's in general) and since I am considering the purchase of an HTC One, it made sense to post it in here.
Does anyone know of the general failure rate of HTC Batteries? Since the HTC Battery is non-removable, I'm trying to gather some information on failure rates, in order to determine just how risky it could / would be to get a phone with such a drawback (it would be my first phone with a non-removable battery).
Of course this issue would compound itself in complexity if the battery dies after the warranty expires.
Reason I ask this is because my Sammy Note battery died 14 months after purchase and all it took was buying a new batter to get my device back up and running. There would be no such luck with the HTC one
Any feedback would be appreciated.
Batteries are subjective to a lot if things, such as usage, weather,charge cycles etc. Cell phone batteries that can not be replaced by the user can be replaced by the manufateuer, for a fee if course. Most people get 12 to 18 months before needing to replace their battery.
Sent from my HTC One using Tapatalk 2
My S2 battery is still ok after 23 months. No need for a removable battery for me. 3 weeks until my One!
Sent from my GT-I9100 using xda app-developers app
Regarding to HTC. . . My One X has lasted since the week of release and still going strong. . . Lasts all day (If im not playing games all the time) and has been charged EVERY night since owned. . . HTC's prior to this i had multiple batteries for... not that they lasted, but because i was such a heavy user, but they still lasted around 2 years each, May still last now but sold the handsets so couldnt tell you. . .
encrypshun said:
While this is not an issue that's necessarily related directly to the HTC One (but HTC's in general) and since I am considering the purchase of an HTC One, it made sense to post it in here.
Does anyone know of the general failure rate of HTC Batteries? Since the HTC Battery is non-removable, I'm trying to gather some information on failure rates, in order to determine just how risky it could / would be to get a phone with such a drawback (it would be my first phone with a non-removable battery).
Of course this issue would compound itself in complexity if the battery dies after the warranty expires.
Reason I ask this is because my Sammy Note battery died 14 months after purchase and all it took was buying a new batter to get my device back up and running. There would be no such luck with the HTC
Any feedback would be appreciated.
Click to expand...
Click to collapse
the battery can be replaced its just not easy. when i bought the phone i asked tmobile about the battery and what i could do if it started to lose its charge. they told me that if i noticed any loss of battery i could bring the phone back within 2 years and they would replace the phone for $20 with a new phone. not a refurb but a new one. besides most of the time with phones that have built in batteries they use higher quality ones that dont lose their charge as fast. plus with the battery being sealed the moisture in the air doesnt degrade the battery as fast so they would last longer than a battery that is open to the elements
skinsfanbdh said:
the battery can be replaced its just not easy. when i bought the phone i asked tmobile about the battery and what i could do if it started to lose its charge. they told me that if i noticed any loss of battery i could bring the phone back within 2 years and they would replace the phone for $20 with a new phone. not a refurb but a new one. besides most of the time with phones that have built in batteries they use higher quality ones that dont lose their charge as fast. plus with the battery being sealed the moisture in the air doesnt degrade the battery as fast so they would last longer than a battery that is open to the elements
Click to expand...
Click to collapse
I hope you got that in writing, never heard of a Cell Phone Carrier giving someone a new phone after 2 years for $20.00.
grneyez said:
I hope you got that in writing, never heard of a Cell Phone Carrier giving someone a new phone after 2 years for $20.00.
Click to expand...
Click to collapse
if people can exchange their phone because of the tiniest gap then im pretty sure if the battery doesnt hold a charge they will replace it
skinsfanbdh said:
if people can exchange their phone because of the tiniest gap then im pretty sure if the battery doesnt hold a charge they will replace it
Click to expand...
Click to collapse
People exchange their phones within 30 days, they don't exchange them 2 years later and T-Mobile gives them a new phone. Think about what your saying, it makes no sense.
Sent from my HTC One using Tapatalk 2
skinsfanbdh said:
the battery can be replaced its just not easy. when i bought the phone i asked tmobile about the battery and what i could do if it started to lose its charge. they told me that if i noticed any loss of battery i could bring the phone back within 2 years and they would replace the phone for $20 with a new phone. not a refurb but a new one. besides most of the time with phones that have built in batteries they use higher quality ones that dont lose their charge as fast. plus with the battery being sealed the moisture in the air doesnt degrade the battery as fast so they would last longer than a battery that is open to the elements
Click to expand...
Click to collapse
I've been with T-Mobile for 11 yrs and I can 100% guarantee you that whoever told you that was smoking bath salts.
Sent from my Paranoid Nexus 7 using Tapatalk 2
thats funny because after having my s2 for a year and a half the power button kept sticking making it bootloop. took it to tmobile and they gave me another one for free. maybe you just need to learn how to talk to people
skinsfanbdh said:
thats funny because after having my s2 for a year and a half the power button kept sticking making it bootloop. took it to tmobile and they gave me another one for free. maybe you just need to learn how to talk to people
Click to expand...
Click to collapse
So you just recently brought your s2 in to Tmobile and got a new one? Because the s2 is just about to turn a year and a half old. So you would have had to do it just recently. Sorry, I'm not buying it.
Now if you had said you called 611 within a year of owning the phone or had insurance on the phone then I'd believe you. You get a refurb sent to you and the cost is $5-$20. But walking in to a T-Mobile store a year and a half later and getting a new phone? Nah.
Sent from my Nexus 4 using Tapatalk 2
TMobile is effin USELESS when it comes to assisting customers who don't have insurance. My existing BB9900 through work has been dismal in functionality and they blame water damage to screw me out of a replacement on a device that's barely a few months old. I vented in this thread on the Crackberry forums.
Unless you have a family member working in that store who's gonna sneak you out a device from the backdoor, my personal experience with Tmobile makes me wish you good luck in thinking you're gonna get a replacement.
dirtyhamster73 said:
So you just recently brought your s2 in to Tmobile and got a new one? Because the s2 is just about to turn a year and a half old. So you would have had to do it just recently. Sorry, I'm not buying it.
Now if you had said you called 611 within a year of owning the phone or had insurance on the phone then I'd believe you. You get a refurb sent to you and the cost is $5-$20. But walking in to a T-Mobile store a year and a half later and getting a new phone? Nah.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
+1
Sent from my HTC One using Tapatalk 2
yes 2 weeks ago i exchanged my s2 in store then sold it on craigslist to pay off what i owed on it and to pay the down payment on my new phone. i could careless what you believe and i have had nothing but good experiences with customer service in store.
skinsfanbdh said:
yes 2 weeks ago i exchanged my s2 in store then sold it on craigslist to pay off what i owed on it and to pay the down payment on my new phone. i could careless what you believe and i have had nothing but good experiences with customer service in store.
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As have I, T-Mobile has been very good to me...I upgraded to the vibrant and then 7 months later they let me get the sensation for $179, after I had just upgraded. (With loyalty, not in store) They did that for me two other times in the 11 yrs I've been with them. Never an issue with them. But policy is policy and walking in to a store after a year and a half and getting a new phone for $20 wouldn't happen without insurance, and that's not even how insurance claims are processed. End of story for me.
How do you still owe money on a 1 1/2 yr old phone????? You know what, never mind....could care less.
Sent from my Paranoid Nexus 7 using Tapatalk 2
dirtyhamster73 said:
As have I, T-Mobile has been very good to me...I upgraded to the vibrant and then 7 months later they let me get the sensation for $179, after I had just upgraded. (With loyalty, not in store) They did that for me two other times in the 11 yrs I've been with them. Never an issue with them. But policy is policy and walking in to a store after a year and a half and getting a new phone for $20 wouldn't happen without insurance, and that's not even how insurance claims are processed. End of story for me.
How do you still owe money on a 1 1/2 yr old phone????? You know what, never mind....could care less.
Sent from my Paranoid Nexus 7 using Tapatalk 2
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Point made, don't waste your time with him. He is obviously confused.
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Reboot and shutdown wont come back without removing battery

I have been rooted and using custom ROMs for over a year now on my note 4 but recently started having my TekXodus ROM crash occasionally. So I updated to the factory latest DOK2 using Kies and I have an issue where when I reboot or shutdown. When i do this I have to pull the battery out for a few minutes before it can boot again. I have tried factory restoring with Kies several times and still have the same problem. Root + custom ROMs also have the issue. Any ideas?
Similar problems in another thread. I'm still having issues although I've gone back to stock as well.
http://forum.xda-developers.com/note-4-tmobile/help/note-4-major-slowdown-bugs-boot-loops-t3311297
People are starting to pop up everywhere with this issue, ROM's, stock, rooted, it doesn't seem to matter. It seems like it's either a software update they pushed to all carriers or maybe hardware failure of some kind. The batteries do seem to go bad fairly regularly around 9-12 months. That's fixable with that Anker 2x + wall charger kit, but if it's hardware failure for this it could get ugly.
Yeah mines getting worse. Gonna try to pick up a motherboard.
Sent from my HTC One using Tapatalk
McGragger said:
Yeah mines getting worse. Gonna try to pick up a motherboard.
Sent from my HTC One using Tapatalk
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My phone died completely after a week of ongoing problems. Won't boot or anything any longer and I don't think its software related.. Let me know if you have any success picking up and installing a motherboard.
My Note 4 I bought a year ago was having this issue a couple months ago. Did the usual, factory reset, blah blah blah, was getting the mmc read fail error. Called tech support told them everything I did because I knew they would want me to do it so I headed them off at the pass. They said well it seems you did all the work for us and I had a replacement the next day for $5. Worked fine for 2 months and now it's doing it again so I'll be calling for another replacement tomorrow.
Strange thing is I wasn't getting the same mmc read fail error although I saw something similar only 1 time. This time though I did get a dm-verity verification (?) error. No idea what that even means.
What sucks is they really should offer me an upgrade at this rate but I have no interest in the Note 5 or the S6 without an sd slot or removable battery. Hoped to hold on to my N4 for at least another year.
where can we even buy motherboards for this note 4?
mine is dead as well! it's unfortunately out of warranty...obviously! i'm pretty sure it's a hardware failure!
nazbel said:
mine is dead as well! it's unfortunately out of warranty...obviously! i'm pretty sure it's a hardware failure!
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Click to collapse
Yep, my time w/ the note4 was good while it lasted. I purchased it for $350 back in october and was great. sold it "as is for parts" on ebay for $160 yesterday, and am done with samsung for a while. took that $160 and purchased a LG G2 that i'll have to use for another year or more. i was really getting used to the note's size and stylus features as well.
dtrinh4000 said:
Yep, my time w/ the note4 was good while it lasted. I purchased it for $350 back in october and was great. sold it "as is for parts" on ebay for $160 yesterday, and am done with samsung for a while. took that $160 and purchased a LG G2 that i'll have to use for another year or more. i was really getting used to the note's size and stylus features as well.
Click to expand...
Click to collapse
Good for you man! i really am gonna miss it too! i'll probably sell it for parts while i still can. i got a new nexus 6p that i really am enjoying as well!
I ended up getting a motherboard and replacing it. Worked out fine except I used a cheap lens cover replacement while I was at it and no my pictures suck. Not even sure if the actual is available anywhere.
Sent from my SM-N910T3 using Tapatalk
Where did you get the motherboard?
Thanks!
Bought a parts only phone on ebay
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Ok. Thanks.

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