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Hi All,
I don't want sound like a complete n00b, but there is no other way to describe this. Since a week or 2 my sensation XL is rebooting randomly. I'm running stock rom. First i thought it was a bad app or something. I did a factory reset, updated it to ICS 4.0 & no apps installed. But it keeps rebooting! hell! it is getting worse! i'm now rebooting countless times a day! sometimes when i Unlock, during browsing, calling, absolute RANDOM!
The phone is about 2 months old, not branded. no damages or anything.
Hope someone can help me!
If you have a warranty on it. Send it.
If not, honestly could be a million reasons for this problem.
Surely this is a problem with hardware.
Yeah what stona said. Sounds like a dodgy mobo
Sent from my HTC Sensation XL with Beats Audio X315e using Tapatalk 2
Thought so, and I already intended to return it. But strange thing is that it happened after several weeks working perfectly.
This is micro electronics. A little moisture and integrated circuits are raging.
So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.
I've found that if you hold it round the bottom white insert on the bottom, my wife always drops a bar? Happens on every rom.
Sent from my HTC Sensation XL with Beats Audio X315e using xda premium
Laue said:
So here is an update.
I went back to the shop with my phone and they sent it back to HTC. After about 10 days i got note to pickup my repaired phone. The random reboot has been solved due a "boardswap". But the connection loss I also had frequently was still there. I googled this issue and saw the term "death grip" also known problem with the Iphone4.
Today at work i made the below video.
youtu.be/NsdT9v4NW7M
Awaiting your comments.
Click to expand...
Click to collapse
To avoid that, do like me. For 4 months in Hogwarts i learned to lift, unlock or take a call without touching the phone
Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...
Laue said:
Okay, so this means I have to accept that this phone drops 3 bars of signal when i hold it pretty normal if you ask me.
I've been an HTC fan for almost 10 years now but i'm not sure if i'm gonna accept this with my new phone...
Click to expand...
Click to collapse
Seriously now.....i have same issue when i hold it, but i am a bit in not good covered area. When i hit downtown no matter how i hold my phone it has full reception. I don't know why that happens but it is not a biggy for me.
Nothing personal but to be a fan these days is not wise. You say you will not accept that. Well wait 1 year and you wish to have such quality like now
Death grip a fact?
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!
mgar7006 said:
I have a similar issue with my own Sensation, and mine is only 4 months old. Almost every 1 in 2-3 calls ends in an reboot during the call. I have no idea why. I thought it was due the duration of the call, and the phone overheating, but it happens sometimes as soon as I answer the phone. Does it have something to do with the apps on the phone taking up too much memory? Or is it this unproved death grip idea? I don't know.
Is there any light you can shed on my problem? Thanks!
Click to expand...
Click to collapse
I also experienced this kind of problems, to me it seemed that cleaning the battery contacts did the trick, you should try it and see if it works or not.
You could try to clean them with a toothpick or if the the phone is older and you don't care that much for the battery contacts with a screwdriver (i used to do this on older phones like my old and trusty Nokia N95, also had random reboots )
Other than this i don't know what to say, as for the ROM, it did this kind of things on stock ICS, modded ICS, sense 3.6, sene 4.0, sensless, it didn't matter what rom or kernel i used, so this what i believe was the problem.
Hope this helps
I had my phone flashed since I experience this so called death grip - random crash. does rooting help to resolve this? my phone is now 1 year old since I bought it.
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
pbassjunk said:
I have 3 HTC Ones (all sprint) in my possession at the moment. Mine has the red tint problem. The other 2 (wife's + wife's insurance replacement.. she just broke the screen ($first time ever using phone insurance, thank god we had it$)) both seem to be fine - no red issue.
All 3 phones started with 1.31.651.2, both mine and the broken screen phone have been updated to 3.04.651.2 The new replacement is still 1.31.651.2. We've had these phones for just about 2 weeks (embarrassing, we weren't even a week into enjoying these before she dropped it..). Anywho..
I did some camera experimenting tonight to find out a few things, here are the results:
Camera issue exists with both 1.31 and 3.04. I saw some posts about people thinking the update had something to do with it, but I don't think so. The phone w/ red had it both pre and post 3.04. The normal phone has been normal both pre and post 3.04. The 3rd phone is still on 1.31.. I've left it alone as a sort-of control phone.
Heat doesn't matter (maybe if you melted things tho.. ). My phone would exhibit red regardless of waking 'cold' fresh from sleep or after heavy usage where it would really start to warm the hand. Both the normal phone and the control phone would be fine following the same pattern.
ISO 100 doesn't fix things, it just lowers the ISO enough that the camera software? stops trying to add gain/noise to the signal. Taking [roughly] the same picture between all 3 cameras at iso 100, the red one is still noticeably red tinged when compared to the other 2 phones, they're all just much darker so it's less noticeable esp if you didn't have anything to compare to.
Full wiping/resetting (incl media/data) doesn't make a difference.
Unrelated to the camera and this is kind of a nitpick, updating to 3.04 really slowed the UI down. It's still extremely fast, but it's kine of like things run at 30fps now where as 1.31 everything was 60fps. The best repeatable example is scrolling when unlocking the phone. 1.31 is silky 60fps smooth, 3.04 is crossfire/sli microstuttery. Reset/wipe doesn't make a difference.
Attaching a few boring pics.. excuse the boringness The 2 normal phone pics are pretty much the same so I've only uploaded 1 to compare w/ the red phone. Have a bunch more, but these pretty much typify what is going on.
So is this a hardware defect? What's the best way to deal with it? I don't mind shipping it to HTC and go w/o for a bit to get it addressed, but I do want to make sure it's dealt with. I'd also be pretty steamed to get either a refurb or used phone in return, because we bought these new less than 2 weeks ago (Costco).
Even though we are technically still in the 14day return window, I'm pretty sure we can't return the phones and try to switch to another Sprint offering because of insurance being used already (sigh), but that's fine - we do like the phones and want to keep them.
How do I get this fixed?
Thanks!
*edit* Contacting HTC via http://www.htc.com/us/contact/email/ just gave me a 403 Forbidden error, so this is already starting off in a bad light (pun?).
*edit2* Resubmit and got through, I'll keep this thread updated as I find out more. (I haven't been able to find any concrete info regarding all of this, so maybe this will come in handy for someone in a similar situation at some point)
Click to expand...
Click to collapse
I don't have that problem
Sent from my HTCONE using Tapatalk
@pbassjunk check this thread out.
http://forum.xda-developers.com/showthread.php?t=2317507
Yeah I have this problem as well. Had it since I got the phone (before 4.3 update). I just try to not take pictures in low light even though that's what the camera is for. Hopefully it's a software problem and they fix it but I'm pretty sure it's a hardware problem
Sent from my HTC One using XDA Premium
4.3 update fixed that. If you still have it after 4.3, your device is defective.
Sent from my HTCONE using Tapatalk
i lost my job today, got drunk and dropped my phone in the toilet accidentally. picked it up all was fine, a few hours later the flashlight came on and i can not turn it off. restarted, reset and erased everything, its still on. please help me. it's also my birthday. i'm a ****ing idiot
also it stays on even if i power it down.
tuffluck said:
also it stays on even if i power it down.
Click to expand...
Click to collapse
Sounds broken, keep electronics out the crapper
Sent from my Nexus 6 using XDA Free mobile app
ok i get that. can anyone provide anything useful that could help me? there has to be a way to turn the flash off. i'm cool with taking the phone apart if necs.
also, these phones are supposed to be waterproof, at least the video from youtube claims.
alright so maybe i should have started this thread differently, seems like always people want to judge you when you tell them you were drunk and dropped your phone. please just try to frickin help me.
i cannot access quick settings flashlight. no widget available either. i download flashlight apps and they say "another program is using this function" or something. so somehow my phone is convinced the flashlight should be on permanently. it literally works fine otherwise. i would really appreciate input on what i could TRY to do to fix it. if it's broken, then it's broken. my fault and we'll all move on. however it seems to me like if i can find a way to access stock flashlight functions, it would probably turn off. unbeknownst to me, that doesn't seem possible atm.
thanks for any help.
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
Have ya tried to force stop the flashlight app?
Sent from my Nexus 6 using XDA Free mobile app
Send the device to Motorola. The rice trick doesn't always work, and at this point wouldn't make a bit of difference anyway. Turning on the screen after dunking the Nexus caused the battery to surge, and it likely fried the connector that leads to the camera, causing the short circuit that leaves the flash on. This requires replacing the motherboard, unless you got extremely lucky and the short is in the camera module itself.
Sounds like one baaad day. I've been there myself but not recently. The bright side is you'll laugh about it some day
If you're willing to sacrifice the flashlight and possibly camera in order to use the rest of the phone without crazy battery drain, I imagine you could disconnect the flash unit internally somehow
dahawthorne said:
Even though the N6 is supposed to be water-resistant, there may be a short circuit caused by water. Switch off, put it in a stocking or sock (porous but preventing the ports being clogged) and put it in a bowl of dry rice in a warm cupboard for 24 hours. If it's still broken after that then it was probably the impact rather than the water that caused the problem.
Click to expand...
Click to collapse
the N6 is not water resistant. no one officially ever said it was.
Best bet is to send it to Motorola if not possible open it up and clean everything with 90% isopropyl alcohol
Sent from my Nexus 6 using XDA-Developers mobile app
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
dahawthorne said:
Well, I'm not going to get into an argument about whether it was officially stated that it was water-resistant, but a quick search for "Nexus 6 water" throws up a series of "yes it is" including a Motorola screenshot showing "yes".
http://www.androidheadlines.com/201...-water-resistance-tested-immersion-water.html
https://www.youtube.com/watch?v=LO_aTg1VU6k
http://forums.androidcentral.com/at...206t-nexus-6-water-resistant-proof-126633.jpg
http://www.express.co.uk/life-style...-Hidden-Features-Android-Lollipop-5-1-Phablet
"Another detail Google neglected to list in its full specification for the phone is its reported water resistance. However, the Motorola website confirms the flagship phone is resistant to water.
However, the smartphone manufacturer does not list an IP rating for the Nexus 6."
Of no importance - not worth starting WW3 over it...
Click to expand...
Click to collapse
The 5.96 inch phablet will be water resistant, just like its relative, the Moto X. There are limitations to this feature, especially since water resistance is not even listed on the official Nexus landing page. It is listed on the Motorola official Nexus 6 page though… There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof.
This means you can use the handset during a light rain without fearing damage, but you probably won’t be able to use it if you drop it into a pool. The handset comes with dual front facing speakers, with stereo sound, a 13 megapixel back camera with OIS and automatic HDR+. If you’re tempted by the phone, it costs $650 off contract.
Click to expand...
Click to collapse
"There’s no IP rating given, because it’s unlikely this model can be submerged in water, but rather splash proof"
theres no IP rating given" means its technically not water resistant.
---------- Post added at 01:23 PM ---------- Previous post was at 12:56 PM ----------
when the n6 was released, some idiot put out a YouTube vid showing his n6 underwater, and charging. so, other people went ahead and tried it. it turned out that lots of other oeople ended up destroting their nexus 6's. theres a reason that theres no water resistance rating on the n6..
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
dahawthorne said:
Agreed, but as I said it's of little importance. I mentioned it only in passing, not making a big deal of it...
Anyone who deliberately puts a $800 phone in water just to see if it's waterproof is an imbecile who deserves all he gets (and I mean "he" - a woman wouldn't be so stupid).
Click to expand...
Click to collapse
a agree, most likely a woman wouldnt do it :angel:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening. i have no idea. as i said a while back, maybe i should have eliminated that part of this story when i posted and just said "my flashlight stays on, even after a factory reset, and i can not find the "flashlight" app itself so don't know how to turn it off."
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a single day. again, i just want to resolve this whole thing and hope you guys can potentially provide more helpful answers.
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
tuffluck said:
thanks guys. i literally cannot find the flashlight app, and when i remove everything in quick settings except the flashlight shortcut, it does not show up. like it's weird...i could have shorted it and all that, but why is the app completely missing? like i said earlier, i think if i could FIND the app and force stop it, i may could solve the problem. that just screams software issue to me. thanks for any continued help.
and yeah, i don't really care if the n6 is water resistant or not. this thing stayed submerged for literally a couple of seconds. the flashlight did not immediately turn on, it was several hours later after a reboot. so hell this could just be a really odd coincidence and the whole dropping it in the water thing has nothing to do with what is happening.
honestly i've been far drunker before and whipped out the phone while pissing and never once dropped it. we don't have to evaluate my state of mind but this was seriously a case of just everything going wrong in a day.
Click to expand...
Click to collapse
you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
simms22 said:
you can turn it on and off with ok google. ok google turn on the flashlight, and ok google turn off the flashlight.
Click to expand...
Click to collapse
great idea...i just tried it and it says "unfortunately google has stopped working" when i "ok google" any other command, it works just fine. i tried this many times and it always force closed the google app. this flashlight app is playing with my head now.
tuffluck said:
edit: send it to motorola and say what? i bought it i think in september so it's probably still under warranty. but i got it for like $300 on ebay and honestly i'm not sure if the guy was an authorized seller or not.
ALSO i am rooted, i assume the factory reset did not unroot me because it says i need to update the SU binary. i used nexus root toolkit. could i just plug it in and revert it back to stock with the NRT?
Click to expand...
Click to collapse
You'd have to pay for the repair, since you are not the original purchaser. Motorola's warranty is non-transferable. Thus, it doesn't matter whether you're rooted or not. However, if the warranty DID apply, the fact you were rooted would make no difference. This is a Nexus device, and in general the manufacturers are very forgiving on that detail.
http://www.ebay.com/itm/UNLOCKED-Mo...t-Blue-4G-LTE-Cell-Phone-XT1103-/281482386847
this is who i bought it from, but again i only paid $299 at the time. it doesn't say authorized seller so i emailed him and asked. still if i look up the N6 warranty it just says "This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable" and all that is true in my case. i bought it brand new, only owner. so maybe it wouldn't matter if it was an authorized seller?
of course it states also that any liquid damage would void the warranty. are their liquid sensors on the N6 like there are on other phones, and where are they if so and can i check to see if they were triggered? lastly it says of course root voids the warranty, but before i did root i thought the NRT could easily return me to stock without anyone knowing i ever did root/unlock it. please let me know if all of things are possible. i will contact motorola here shortly by phone and just make sure i can send it in at all, obviously not mentioning the water/root thing.
http://motorola-global-portal.custh...GLOBAL WARRANTY-MOBILE PHONES-AUGUST 2011.pdf
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
disturbd1 said:
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
Click to expand...
Click to collapse
Yup, either that or inside a bag of rice.
Already a thread about this.
https://forum.xda-developers.com/galaxy-note-8/help/moisture-detected-followed-reboot-t3775374
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
Click to expand...
Click to collapse
I'm not so sure anymore cause if you view the other thread, a number of people are having this issue after updating to Oreo. I never encountered this issue on Oreo though.
blinkt88 said:
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
Click to expand...
Click to collapse
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
parusia said:
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Click to expand...
Click to collapse
Well to be honest mine was a hardware issue, once they replaced the mother board under warranty I never have problems again.
Sent from my [device_name] using XDA-Developers Legacy app
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Click to expand...
Click to collapse
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
sefrcoko said:
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
Click to expand...
Click to collapse
Well either that or Samsung have another big hardware problem on their hands as this has been reported all over the US and UK Samsung forums, XDA, Overclockers.co.uk Note 8 thread and numerous other mobile sites.....
I find it hard to believe it's hardware on mine though. As I said, flashing Nougat back on the phone and putting water over the charger I get a water drop, moisture detected, phone works as normal and won't charge until the port is dry, then the water drop goes, as it should behave, both hardware and software side of this is working.
On Oreo, water drop detected, phone locks up, phone reboots instantly.
Doesn't look like hardware in my case.
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
Click to expand...
Click to collapse
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
blinkt88 said:
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
Click to expand...
Click to collapse
Two things.
1) Correlation does not equal causation; your issue could have been present prior to the update, and the update actually fixed moisture detection in some way as someone mentioned earlier.
2) Regardless, these phones have a rating that is supposed to circumvent that anyway. I would settle for nothing less than a replacement under warranty; these phones were almost $1k new. That kind of money needs to be accompanied by steadfast customer service.
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
roaduardo said:
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
Click to expand...
Click to collapse
Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
Alex---1 said:
Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
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I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
roaduardo said:
I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
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Run it under a tap, get the charging port wet. Post your results?
Alex---1 said:
Run it under a tap, get the charging port wet. Post your results?
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Again? I did that a few times already when I first bought my N8 and S8 Plus to show it off to some folks. It was pretty fun. Sucks that SOME folks are experiencing this but I haven't gotten a sense that this is a widespread issue. Same as the issue of some folks experiencing a crazy amount of micro scratches on their displays when there's just as many other N8 users scratching their heads wondering why they don't have these same micro scratches.
Oh well. I guess it's just life. Some experience stuff like this and others don't. *shrugs*
roaduardo said:
Again? I did that a few times already when I first bought my N8
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When you first got it.....
Have you tried it recently now you are on Oreo?
EDIT: You're in the US so have the snapdragon, maybe this is the issue? Mind you, loads of Americans are reporting this issue too and they'll have the same SoC as you. Weird.
Alex---1 said:
When you first got it.....
Have you tried it recently now you are on Oreo?
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Oreo? LOL! I'm on T-Mobile. Who knows they'll give me Oreo... imademyselfsad.gif
This is gonna be a bit long, so please bare with me.
So, I have an S10 that I bought a day or two after christmas. I got mine at an equivalent Big W or Walmart for about 45% off the launching price. It was the first batch of the S10 to be made btw. It was flawless up until today I guess. I noticed that something was rattling. Only when I shake it back and forth, side to side still rattles, but not much. I covered the buttons with my fingers and shook it just to make sure it wasnt the buttons, it wasnt. So I took out the sim tray, and noticed the noise got louder. After not knowing what it is, I googled it up, and found many threads pointing towards it could be the cameras a.k.a the OIS. So I opened the camera app with the main lens and shook it again, it got quieter, only by a hair. Literally, it was barely any quieter, I switched to the tele lens and found the same results, it only got quieter by a hair. Switching to the ultrawide and the noise became normal, normal as in the noise didnt soften as the other 2 lens. Ive also looked online that Samsung would refuse a replacement. But heres the thing, it also affects video and audio recording, granted I doubt that anyone would shake their phones while recording lol. The point is, it affects the user experience. If it didnt, Id try to get over it. The warranty policy for the place where I got is a bit more strict than other vendors. The policy is if you buy a discounted phone with them, the device will not be eligible for a replacement, if anything goes wrong. The device will only be eligible for repairs under warranty. Which is my case. I looked for videos online, and they have similar problems. However, mine seems quite louder than the ones on Youtube. This really bugs me. Im the type of person that if I find a defect or imperfection, I couldnt get over it. (-_-) Any suggestions on what I should do? The current situation prevents me from going outside my house :/ Ill attach a couple of clips below. One is showing the phone, the other one while recording.
Oh, and yesterday I left my phone on my wireless charger and when I checked again, it wont charge. The phone says its charging, but the number wasnt going up. It was really hot too for some reason (45c). So I tried the wired method, using the stock charger. Again, it wouldnt charge, it got hot also. Ive done a restart before I tried charging with the cable. So I shut it down, and let charge using the cable. The next day it was fine. Ive installed One UI 2.1 the hour it got released, so I doubt its a software issue. Im pointing this out because we know that the S10 lineup has a non-replaceable charging port. This is where my warranty policy comes into play again. -_-
Thanks if you read it all through, and (if) replying. Im torn at this point..
The rattle is normal. That's indeed just the OIS you are hearing rattle. Every phone I had with OIS did this
Ripthulhu said:
The rattle is normal. That's indeed just the OIS you are hearing rattle. Every phone I had with OIS did this
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Then why didn't it rattle out of the box? I never dropped my phone.
Jt380p said:
Then why didn't it rattle out of the box? I never dropped my phone.
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It's normal don't worry about it. In order for your camera to take steady videos while recording your camera moves in accordance to your movement so the image on your screen is not shaky. The noise you hear is actually the camera moving when you shake it. Also who the f shakes their phone? Leave it well and truly alone this is the way the phone is designed. If you still don't understand it take the phone back and get something else. But then again a lot of new phones have this now.
Jt380p said:
This is gonna be a bit long, so please bare with me.
So, I have an S10 that I bought a day or two after christmas. I got mine at an equivalent Big W or Walmart for about 45% off the launching price. It was the first batch of the S10 to be made btw. It was flawless up until today I guess. I noticed that something was rattling. Only when I shake it back and forth, side to side still rattles, but not much. I covered the buttons with my fingers and shook it just to make sure it wasnt the buttons, it wasnt. So I took out the sim tray, and noticed the noise got louder. After not knowing what it is, I googled it up, and found many threads pointing towards it could be the cameras a.k.a the OIS. So I opened the camera app with the main lens and shook it again, it got quieter, only by a hair. Literally, it was barely any quieter, I switched to the tele lens and found the same results, it only got quieter by a hair. Switching to the ultrawide and the noise became normal, normal as in the noise didnt soften as the other 2 lens. Ive also looked online that Samsung would refuse a replacement. But heres the thing, it also affects video and audio recording, granted I doubt that anyone would shake their phones while recording lol. The point is, it affects the user experience. If it didnt, Id try to get over it. The warranty policy for the place where I got is a bit more strict than other vendors. The policy is if you buy a discounted phone with them, the device will not be eligible for a replacement, if anything goes wrong. The device will only be eligible for repairs under warranty. Which is my case. I looked for videos online, and they have similar problems. However, mine seems quite louder than the ones on Youtube. This really bugs me. Im the type of person that if I find a defect or imperfection, I couldnt get over it. (-_-) Any suggestions on what I should do? The current situation prevents me from going outside my house :/ Ill attach a couple of clips below. One is showing the phone, the other one while recording.
Oh, and yesterday I left my phone on my wireless charger and when I checked again, it wont charge. The phone says its charging, but the number wasnt going up. It was really hot too for some reason (45c). So I tried the wired method, using the stock charger. Again, it wouldnt charge, it got hot also. Ive done a restart before I tried charging with the cable. So I shut it down, and let charge using the cable. The next day it was fine. Ive installed One UI 2.1 the hour it got released, so I doubt its a software issue. Im pointing this out because we know that the S10 lineup has a non-replaceable charging port. This is where my warranty policy comes into play again. -_-
Thanks if you read it all through, and (if) replying. Im torn at this point..
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Hey its the back camera sensor, which offers variable focus aperture(I think), there is a mechanical part, you can also hear a mechanical sound when u open camera app, or switch (f1.8-2.4 in pro mode.
applicationz said:
Hey its the back camera sensor, which offers variable focus aperture(I think), there is a mechanical part, you can also hear a mechanical sound when u open camera app, or switch (f1.8-2.4 in pro mode.
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I can hear the aperture change I'm aware of that. It's just the OIS just rattled out of the blue.
Just checked and indeed, mine does exactly the same. My old S9+ also did this, however I only noticed after it broke (random boot loops every few weeks after a reset).
Appears from what people are saying, this is normal, so don't worry