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So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.
T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.
thunder2132 said:
So Straight Talk has been trying to get me to switch to a T-Mobile SIM for a while now, so I finally convinced them to send me one for free. I got it today and tried to activate it, and they're telling me that it's not available in my area (after nagging me for weeks to switch). I called in and they're trying to tell me that it's because the Nexus 4 is an AT&T phone and not a T-Mobile unlocked. I kept trying to tell her that the Nexus 4 is GSM unlocked, so it should work for anything GSM, but they disagreed and said it had to be either AT&T or T-Mobile. Then she got really mad and put me on hold while she talked to her boss.
She came back and wanted to charge me for a full month, I explained that I was only switching because they recommended it. She's now talking to her manager again to see if it's possible to switch my number without me paying again and forfeiting the rest of my month.
This service is awful. I wish they would have just stopped nagging me and let me keep AT&T.
EDIT
She also said that my birthday was incorrect and that I had the correct month and year, but the incorrect date. I said that I must have made a typo and that I could provide other information if that would work, she told me she'd hold while I logged in online and corrected my info. So she sat there in silence while I updated that info, then said that it wasn't coming through so I'd have to call back tomorrow. I asked her if she'd refreshed her page and she said no, then refreshed it and said it had updated and that she could continue helping me now, but I still had to confirm my birthday again. *sigh*. I've now been on the line with them for an hour.
Click to expand...
Click to collapse
Why did they want you to switch from ATT? Were you using heavy data? If they are proactively pushing people to TMo I'll take my business direct. MVNO not worth it.
Sent from my Nexus 4 using Tapatalk 2
kzoodroid said:
T-Mobile service sucks in Kalamazoo (I'm a former customer so its from experience), very spotty coverage, and it pretty much sucks everywhere in Michigan as I travel a lot. So your a lot better off with AT&T. I just left StraightTalk AT&T as I hate their customer service, sitting an hour on hold is common, and at $50 it made more sense to just go with one of AT&T's own GoPhone plans for the same price (250 talk minutes, unlimited texts, 1 GB data). AT&T's customer service is far superior to StraightTalks.
Click to expand...
Click to collapse
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I work in Three Rivers and barely got a signal outside with T-Mo and nothing indoors. In fact the entire drive down 131 from Kalamazoo I would get no signal. AT&T is Edge2 down here but at least I get a good signal and can use the phone most of the time. In Sturgis I doubt you would get any signal as you're too far away from I-80. I had T-Mo for 2 years, 2003-2005 and drove to Virginia every other month. Only had a signal on major interstates and once I got off had no service. I figured after 10 years their service should have gotten better but after 2 weeks on the $30 plan I gave up.
Kinz1980 said:
Do ever head south? I am down in Sturgis and was curious about tmobile. Att has been pretty good, three rivers is only edge data speed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I never did head very far south. I had the $30 t mobile plan for about 20 days before getting my ST SIM, the most traveling I did was up to Lansing. The signal in Lansing was a bit spotty, but good voice coverage.
I think that they were pushing it because I had asked a question about it earlier. I asked if getting a t mobile SIM would allow me to roam on at&t service if I went to a 0 service area. They told me that it wouldn't, but that I could easily switch between them if I wanted.
I have been happy with St att here in Sturgis and northern Indiana by Middlebury and Elkhart areas. Three rivers does have slow speeds. I guess I won't bother with getting another similar card then.
Sent from my Nexus 4 using xda premium
I am sorry to start a new thread, but this is sort of an emergency.
My Lady Susan upgraded to an LG-G2 on Verizon a couple of months ago, and we were assured it was a World Phone. We called Verizon Tech Support, got transferred to the International Travel folks, requested it be unlocked if necessary for use in England and Scotland. They assured us over and over that this phone is not locked in any way and all she would have to do is obtain a sim from some provider like Three in London and put it in and set up the APN as necessary for the LG-G2 to just work over there.
They warned us to pull the Verizon sim out before turning it on in the UK or she might incur international roaming charges - tried to sell her some kind of plan to mitigate that possibility in the process, but admitted that it was unnecessary if she was careful to not have her Verizon sim installed while the phone was powered up in the UK.
She got over there this morning, found a Three store in London, and they told her her Verizon LG-G2 was LOCKED to Verizon-only and could not work with any other provider at all.
She is currently without data or even a UK cell number. Was Verizon wrong about the LG-G2 being possible to use in the UK, or was the guy at the Three store wrong ?
We are not concerned about LTE speeds, most of the area she is traveling through is 3G only at this point anyway. She needs data though, for Hangouts if nothing else.
If the LG-G2 is useless over there, maybe she can buy a pre-paid phone for the two weeks she is traveling. Any suggestions ?
I have told her to find another Three store, or an O2, or anybody that might have a clue, but I fear it was Verizon that was clueless when they told us it would "just work". I use only Nexus devices myself, and my Nexus5 would not have this problem !
To be clear, this is a stock Verizon LG-G2 with the recent LG stock KitKat firmware received and applied via OTA. Not even rooted.
Both Vodaphone and Three shops in London have told Susan today that her Verizon LG-G2 is carrier-locked by Verizon and cannot be used in the UK on either Three or Vodaphone. So, for the next two weeks she is on WiFi only. They both tried to sell her a phone and plan for about $100, so she would have something to use while traveling.
Sent from my Nexus 5 using Tapatalk
trent999 said:
Both Vodaphone and Three shops in London have told Susan today that her Verizon LG-G2 is carrier-locked by Verizon and cannot be used in the UK on either Three or Vodaphone. So, for the next two weeks she is on WiFi only. They both tried to sell her a phone and plan for about $100, so she would have something to use while traveling.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Its not locked, they are incorrect... I don't know the UK market but couldn't she just get a prepaid SIM and set the APNs herself (Verizon global mode phones are notorious for not getting APNs from the SIM)?
Sent from my Nexus 4 using Tapatalk
She could, if she could...
I told her she would need to set her APN up and change her network mode to GSM instead of CDMA/LTE, but she got That Look in her eyes, so I told her the nice people at the shoppe would be able to help her. And to get a prepaid for mostly data and call me over Hangouts.
Sent from my Nexus 5 using Tapatalk
trent999 said:
She could, if she could...
I told her she would need to set her APN up and change her network mode to GSM instead of CDMA/LTE, but she got That Look in her eyes, so I told her the nice people at the shoppe would be able to help her. And to get a prepaid for mostly data and call me over Hangouts.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Very odd. When I was in the UK a year ago, I used my 'carrier locked' Verizon S3 just by buying a sim from Tesco (major grocery retailer) and upping my balance when needed. Was fairly pain free. And that was when phones were more locked down, and all new phones claim to be global in that sense.
Sent from my VS980 4G using XDA Free mobile app
I know, right !
I think she just got a couple of nincompoops at the shops she went to yesterday. Maybe she will have better luck today in Edinburgh.
There can't be anything that wrong with the LG-G2 that it won't work on a GSM sim in Europe. When we were in Italy last year we used both Wind and TIM Sims in Verizon World phones set to GSM mode, worked fine even for playing Ingress.
Sent from my Nexus 5 using Tapatalk
Just a thank you update...in Edinburgh this morning she was able to find a competent shop clerk and now is busy hacking Ingress portals with cheap and functional sim data ! She kept trying based on your advice until she found someone not trying to sell her a prepaid phone.
Sent from my Nexus 7 using Tapatalk
All Verizon LTE phones are SIM unlocked, it's part of their deal with the FCC.
trent999 said:
Just a thank you update...in Edinburgh this morning she was able to find a competent shop clerk and now is busy hacking Ingress portals with cheap and functional sim data ! She kept trying based on your advice until she found someone not trying to sell her a prepaid phone.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Glad it worked out for you both!
Sent from my VS980 4G using XDA Free mobile app
Well, I just bought the HTC One M8 Harman Kardon edition to replace my Evo 4g LTE, and overall it's not a bad phone. Like the audio and speed of the phone.
However... It doesn't work very well as a phone. If I go into an area where signal is sketchy, I will get the above error (Loss of Data, LTE: EMM-65535). Okay, I understand I am in a low signal area.
BUT... When I get back into signal, the phone has lost it's provisioning. I have to do the whole ##72786# routine to get the phone to take/make calls, accept texts, etc etc.
First Sprint says it's a provisioning issue. Then they tell me its a hardware issue. The local service center tells me they have seen numerous phones come in with this, and they replace them, and it still does the same thing. The tech said it is an issue with the network not handling the new Spark network, and to put the phone into CDMA mode for a week to see if it clears up or not.
My phone is stock right now (Still, S-ON and locked).
Software 1.54.654.13
PRL 51100
HBOOT 3.16
Radio 1.05.20.0321_2
I've tried restricting the phone to Home Only, putting it into CDMA mode, and it still does it. I'm about ready to reactive my Evo just so I have a damn phone to use.
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
NachoB said:
I just returned mine for these very issues. Many complaints in the Sprint Community forums.
For me, 9 out of 10 phone calls in or out fail, if you get lucky and make a call you might get 20 seconds in before it's disconnected. Virtually zero data. This was at my house, and different places around my area of town. I really liked the phone itself though.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Sprint believes the phone is defective. I don't think it is. As long as I am on my home cell, it's fine. I leave the area, and pwoof!
The phone shipped in LTE/CDMA mode.. Sprint advised me to try it in Auto and see what happens. They also pushed a network ticket to see if there is anything wrong there.
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
mjs2011 said:
I had the same issue, brought it in the store and they swapped it, said it was the SIM card reader. I've had my replacement for over two weeks now and no issues.
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
After putting the phone into "Auto" mode, it seems to be working fine so far. I'm trying to get it to choke so I can further troubleshoot this issue. If not, I am going to drop by the Sprint store where I bought the phone and see if they have had any reports of this.
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
FlowingAway said:
I had the EXACT same issue with my M8. Sprint replaced it with a brand new one and it's been absolutely perfect.
Click to expand...
Click to collapse
Going to drop by a Sprint store on the way home and see what they say...
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
dandan2980 said:
I also had these issues with my first M8 the second day I had it returned it and it has worked perfectly now for about 2 months now I would say it is a defective phone
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Well I went to the Sprint store, and they replaced the phone without question. Something that I thought funny... My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it. I asked the tech in the store, and she said the "new" phone just came in on a shipment today. That doesn't really mean anything, though...
Out of the box, it had the LTE error again, but this time it added a EHPRD: 33 below it.
The tech in the store said that all of Sprint's Spark phones are having this issue, not just the HTC.
I will wait and see what happens. The phone has the same signal characteristics as the "old" phone.
Having the same issues as everyone above. Visited a Sprint repair store several times. I had the device about a month without any issues, then suddenly calls dropped, data wouldn't work, texts wouldn't send, yada yada. Factory reset, RUU, all the dial codes, nothing helped. The Sprint reps first seemed like this was an oddity, then admitted they've had numerous complaints nationally with the device and the network. They claim it's a network issue, only to be resolved by the Spark upgrades.
It's been about 3 weeks since I've been able to use the device as a phone. Not sure what to do as I don't trust Sprint and their ETAs (they claim network improvements "finished sometime in June" in my area will resolve it).
1.54.654.13 the problem?
neonhomer said:
My "old" phone came out of the box with 1.54.654.13 on it. The "new" one came with 1.54.654.9 on it.
Click to expand...
Click to collapse
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
enjid said:
Had the same problems with my phone. I activated and updated to the latest OTA update (presumably 654.13). It was working, then it started dropping calls, no data, and the LTE error message. I took it to the store and they told me it's an HTC software issue, I'd have to just wait for an update. Not satisified after a week of not being able to use my new $600 phone, I decided to call and get an exchange. After some wrangling, they finally sent me a new one.
The new phone is on update 1.54.654.9, but it wants to update to 1.54.654.13. I shut off the auto download and decided NOT to apply it. So far so good. I can make and receive calls again, data and texting work great too.
My thinking is, 1.54.654.13 has the bug. With only the 1 phone, I'm not going to try it for now.
Click to expand...
Click to collapse
I believe the .9 RUU is available.
I just received the 3t yesterday and can't get LTE data to work, on any rom, even stock. I live in the Tampa Bay area, and guess I'll be returning the phone.
Have you checked the APNs to make sure it selected the right one? Mine was selecting an incomplete one when I first got mine. Another thing to test is go to a T-Mobile store and ask them to put a known good SIM into the phone (shortly after I found out my SIM of 3 years was having issues).
btvolta said:
I just received the 3t yesterday and can't get LTE data to work, on any rom, even stock. I live in the Tampa Bay area, and guess I'll be returning the phone.
Click to expand...
Click to collapse
Maybe you ordered or got sent the wrong version. Did you order from OnePlus or a different source?
Is anyone using this phone on a UK carrier without any mods at all?
This is the KT branded/unlocked version gifted to athletes.
I don’t care about WiFi calling, just wondering if it will work well on any UK carrier without my having to do anything to it.
Thanks....
rljuss said:
Is anyone using this phone on a UK carrier without any mods at all?
This is the KT branded/unlocked version gifted to athletes.
I don’t care about WiFi calling, just wondering if it will work well on any UK carrier without my having to do anything to it.
Thanks....
Click to expand...
Click to collapse
It should be fine if the basebands match.
Find the baseband of the network you want to use, (so for 3g I need baseband 2100 and for 4g I need 900)
In the link below you can then compare it to your model (I will assume its the same as the U version despite the KT)
If the baseband matches for 3g you will only get 3g or visa versa. Hopefully they will match for both 3 and 4g.
https://www.techwalls.com/samsung-galaxy-note-8-sm-n950-model-number-differences/
stonedpsycho said:
It should be fine if the basebands match.
Find the baseband of the network you want to use, (so for 3g I need baseband 2100 and for 4g I need 900)
In the link below you can then compare it to your model (I will assume its the same as the U version despite the KT)
If the baseband matches for 3g you will only get 3g or visa versa. Hopefully they will match for both 3 and 4g.
Click to expand...
Click to collapse
Thanks for your reply.
On paper, this phone has all the necessary bands to work on TMobile USA but a test at one of their stores with an active SIM didn't have good results. Although the phone displayed LTE, outgoing calls took between 40 and 60 seconds to initiate dialing out, and SMS texts would not go out at all (or if they went out, they didn't arrive at destination phone).
I travel frequently to the UK so I was just hoping that this phone would work out of the box with a UK SIM with no need for mods....
How did you get this phone? I want one so bad.. the colors are so cool
justinxfan said:
How did you get this phone? I want one so bad.. the colors are so cool
Click to expand...
Click to collapse
I acquired it directly from an athlete.
I hope to make it work. If not, It may soon be available... (I hope it’s not against the rules to say that).
Seeing as the N950N is GSM device, you should have no issues using it with any UK cell provider.
iceepyon said:
Seeing as the N950N is GSM device, you should have no issues using it with any UK cell provider.
Click to expand...
Click to collapse
Thanks, that would be my hope, though it didn’t bear out for TMobile USA, which is also a GSM network.
rljuss said:
Thanks, that would be my hope, though it didn’t bear out for TMobile USA, which is also a GSM network.
Click to expand...
Click to collapse
You would need to contact T-Mobile or visit their retail branch and have them add your devices IMEI# on their network. For some strange reason some networks require that...
It should work in the UK no problem. Go-to thr Samsung website and it shows all the bands for your specific model (950N) and cross reference it with the ones used in the UK. I think you'll find it's all there. No need to over think it.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
It should work in the UK no problem. Go-to thr Samsung website and it shows all the bands for your specific model (950N) and cross reference it with the ones used in the UK. I think you'll find it's all there. No need to over think it.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Thanks. For some reason, although Tmobile USA has all of the required bands, this phone will not work properly on their network without mods.
The purpose of this thread was to hopefully get confirmation from anyone who is actually using an N950N on a UK network without mods.
rljuss said:
I acquired it directly from an athlete.
I hope to make it work. If not, It may soon be available... (I hope it’s not against the rules to say that).
Click to expand...
Click to collapse
rljuss said:
Thanks. For some reason, although Tmobile USA has all of the required bands, this phone will not work properly on their network without mods.
The purpose of this thread was to hopefully get confirmation from anyone who is actually using an N950N on a UK network without mods.
Click to expand...
Click to collapse
I am using the same Olympic Edition phone in the UK no problem at all. I had to reset my network in order to get LTE working though. I was actually thinking of selling mine, but I decided to keep it and I absolutely love it and sold my iPhone instead!
Frozenrosen said:
I am using the same Olympic Edition phone in the UK no problem at all. I had to reset my network in order to get LTE working though. I was actually thinking of selling mine, but I decided to keep it and I absolutely love it and sold my iPhone instead!
Click to expand...
Click to collapse
Thank you, that is good to know. Which UK carrier are you using? I have a Vodafone UK sim, but if it doesn't work on that, I'll get a different one.
And what do you mean exactly by "I had to reset my network".... ?
rljuss said:
Thank you, that is good to know. Which UK carrier are you using? I have a Vodafone UK sim, but if it doesn't work on that, I'll get a different one.
And what do you mean exactly by "I had to reset my network".... ?
Click to expand...
Click to collapse
I'm on EE but I haven't tried any other carrier, but I'm sure it would work the same.
What I meant by reset my network, go to settings - general management - reset - reset network settings and then I just reset my network that way and I got the LTE working that way. Let me know if this works for you on Vodafone
Frozenrosen said:
I'm on EE but I haven't tried any other carrier, but I'm sure it would work the same.
What I meant by reset my network, go to settings - general management - reset - reset network settings and then I just reset my network that way and I got the LTE working that way. Let me know if this works for you on Vodafone
Click to expand...
Click to collapse
Thank you. I will arrive in the UK tomorrow morning (Sat 21 July) and see how it works with Vodafone. I'll let you know.
rljuss said:
Thank you. I will arrive in the UK tomorrow morning (Sat 21 July) and see how it works with Vodafone. I'll let you know.
Click to expand...
Click to collapse
Ok great! Good luck, you will love the phone, I know I do! I just saw a teammate last night who was in Korea also, and he loves the phone as well! Let me know if that works!
rljuss said:
Thank you. I will arrive in the UK tomorrow morning (Sat 21 July) and see how it works with Vodafone. I'll let you know.
Click to expand...
Click to collapse
Is it working ok for you? Also I have a question, what software version are you on? I'm on the Oreo update but still on the April patch? I am trying to see if anyone has a newer software patch that they have got. I find it strange that I haven't had any updates in 3 months.
Hi. I arrived in London on Sat 7/21... phone would only receive 2G (phone displayed E) and occasionally 3G. I stopped by Vodafone shop and they confirmed all settings were correct. I went across the street to EE and tried one of their sims, strong 3G but nothing better. As I was going to Cardiff for a few days, I used the Microsoft 950XL that I have which receives 4G and better (often displays 4G+).
Not sure what the next step is...
Regarding updates, the last one I got installed Oreo 8.0.0 and Samsung Experience 9.0 on May 24, 2018. Last security patch date is April 1, 2018.
rljuss said:
Hi. I arrived in London on Sat 7/21... phone would only receive 2G (phone displayed E) and occasionally 3G. I stopped by Vodafone shop and they confirmed all settings were correct. I went across the street to EE and tried one of their sims, strong 3G but nothing better. As I was going to Cardiff for a few days, I used the Microsoft 950XL that I have which receives 4G and better (often displays 4G+).
Not sure what the next step is...
Regarding updates, the last one I got installed Oreo 8.0.0 and Samsung Experience 9.0 on May 24, 2018. Last security patch date is April 1, 2018.
Click to expand...
Click to collapse
Have you tried the reset network with the Sim in now you are in the UK? That sounds like what happened to me, would only get 3g until I would reset the network with the Sim in. I once tried to put in another Sim and when I put my EE Sim back in I had to reset the network again. I'm even in Germany now for the past week and I get LTE here as well.
Ok thanks, we are on the same security patch. But I would think that we would get updates that are newer than that. On Reddit people are already talking about getting thier July updates, while we are still on the April update.