Related
a quick history of what I've done so far
Sumsung I897 captivate from ATT unlock and being used on Telus network was working great for about 4 days, then all kinds of problem started cropping up.
Phone came unlocked, I rooted using update.zip from xda, installed rom manager and started removing ATT bloatware, entered SMS and APN info which worked fine.
Yesterday I noticed that where I once got good reception I was now getting nothing and would have to drive down the street before I would get something descent. I thought maybe I'd put it back to stock with rom manager and see if that would help which it did not. It actually made it worse, decided to go all out and use the Odin3 one click downloader just to make sure I was back to stock firmware. This didn't work either but now I can enter the SMS and change the preferred network type but it doesn't save. Preferred network type is grayed out and even though I can change it it never save same as SMS.
Now I can't hold connecting in my living room where my wifes Milestone gets full bars. I tried taking the phone to where I had the best signal and change the preferred network, SMS, and set the network operator but it doesn't save any info, can't find on operator half the time on manual or auto and gave me an error and logged it to #*9900#
I've been at this for 2 days straight and can't figure out how to get it right back to stock, it seems to keep hanging onto the same preferred network and not saving anything I enter.
What can I do to get back to stock, and it has to be something that wipes everything clean, clean, clean, because even the GSM disconnects stay logged under *#*#4636#*#*
***I desperately even tried pulling the batt and SIM card for the night in hopes that would do something.
So, if I'm understand what happened correctly, you bought an unlocked Captivate, rooted it, deleted some bloatware, entered your Telus APN info and everything worked awesome for about four days. Now everything has gone down the hole. Is that right?
If that is the case, then we need to figure out what changed. Using Odin3 would have definitely put you back to stock/unrooted your phone, I don't think you could go back any further than that. If I were you, I would act like I first got the phone. As in, I would do everything you did to it, as if was day one. At one point, everything worked fine. Try to recreate that. You can always look into exchanging it or perhaps Samsung customer support can give you a little more insight to what's going on. Here's the number if you want to try them out.
Samsung customer service - 1.800.726.7864
Thanks, I've gone through the process a few times today from start to finish trying to figure it out ... maybe some of the problems aren't real problems and just limitations that I didn't know where their. I've since flash with odin3+re-partion to the bone stock i897UCJF6 as in not the one click method. It loaded fine but still have the same issue, I can't set preferred network type or get it to keep the number entered into SMSC. I think if I can get passed that I'll be be one the up side of winning. I keep noticing that the log of GSM disconnects never clears or the usage statistics under *#*#4636#*# , I'm thinking its in the same area that other bad data is being held onto instead of being cleared when flash firmware or factory reset.
Is anyone able to change preferred network type? maybe I was never able to change it but I think I should be able too.
I may be wrong in assuming this but I don't think ATT is going to be interested helping me connect one of their handset that I'm trying to use on foreign network, but I could be wrong and is an open option.
*#*#197328640#*#*
debug screen
phone control
network control
band selection
wcdma band
wcdma all
menu->end
used this to lock my phone to WCDMA only so that problem is solved
*** never mind posted to soon it still didn't stick after rebooting
be carefull using the service menu as I have no idea what most of this stuff does
I got the SMS service number issue fix by taking out my sim, swapping in another known working sim from the same network, setting the service number, pressing update and then swapping back. Before every time I tried to update the service number it spit out an "update error" can anybody tell where the SMS config data is stored? on the phone or sim.
The only problem I'm having now is with reception which maybe fixable if I can set the preferred network to WCDMA only. But the button for that option is a light blue colour vs other phones that I can change this setting on. Does the blue mean anything like a locked function or something that set by the firmware as unchangeable?
As some of you may have read, my phone is somewhat hosed.
I have a new one on the way (which might be a refurb). But I have nothing to lose playing with this one.
I highly suspect, one or more of the bands are disabled.
If you google around you see lots of folks fiddling around with Band Priorities and/or Enabling. Especially with "TirBand" phones (which this is). (Nexus 5 and HTC One, HTC One Max).
Most of the time people access this through EPST using ##4636# but my phone does not respond to this.
But the Galaxy S5 and HTC One (M8). Are in new Territory with Spark and even more bands I believe. So their might be new Menus for these phones and that info has not been leaked out yet.
Currently if I'm in a formally strong 4G area I get great 3G (no 4G at all). Yes 4G is enabled.
If I'm in Moderate to Weak 3G area. I get 1x or nothing. It really feels like a Band got shut off.
I'm not sure what caused it.
I was running Corporate PRL (56018). That seemed to not be causing any harm. Ran it for a few weeks.
Ran Barebones 1.0 (on stock firmware) and that ran fine too. After that it was down hill.
My only issue was Roaming Guard was on and Locked out. Which others have reported is a long standing issue (was a problem on M7 too).
All I needed to do was do a Full Wipe and enable it before it gets locked again. Not everyone has this locking issue, but MANY do.
I updated to OTA firmware. Not sure of status here because I had WIFI on normally.
Then I decided to run BadBoys Harman. Without firmware. Again not sure of status here as WIFI was on.
Somewhere I believe I did an Update Profile. I suspect at that point I was hosed.
It was when I put BadBoys on that I noticed an issue because he shows when you are on 1x.
Not sure if I started to see 1x that was before or after update profile.
I don't know if it's combination of having been on the corporate PRL when I did the update Profile or what.
I always try to do update Profile over mobile network.
I was not clear what the problem exactly was until I "Fully" upgraded (Harman with Harman firmware).
Just to be clear, I'm not blaming anyone but me. And there may be nothing wrong with anything out there than more or my phone. I just don't know.
I highly suspect it's something trivial that got turned off or the phone so happened to lose a band or antenna.
But I suspect it's some combination of SuperCID, Corporate PRL, new OTA Firmware or Harman Firmware along with Update Profile hosed me.
I do have new phone on the way. But I sure would like to know what happened.
I didn't do anything "out of bounds" from this forum. I simply may have done things in a different order or something.
I am S-OFF and running TWRP 2.7.0.2
I have reactivated, wiped the gazoo out of it. Ran Harmon RUU. etc.
I sure wish there was an RUU for the Shipped Config. Or even for the OTA version.
Seems a coincidence the phone "Broke" just when I started Flashing Firmware and Updating Profile.
I know I was good on Stock Rooted, S-OFF, Corporate PRL. Because I'd even see 4G at my house occasionally which is a reach. Now I'm lucky to get 1x at my house.
I will tell you this, I'm staying on Stock Firmware and Stock PRL when the new phone arrives until more is learned.
I will try to compare phones as best I can.
Which is another reason I sure would like to see the Band configuration on this phone so I can compare it to the new phone.
Thanks for any tips.
I think you were trying to do *#*#4636#*#* to access the Menu. The EPST command would be ##3282#.
I'd be interested in your comparison. I think I may have a hosed phone as well. I have it on cdma only and I'm constantly losing data, dropping calls, and missing calls in places I didn't before. The only roms I have flashed are Captain's 1.54.651.8, and my BareBones rom.
Captain_Throwback said:
I think you were trying to do *#*#4636#*#* to access the Menu. The EPST command would be ##3282#.
Click to expand...
Click to collapse
Thanks when I saw people posting *#*#4636#*#* I stupidly assumed they were trying to get past some HTML issue with ##. *#*#4636#*#* works !!
Turns out when you use the Google Play app called "Advanced Signal Status" when you click "Advanced" it brings up the same Menu as *#*#4636#*#*.
I didn't realize it was bringing up something built into the phone.
Any way,
It looks like on HTC Max it was *#*#3282#*#* which does not exist on HTC One (M8). You have to use ##3282# but that does not offer the same Band settings that HTC Max has with *#*#3282#*#*.
Just a quick reminder that Questions go in the Q&A section.
metalfan78 said:
I'd be interested in your comparison. I think I may have a hosed phone as well. I have it on cdma only and I'm constantly losing data, dropping calls, and missing calls in places I didn't before. The only roms I have flashed are Captain's 1.54.651.8, and my BareBones rom.
Click to expand...
Click to collapse
When and how often have you:
Updated Profile?
Changed Firmware?
Changed from factory PRL?
I think my problems may have started after I flashed Captains Firmware for OTA (which I got the link from you ROM thread).
I'm not saying it was, but it was around that time. It may have been something to do with PRL's but those are usually harmless and very revertible.
I'm 99% sure I was ok on your ROM with Stock Firmware. Except for Roaming Guard on and locked out. Not sure if that is an early symptom of problems though.
Some things in firmware (on past phones) are not revertible (ever !!!)
Your symptoms sound a lot like mine. I only get good 3G in locations where I used to get good 4G. And I get no 4G at all now.
My phone generally works but many calls go to voice mail or get dropped. Or end up being one way (one of us can't hear the other).
I think it's one of these:
Band issue (disabled or low priority)
Some sort of ID issue that got lost (like a lost security Key)
Some of Power Saver issue (i.e. Extreme Power Save kicking in when it shouldn't)
The reason I mention power is it does this.
WIFI On
Running "Advanced Signal Status"
All looks ok.
Shut off WIFI and things go nuts.
EVDO (data) RSSI Signal: drops to -120db (0%)
Then network type switches to 1xRTT from eHRPD.
It's like the extreme power saver is on. Which, guess what, OTA firmware was supposed to enable !!!
I have tried disabling it in settings. But I think something is haywire.
This is what extreme power save does. And came with the OTA update.
QUOTE: Basically it shuts down all connections but still allows phone calls and texts to come through. You can manually refresh e-mail if you want — but only in HTC's e-mail app. Your smartphone essentially is turned into a dumb phone. And to make sure you don't cheat and try to actually make it do things, the M8 gets a new home EXTREME home screen, with shortcuts to the Phone, Messages, Mail, Calendar and Calculator apps. To exit EXTREME mode, you'll need to hit the dedicated "Exit" button.
HTC says that with only 5 percent battery remaining, you can eke out 15 hours in this EXTREME mode. On a full battery? It'll last something like a dozen days. We'd consider this to be more of an emergency mode than EXTREME, however. END QUOTE
It sure feels like this is what my phone is doing. I think it's stuck on Extreme Power Save mode (in the RADIO only).
I flashed the firmware twice, updated prl many times, never changed prl. Sounds like same symptoms.
metalfan78 said:
I flashed the firmware twice, updated prl many times, never changed prl. Sounds like same symptoms.
Click to expand...
Click to collapse
I highly suspect it's not PRL. When you say "update prl" I assume you mean from settings -> system update menu.
I suspect firmware. Of which there is nothing available to go back to.
Can you get 4G?
I rarely get 4g, it hasn't been fully implemented where I am. I got it on my gs3 only sometimes. And yea, updated prl through settings
---------- Post added at 08:58 PM ---------- Previous post was at 08:18 PM ----------
I'm definitely going to a Sprint store. I was just on Sprint chat and they confirmed it is not network related but a defective device. Dammit.
This is what extreme power save.came with the OTA update.
HTC/Sprint removed the band priority section from the menus in the Max so it's either hidden deep OR it's not there and Sprint is controlling what band you actually use on their end which is highly possible....
Sent from my 831C using Tapatalk
sgt. slaughter said:
HTC/Sprint removed the band priority section from the menus in the Max so it's either hidden deep OR it's not there and Sprint is controlling what band you actually use on their end which is highly possible....
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
Ahh, thanks for the info. I think that's what is messed up on my phone some how. Some Key or ID so it knows the appropriate ones to pick.
I've been switching back and forth on firmware and flashing mainly between Viper Rom and Bad Boyz H/K Rom without any issues at all. I had one issue where I couldn't get data or roam, I temporarily fixed by flashing some stock files, but since a clean install all has been well. I've updated profile and prl quite a few times without any issues so far.
I don't get lte at home, but it worked great in Indianapolis over last weekend. Just thought I would share the info.
Also s-off and super cid if that helps any.
dazednconfused said:
I've been switching back and forth on firmware and flashing mainly between Viper Rom and Bad Boyz H/K Rom without any issues at all. I had one issue where I couldn't get data or roam, I temporarily fixed by flashing some stock files, but since a clean install all has been well. I've updated profile and prl quite a few times without any issues so far.
I don't get lte at home, but it worked great in Indianapolis over last weekend. Just thought I would share the info.
Also s-off and super cid if that helps any.
Click to expand...
Click to collapse
That's interesting you lost Data / Roam and managed to got it back. Perhaps if I had put the dialer on like you did at that first problem I would have got it back too.
So you are running H/K firmware as well?
I've made it as close to stock as I could including recovery. Went to 4G area (where I can get 3G). Factory Reset (from boot loader), Redid Activation, Updated Profile/PRL etc. All worked (albeit slowly).
But still no 4G and no 3G when in normally 3G only areas.
Then I tried running H/K RUU back to back twice. Still stuck.
I may try RUU one more time, then try reactivate/profile/prl again in the 4G area.
Is there any need to change hboot? I have left what the H/K RUU put on there sometimes and other times used the one posted here that removes the red unlocked text etc.
The only thing I've messed with on hboot was the mask to remove the tampered text and red text on boot screen.
Yeah I was the one that sent you the message about losing mine until I flashed stock phone apk. But you said it didn't work for you though. But after I did a clean install of the Rom I haven't had any more issues luckily. Hopefully your replacement will work a lot better for you. Maybe just got a bad phone hopefully.
Yes I'm back on H/K firmware again. I went back to old firmware when I flashed viper a few days ago.
Sent from my 831C using XDA Premium 4 mobile app
dazednconfused said:
The only thing I've messed with on hboot was the mask to remove the tampered text and red text on boot screen.
Yeah I was the one that sent you the message about losing mine until I flashed stock phone apk. But you said it didn't work for you though. But after I did a clean install of the Rom I haven't had any more issues luckily. Hopefully your replacement will work a lot better for you. Maybe just got a bad phone hopefully.
Yes I'm back on H/K firmware again. I went back to old firmware when I flashed viper a few days ago.
Sent from my 831C using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Maybe I need a round of Viper to fix it
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
HueyT said:
Try to unlock bootloader, install TWRP, root the stock rom, then install lastest bootloader (v72.03) and latest radio (v05.45):
https://forum.xda-developers.com/ne...-nexus-6-recovery-flashable-fastboot-t3066052
Use WUG Fresh NRT tool to accomplish above when hooked to Windows PC via microUSB in 2.0 USB port with correct Windows drivers installed (OK for ADB): https://forum.xda-developers.com/showthread.php?t=1766475
Click to expand...
Click to collapse
I'm already unlocked, rooted, TWRP'd and using the PureNexus that came out end of april (I haven't flashed the one in may yet). I believe I'm also currently using the latest radio and latest bootloader.
Edit - I actually was not on the most recent radio, but I did flash that, no change.
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Morpherios said:
Hell of a story, I apologize in advance for the length, but maybe it'll be intriguing to some of you. Pure Nexus rom as of i think april 23rd?
I have a Nexus 6 that I bought 2 years ago in April on Verizon (purchased from verizon). My contract ran out April 27th, went to AT&T with my girlfriend because I was going to get on her plan to save money on our phone bills. Ported over the number to my N6 fine. But I noticed I only got an H+ symbol, no LTE. I asked the guy if that was normal, he said yes. I got data and could make calls so I figured it was fine. Did some speed tests, 2 mb/down at best. My GF was getting 15-20 in the same spot on her Galaxy S7.
Long part of this story short, the tech they put me on the phone with said it was due to it being a Verizon variant and was not capable of full LTE speeds on AT&T. I went to the Verizon store and asked if they could put me back under Verizon after explaining the problem. He said sure, and then worked up pricing to have my GF switch to Verizon with me instead, and to get a Pixel XL.
So far so good, they had to do a temporary number for me because there's issues porting a number twice in a 24 hour span, but they cleared it up, got my real number ported, happy camper, good speeds. Except this one issue.
Now when I'm on the phone (actual phone call), my data drops. The LTE signal actually disappears, and nothing displays except signal bars. As soon as the phone call is over, it comes back. I never had the problem before this whole back and forth mess. I can't seem to figure out any options to make it not do this. I was thinking about reflashing my rom in case that would help, maybe something got messed up in the switch back and forth to GSM and then back to CDMA?
Click to expand...
Click to collapse
In others countries we don't get the same bands management, then I can't say anything about LTE.
But I'm on PureNexus 7.1.1 and I get the same "issue" about network droppin when calling. When the call starts, my phone turns into don't disturb-mode and recover the network only when the phone call ends.. It doesn't really cut my network connection, but it looks like. It may be rom settings.
However I don't care as long as everything works good, it's just an icon. (how a phone call can be done while network is shutted off ^^)
When I was on the stock ROM, this autumn, 7.1 version of Android did the same thing, loosing data connection while being still connected to the network (but at anytime not just phonecalls). Finding it back some minutes later. That was fixed with 7.1.1. Stock.
Hope that might help you (looks not ) if it's the same problem. May be give an eye to the Rom settings..
Have you tried if your device do the same thing with an another Rom ? (stock for example)
Larzzzz82 said:
The volte provisioned flag turned on in the testing menu? I have a setting for enhanced 4g lte mode in my settings, wireless networks/more/cellular networks settings. Did they remove the advanced calling from your account? Just throwing some things out there.
Click to expand...
Click to collapse
I knew something looked like it was missing. I don't have any enhanced 4g LTE settings in that section. Normally there's a tick box to turn it on there. It's missing. Is that due to them not having it turned on in my account?
Also for everyone else, this problem only started when I tried the whole at&t switch. I was on this rom when I switched and it worked fine before then. I didn't factory reset since then though, wondering if I need to try that.
zelendel said:
The tech may not be wrong as Verizon uses band 13 as their main LTE band and ATT uses band 17
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Click to expand...
Click to collapse
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
BlockOfDynamite said:
The tech is definitely wrong; since it's a Nexus 6 (presumably XT1103) it has all the possible LTE bands used in the US. There should not have been any issue when switching. I had something similar happen to me, when I just switched to verizon and did the "reset network settings" button, it screwed up my phone so I couldn't use LTE period, I had to reflash the modem in order to fix it. I know you already said you reflashed the modem, but I'm not sure what to suggest. There is absolutely nothing physically wrong or incapable about your phone, just some config got screwed up somewhere along the way. I'd just try to flash as many things as you're comfortable with without losing your userdata. Like modem, bootloader, etc. until your data comes back. If nothing else, press the network settings reset button and flash the latest modem. Make sure your twrp is up to date as well.
Click to expand...
Click to collapse
I think i'm going to reflash my rom today. I did the modem, twrp is up to date, bootloader is fine. I did the reset network settings (I was sure that was going to fix it, no dice). So I'm going to reflash the rom today and see if that fixes it. After that I have no idea what is left to try other than reverting to stock, which I'd like to avoid.
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Larzzzz82 said:
Yes, it is a feature that needs to be added to your account. Go online and check their website or go into the hidden menu and activate it. If it sticks, it's on your account.
I tried the wifi and video calling flags and they didn't stick. Go figure... C'MON big red...
Click to expand...
Click to collapse
How do you enter the hidden menu on the n6? I thought I found it but it wasn't working.
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Larzzzz82 said:
.#.#4636#.#. select the phone info tab. In there, there will be either a drop down menu or buttons to tick and they'll change color
Click to expand...
Click to collapse
I got in, VoLTE was not ticked. I ticked it. I got the setting for it then in settings. But making a phone call gave me an error. I rebooted, and it's not ticked now. So does that mean I need to call Verizon to have them flag my account?
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Larzzzz82 said:
You need to add it in your account then. Easy enough to do online. You want to, "manage features."
Click to expand...
Click to collapse
That did the trick. All fixed. Thank you! That was driving me nuts. I never considered the idea that the setting would be turned off . But since I did leave and come back...
Thanks again!
Glad you're all set. ?
This has been a frustrating issue. My wife and I both have Nexus 6 phones. She has the 32gb & I have the 64gb version. Hers recently started not receiving MMS messages. Anything with a large picture would simply never show up. Anything with a very small graphic or group text would show up as "Non-text content". Here are the steps we've taken to solve this:
1. TMO started by insisting it was an APN issue. So she edited her APN. Didn't help.
2. We then swapped SIMs. Hmmmm. My phone then behaved like hers while hers could then send/receive MMS.
3. TMO said ok maybe it's the SIM. They sent us a new one. SAME result. Her phone wouldn't receive MMS.
4. Out of frustration, I factory reset her phone and reset the APN info. Didn't help. (Cleaned up her phone of some trash programs though. :laugh
5. TMO engineering says they still can't find anything on their end. Elevate to tech supervisor. She tells us to go a TMO store (right near us) to try a THIRD SIM. OK, we do. SAME RESULT. We tried swapping SIMs around again and the same thing happens. My SIM in her phone, everything works. Her SIM in mine, I can't receive MMS.
6. TMO store guy suggests MAYBE (but unlikely) that there is something her account has that's stored on the SIM when its activated that causes the phone to freak. Also says it's above his pay grade .
So now we are again waiting on TMO to poke around further on their end. My question for all you smart types here is:
Has anyone ever heard of this issue? Is there anything you know of that could be causing it? I think it's a bad provisioning somewhere in the dark recesses of TMO. The ONLY change we made to our plans (which seems just coincidental) is that we moved from the 2 lines Unlimited for $100 plan to the over-55 Unlimited plan. We did this maybe 3 weeks ago. But the features are all the same on both plans.
We are both on the same Android 7.0 final OTA firmware updates from Google. NBD92G
Would there be ANY chance that a sideload firmware update would make any difference? We're getting desperate here. Any & all suggestions welcome.
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Don't use old firmware... I had issues on certain custom ROMs and old firmware where MMS wouldn't work over WiFi. Never as bad as you were getting.
If you wanna stay stock, sideload the latest OTA to go to NGI55D. Anything older than that is vulnerable to Blueborne exploit, which is a HUGE security concern IMO. I can confirm MMS is working correctly (even with WiFi enabled) on bone stock NGI55D as well as custom ROM Dirty Unicorns v11.7.1 which includes September security patch.
ktmom said:
I wonder if her SIM is configured for wifi calling. There has been a conflict between wifi calling and mms for awhile. I've seen it reported several times where this T-Mobile forum post helps in that case
Click to expand...
Click to collapse
I've had this issue on most LOS roms. i ended up making a custom APN i flash when i try a rom built on LOS.
Yeah, it sure sounds like a problem with account partitioning, or something else with the account that gets associated with the SIM on initial use. What if you try the problem SIM in a phone that is not a Nexus 6? I wonder if you could get a new sim and set it up in a different phone, then transfer it to the problem phone?
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
RealSkier said:
OK all, finally got a TMO engineer who agreed with my assessment -- that it was a hidden provisioning problem. She nuked my wife's line and recreated it from scratch. Everything works great now. Frustrating that we had to go through about 15 phone calls and over 3 hours of phone time to get it resolved.
Click to expand...
Click to collapse
Glad they figured this out.
I have the latest Telenor ROM for Norway, and still neither VoLTE or VoWifi works. I have had contact with the carrier, and we did a bunch of tests. It seems like the phone doesn't even try to connect to their Ims apn at all. I tried my SIM in my wife's S6, and both things worked at once. So there is something funky about the phone itself. It's rooted and unlocked (of course, whose phone isn't on this forum), but that was not supposed to matter at all. Does anybody have a clue what this can be? I really need this to work because our new house has very bad coverage even if it's in the middle of a town. And the phone is the only one I've seen that works reliably when I'm fishing (which I do a lot) and use GPS to log where I have my lobster and crayfish pots with wet fingers and often a wet screen too (the only thing that doesn't work with wet fingers is the fingerprint sensor).
From what I researched you need to have carrier specific settings and certificates on your phone. I was hoping there would be a way to extract an oem.sin from another firmware and get it to work, but I have not actually tried it and I don't know whether it's possible.
Shouldn't it be a part of the Telenor (my carrier) specific ROM? The Performance phone is supposed to support this on the carrier, according to their pages.
Finally found it. Had to wipe all TA as well (something I usually do not do) when flashing the new ROM, then it suddenly worked. Weird stuff...
hello, I have similar problem but only with VoWIFI - it's not working from few days. VoLTE work well. I don't make any changes so I don't know why it's not working. How can I wipe TA and should I do that?
Well, if you have unlocked your bootloader and rooted, you can just update to the latest ROM for your area and wipe when you're using Flashtool. If you haven't done that, I have no idea what you need to do, I have never used a non-rooted phone.