Database Develop

Two days with the D2 and display broken

It is hard to believe, the display is real **** of the D2.
I was super careful, did not drop the phone or anything. Already after the 2nd day of owning it, the display is broken.
I had it in the leather pouch in my pocket and when I pull it out to use it, I see some liquid under the display. Now the display does not react anymore.
No idea what to do...
has this happened to you before?

Hi
Sorry to hear the screen is broken, if you mean you had it in your trouser pocket this is very likely the reason. They should never ever be put in a trouser pocket, a mobile phone might be built to withstand it, but not a mobile PDA such as these. The problem is they are all screen, and any pressure bending the chassis, or keys or coins pressing against the screen are going to cause problems.
Depending on where you bought it you might be able to send it back to the place of purchase, or try a warranty repair with HTC, however other people have reported that problems such as this with the screen are excluded from warranty.
Regards
Phil

This screen issue does worry me; it does seem to have afflicted quite a few users. I regard myself a a very careful user, my "gadgets" are rarely scratched or marked.
But, I keep the D2 in a soft pouch in my jacket pocket. Evertime I get it out there's an irrational urge to worry if the screen's still OK. This will probably subside with time, I admit.
What worries me is if the pouch gets "poked" on the screen side whilst in my jacket. I would expect a portable device to be at least a bit resistant to this treatment. The D2 does appear to have a "delicate" screen, which would benefit from being stored in a pouch with a hard protective panel on the screen side. If only for peace of mind.

Thanks for the kind words. I just left the phone alone for about 3 hours and the liquid behind the display has disappeared. It seems like it fixed itself, which I do not understand.
I will monitor it and treat it carefully, however it looks like this could be a common problem, as I really did not drop it nor knock it.
If anyone else has had a similar experience, I would be interested to know about. I actually may call XDA and ask them how this happens...it's looking good so far...

PhilipL said:
Hi
Sorry to hear the screen is broken, if you mean you had it in your trouser pocket this is very likely the reason. They should never ever be put in a trouser pocket, a mobile phone might be built to withstand it, but not a mobile PDA such as these. The problem is they are all screen, and any pressure bending the chassis, or keys or coins pressing against the screen are going to cause problems.
....
Click to expand...
Click to collapse
My TD2 is always in my trousers pocket, just like my previous pda, the HTC Touch, without any screenprotectors or such. Both screens are not damaged at all and works still just fine

toooby said:
My TD2 is always in my trousers pocket, just like my previous pda, the HTC Touch, without any screenprotectors or such. Both screens are not damaged at all and works still just fine
Click to expand...
Click to collapse
You are lucky. Maybe you never carry anything else, like keys or money, in your trouser pocket. Perhaps you're rich and don't care
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@cencored: Perhaps it was just moisture which has dried out? I've read before this can happen if the screen gets damp (although the symptom for actual physical screen damage sounds very similar).

I remember my Diamond2 coming with an extra message in the package stating you should never keep it in the pockets of your trousers.

i have had my D2 for 1month and a half. i havn't had any problems with it except some dust getting under the screen which i fixed it.

I misplaced the slip case that came with my TD2, ordered a new one of the interweb but in the 2 days it too k to arrive my screen got scratched. Given the real beauty of this device is the screen and it;'s resoloution I am gutted to the point that even though it is still 100% functional and the scratches are really very small I may look at the cost of a new screen.

Why don't they make phone screens out of the same glass they make watch glass with? I don't feel the need to put a watch protector on the glass of my watch, and it seems to need a lot of abuse before it gets scratched or chipped.

deechte said:
I remember my Diamond2 coming with an extra message in the package stating you should never keep it in the pockets of your trousers.
Click to expand...
Click to collapse
If I'm correct the statement said to take the phone out of your pocket when sitting down.

HandySpanner said:
Why don't they make phone screens out of the same glass they make watch glass with? I don't feel the need to put a watch protector on the glass of my watch, and it seems to need a lot of abuse before it gets scratched or chipped.
Click to expand...
Click to collapse
This is a little difficult for "touch"-screen, because it will not respond
I always have my phone in the trouserpocket, but because I know I'm not very carefull with al lot of things, I have a leather case with hard top.
I friend of mine had complaints about damp in his diplay.
They said never to keep your phone in your trouserpocket and never use it in the bathroom

well the touchscreen means that the protection foil must me sensitive to touch. I carry my TD 2 in my backpack. ALWAYS. I know that there are problems with the screen. Yes, there was a message that came with the TD 2 pack: something like don't sit when your phone is in your pocket. Still, better safe than sorry

The Speaker on my Captivate stopped working =\

The other day, I noticed my phone stopped ringing, but was still vibrating. I did everything that I could to try to get the phone to play sound through the external speaker, but I got nothing. I eventually did the ODIN 1 click to restore and I'm still getting no sound. I took the phone apart to check to see if the speaker cable was loose, but everything is in tact...
Does anyone know what Samsung support is like? I loved being able to take my iPhone into any Apple store to get it swapped out for any issues. Is it the same with the Captivate and any AT&T store? I bought the phone from Best Buy.

How long has it been since you got the phone? Since you bought it from best buy I'm guessing you should take it there first if anywhere. They might swap you for a new one within 30 days of the purchase, but that's just a general warranty dealy that may not apply to phones. In any case I'd hit best buy first, because unless you bought it from the at&t store, I'm not sure If they'd help you that much as far as replacements go.
Sent from my SAMSUNG-SGH-I897 using XDA App

take off the battery cover and press down on the speaker.

Best buy will replace the phone within the 30 day buyers remorse period.
After that you have to go through AT&T Warranty dept (not the store). They will advance you a refurb phone, and give you stuff to send back.
On that note hopefully you are within 30 days so you get a brand new phone from BB.

I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.

Tinyboss said:
I just had this happen to me for the first time today, and pushing hard on the speaker fixes it for me, too. For now. Not a good sign. I think today is my 29th day...gotta make a quick decision. Time to read up on restoring to factory default...I've rooted and lagfixed this guy.
Click to expand...
Click to collapse
Just do the one click recovery thing on it and exchange it, it's only gonna get worse.

i've got a replacement captivate now, but my old one did that once. no sound at all. i rebooted and it came back though.

Same problem
I am having exactly the same problem does anyone know how to fix it? :S i root it yesterday and tried the lag fix thingy.

I had the same problem. It happened on the night of the 29th day of owning the phone, the next day I took it to the closest AT&T Warranty Exchange center (or whatever they call it) and got a new phone.

I had this happen to me a few weeks ago, lucky for me it had only been like two weeks since I had bought the phone. I got it from At&t and just went back there and they gave me a new one. Does anyone know what causes this?

Fixed
I had the same problem...had tried the Odin One-Click restore, tried restoring, and several other things.
Do what VZSpyder says above...remove the battery cover and press down on the speaker. It immediately started working.

<<-- also a victim of the speaker issue. Pressing down on it has worked for about a month now. But the whole issue is a sign of larger problems I feel plague this handset.
I learned the hard way not to trust this thing as an alarm clock when the speaker glitch started showing itself.
The Samsung captivate has been by far the most problem prone phone or PDA I have had in my possession since 2002.
Actually, I haven't found any activity I can truly trust this phone to perform. It seems to randomly be unable to fulfill every task it is theoretically capable of.

Solutions to Captivate Speaker Issue
Ok, so I had my Samsung Captivate speaker cut out entirely last night and was, needless to say, very disappointed. However, I still believe it is a good phone, I cling to this notion despite the ribbing I took from my friends when the speaker cut out during a YouTube video. Grrrr... Anyway, and more to the point, what follows is my fix.
First, I pressed firmly on the speaker as suggested by many bloggers and the speaker started working again. Hooray! However, like many Captivate owners, I find this temporary fix, "unacceptable on principle alone." Ever the tinkerer and problem-solver, I thought there must be a low-tech solution to this issue as it appears to be related to the small 16mm x 5mm speaker unit’s unseen electronic contacts.
I thought: “If only there were a way to provide constant gentle pressure to the speaker unit without interfering with its performance or voiding the phone’s warranty, gentle but firm pressure that would stabilize the speaker unit and perhaps add a level of protection from vibration.” Here is what I came up with and I believe that it is quite possibly the lowest cost solution ever stumbled upon by a mere mortal.
I took one small "3M Command™ Strip," of the 16mm width variety associated with 3M's wonderful "Damage-Free Hanging Wall Solution" collection of devices. At one end of each Command™ Strip there is a 5mm section of the strip that is sticky on one side, the so-called “wall-side,” while the other side is adhesive free. I cut this end off producing a 5mm wide and 16mm long strip which has friendly adhesive only on one side. I then cut that strip to produce one 2mm wide and one 3mm wide strip exactly 16mm long.
Since the speaker unit is about 16mm long and 10mm wide, I then applied the 2mm x 16mm strip at the outermost boundary of the top of the speaker unit (closest to the camera lens) and the 3mm x 16mm strip at the outermost boundary at the bottom of the unit (closest to the battery). This seems to leave the tiny speaker grill, roughly 5mm wide, unimpeded and once the metal cover is put back in place it could, in theory, provide enough gentle pressure on the speaker unit to stabilize it and perhaps prevent a loss of electrical contact in the event of vibration and associated shifting or, God forbid, a small drop.

Stupid Speakers...
I have a similar problem with my Captivate's sound. Randomly, the sound will drop to almost nothing, though it is still audible if you put it right up to your ear.... Just barely.
It seems to "fix" itself if I gently tap the phone or drop it on a table or something... Could this be something similar? Perhaps electrical connections not being seated firmly?

it IS an electrical connection not sitting correctly.
press firmly on the left area beside the grill.
or take back for warranty.
if you dont have warranty, open it up press the connection back down and apply a peice of scotch tape over it.

Replacement doesn't help. I've got a new speaker put in by samsung .and 2days later. Same thing. I just havea small piece of paper behind the back plate to keep pressure on it.works well
Sent from my GT-I9000 using XDA Premium App

I had the same thing happen to me. I just took it back and got another one. A little tip for those that don't like this or any other phone for that mater.
If you phone is still under warranty call/take it in 3 times. After 3 times you can request a different phone. Just be sure to pick one that is atleast as good or better.
I have used this method to get pseudo free upgrades for years now.

TRusselo said:
it IS an electrical connection not sitting correctly.
press firmly on the left area beside the grill.
or take back for warranty.
if you dont have warranty, open it up press the connection back down and apply a peice of scotch tape over it.
Click to expand...
Click to collapse
Thanks. I'll try that asap.
Sent from my Samsung Captivate

Bren Dekura said:
Thanks. I'll try that asap.
Sent from my Samsung Captivate
Click to expand...
Click to collapse
What I did was follow this instructions:
http://www.techrepublic.com/photos/samsung-captivate-at-t-samsung-galaxy-s-teardown/456848?seq=1
And then lifted the connection enclosed in red in the picture upward.
Picture Here
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Well? Managed to fix it? I do not quite understand where to stick tape, someone tell me?

disappointed with HTC...

so i upgraded to get HTC Vivid.. love it. but, after a few days of using it this is what happened
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i took care of this phone.. had it in my pocket the whole time.. and look!
now my concern is whether or not ATT will take it back.. i am so upset.. i paid 200 for this phone. i did not want to put a cover over it because of the look & style of phone. and oh yea its rooted!

That's either a strange defect or you carry sandpaper in your pocket.
Either way bum deal sorry to hear about it
Drew
Sent from my HTC PH39100 using xda premium

BangyaHead said:
so i upgraded to get HTC Vivid.. love it. but, after a few days of using it this is what happened
i took care of this phone.. had it in my pocket the whole time.. and look!
now my concern is whether or not ATT will take it back.. i am so upset.. i paid 200 for this phone. i did not want to put a cover over it because of the look & style of phone. and oh yea its rooted!
Click to expand...
Click to collapse
Buy a clear case if you still want to keep the style. If you want to try warranty and claim it a defect, go ahead. Rooting and unlocking the bootloader will not deny you warranty for physical problems like yours.
Sent from my HTC PH39100 using xda premium

so unfair.. i think im just gonna go back to the att store and have them do something about it all because im too lazy to contact HTC and press a bunch of numbers lol. i don't understand how this could have happened.. so strange.

BangyaHead said:
so i upgraded to get HTC Vivid.. love it. but, after a few days of using it this is what happened
i took care of this phone.. had it in my pocket the whole time.. and look!
now my concern is whether or not ATT will take it back.. i am so upset.. i paid 200 for this phone. i did not want to put a cover over it because of the look & style of phone. and oh yea its rooted!
Click to expand...
Click to collapse
I really hope you're not just trolling. If not I apologize but I just can't buy that all of that is from a few days use. I've been on my Vivid with no case for almost a couple weeks now and don't show anything remotely close to that. What are setting it down on? Or what else do you have in your pockets?
Sent from my HTC PH39100 using xda premium

trolling? never. i am not setting it down anywhere...i hate doing that..its always in my hand. i go to school in the morning and its in my pocket.. always.. same thing at work. i don't remember dropping it at all.. nothing in my pocket.

BangyaHead said:
trolling? never. i am not setting it down anywhere...i hate doing that..its always in my hand. i go to school in the morning and its in my pocket.. always.. same thing at work. i don't remember dropping it at all.. nothing in my pocket.
Click to expand...
Click to collapse
Maybe start using some hand lotion?

Give the guy a break. I've had the phone since release day and have the same issue. In fact, my phone already had one faded spot on the battery cover when I pulled it out of the box brand new.

also another thing i keep noticing and its bothering me for some reason.. when phone is on or lit.. wenever i tilt the phone down or sideways and look at the edges of lcd i can see white line running across i don't know if that's normal part of the lcd or not..

dusty2422 said:
Give the guy a break. I've had the phone since release day and have the same issue. In fact, my phone already had one faded spot on the battery cover when I pulled it out of the box brand new.
Click to expand...
Click to collapse
I'm not trying to give him a hard time. Just having a hard time believing that it's only from a few days of use pulling in and out of pocket. My usage is the same and do not even see a hint of it. Maybe a bad batch of Vivids went out? Even so, I'd take it back and exchange it.
BangyaHead said:
also another thing i keep noticing and its bothering me for some reason.. when phone is on or lit.. wenever i tilt the phone down or sideways and look at the edges of lcd i can see white line running across i don't know if that's normal part of the lcd or not..
Click to expand...
Click to collapse
I think that's probably back light bleed you're seeing. It's common on most LCD displays.

will it eventually spread? is it common with all Vivids?? can anyone else notice it?
sorry guys but i paid 200 for this device.. i wanna know all these things before i change my mind and get skyrocket..

Mine has a little fading, but thats just because I decided to slide it over to someone (numerous times back n forth) while not in the right of mind... But mines not nearly that bad.

sorry i just realized this picture is ultimate fail.. but you get what im talking about..

I haven't seen this issue, but I got the white vivid.

BangyaHead said:
sorry i just realized this picture is ultimate fail.. but you get what im talking about..
Click to expand...
Click to collapse
That's just the back light lighting up the edge of the glass. No, it won't spread.
On a side note, it seems like you're trying to talk yourself into getting rid of it anyways, no?

I had the same thing happen to me about a week after I got my Vivid. I had no idea what it was, I assumed it occurred from when I dropped the phone once.

Do you have granite lining your pockets? I can't even fathom how this would happen. I have a white Vivid, so the paint could be different, but I have had a lot of phones and never used a case on any of them and I have yet to even scratch one. The closest I ever came to the kind of damage you're showing is when I used to slide a Blackberry curve in and out of a plastic clip holster numerous times/day. I can't fathom how jean pockets can do this to a phone.

Jirv311 said:
I'm not trying to give him a hard time. Just having a hard time believing that it's only from a few days of use pulling in and out of pocket. My usage is the same and do not even see a hint of it. Maybe a bad batch of Vivids went out? Even so, I'd take it back and exchange it.
I think that's probably back light bleed you're seeing. It's common on most LCD displays.
Click to expand...
Click to collapse
I saw this on my phone too yesterday, but it doesn't appear when the screen is off so I think it must be back light bleed. I freaked out a little at first, thinking something was defective inside the screen!

BangyaHead said:
will it eventually spread? is it common with all Vivids?? can anyone else notice it?
sorry guys but i paid 200 for this device.. i wanna know all these things before i change my mind and get skyrocket..
Click to expand...
Click to collapse
There's no way that's from a few days of use. Post the date of your reciept. I've had mine without a case since december 6th. It still looks brand new. And you paid $200? So? I paid nearly $600
Sent from my HTC PH39100 using Tapatalk

broseph23 said:
There's no way that's from a few days of use. Post the date of your reciept. I've had mine without a case since december 6th. It still looks brand new. And you paid $200? So? I paid nearly $600
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
Me too, brother, though it was the best $600 I've spent in a long time. Way happier with this phone than my iPhone 4s and most of the other Android phones I have had.

C80 Pics/Differences

I stopped in my local Gamestop yesterday to pickup Madden 13 and ended up leaving with a Nexus 7 too lol. Ill be giving this one to my gf but I just wanted to post a few pics of some things that may be slightly different about the C80 production runs. I didnt do a complete teardown of the unit so I cant say if any changes have been made to combat the over exaggerated screen lift stuff but I have noticed a few small changes. I honestly dont think anything has really changed in terms of manufacturing but these units had just came in yesterday morning so im assuming it was a fresh batch.
First up is the box. Im not sure when they made this change but my C70 didnt have the notches on the box for easy opening. I remember kinda having a hard time separating the box when I first got my C70.
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Second thing I noticed was the C80 units have a few screws missing. Im not sure if this is something they just started doing, but I exchanged three C80 units at Gamestop yesterday because me and the manager thought it was a flaw but all 3 random units had the two missing screws.
Here are a few shots of the back cover and unit. Im not sure if anything is different but maybe someone whos more familiar with the insides may notice something.
I did noticed the serial # on the rear sticker is now printed in white as opposed to black:

They probably realized all those screws put too much pressure & therefore causing lift.

demandarin said:
They probably realized all those screws put too much pressure & therefore causing lift.
Click to expand...
Click to collapse
Yeah I figured they did it for a reason. Hopefully we can a confirmation on this so I can know if my units are in fact missing screws.

My C80 should be at my doorstep within a couple hours. Having accidentally cracked the screen on my C60 while trying to fix the screen lift, I hope this is is void of issues.

ThirtyHz said:
My C80 should be at my doorstep within a couple hours. Having accidentally cracked the screen on my C60 while trying to fix the screen lift, I hope this is is void of issues.
Click to expand...
Click to collapse
Nice! Please keep us updated on your C80 findings. My C60 cracked randomly the other day (sent an email from it, walked to my car, looked down, cracked) and I sent it in to ASUS. Part of me wonders if the C80's are fixed enough to prevent this from happening to anybody else.

JaSauders said:
Nice! Please keep us updated on your C80 findings. My C60 cracked randomly the other day (sent an email from it, walked to my car, looked down, cracked) and I sent it in to ASUS. Part of me wonders if the C80's are fixed enough to prevent this from happening to anybody else.
Click to expand...
Click to collapse
Yeah man, for sure. First thing I do after opening it will be sharing what I find with everyone. And I can 100% sympathize with a cracked screen haha, its an awful feeling that you have to eat the $200-250 and get a new one :/

I removed those 2 screws on my C70 just now If the reason is in fact to reduce the stress on the screen to reduce cracking, then maybe it's recommended C60 and C70 owners to do this too?

Hi!!!
Sorry my english is so bad...
I have just opened my tablet, it is the C80 version too. And there are missing the same screws as in your tablet.

Asus fix is remove screws!
Sent from my Galaxy Nexus using Tapatalk 2

nineuni said:
Hi!!!
Sorry my english is so bad...
I have just opened my tablet, it is the C80 version too. And there are missing the same screws as in your tablet.
Click to expand...
Click to collapse
Sweet! So I guess this was something done on purpose. I'll see if I can get a official word from Asus regarding this. It would be kinda funny if all the people returning earlier built tablets because of missing screws found out it was done like that intentionally lol.

I also have removed those screws on my C6O. The screen is not lifted now, and when i put pressure on the opposite corners of tablet, i don`t hear crackling.
I hope it will be pernament fix of this problem.

Bigjim1488 said:
Asus fix is remove screws!
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
****, im unscrewing mine as soon as i get home.
.....well that came out awkward.

Is missing screws only difference?
Sent from my Nexus 7 using xda app-developers app

Wow this is interesting. Gonna remove those screws from mine too.

Alright, so I just got mine in the mail (my second purchase) and I was VERY disappointed at first. I received a C60...... WTF? So I open it up and the screen is flush, not lower than bezel, flush.... all around. ZERO screen flicker, ZERO light bleed, very responsive, colors are correct, no dead pixels, speakers work, some ghosting on max brightness, but that is to be expected of IPS screens. Now I need to get it super hot and see if the screen stays. If there is anything I missed I will post it. Oh, and it also looks like my box had been re-used because there was a second layer of tape on the black box. Was mine refurbished? Who cares, so far so good.

ThirtyHz said:
Alright, so I just got mine in the mail (my second purchase) and I was VERY disappointed at first. I received a C60...... WTF? So I open it up and the screen is flush, not lower than bezel, flush.... all around. ZERO screen flicker, ZERO light bleed, very responsive, colors are correct, no dead pixels, speakers work, some ghosting on max brightness, but that is to be expected of IPS screens. Now I need to get it super hot and see if the screen stays. One big thing to note is, my back cover doesn't come off. It is almost as if it is glued down. If there is anything I missed I will post it. Oh, and it also looks like my box had been re-used because there was a second layer of tape on the black box. Was mine refurbished? Who cares, so far so good.
Click to expand...
Click to collapse
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)

espionage724 said:
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)
Click to expand...
Click to collapse
I got it lol, and you know how the new ones have those two screws removed... well i removed those from mine. so i guess i have a c80 now lololol

espionage724 said:
Not sure how easy your back was to get off on your last unit, but with mine, I had to use quite a bit of effort on my C70 (fingernail + credit card + force)
Click to expand...
Click to collapse
+1 the new C80 took alot of force to get off. I thought mines was glued too when I first tried lol.

ThirtyHz said:
I got it lol, and you know how the new ones have those two screws removed... well i removed those from mine. so i guess i have a c80 now lololol
Click to expand...
Click to collapse
My last replacement was a C70 and had the screws removed.

can someone with a c08 model take a better pic of the back cover off? theres two clips on the left side that goes over where the screen data ribbon is and just wanted to know if they change those at all. this point is where a lot of people get screen lift.

[Q] Broken back glass : manufacturing problem or bad luck ?

Dear XDA users,
I bought my Mi 9 early April and after less than a month I have found the back glass broken like this when taking the phone out of my jeans pocket :
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The phone never fell (it has absolutely no marks on the outer metal), I did not perform any special/unusual move with the phone in my pocket, and there was no other items in that pocket (I am used to carry all my phones that way for years).
But this time I just found the mobile like that when I took it out. Note that I am not using any kind of protection.
So I wonder if I just had extreme bad luck or if more devices may have a fragility on their back glass ?

Maybe there was some keys or coins in you pocket and sitting with jeans make some pressure on phones

emprazol said:
Maybe there was some keys or coins in you pocket and sitting with jeans make some pressure on phones
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No as I wrote above there was nothing else in my pocket. I am used to live and travel with all my phones like that for a dozen years, and I never put anything else in the same pocket to avoid damaging the screen. It worked fine until now...

I wonder if it accidentally got hit or something, I know you said no but it looks like that section near the usbc port is took a hit of some sort.
I had my oneplus back crack, only a few weeks old, never dropped etc but I chalked it up to it must have inadvertently got hit somehow/someway without be knowing as I didn't find others with the same issue.

Ducter said:
I wonder if it accidentally got hit or something, I know you said no but it looks like that section near the usbc port is took a hit of some sort.
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The cracks in the glass seem to start from the bottom indeed, but I can assure you that the metal all around the usbc is totally clean (there is a small white reflection there on the picture which may be seen as a damage, but it's not).
I cannot exclude that I missed a "hit" on my pocket during the hour which elapsed since the previous phone usage, but it would still be extremely weak for a gorilla glass 5 to break with a "hit" that I wouldn't have felt or noticed :/

kalhimeo said:
The cracks in the glass seem to start from the bottom indeed, but I can assure you that the metal all around the usbc is totally clean (there is a small white reflection there on the picture which may be seen as a damage, but it's not).
I cannot exclude that I missed a "hit" on my pocket during the hour which elapsed since the previous phone usage, but it would still be extremely weak for a gorilla glass 5 to break with a "hit" that I wouldn't have felt or noticed :/
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Just looking around, can order a new back glass for $10 and it looks simple to replace. That's good at least.
Back removal
https://youtu.be/Pj-6LN53RbE
Replacement back here

It's 3D glass. NEVER leave it unprotected.
2.5D glass on iPhones are much weaker as well (like the front of the Mi 9 which is very close).
3D glass or Edge-Glass (think Samsung Galaxy S7/8/9/10) is also amongst the worst.
No one should go without, AT LEAST, the included case, just because the camera glass isn't sapphire-crystal (9H) but sapphire-glass (5.5H) - like JerryRigEverything test has shown.

Ducter said:
Just looking around, can order a new back glass for $10 and it looks simple to replace. That's good at least.
Back removal
https://youtu.be/Pj-6LN53RbE
Replacement back here
Click to expand...
Click to collapse
Thank you very much for the links. I don't have the tool to heat the back but I may try to get it done in a repair shop.
RedWave31 said:
It's 3D glass. NEVER leave it unprotected.
2.5D glass on iPhones are much weaker as well (like the front of the Mi 9 which is very close).
3D glass or Edge-Glass (think Samsung Galaxy S7/8/9/10) is also amongst the worst.
No one should go without, AT LEAST, the included case, just because the camera glass isn't sapphire-crystal (9H) but sapphire-glass (5.5H) - like JerryRigEverything test has shown.
Click to expand...
Click to collapse
I had a Galaxy S7 before the Mi 9, two years in my pocket exactly the same way with no protections, never had a scratch on the screen or back

Same issue repeated with the rear glass on Mi9
My phone is in a robust case and the rear glass has been broken 3 times now! I have never broken any screen before and I have had phones for over 25 years.

Hi,
I just realize that I forgot to provide feedback here.
So I bought this back cover on Aliexpress : https://www.aliexpress.com/item/33009357325.html
An this heat gun : https://www.aliexpress.com/item/32966891985.html
I replaced the back cover myself and it was quite easy. Have a look at video like this one before : https://www.youtube.com/watch?v=Ta_vYqOfK0Q
Since then, I am enjoying my Mi 9 and never had any problem with broken back or front glass anymore (although I still don't use any cover and hold the phone in my pocket...).
I think that the original back cover that I had was faulty, although Xiaomi never accepted that and refused to repair under warranty.
Good luck with yours !
Laurent

Thanks I will give it a try.
I have purchased all of the replacement screens do far from eBay..

Looks like bad luck. I don't use a case on my Mi 9 with no issues. The back is all scratched up, but no cracks.