Trade in program - Samsung Galaxy Note 8 Questions and Answers

Does anyone know if a tripped Knox will invalidate a phone for the trade in program? I have looked through the terms and the only thing that worries me is the term "blacklisted". I found no mention of rooted or knox tripped, but if they don't accept then I am out a good back up phone.
Bob

Yes a tripped knox will invalidate it. I do believe they said no modified phones.
Sent from my SM-N950U1 using Tapatalk

I read through the guidelines and three was no mention of un modified.

ParrSt said:
I read through the guidelines and three was no mention of un modified.
Click to expand...
Click to collapse
It's right there no software locks
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Dark Jedi said:
It's right there no software locks
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Click to expand...
Click to collapse
So the knox is considered a software lock? Because I am reading that as a locking device like encryted drives. The knox to me is not a lock. This is exactly why I am asking. I don't want to get only $25 for it. I will keep it for $25.
Bob

Knox is a lock. If you trigger it you can't use pay and other functions. You need to send a phone that can be used on a network and nothing is locked out
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---------- Post added at 07:15 PM ---------- Previous post was at 07:12 PM ----------
Best I can tell you is to call Samsung and ask them.
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No software lock refers to password protection etc....they want to be able to access the phone for testing.

Well send in a phone with Knox triggered and wait until they disapprove it. Why would they take it when you obvious modify the programming. It's no different when they void your warranty with Knox triggered.
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Dark Jedi said:
Well send in a phone with Knox triggered and wait until they disapprove it. Why would they take it when you obvious modify the programming. It's no different when they void your warranty with Knox triggered.
Click to expand...
Click to collapse
It depends on what the Note7 trade-in offer is really meant to accomplish. Allowing a SGS5 as a trade-in for $425 credit pretty much says the program is designed to be liberal and seems like a real make-good for former Note7 owners. What's a SGS5 worth? $100? That's how much the one I bought on Amazon to send to Samsung as a trade cost me.
I think they'll be more scrutinous of newer phones that really are resell-able. The last time they had a trade-in program there was no rhyme nor reason behind what they accepted and the value they applied. We'll see if after what Note7 owners went through we'll be treated any differently.
Trying to second guess Samsung/Digital River is futile. They seem to make the rules up as they go along.

so I read promo wrong when I ordered first note 8. thought note 4 was eligible. called today to see if I could send an iPhone 5s (was gonna buy one from Walmart) and lady said previous note 7owners were eligible for an exception. she noted account, gave me a ticket #, and said to send note 4. so I had her do the same for my wife's note 8 order and I'll send our other note 4 and sell the v20 I had planned to trade.
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s4pat said:
so I read promo wrong when I ordered first note 8. thought note 4 was eligible. called today to see if I could send an iPhone 5s (was gonna buy one from Walmart) and lady said previous note 7owners were eligible for an exception. she noted account, gave me a ticket #, and said to send note 4. so I had her do the same for my wife's note 8 order and I'll send our other note 4 and sell the v20 I had planned to trade.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Where did thou find a number to call for the trade in program? Can you post here or pm?

I called support. phone was answered immediately. told them my issue and they transferred me to sales customer service. hold time about 30 minutes.
1-844-876-5861

Related

Market Place and paypal

I have been reading around and I have been noticing noone should buy with gift.
There are these two phones I would like but the seller wants to be gifted. Should I?
Moved to Off-topic.
Hell to the nah! The buyer is trying to get the exact amount for what they have posted. It lessens your ability to get your $$ back if there is ever a problem, its also against the marketplace rules. Read it and learn.
Yes it was tested on animals, didn't fit.
If they are requesting gift payments then please use the report post function as this is against the rules.
As mentioned, this makes it much more difficult to recoup a loss and the seller is only doing it to avoid fees.
Sent From My Fingers To Your Face.....
Thanks guys
Its via pm
donsh00tmesanta said:
Thanks guys
Its via pm
Click to expand...
Click to collapse
You can report PMs as well as posts - just use the report button
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never ever ever ever pay with gift online, you are not secured, and if you tell PayPal you paid as gift to a seller that was a bum they'll say too bad and hang up on you.
He has been reported
Claims he did nothing wrong. Something about his feedback on ebay. He didnt reply when I asked if he asks for gift on ebay too
Ok, so I'm the guy he's referring to. I gave my ebay references to him and my fredmiranda.com reference. It doesn't look though that he bothered to check them. My objective was to avoid paypal fees, I guess the right way would have been to ask him to pay the Paypal fees himself. I know this is not fredmiranda.com, but over there, it is common practice to ask the buyer to either pay as gift or add the Paypal fee in the final price.
And I did just respond to his cynical ebay question. This could have all been avoided if he just said no to my terms. If he didn't like it, all he had to do was either suggest that he would pay the fee after I made it clear to him that I didn't want to pay the fee, or simply say no thanks.
Instead, he made this a bigger issue than it really is.
Sent from my SPH-L710 using Xparent ICS Blue Tapatalk 2
Really?
I'm a noob here and I am careful and read a lot of scam threads I don't think I did anything wrong
Oh sure, you're the victim here.
1) I get a low ball offer for 2 phones. I agreed any way... Better than taking up space.
2) I supplied you with actual photos of the phones.
3) I supplied you with my ebay and fredmiranda.com accounts so you can check me out and cross reference my accounts.
4) If you bothered to check me out in fredmiranda.com, you'd see that I bought and sold tens of thousands of dollars worth of photo equipment... And not a single negative feedback!
5) And with you... All this for what? $50? Yes folks... For a $50 transaction for 2 phones.
This is definitely not worth it.
Sent from my SPH-L710 using Xparent ICS Blue Tapatalk 2
It's been stated countless times to add Paypal fee into final price. why should it be up to the buyer to do the math for you? I hate when i see for sale threads with that crap on there. Just have it all factored into the final price. Simple
Sent from my Galaxy Nexus using Tapatalk 2
AlpineMan said:
Oh sure, you're the victim here.
1) I get a low ball offer for 2 phones. I agreed any way... Better than taking up space.
2) I supplied you with actual photos of the phones.
3) I supplied you with my ebay and fredmiranda.com accounts so you can check me out and cross reference my accounts.
4) If you bothered to check me out in fredmiranda.com, you'd see that I bought and sold tens of thousands of dollars worth of photo equipment... And not a single negative feedback!
5) And with you... All this for what? $50? Yes folks... For a $50 transaction for 2 phones.
This is definitely not worth it.
Sent from my SPH-L710 using Xparent ICS Blue Tapatalk 2
Click to expand...
Click to collapse
If you would have said you would put the sale on eBay you would be shipping them out already.
The lowball offer he's referring to are for a palm pixi and pre two dead phones with no future but I like webos but wont pay out the nose
This isn't the place to discuss this. Use the PM system to chat about it as it's nothing to do with anyone else.
Thread closed.

Proper procedures?

Some may know I recently purchased a Note 3 N900A from a trusted seller via Ebay. Upon arrival, it worked for a total of 4 days. I received a message from the seller "I'll buy back the device for $100. 1/4 of what I had actually paid for it! Through me off a little bit. Next morning, tried to make a phone call. "This device has been blocked from network use."
Now I'm pretty sure you can put two and two together. First receive a buy back message, ignored it. Next, find your device "blocked."
Consulted with the seller. He has no intentions of unblocking it because I refused to sell it back to him for 1/4 of what I had paid. Claims he tried to unblock it but we all know. "It's blocked under an At&t account. Only the blocker can unblock it."
Now I have receipt, everything. Prove it was an actual legitimate sale. Talk to Ebay and I just bounced around, "transfer here, transfer there." I know the seller doesn't have an At&t account but where he got the phone from. She had an At&t account. Upon time of purchase it was not activated on an account. Yes I've done my IMEI background check before purchase.
What would be the correct procedures handling this case?
Probably best answered from ones who had ran into the same issue.
The police might be able to help you. Especially if you have all this proof
RErick said:
The police might be able to help you. Especially if you have all this proof
Click to expand...
Click to collapse
What I'm thinking but resolution I'm hoping for is. Device gets unblocked because with ordering a refund. Having to wait for it to credit back to my account. Another royal headache! Anyone familiar with disputes on PayPal?
I have from the actual Ebay listing sale to text messages claiming he's not interested in unblocking it.
PatienceWithin said:
What I'm thinking but resolution I'm hoping for is. Device gets unblocked because with ordering a refund. Having to wait for it to credit back to my account. Another royal headache! Anyone familiar with disputes on PayPal?
I have from the actual Ebay listing sale to text messages claiming he's not interested in unblocking it.
Click to expand...
Click to collapse
Paypal and eBay are usually pretty quick with disputes. A few weeks usually
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RErick said:
Paypal and eBay are usually pretty quick with disputes. A few weeks usually
Click to expand...
Click to collapse
and with this being a recent purchase "last week." PayPal may be the only bail out. Ebay isn't help. I keep getting "Please hold and that hold will last 30 minutes, sometimes 45." I do know at point of sale. IMEI was clean but once it's ran again. They'll see its not. Which will lead to questioning the seller.
Mentioning the police in your previous reply RErick. Thinking if I called the local police department where the seller is located. Would give him boost on the ass "Hey, you need to fix this or refund" thought?
PatienceWithin said:
and with this being a recent purchase "last week." PayPal may be the only bail out. Ebay isn't help. I keep getting "Please hold and that hold will last 30 minutes, sometimes 45." I do know at point of sale. IMEI was clean but once it's ran again. They'll see its not. Which will lead to questioning the seller.
Mentioning the police in your previous reply RErick. Thinking if I called the local police department where the seller is located. Would give him boost on the ass "Hey, you need to fix this or refund" thought?
Click to expand...
Click to collapse
Yeah the police could help. But with eBay you gotta file a dispute online. Click on your purchase and you should be able to file one. I would personally go with all 3 routes
Sent from my SM-N900A using Xparent Tapatalk 2
RErick said:
Yeah the police could help. But with eBay you gotta file a dispute online. Click on your purchase and you should be able to file one. I would personally go with all 3 routes
Sent from my SM-N900A using Xparent Tapatalk 2
Click to expand...
Click to collapse
That dispute status sitting on my Ebay account has been in the state of "in progress" since mid-last week. /:
I'll check out PayPal and do some digging with his local police department. Since At&t was no help! I know I can get it unblocked from the original owner if I had her name/number. Simple if she knew what he was actually doing. 9/10 it would be unblocked.

AT&T UCU2AOA1 4.4.4 Fail!

UCU2AOA1 4.4.4 Fail!
First off Android 4.4.4 has been out since June of 2014 (thanks for the speedy update AT&T) wouldn't you think this would have been an update that fixes any previous issues and possibly improved upon? 8 Months later... UCU2AOA1 4.4.4
The camera does not make an audible noise and does not turn green anymore when in focus.
The gallery app has text overflowing if the album has long characters.
App drawer lags every time you scroll a page.
*Bloatware*
Mail - ATT Mail
AT&T Live
Uber
Remote Support GTFO out of my phone!
Also have a look at your application manager under all, you will see a lot of new things that were never there before and it's not just for the Android 4.4.4 update. Be sure to check out the one that looks like a white pacman ghost (Sorry forgot the name of it) NSA?
487MB of pure garbage!
Thanks AT&T for more bloatware and bugs when Lollipop has been out since November 2014 .
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I'm so sick of this crap that this is the last subsidised phone I'll bother with. Sadly, AT&Ts network is the best for me as far as service goes. There's no point in taking their phones, though. The meager savings are not worth the hassle.
I can't change from Dalvik to ART now. Anyone else have this issue?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
aaronkemp172460 said:
I can't change from Dalvik to ART now. Anyone else have this issue?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Do you have xposed rinning? Of so, you can't do art with that.
No. I don't think I do. I looked in the application manager and there is nothing named xposed.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I shot myself in the foot when the rep convinced me to switch to an AT&T next plan. Now i'm paying full price for the S5 & the software is garbage.
morphfxf said:
I shot myself in the foot when the rep convinced me to switch to an AT&T next plan. Now i'm paying full price for the S5 & the software is garbage.
Click to expand...
Click to collapse
fwiw, if you didn't buy one outright before, you probably ended paying more than full retail for it over the lifetime of a 2 yr contract. probably.
and yes, locked BL is a PITA for those who want to play. it's nothing new though, and att apparently has a history.
C0derbear said:
fwiw, if you didn't buy one outright before, you probably ended paying more than full retail for it over the lifetime of a 2 yr contract. probably.
and yes, locked BL is a PITA for those who want to play. it's nothing new though, and att apparently has a history.
Click to expand...
Click to collapse
I think it should be illegal, they are infringing on owners of their phones. Not to their software and at their will. I made the sad sad mistake of picking up an unlocked att s5 and I'm on T-Mobile service since att phones work and I had an s3 running on 5.0.2 for months and loved it so I got this phone with intentions of running a custom ROM because that is what android is all about and after purchasing the hardware I should legally be able to use any software I'd like, not the previous service provider. Does that sound unreasonable?
Depends on the agreement made when buying the phone. Its all very on the second hand market because I'm not sure what the original contract states ... I would not be surprised to find very restrictive verbiage in the AT&T contract, whether enforceable or not.
The true solution is to look to the vendors selling open devices from the beginning and stay with them. Unfortunately this will almost always rule out true leading hardware devices as the prime carriers will lock them up.
Sent from my Nexus 7 using Tapatalk

Show support for root

The other option we have is to use Kingroot to push development. While Kingroot doesnt work for our device, it will show the devs of Kingroot that our GS7 edge is in demand for an exploit. Let these devs know we want it bad. Run the app.
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Download the app here
http://www.kingroot.net/wap/download
razz1 said:
The other option we have is to use Kingroot to push development. While Kingroot doesnt work for our device, it will show the devs of Kingroot that our GS7 edge is in demand for an exploit. Let these devs know we want it bad. Run the app.
Download the app here
http://www.kingroot.net/wap/download
Click to expand...
Click to collapse
Done.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Done and done, come on guys let's get this going!
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
Done but mine says 384 ppl?
It shows 471ppl so far as of today
droidtom said:
It shows 471ppl so far as of today
Click to expand...
Click to collapse
474 now
Anyone know how many we need roughly?
Sent from my SAMSUNG-SM-G935A using Tapatalk
Just did it only 500 ppl
Sent from my SAMSUNG-SM-G935A using Tapatalk
Hopefully they view S7s and edges from both T-Mobile and AT&T as one device, since they are basically the same software. The number given is only for requests from AT&T Edges
I think the different colors may have different numbers?? I'm up to 520ppls and I have the Gold AT&T version. G935A. Although I doubt we'll ever get root It seems AT&T is working with the manufacturers to make it impossible. I wish I had the cash to buy a)an international version or b)a new Nexus. I kinda miss my bigger screen
The Chinese gs7 and edge, which are a snapdragon 820 variants, have root as well as xposed.
http://bbs.gfan.com/forum.php?mod=viewthread&tid=8278857
Sent from my SM-G930T using Tapatalk
625 requests as of today at 2:12 ET
Anyone have any idea how many we need roughly?
Sent from my SAMSUNG-SM-G935A using Tapatalk
Done.
So utterly bummed out upon the discovery of this issue with the Galaxy S7 being locked down like Fort Knox. AT&T Offered to hook us up and give my wife and I the "buy one get one free" on the S7 and S7 Edge without adding a new line ( which was the requirement to get the free one) since we've been long-time customers. It was the last day of the promotion and we really needed new phones so we jumped on the offer... My heart sank when I hopped onto this forum hoping to find an easy root method and saw how frustrated everyone has been over trying to accomplish doing anything with the US version.... *sighs*
SinisterDev said:
So utterly bummed out upon the discovery of this issue with the Galaxy S7 being locked down like Fort Knox. AT&T Offered to hook us up and give my wife and I the "buy one get one free" on the S7 and S7 Edge without adding a new line ( which was the requirement to get the free one) since we've been long-time customers. It was the last day of the promotion and we really needed new phones so we jumped on the offer... My heart sank when I hopped onto this forum hoping to find an easy root method and saw how frustrated everyone has been over trying to accomplish doing anything with the US version.... *sighs*
Click to expand...
Click to collapse
You picked a good time. There's a guy that posted in the AT&T Root bounty thread last night with his Skype ID saying he'd achieved root. I was doubtful and messaged him on Skype and he presented me with his evidence. I posted it to the forums, and went to bed. Woke up, and since then he's helped another user achieve root and Chainfire has offered his help on SuperSU if needed. It's looking brighter for us AT&T S7 Edge users!
Sweeeeeet! That is great news!
Check the S7 thread. Root had been achieved!
Sent from my VK815 using XDA-Developers mobile app
have some root!!!!
http://forum.xda-developers.com/att-galaxy-s7/how-to/root-s7-att-g930a-g935a-t3410538

Samsung extras. Is there any way to order before getting the phone?

I'm sorry if this has been asked already. Is there any way for me to order the charger and memory card before I get the phone? I pre-ordered through Best Buy back on 9/1.
Thanks
usmaak said:
I'm sorry if this has been asked already. Is there any way for me to order the charger and memory card before I get the phone? I pre-ordered through Best Buy back on 9/1.
Thanks
Click to expand...
Click to collapse
Only if you order direct from Samsung, where they'll send you the phone and the bonuses together. Otherwise, you need the phone in hand as you have to send the your phone's IMEI and MAC address. Plus I believe the easiest way to get the promo is to sign into the promo app from your Note 8 which automates a lot of the application.
harveydent said:
Only if you order direct from Samsung, where they'll send you the phone and the bonuses together. Otherwise, you need the phone in hand as you have to send the your phone's IMEI and MAC address. Plus I believe the easiest way to get the promo is to sign into the promo app from your Note 8 which automates a lot of the application.
Click to expand...
Click to collapse
I ordered the Note 8 and had to call ecommerc (1-855-254-4747) to confirm the extras, and was told that even though I ordered it online, I still also have to wait for the phone to be in my hands in order to complete the registration using the Samsung account and filling in the Note 8's IMEI. I also asked if I could just log into any Note 8 and use that IMEI, but they need the one tied to the order or it will be rejected (I tried haha).
SO.. The extras promo is handled just like carrier / retailers. Samsung.can orders aren't automatically filled. We will have to wait for the physical phones complete the promo registration from pending to completed and then wait for them to ship.
Thanks. The first thing that I'll do is install the app and order the extras. Then it'll probably take a month to get them.
imatts said:
I ordered the Note 8 and had to call ecommerc (1-855-254-4747) to confirm the extras, and was told that even though I ordered it online, I still also have to wait for the phone to be in my hands in order to complete the registration using the Samsung account and filling in the Note 8's IMEI. I also asked if I could just log into any Note 8 and use that IMEI, but they need the one tied to the order or it will be rejected (I tried haha).
SO.. The extras promo is handled just like carrier / retailers. Samsung.can orders aren't automatically filled. We will have to wait for the physical phones complete the promo registration from pending to completed and then wait for them to ship.
Click to expand...
Click to collapse
Did you pre-order direct from Samsung.com? That weird because most of us have had the phone and the camera/charger/card all come in the same shipping box.
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harveydent said:
Did you pre-order direct from Samsung.com? That weird because most of us have had the phone and the camera/charger/card all come in the same shipping box.
Click to expand...
Click to collapse
I think it may be a Canada thing. I ordered and live in Canada.
imatts said:
I think it may be a Canada thing. I ordered and live in Canada.
Click to expand...
Click to collapse
Ah, yes. That explains it

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